We are looking for a highly skilled Salesforce Business Analyst to join our team in Cincinnati, Ohio. In this long-term contract role, you will serve as the bridge between business stakeholders and technical teams, ensuring seamless communication and effective solutions. The ideal candidate will possess strong Salesforce expertise, exceptional communication skills, and the ability to deliver detail-oriented presentations to executive-level stakeholders.<br><br>Responsibilities:<br>• Collaborate with business users to gather, analyze, and document requirements for Salesforce implementations and enhancements.<br>• Act as the primary liaison between business teams and developers to ensure technical solutions align with business objectives.<br>• Create and maintain detailed technical documentation, including workflows, process maps, and user guides.<br>• Conduct gap analysis to identify areas for improvement within existing Salesforce systems and processes.<br>• Provide expertise in Salesforce Sales Cloud, Service Cloud, and other relevant platforms to optimize business operations.<br>• Support the integration of additional Salesforce features, such as Experience Cloud and Marketing Cloud, where applicable.<br>• Facilitate Agile Scrum ceremonies, including sprint planning and retrospective meetings, to ensure project milestones are met.<br>• Offer guidance and training to end-users, ensuring smooth adoption of Salesforce solutions.<br>• Deliver executive-facing presentations and updates, showcasing the value and impact of implemented solutions.
We are looking for a skilled Systems Business Analyst to join our team on a contract basis in Saint Bernard, Ohio. In this role, you will play a critical part in managing and optimizing business systems and processes, ensuring seamless integration and functionality across platforms. This position offers an opportunity to contribute to impactful projects and collaborate with various stakeholders to drive efficiency.<br><br>Responsibilities:<br>• Analyze existing business systems to identify opportunities for improvement and alignment with organizational goals.<br>• Collaborate with stakeholders to gather requirements and develop comprehensive business requirement documents.<br>• Lead the implementation of Sage 50 software, ensuring proper integration and functionality.<br>• Facilitate the mapping and validation of data to support accurate system performance.<br>• Work closely with external vendors and internal teams to ensure successful system implementation.<br>• Provide recommendations for system enhancements and scalability to support future growth.<br>• Monitor and troubleshoot system issues to maintain optimal performance.<br>• Document processes, workflows, and system changes for reference and training purposes.<br>• Support the organization in achieving streamlined reporting and billing processes.<br>• Communicate effectively with all project stakeholders to ensure alignment and progress.
<p>We are looking for a motivated Acumatica Implementation Consultant to join our team. This entry-level role offers an exciting opportunity to collaborate with Value-Added Resellers (VARs) while learning and growing in ERP and CRM systems. Ideal candidates will bring strong communication skills, a proactive attitude, and a desire to excel in customer-focused environments.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line support for Acumatica-related issues through the helpdesk, ensuring timely and effective solutions.</p><p>• Assist with system go-lives and oversee hypercare phases to ensure smooth transitions.</p><p>• Design dashboards, create generic inquiries, and perform basic system administration tasks.</p><p>• Support quality assurance processes and contribute to operational workflows.</p><p>• Manage support tickets by prioritizing issues, resolving problems, and delivering excellent customer service.</p><p>• Participate in training sessions to guide users during implementation phases.</p><p>• Handle straightforward implementation tasks and assist with system integrations.</p>
We are looking for a dedicated IT Site Discovery & Infrastructure Coordinator to join our team in Cincinnati, Ohio. In this long-term contract role, you will oversee the coordination and optimization of IT infrastructure, ensuring seamless operations across various technologies. This position offers the opportunity to leverage your expertise in managing hardware, networks, and systems to drive efficiency and reliability.<br><br>Responsibilities:<br>• Oversee and manage Active Directory environments to ensure secure and efficient access control.<br>• Implement and maintain backup technologies to safeguard critical data and ensure disaster recovery readiness.<br>• Configure and troubleshoot Cisco technologies, including network devices and infrastructure components.<br>• Monitor and maintain computer hardware systems to optimize performance and minimize downtime.<br>• Coordinate configuration management processes to ensure consistency and accuracy across IT systems.<br>• Conduct site discovery activities to assess and document existing IT infrastructure.<br>• Collaborate with cross-functional teams to identify and resolve technical challenges.<br>• Develop and enforce best practices for IT operations and infrastructure management.<br>• Provide technical support and guidance to team members and stakeholders.<br>• Maintain detailed documentation of systems, processes, and changes for future reference.
We are looking for an experienced ABBYY OCR Consultant to join our team on a long-term contract basis in Cincinnati, Ohio. In this role, you will play a critical part in optimizing system configurations and connections to ensure high-volume invoice processing and seamless interface integration. This opportunity is ideal for a technical expert with a strong background in ERP/CRM systems and OCR solutions.<br><br>Responsibilities:<br>• Configure and optimize ABBYY Vantage systems to enable efficient invoice scanning and processing.<br>• Develop and implement connections to integrate scanned invoices with global ERP systems.<br>• Collaborate with stakeholders to identify and address technical requirements for system improvement.<br>• Utilize scripting and API development to enhance system functionality.<br>• Create and maintain detailed business requirement documents for project clarity.<br>• Perform configuration management to ensure system stability and scalability.<br>• Troubleshoot and resolve technical issues related to OCR and ERP system integration.<br>• Assist in the development of Salesforce solutions to complement system capabilities.<br>• Provide expert guidance on OCR technologies and their application within the organization.<br>• Monitor system performance and recommend improvements to maximize efficiency.
