<p>We are seeking a Product Support Representative to join our team in Cornelius. This is a fully on-site position with the hours of 10-6 Monday-Friday. A good fit for the role has interest in the stock market and learning more about it! </p><p><br></p><p>The Product Support Representative serves as the primary point of contact for both prospective and current customers in a subscription‑based environment. This role supports users with product navigation, technical troubleshooting, and billing inquiries while ensuring a seamless, positive customer experience. Representatives play a critical role in customer satisfaction, retention, and upselling by providing timely, accurate, and empathetic support across phone, email, and chat.</p><p>In this role, you will help customers understand and utilize the system, assist with account and billing needs, troubleshoot software issues, document interactions in the CRM, and collaborate with internal teams to improve products and processes. You will also maintain continual knowledge of market trends, stock market activity, and educational content to better serve users.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Customer Support & Communication</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat regarding product use, troubleshooting, and billing.</li><li>Answer all assigned communications promptly and professionally.</li><li>Verify customer information in every interaction.</li><li>Provide accurate, timely product guidance, training, and technical support.</li><li>Deliver empathetic support to drive customer satisfaction and retention.</li><li>Identify upselling opportunities for products, services, and courses.</li></ul><p><strong>Billing & Account Management</strong></p><ul><li>Process customer orders, account updates, and payment method changes.</li><li>Escalate billing concerns to the Billing Department.</li><li>Escalate non-standard refunds to the Product Support Manager.</li></ul><p><strong>Technical Troubleshooting & Escalation</strong></p><ul><li>Troubleshoot technical issues within your scope.</li><li>Escalate complex issues to Product Development through proper channels.</li></ul><p><strong>Documentation & CRM Management</strong></p><ul><li>Log all customer interactions, issues, and resolutions accurately.</li></ul><p><strong>Internal Collaboration</strong></p><ul><li>Communicate customer feedback and recurring issues to leadership.</li><li>Support product improvements through beta testing and feedback.</li><li>Moderate live streams, webcasts, and educational sessions as needed.</li></ul><p><strong>Product & Market Knowledge</strong></p><ul><li>Stay up to date on market conditions, educational content, and active promotions.</li><li>Participate in training plans, paper trading, and company portfolio contests.</li></ul><p><strong>Process & Product Improvement</strong></p><ul><li>Suggest improvements for literature, products, website content, and processes.</li><li>Report any identified errors to management.</li></ul>
<p>We are seeking a results-driven Digital Marketing Specialist to develop, implement, and optimize digital campaigns that drive brand awareness, lead generation, and revenue growth. This role requires a strategic thinker with hands-on experience in paid media, email marketing, SEO, content strategy, and analytics.</p><p><br></p><p>Key Responsibilities</p><ul><li>Develop and execute multi-channel digital marketing campaigns (paid search, paid social, display, and email)</li><li>Manage and optimize campaigns across platforms such as <strong>Google Ads</strong>, <strong>Meta Ads Manager</strong>, and LinkedIn</li><li>Monitor SEO performance and implement on-page and off-page optimization strategies</li><li>Create and manage content for websites, blogs, landing pages, and email campaigns</li><li>Analyze performance metrics using tools such as <strong>Google Analytics</strong>, Google Search Console, and marketing automation platforms</li><li>Conduct A/B testing to improve conversion rates and engagement</li><li>Manage website updates through CMS platforms (e.g., WordPress)</li><li>Track KPIs and prepare performance reports with actionable insights</li><li>Collaborate with creative, sales, and cross-functional teams to align messaging and campaigns</li><li>Stay up to date with digital marketing trends, tools, and best practices</li></ul><p><br></p>
<p>We are seeking an experienced Senior Technical Project Manager to lead large-scale, enterprise-level technology initiatives. This role requires strategic oversight, executive-level communication, and the ability to manage complex, multi-phase programs across infrastructure, networking, and software environments. This is a leadership position responsible for driving delivery excellence, aligning technology strategy with business objectives, and mentoring junior project managers.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead large, cross-functional IT programs from initiation through deployment</li><li>Manage project portfolios, budgets, forecasting, and executive reporting</li><li>Drive enterprise infrastructure, cloud, networking, and systems initiatives</li><li>Oversee risk management, change control, and governance processes</li><li>Facilitate executive steering committees and stakeholder alignment</li><li>Ensure resource planning and vendor management across multiple teams</li><li>Implement and refine PMO standards, documentation, and best practices</li><li>Mentor junior PMs and support professional development within the team</li></ul>
