We are looking for a detail-oriented Collector II to support account resolution activities and deliver a high standard of customer service for our team in Naperville, Illinois. This Long-term Contract position is ideal for someone who can communicate effectively with customers, manage collection-related tasks with accuracy, and maintain organized records in a fast-paced environment. The role requires sound judgment, strong communication, and the ability to work independently while following established policies and regulatory guidelines.<br><br>Responsibilities:<br>• Contact customers regarding past-due balances and work toward timely, effective resolution of outstanding accounts.<br>• Review account status, payment history, and related documentation to determine appropriate collection actions.<br>• Record customer interactions, account updates, and payment arrangements accurately within designated systems.<br>• Respond to customer questions with clear explanations and service-focused communication while supporting positive account outcomes.<br>• Negotiate payment solutions in alignment with company guidelines and applicable collection regulations.<br>• Monitor delinquent accounts and follow up consistently to encourage resolution and reduce aging balances.<br>• Use standard business software and collections tools to manage daily workload, track activity, and prepare account information for review.
<p><em>The salary range for this position is $65,000 - $72,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><strong>Job Description:</strong> </p><p> </p><p>The A/R Specialist will manage the timely and accurate collection of customer receivables for the Organization. The ideal candidate will be responsible for the collection, processing, and reconciliation of outstanding receivables. position supports the Company’s objectives through building relationships with customers, working cross-functionally with departments and monitoring and reporting on key performance indicators.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Monitor the accurate and timely generation of customer invoices, ensuring compliance with established billing policies and procedures.</li><li>Review and verify the accuracy of invoices and other billing documents.</li><li>Maintain consistent communication with contact(s) at customer to ensure prompt payment and resolve any outstanding payment issues.</li><li>Reconciliation of assigned customer accounts to identify and address discrepancies or variances.</li><li>Investigate and resolve customer inquiries related to billing discrepancies or account issues.</li><li>Prepare and maintain accounts receivable reporting, including aging analysis and collection forecasts.</li><li>Monitor and track customer payment trends, identifying potential risks and opportunities for process improvement.</li><li>Assist with month-end and year-end closing activities as needed, ensuring accurate revenue recognition and financial reporting.</li><li>Support internal and external audits by providing documentation and responding to inquiries.</li><li>Stay up to date with industry best practices and regulations related to accounts receivable and billing.</li></ul><p> </p><p> </p>
We are looking for an Operations Specialist to support core banking operations in Rosemont, Illinois. This Long-term Contract position is ideal for someone who can manage deposit account activity, investigate transactional issues, and work closely with branches and internal teams to keep daily operations running smoothly. The role requires strong attention to detail, sound judgment, and a solid understanding of banking controls and regulatory expectations.<br><br>Responsibilities:<br>• Administer consumer and commercial deposit accounts by completing new account setup, profile updates, closures, and changes to account ownership with accuracy and timeliness.<br>• Oversee daily operational transactions such as wire activity, stop payment requests, exception processing, overdraft handling, and account balancing tasks.<br>• Investigate account-related questions and resolve transaction variances by coordinating with branch personnel and cross-functional business partners.<br>• Apply banking regulations and internal control standards to daily work, including requirements related to funds availability, error resolution, and anti-money laundering practices.<br>• Maintain thorough documentation and accurate records to support audit readiness, examinations, and internal risk oversight activities.<br>• Identify workflow gaps and recommend practical improvements that enhance efficiency, accuracy, and service quality across operations.<br>• Provide operational guidance to internal stakeholders by addressing process questions and escalating issues when needed.<br>• Monitor routine account activity for inconsistencies and take appropriate action to reduce operational risk and support compliance objectives.
<p><em>The salary range for this position is $100,000-$105,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance.</em></p><p><br></p><p><strong>Job Description</strong></p><p><strong>Essential Duties and Responsibilities:</strong></p><ul><li>Tracks and reports on timekeeper hours</li><li>Prepares prebills and reviews edits by billing partner(s)</li><li>Verifies the accuracy of billing entries and supporting documentation.</li><li>Prepares invoices for submission to clients via various Ebilling platforms or by email, dependent on client requirements</li><li>Monitors accounts receivable and collection efforts</li><li>Submits budgets per client requirements</li><li>Works closely with billing partners on bill appeals</li></ul><p><strong> </strong></p><p><strong>Skills/Qualifications:</strong></p><ul><li>Detail-oriented, with excellent organizational skills</li><li>Working knowledge of various Ebilling platforms, including: ASCENT, LSS, TyMetrix, Legal-X, Legal Tracker, etc.</li><li>Working knowledge of PCLaw or similar billing application</li><li>Ability to work well under pressure, i.e., managing conflicting and fluctuating deadlines, and effectively prioritizing multiple tasks of equal urgency and importance with minimal supervision</li><li>Experience in effective problem-solving, actively using sound judgment in decision-making processes</li><li>Ability to handle confidential matters discreetly, in a mature and responsible manner conducive to the position</li><li>Effective communication skills, including the ability to be courteous in handling situations patiently and tactfully, with all audiences including partners, associates, staff and external clients and vendors</li><li>Experience with troubleshooting minor technology issues, including hardware and software</li><li>Ability to occasionally work more than 40 hours per week to perform the essential duties of the position; may require irregular hours</li></ul><p><br></p>