We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. This position offers the potential for long-term employment and is ideal for someone with strong computer skills, a positive attitude, and the ability to work both independently and collaboratively. If you excel in providing exceptional customer support and have experience in scheduling and order management, we encourage you to apply.<br><br>Responsibilities:<br>• Manage inbound and outbound customer calls with professionalism and efficiency.<br>• Address customer inquiries and provide timely solutions to ensure satisfaction.<br>• Accurately create and update sales orders for service and installation requests.<br>• Coordinate and schedule service appointments and installations with customers and builders.<br>• Maintain accurate records by entering and updating data in relevant systems.<br>• Prepare customer invoices and quotes with precision and attention to detail.<br>• Communicate effectively through email correspondence to address inquiries and follow up on orders.<br>• Utilize Microsoft Excel and other software tools to manage and analyze data.<br>• Collaborate with team members to ensure smooth operations and meet customer needs.<br>• Learn and adapt to internal systems and processes, demonstrating a proactive approach to training and development.
We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. This is a fast-paced contract position within the manufacturing industry, requiring strong communication skills and the ability to manage multiple tasks efficiently. If you thrive in a dynamic call center environment and excel at providing exceptional customer support, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism.<br>• Deliver excellent customer service by accurately processing data and managing order entries.<br>• Handle email correspondence to ensure customer concerns are addressed effectively.<br>• Schedule and confirm appointments while maintaining detailed records of customer interactions.<br>• Utilize Microsoft Excel and Word to document and organize client information.<br>• Assist with managing both inbound and outbound calls to meet customer needs.<br>• Maintain a high level of accuracy during data entry tasks.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Adhere to company policies and procedures to ensure quality standards are met.<br>• Provide feedback on customer experiences to help improve service processes.
<p>A company in South Carolina is seeking an Inside Sales Manager. The individual in this role is responsible for overseeing, supporting, and directing the activities related to the hiring, training, and management of inside sales personnel. Core duties include monitoring sales operations, managing administrative processes, such as account assignments, vacation schedules, attendance tracking, payroll submissions, employee compensation, and incentive programs. Additionally, this position involves tracking and reporting sales team performance metrics to regional management. The candidate will also lead the inside sales staff, motivating them to achieve regional sales objectives and organizational goals through strategic direction and supervision.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct employee training on system updates, sales strategies, customer service practices, and product knowledge.</li><li>Develop and oversee programs that acknowledge employee achievements.</li><li>Maintain and organize sales system files, including pricing structures and order records.</li><li>Share relevant market updates and implement customer and sales team feedback within the department.</li><li>Ensure employees are aligned with key organizational, regional, and site-wide objectives.</li><li>Support contract negotiations, as needed.</li><li>Generate and analyze sales-related reports using SAP software.</li><li>Participate in the enhancement and maintenance of the quality system by addressing issues, conducting audits, and contributing to process improvements to ensure compliance with established guidelines.</li><li>Assist with lean initiatives, including 6S audits, AIWs, and Kaizen projects.</li><li>Monitor employee goals and performance, updating records to facilitate annual reviews and continuous feedback opportunities.</li><li>Design and execute employee recognition and disciplinary programs.</li><li>Promote a positive and collaborative work environment while adhering to required safety regulations and OSHA standards.</li><li>Oversee personnel changes, including hiring and terminations, when necessary.</li><li>Collaborate with sales teams on customer-related concerns and assist in resolving internal and external challenges related to service delivery.</li><li>Partner with warehouse staff to resolve material handling and shipment issues.</li><li>Perform other related duties as assigned by regional management.</li><li>Uphold and exemplify optimal employee attributes and competencies that align with organizational values and objectives.</li></ul><p><strong>Qualifications:</strong></p><p><em>Minimum Requirements:</em></p><ul><li>Associate degree or equivalent experience with progress towards a bachelor's degree.</li><li>At least one year of management experience.</li><li>Proficient computer skills.</li></ul><p><em>Preferred Requirements:</em></p><ul><li>Bachelor’s degree in business or a related field.</li><li>Three or more years of management experience.</li><li>Background in sales with demonstrated leadership and team-building expertise.</li><li>Familiarity with the metals industry, including distribution processes, alloys, pricing structures, and market trends.</li></ul>
