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3 results for Customer Service in Charlotte, NC

Charlotte, NC
onsite
Temporary
20 - 21 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this role, you will play a pivotal part in coordinating service requests and maintaining effective communication with vendors, technicians, and residents. This is a long-term contract opportunity within the dynamic Real Estate & Property industry, offering a chance to contribute to high-quality customer experiences. Responsibilities:• Manage communication with contracted technicians, including dispatching, scheduling, and providing clear expectations regarding work scopes.• Review maintenance chargebacks to verify legitimacy and authorize resident account charges when appropriate.• Ensure service calls are completed satisfactorily, representing both the company and client interests.• Address emergency service requests and escalations promptly and with a focus on customer satisfaction.• Build and sustain strong, detail-oriented relationships with vendors and technicians.• Respond to vendor inquiries, quotes, and concerns within a 24-hour timeframe.• Handle resident complaints, escalating issues when necessary.• Coordinate in-house service appointments directly with residents.• Arrange move-out inspections with residents and assign tasks to field project managers.• Record service requests from residents in the Service Maintenance Portal efficiently and accurately.
2026-04-01T00:00:00Z

Fort Mill, SC
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team in Fort Mill, South Carolina. In this role, you will play a key part in supporting sales operations and delivering exceptional service to our clients. This is a long-term contract position that offers the opportunity to work in a dynamic and collaborative environment. Responsibilities: • Create and maintain accurate customer quotes to ensure all details are captured correctly. • Proactively follow up with clients to address inquiries, provide updates, and enhance overall satisfaction. • Perform data entry tasks across internal systems to ensure records are current and precise. • Collaborate with internal team members to deliver a seamless and efficient customer experience. • Handle administrative tasks as needed to support the smooth operation of the department. • Respond to inbound calls and emails with professionalism and a customer-focused approach. • Manage both inbound and outbound calls to address customer needs and move opportunities forward. • Provide timely and accurate order entry to support sales and client service processes. • Identify and escalate any issues or concerns to the appropriate team members for resolution.
2026-04-06T00:00:00Z

Charlotte, NC
onsite
Temporary
16.15 - 17 USD / Hourly
We are looking for a dedicated Part-time Call Center Specialist to join our team in Charlotte, North Carolina. In this long-term contract role, you will play a key part in delivering exceptional customer service by handling inbound calls and assisting clients with their needs. This position offers a great opportunity to utilize your communication skills and technical expertise in a supportive, detail-oriented environment. The hours for this role are Monday-Friday from 6pm-8pm and Saturday from 8am-10am. Responsibilities:• Respond to inbound customer calls with attention to detail and efficiency.• Address customer inquiries, issues, and requests while ensuring a high level of satisfaction.• Utilize customer service software to document interactions and resolve concerns effectively.• Collaborate with team members to ensure seamless communication and service delivery.• Provide accurate information about products and services to customers.• Troubleshoot basic issues related to Ethernet and connectivity as needed.• Maintain detailed and accurate records of all customer interactions.• Adhere to company policies and procedures to ensure compliance and consistency.• Continuously improve knowledge of company services and tools to enhance customer support.
2026-04-15T00:00:00Z