We are looking for an experienced Customer Service Representative to join our team in Rock Hill, South Carolina. As part of a long-term contract, you will play a vital role in ensuring exceptional communication and support for our customers and sales managers. This position requires a proactive mindset and strong organizational skills to enhance the overall customer experience within the machinery manufacturing industry.<br><br>Responsibilities:<br>• Manage customer inquiries by creating and tracking service tickets, ensuring timely follow-up and resolution.<br>• Communicate effectively with customers, product line managers, and the sales team regarding order statuses, inventory availability, replenishment schedules, and product updates.<br>• Provide proactive support for equipment orders, including scheduling coordination, processing order changes, issuing credits, and addressing general inquiries.<br>• Utilize business tools to gather and analyze information necessary for effective order management and customer service.<br>• Monitor order progress and collaborate with the distribution center to ensure on-time delivery, expediting requests when needed.<br>• Continuously develop product knowledge and system expertise to enhance customer support capabilities.<br>• Project a meticulous and customer-focused image to both internal and external stakeholders, contributing to positive company branding.<br>• Participate actively in team meetings and discussions to drive collaborative efforts and improve service delivery.
We are looking for a motivated and detail-oriented Sales Support Specialist to join our team in Charlotte, North Carolina. In this role, you will provide critical assistance to sales operations, ensuring smooth communication with distributors and customers while driving engagement and pipeline growth. This is a long-term contract position that offers the opportunity to collaborate with a dynamic team and contribute to revenue growth.<br><br>Responsibilities:<br>• Deliver exceptional sales support to field representatives and distributors, ensuring seamless communication and coordination of sales activities.<br>• Create and execute pre-sales strategies, including tailored outreach and upselling opportunities, to enhance customer engagement and expand the sales pipeline.<br>• Conduct warm calls and follow-ups to nurture leads, strengthen relationships with distributors and end users, and identify new sales opportunities.<br>• Monitor and manage sales opportunities using CRM tools, ensuring accurate lead tracking and proper progression through the sales stages.<br>• Prepare, revise, and deliver accurate quotes for machinery and accessories, aligning with customer needs and expectations.<br>• Generate insightful sales reports and share them with relevant stakeholders in a timely manner.<br>• Maintain detailed and up-to-date records within the CRM system, supporting data accuracy and assisting with system transitions as needed.<br>• Collaborate with internal teams across sales, logistics, and operations to optimize processes and improve overall efficiency.<br>• Participate in special projects aimed at enhancing sales workflows and customer outreach initiatives.
We are looking for a dedicated Parts Specialist to join our team in Troutman, North Carolina, in a Contract-to-Permanent position. This role involves supporting internal and external customers, managing inventory, and ensuring smooth operations in sourcing and delivering parts. As a key member of the team, you will contribute to building the business and maintaining an efficient supply chain.<br><br>Responsibilities:<br>• Assist technicians and regional managers by sourcing and coordinating parts and products.<br>• Process purchase orders, track shipments, and manage inventory levels using internal systems.<br>• Collaborate with suppliers and warehouses to ensure timely delivery of parts.<br>• Support sales by preparing orders for resellers and maintaining accurate data.<br>• Create purchase orders, locate inventory, and oversee product transfers.<br>• Monitor physical inventory levels and conduct regular audits during slower seasons.<br>• Maintain accurate records in business management software for shipping, receiving, and inventory.<br>• Provide excellent customer service by responding to inquiries and resolving issues promptly.<br>• Work closely with team members to ensure operational efficiency and smooth communication.<br>• Contribute to the growth of the organization by supporting new initiatives and operational improvements.
