We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Coppell, Texas. In this Contract-to-Permanent position, you will play a key role in ensuring customer satisfaction by handling inquiries, processing orders, and collaborating with internal teams to resolve issues effectively. This is a great opportunity to showcase your communication skills and problem-solving abilities in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Accurately document customer interactions, communications, and actions to maintain detailed records.<br>• Process customer orders promptly and ensure their accuracy.<br>• Resolve inquiries related to order status, pricing, product availability, return requests, and backorders.<br>• Coordinate with internal teams, including the warehouse, to manage special orders, rush requests, and shipment discrepancies.<br>• Assist clients with inventory allocation and facilitate backorder releases.<br>• Achieve departmental and personal performance goals, including adherence to schedules, call quality, and attendance.<br>• Professionally escalate complex or urgent issues to the appropriate management level.<br>• Handle additional responsibilities as assigned to support overall operations.
We are looking for a dedicated Customer Service Representative to join our team in Grand Prairie, Texas. In this role, you will play a critical part in ensuring customer satisfaction by managing repair scheduling and maintaining effective communication throughout the process. This is a Contract to permanent employment opportunity, offering a chance to grow within a dynamic and customer-focused environment.<br><br>Responsibilities:<br>• Coordinate repair schedules and manage all aspects of preparation, including engineer reports, plumbing tests, permits, payments, and customer communication.<br>• Act as the liaison between customers and the operations team to ensure seamless scheduling and completion of foundation and plumbing repairs.<br>• Respond promptly to customer inquiries across multiple communication channels, addressing concerns related to scheduling and job updates.<br>• Conduct follow-ups with homeowners, builders, or responsible parties within one day of repair completion.<br>• Collaborate with the operations team to schedule additional work orders or corrections needed before closing jobs in the system.<br>• Maintain detailed documentation of issues and updates using internal logs and communication platforms.<br>• Verify the accuracy of closing paperwork, ensuring contracts, estimates, and invoices are properly executed.<br>• Submit requests to close out permits for completed repair jobs.<br>• Provide exceptional customer service to all clients, including past, current, and prospective customers.<br>• Assist in training new employees in scheduling processes and tools to ensure team efficiency.
<p>We are looking for a<strong><u> Customer Service Representative</u></strong> to join our team in <strong><u>Plano, Texas.</u></strong> In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving concerns, and maintaining exceptional communication standards. If you thrive in customer-focused environments and excel at multitasking, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Actively listen to customer inquiries and provide effective solutions while asking clarifying questions to address their concerns.</p><p>• Direct calls to the appropriate departments, ensuring smooth communication and resolution of issues.</p><p>• Collaborate with internal teams to resolve customer grievances and enhance the overall service experience.</p><p>• Ensure compliance with company standards, guidelines, and applicable regulations in all customer interactions.</p><p>• Communicate potential workflow or service disruptions to leadership to maintain operational efficiency.</p><p>• Continuously expand knowledge of company processes and transactions to improve service delivery.</p><p>• Assist other departments with customer-related tasks as needed to support organizational goals.</p><p>• Handle inbound and outbound calls with attention to detail, providing accurate information and assistance.</p><p>• Maintain detailed and accurate records of customer interactions and service outcomes.</p><p>• Remain calm and focused in high-pressure situations, concentrating on achieving positive resolutions.</p>
<p>Job Summary </p><p>The main responsibility of this position is to aid customers requesting foundation warranty inspections, reinstatement, transfers, evaluations, and schedule repair work while providing them with a positive, memorable experience. </p><p> Duties and responsibilities </p><p>• This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>• Answering all inbound calls for Perma Pier and BlackTie Plumbing</p><p>• This position is for all conflict resolution of warranty.</p><p>• This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>• Responsible to accurately complete and examine of paper and online forms that are required to schedule an Evaluator in CRM system.</p><p>• Review the customer’s location including but not limited to contracts, engineering reports, plumbing tests etc.</p><p>• Coordinate with Drafters on consolidating historical data and requesting clean maps.</p><p>• Complete all warranty transfers by reviewing all paperwork including plumbing test and contracts. These are to be completed within one business day.</p><p>• Customer Service score of 90% or higher after 90 days.</p><p>• Keep the percentage of missed inbound calls below 1%.</p><p>• Rescheduling appointments as necessary due to weather, illness, etc.</p><p>• Outbound calls will be made to customers to ascertain their perception of contact with our company, to rearrange appointments, and to confirm their appointments for the current and/or next day.</p><p>• Communicating with all segments to accurately complete scheduled projects and notify of any delays.</p><p>• Use TEAMS/Slack for all internal communications and answer all requests asap.</p><p>• Uphold company standards by communicating with builders, real estate companies and this is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “contact us/form fills” messages from our website.</p><p>• Ensure all sold repairs are scheduled and completed in their entirety: from preparation (engineer reports, plumbing tests, Texas 811, permits, payments, scheduling) within 24 hours of being sold and customer communication ending with follow up after repair completion.</p><p>• Hours are Monday-Friday 8:00 AM-5:00PM, Saturday 10:00 AM-2:00 PM or as needed.</p><p>• Overtime must be approved by a manager of construct capital.</p><p>• This description only includes the general content for this job and does not restrict the company from assigning or reassigning duties or responsibilities at any time.</p><p>WARRANTY COORDINATOR </p><p><br></p>
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
<p> Job Summary </p><p>The main responsibility of this position is to aid customers requesting foundation warranty inspections, reinstatement, transfers, evaluations, and schedule repair work while providing them with a positive, memorable experience. </p><p> Duties and responsibilities </p><p>• This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>• Answering all inbound calls for Perma Pier and BlackTie Plumbing</p><p>• This position is for all conflict resolution of warranty.</p><p>• This is routinely accomplished by answering inbound calls, however there are other means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to “warranty request” messages from our website/cognito forms.</p><p>• Responsible to accurately complete and examine of paper and online forms that are required to schedule an Evaluator in CRM system.</p><p>• Review the customer’s location including but not limited to contracts, engineering reports, plumbing tests etc.</p><p>• Coordinate with Drafters on consolidating historical data and requesting clean maps.</p><p>• </p><p><br></p>
We are looking for a detail-oriented Billing Clerk to join our team in Fort Worth, Texas. In this Contract to permanent position, you will play a vital role in ensuring accurate and timely billing processes while maintaining strong relationships with customers and internal teams. This role is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to providing exceptional service within the energy and natural resources industry.<br><br>Responsibilities:<br>• Establish and maintain positive relationships with customer accounts and sales representatives through clear and attentive communication.<br>• Deliver accurate and comprehensive information using approved tools and resources to support customer needs.<br>• Ensure timely and precise invoicing while meeting individual and team performance targets.<br>• Address customer concerns by providing effective solutions within designated timelines and following up to ensure resolution.<br>• Adhere to company standards, procedures, and policies to maintain consistency in communication.<br>• Proactively engage with customers to enhance their overall experience and exceed expectations.<br>• Collaborate with team members to streamline invoicing and associated processes for accuracy and efficiency.<br>• Verify and update job-related information in company systems to maintain data integrity and consistency.
