<p>Are you a seasoned professional passionate about information security and compliance? A national leading consulting firm is seeking an <strong>ISO Lead Certified Senior Manager</strong> to take a pivotal role in their Risk Consulting Practice. You’ll lead a team dedicated to providing top-tier advisory and attestation services for ISO 27001 compliance, helping clients streamline their processes, strengthen their security posture, and align with international standards. This role is perfect for someone who thrives in an environment that offers challenging projects, leadership opportunities, and strategic initiatives.</p><p><br></p><p>Your role will bring variety and impact, including:</p><ul><li><strong>Business Development:</strong> Identify new opportunities, create client proposals, and contribute to thought leadership in the ISO space.</li><li><strong>Client Delivery:</strong> Oversee scheduling, client interactions, and the completion of consulting and attestation projects with a focus on quality and professional standards.</li><li><strong>Compliance Excellence:</strong> Ensure workpapers adhere to methodology and standards while juggling multiple client engagements and maintaining precision.</li><li><strong>Risk Awareness:</strong> Stay on top of emerging threats, vulnerabilities, and changes in regulations, providing recommendations for compliance updates.</li><li><strong>Strategic Reporting:</strong> Present system performance and risk analyses to client leadership with actionable improvement plans.</li><li><strong>Leadership & Mentorship:</strong> Guide and support junior team members, helping them grow their skills and confidence.</li><li><strong>Training Initiatives:</strong> Help clients implement information security awareness programs across their organizations.</li></ul><p><strong>Why This Role?</strong></p><p>If you're ready to step into a leadership role where you can showcase your expertise, build client relationships, and lead a team of talented professionals, this position offers tremendous growth potential. You’ll be working in an environment that values collaboration, innovation, and continuous learning while tackling impactful challenges.</p><p><strong>Next Steps:</strong></p><p>Interested in learning more about this exciting opportunity? Take action today! <strong>Reach out to Jim Meade at Robert Half or connect with him on LinkedIn.</strong> We look forward to connecting with you and discussing how you can leverage your skills and experience in this role.</p>
<p>Our client a cutting-edge publicly traded company in Montgomery County is looking for an experienced Senior Payroll Specialist with expertise in full cycle, ,multi-state payroll. In this newly created role, you will act as a strategic partner to teams across Human Resources and Finance. This position requires a deep understanding of payroll with strong analytical and communication skills to guide decision-making within the organization.</p><p><br></p><ul><li>Validate and audit employee data updates flowing into the payroll platform to ensure accuracy and completeness</li><li>Coordinate the timely submission and approval of employee time records, following up with employees and managers as needed</li><li>Manage a shared payroll inbox, addressing questions and requests within established service-level timelines</li><li>Investigate, troubleshoot, and resolve payroll discrepancies and inquiries with a high degree of accuracy and urgency</li><li>Administer wage garnishments and related support orders in compliance with applicable requirements</li><li>Maintain well-organized and up-to-date payroll documentation and records</li><li>Compute, reconcile, and process retroactive and advance payroll adjustments as necessary</li><li>Review payroll system integrations and interfaces, identifying and resolving errors on scheduled processing days</li><li>Prepare and distribute payroll-related reports and data summaries for internal partners upon request</li><li>Perform additional payroll-related responsibilities as assigned</li></ul>
Job Summary: The Administrative Assistant plays a key role in supporting the overall operations of the organization by providing administrative and clerical support to the Office Manager. Responsibilities include managing office tasks, coordinating meetings, handling correspondence, and ensuring the smooth and timely flow of information across the organization. <br> <br>Office Support & Front Desk Management <br>• Answer, screen, and route inbound phone calls. <br>• Greet visitors, clients, and job candidates in a detail oriented manner. <br>• Maintain office supply inventory for the Maryland office. <br>• Collect and distribute daily mail; prepare checks for mailing. <br>• Assist subcontractors with inquiries as needed. <br>• Ensure all paperwork is properly scanned, organized, and filed. <br>• Coordinate with the Logistics Manager to ensure checks and documents are sent out promptly. <br>• Provide general support to the Office Manager as assigned. <br> <br> <br>Time Tracking System Management <br>• Track all hours worked for hourly staff and