We are looking for a dedicated Customer Service Representative to join our team in Fort Worth, Texas. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by providing exceptional support and handling inquiries with professionalism. If you thrive in a fast-paced environment and have a knack for data entry and customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, or chat, ensuring all issues are addressed effectively.<br>• Maintain accurate records of customer interactions and transactions using data entry systems.<br>• Resolve customer complaints by identifying problems and offering appropriate solutions.<br>• Collaborate with team members to improve customer service processes and ensure a seamless workflow.<br>• Provide detailed information about products or services to assist customers in making informed decisions.<br>• Follow company guidelines and procedures to deliver consistent and high-quality service.<br>• Monitor and report recurring customer issues to supervisors for further analysis.<br>• Adapt to evolving customer needs and handle multiple tasks efficiently.<br>• Assist with administrative duties related to customer service operations as needed.<br>• Participate in training sessions to stay updated on company policies and product knowledge.
<p>We are looking for a dedicated <strong><u>Customer Service Representative (bilingual in Spanish preferred) to join our team in Plano, Texas</u></strong>. This position requires exceptional communication skills and the ability to manage customer interactions effectively in a fast-paced environment. If you are detail-oriented and thrive on delivering outstanding service, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Engage with customers using active listening techniques to understand their needs and address inquiries or concerns promptly.</p><p>• Redirect or escalate calls to the appropriate team members and collaborate with other departments to resolve customer service issues.</p><p>• Expand knowledge of company processes and transactions to enhance service delivery and provide support across different teams.</p><p>• Report any workflow disruptions or service challenges to Customer Care leadership to maintain high service standards.</p><p>• Ensure compliance with company policies, training guidelines, supervisory instructions, and applicable regulations.</p><p>• Maintain professionalism and composure while handling challenging situations or ambiguous scenarios.</p><p>• Assist with data entry and document preparation to support customer service operations.</p><p>• Provide clear and concise written communications to customers and internal stakeholders.</p><p>• Strive to deliver solutions that benefit both customers and the organization.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Cleburne, Texas. In this Contract to permanent position, you will play a key role in supporting inbound customer inquiries and assisting the sales team with administrative tasks to successfully manage the entire life-cycle of order fulfillment. This role requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage and process customer orders, ensuring accuracy and timely handling.</p><p>• Address customer inquiries and complaints, coordinating with internal teams for resolution.</p><p>• Maintain organized and up-to-date customer files for efficient record-keeping.</p><p>• Process purchase orders and oversee the timely procurement of materials and supplies.</p><p>• Assist in creating new item specifications based on provided files and guidelines.</p><p>• Collaborate with accounting to process customer credits and ensure proper documentation.</p><p>• Track inventory levels in the warehouse, analyze usage trends, and ensure stock availability within agreed limits.</p><p>• Support sales representatives by generating additional sales opportunities and providing administrative assistance.</p><p>• Record and distribute changes to customer orders, ensuring effective communication.</p><p>• Adhere to company policies and procedures while performing assigned duties.</p>
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
<p>We are looking for a skilled and detail-oriented <strong><u>Customer Service Specialist to join our team on a contract-to-hire basis in Dallas, Texas</u></strong>. In this role, you will handle customer inquiries and purchase orders with precision while fostering strong relationships through exceptional service. This position offers an opportunity to work in a dynamic environment within the electrical test and measuring instruments industry.</p><p><br></p><p>Responsibilities:</p><p>• Process customer purchase orders accurately and ensure timely entry into the company’s system.</p><p>• Coordinate with various internal teams, including sales, procurement, and logistics, to guarantee order fulfillment and prompt delivery.</p><p>• Address and resolve customer concerns related to order discrepancies, returns, and shipping delays with professionalism.</p><p>• Maintain up-to-date records of customer interactions, transactions, and order details in company databases.</p><p>• Acquire and apply technical knowledge of electrical test and measuring instruments to assist customers effectively.</p><p>• Recommend process improvements to streamline order management and enhance customer satisfaction.</p><p>• Handle email correspondence and multi-browser systems to manage customer accounts and inquiries efficiently.</p><p>• Support connectivity-related issues and troubleshoot customer concerns regarding technical products.</p><p>• Utilize tools such as QuickBooks and Microsoft 365 to manage and report customer data accurately.</p><p>• Deliver exceptional customer service in a fast-paced environment while adhering to company standards.</p>