<p>We are looking for a skilled HR Contact Center Representative to join our team in Charlotte, North Carolina. In this role, you will provide exceptional support to employees during the open enrollment period, ensuring inquiries are resolved efficiently and accurately. This is a long-term contract position where your expertise in HR processes and benefits coordination will be highly valued.</p><p><br></p><p>Responsibilities:</p><p>• Respond to high volumes of inbound calls, addressing employee inquiries related to open enrollment and benefits.</p><p>• Assist employees with navigating HR systems and resolving issues efficiently.</p><p>• Provide guidance on benefits administration, including medical, dental, and other employee plans.</p><p>• Verify employee benefits and ensure accurate documentation within HR systems.</p><p>• Manage multiple systems and screens simultaneously to deliver timely support.</p><p>• Handle sensitive information in compliance with HIPAA regulations.</p><p>• Collaborate with team members to improve service delivery and streamline processes.</p><p>• Maintain a thorough understanding of company policies and procedures to provide accurate information.</p><p>• Support onboarding processes by answering questions and offering assistance.</p><p>• Ensure all employee interactions are handled with attention to detail and focused on delivering excellent customer service.</p>
<p>We are looking for an experienced Administrative Assistant in Charlotte, North Carolina. This long-term contract position involves providing comprehensive administrative support to ensure the smooth functioning of daily activities. The role requires exceptional organizational skills, a customer-focused mindset, and the ability to interact effectively with staff.</p><p><br></p><p>Responsibilities:</p><p>• Manage scheduling and room reservations using designated systems to ensure efficient use of facilities.</p><p>• Prepare and edit presentations and other documents utilizing tools such as Microsoft Suite and Canva.</p><p>• Handle credit card administration tasks, including expense reconciliation and reporting.</p><p>• Coordinate the ordering of office supplies to maintain an organized and well-stocked workspace.</p><p>• Serve as a point of contact for students, providing guidance and directing them to appropriate resources.</p><p>• Perform data entry tasks and maintain accurate records to support departmental operations.</p><p>• Answer inbound calls and address inquiries in a meticulous and timely manner.</p><p>• Organize and maintain calendars, ensuring seamless scheduling of meetings and events.</p><p>• Assist with general administrative duties to enhance the efficiency of the office</p>
We are looking for a detail-oriented Accounts Receivable Specialist to join our team on a contract basis in Charlotte, North Carolina. In this role, you will be responsible for managing key financial processes, ensuring accurate billing, and maintaining positive relationships with clients. This position offers an excellent opportunity to contribute your expertise in accounts receivable while working in a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Process and monitor daily cash applications to ensure accurate and timely recording of financial transactions.<br>• Manage commercial collections by resolving outstanding invoices and maintaining effective communication with clients.<br>• Oversee billing functions, ensuring all invoices are prepared and distributed correctly and on schedule.<br>• Reconcile cash activity and identify discrepancies to maintain accurate financial records.<br>• Utilize SAP to manage accounts receivable processes and generate financial reports.<br>• Provide exceptional customer service by addressing client inquiries related to billing and payments.<br>• Collaborate with internal teams to streamline accounts receivable operations and improve efficiency.<br>• Ensure compliance with company policies and procedures in all financial activities.<br>• Assist in the preparation of monthly and quarterly financial statements as required.<br>• Identify and implement process improvements to enhance accounts receivable effectiveness.
We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Charlotte, North Carolina. This role requires someone with strong organizational skills and the ability to manage financial transactions with accuracy and efficiency. As part of the accounting team, you will support critical financial operations and ensure the smooth processing of invoices and payments.<br><br>Responsibilities:<br>• Process daily cash and wire transactions accurately to support internal business operations.<br>• Submit invoices through customer portals promptly to facilitate timely payments.<br>• Generate and distribute accounts receivable statements to clients to maintain payment schedules.<br>• Review supplier invoices thoroughly to ensure compliance and accuracy.<br>• Collaborate with relevant parties to resolve discrepancies or issues in invoice documentation.<br>• Verify that invoices have proper approvals before processing.<br>• Enter invoices into the accounting system efficiently to maintain up-to-date records.<br>• Handle employee travel and expense reports with precision.<br>• Provide assistance to the Accounting Manager in daily, monthly, and year-end accounting tasks.
