Help Desk Jobs in Chicago, IL

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Tier 1 Help Desk/Desktop Support Analyst

Cary, IL
onsite
Temporary to Hire
25.65 - 29.08 USD / Hourly
We are looking for a Tier 1 Help Desk/Desktop Support Analyst to provide on-site technical support for a manufacturing environment in Cary, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable endpoint performance, and supporting a mix of desktop, mobile, and collaboration technologies. The role will work across day-to-day support requests, device administration, and troubleshooting efforts that help keep business operations running smoothly. Responsibilities:• Deliver hands-on support for Windows 10 and Windows 11 devices in an enterprise setting, including issue diagnosis, repair, and user assistance.• Administer Microsoft 365 applications and services, helping employees stay productive through effective troubleshooting and support.• Manage endpoints through Intune and other enterprise deployment tools to handle device configuration, software rollout, and policy enforcement.• Maintain accurate records for IT assets by tracking inventory, device assignments, and hardware lifecycle activity.• Support Zebra scanners, handheld warehouse devices, and related mobility equipment used in operational environments.• Troubleshoot conference room systems and audiovisual technology to ensure meetings and presentations run without disruption.• Investigate basic network issues involving wired and wireless connectivity, VPN access, and Meraki-managed infrastructure.• Assist with user and device administration within Active Directory and work within established enterprise IT standards.• Respond to and document support activity through ServiceNow, ensuring tickets are updated clearly and resolved in a timely manner
2026-11-04T00:00:00Z

L2 Service Desk Analyst

Lombard, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a dependable L2 Service Desk Analyst to support employees with a wide range of day-to-day technology needs in Illinois. This long-term contract position is ideal for someone who enjoys solving technical problems, delivering responsive service, and working directly with users across the business. The role calls for a hands-on, detail-oriented support specialist who can manage issues independently while maintaining a customer-focused approach. Responsibilities: • Handle escalated end-user incidents and service requests, driving issues through resolution with clear follow-up and ownership. • Provide technical assistance for Windows environments, Microsoft 365 applications, user account access, identity tools such as Active Directory and Entra ID, and common network connectivity problems. • Prepare, configure, deploy, and troubleshoot laptops and related workplace devices to support new and existing employees. • Inspect returned equipment, diagnose problems, perform basic refurbishment, and help maintain organized hardware inventory records. • Deliver attentive onsite and remote support to staff members, including leadership and other key users. • Work within a ticket-based support model, documenting work accurately and prioritizing requests based on urgency and business impact. • Join a shared after-hours on-call schedule to assist with urgent technical issues outside standard business hours. • Contribute to device rollouts, upgrades, and other technical implementation efforts as needed.
2026-10-27T00:00:00Z

IT Support Technician

Gary, IN
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for an IT Support Technician to provide day-to-day technical support for a manufacturing facility in Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys being the go-to onsite IT resource, helping employees stay productive while keeping local systems and devices running smoothly. The role will work closely with plant personnel and leadership to resolve technical issues, support core business technology, and promote reliable IT operations in an industrial environment. Responsibilities: • Deliver frontline technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues across the site. • Support desktop and laptop computers, printers, scanners, mobile devices, and other end-user equipment to maintain daily operations. • Manage and update service desk requests, ensuring issues are documented clearly and addressed in a timely manner. • Troubleshoot Windows 10 and Windows 11 environments, including user accounts, device performance, and standard application problems. • Provide support for Microsoft 365 tools and assist with routine administrative tasks tied to user productivity services. • Help maintain local infrastructure by identifying and addressing basic network connectivity issues involving TCP/IP, DNS, DHCP, and wireless access. • Keep hardware inventory records and technical documentation organized, accurate, and up to date. • Partner with site leadership and other IT contacts to support stable technology operations within the manufacturing plant.
2026-10-30T00:00:00Z

Call Center Specialist

Gurnee, IL
remote
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Remote Call Center Specialist to join a Contract position supporting national referral intake operations. In this role, you will coordinate referral activity from initial intake through resolution, helping maintain smooth communication between partner organizations, franchise locations, and internal teams. The ideal candidate brings strong organization, sound judgment, and a customer-focused approach to a fast-moving environment where accuracy and responsiveness are essential. Responsibilities:• Receive and review incoming referral details, ensuring information is complete, accurate, and ready for processing.• Coordinate referral workflows from intake to final resolution while maintaining timely updates across all involved parties.• Serve as a key point of communication for national partners, franchise locations, and internal stakeholders to support efficient case handling.• Monitor requirements and documentation to help maintain compliance with established processes and service expectations.• Support day-to-day execution of centralized intake operations, including coordination with offshore support staff for consistent workflow coverage.• Identify discrepancies, resolve routine issues independently, and escalate complex concerns when broader support is needed.• Prioritize multiple active requests in a deadline-driven setting while maintaining high service quality and attention to detail.• Use Microsoft Office tools and customer service systems to track activity, document updates, and report information accurately.
2026-11-03T00:00:00Z

4 results for Help Desk in Chicago, IL