We are looking for a Field Agent Success Specialist to join our team in Dallas, Texas. In this role, you will be responsible for enhancing the support experience for agents by addressing inquiries, offering solutions, and educating them on product features and benefits. This position is ideal for someone who is a strong communicator, self-driven, and passionate about problem-solving and continuous learning. This is a long-term contract opportunity.<br><br>Responsibilities:<br>• Serve as the primary point of contact for agents, addressing their inquiries and providing tailored solutions.<br>• Collaborate with the Product and Development teams to deliver valuable customer feedback and insights.<br>• Analyze incoming data, including reports and broker information, to identify trends and actionable insights.<br>• Participate in product development discussions to ensure user needs are reflected in the roadmap and initiatives.<br>• Investigate and troubleshoot product issues by testing scenarios and simulating user experiences.<br>• Educate agents on new features and functionalities to maximize their understanding and utilization of the platform.<br>• Maintain and update internal databases by recording critical information and status updates.<br>• Share user feedback and effective solutions with team members to foster continuous improvement.<br>• Promote a culture of exceptional agent experiences within the Integrity Platform Support team.
<p>We are seeking an organized and personable <strong>Front Desk Coordinator</strong> to be the first point of contact for our <strong><u>bustling downtown Dallas office.</u></strong> The ideal candidate will bring professionalism, outstanding communication skills, and a proactive attitude to this dynamic role. As the face of the office, you will provide exceptional customer service while ensuring smooth operations at the front desk.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and welcome all visitors and ensure they are directed to the appropriate person or department in a friendly and professional manner.</li><li>Answer, screen, and direct incoming phone calls efficiently.</li><li>Manage incoming and outgoing mail, packages, and deliveries.</li><li>Maintain the organization and appearance of the reception area, including arranging for maintenance and ensuring a positive first impression for guests.</li><li>Schedule and manage conference rooms, as well as coordinate meeting arrangements when necessary.</li><li>Assist with administrative tasks such as data entry, document preparation, filing, and correspondence.</li><li>Monitor office supply inventory and coordinate reorders to ensure availability.</li><li>Provide support to staff and various departments with special projects as assigned.</li><li>Ensure confidentiality of sensitive client and company information.</li></ul>
<p>Robert Half is trying to fill an Accounts Payable (A/P) Clerk position with an organization that offers a stimulating work environment among a team of experienced, motivated professionals. In this position, you will be required to manage all general administrative needs of the AP/Finance Department. You will work closely and report to the Accounting Manager. The main responsibilities will include matching and batching code, resolving A/P issues, processing expense reports, updating and reconciling sub-ledger to G/L and processing checks are primary areas of focus. If you're looking for an opportunity that offers job growth, contact us today to learn more about this fast-growing team. Located in Dallas, Texas, the Accounts Payable Clerk will be a short-term contract / temporary opening.</p><p> </p><p>Your responsibilities</p><p> </p><p>- Handle the customer service needs of internal business partners</p><p> </p><p>- Ensure invoices, checks, and other documents are properly sorted, logged, scanned, and filed</p><p> </p><p>- Accurately execute daily processes and controls in a timely manner while ensuring company policies are followed</p><p> </p><p>- Carry out a full-cycle A/P</p><p> </p><p>- Open, sort, and distribute daily department mail</p><p> </p><p>- Perform special projects as assigned</p><p> </p><p>- Verify, log and mail checks, including expediting special handling</p><p> </p><p>- Support the AP/Finance Department by completing administrative tasks</p><p> </p><p>- Provide support during internal and external audits</p>
We are looking for a dedicated Collections Specialist to join our team in Westlake, Texas. In this Contract-to-permanent role, you will play a key part in managing business-to-business accounts, ensuring timely payments, and resolving any billing discrepancies. This is an excellent opportunity to contribute to a dynamic organization while developing your skills in collections and account management.<br><br>Responsibilities:<br>• Analyze customer account statements to identify and address billing discrepancies.<br>• Develop strategies to resolve account issues and payment delays effectively.<br>• Communicate with customers to investigate non-payment reasons and facilitate resolutions.<br>• Handle billing concerns professionally while guiding customers toward adherence to payment terms.<br>• Manage a portfolio of 200–250 business-to-business accounts, ensuring consistent follow-ups.<br>• Monitor account progress and document actions taken to resolve payment issues.<br>• Work to bring delinquent accounts back into compliance with payment schedules.<br>• Organize and manipulate data in Microsoft Excel using formatting and basic formulas.<br>• Update and maintain accurate account information in the company’s NetSuite system.
