We are looking for an experienced Accounts Payable Specialist to join our team in Blue Ash, Ohio. This Contract-to-Permanent position offers an exciting opportunity to contribute to the financial integrity of a leading organization in the manufacturing industry. The ideal candidate will have a strong background in accounts payable processes and be adept at managing vendor relationships and ensuring timely payments.<br><br>Responsibilities:<br>• Validate and review vendor invoices according to established protocols.<br>• Process both purchase order-based and non-purchase order-based invoices, ensuring compliance with three-way match principles.<br>• Review, code, and manage invoices within the approval workflow system to ensure accurate financial system entries.<br>• Collaborate with business partners to address discrepancies in receipts, pricing, or other invoice-related issues.<br>• Respond to and resolve routine inquiries regarding account status, providing clear communication on discrepancy resolutions.<br>• Analyze vendor accounts to ensure timely payments and maintain positive supplier relationships.<br>• Support weekly vendor payment cycles and monthly commission payments for external representative agencies.<br>• Prepare account analyses and assist in monthly closing activities and status reporting.<br>• Contribute to the enhancement of accounts payable processes through participation in department-initiated projects.<br>• Perform additional tasks to support the accounting department as needed.
<p>We are looking for a skilled Medical Billing Specialist to join our team on a contract basis in Cincinnati, Ohio. This position plays a vital role in ensuring accurate and timely processing of medical claims for adult care and therapy services. The ideal candidate will bring expertise in billing systems, government healthcare payers, and commercial insurance claims.</p><p><br></p><p>Responsibilities:</p><p>• Process and submit medical claims accurately and efficiently.</p><p>• Investigate and resolve claim denials, ensuring timely follow-up and appeals.</p><p>• Manage invoicing operations for both government payers and commercial insurers.</p><p>• Monitor reimbursement processes and address discrepancies to ensure proper payments.</p><p>• Handle Medicaid and Medicare billing with precision and compliance.</p><p>• Collaborate with team members to optimize billing workflows and minimize errors.</p><p>• Track claim statuses and maintain detailed records of billing activities.</p><p>• Ensure adherence to healthcare billing regulations and policies.</p><p>• Provide support in resolving complex billing issues that may arise.</p><p>• Communicate effectively with payers to clarify billing concerns or discrepancies.</p>
We are looking for a Data Visualization Specialist to join our team in Cincinnati, Ohio. In this role, you will leverage your expertise in business systems analysis to transform complex data into actionable insights through effective visualization techniques. The ideal candidate will have a passion for understanding business processes and applying technical skills to create impactful data solutions.<br><br>Responsibilities:<br>• Collaborate with stakeholders to analyze business processes and identify data visualization needs.<br>• Design and develop interactive dashboards and reports using tools such as Power BI, Tableau, and Qlik.<br>• Apply best practices in data visualization to ensure clear and accurate representation of data.<br>• Utilize data modeling techniques to enhance reporting capabilities and support business decision-making.<br>• Perform data analysis to identify opportunities for enrichment and aggregation, utilizing tools like Excel.<br>• Work with on-premises or cloud-based data platforms to ensure seamless integration and accessibility of data.<br>• Provide technical expertise and guidance on visualization tools and techniques to team members and clients.<br>• Stay updated on industry trends and advancements in data visualization technologies.