salaried superintendents using BusyBusy. <br>• Ensure foremen submit timesheets on time. <br>• Verify that Daily Reports are uploaded to Procore. <br>• Maintain accurate data entry on a daily basis. <br>• Generate weekly estimated payroll reports from BusyBusy. <br>• Process subcontractor reports for weekly invoicing. <br> <br>Hiring & Onboarding Support <br>• Assist with various stages of the hiring process. <br>• Communicate and, when necessary, translate the hiring process for potential candidates. <br>• Schedule welding tests with the shop and manage related calendars. <br>• Schedule interviews for the Office Manager and Director of Operations. <br>• Review and monitor completion of all new permanent paperwork. <br>• Coordinate with the Procurement Manager to ensure PPE is provided to new hires. <br>• Conduct new permanent training, including BusyBusy app use and Safety Orientation. <br> <br>Qualifications <br>• High school diploma or equivalent; associate degree preferred. <br>• Fluency in English and Spanish, with strong verbal and written communication skills. <br>• Strong attention to detail and accuracy. <br>• Digital literacy and research skills, including ability to evaluate information reliability. <br>• Proficiency in Microsoft Office (Excel, Outlook, Word, etc.). <br>• Strong calendar and scheduling management skills. <br>• Excellent written and verbal communication abilities. <br>• Effective time management, multitasking, and adaptability. <br>• Basic math and accounting skills. <br>• detail oriented demeanor with strong interpersonal skills and the ability to de-escalate tense situations. <br>• Proactive approach to problem-solving and improving processes. <br>• Ability to work independently and collaboratively. <br>• Ability to handle confidential information with discretion. <br> <br>Travel Requirements <br>• Regular commuting to the worksite. <br> <br>Physical Requirements <br>• Prolonged periods of sitting at a desk and using a computer. <br>• Frequent repetitive motions. <br> <br>Equal Opportunity Employer <br>IFS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected by law. <br> <br>Other Duties <br>This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities required. Responsibilities may change at any time with or without notice.
<p>We are looking for a skilled AP/AR Specialist to join our team in Baltimore, Maryland. In this role, you will handle various accounting tasks, including accounts payable, accounts receivable, and payroll oversight, while ensuring accuracy and compliance. This position is ideal for a detail-oriented individual with strong analytical skills and attention to detail who thrives in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Process weekly accounts payable transactions, managing 25-35 checks efficiently and accurately.</p><p>• Record and post royalty payments for accounts receivable, ensuring timely and precise handling of vendor contracts.</p><p>• Review and finalize biweekly payroll for approximately 15 employees, collaborating with an outsourced payroll provider.</p><p>• Analyze and research insurance policies to ensure compliance and optimal coverage.</p><p>• Prepare and file real estate tax documents in accordance with local regulations.</p><p>• Conduct detailed reviews of legal fee billings and provide actionable insights.</p><p>• Maintain a comprehensive and organized filing system for documentation related to 10-12 entities.</p><p>• Reconcile bank accounts regularly to ensure accurate financial records.</p><p>• Support ad hoc projects, such as preparing data and reports for personal or organizational needs.</p><p>• Exhibit a detail-oriented and pleasant demeanor while interacting with internal and external stakeholders.</p>
We are looking for an experienced Accounting Manager to oversee financial operations and reporting for our organization in Washington, District of Columbia. This role involves leading a team of senior accountants, ensuring precise month-end closings, and maintaining compliance with U.S. financial standards. The ideal candidate will bring strong technical accounting skills and leadership capabilities to support organizational goals.<br><br>Responsibilities:<br>• Supervise and mentor a team of senior accountants, fostering growth and collaboration.<br>• Oversee month-end close processes, ensuring accuracy and timeliness in financial reporting.<br>• Manage accounts payable and accounts receivable functions to maintain efficient workflows.<br>• Ensure compliance with U.S. financial regulations and organizational policies.<br>• Prepare and analyze financial statements, offering insights to support strategic decision-making.<br>• Utilize accounting software systems, such as BlackLine and Concur, to streamline operations.<br>• Collaborate with cross-functional teams to address financial inquiries and challenges.<br>• Monitor and enhance internal controls to safeguard financial integrity.<br>• Coordinate external audits and ensure readiness for regulatory reviews.<br>• Support the implementation and optimization of ERP systems for improved financial management.
