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29 results for Help Desk Tier 2 in City of Orange, NJ

Director of Data & Technology
  • Kearny, NJ
  • onsite
  • Permanent
  • 110000.00 - 130000.00 USD / Yearly
  • <p>We are seeking a strategic and results-driven <strong>Director of Data and Technology</strong> to lead the organization’s data infrastructure, technology integration, and business intelligence initiatives. In this pivotal role, you will oversee vendor relationships, ensure smooth systems integration, and champion data quality and accessibility to drive operational growth and scalability, including processes involved in mergers and acquisitions (M& A).</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Technology & Vendor Management</strong></p><ul><li>Manage a portfolio of SaaS technology solutions; collaborate with team leaders to assess new vendors, evaluate costs, negotiate contracts, and support implementation and integration efforts.</li><li>Oversee and monitor IT expenditures across all software and technology platforms to optimize cost efficiency.</li></ul><p><strong>Data & Business Intelligence</strong></p><ul><li>Develop and sustain business intelligence dashboards tailored to organizational goals, prioritizing data integrity and actionable insights.</li><li>Serve as a subject matter expert in reporting and analysis to support teams with KPI tracking, ensuring reporting accuracy, and identifying automation opportunities to boost efficiency.</li></ul><p><strong>Systems Integration & M& A Support</strong></p><ul><li>Lead enterprise-wide systems integration initiatives for seamless operations across the organization.</li><li>In M& A scenarios:</li><li>▸ <strong></strong>Conduct comprehensive evaluations of acquisition targets' data and systems to assess integrity and compatibility.</li><li>▸ Reconcile and align disparate data structures to ensure consistency and usability.</li><li>▸ Provide leadership with expert guidance on technology changes needed to enable strategic data visibility and performance monitoring.</li></ul><p><strong>Innovation & Strategy</strong></p><ul><li>Stay informed about technology trends and innovations, particularly in the Applied Behavioral Analysis (ABA) sector.</li><li>Identify, evaluate, and recommend emerging tools and practices to enhance organizational efficiency, elevate service quality, or streamline operations.</li></ul><p><strong>Role Scope:</strong></p><ul><li>This is a strategy-focused role designed to lead through growth phases, though it does not involve managing large teams directly at this time.</li></ul><p><br></p>
  • 2025-09-16T15:54:03Z
Technical Support Manager
  • Cranbury, NJ
  • onsite
  • Permanent
  • 85000.00 - 95000.00 USD / Yearly
  • <p>We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.</p><p>• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.</p><p>• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.</p><p>• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.</p><p>• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.</p><p>• Collaborate with global teams to provide after-hours support for critical customer needs when required.</p><p>• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.</p><p>• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.</p><p>• Deliver technical expertise to support ongoing projects and initiatives as needed.</p>
  • 2025-09-08T19:48:52Z
VP, IT Operations
  • Montclair, NJ
  • remote
  • Permanent
  • 120000.00 - 140000.00 USD / Yearly
  • <p>We are looking for a visionary VP of IT Operations to oversee and enhance our organization's core technology systems, including Salesforce, SharePoint, and related data platforms. This leadership role involves driving the strategic technology roadmap, managing system integrations, and ensuring data governance while supporting cross-departmental collaboration. The ideal candidate will thrive in a fast-paced, mission-driven environment, demonstrating the ability to lead technical initiatives and deliver scalable, impactful solutions.</p><p><br></p><p>Responsibilities:</p><p>• Lead the management and optimization of key organizational systems, including Salesforce, SharePoint, and data reporting platforms.</p><p>• Develop and execute a comprehensive technology roadmap, aligning system capabilities with strategic business priorities.</p><p>• Administer and configure Salesforce, ensuring seamless integration with third-party tools and internal systems.</p><p>• Create and maintain data governance structures to ensure data quality, consistency, and security across platforms.</p><p>• Build and manage cross-platform reporting and analytics to provide actionable business insights.</p><p>• Oversee SharePoint administration, supporting its use as an effective collaboration and document management tool.</p><p>• Guide and collaborate with external vendors to deliver secure and scalable system enhancements.</p><p>• Provide training and support to users to maximize system adoption and efficiency.</p><p>• Stay informed on the latest Salesforce features and apply relevant updates to improve system functionality.</p><p>• Supervise and develop IT team members, ensuring effective prioritization and coordination of IT initiatives.</p>
  • 2025-09-05T16:33:46Z
Tax Accountant
  • Essex County, NJ
  • onsite
  • Permanent
  • 80000.00 - 90000.00 USD / Yearly
  • <p>Our client is a dynamic, fast-growing company expanding our global footprint—and are building a world-class finance team to match. Client is seeking a sharp, motivated <strong>Tax Accountant</strong> to lead and manage our international tax compliance and provision processes. This is a newly created role with high visibility and impact, ideal for someone looking to grow with us and shape the future of our tax function.</p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee and manage global tax filings, ensuring accuracy and timeliness across jurisdictions.</li><li>Prepare and review annual and quarterly tax provisions in accordance with ASC 740.</li><li>Reconcile tax accounts and ensure compliance with Sarbanes-Oxley (SOX) controls.</li><li>Provide detailed tax schedules and support financial reporting requirements.</li><li>Assist with domestic and international tax audits, including responding to inquiries and compiling documentation.</li><li>Address tax-related questions from internal stakeholders and conduct research on complex tax issues.</li><li>Identify and implement process enhancements to streamline tax operations and improve accuracy.</li></ul><p><br></p>
  • 2025-09-12T20:34:26Z
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