<p>We are looking for an experienced Medical Collections Specialist to join our team in Blue Ash, Ohio. In this role, you will focus on managing outstanding balances for occupational health services and ensuring timely follow-up with clients. This is a long-term contract position offering an excellent opportunity to contribute to the healthcare sector while utilizing your collections expertise.</p><p><br></p><p>Responsibilities:</p><ul><li>Utilize Systoc (web-based EMR) to review accounts and follow up with employer clients regarding outstanding Occupational Health balances.</li><li>Communicate with employer groups to resolve billing issues related to services such as physicals, screenings, and occupational health visits.</li><li>Manage and prioritize significant outstanding accounts receivable, including high-volume balances totaling millions in uncollected revenue.</li><li>Investigate aging balances, identify root causes of non-payment, and implement appropriate collection strategies.</li><li>Escalate delinquent or complex accounts to specialized collections team when necessary for further action.</li><li>Document all collection activity and account updates accurately within the EMR and billing systems.</li><li>Collaborate with internal departments to ensure timely and accurate billing, payment posting, and account resolution.</li><li>Utilize experience with EMR systems (including but not limited to Systoc) to efficiently track and manage accounts; specific EMR experience not required, but general EMR familiarity preferred.</li></ul>
<p>We are looking for an experienced Procurement Specialist to join our team on a long-term contract basis in Lehi Utah.</p><p>In this role, you will play a vital part in managing purchasing operations, sourcing vendors, and ensuring the efficient supply of goods and services to meet organizational needs.</p><p> This position offers an excellent opportunity to apply your expertise in procurement and contribute to the success of diverse projects.</p><p><br></p><p>Responsibilities:</p><p>• Identify and assess procurement needs, researching and evaluating potential vendors and suppliers.</p><p>• Facilitate communication with vendors to discuss pricing, quality standards, and delivery timelines.</p><p>• Negotiate contracts and agreements that align with organizational goals and ensure cost-effective purchasing.</p><p>• Conduct comparisons of products and services, analyzing cost-benefit data to support decision-making processes.</p><p>• Monitor inventory levels to anticipate demand and prevent supply shortages.</p><p>• Prepare detailed reports and present findings to leadership for informed decision-making.</p><p>• Maintain accurate documentation of procurement processes and vendor agreements.</p><p>• Stay updated on market trends and supplier developments to enhance procurement strategies.</p><p>• Collaborate with cross-functional teams to ensure procurement aligns with project objectives.</p><p>• Support the adoption and use of procurement systems and tools to streamline operations.</p>
We are looking for a dedicated Medical Biller/Collections Specialist to join our team on a long-term contract basis in Blue Ash, Ohio. In this role, you will be responsible for ensuring the accuracy of provider charges, overseeing billing processes, and supporting collections efforts in the healthcare industry. This is an excellent opportunity for professionals with experience in medical billing and collections to contribute to a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Verify and input provider charges accurately into billing systems to ensure proper invoicing.<br>• Manage medical billing processes, including claim submissions and payment tracking.<br>• Address denied claims by identifying issues and initiating appeals to secure reimbursement.<br>• Monitor collections efforts and follow up on outstanding accounts to ensure timely payments.<br>• Collaborate with healthcare providers to resolve billing discrepancies and maintain accurate records.<br>• Utilize medical billing software effectively to streamline operations and improve efficiency.<br>• Ensure compliance with relevant healthcare regulations and billing practices.<br>• Prepare and analyze reports related to billing and collections to identify trends and areas for improvement.<br>• Communicate with patients and insurance representatives to clarify billing inquiries.<br>• Maintain up-to-date knowledge of hospital and physician billing practices.
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Cincinnati, Ohio. In this role, you will focus on managing and resolving outstanding balances for both commercial and consumer accounts. Your ability to communicate effectively and maintain accurate records will be essential to ensuring a seamless collections process.<br><br>Responsibilities:<br>• Contact customers to address overdue accounts and discuss payment options.<br>• Document all interactions and updates related to collection efforts in a clear and organized manner.<br>• Manage the collection process for both commercial and consumer accounts, ensuring timely resolution.<br>• Evaluate account histories to identify discrepancies and propose solutions.<br>• Collaborate with internal teams to ensure account information is accurate and up-to-date.<br>• Follow established credit and collections policies while adhering to relevant regulations.<br>• Provide detailed reports on collection activities and account statuses to management.<br>• Address customer inquiries regarding billing and payment issues with attention to detail.<br>• Monitor accounts for compliance with payment terms and take appropriate action when necessary.
We are looking for a skilled Collections Specialist to join our team on a contract basis in Blue Ash, Ohio. In this role, you will handle incoming payments, reconcile accounts, and recover outstanding balances while maintaining positive relationships with customers. This position requires strong attention to detail and expertise in collection processes.<br><br>Responsibilities:<br>• Process and post incoming payments accurately and efficiently.<br>• Reconcile customer accounts to ensure all records are up-to-date and precise.<br>• Contact customers to collect overdue balances while maintaining a detail-oriented and courteous approach.<br>• Investigate and resolve discrepancies in billing and payments.<br>• Collaborate with internal teams to address and resolve collection issues.<br>• Generate reports detailing collection activities and account statuses.<br>• Ensure compliance with company policies and procedures in all collection efforts.<br>• Communicate effectively with customers to negotiate payment plans when necessary.<br>• Maintain accurate documentation of all collection interactions and transactions.<br>• Provide recommendations for improving collection strategies and processes.
