11 results for Learning And Development Manager in Columbus, OH

Genesys Cloud Development Manager

Columbus, OH
onsite
Temporary
45.00 - 55.00 USD / Hourly
We are looking for an experienced Development Manager to lead and inspire a team of software developers in Columbus, Ohio. This long-term contract position requires a dynamic individual who can drive excellence in software development, foster collaboration, and ensure high-quality Agile delivery. The successful candidate will also play a pivotal role in optimizing Genesys Cloud CX systems and managing flow/botflow configurations for customer-centric solutions. Responsibilities: • Lead and mentor a team of five developers, promoting collaboration, growth, and skill development. • Conduct regular performance reviews, one-on-one meetings, and create development plans to elevate team capabilities. • Define and enforce best practices for software development, coding standards, and documentation processes. • Facilitate structured peer code reviews to ensure consistency, maintainability, and high-quality outputs. • Collaborate with cross-functional teams, including Product Owners and Scrum Masters, to define clear requirements and achievable sprint goals. • Ensure Agile timelines and commitments are met while maintaining quality expectations. • Identify skill gaps within the team and implement cross-training plans to ensure operational redundancy and resiliency. • Optimize Genesys Cloud CX systems, focusing on flow and botflow development to enhance customer experience. • Work closely with architects and stakeholders to design scalable voice and digital interaction solutions. • Implement modern development tools, automation processes, and methodologies to streamline operations.
2026-04-03T19:28:45Z

Email Marketing Manager

Marion, OH
remote
Temporary
45.00 - 50.00 USD / Hourly
Email Execution ManagementContract role: 6-month contract for 30-40 hours a week. Background:This Client uses Salesforce Marketing Clout (SFMC) for bulk email sends. It has been operationalized for a couple of years with partners across the institution slowly migrating from former platforms into SFMC. As a result, these partners need help learning the tool, establishing activities in the tool, and/or executing actual email sends. Activities:<ul><li>Provides support in fielding partner questions coming to the email marketing group inbox or Teams Channel related to email best practices and/or Salesforce Marketing Cloud platform support</li><li>Works with the key partners internal and external to enhance training programs and documentation</li><li>Works with university practitioners on questions around email best practices through audit processes </li><li>Supports new template design system via documentation and website implementation with key partners</li><li>Identifies ways to collaborate and optimize processes within email and implements where applicable.</li><li>Backup creator and auditor of sender profiles</li><li>Documents processes and reviews adherence to best practices within the email space</li><li>Creates data extensions for Subscription 1.0 and 2.0 support</li></ul>
2026-03-26T16:24:04Z

Customer Service Representative

Columbus, OH
onsite
Temporary
21.00 - 21.00 USD / Hourly
Position: Customer Service Representative (3 month CONTRACT role)Location: Columbus, OH 43231Type: 100% OnsitePay: $21/hourSchedule DetailsOperating Hours:• 7:00 AM – 8:00 PM• 7 days per weekPlease note this is a 365‑day call center environment. We cannot guarantee Monday–Friday shifts once training is complete. If you have any scheduling restrictions, including weekends, please inform us immediately.Training Schedule:• Monday–Friday | 8:00 AM – 5:00 PMPost‑Training Schedule:• Shift will vary (8‑hour shifts assigned within operating hours) Anticipated Length of Assignment• 3‑month contract• Start Date: 4/17• End Date: 7/10 Position OverviewThis Customer Service Representative role supports Retail Banking colleagues by providing high‑quality inbound phone support, coaching, and issue resolution in a fast‑paced call center environment.Key Responsibilities• Provide inbound phone support to Retail Banking colleagues regarding policies, procedures, systems, and customer service scenarios.• Deliver coaching and guidance to promote best practices and elevate the customer experience.• Resolve complex customer issues end‑to‑end while meeting service level agreements.• Support overflow calls from other Lines of Business (Business Banking, Wealth Management, Lending).• Identify and recommend process improvements to enhance workflows and service quality.• Maintain accurate documentation in CSC systems.• Participate in team huddles, calibrations, and ongoing training.• Perform additional duties as assigned.
2026-03-30T19:58:43Z

