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3 results for Customer Service Manager in Columbus, OH

Columbus, OH
onsite
Temporary / Contract
20 - 21 USD / Hourly
About the Company: We are a dynamic and customer-focused organization committed to delivering exceptional service to our clients. Our team values collaboration, professionalism, and a positive attitude, and we are looking for dedicated individuals to join us as Customer Service Representatives.Position Summary: The Customer Service Representative (CSR) will serve as the primary point of contact for our customers, assisting with inquiries, resolving issues, and providing accurate information. The ideal candidate is detail-oriented, communicative, and passionate about delivering outstanding service.Key Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat</li><li>Resolve customer complaints and provide effective solutions</li><li>Document and maintain accurate records of customer interactions</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Follow company policies and procedures to provide consistent service</li><li>Identify opportunities to improve processes and enhance the customer experience</li></ul>
2026-03-27T00:00:00Z

Columbus, OH
onsite
Temporary / Contract
20 - 21 USD / Hourly
This role provides real-time phone support to Retail banking colleagues, offering expert guidance on policies, procedures, systems, and customer service issues. Specialists are expected to deliver coaching and solutions that align with the client's standards. In addition to Retail support, CSC Specialists assist with overflow from other Lines of Business, ensuring consistent service across the enterprise. Duties & Responsibilities:<ul><li>Provide inbound phone support to Huntington Retail banking colleagues, resolving inquiries related to policies, procedures, systems, and customer service scenarios.</li><li>Deliver coaching and guidance to colleagues to promote best practices and elevate customer experience.</li><li>Resolve complex customer issues through completion, ensuring adherence to service level agreements.</li><li>Support overflow call volume from other Lines of Business (e.g., Business Banking, Wealth Management, Lending), applying cross-functional knowledge and CSC resources.</li><li>Identify and recommend process improvements to enhance internal workflows and external customer service.</li><li>Maintain accurate documentation of interactions and resolutions in CSC systems.</li><li>Participate in team huddles, calibration sessions, and ongoing training to stay current on updates and initiatives.</li><li>Perform other duties as assigned.</li></ul>
2026-03-30T00:00:00Z

Columbus, OH
onsite
Temporary / Contract
19 - 21 USD / Hourly
Robert Half is searching for Customer Service professionals looking to step in and grow their career by providing advanced support for customers calling with inquiries. This role is pivotal in educating customers on digital products and enhancements, driving adoption of our technology offerings, and delivering a seamless digital experience. Duties & Responsibilities:<ul><li>Provide high-level customer service support for digital products and services, including troubleshooting issues related to login, navigation, alerts, and general concerns.</li><li>Deliver first-contact resolution by anticipating customer needs and applying deep product knowledge and problem-solving skills.</li><li>Collaborate with internal partners and back-office teams to resolve escalated issues and ensure a positive well-rounded customer experience.</li><li>Support Client Service initiatives and contribute to team goals through active participation in coaching, feedback sessions, and performance improvement efforts.</li></ul>
2026-03-27T00:00:00Z