<p>We are looking for a detail-oriented and friendly Receptionist to join our team in Bethesda, Maryland. This is a Contract position that offers an excellent opportunity for individuals with strong communication and organizational skills to contribute to a dynamic workplace. The ideal candidate will have experience managing multi-line phone systems and a welcoming demeanor to ensure smooth interactions with clients and visitors. </p><p>Responsibilities:</p><p>• Greet visitors and clients in a professional and friendly manner</p><p>• Answer and route incoming phone calls and emails</p><p>• Schedule appointments and manage calendars as needed</p><p>• Maintain front desk organization and common areas</p><p>• Perform basic administrative tasks such as data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Ensure confidentiality of sensitive information</p><p><br></p>
<p>We are looking for a detail-oriented Procurement Specialist to join our team in Baltimore, Maryland. This Contract to permanent position offers an opportunity to contribute to team operations by ensuring efficient and accurate procurement processes. The ideal candidate thrives in dynamic environments, excels at problem-solving, and demonstrates strong research capabilities.</p><p><br></p><p>Responsibilities:</p><p>• Prepare requisitions to acquire goods and services in alignment with organizational needs.</p><p>• Evaluate purchase justifications to ensure accuracy, completeness, and compliance with requirements.</p><p>• Create receipts for goods and services that have been delivered and meet quality standards.</p><p>• Respond to inquiries regarding the status of supplier invoice payments and resolve any discrepancies.</p><p>• Develop and maintain effective working relationships with Procurement and Accounts Payable teams.</p><p>• Review and process procurement requests submitted by various departments.</p><p>• Investigate and resolve procurement-related issues efficiently and effectively.</p><p>• Collaborate with vendors to manage relationships and ensure seamless transactions.</p><p>• Monitor purchase orders and requisitions to ensure timely fulfillment.</p><p>• Support organizational goals by maintaining procurement documentation and records with precision.</p>
<p>An established nonprofit in Baltimore is seeking a Program Manager to join their team on a temporary basis. This person will be responsible for overseeing aspects of the Clean Corps project, including program operations, timelines, and all administrative functions. </p><p>Additional responsibilities include managing external partnerships and relationships, assisting with career placements, acting as a job coach for the members, collecting timesheets, heavy data entry. The ideal candidate is patient, communicative and has strong emotional intelligence.</p>
<p>Our client is a rapidly growing, well capitalized world leader in their sector, is recruiting for their new Senior Tax Accountant. This challenging position will be responsible for corporate tax compliance, income tax provisions, and partnership taxation. The role will manage complex tax processes and build effective relationships across various departments as the company moves forward with cutting edge new energy projects. This exciting Senior Tax Accountant position will clearly allow you to add your signature on the organization as the company’s reach expands. Reporting to a talented Tax Manager, who is known to be a strong mentor, you will: </p><p><br></p><p>• Oversee and monitor income tax payments, including quarterly estimates, extensions, and annual tax returns for partnership funds.</p><p>• Maintain and coordinate the tax compliance calendar, ensuring alignment with external service providers.</p><p>• Handle communications from federal and state tax authorities, including tracking, documenting, and responding to tax notices.</p><p>• Facilitate annual nexus reviews for income tax compliance.</p><p>• Review and interpret legal documents and contracts to ensure accurate tax reporting.</p><p>• Collaborate with teams across Accounting, Finance, Asset Management, and other departments to gain insights into financial performance and transactions.</p><p>• Utilize technological tools to streamline workflows and enhance efficiency in tax processes.</p><p>• Perform additional tasks and responsibilities as assigned to support the tax function.</p><p><br></p><p> Your base pay will depend on your skills, experience, certifications and other business needs. The client offers medical benefits as part of their compensation package. </p><p> </p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President, Robert Half for immediate consideration for this or one of our</p><p>many current openings in the Washington, DC Metro area.</p>
<p>Our client is seeking to add a Director of FP& A to their team due to growth. This individual will oversee the FP& A functions for the entire organization. This includes management reporting, forecasting, and financial analysis processes, as well as providing strategic financial insights to support the organization's goals of growth and cash flow improvement. The ideal candidate will have a strong background in Manufacturing/Construction or like industry. A focus on pricing, margins, and contracts is preferred due to the nature of the business. This position offers the ability to lead a team and is highly visible to the C-Suite. Building reports, presenting, and working with multiple departments is required. </p>
We are looking for an experienced Controller to join our team in Rockville, Maryland. This role offers an exciting opportunity to oversee and enhance financial operations within a dynamic construction environment. The ideal candidate will play a key role in driving financial strategy, ensuring compliance, and supporting the company’s ambitious growth plans.<br><br>Responsibilities:<br>• Manage all accounting operations, including accounts payable, accounts receivable, payroll, and general ledger functions.<br>• Oversee financial processes specific to construction, such as job costing, work-in-progress schedules, subcontractor compliance, change orders, and accruals.<br>• Lead the preparation of monthly, quarterly, and annual financial statements to ensure accuracy and timeliness.<br>• Support budgeting and forecasting efforts, including conducting variance analyses to monitor financial performance.<br>• Develop, implement, and maintain internal controls, financial policies, and compliance standards.<br>• Provide mentorship and leadership to the accounting team, fostering a culture aligned with company values.<br>• Collaborate on strategic initiatives such as entering new markets, managing acquisitions, and upgrading systems.<br>• Optimize and implement accounting systems to accommodate organizational growth and expansion.
