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4 results for Customer Service in Charlotte, NC
- Hickory, NC
- onsite
- Temporary / Contract
- 18 - 23 USD / Hourly
- <p><strong>Position Overview</strong></p><p>We are seeking a reliable and professional Customer Service Representative to support daily customer interactions and ensure a positive service experience. This role will handle inbound and outbound communications, resolve customer inquiries, and maintain accurate records in internal systems.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve issues related to orders, billing, account updates, and general service questions</li><li>Document all interactions accurately within the company’s CRM system</li><li>Maintain a high level of customer satisfaction through clear communication and problem-solving</li><li>Escalate complex issues as needed to appropriate departments</li><li>Meet performance metrics including response time, call quality, and resolution goals</li><li>Support additional administrative or customer support tasks as needed</li></ul><p><br></p>
- 2026-06-25T00:00:00Z
- Mooresville, NC
- onsite
- Temporary / Contract
- 18 - 23 USD / Hourly
- <p><strong>Position Overview</strong></p><p>We are seeking a reliable and professional Customer Service Representative to support daily customer interactions and ensure a positive service experience. This role will handle inbound and outbound communications, resolve customer inquiries, and maintain accurate records in internal systems.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve issues related to orders, billing, account updates, and general service questions</li><li>Document all interactions accurately within the company’s CRM system</li><li>Maintain a high level of customer satisfaction through clear communication and problem-solving</li><li>Escalate complex issues as needed to appropriate departments</li><li>Meet performance metrics including response time, call quality, and resolution goals</li><li>Support additional administrative or customer support tasks as needed</li></ul><p><br></p>
- 2026-06-25T00:00:00Z
- Kannapolis, NC
- onsite
- Temporary / Contract
- 18 - 23 USD / Hourly
- <p><strong>Position Overview</strong></p><p>We are seeking a reliable and professional Customer Service Representative to support daily customer interactions and ensure a positive service experience. This role will handle inbound and outbound communications, resolve customer inquiries, and maintain accurate records in internal systems.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve issues related to orders, billing, account updates, and general service questions</li><li>Document all interactions accurately within the company’s CRM system</li><li>Maintain a high level of customer satisfaction through clear communication and problem-solving</li><li>Escalate complex issues as needed to appropriate departments</li><li>Meet performance metrics including response time, call quality, and resolution goals</li><li>Support additional administrative or customer support tasks as needed</li></ul><p><br></p>
- 2026-06-25T00:00:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 19 - 20 USD / Hourly
- We are looking for an experienced Customer Service Manager - ENT to support customer-facing operations in Charlotte, North Carolina. This Long-term Contract position will guide project activities tied to order coordination, post-sale support, and service quality while working closely with internal teams and external stakeholders. The role is ideal for someone who can balance customer communication, operational follow-through, and process improvement in a fast-paced environment.<br><br>Responsibilities:<br>• Direct daily customer support activities related to product availability, order coordination, delivery timing, and follow-up service needs.<br>• Lead one or more project teams to keep pre-delivery and after-sale support efforts organized, on schedule, and aligned with customer expectations.<br>• Partner with operations, logistics, warehousing, and shipping teams to resolve service issues and maintain smooth order fulfillment.<br>• Track customer requests and project updates through CRM and related systems, ensuring accurate records and timely communication.<br>• Prepare reports, spreadsheets, and presentations using Microsoft Office tools to share progress, service metrics, and key updates with stakeholders.<br>• Monitor service quality and identify opportunities to streamline workflows, improve response times, and strengthen the customer experience.<br>• Support scheduling, documentation, and coordination tasks across multiple service activities to keep projects moving efficiently.<br>• Work with internal teams on order specifications, customer questions, and operational changes that affect delivery or support outcomes.
- 2026-07-10T00:00:00Z