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2 results for Customer Service Manager in Columbus, OH

Customer Service Representative

New Albany, OH
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Customer Service Representative to support a fast-paced service environment in Ohio. This Contract position is ideal for someone with at least 2 years of experience handling high-volume customer interactions, processing orders, and maintaining accurate records. The role focuses on delivering attentive support across inbound and outbound communications while using internal systems to document activity and assist with claim-related inquiries. Responsibilities: • Respond to a large volume of incoming customer calls with accuracy and a service-focused approach. • Place outbound calls as needed to follow up on requests, provide updates, and resolve open service matters. • Enter customer orders and service details into internal systems with a high level of accuracy and attention to detail. • Record all customer interactions, updates, and resolutions clearly to maintain complete and reliable documentation. • Support insurance claim inquiries by gathering information, clarifying next steps, and directing issues appropriately. • Use Salesforce and related platforms to manage customer records, track case activity, and monitor follow-up needs. • Address customer concerns efficiently by researching issues and providing timely, solution-oriented responses. • Collaborate with internal teams to ensure requests are handled promptly and customers receive consistent communication.
2026-05-15T00:00:00Z

Medical Customer Service Rep

Dublin, OH
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a compassionate Medical Customer Service Rep to support patients and providers by handling appointment intake, scheduling changes, and general service inquiries. This contract opportunity with potential for a permanent role is ideal for someone who stays calm under pressure, communicates with empathy, and creates a positive experience for patients during every interaction. The right candidate will bring prior call center or healthcare support experience and the ability to build trust while resolving concerns efficiently. Responsibilities: • Answer inbound patient calls and respond to questions with professionalism, patience, and accuracy. • Coordinate new patient intake and update appointment details based on provider availability and patient needs. • Reschedule visits, confirm information, and guide callers through next steps for care access. • Use active listening and de-escalation techniques to address concerns and maintain a supportive experience. • Explain basic billing-related information and route more complex account questions to the appropriate team. • Document call details clearly and maintain accurate records within internal healthcare systems. • Build rapport with patients, families, and clinical offices while delivering service aligned with healthcare standards. • Support call center operations by managing a steady volume of inquiries and prioritizing urgent requests appropriately.
2026-05-15T00:00:00Z