<p>Job Summary</p><p>The Bilingual Call Center Representative supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems.</p><p>Responsibilities</p><p>• Answer high-volume inbound calls in English and Spanish</p><p>• Schedule, reschedule, and cancel patient appointments in EMR</p><p>• Provide accurate information regarding services, locations, and providers</p><p>• Verify patient information and insurance details</p><p>• Document all interactions thoroughly in Athena or EMR system</p><p>• Escalate urgent or complex issues as appropriate</p><p>• Maintain productivity and quality standards</p><p><br></p>
<p>We are looking for a detail-oriented Office Assistant to join our team in Gaithersburg, Maryland. The Office Assistant provides general administrative and clerical support to ensure efficient daily operations.</p><p>This position requires strong organizational skills and attention to detail.</p><p>Responsibilities:</p><p>• Answer phones, greet visitors, and direct inquiries appropriately.</p><p>• Maintain office supplies and assist with purchasing and vendor coordination.</p><p>• Support document preparation, filing, and data entry tasks.</p><p>• Assist staff with scheduling and administrative projects.</p><p>• Handle incoming and outgoing correspondence.</p><p><br></p>
<p>Our client is in need of a detail-oriented Sales Support specialist to join their team on a contract basis in Hyattsville, Maryland. This role is ideal for someone who excels in customer service, order management, and collaboration with sales teams. You will play a key role in ensuring smooth order processing and maintaining high levels of customer satisfaction.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>Robert Half has a new direct-hire opportunity for a Medical Accounts Receivable and Billing Specialist. This role will support a growing department. Our client offers great work-life balance and ability to work in a fast-paced environment where your work will make a big impact. This position sits on-site full-time Monday-Friday.</p><p><br></p><ul><li>Responsible for billing and coding</li><li>Collecting on past due balances</li><li>Insurance company follow-up</li><li>Maintain up to date information from insurance companies and customers</li><li>Reduce AR aging</li><li>Special project as assigned</li><li>Provide and obtain necessary documentation as needed</li></ul><p><br></p>
<p>We are looking for an experienced and driven Personal Injury Attorney to join our client's team in Washington, District of Columbia. The ideal candidate will bring a strong background in personal injury law with a proven ability to prosecute cases effectively. This is a permanent, in-office role that offers the opportunity to work in a collaborative environment while delivering exceptional legal services to clients.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive legal research and analysis to provide well-informed advice to clients.</p><p>• Represent clients in court proceedings, settlement negotiations, and mediation.</p><p>• Draft and review legal documents, such as pleadings, motions, and discovery requests.</p><p>• Investigate claims thoroughly by gathering evidence and interviewing witnesses to build compelling cases.</p><p>• Collaborate with colleagues, including attorneys and support staff, to ensure efficient case management.</p><p>• Stay current on developments in personal injury law and relevant legal precedents.</p><p>• Communicate effectively with clients, opposing counsel, and other parties involved in cases.</p><p>• Advocate for clients in litigation, ensuring their rights are protected and best interests are served.</p>
<p>We are seeking an experienced Senior Database Administrator (DBA) responsible for the installation, configuration, maintenance, security, and performance optimization of enterprise databases. This role supports mission‑critical data platforms across SQL Server, Oracle, MySQL, and PostgreSQL environments—both on‑premises and in the cloud.</p><p>The ideal candidate is highly skilled in managing large, high‑availability MySQL and PostgreSQL environments, experienced in SQL Server and Oracle administration, and adept at driving automation, architecture planning, and operational excellence across multiple database systems.</p><p>You will work closely with development, DevOps, and infrastructure teams to optimize performance, streamline deployments, and ensure seamless data operations.