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Blue Ash, Ohio. In this role, you will play a key part in managing customer payments, resolving disputes, and ensuring the accuracy of financial records. The ideal candidate will have strong organizational skills and a commitment to maintaining positive relationships with customers.<br><br>Responsibilities:<br>• Process and record customer payments across various types, accurately entering cash receipts into the accounting system.<br>• Monitor outstanding invoices and initiate timely collection calls for equipment, parts, rental, and service payments.<br>• Investigate and resolve customer disputes regarding payments, issuing refunds or adjustments as needed.<br>• Identify unapplied credits promptly and reconcile them against outstanding balances where appropriate.<br>• Communicate potential credit risks or bad debt concerns to management immediately upon discovery.<br>• Document the financial status of customers and track the progress of collection efforts.<br>• Maintain and organize correspondence and records related to accounts receivable.<br>• Collaborate with internal teams to manage payment terms and expedite collections on individual accounts.<br>• Set up new customer accounts, including tax status and shipping details, and complete required registration processes.<br>• Coordinate with Sales and Service teams to ensure invoices are generated accurately and on time.
<p>We are looking for an experienced E-Commerce Manager to lead digital initiatives for a CPG client in Cincinnati, OH. This position is 3x a week onsite. </p><p><br></p><p>This role is integral in driving revenue growth through managing direct-to-consumer channels, marketplaces, and paid media strategies. You will collaborate with agencies and partners while leveraging insights to optimize performance and enhance customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute paid media strategies across platforms like Meta, Google, and Amazon Ads to achieve revenue and growth targets.</p><p>• Manage the Shopify storefront, including merchandising, pricing updates, theme optimization, and app installations.</p><p>• Coordinate promotional calendars and implement testing strategies to enhance customer retention and repeat purchasing.</p><p>• Oversee Amazon Marketplace operations, improving listings, storefront quality, and keyword strategies to boost visibility and sales.</p><p>• Consolidate weekly digital performance reports into dashboards for executive reviews and lead discussions with partners to ensure accountability.</p><p>• Partner with influencers and creators to generate content for digital campaigns and paid media.</p><p>• Drive experimentation across product detail pages, landing pages, and checkout processes to enhance conversion rates.</p><p>• Optimize automated marketing flows and segmentation strategies in collaboration with agencies.</p><p>• Validate campaign setups, tracking mechanisms, and attribution models to ensure accurate performance analysis.</p><p>• Monitor budgets, pacing, and campaign metrics, providing actionable recommendations to improve results.</p>
We are looking for an experienced Workday Payroll Manager to join our team in Cincinnati, Ohio. In this role, you will play a key part in optimizing payroll processes and ensuring compliance with industry standards. You will collaborate with clients across diverse industries, providing tailored solutions and fostering long-term, detail-oriented relationships.<br><br>Responsibilities:<br>• Design and implement scalable payroll operating models that align with organizational goals and compliance requirements.<br>• Collaborate with stakeholders to gather business needs and translate them into efficient payroll processes.<br>• Lead the development and deployment of Workday Payroll modules, including Compensation, Benefits, Time Tracking, and Absence.<br>• Create and maintain project documentation such as design decisions, configuration workbooks, and test results.<br>• Identify opportunities to enhance payroll processing accuracy, compliance, and efficiency through practical solutions.<br>• Stay updated on Workday releases and payroll technology trends to deliver proactive insights.<br>• Build and maintain strong client relationships, ensuring exceptional service delivery.<br>• Contribute to client proposals and strategies aimed at acquiring new business opportunities.<br>• Supervise and mentor team members, fostering a positive and collaborative work environment.<br>• Communicate complex HR and payroll challenges effectively to clients, including executive-level stakeholders.
