We are looking for a dedicated Customer Service Representative to join our team in Kannapolis, North Carolina. This is a Contract to permanent position that provides an excellent opportunity to grow within the healthcare industry. The ideal candidate will have strong communication skills, a customer-focused mindset, and an attentive demeanor, with some knowledge of medical processes or terminology.<br><br>Responsibilities:<br>• Respond to inbound calls and provide attentive assistance to customers with inquiries or concerns.<br>• Manage email correspondence efficiently, ensuring timely responses and accurate information.<br>• Perform data entry tasks with precision to maintain accurate records.<br>• Handle order entry and billing processes while adhering to company procedures.<br>• Collaborate with internal staff and vendors to identify and address specific requirements.<br>• Utilize Microsoft Excel and Word to organize and present information effectively.<br>• Provide exceptional customer service in both inbound and outbound call scenarios.<br>• Support the call center by maintaining a high standard of attentiveness and customer care.<br>• Ensure compliance with healthcare-related protocols and standards.
<p>We are looking for a dedicated Customer Service Representative to join our team in Winston-Salem, North Carolina. In this role, you will deliver exceptional client support, ensuring smooth communication and satisfaction through attentive service. This position is ideal for individuals with strong organizational skills and a passion for problem-solving.</p><p><br></p><p>Responsibilities:</p><p>• Provide high-quality, personalized customer support to meet and exceed client expectations.</p><p>• Manage and navigate spreadsheets effectively to track and analyze inventory data.</p><p>• Respond to customer inquiries via email and phone with accuracy and care.</p><p>• Utilize multiple web browsers and tools to address customer concerns and provide timely resolutions.</p><p>• Maintain accurate supply inventory records to ensure seamless operations.</p><p>• Build and maintain strong relationships with clients through effective account management.</p><p>• Apply critical thinking and problem-solving skills to address customer challenges.</p><p>• Uphold excellent phone etiquette to create positive interactions during every call.</p><p>• Collaborate with team members to enhance overall customer success strategies.</p>
<p>We are looking for a dedicated Timekeeping Specialist to join our team in Charlotte, North Carolina. In this long-term contract role, you will play a critical part in ensuring the accuracy and compliance of payroll and timekeeping processes. This position requires a strong focus on customer service and an ability to navigate complex systems and policies effectively. This will be a contract role starting late September and running through end of January.</p><p><br></p><p>Responsibilities:</p><p>• Manage assigned tasks and inquiries, providing timely responses to employees, managers, HR teams, and external stakeholders while adhering to company policies.</p><p>• Reference knowledge articles and apply established procedures to address inquiries accurately and efficiently.</p><p>• Educate employees and managers on self-service tools and resources to enhance their understanding and resolve issues independently.</p><p>• Utilize various systems, including Workday and SharePoint, to gather information and respond appropriately within policy guidelines.</p><p>• Escalate complex situations that fall outside standard procedures to ensure effective resolution.</p><p>• Analyze employee feedback to identify opportunities for process improvements and enhance overall satisfaction.</p><p>• Ensure compliance with labor policies and federal and state wage and hour laws while performing calculations and data entry.</p><p>• Collaborate with team members to achieve consensus and support smooth workflow processes.</p><p>• Conduct audits and reviews to maintain accuracy and compliance in payroll and timekeeping functions.</p>
<p>We are looking for a detail-oriented Human Resources Contact Center Representative to join our team in Charlotte, North Carolina. In this long-term contract role, you will serve as a crucial point of contact for employees, managers, and external stakeholders, providing guidance on HR-related inquiries. This position involves utilizing multiple systems to deliver accurate information and ensuring a seamless employee experience. This will be a contract role starting late September and running through end of April. </p><p><br></p><p>Responsibilities:</p><p>• Address inquiries from employees, managers, and external stakeholders regarding HR-related topics such as payroll, benefits, and time-off policies.</p><p>• Manage and track cases using ServiceNow to ensure timely resolution and proper documentation.</p><p>• Educate employees and external parties on available self-service tools and resources.</p><p>• Retrieve and analyze information from systems like Workday and SharePoint to respond to inquiries effectively.</p><p>• Escalate complex situations that fall outside established policies and procedures to appropriate teams for resolution.</p><p>• Provide consistent support while adhering to organizational policies and procedures.</p><p>• Share feedback and insights on employee experiences to identify opportunities for process improvements.</p><p>• Collaborate with HR leaders and external vendors to address specific needs and ensure alignment with organizational goals.</p><p>• Ensure compliance with auditing standards when handling sensitive information.</p><p>• Assist with benefit-related functions and customer service responsibilities to maintain high levels of satisfaction.</p>