</p><p><br></p><p>Key Responsibilities</p><p>Database Platform Administration</p><ul><li>Install, configure, and maintain Microsoft SQL Server (SSMS, SSRS, SSIS, SSAS)</li><li>Set up new databases, servers, and related infrastructure</li><li>Administer SQL Server clustering, replication, and high‑availability solutions</li><li>Manage MySQL and PostgreSQL databases in high‑availability, large‑scale environments</li><li>Maintain Oracle databases, including RAC, Data Guard, OEM, and RMAN backup strategies</li></ul><p>Performance, Reliability & Monitoring</p><ul><li>Monitor and maintain database performance, integrity, and security</li><li>Analyze query execution plans and optimize SQL queries</li><li>Identify and resolve deadlocks and slow‑running queries</li><li>Perform index tuning, statistics updates, and consistency checks</li><li>Utilize monitoring tools (SQL Profiler, Extended Events, Performance Monitor, OEM, shell scripts)</li></ul><p>Upgrades, Migrations & Patching</p><ul><li>Perform database upgrades, patches, and migrations</li><li>Support on‑premises to Azure migrations</li><li>Manage Azure Managed Instances and cloud‑based databases (Azure, AWS RDS, EC2)</li><li>Implement DR testing, backups, restorations, and failover validation</li></ul><p>Security & Compliance</p><ul><li>Apply database security measures including TDE, auditing, and access controls</li><li>Ensure compliance with STIG, encryption, and regulatory standards</li><li>Manage user accounts, roles, permissions, and audit trails</li></ul><p>Documentation & Reporting</p><ul><li>Maintain comprehensive database documentation including architecture diagrams, configuration baselines, and change logs</li><li>Generate reports for performance metrics, growth trends, capacity planning, and utilization</li></ul><p>Operational Support</p><ul><li>Provide Tier 3 support for database‑related incidents</li><li>Participate in on‑call rotations</li><li>Troubleshoot and resolve platform‑level and integration‑level issues</li></ul>
<p> We are looking for an experienced HR Recruiter to join our team in McLean, Virginia. This is a contract position that requires a dedicated and detail-oriented individual with a proven ability to manage the full recruitment cycle and source top talent for challenging roles. The ideal candidate will bring creativity and strategic thinking to address complex hiring needs while ensuring a seamless recruitment experience.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the entire recruitment process, from sourcing candidates to onboarding new hires.</p><p>• Develop innovative strategies to identify and attract top talent for hard-to-fill positions.</p><p>• Conduct in-depth interviews to assess candidates' experience and suitability for specific roles.</p><p>• Manage and utilize applicant tracking systems to streamline recruitment operations.</p><p>• Collaborate closely with hiring managers to understand their staffing needs and provide tailored solutions.</p><p>• Execute effective sourcing techniques to build a robust pipeline of candidates with relevant experience.</p><p>• Ensure compliance with company policies and legal regulations during the hiring process.</p><p>• Provide regular updates and reports on recruitment activity to relevant stakeholders.</p><p>• Stay informed about industry trends and adapt strategies to meet changing workforce demands.</p><p><br></p>
<p>We are looking for a dedicated and compassionate Call Center Representative to join our team in Gaithersburg, Maryland. This Bilingual Call Center Representative contract position supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems.</p><p>Responsibilities</p><p>• Answer high-volume inbound calls in English and Spanish</p><p>• Schedule, reschedule, and cancel patient appointments in EMR</p><p>• Provide accurate information regarding services, locations, and providers</p><p>• Verify patient information and insurance details</p><p>• Document all interactions thoroughly in Athena or EMR system</p><p>• Escalate urgent or complex issues as appropriate</p><p>• Maintain productivity and quality standards</p><p><br></p>
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Tysons, Virginia. This role requires strong organizational skills and accuracy in processing invoices and reconciling accounts. The ideal candidate will thrive in a dynamic, fast-paced environment and demonstrate proficiency in managing financial transactions effectively.<br><br>Responsibilities:<br>• Process and review approximately 200 invoices per week with precision and adherence to company standards.<br>• Perform matching, batching, and coding of invoices to ensure accuracy and compliance.<br>• Reconcile credit card transactions and vendor accounts to maintain financial accuracy.<br>• Conduct account reconciliations to identify and resolve discrepancies in a timely manner.<br>• Enter vendor invoices and payments into the system while maintaining organized records.<br>• Utilize Microsoft Excel to analyze data and support reporting needs.<br>• Manage check runs and ensure timely payments to vendors.<br>• Investigate and resolve issues related to missing or outstanding invoices.<br>• Maintain strong communication with vendors to address inquiries and discrepancies.<br>• Support monthly financial reporting and invoice processing tasks.