<p>Robert Half is proactively recruiting an experienced Help Desk Analyst (Tier II) to support clients’ end users across enterprise and SMB environments. This role is ideal for a hands-on IT professional with strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced setting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II technical support for hardware, software, network connectivity, and user account issues.</li><li>Respond to tickets via phone, email, or remote tools; document all incidents and resolutions in the ticketing system.</li><li>Install, configure, and maintain Windows 10/11, Office 365, Active Directory, VPN, and mobile devices.</li><li>Escalate complex issues to Tier III or Systems teams as needed.</li><li>Assist with onboarding/offboarding, hardware imaging, and software deployments.</li><li>Collaborate with internal IT teams to maintain strong SLAs and consistent end-user satisfaction.</li></ul><p><strong>Environment & Tools</strong></p><ul><li><strong>Systems:</strong> Windows, macOS, Office 365, Azure AD</li><li><strong>Networking:</strong> DNS, DHCP, TCP/IP troubleshooting</li><li><strong>Tools:</strong> ServiceNow, Jira, SCCM, Intune, or similar</li><li><strong>Methodology:</strong> ITIL best practices, ticket-based support environments</li></ul>
We are looking for a QA Specialist to join our team in Charlotte, North Carolina, within the financial services industry. This is a long-term contract position where you will play a key role in evaluating and improving the quality of chatbot interactions for Intuit Assist, a next-generation AI tool designed to enhance member experiences. By analyzing both qualitative and quantitative data, you will help identify trends, enhance performance, and ensure customer satisfaction.<br><br>Responsibilities:<br>• Review chatbot interactions to assess quality, identify patterns, and pinpoint areas for improvement.<br>• Analyze member experiences to ensure responses are accurate, empathetic, and aligned with company policies.<br>• Collaborate with cross-functional teams to address gaps and improve chatbot performance.<br>• Participate in calibration sessions and audit programs to maintain quality standards.<br>• Provide insights and feedback to enhance member satisfaction and reduce frustration.<br>• Become a subject matter expert on evolving services and products.<br>• Apply data analysis techniques, including creating pivot tables, charts, and graphs, to support quality assurance efforts.<br>• Navigate complex scenarios while adhering to security policies and protocols.<br>• Contribute to additional tasks as needed to support team objectives.
We are looking for a highly skilled and detail-oriented Tax Manager to join our team in Charlotte, North Carolina. In this role, you will oversee the preparation of individual and business tax returns, provide expert tax planning advice, and ensure compliance with all relevant regulations. This is an excellent opportunity for someone with a passion for tax management and client service to thrive in a collaborative environment.<br><br>Responsibilities:<br>• Prepare and review a variety of tax returns, including individual, business, and nonprofit filings, ensuring accuracy and compliance.<br>• Develop and implement tax planning strategies to optimize client outcomes.<br>• Stay updated on federal, state, and local tax regulations to maintain compliance and provide accurate guidance.<br>• Communicate with clients to address tax-related inquiries and provide expert advice.<br>• Collaborate with team members to deliver high-quality tax services and meet deadlines.<br>• Utilize accounting software, such as QuickBooks and CCH ProSystem Fx, to manage tax preparation tasks efficiently.<br>• Provide support for annual income tax provisions and corporate tax return processes.<br>• Assist clients with accounting needs and ensure proper documentation is maintained.