<p>We are looking for an experienced Project Manager to oversee the successful execution of large-scale utility projects in Dayton, Ohio. This role involves managing project scope, schedules, budgets, and risks while ensuring compliance with contractual terms and conditions. The ideal candidate will coordinate across multiple teams and stakeholders to deliver high-quality results on time and within budget.</p><p><br></p><p>Responsibilities:</p><p>• Lead the execution of multi-year, multi-million-dollar transmission and distribution projects, ensuring they meet defined scope, schedule, and budget requirements.</p><p>• Develop and manage project schedules, budgets, and risk mitigation plans while adhering to established project management standards.</p><p>• Collaborate with internal and external stakeholders, including engineering, supply chain, regulatory, and operations teams, to ensure project milestones are achieved and conflicts are resolved.</p><p>• Work with engineering and procurement teams to define specifications and scopes of work for contracted activities, ensuring compliance with project requirements and minimizing change orders.</p><p>• Oversee the tracking and reporting of project costs, including incurred expenses and forecasts, and provide detailed breakdowns for monthly reviews and reporting.</p><p>• Assist in defining material requirements and partner with procurement teams to ensure timely acquisition of resources for project execution.</p><p>• Analyze labor, material, and equipment needs across projects to identify cost efficiencies and optimize resource allocation.</p><p>• Ensure all contracted work is completed according to specifications and negotiated agreements, maintaining high standards of quality.</p><p>• Coordinate risk management activities to identify and mitigate potential project challenges.</p><p>• Prepare and present regular project updates to stakeholders and management, ensuring transparency and alignment.</p>
<p>We are looking for an experienced Accounts Payable Manager to join our team in Northern Kentucky. This is a Contract position where you will oversee critical financial operations, ensuring accuracy and compliance in all aspects of accounts payable processes. The ideal candidate will have a strong background in invoice management, payment processing, and financial coding. Experience with SAP S/4Hana is preferred.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee the accounts payable processes, including invoice coding and payment approvals.</p><p>• Ensure timely and accurate completion of check runs and Automated Clearing House (ACH) payments.</p><p>• Monitor compliance with company policies and financial regulations in all payable transactions.</p><p>• Collaborate with internal teams to address discrepancies and improve efficiency in invoice management.</p><p>• Analyze and resolve issues related to vendor payments and account reconciliations.</p><p>• Develop and implement procedures to streamline accounts payable operations.</p><p>• Supervise and support staff handling accounts payable tasks to maintain productivity and accuracy.</p><p>• Prepare detailed financial reports and summaries related to accounts payable activities.</p><p>• Ensure proper documentation and record-keeping for all payment transactions.</p><p>• Provide training and guidance to team members on best practices and system use.</p>
<p>We are looking for an experienced Workday Payroll Manager to join our team in Cincinnati, Ohio. This role offers an exciting opportunity to lead payroll operations and drive system optimization for a diverse portfolio of clients across industries. The ideal candidate is passionate about payroll and workforce management, thrives in client-facing environments, and excels in team leadership and project management.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with stakeholders to assess current payroll operations and regulatory requirements, ensuring scalable and optimized processes.</p><p>• Design and implement payroll and HR transformation strategies, including process redesign and alignment with financial and time tracking systems.</p><p>• Configure Workday Payroll and related modules, such as Compensation, Benefits, and Time Tracking, based on business requirements.</p><p>• Develop comprehensive project documentation, including configuration workbooks, test results, and presentations.</p><p>• Evaluate and recommend practical solutions to improve payroll processing efficiency, compliance, and controls.</p><p>• Stay informed on Workday releases and payroll technology trends to provide proactive insights to clients.</p><p>• Build and maintain strong client relationships while supporting business development initiatives.</p><p>• Supervise and mentor team members, fostering a positive and collaborative work environment.</p><p>• Translate complex HR-related issues or risks into actionable solutions for client personnel, including executives.</p><p>• Lead efforts to prepare client proposals and strategies to secure new business opportunities.</p>