We are looking for a Lead PP& C Engineer to oversee the design, configuration, and management of advanced Microsoft 365 environments in Reston, Virginia. This role is ideal for a systems engineering expert with a passion for driving innovation, enabling user productivity, and ensuring secure and efficient technology adoption. You will collaborate across teams to deliver cutting-edge solutions and contribute to the growth of organizational capabilities.<br><br>Responsibilities:<br>• Design and configure scalable Microsoft 365 environments to enhance organizational efficiency.<br>• Lead the integration of AI-driven tools, including Copilot, to modernize workflows and improve productivity.<br>• Provide expert-level support and guidance for SharePoint, Power Automate, and Power Apps usage.<br>• Collaborate with cross-functional teams to develop and refine collaborative solutions.<br>• Conduct user training and enablement sessions to maximize technology adoption and engagement.<br>• Monitor and address Microsoft 365 resources, including Service Health, Message Center, and Secure Score, to ensure optimal performance and security.<br>• Diagnose and resolve complex system and application issues effectively.<br>• Research and implement new Microsoft 365 features, tools, and best practices to enhance system capabilities.<br>• Create and maintain comprehensive documentation of system architecture, requirements, and testing procedures.<br>• Mentor less experienced engineers to foster skill development and drive team improvements.
We are looking for an experienced Senior Administrative Coordinator to join our team in Baltimore, Maryland. This contract position involves supporting a group of attorneys by managing complex schedules and assisting with legal matters. The ideal candidate will excel in administrative organization and demonstrate a strong understanding of legal processes.<br><br>Responsibilities:<br>• Organize and maintain attorneys' calendars, ensuring efficient scheduling and coordination of meetings and appointments.<br>• Collaborate with attorneys and paralegals to provide timely assistance on legal cases and documentation.<br>• Support case management tasks, including tracking deadlines and maintaining accurate records.<br>• Utilize case management software to streamline workflows and ensure proper organization of legal files.<br>• Assist in discovery processes by preparing, reviewing, and managing relevant legal documents.<br>• Communicate effectively with internal teams and external stakeholders to facilitate legal operations.<br>• Handle litigation-related administrative tasks with attention to detail and accuracy.<br>• Ensure timely preparation and submission of legal documentation in accordance with deadlines.<br>• Identify and resolve scheduling conflicts to optimize team productivity.<br>• Maintain confidentiality and professionalism when handling sensitive legal information.
We are looking for an experienced Help Desk Manager to lead and oversee the daily operations of our service desk in Washington, District of Columbia. This role involves supervising staff, ensuring timely resolution of technical issues, and maintaining exceptional customer service standards. If you have a strong background in IT support and leadership, we invite you to join our team.<br><br>Responsibilities:<br>• Manage the day-to-day operations of the service desk, ensuring efficient workflows and prompt resolution of support requests.<br>• Supervise and mentor helpdesk analysts to maintain high-quality service delivery.<br>• Monitor performance metrics and identify areas for improvement to optimize service desk processes.<br>• Collaborate with IT teams to address complex technical issues and implement solutions.<br>• Ensure proper documentation and tracking of service desk tickets using management software.<br>• Provide technical expertise in troubleshooting hardware and software issues, including workstations, laptops, printers, and operating systems.<br>• Oversee Active Directory management and ensure compliance with IT policies.<br>• Maintain and update knowledge of ITSM best practices and tools.<br>• Implement and enforce standards for customer service and technical support.<br>• Coordinate training sessions for staff to stay updated on new technologies and processes.
<p>The Bilingual Spanish Customer Service Representative provides high-quality support to customers in both English and Spanish. This role involves handling inquiries, resolving issues, and delivering accurate information while maintaining a positive and professional customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat in both English and Spanish.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer concerns efficiently while maintaining a courteous and empathetic approach.</li><li>Document customer interactions and update records accurately in internal systems.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Maintain confidentiality and handle sensitive customer information with discretion.</li><li>Meet or exceed performance metrics related to customer satisfaction, response time, and quality standards.</li><li>Collaborate with team members and supervisors to improve service processes.</li></ul><p><br></p>
