<p>The <strong>Client Experience Associate</strong> is a critical role responsible for delivering exceptional, real-time support to Old Republic’s clients by resolving inquiries efficiently and ensuring client satisfaction. This position requires a detail oriented who can manage communications effectively across various channels while adhering to service level agreements. This role will be hybrid/remote once hired as a permanent employee. </p><p><br></p><p><strong>Key Responsibilities:</strong> </p><p><br></p><p>Serve as the primary point of contact for client inquiries via email, phone, and shared communication tools. Monitor and manage shared email folders, responding promptly to inquiries and collaborating with other operational units for resolution. Track and document client inquiries using standardized codes and notations within internal systems to report on inquiry trends. Handle operational functions such as order entry, scheduling requests, file cancellations, CPL submissions, and transactional certificates. Manage a task queue to ensure timely inquiry resolutions, meeting or exceeding SLAs and established turn times. Proactively review reports for scorecarding, service level checks, and client communications. Maintain consistent attendance, including participating in mandatory compliance training sessions and after-hours company events when required. Communicate professionally and collaborate effectively with management, colleagues, vendors, and clients through various mediums (in-person, email, phone, video conferencing). Uphold company policies and demonstrate responsiveness, flexibility, and professionalism in all interactions. Perform other duties and responsibilities as assigned. Qualifications: Ability to work permanent, Monday through Friday, with potential for overtime as requested by management. Dependable, punctual, and capable of engaging in tasks that may require physical presence in the office or attendance at external events. Strong organizational skills, attention to detail, and a customer-focused attitude. Demonstrated ability to handle inquiries with courtesy, professionalism, and proactive follow-up. Ideal Candidate Attributes: A collaborative and adaptable team player who can accept constructive feedback and direction. Proficiency in task management systems, communication channels, and relevant technologies. Knowledge of pertinent operational processes and regulatory requirements is preferred.</p>
<p><strong>Position Overview </strong></p><p> The Closing Specialist is responsible for preparing and managing first and second mortgage loan closing packages, ensuring seamless collaboration with clients and compliance with government, lender, and title insurance regulations. This role requires exceptional attention to detail, detail-oriented communication skills, and the ability to meet performance benchmarks in a fast-paced environment. This role will be hybrid/remote once hired as a permanent employee. </p><p><br></p><p><strong>Key Responsibilities</strong> </p><p><br></p><p>Collaborate with clients on CD/Alta documentation, ensuring alignment with lender guidelines Review relevant documents, including title commitments, real estate taxes, payoff demands, deeds, and other recordable items, to validate final settlement figures. Prepare, review, and revise closing documents, including Initial CD/Alta calculations, and ensure accuracy before sending to consummation. Manage the final wire balancing process and oversee work queues efficiently. Assist in meeting team goals and client scorecard targets by resolving any escalated issues and supporting team members throughout the closing process. Ensure compliance with organizational policies, regulatory standards, and company-mandated training.</p>
We are looking for a skilled and detail-oriented Collections Specialist to join our team in Independence, Ohio. In this Contract-to-permanent position, you will play a key role in managing business-to-business (B2B) collections while ensuring accurate records and prompt follow-ups. This hybrid role offers a mix of in-office and remote work, providing flexibility after the initial training period.<br><br>Responsibilities:<br>• Conduct B2B collections to ensure timely payments and resolve outstanding balances.<br>• Maintain and update customer records to ensure accuracy and compliance.<br>• Follow up on purchase orders and address any discrepancies or delays.<br>• Utilize Centra, the in-house software, to manage collection processes and workflows.<br>• Collaborate with internal teams to address payment-related issues and streamline operations.<br>• Communicate professionally with clients to negotiate payment terms and resolve disputes.<br>• Prepare regular reports on collection activities and payment statuses.<br>• Ensure adherence to company policies and regulatory requirements during all collection activities.<br>• Contribute to process improvements and recommend strategies for better efficiency.
We are looking for an experienced Systems Administrator to join our team in Fairview Park, Ohio. In this role, you will manage and maintain critical IT infrastructure, ensuring smooth operation and robust security of systems. If you have a strong background in Microsoft technologies and a passion for problem-solving, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Install, configure, and manage Microsoft Server 2025 to ensure efficient and secure operations.<br>• Maintain detailed and accurate documentation for network, server, and computer systems.<br>• Address and resolve daily service calls to support business operations effectively.<br>• Provide on-call support for urgent technical issues as needed.<br>• Travel approximately 15% of the time to support remote systems and teams.<br>• Collaborate on various projects and tasks as assigned to enhance IT functionality and security.
We are looking for an organized and detail-oriented Accounting Assistant to join our team in Richmond Heights, Ohio. This is a Contract position with the potential for long-term employment, offering flexibility with a part-time schedule of 8-10 hours per week. The role will initially require onsite work, transitioning to a mostly remote arrangement after training.<br><br>Responsibilities:<br>• Perform data entry tasks with accuracy and efficiency to maintain financial records.<br>• Handle basic accounts receivable (AR) and accounts payable (AP) processes.<br>• Record journal entries and assist in maintaining the general ledger.<br>• Monitor and manage inventory control systems.<br>• Provide excellent customer service when addressing inquiries or assisting clients.<br>• Oversee office management tasks, ensuring smooth daily operations.<br>• Scan and organize invoices for proper documentation and record-keeping.<br>• Print checks and prepare them for distribution as needed.<br>• Use QuickBooks Online to manage and track financial transactions effectively.