We are looking for a motivated and dynamic Customer Success Specialist to join our team in Cornelius, North Carolina. In this role, you will focus on building strong relationships with businesses, promoting exclusive wireless solutions, and driving customer success. This is a long-term contract opportunity in the telecom services industry, ideal for someone who thrives in a fast-paced and results-driven environment.<br><br>Responsibilities:<br>• Conduct 30–50 outbound calls daily to engage with businesses across various industries, including insurance, automotive, logistics, and delivery operations.<br>• Present and promote exclusive wireless rate plans and mobility solutions from major carriers to decision-makers.<br>• Identify and evaluate leads, ensuring they meet criteria for follow-up by the sales team.<br>• Schedule and coordinate appointments for the sales team to close deals with prospects who meet the necessary criteria.<br>• Maintain accurate records of outreach activities and progress using company-provided tools and systems.<br>• Meet or exceed daily and weekly goals for outreach and lead generation.<br>• Collaborate with the sales team to ensure seamless handoffs and effective communication.<br>• Stay up-to-date with industry trends and product offerings to provide accurate and compelling information to clients.<br>• Address connectivity issues and provide solutions to enhance the customer experience.
We are looking for a motivated and detail-oriented Buyer to join our team in Troutman, North Carolina. This Contract-to-permanent position offers an exciting opportunity to support our supply chain operations and ensure the efficient procurement of parts and materials. The ideal candidate will play a key role in supporting regional managers, sourcing products, and managing purchase orders while contributing to the growth of our organization.<br><br>Responsibilities:<br>• Source and procure parts and materials such as pumps, motors, and valves to meet operational needs.<br>• Create purchase orders, track shipping and receiving, and ensure accurate data entry into internal systems.<br>• Coordinate with suppliers and the warehouse to manage inventory levels and ensure timely delivery of products.<br>• Support regional managers and technicians by fulfilling their parts and product requirements.<br>• Address sales orders for parts, either for internal customers or resellers, and facilitate product transfers as needed.<br>• Maintain physical inventory records, conduct periodic audits, and assist in inventory management during slower seasons.<br>• Monitor the execution of purchase orders and manage communication with suppliers to resolve issues.<br>• Provide exceptional customer support to internal teams and contribute to the overall efficiency of the supply chain.<br>• Utilize company software systems effectively to capture and track data related to procurement and inventory.<br>• Assist in building and expanding business operations while maintaining high standards of professionalism.
<p><strong>About This Posting:</strong></p><p>Robert Half is proactively recruiting for upcoming Help Desk Technician (Tier 1) contract opportunities with our clients across the Charlotte area and beyond. If you’re seeking your next IT support role, we’d love to connect now so we can reach out when a strong match arises.</p><p><strong>Essential Responsibilities:</strong></p><ul><li>Provide first-line technical support via phone, email, chat for end-users (Windows 10/11, Office 365, VPN, basic network/connectivity issues)</li><li>Log, triage and escalate tickets appropriately using our ITSM tool</li><li>Assist users with desktop/laptop issues, password resets, software installations, basic hardware diagnostics</li><li>Maintain a courteous, user-friendly support mindset with strong written and verbal communication</li></ul>
<p>We are seeking an experienced <strong>Marketing Automation Specialist</strong> to design, build, and optimize automated marketing campaigns that drive customer engagement, retention, and lead generation. The ideal candidate will be responsible for managing marketing automation platforms, implementing workflows, and analyzing campaign performance to support business goals. This role sits at the intersection of marketing, technology, and data, requiring both strategic thinking and technical expertise.</p><ul><li>Strategize, create, and deploy marketing automation workflows and campaigns in platforms such as Marketo, HubSpot, Pardot, or Eloqua.</li><li>Collaborate with marketing and sales teams to develop cross-channel campaigns, email nurturing flows, and lead scoring models to support customer acquisition and retention goals.</li><li>Manage and troubleshoot marketing automation systems to ensure proper lead tracking and data integrity.</li><li>Create dynamic and personalized email templates, landing pages, and forms using HTML/CSS when required.</li><li>Segment and maintain contact databases to ensure high levels of campaign relevance and engagement.</li><li>Implement A/B testing and multivariate testing to continuously improve campaign performance.</li><li>Measure and report on the effectiveness of campaigns, providing actionable insights based on performance metrics and KPIs.</li><li>Ensure compliance with privacy regulations such as GDPR, CCPA, CAN-SPAM Act, and CASL.</li><li>Stay updated on marketing automation technology trends to recommend improvements for tools and strategies.</li></ul>
