We are looking for a detail-oriented Customer Service Representative to join our team in Westerville, Ohio in a contract capacity with permanent potential. This role supports both customer-facing order management and purchasing activities, making it ideal for someone who can balance communication, accuracy, and follow-through in a fast-paced manufacturing environment. The person in this position will help ensure orders, vendor coordination, and shipment planning are handled efficiently while delivering dependable service to both customers and internal teams.<br><br>Responsibilities:<br>• Manage customer orders from initial entry through completion, ensuring information is accurate and processed on time.<br>• Prepare and maintain the paperwork required to support domestic and international order fulfillment.<br>• Update customer and vendor records in internal systems to keep account information current and reliable.<br>• Create and process purchase orders based on internal requests and communicate with suppliers as needed to place orders.<br>• Coordinate inbound freight activity by arranging truck shipments, requesting transportation rates, and working with third-party logistics providers.<br>• Monitor customer accounts and assist with follow-up on past-due balances when appropriate.<br>• Provide purchasing and administrative support to internal departments, including testing and instrumentation needs.<br>• Partner with team members on shared operational tasks such as cash receipt support, labor entry activities, and sample pickup coordination.<br>• Contribute to additional assignments and process-related projects as directed by leadership.