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1 result for Crm Developer in Columbus, OH
- Columbus, OH
- onsite
- Temporary
- 21 - 21 USD / Hourly
- <p>The CSC Colleague Resource Center – Retail provides real-time phone support to Retail banking colleagues, offering expert guidance on policies, procedures, systems, and customer service challenges. Specialists deliver solutions and coaching aligned with service standards while supporting enterprise-wide needs through LOB overflow assistance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide inbound phone support to Retail banking colleagues, resolving inquiries related to policies, procedures, systems, and customer service scenarios</li><li>Deliver real-time coaching and guidance to promote best practices and enhance the customer experience</li><li>Resolve complex service issues through completion while meeting service level expectations</li><li>Support overflow call volume from other Lines of Business (e.g., Business Banking, Wealth Management, Lending) using cross-functional knowledge</li><li>Identify and recommend process improvements to enhance workflows and service delivery</li><li>Maintain accurate and detailed documentation of interactions in CSC systems</li><li>Participate in team huddles, calibration sessions, and ongoing training initiatives</li><li>Perform additional duties as assigned</li></ul><p><br></p>
- 2026-03-30T00:00:00Z