<p><strong>About the Opportunity</strong></p><p>Robert Half is proactively recruiting for upcoming Product Engineer opportunities with one of our technology clients in the Charlotte area. We’re building a pipeline of technical innovators who are passionate about software, hardware integration, and delivering next-level product experiences.</p><p>If you thrive in collaborative environments, enjoy problem-solving across systems, and have a strong foundation in engineering and technology, this opportunity could be an excellent fit.</p><p><br></p><p><strong>Role Overview</strong></p><p>As a Product Engineer, you’ll work cross-functionally with design, software development, and QA teams to test, integrate, and optimize technology-driven products. This position blends software engineering, system integration, and technical troubleshooting to bring high-performance products from concept to deployment.</p><p>This is a proactive posting, meaning we are identifying strong candidates for future or anticipated openings with our clients.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Collaborate with developers, QA, and product teams to ensure seamless system performance and reliability.</li><li>Develop and execute test scripts for hardware/software validation.</li><li>Support automation efforts using PowerShell, Python, or similar scripting languages.</li><li>Troubleshoot product issues across Windows, Linux, and embedded systems.</li><li>Document technical processes and communicate results to engineering leadership.</li><li>Participate in Agile sprints and provide input during design and release phases.</li></ul>
We are looking for an experienced Senior Accounts Receivable Clerk to join our team in Charlotte, North Carolina. In this role, you will oversee critical aspects of credit management, accounts receivable processes, and cash applications to ensure efficient financial operations. This position requires a detail-oriented individual with strong analytical skills and a proactive approach to improving processes.<br><br>Responsibilities:<br>• Develop and implement credit policies that align with corporate goals and objectives.<br>• Perform regular reviews of customer credit limits and terms to ensure compliance and accuracy.<br>• Design strategies to establish credit lines for high-risk customers while minimizing financial exposure.<br>• Manage accounts receivable and collections to achieve optimal turnover rates and timely payments.<br>• Assess potential losses and determine appropriate levels for loss reserves to safeguard company finances.<br>• Oversee cash application processes to guarantee accurate and efficient posting within the system.<br>• Build and maintain collaborative relationships with members of the credit and financial community to exchange valuable information.<br>• Analyze financial and business data of customers to support sound credit decisions.<br>• Utilize computer-based credit management systems to enhance operational efficiency.<br>• Collaborate with internal teams to resolve billing issues and maintain customer satisfaction.
<p><strong>Overview</strong></p><p> An established industrial services organization is seeking a <em>Logistics/Warehouse Engineer</em> to lead operational improvement initiatives across departments. This role focuses on optimizing warehouse processes, enhancing efficiency, and delivering measurable results that exceed customer and business expectations.</p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze and document all aspects of current warehouse operations, identifying opportunities for improvement.</li><li>Develop and execute action plans aimed at increasing efficiency, reducing waste, and achieving measurable cost savings.</li><li>Evaluate existing performance metrics and implement new KPIs to better drive operational success.</li><li>Serve as a system administrator and power user for the warehouse management system (WMS), leveraging its full functionality.</li><li>Monitor warehouse layout and space utilization to optimize storage, reduce holding costs, and support accurate inventory management.</li><li>Review current warehouse configuration and recommend layout changes that improve workflow and support WMS implementation.</li><li>Identify and mitigate safety risks, ensuring a safe and compliant workplace.</li><li>Represent the company with professionalism and a strong customer-focused approach.</li><li>Collaborate across departments to ensure smooth communication and timely project delivery.</li><li>Perform other related duties as assigned.</li></ul><p><br></p>
We are looking for a skilled Senior IT Auditor to join our team in Charlotte, North Carolina. In this role, you will assist clients in identifying and managing technology risks, improving efficiency, and ensuring compliance across various IT frameworks and systems. This position offers the opportunity to work with cutting-edge technologies and diverse industries, delivering tailored solutions to enhance cybersecurity, data governance, and IT resilience.<br><br>Responsibilities:<br>• Conduct comprehensive IT audits to assess risks, evaluate controls, and ensure compliance with industry standards.<br>• Develop audit deliverables such as process flows, work programs, audit reports, and control summaries.<br>• Provide advisory services on IT frameworks, including cybersecurity, cloud auditing, data governance, and disaster recovery.<br>• Identify opportunities to enhance clients' technology performance and operational efficiency.<br>• Collaborate with clients to implement technology solutions that align with their business objectives.<br>• Stay updated on emerging technologies and industry trends to deliver innovative solutions.<br>• Lead or assist in audit engagements, ensuring quality and adherence to timelines.<br>• Evaluate the effectiveness of IT general controls and recommend improvements.<br>• Support clients in achieving compliance with regulations such as Sarbanes-Oxley and ISO standards.<br>• Foster strong client relationships and contribute to a positive team environment.