We are looking for a dedicated and detail-oriented Compliance Officer to join our team on a contract basis in Dallas, Texas. This role is pivotal in ensuring adherence to regulatory guidelines and company policies while managing the firm’s compliance program effectively. The ideal candidate will possess expertise in compliance operations and regulatory management, contributing to the continuous improvement of our existing frameworks.<br><br>Responsibilities:<br>• Monitor company adherence to policies and regulatory guidelines, ensuring compliance with state regulations and other applicable standards.<br>• Oversee and manage the firm’s compliance programs, including reporting requirements and regulatory frameworks.<br>• Conduct assessments and testing of firm activities to identify areas requiring compliance improvements.<br>• Handle regulatory management tasks, including identifying new requirements, addressing inquiries, and preparing for regulatory examinations.<br>• Collaborate on the creation and implementation of efficient workflows for compliance processes, such as marketing material reviews.<br>• Develop initiatives aimed at enhancing compliance awareness across the organization.<br>• Support stakeholders by drafting, reviewing, and revising broker-dealer compliance policies and procedures.<br>• Provide expertise in broker-dealer compliance, leveraging industry knowledge to maintain standards and address challenges.
<p>We are looking for a detail-oriented <strong><u>HR Admin/Assistant</u></strong> to join a team on a <strong><u>contract basis</u></strong> in the financial services industry in <strong><u>Dallas, Texas.</u></strong> In this role, you will play a key part in maintaining efficient office operations and supporting HR initiatives. The ideal candidate is organized, adaptable, and capable of handling administrative tasks with precision and discretion.</p><p><br></p><p>Responsibilities:</p><p>• Manage the inventory of office supplies, including ordering and organizing snacks, beverages, and other consumables.</p><p>• Coordinate food orders for meetings and events, ensuring timely delivery and cost-effectiveness.</p><p>• Place orders and monitor shipments for office and HR supplies, ensuring accurate tracking and receipt.</p><p>• Digitize employee records by scanning, organizing, and uploading documents into the system while maintaining confidentiality.</p><p>• Assist with general administrative tasks such as filing, document management, and preparing simple reports.</p><p>• Provide on-demand administrative support to HR and management teams as required.</p><p>• Ensure all administrative activities comply with company policies and procedures.</p><p>• Maintain the accuracy and security of sensitive employee information while supporting HR initiatives.</p><p>• Use organizational skills to prioritize tasks and adapt to changing office needs effectively.</p>
<p>Our client, a leader in providing document management and process automation solutions, is seeking a dynamic <strong>Inside Sales/Appointment Setter</strong> to join their team on a <strong><u>contract-to-hire basis in Plano, TX.</u></strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>As an Inside Sales/Appointment Setter, you will play a crucial role in generating new business opportunities and building relationships with prospective clients. You will work closely with the sales and marketing teams, reaching out to potential leads, scheduling appointments, and contributing to the success of the organization's growth objectives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Lead Generation & Prospecting:</strong></p><ul><li>Identify, research, and target potential clients in industries that would benefit from document management and process automation solutions.</li><li>Effortlessly collaborate with the sales team to align strategies for prospect outreach based on target markets.</li></ul><p><strong>Outbound Calls & Engagement:</strong></p><ul><li>Proactively conduct outbound calls to introduce potential clients to the company's innovative solutions.</li><li>Follow up on inbound leads generated by marketing campaigns to build meaningful connections and convert interest into appointments.