<p>We are looking for a dedicated Customer Service Coordinator to join our dynamic team in Cincinnati Ohio. In this role, you will manage customer interactions and service operations, ensuring timely and accurate responses to client needs. The ideal candidate will thrive in a fast-paced environment and excel at building strong relationships with clients while overseeing service processes from start to finish.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain strong client relationships by understanding their service history, preferences, and expectations.</p><p>• Conduct site visits to assess client needs, foster relationships, and ensure satisfaction with completed projects.</p><p>• Oversee the entire service call process, including intake, scheduling, dispatching crews, and ensuring timely completion.</p><p>• Monitor open service orders, track progress, and follow up to ensure accuracy and adherence to deadlines.</p><p>• Respond promptly to customer inquiries related to service needs, scheduling updates, and issue resolution.</p><p>• Keep detailed records of service calls, technician notes, materials used, and client updates.</p><p>• Review service reports and work orders for completeness and accuracy before submitting them for billing.</p><p>• Collaborate with office staff and accounting teams to ensure efficient and timely invoicing.</p><p>• Identify and resolve billing discrepancies by working closely with clients and internal teams.</p><p>• Support business growth by identifying opportunities to expand the company’s commercial service portfolio and assisting with proposals and agreements.</p>
<p>We are looking for a skilled and detail-oriented Tax Analyst/Manager/Director to join our team in Lawrenceburg, Indiana. In this role, you will oversee compliance with government regulations, ensure accurate tax reporting, and maintain inventory balance for case goods and bulk products. The position requires a proactive approach to audits, documentation, and collaboration with internal and external stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and submit monthly and quarterly reports, including processing operations, storage operations, and tequila reports, ensuring compliance with government regulations.</p><p>• Manage semi-monthly tax payments, verify tax rates, and adjust inventory balances for case goods and bulk products.</p><p>• Provide audit support by maintaining organized and accurate documentation for processing, bottling, and shipping records.</p><p>• Ensure export documentation is completed and submitted in compliance with regulations.</p><p>• Collaborate with IT to improve the accuracy and efficiency of reporting systems for government records.</p><p>• Maintain and update tax tables, generating tax codes for new products as required.</p><p>• Assist during on-site audits and respond to inquiries, ensuring all records are readily accessible.</p><p>• Review compliance across bottling, processing, and shipping operations, identifying and addressing any discrepancies.</p><p>• Build and maintain strong working relationships with colleagues, customers, and external partners to support compliance and operational goals.We are seeking a detail-oriented and experienced tax professional to join our team. In this role, you will be responsible for overseeing compliance with regulatory requirements, ensuring accurate tax reporting, and maintaining records related to financial and operational activities. The ideal candidate will demonstrate a proactive approach to audits and documentation, as well as strong collaboration skills with both internal and external stakeholders.</p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and submit periodic tax and regulatory reports, ensuring compliance with relevant government guidelines.</li><li>Manage tax payments, verify applicable rates, and maintain accurate inventory records.</li><li>Support audit processes by organizing and maintaining necessary documentation.</li><li>Ensure all export and regulatory documentation is completed and submitted on time.</li><li>Collaborate with technology teams to improve the accuracy and efficiency of reporting systems.</li><li>Maintain and update tax tables, including generating tax codes as required.</li><li>Provide assistance during audits and respond to related inquiries, ensuring timely access to records.</li><li>Review compliance across business operations, identify discrepancies, and take corrective actions.</li><li>Build collaborative relationships with colleagues, customers, and external partners to support business and compliance objectives.</li></ul><p><br></p><p>If you are committed to maintaining compliance and contributing to operational excellence, we encourage you to apply.</p><p>If you are interested in this opportunity or other Direct Hire opportunities through Robert Half please call Carolyn Barnett at 513.810.3821 </p>
We are looking for an experienced Accounting Specialist to join our team in Cincinnati, Ohio. This is a Contract to permanent position within the communications industry, offering an opportunity to contribute to critical financial operations. The ideal candidate will possess strong analytical skills and the ability to manage accounts with precision while maintaining excellent relationships with vendors and customers.<br><br>Responsibilities:<br>• Review and analyze vendor and customer contracts to identify billable events accurately.<br>• Audit and process supplier invoices while ensuring compliance with established guidelines.<br>• Cross-reference information across multiple systems to evaluate and determine billable events.<br>• Investigate and resolve recurring and unique payment discrepancies with discretion and independent judgment.<br>• Research customer accounts to address and resolve accounts receivable issues effectively.<br>• Manage billing disputes by documenting issues and communicating resolutions clearly.<br>• Prepare and issue high volumes of invoices in a timely manner.<br>• Develop and implement procedures to ensure compliance in accounts receivable processes.<br>• Record and reconcile payments, ensuring accuracy in financial transactions.<br>• Negotiate payment arrangements and resolve discrepancies to maintain smooth financial operations.