We are looking for a detail-oriented Financial Analyst to join our team in Lincolnton, North Carolina. In this role, you will provide critical financial insights and analysis to support strategic decision-making and overall organizational growth. The ideal candidate will have a strong background in financial modeling, inventory analysis, and compliance, with a proven ability to work collaboratively across departments.<br><br>Responsibilities:<br>• Conduct comprehensive financial analyses, including cash flow assessments, profit and loss reviews, and cost accounting to guide business decisions.<br>• Collaborate with the Sales Team to manage product costing, ensuring accurate pricing and profitability evaluations.<br>• Oversee cost center accounting by calculating cost rates, analyzing deviations, and implementing corrective measures to improve efficiency.<br>• Perform monthly inventory valuations, investigate variances, and recommend measures to address inventory discrepancies.<br>• Participate in quarterly and annual physical inventory counts to ensure accuracy and compliance with audit requirements.<br>• Analyze market trends, sales data, and customer purchasing patterns to develop pricing strategies that enhance profitability.<br>• Create and automate advanced Excel reports using pivot tables and formulas to streamline data analysis and reporting.<br>• Support compliance with governmental accounting standards and internal control processes.<br>• Prepare detailed monthly management reports, profit and loss forecasts, and lead the strategic budgeting process to align financial objectives with business goals.<br>• Develop financial models to evaluate scenarios and support strategic planning initiatives.
<p>We are looking for a detail-oriented Collections Specialist to join our team in Charlotte, North Carolina. In this role, you will be responsible for managing the B2B collection of outstanding payments, ensuring compliance with company policies, and maintaining positive relationships with clients. Your expertise in credit and collections processes will be essential in resolving account discrepancies and achieving financial objectives.</p><p><br></p><p>Responsibilities:</p><p>• Manage the collection process for commercial accounts to ensure timely payments.</p><p>• Monitor outstanding balances and proactively follow up with clients via inbound and outbound calls.</p><p>• Investigate and resolve account discrepancies while maintaining accurate records of all communications.</p><p>• Collaborate with internal teams to address billing or payment issues and find effective solutions.</p><p>• Utilize Salesforce to track and manage customer interactions and payment statuses.</p><p>• Develop and implement strategies to improve collection rates and reduce outstanding debts.</p><p>• Ensure compliance with company credit and collection policies and applicable regulations.</p><p>• Provide regular updates and reports on collection activities and account statuses to management.</p><p>• Build and maintain strong relationships with clients to promote a positive customer experience.</p>
We are seeking a skilled Freelance Market Researcher to support custom, quantitative research projects on an ongoing, as-needed basis. <br><br>You will work across all stages of the research process—from initial client consultation and survey design to data monitoring, analysis, and executive presentation delivery (PowerPoint). Projects may run concurrently, and workloads may fluctuate depending on client demand.<br><br>Key Responsibilities<br>Participate in initial client discovery calls to understand objectives and scope.<br>Design quantitative research surveys, including questionnaire development.<br>Program and manage surveys in platforms such as SurveyMonkey.<br>Oversee survey recruitment, primarily through email outreach.<br>Monitor incoming data and ensure sample quality/completeness.<br>Download, clean, and analyze quantitative data.<br>Develop insights-driven PowerPoint presentations with clear narratives and data visualization.<br>Present findings to clients in a professional, client-facing setting.<br>Occasionally support qualitative research requests (e.g., interviews, focus groups).<br>Conduct secondary/desk research when needed.<br>Provide an estimated number of hours and timeline per project.<br>Manage multiple projects and deadlines simultaneously.<br><br>Preferred Experience & Skills<br>Proven experience in survey design and quantitative research.<br>Strong ability to pull out key insights and build compelling presentations.<br>Expertise with SurveyMonkey or similar survey platforms.<br>Proficiency in data analysis, with experience in Excel or statistical tools.<br>Experience working with B2B audiences is strongly preferred.<br>Client-facing experience, including presenting research findings.<br>Ability to work on thought leadership topics such as economic outlook, industry trends, brand health, product positioning, etc.<br>Experience conducting secondary research and/or qualitative research is a plus.<br>Ability to juggle multiple research engagements.