Financial Analyst/Manager

Roseville, OH
onsite
Permanent
85000.00 - 95000.00 USD / Yearly
We are looking for a dedicated and detail-oriented Finance Director to join our team in St. Paul, MN. This role is essential in supporting our mission to create equitable learning environments for underserved students and educators by ensuring efficient financial operations and compliance. The ideal candidate will bring expertise in nonprofit accounting, financial analysis, and process improvement to help drive organizational success. Responsibilities:• Oversee daily accounting activities, including general ledger management, reconciliations, and cash flow monitoring.• Prepare and analyze monthly financial statements while maintaining strong internal controls and fraud-prevention measures.• Collaborate with department heads to develop program-level budgets and support the annual budgeting process.• Lead audit preparations and maintain relationships with auditors to ensure regulatory compliance.• Manage payroll processes in partnership with HR, ensuring accuracy and compliance with benefits administration.• Monitor capital project budgets and asset management for audit purposes.• Partner with development staff to track restricted and unrestricted funding, ensuring accurate donor reporting.• Record and reconcile donations, including cash, checks, and gift cards, while maintaining proper documentation for audits.• Support improvements in financial systems and integrations to enhance efficiency and accuracy.• Ensure adherence to nonprofit regulations and grant requirements through meticulous tracking and reporting.
2026-03-27T13:13:47Z

College Resource CSR

Cleveland, OH
onsite
Temporary
21.00 - 21.00 USD / Hourly
The CSC Colleague Resource Center – Retail provides real-time phone support to Retail banking colleagues, offering expert guidance on policies, procedures, systems, and customer service challenges. Specialists deliver solutions and coaching aligned with service standards while supporting enterprise-wide needs through LOB overflow assistance. Key Responsibilities<ul><li>Provide inbound phone support to Retail banking colleagues, resolving inquiries related to policies, procedures, systems, and customer service scenarios</li><li>Deliver real-time coaching and guidance to promote best practices and enhance the customer experience</li><li>Resolve complex service issues through completion while meeting service level expectations</li><li>Support overflow call volume from other Lines of Business (e.g., Business Banking, Wealth Management, Lending) using cross-functional knowledge</li><li>Identify and recommend process improvements to enhance workflows and service delivery</li><li>Maintain accurate and detailed documentation of interactions in CSC systems</li><li>Participate in team huddles, calibration sessions, and ongoing training initiatives</li><li>Perform additional duties as assigned</li></ul>
2026-03-30T13:24:03Z

Customer Service Banking Representative

Columbus, OH
onsite
Temporary
20.00 - 21.00 USD / Hourly
This role provides real-time phone support to Retail banking colleagues, offering expert guidance on policies, procedures, systems, and customer service issues. Specialists are expected to deliver coaching and solutions that align with the client's standards. In addition to Retail support, CSC Specialists assist with overflow from other Lines of Business, ensuring consistent service across the enterprise. Duties & Responsibilities:<ul><li>Provide inbound phone support to Huntington Retail banking colleagues, resolving inquiries related to policies, procedures, systems, and customer service scenarios.</li><li>Deliver coaching and guidance to colleagues to promote best practices and elevate customer experience.</li><li>Resolve complex customer issues through completion, ensuring adherence to service level agreements.</li><li>Support overflow call volume from other Lines of Business (e.g., Business Banking, Wealth Management, Lending), applying cross-functional knowledge and CSC resources.</li><li>Identify and recommend process improvements to enhance internal workflows and external customer service.</li><li>Maintain accurate documentation of interactions and resolutions in CSC systems.</li><li>Participate in team huddles, calibration sessions, and ongoing training to stay current on updates and initiatives.</li><li>Perform other duties as assigned.</li></ul>
2026-03-30T19:13:46Z

Data Engineer

Columbus, OH
onsite
Temporary
38.00 - 44.00 USD / Hourly
We are looking for an experienced Data Engineer to join our team on a contract basis in Columbus, Ohio. In this role, you will take on a leadership position, driving the development and optimization of data pipelines that support enterprise-wide analytics and decision-making. You will also play a key role in mentoring team members, fostering collaboration, and ensuring the integrity and quality of data across various business functions. Responsibilities:• Design, develop, and maintain efficient data pipelines to support enterprise analytics and reporting.• Collaborate with business analysts and data science teams to refine data requirements and ensure alignment with organizational goals.• Enhance and automate data integration and management processes to improve operational efficiency.• Lead efforts to ensure data quality by testing for accuracy, consistency, and conformity to business rules.• Provide training and guidance to team members and other stakeholders on data pipelining and preparation techniques.• Partner with data governance teams to promote vetted content into the curated data catalog for reuse.• Stay updated on emerging technologies and assess their impact on current systems and processes.• Offer leadership, coaching, and mentorship to team members, encouraging attention to detail in their development.• Work closely with stakeholders to understand business needs and ensure solutions meet those requirements.• Perform additional duties as assigned to support organizational objectives.
2026-03-23T21:38:44Z