</li></ul><p><strong>Appointment Setting:</strong></p><ul><li>Schedule meetings or demonstrations for senior sales representatives to present tailored solutions to prospective clients.</li><li>Ensure all appointments are appropriately logged in the CRM system and confirmed with clients.</li></ul><p><strong>Pipeline Management:</strong></p><ul><li>Document all client interactions and maintain up-to-date information on leads in the company CRM system.</li><li>Monitor and nurture leads throughout the sales cycle to ensure follow-through and conversion.</li></ul><p><strong>Knowledge & Training:</strong></p><ul><li>Develop a strong understanding of document management tools and process automation technologies to effectively communicate their value to prospects.</li><li>Continuously stay up to date with industry trends and the competitive landscape.</li></ul>
<p>· Handle inbound and outbound collections calls</p><p>· Lead all billing and reporting activities according to deadlines </p><p>· Handle all vendor inquiries </p><p>· Maintain and update customer files to ensure data integrity</p><p>· Call on all past due amounts and record all results in the system</p><p>· Record all customer payments to the correct reports</p>
<p>We are looking for a detail-oriented Tax Audit Analyst to join our team in Plano, Texas. In this role, you will contribute to the integrity of our tax processes by ensuring compliance with internal controls, maintaining clear communication, and managing audit activities effectively. This position provides an excellent opportunity to develop technical expertise in tax auditing while collaborating across various levels of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Uphold company policies and procedures by adhering to the established internal controls within the Tax Department.</p><p>• Foster clear and effective communication with employees, external providers, and government representatives at all levels.</p><p>• Prepare and distribute audit-related reports and data in a timely manner to support efficient processing.</p><p>• Maintain and update the audit log to track progress and ensure accurate documentation of ongoing and completed audits.</p><p>• Cross-train for other Tax Analyst roles to serve as a backup resource when needed.</p><p>• Conduct research on tax-related inquiries to enhance technical knowledge and remain informed of industry best practices.</p><p>• Follow company document management and retention policies to ensure compliance.</p><p>• Participate in development activities, such as workshops, reviewing publications, and networking within relevant organizations.</p><p>• Work extended hours as required to meet deadlines during peak periods.</p><p><br></p><p><br></p><p>If interested, please send your resume to [email protected]</p>
We are looking for an organized and detail-oriented Treasury Analyst to join our team in Dallas, Texas. In this role, you will collaborate closely with the Accounts Payable department to ensure timely and accurate financial transactions. The ideal candidate is motivated, detail-oriented, possesses strong analytical skills, and is committed to maintaining financial accuracy.<br><br>Responsibilities:<br>• Prepare and process cash transfer requests between various banks and accounts, ensuring accuracy and compliance.<br>• Initiate and oversee wire transfers, account transfers, and other cash movement tasks using online banking platforms.<br>• Monitor fund investments and reconcile bank account balances to maintain accurate financial records.<br>• Generate and upload positive pay data files to banks and resolve any exceptions promptly.<br>• Analyze daily and historical cash positions to verify financial activities against accounting records.<br>• Import accounts payable data into check printing software and oversee daily check processing.<br>• Support treasury operations by opening and closing bank accounts, completing necessary forms, obtaining signatures, and coordinating with bank representatives.<br>• Update and maintain treasury reports, including daily cash activity documentation.<br>• Process monthly checks for distribution to royalty owners, ensuring timely and accurate delivery.<br>• Conduct special projects aimed at evaluating and enhancing treasury processes.