<p>Growing local CPA firm is seeking a <strong>Tax Senior or Manager</strong> to join their team. This role will manage and review complex individual and business tax returns, lead client relationships, and support staff development.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and review federal and state tax returns for individuals, partnerships, and corporations</li><li>Advise clients on tax planning and compliance</li><li>Supervise, train, and mentor staff accountants</li><li>Assist with firm process improvements and client growth initiatives</li></ul>
<p>We are seeking a skilled UX Researcher to join our team. In this role, you will help improve the user experience of our products and services by conducting research and turning complex findings into actionable insights. Your work will play a critical role in shaping the design and development process, ensuring that user needs are prioritized at every stage.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct qualitative and quantitative user research to gather insights about customer behaviors, motivations, and pain points.</li><li>Design and execute usability testing, surveys, interviews, focus groups, and other research methodologies.</li><li>Work closely with cross-functional teams, including product designers, developers, and stakeholders, to integrate findings into product strategies and improvements.</li><li>Identify target user groups and build comprehensive user personas to guide product design decisions.</li><li>Analyze and interpret research data using tools and software, presenting findings in a systematic and actionable manner to stakeholders.</li><li>Stay up-to-date on industry trends and best practices in UX research to ensure innovative approaches are utilized.</li><li>Collaborate in developing wireframes, prototypes, and user flows to test and refine design concepts.</li><li>Advocate for user-centered design principles within the organization.</li></ul>
We are looking for a dedicated Quality Assurance Specialist to join our team in Charlotte, North Carolina, in the financial services industry. In this long-term contract role, you will play a key part in evaluating and improving chatbot interactions to enhance member experiences. This position requires a keen eye for identifying trends and ensuring quality standards are consistently met.<br><br>Responsibilities:<br>• Assess chatbot conversations to identify trends, errors, and areas of member dissatisfaction.<br>• Collaborate with cross-functional teams to pinpoint and address gaps or issues in chatbot performance.<br>• Act as a resource to refine and improve chatbot responses for better member engagement.<br>• Analyze patterns in member feedback to understand satisfaction and areas needing improvement.<br>• Apply security policies to ambiguous scenarios while maintaining compliance.<br>• Participate in audit programs and calibration sessions to ensure consistent quality.<br>• Develop expertise in evolving services and products to provide informed recommendations.<br>• Utilize QA tools to report performance metrics using qualitative and quantitative data.<br>• Perform additional tasks as needed to support the quality assurance function.
We are looking for a detail-oriented Corporate Tax Staff Accountant to join our team on a contract basis in Fort Mill, South Carolina. In this role, you will primarily focus on sales tax-related tasks, including refreshing and reviewing tax exemption certificates and ensuring compliance with regulatory requirements. This position offers an excellent opportunity to utilize your expertise in corporate tax and accounting within a flexible work environment.<br><br>Responsibilities:<br>• Update and review sales tax exemption certificates to ensure accuracy and compliance.<br>• Monitor and verify customer-submitted documentation, including signatures and registration details.<br>• Utilize specialized software to manage campaigns and organize tax-related processes.<br>• Collaborate with team members to identify and resolve missing or outdated tax documents.<br>• Maintain accurate records in the general ledger and perform journal entries as needed.<br>• Assist with corporate tax return preparation and submission.<br>• Conduct reconciliations and ensure alignment with tax regulations.<br>• Leverage SAP software for effective tracking and reporting of financial data.<br>• Provide support for manufacturing-related tax and accounting activities.<br>• Adapt to hybrid work arrangements while maintaining productivity and meeting deadlines.
