Add your latest resume to match with open positions.
3 results for Customer Service in Charlotte, NC
- Cornelius, NC
- onsite
- Temporary to Hire
- 21 - 23 USD / Hourly
- <p>We are looking for a Remote Customer Service Representative who is available to work Pacific (5am-2pm EST) or Mountain (6am-3pm EST) time as normal business hours to join a growing real estate property and facilities management organization in North Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, resolving issues efficiently, and learning the operational side of an online auction and e-commerce environment. In this role, you will support day-to-day customer interactions, assist with administrative and account-related tasks, and contribute to a reliable, positive experience for clients using the platform.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer questions, account concerns, and service issues through clear and thorough communication.</p><p>• Navigate the company’s online auction platform and internal tools to research problems and provide accurate solutions.</p><p>• Diagnose customer-related issues across connected systems and determine the appropriate next steps for resolution.</p><p>• Escalate more complex situations when needed, using sound judgment to protect the customer experience and business operations.</p><p>• Review auction listings before launch to confirm accuracy, completeness, and overall quality.</p><p>• Track receivables activity and assist with invoice follow-up to support timely customer payments.</p><p>• Contribute to the development of consistent support procedures that improve service quality and efficiency.</p><p>• Partner with technical teams to communicate recurring issues and help prioritize platform updates or fixes.</p><p>• Build strong relationships with customers by delivering dependable support and encouraging ongoing engagement.</p>
- 2026-10-06T00:00:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 19 - 20.02 USD / Hourly
- We are looking for a Customer Service Manager - ENT to support customer-facing operations for a Contract position based in Charlotte, North Carolina. This role focuses on guiding service activities before and after delivery, helping customers navigate order status, product availability, scheduling, and issue resolution. The ideal candidate brings strong leadership, clear communication, and a practical understanding of operations, logistics, and service quality in a fast-paced environment.<br><br>Responsibilities:<br>• Lead one project team or coordinate several smaller teams to deliver responsive support throughout the customer lifecycle<br>• Oversee customer inquiries related to order placement, inventory status, delivery timing, and post-sale service needs<br>• Partner with internal stakeholders across operations, logistics, warehousing, and supply chain functions to resolve service issues efficiently<br>• Monitor service performance and identify opportunities to improve workflows, response times, and overall customer satisfaction<br>• Use CRM and enterprise systems such as SAP R/3 to track requests, maintain accurate records, and provide status updates<br>• Prepare reports, schedules, and service documentation using Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint<br>• Support coordination of shipping and delivery activities to help ensure products reach customers according to expectations<br>• Contribute to staffing and team support activities, including coordination related to hiring processes and day-to-day office functions
- 2026-09-30T00:00:00Z
- Charlotte, NC
- onsite
- Temporary to Hire
- 20 - 22 USD / Hourly
- We are looking for a customer-focused, detail-oriented individual to join a property management team as a Property Management Customer Service Representative. This contract-to-permanent opportunity is ideal for someone who thrives in a busy environment, communicates effectively with residents and prospective residents, and takes pride in delivering responsive support. The role blends customer service, property coordination, and administrative assistance to help create a positive experience for residents while supporting day-to-day property operations.<br><br>Responsibilities:<br>• Deliver attentive and detail-oriented support to current and prospective residents across a high-volume property management setting.<br>• Address service concerns, resident questions, and property-related issues with a sense of urgency and follow through to resolution.<br>• Review reported property condition matters and coordinate the next steps to help ensure timely corrective action.<br>• Assist leasing and property management staff by organizing communications and providing administrative support for daily operations.<br>• Help residents navigate housing assistance application processes and maintain accurate documentation as needed.<br>• Track customer interactions, updates, and service outcomes within internal systems to support efficient follow-up and recordkeeping.<br>• Coordinate with internal teams and external contacts to maintain smooth scheduling, communication, and resident service delivery.
- 2026-10-06T00:00:00Z