We are looking for a dedicated Parts Specialist to join our team in Troutman, North Carolina, in a Contract-to-Permanent position. This role involves supporting internal and external customers, managing inventory, and ensuring smooth operations in sourcing and delivering parts. As a key member of the team, you will contribute to building the business and maintaining an efficient supply chain.<br><br>Responsibilities:<br>• Assist technicians and regional managers by sourcing and coordinating parts and products.<br>• Process purchase orders, track shipments, and manage inventory levels using internal systems.<br>• Collaborate with suppliers and warehouses to ensure timely delivery of parts.<br>• Support sales by preparing orders for resellers and maintaining accurate data.<br>• Create purchase orders, locate inventory, and oversee product transfers.<br>• Monitor physical inventory levels and conduct regular audits during slower seasons.<br>• Maintain accurate records in business management software for shipping, receiving, and inventory.<br>• Provide excellent customer service by responding to inquiries and resolving issues promptly.<br>• Work closely with team members to ensure operational efficiency and smooth communication.<br>• Contribute to the growth of the organization by supporting new initiatives and operational improvements.
<p>Robert Half is partnering with a global manufacturing organization to assist in their HR Contact Center. This contract role provides critical HR support by responding to a wide range of internal and external inquiries. The position involves case management, system navigation, and cross-functional collaboration to ensure consistent, policy-aligned service delivery across the organization. </p><p><br></p><ul><li> Provide support to both internal and external stakeholders, including employees, managers, executives, vendors, and suppliers. </li><li>Respond to incoming inquiries through multiple communication channels such as phone, chat, email, and internal portals. </li><li>Utilize ServiceNow to log, track, and manage requests for effective case handling. </li><li>Address questions related to payroll, benefits, FMLA, LOA, time off, and other HR-related topics. </li><li>Respond to internal queries from employees, managers, and HR leaders, ensuring alignment with current company policies and procedures. </li><li>Handle external inquiries from third-party vendors, suppliers, job applicants, company alumni, and retirees in accordance with established guidelines. </li><li>Provide guidance on available self-service tools, resources, and best practices to empower users. </li><li>Leverage various systems and platforms (e.g., CRM, Workday, SharePoint) to collect relevant data and ensure informed, policy-aligned responses. </li><li>Escalate complex or exceptional issues when needed to achieve optimal outcomes beyond standard procedures. </li><li>Share employee feedback and insights to help identify opportunities for continuous improvement in the employee experience.</li></ul>
<ul><li><strong>Position: Commercial Lending Professional (CONTRACT ROLE)</strong></li><li><strong>Location: 4201 Congress Street, Charlotte, North Carolina, 28209, United States</strong></li><li><strong>Type: Hybrid - 100% ONSITE</strong></li><li><strong>Anticipated Hourly Pay Range: $30 - $33/Hourly</strong></li><li><strong>Experience: Knowledge of commercial lending loan documentation and the ability to interpret standard commercial lending legal terms and language.</strong></li></ul><p> </p><p><strong>Job Description:</strong></p><ul><li>The Collateral Specialist (CS) Hybrid role will support the Group Manager in both production Collateral Specialist responsibilities (detailed below) and in business management responsibilities (also detailed below).</li><li>A CS serves as the primary loan operations contact for approx. 