4 Results for Customer Service Manager Jobs in Columbus, OH

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Customer Service Representative

Columbus, OH
onsite
Temporary / Contract
21.85 - 23 USD / Hourly
We are looking for a Customer Service Representative to support member services for a respected non-profit organization in Columbus, Ohio. This Contract position focuses on delivering responsive assistance over the phone, maintaining accurate member records, and helping individuals resolve account and payment-related questions. The ideal candidate brings strong call center experience, attention to detail, and a detail-oriented approach to every interaction. Responsibilities: • Handle a high volume of incoming calls from members, providing courteous and efficient support for account-related inquiries. • Update member profiles and documentation in the database to ensure records remain complete and accurate. • Reach out to members when needed to confirm details, gather missing information, or assist with account follow-up. • Request and record updated payment information in a secure and detail-oriented manner to support membership dues processing. • Guide members through online dues payment questions and troubleshoot common issues related to account access or transactions. • Enter service details, changes, and interactions promptly into internal systems for accurate tracking and reporting. • Deliver clear information about membership services, policies, and next steps while maintaining a high standard of customer care.
2026-10-02T00:00:00Z

Customer Service Representative

Grove City, OH
onsite
Temporary to Hire
16.625 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a growing team in Grove City, Ohio in a Contract to Permanent position. This opportunity is ideal for someone who takes pride in creating a positive customer experience, enjoys solving problems, and can stay organized in a high-volume setting. You will serve as a key point of contact for customers, helping to resolve order, shipment, and account-related questions while working closely with internal teams. This role offers training, long-term growth potential, and exposure to a collaborative operation that supports a fast-moving fulfillment environment. Responsibilities: • Respond to customer inquiries related to orders, shipment scheduling, and fulfillment support through phone, email, or ticketing channels. • Research tracking issues, delivery exceptions, and service concerns to provide timely and accurate updates to customers. • Assist with claims involving damaged goods or transit-related problems and help move each case toward resolution. • Address billing and account questions, partnering with internal departments when additional review or action is needed. • Record all customer interactions, case details, and next steps clearly within the company’s support platform. • Work closely with fulfillment and operations teams to resolve customer issues efficiently and maintain service quality. • Take ownership of open cases from initial contact through final follow-up, ensuring customers receive complete and attentive support. • Manage multiple priorities in a fast-paced environment while maintaining a high standard of care and responsiveness.
2026-10-01T00:00:00Z

Customer Service Representative

Westerville, OH
onsite
Temporary to Hire
23.75 - 25 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to join a manufacturing-focused team in Westerville, Ohio. This contract opportunity with potential for a permanent position is ideal for someone who enjoys supporting customers, managing order activity, and working closely with vendors to keep operations moving efficiently. The role blends customer service, purchasing support, and logistics coordination, requiring strong communication, organization, and follow-through. You will play an important part in delivering accurate order processing and responsive service while contributing to day-to-day administrative support across the department. Responsibilities: • Process customer sales orders accurately and maintain the related records needed for both domestic and international transactions. • Review and update customer and vendor information in internal systems to keep account data current and reliable. • Create purchase orders from internal requests and communicate with suppliers to confirm fulfillment details when needed. • Support shipping and receiving coordination by arranging inbound freight, requesting transportation rates, and organizing truckload or third-party logistics activity. • Monitor outstanding customer account items and follow up appropriately to help resolve open issues. • Provide administrative support to internal teams, including assistance with purchasing needs for testing and instrumentation activities. • Partner with team members on shared operational tasks through cross-training, including sample pickup coordination, labor entry, and cash receipt support. • Contribute to additional assignments and special projects as directed by department leadership.
2026-10-05T00:00:00Z

Patient Service Representative

Dublin, OH
onsite
Temporary to Hire
22.8 - 24 USD / Hourly
We are looking for a Patient Service Representative to support individuals seeking behavioral health services in Dublin, Ohio. In this contract role with potential for a permanent position, you will guide new patients through insurance coverage details, out-of-pocket costs, and self-pay responsibilities with empathy and clarity. This position is ideal for someone who understands healthcare billing and benefits and can translate complex financial information into a reassuring patient experience. Responsibilities: • Guide new patients through benefit details related to mental health services, helping them understand expected coverage and potential costs. • Review insurance information to confirm active coverage, network participation, and plan eligibility before services begin. • Explain key financial terms such as deductibles, copayments, coinsurance, out-of-pocket limits, and patient responsibility in plain language. • Support self-pay patients by discussing charges, payment expectations, and available financial options with professionalism and sensitivity. • Use payer portals, online tools, and direct insurer communication to gather accurate benefit and eligibility information. • Address billing and coverage questions by researching accounts thoroughly and escalating more complex issues when necessary. • Maintain complete and accurate records of patient conversations, benefit findings, and account updates in accordance with established procedures. • Deliver compassionate service during sensitive financial discussions while safeguarding patient confidentiality and following HIPAA standards.
2026-10-05T00:00:00Z

4 results for Customer Service Manager in Columbus, OH