<p>We are looking for an experienced IT Operations Analyst to join our team in Naperville, Illinois. This is a long-term contract position offering the opportunity to work in a dynamic, hybrid environment. The ideal candidate will play a key role in ensuring efficient IT operations, delivering exceptional technical support, and contributing to impactful infrastructure projects.</p><p><br></p><p>Responsibilities:</p><p>• Manage and prioritize ticket queues in Jira and Freshservice to ensure timely resolution of support requests.</p><p>• Oversee onboarding and offboarding processes, including Azure Entra ID account setup, Microsoft 365 licensing, and device logistics.</p><p>• Maintain and update standard operating procedures (SOPs) and knowledge base documentation to support team efficiency.</p><p>• Lead incident and change management activities, including facilitating Change Advisory Board reviews and tracking metrics such as change success rates.</p><p>• Execute infrastructure and operations projects, such as system rollouts and migrations, ensuring alignment with business objectives.</p><p>• Provide advanced technical support and escalation services for Microsoft 365, Azure Entra ID, Citrix, and endpoint devices.</p><p>• Administer and optimize Microsoft 365 tools, including Exchange, Teams, SharePoint, and OneDrive.</p><p>• Create dashboards and reports to monitor service metrics and support audit readiness.</p><p>• Drive service improvements through automation and ensure compliance with governance policies.</p><p>• Collaborate with project teams to deliver solutions aligned with organizational best practices and timelines.</p>
We are looking for an experienced Systems Analyst to join our team in Northbrook, Illinois. This role focuses on delivering advanced technical solutions and support for both clients and internal teams, ensuring seamless deployment and functionality of critical systems. If you have a strong background in system analysis and technical configuration, this opportunity offers a dynamic environment to apply your expertise.<br><br>Responsibilities:<br>• Provide technical consultation and support to clients and internal teams, ensuring the successful deployment and operation of key applications.<br>• Configure and implement client-facing systems such as PrismHR, TimeClock Plus, and TimeCo to meet organizational and client needs.<br>• Collaborate with operational and implementation teams to maintain high standards of system quality and performance.<br>• Analyze business requirements and translate them into technical specifications to guide system development and improvements.<br>• Manage system access and security settings using Active Directory to ensure compliance and data protection.<br>• Utilize Microsoft SQL Server for database management and troubleshooting to optimize system functionality.<br>• Create and maintain detailed documentation, including Business Requirement Documents, to support project clarity and alignment.<br>• Conduct training sessions for clients and teams to enhance understanding and efficient use of deployed systems.<br>• Perform regular system analysis to identify opportunities for improvement and resolve technical issues.<br>• Partner with IBM technologies to support integration and deliver robust solutions.
<p>We are looking for a detail-oriented Entry-Level Business Systems Analyst to join our team on a contract to hire basis 100% remote. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring that business needs are clearly understood and articulated. This role requires a strong understanding of software development methodologies, including Agile and Waterfall, as well as excellent communication and analytical skills.</p><p><br></p><p>Responsibilities:</p><p>• Build collaborative relationships with business and IT teams to align technology solutions with business strategies.</p><p>• Facilitate the requirements discovery process and document business needs concisely for diverse audiences.</p><p>• Develop and maintain artifacts such as user stories, workflows, acceptance criteria, and traceability matrices.</p><p>• Collaborate with project teams to validate requirements through reviews and walkthroughs.</p><p>• Ensure the timely delivery of business requirements and artifacts throughout the software development lifecycle.</p><p>• Assist in creating and executing User Acceptance Testing plans to confirm solutions meet business needs.</p><p>• Identify opportunities for process improvement and create future-state process models using standard tools.</p><p>• Maintain open communication with stakeholders to assess customer satisfaction and clarify project requirements.</p><p>• Utilize techniques like process flow modeling and data mapping to support design, development, and QA processes.</p><p>• Provide leadership and expertise to ensure the successful implementation of solutions aligned with business expectations.</p>
We are looking for a skilled Business Intelligence (BI) Engineer to join our team in Lisle, Illinois. In this role, you will leverage your expertise in BI tools and data analytics to design and implement solutions that transform complex data into actionable insights. The ideal candidate will have a strong ability to collaborate with various stakeholders and ensure high-quality data visualization and reporting.<br><br>Responsibilities:<br>• Design and develop interactive dashboards and reports using tools such as Microsoft Power BI, QlikView, QlikSense, or similar platforms.<br>• Analyze and maintain data accuracy and quality to support business decision-making processes.<br>• Collaborate with stakeholders across departments to understand business needs and deliver effective BI solutions.<br>• Gain an in-depth understanding of business processes, including areas such as Accounts Receivable, Accounts Payable, Inventory, General Ledger, Logistics, and Procurement.<br>• Create and manage process documentation and procedures using standard templates.<br>• Organize, prioritize, and track multiple projects simultaneously, ensuring deadlines are met despite shifting priorities.<br>• Utilize advanced Microsoft Excel functionalities, including pivot tables, formulas, and look-ups, to support data analysis.<br>• Develop and maintain BI solutions that integrate seamlessly with existing systems and workflows.<br>• Adapt quickly to changing project requirements and pivot to other initiatives as needed.<br>• Leverage tools like Jira to manage project workflows and track progress effectively.
<p>On behalf of our Client we are looking for an experienced Implementation Consultant to join their team based out of Illinois, but the position is a fully remote role. In this role, you will oversee client implementations and ensure seamless onboarding processes for businesses ranging from small to mid-sized enterprises. This opportunity is ideal for individuals who excel at managing multiple projects while building strong client relationships. </p><p>Please only apply if you have the following: Must have PrismHR experience, Must have PEO experience, Must have Implementation experience within a PEO.</p><p><br></p><p>Compensation: $65k-$75k </p><p>This is a fully remote position </p><p>Benefits: Medical, Dental, Vision, 401k </p><p>Hours: Flexible on time zone </p><p><br></p><p>Responsibilities:</p><p>• Coordinate and oversee multiple client implementations, ensuring smooth transitions for businesses with 5–100 employees</p><p>• Guide clients through all stages of the onboarding process, including project planning, setup, policy configuration, funding methods, and data validation</p><p>• Conduct employee benefits orientation sessions and prepare comprehensive materials to support these presentations</p><p>• Partner with payroll and benefits specialists</p><p>• Review completed payroll data for accuracy</p><p>• Customize platform configurations</p><p>• Ensure a smooth transition of clients to the long-term support team</p><p>• Develop and refine training materials for both internal use and client education.</p>