<p>We are seeking a seasoned and detail-oriented Controller to oversee and direct accounting operations for our organization. The Controller is responsible for managing daily financial activities, ensuring the accuracy of financial records, and maintaining compliance with regulatory standards. This role provides leadership and strategic guidance to the accounting team while implementing efficient processes and internal controls.</p><p>This is a contract-to-hire opportunity.</p><p>Active CPA license is required.</p><p>100% ONSITE in Richardson, TX 75231</p><p><br></p><p><strong><u>Contract-to-Hire Controller with CPA:</u></strong></p><p>Responsibilities:</p><p>Supervise all daily accounting activities, including general ledger maintenance, accounts receivable, accounts payable, payroll coordination with Human Resources, and client accounting.</p><p>Lead the month-end close process and generate accurate financial reports for management review.</p><p>Oversee the chart of accounts, general ledger, subledgers, and accounting modules within the ERP system; update accounting policies as needed.</p><p>Drive monthly, quarterly, and annual close procedures, ensuring timely completion of financial statements.</p><p>Coordinate both internal and external audits and facilitate related activities.</p><p>Collaborate with the executive leadership team—including Chief Accounting Officer (CAO), Chief Financial Officer (CFO), and others—to provide financial insights and support decision-making.</p><p>Review and assess current accounting practices, systems, and reports; recommend and implement process improvements.</p><p>Design, execute, and monitor effective internal controls for financial operations.</p><p>Establish financial and accounting performance metrics and analyze results.</p><p>Recruit, train, and manage accounting staff, including conducting performance evaluations and professional development.</p><p>Contribute to financial planning and analysis, annual budgets, quarterly forecasting, and variance reporting.</p><p>Research and resolve accounting issues to ensure compliance with U.S. GAAP.</p><p>Prepare cost analyses, ad hoc financial studies, and other projects as directed.</p><p><br></p><p>Technical Tools:</p><p>Primary ERP: Acumatica</p><p>Advanced Excel capabilities required</p>
<p>We are looking for an experienced Accounting Manager/Supervisor to oversee daily accounting operations for a growing private equity and management company. This role offers a unique opportunity to contribute to multiple facets of the organization, supporting leadership and providing valuable insights for investors. The ideal candidate will bring strong business acumen, meticulous attention to detail, and the ability to enhance existing practices.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily accounting operations, ensuring accuracy and efficiency in processes.</p><p>• Prepare and oversee month-end close procedures, including journal entries and account reconciliations.</p><p>• Maintain the general ledger and ensure compliance with accounting standards.</p><p>• Assist with financial statement audits, providing detailed documentation and support.</p><p>• Collaborate with the Chief Financial Officer to provide financial insights and recommendations.</p><p>• Develop and refine accounting practices to improve workflows and reporting.</p><p>• Ensure timely and accurate preparation of financial reports for investors and leadership.</p><p>• Support investor relations by delivering precise and helpful financial data.</p><p>• Monitor financial activities to identify trends and opportunities for improvement.</p><p>• Uphold compliance with regulatory requirements and internal policies.</p>
<p>We are looking for a detail-oriented Tax Audit Analyst to join our team in Plano, Texas. In this role, you will contribute to the integrity of our tax processes by ensuring compliance with internal controls, maintaining clear communication, and managing audit activities effectively. This position provides an excellent opportunity to develop technical expertise in tax auditing while collaborating across various levels of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Uphold company policies and procedures by adhering to the established internal controls within the Tax Department.</p><p>• Foster clear and effective communication with employees, external providers, and government representatives at all levels.</p><p>• Prepare and distribute audit-related reports and data in a timely manner to support efficient processing.</p><p>• Maintain and update the audit log to track progress and ensure accurate documentation of ongoing and completed audits.</p><p>• Cross-train for other Tax Analyst roles to serve as a backup resource when needed.</p><p>• Conduct research on tax-related inquiries to enhance technical knowledge and remain informed of industry best practices.</p><p>• Follow company document management and retention policies to ensure compliance.</p><p>• Participate in development activities, such as workshops, reviewing publications, and networking within relevant organizations.</p><p>• Work extended hours as required to meet deadlines during peak periods.</p><p><br></p><p><br></p><p>If interested, please send your resume to [email protected]</p>