<p>We’re seeking a detail-oriented <strong>Conversational AI Quality Analyst</strong> to support the performance and continuous improvement of a next-generation generative AI chatbot. This role focuses on evaluating chatbot interactions to ensure high-quality, empathetic, and accurate responses for users in a highly regulated environment.</p>
<p>Robert Half is assisting our client in seeking a talented <strong>Contract Digital Marketing Specialist</strong> to support their increasing marketing automation, SEO, paid search, and customer experience initiatives. This individual will contribute to driving digital strategies and campaign efforts that enhance brand presence, optimize return on investment (ROI), and deliver superior customer experiences.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Digital Campaign Management</strong>: Develop, implement, and monitor digital marketing campaigns across various platforms (e.g., Google Ads, social media, email marketing, etc.) aimed at optimizing engagement and conversions.</li><li><strong>SEO and Paid Search</strong>: Execute on-site and off-site search engine optimization (SEO) strategies and manage paid search campaigns to drive traffic, improve rankings, and achieve revenue goals.</li><li><strong>Analytics & Reporting</strong>: Utilize tools like Google Analytics and other data platforms to monitor and analyze campaign performance, providing actionable insights and recommendations for improvement.</li><li><strong>Content Optimization</strong>: Collaborate with internal teams to create, refine, and enhance digital content that aligns with campaign objectives and brand voice.</li><li><strong>Marketing Automation</strong>: Build and manage workflows in marketing automation platforms (e.g., HubSpot, Marketo, or Pardot) to nurture leads and optimize customer relationships.</li><li><strong>Project Coordination</strong>: Work with cross-functional teams, such as design and IT departments, to execute marketing strategies within deadlines.</li><li><strong>Customer Experience</strong>: Implement strategies aimed at improving user experience across digital channels, ensuring consistency and alignment with client needs.</li></ul><p><br></p>
<ul><li><strong>Position: Commercial Lending Professional (CONTRACT ROLE)</strong></li><li><strong>Location: 4201 Congress Street, Charlotte, North Carolina, 28209, United States</strong></li><li><strong>Type: Hybrid - 100% ONSITE</strong></li><li><strong>Anticipated Hourly Pay Range: $30 - $33/Hourly</strong></li><li><strong>Experience: Knowledge of commercial lending loan documentation and the ability to interpret standard commercial lending legal terms and language.</strong></li></ul><p> </p><p><strong>Job Description:</strong></p><ul><li>The Collateral Specialist (CS) Hybrid role will support the Group Manager in both production Collateral Specialist responsibilities (detailed below) and in business management responsibilities (also detailed below).</li><li>A CS serves as the primary loan operations contact for approx. 25-35 clients with asset based loans provided by JPMC. CS will maintain a professional and courteous manner with all borrowers, including assisting borrowers by answering questions and resolving problems promptly; queries to be expected are billing, availability, borrowing, or other system update requirement related (e.g. advance rate update via appraisal, change in sublimit or commitment, etc). </li><li>The CS will perform a post-loan closing review of the relationship, including review of loan agreement and field exam and confirm deal tickler setup</li><li>The CS will draft and maintain the Client Resource Guide for all assigned accounts and assist with loan onboarding. </li><li>The CS will monitor the timeliness and completeness of the client’s collateral reporting and verify authorized signatures are on the reports; CS will also advise the Credit Risk Manager of reporting inadequacies and other issues and, under the Credit Risk Manager’s direction, work with the borrower to resolve these problems. </li><li>CS will review, analyze, reconcile, and post the borrowing base certificate and/or sales and collection reports and supporting documentation to confirm the value of the borrower’s collateral as well as the availability and the collateral system; CS should be able to calculate ineligible and reconcile collateral to agings, perpetuals and financial statements or ledgers. </li><li>Collateral Specialists should also have an effective and regular line of communication with the Credit Risk Manager on assigned accounts, and alert them to any unusual trends observed in performing routine job duties. Other duties and special projects may be assigned by management. </li><li>From a Business Management perspective, the role will work closely with the Group Manager in building out an activity tracker for deal staffing, as well as general executive document preparations, assisting the Collateral Excellence Lead with performance management tool development and procedure library building, and working with the Product Owner team to develop executive management reporting. </li></ul><p><br></p>
We are looking for an experienced Accounts Receivable Specialist to join our team in Charlotte, North Carolina. This Contract to permanent position offers the opportunity to work in a dynamic environment, focusing on billing and financial processes. The ideal candidate will play a key role in managing accounts receivable functions and ensuring the accuracy of financial transactions.<br><br>Responsibilities:<br>• Process and monitor accounts receivable transactions, including billing and collections.<br>• Handle cash applications and reconcile cash activity to ensure accurate records.<br>• Manage commercial collections, maintaining clear and effective communication with clients.<br>• Perform detailed analysis of billing functions to identify discrepancies and resolve issues.<br>• Collaborate with internal teams to streamline accounts receivable processes.<br>• Prepare and maintain accurate financial reports related to accounts receivable.<br>• Ensure compliance with company policies and financial regulations.<br>• Use financial software, such as NetSuite, to manage accounts receivable operations efficiently.<br>• Support month-end closing activities by providing necessary documentation and reports.
We are looking for a dedicated Credit Clerk to join our team in Charlotte, North Carolina. This Contract-to-Permanent position offers an excellent opportunity for a skilled and detail-oriented individual to contribute to credit and collections processes within the construction industry. The ideal candidate will bring expertise in credit applications and commercial collections, ensuring efficient operations and customer satisfaction.<br><br>Responsibilities:<br>• Process and review credit applications to ensure accuracy and compliance with company policies.<br>• Manage commercial collections by contacting clients, resolving payment discrepancies, and maintaining accurate records.<br>• Approve credit limits for new and existing accounts based on thorough analysis and established guidelines.<br>• Monitor outstanding balances and follow up on overdue payments to reduce delinquencies.<br>• Collaborate with internal departments to resolve credit-related issues and maintain smooth workflows.<br>• Maintain detailed documentation of all credit and collection activities for auditing purposes.<br>• Prepare reports on credit and collections performance to inform management decisions.<br>• Ensure compliance with industry regulations and company standards throughout credit operations.<br>• Provide excellent customer service by addressing inquiries and concerns related to credit and collections.<br>• Assist in implementing process improvements to enhance efficiency in credit management.