Procurement Analyst

Westerville, OH
remote
Temporary
24.00 - 26.00 USD / Hourly
We are looking for a detail-oriented Procurement Analyst to join our team on a long-term contract basis in Westerville, Ohio. This role requires someone who thrives in managing data, reporting, and operational tasks with precision and independence. The ideal candidate will have advanced Excel skills, including proficiency with formulas and PivotTables, and experience with vendor management systems such as Beeline is strongly preferred. This position offers a flexible hybrid work environment and is suited for someone who can balance project-based assignments with routine responsibilities effectively. Responsibilities: • Conduct weekly reconciliation of vendor invoices to ensure accuracy and compliance. • Review and validate kick-out reports, coordinating with sites to address corrections prior to invoice finalization. • Create and maintain electronic records for requisition entry, including customer numbers and cost center information. • Deliver training sessions to vendors and employees on utilizing tools and systems, both as initial onboarding and ongoing support. • Collaborate with the project management team to monitor site expansions and new site implementations. • Update and manage tickets with service providers to ensure smooth operations. • Maintain and revise training manuals for system tools tailored for both users and vendors. • Validate Kronos invoices weekly, ensuring proper use of pay rules and job codes. • Support program managers by updating requisition records as needed.
2026-03-20T14:53:40Z

HRIS Analyst

Columbus, OH
onsite
Permanent
130000.00 - 150000.00 USD / Yearly
We are looking for an experienced HRIS Analyst to join our team in Columbus, Ohio. In this role, you will oversee the management and optimization of HR systems, ensuring they align with organizational goals and deliver value to stakeholders. This position requires a proactive individual with strong technical expertise and the ability to collaborate across departments. Responsibilities: • Manage and maintain HR systems to ensure functionality and efficiency. • Lead the integration of HR systems with other organizational platforms. • Develop and mentor a team responsible for HR technology operations. • Collaborate with stakeholders to identify system needs and drive adoption. • Evaluate the effectiveness of current HR systems and recommend improvements. • Ensure data accuracy and security within HR systems. • Provide technical support and training for Workday and other HR platforms. • Analyze and report on HR system performance to inform decision-making. • Troubleshoot system issues and implement timely solutions. • Stay updated on industry trends and emerging HR technologies.
2026-04-01T17:33:44Z

Customer Service Representative

Columbus, OH
onsite
Temporary
19.95 - 21.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Columbus, Ohio. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. As part of the team, you will engage with customers, handle inquiries, and ensure smooth order processing. Responsibilities: • Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions. • Manage order entries and updates in the system with attention to detail. • Provide support in handling both inbound and outbound calls to address customer needs. • Maintain clear and detail-oriented communication with clients and team members. • Generate reports to track customer service metrics and order statuses. • Collaborate with internal departments to resolve customer issues efficiently. • Ensure compliance with company policies and procedures in all interactions. • Handle escalated issues with a detail-oriented and problem-solving mindset. • Participate in training sessions to enhance product knowledge and service skills.
2026-03-30T12:48:42Z

Salesforce Admin

Dublin, OH
onsite
Permanent
125000.00 - 150000.00 USD / Yearly
We are looking for a skilled Salesforce Administrator to oversee the strategy, implementation, and ongoing management of the Salesforce platform. In this role, you will collaborate with stakeholders to translate business needs into technical solutions while ensuring the system operates smoothly and efficiently. This position requires a proactive individual who can manage the product roadmap, execute hands-on configurations, and optimize platform capabilities. Responsibilities: • Act as the primary administrator for Salesforce, handling configurations such as objects, workflows, automations, permissions, and integrations. • Collaborate with stakeholders to gather requirements, prioritize enhancements, and develop tailored solutions to meet business objectives. • Plan and maintain the Salesforce product roadmap, ensuring successful releases and adoption across departments. • Create and maintain training materials, documentation, and best practices to support system users. • Monitor data integrity, system performance, and compliance with security standards. • Troubleshoot technical issues, manage support tickets, and provide ongoing assistance to users. • Identify opportunities for platform optimization and lead improvement initiatives. • Facilitate cross-functional communication to align Salesforce capabilities with organizational goals. • Ensure consistent updates and upgrades align with company needs and industry standards.
2026-03-18T14:23:43Z