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4 results for Customer Service in Charlotte, NC

Customer Service Representative

Charlotte, NC
onsite
Temporary / Contract
22 - 24.2 USD / Hourly
We are looking for a detail-focused Customer Service Representative to join a manufacturing team in Charlotte, North Carolina. This a contract opportunity that centers on high-volume order entry, data quality, and written coordination with customers and internal partners rather than a phone-heavy support environment. The ideal candidate is organized, accurate, and comfortable managing transactional work independently while contributing to a collaborative hybrid team. Responsibilities:• Accurately enter and process a steady flow of customer orders each day while meeting turnaround expectations.• Review purchase order information, update order records in internal systems, and confirm that details are complete and correct.• Identify mismatches, missing information, and other order-related issues, then take action to resolve them efficiently.• Maintain reliable customer and order data within CRM and database platforms to support smooth downstream operations.• Communicate with customers and cross-functional teams primarily through written correspondence to clarify requests and provide status updates.• Provide additional support during high-volume periods such as month-end and quarter-end to help the team stay on schedule.• Verify data inputs carefully to reduce errors and ensure order information aligns with internal requirements.• Work within a hybrid environment, balancing independent task execution with collaboration across the broader service team.
2026-05-28T00:00:00Z

Customer Service Representative

Charlotte, NC
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to support customers in Charlotte, North Carolina by providing knowledgeable assistance on pool and spa equipment questions and concerns. This Long-term Contract position is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can explain solutions in a clear, reassuring manner. The person in this role will help strengthen the customer experience by resolving issues efficiently, guiding consumers through product-related challenges, and collaborating with internal teams when more advanced support is needed. There are multiple shifts that we are recruiting for within the hours of 8 am - 8 pm. Responsibilities:• Provide phone-based support to customers by addressing product questions, diagnosing common equipment concerns, and guiding them toward effective resolutions.• Build and maintain working knowledge of pool and spa product lines, support resources, and service procedures to deliver accurate information during each interaction.• Investigate reported issues involving mechanical, electrical, or hydraulic components and determine appropriate next steps based on available troubleshooting information.• Handle customer concerns, complaints, and service-related disputes with professionalism, empathy, and close adherence to company standards.• Manage assigned cases independently while also partnering with teammates to resolve more complex service matters in a timely manner.• Route unresolved or advanced technical problems to higher-level support or leadership when additional expertise is required.• Communicate clearly with both consumers and industry professionals, ensuring technical guidance is easy to understand and properly documented.
2026-05-22T00:00:00Z

Bilingual Customer Service Representative

Charlotte, NC
onsite
Temporary to Hire
22 - 23 USD / Hourly
We are looking for a bilingual *Spanish* Customer Service Representative to join a growing team in Charlotte, North Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys supporting customers, coordinating orders, and working across departments in a fast-paced distribution environment. In this role, you will help customers identify the right replacement parts, manage order activity from quote through shipment, and provide dependable service in both English and Spanish. Responsibilities:• Assist customers in English and Spanish with product and spare-parts inquiries by using drawings, serial details, photos, and other available information to determine the correct items.• Create customer quotes with accurate pricing, lead times, and availability, then convert approved requests into confirmed orders within company systems.• Enter and maintain order information, ensuring customer records, product details, and transaction data remain complete and up to date.• Partner with warehouse, logistics, accounting, technical service, and sales teams to support timely fulfillment, invoicing, and delivery coordination.• Monitor open orders from receipt through shipment, proactively communicate status updates, and respond to customer questions regarding timelines.• Prepare and manage shipping paperwork and related documentation to support accurate outbound and inbound order processing.• Resolve service issues, returns, and complaints with a thoughtful, customer-focused approach that leads to practical solutions.• Contribute to after-sales process improvements and provide additional operational support as team priorities shift.
2026-05-29T00:00:00Z

Sales Support

Fort Mill, SC
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a detail-oriented , Bilingual, Sales Support specialist to join a management consultancy team in Fort Mill, South Carolina. This Long-term Contract position is ideal for someone who excels at keeping sales activities organized, responding promptly to customer needs, and maintaining accurate records across multiple workflows. In this role, you will help improve turnaround times for quotes and orders while supporting smooth coordination between customers, sales, and operations. Responsibilities:• Create and distribute customer pricing proposals with a high level of accuracy and timeliness.• Enter and update large volumes of sales and order information while maintaining reliable records.• Communicate with customers to provide updates, answer routine questions, and follow through on open quotes and orders.• Partner with sales team members to manage administrative tasks, documentation, and day-to-day coordination.• Assist operations by organizing tracking details, maintaining files, and supporting workflow visibility.• Maintain customer and product information to support reporting, outreach, and marketing-related activities.• Monitor ongoing assignments and internal deliverables to help keep team priorities on schedule.• Contribute to order entry and post-sales support processes to ensure a consistent customer experience.,
2026-05-18T00:00:00Z