<p>We are seeking a Technical Project Manager who can confidently lead cross-functional technology initiatives, bridge business and engineering teams, and drive projects from kickoff through delivery. This role is ideal for someone with strong technical fluency, structured project leadership skills, and the ability to manage multiple priorities in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage end-to-end delivery of IT and infrastructure projects</li><li>Coordinate cross-functional teams including engineering, network, support, and vendors</li><li>Develop and maintain project plans, timelines, budgets, and risk logs</li><li>Facilitate standups, stakeholder meetings, and executive updates</li><li>Translate business requirements into technical deliverables</li><li>Track KPIs, milestones, and resource allocation</li><li>Identify and proactively mitigate project risks</li><li>Ensure documentation, compliance, and quality standards are met</li></ul>
<p>We’re proactively connecting with experienced <strong>Full Stack Developers</strong> who thrive in the Microsoft ecosystem and enjoy building across front- and middle-tier applications in modern cloud environments.</p><p>If you enjoy working heavily in Azure, designing and integrating APIs, and building clean, dynamic front-end visualizations that support business operations, we’d love to start a conversation.</p><p>This opportunity supports a high-volume development pipeline where your contributions will directly impact internal platforms used by front-office teams.</p><p><br></p><p><strong>What You’ll Be Doing</strong></p><ul><li>Developing across the front and middle tiers of a Microsoft-based stack</li><li>Building and enhancing applications leveraging Azure services, PowerApps, and SQL</li><li>Designing, building, and integrating APIs (significant API workload)</li><li>Extracting, transforming, and integrating data into cloud-based environments</li><li>Developing Angular-based UI components, dashboards, charts, and visualizations</li><li>Supporting ongoing enhancements across multiple business units</li><li>Collaborating closely with engineering leadership and cross-functional stakeholders</li><li>Contributing within a modern workflow leveraging AI-assisted development tools</li></ul>
<ul><li>Develop and maintain backend services and applications using C# and the .NET platform.</li><li>Design, write, and optimize complex SQL queries, stored procedures, and database schemas to support high-performance, data-intensive workflows.</li><li>Build and maintain APIs and service layers that integrate with relational databases and downstream systems.</li><li>Troubleshoot, analyze, and resolve application and data-related issues, including query performance and data integrity concerns.</li><li>Apply best practices for testing, version control, and deployment to ensure stability and reliability.</li><li>Collaborate with product, business, and technical stakeholders to translate data and system requirements into scalable technical solutions.</li><li>Contribute to architectural decisions, code reviews, and documentation to improve system quality and maintainability.</li></ul>
<ul><li>Own and maintain a technically detailed product backlog aligned to platform architecture and business priorities</li><li>Decompose high-level initiatives into epics, features, and user stories with clear technical acceptance criteria</li><li>Collaborate with architects and senior engineers on system design, integration patterns, and technical feasibility</li><li>Define and document functional and non-functional requirements, including performance, security, scalability, and reliability</li><li>Partner with DevOps teams to align backlog priorities with CI/CD pipelines, release strategies, and deployment schedules</li><li>Participate in technical design discussions, backlog refinement, sprint planning, reviews, and retrospectives</li><li>Manage dependencies across teams, services, and third-party integrations</li><li>Support API-first and event-driven development by defining contracts, payloads, and interface expectations</li><li>Validate completed work through story acceptance, integration testing coordination, and release sign-off</li><li>Support production readiness, including release notes, rollout planning, and post-deployment validation</li><li>Analyze production issues, defects, and technical debt to drive root-cause remediation and backlog prioritization</li><li>Use metrics such as velocity, cycle time, defect trends, and system performance to inform prioritization decisions</li></ul>