<p>We are looking for a dedicated Insurance Referral Coordinator to join our client's team. In this role, you will play a crucial part in managing prior authorizations for prescription medications and medical services, ensuring patients receive timely and appropriate care. This is a long-term contract position within the healthcare industry, offering an excellent opportunity to contribute to patient-centered care.</p><p><br></p><p>Responsibilities:</p><p>• Review and gather necessary documentation, including medical records and physician recommendations, to support prior authorization requests.</p><p>• Submit and track authorization requests with insurance providers, ensuring timely approvals for prescribed medications and medical services.</p><p>• Communicate effectively with patients, healthcare providers, and insurance representatives to address authorization-related issues and facilitate resolutions.</p><p>• Monitor and update the status of authorization requests, notifying healthcare teams about approvals, denials, or pending cases.</p><p>• Stay informed about insurance policies and regulations to enhance efficiency and compliance in the authorization process.</p><p>• Analyze trends in insurance denials and collaborate with teams to resolve escalations, appeals, or resubmissions.</p><p>• Maintain accurate and secure records of authorization activities in compliance with healthcare guidelines.</p><p>• Provide support in identifying process improvements to streamline prior authorization workflows.</p>
<p>We are looking for a skilled and proactive Customer Service Supervisor in West Chester, Ohio. In this dynamic role, you will oversee customer interactions, coordinate internal processes, and ensure seamless communication between departments and clients. This position requires a strong background in customer service and supervisory skills, paired with expertise in QuickBooks and account management. As a Contract to permanent opportunity, this role offers opportunities for career growth within the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer communication to ensure timely updates on shipment schedules and delays, maintaining accuracy in QuickBooks.</p><p>• Collaborate with the Office Manager to align inventory levels with scheduled shipments.</p><p>• Work closely with sales staff to address incoming orders, estimates, and special requests, while providing detailed insights from customer interactions.</p><p>• Offer complementary product suggestions based on customer needs and maintain knowledge of new offerings from company principals.</p><p>• Partner with the Warehouse Manager to oversee shipping processes, including accuracy in documentation and adherence to special instructions.</p><p>• Conduct weekly backorder audits to verify product availability, schedules, and data accuracy.</p><p>• Create and manage purchase orders for drop shipments, ensuring follow-through from initiation to delivery.</p><p>• Handle Return Goods Authorizations (RGAs) comprehensively, resolving customer concerns in a timely and satisfactory manner.</p><p>• Maintain understanding of sales territories and commission structures to ensure accurate coding and payments.</p><p>• Monitor and improve company processes related to data accuracy, including invoicing, assemblies, and bill of materials (BOMs).</p>
<p>We are looking for an experienced Core Engineering Lead specializing in Networks to join our team. This is a long-term contract position offering the opportunity to design, implement, and optimize cutting-edge network solutions for a world-class infrastructure. The ideal candidate will leverage their technical expertise, leadership capabilities, and problem-solving skills to drive innovation and maintain high-performance networks.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with infrastructure leadership, business units, and IT teams to design and implement reliable and scalable network solutions.</p><p>• Analyze organizational needs to develop, install, and troubleshoot technical systems and solutions.</p><p>• Create and maintain detailed documentation, including network models, diagrams, procedures, and technical specifications.</p><p>• Lead project teams, mentor engineers who are early in their careers, and ensure the successful delivery of network initiatives.</p><p>• Manage capital expenditure requests and oversee the procurement of network hardware and software.</p><p>• Participate in meetings with stakeholders to identify opportunities and propose technical solutions.</p><p>• Standardize and automate network configurations and deployments to enhance efficiency and reliability.</p><p>• Oversee the implementation of network security solutions, including firewalls, VPNs, and intrusion prevention systems.</p><p>• Troubleshoot software, hardware, and system performance issues while monitoring network operations.</p><p>• Provide expert guidance on network segmentation, encryption architectures, and prioritization of voice and video traffic.</p>
We are looking for an experienced Customer Service Representative to join our team in Sharonville, Ohio. In this contract position, you will play a vital role in delivering exceptional service to customers and ensuring seamless coordination with technicians and internal teams. This role requires strong organizational skills, effective communication, and a customer-focused mindset to support daily operations and maintain satisfaction.<br><br>Responsibilities:<br>• Respond to incoming calls from customers and technicians, providing assistance or escalating issues to dispatchers as needed.<br>• Accurately record call details and update systems in a timely manner.<br>• Coordinate service resources and collaborate with the operations team to ensure smooth workflows.<br>• Handle customer inquiries, dispatch technicians, and conduct follow-up actions to resolve issues efficiently.<br>• Partner with accounting teams to manage new customer setups and address purchase order inquiries.<br>• Adjust labor levels daily based on workload requirements with input from the Operations Manager.<br>• Monitor and track technician activity throughout the day to optimize productivity and cost-effectiveness.<br>• Maintain customer satisfaction by investigating concerns, routing them to the appropriate staff, and addressing special requests.<br>• Proactively reach out to customers to ensure quality service and share call data with leadership teams.<br>• Utilize service management software and relevant tools to execute daily tasks effectively.