25-35 clients with asset based loans provided by JPMC. CS will maintain a professional and courteous manner with all borrowers, including assisting borrowers by answering questions and resolving problems promptly; queries to be expected are billing, availability, borrowing, or other system update requirement related (e.g. advance rate update via appraisal, change in sublimit or commitment, etc). </li><li>The CS will perform a post-loan closing review of the relationship, including review of loan agreement and field exam and confirm deal tickler setup</li><li>The CS will draft and maintain the Client Resource Guide for all assigned accounts and assist with loan onboarding. </li><li>The CS will monitor the timeliness and completeness of the client’s collateral reporting and verify authorized signatures are on the reports; CS will also advise the Credit Risk Manager of reporting inadequacies and other issues and, under the Credit Risk Manager’s direction, work with the borrower to resolve these problems. </li><li>CS will review, analyze, reconcile, and post the borrowing base certificate and/or sales and collection reports and supporting documentation to confirm the value of the borrower’s collateral as well as the availability and the collateral system; CS should be able to calculate ineligible and reconcile collateral to agings, perpetuals and financial statements or ledgers. </li><li>Collateral Specialists should also have an effective and regular line of communication with the Credit Risk Manager on assigned accounts, and alert them to any unusual trends observed in performing routine job duties. Other duties and special projects may be assigned by management. </li><li>From a Business Management perspective, the role will work closely with the Group Manager in building out an activity tracker for deal staffing, as well as general executive document preparations, assisting the Collateral Excellence Lead with performance management tool development and procedure library building, and working with the Product Owner team to develop executive management reporting. </li></ul><p><br></p>
<p>Salesforce Marketing Cloud Specialist (Charlotte, NC)</p><p><strong>Overview:</strong></p><p> We are hiring a Salesforce Marketing Cloud Specialist to lead marketing automation and campaign execution. This role will support personalization, customer engagement, and reporting.</p><p><strong>Responsibilities:</strong></p><ul><li>Build and manage customer journeys and automation workflows in SFMC.</li><li>Create targeted, personalized campaigns across multiple channels.</li><li>Monitor campaign performance and optimize for better results.</li><li>Ensure compliance with marketing best practices and data privacy regulations.</li></ul><p><br></p><p><br></p>
<p>We are seeking a highly organized and detail-oriented Procurement Administrative Specialist to assist in covering responsibilities during a temporary period through the end of the year. Utilizing the existing budget resources, the selected candidate will play a crucial role in supporting procurement processes, supplier management, and cost optimization strategies. This professional will be focused on driving efficiency while maintaining alignment with business sustainability and growth objectives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage processes, including negotiation and contracting.</li><li>Build and manage relationships with suppliers and internal customers.</li><li>Lead initiatives to improve procurement processes with innovative approaches.</li><li>Coordinate and communicate purchasing policies and procedures to suppliers</li><li>Provide timely updates to internal customers on project progress and procurement actions.</li><li>Execute strategies that align with business growth and sustainability objectives efficiently.</li><li>Manage suppliers, assigned commodities, and contracts effectively.</li><li>Create and analyze spending reports to understand trends and opportunities.</li><li>Generate and implement cost reduction and quality improvement projects.</li><li>Ensure supplier compliance with business code of conduct.</li><li>Provide training and support on SAP, SRM, and purchasing processes.</li><li>Maintain fairness and transparency in supplier engagement for goods and services acquisition.</li><li>Track and report on Supplier Diversity performance indicators.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Proven experience in sourcing, supply chain, supply management, procurement, or purchasing.</li><li>Solid background in Project Management and/or Contract Management.</li><li>Demonstrated business and financial acumen.</li><li>Proficiency with SAP or relevant ERP systems, e-sourcing platforms, RFx, and project management tools.</li><li>Strong skills in process building and efficiency optimization.</li><li>Excellent attention to detail, multitasking abilities, and customer service orientation.</li><li>Advanced computer literacy and adaptability to procurement-related applications.</li></ul><p>This temporary Procurement Specialist role offers the opportunity to utilize your skills in fostering supplier relationships, optimizing operational efficiency, and championing sustainability efforts. Join us in leveraging innovation and strategy to drive impactful outcomes within procurement processes.</p>
<p>Email Marketing Specialist (Charlotte, NC)</p><p><strong>Overview:</strong></p><p> We are seeking an Email Marketing Specialist to manage campaigns from strategy to analysis. This role will support demand generation and customer engagement efforts.</p><p><strong>Responsibilities:</strong></p><ul><li>Build, test, and send targeted email campaigns.</li><li>Monitor performance metrics including open rates, click-through, and conversions.</li><li>Segment audiences for personalization and improved targeting.</li><li>Collaborate with marketing teams to ensure alignment with campaign goals.</li></ul><p><br></p>
