2 results for Customer Service in Columbus, OH

Patient Service Representative

Westerville, OH
onsite
Contract / Temporary to Hire
22 - 23 USD / Hourly
We are looking for a dedicated Patient Service Representative to join our team in Westerville, Ohio. In this Contract to permanent position, you will play a crucial role in ensuring patients are informed about their financial responsibilities while facilitating insurance verification and payment plans. The ideal candidate will be committed to delivering detail-oriented and compliant communication, helping to streamline pre-collection processes and reduce outstanding patient accounts. Responsibilities: • Review and confirm insurance benefits for planned or scheduled procedures to ensure accuracy. • Verify insurance eligibility for patients prior to their appointments. • Calculate and collect payments from patients in a timely and precise manner. • Generate price estimates for medical services using specialized tools and insurance portals to determine patient financial responsibility. • Prepare good faith estimates in accordance with required deadlines. • Communicate financial information to patients in a detail-oriented manner and in compliance with regulations. • Set up down payments and payment plans for elective procedures before they are scheduled. • Perform pre-collection tasks to efficiently reduce patient receivables and minimize bad debt. • Ensure accurate and efficient processing of patient accounts and financial documentation. • Handle additional responsibilities as assigned by the Supervisor.
2026-03-20T00:00:00Z

Medical Customer Service Rep

Westerville, OH
onsite
Temporary
21.85 - 23 USD / Hourly
We are looking for dedicated Medical Customer Service Representatives to join our team on a contract basis for approximately 90 days. This role requires individuals with a background in medical billing, collections, or related areas, and the flexibility to adapt to varying business needs. Based in Westerville, Ohio, this position offers an opportunity to contribute to patient-centric financial services while ensuring operational efficiency. Responsibilities: • Manage patient accounts efficiently to minimize receivables and reduce bad debts. • Monitor payment plans to ensure compliance with established guidelines. • Consult with patients to explain financial responsibilities, coverage limitations, and available payment options. • Process bankruptcy paperwork and handle accounts of deceased patients. • Promote patient-centered solutions to resolve account balances and ensure satisfaction. • Calculate and collect payments accurately while adhering to organizational standards. • Establish and manage payment plans using online platforms, ensuring compliance with approved guidelines. • Research and resolve accounts receivable issues and reconcile claims discrepancies. • Provide support to scheduling departments by identifying in-network insurance contracts and reimbursement policies. • Assist with department coverage and perform other duties as assigned by the supervisor.
2026-03-19T00:00:00Z