We are looking for an experienced Customer Service Representative to join our team in Rock Hill, South Carolina. As part of a long-term contract, you will play a vital role in ensuring exceptional communication and support for our customers and sales managers. This position requires a proactive mindset and strong organizational skills to enhance the overall customer experience within the machinery manufacturing industry.<br><br>Responsibilities:<br>• Manage customer inquiries by creating and tracking service tickets, ensuring timely follow-up and resolution.<br>• Communicate effectively with customers, product line managers, and the sales team regarding order statuses, inventory availability, replenishment schedules, and product updates.<br>• Provide proactive support for equipment orders, including scheduling coordination, processing order changes, issuing credits, and addressing general inquiries.<br>• Utilize business tools to gather and analyze information necessary for effective order management and customer service.<br>• Monitor order progress and collaborate with the distribution center to ensure on-time delivery, expediting requests when needed.<br>• Continuously develop product knowledge and system expertise to enhance customer support capabilities.<br>• Project a meticulous and customer-focused image to both internal and external stakeholders, contributing to positive company branding.<br>• Participate actively in team meetings and discussions to drive collaborative efforts and improve service delivery.
We are looking for a motivated and detail-oriented Sales Support Specialist to join our team in Charlotte, North Carolina. In this role, you will provide critical assistance to sales operations, ensuring smooth communication with distributors and customers while driving engagement and pipeline growth. This is a long-term contract position that offers the opportunity to collaborate with a dynamic team and contribute to revenue growth.<br><br>Responsibilities:<br>• Deliver exceptional sales support to field representatives and distributors, ensuring seamless communication and coordination of sales activities.<br>• Create and execute pre-sales strategies, including tailored outreach and upselling opportunities, to enhance customer engagement and expand the sales pipeline.<br>• Conduct warm calls and follow-ups to nurture leads, strengthen relationships with distributors and end users, and identify new sales opportunities.<br>• Monitor and manage sales opportunities using CRM tools, ensuring accurate lead tracking and proper progression through the sales stages.<br>• Prepare, revise, and deliver accurate quotes for machinery and accessories, aligning with customer needs and expectations.<br>• Generate insightful sales reports and share them with relevant stakeholders in a timely manner.<br>• Maintain detailed and up-to-date records within the CRM system, supporting data accuracy and assisting with system transitions as needed.<br>• Collaborate with internal teams across sales, logistics, and operations to optimize processes and improve overall efficiency.<br>• Participate in special projects aimed at enhancing sales workflows and customer outreach initiatives.
<p>A fast-growing, well-established financial services firm is seeking a proactive and detail-oriented professional to join their team in a client support capacity. This in-office role is essential to maintaining and growing strong client relationships and supporting a team-oriented environment. Only candidates with prior relevant experience will be considered.</p><p><br></p><p>The <strong>Client Services Manager</strong> will support the Advisor by ensuring all client service tasks are executed efficiently, allowing the Advisor to focus on high-level client engagement and strategy. This role requires top-tier customer service, follow-through, and problem-solving abilities to deliver a polished and reliable client experience.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide daily support to Advisor(s), ensuring seamless operations and follow-through on all client-related tasks.</li><li>Monitor and manage outstanding client action items, maintaining a regularly reviewed tracking system for each Advisor.</li><li>Act as a primary point of contact for clients, offering professional and courteous service.</li><li>Manage general office and administrative functions such as phone coverage, mail processing, scheduling, filing, and meeting preparation.</li><li>Assist in preparing materials for client and prospect meetings, including presentations and documentation.</li><li>Oversee new client onboarding processes, including account setup, recurring transactions, online access, and quarterly meeting scheduling.</li><li>Work with the marketing team to coordinate campaigns, events, and deliver regular communications and insights to clients.</li><li>Maintain and update the CRM system by entering contacts, managing groups, and generating reports as needed.</li></ul><p><br></p>
We are looking for a dedicated Parts Specialist to join our team in Troutman, North Carolina, in a Contract-to-Permanent position. This role involves supporting internal and external customers, managing inventory, and ensuring smooth operations in sourcing and delivering parts. As a key member of the team, you will contribute to building the business and maintaining an efficient supply chain.<br><br>Responsibilities:<br>• Assist technicians and regional managers by sourcing and coordinating parts and products.<br>• Process purchase orders, track shipments, and manage inventory levels using internal systems.<br>• Collaborate with suppliers and warehouses to ensure timely delivery of parts.<br>• Support sales by preparing orders for resellers and maintaining accurate data.<br>• Create purchase orders, locate inventory, and oversee product transfers.<br>• Monitor physical inventory levels and conduct regular audits during slower seasons.<br>• Maintain accurate records in business management software for shipping, receiving, and inventory.<br>• Provide excellent customer service by responding to inquiries and resolving issues promptly.<br>• Work closely with team members to ensure operational efficiency and smooth communication.<br>• Contribute to the growth of the organization by supporting new initiatives and operational improvements.
<p>We are looking for a dedicated Property Manager to oversee properties in Wilkes County, North Carolina. The ideal candidate will drive occupancy rates while maintaining the highest standards of customer service and property management.</p><p><br></p><p>This role requires strong organizational skills and the ability to manage contracts, inspections, tenant relations, and financial reporting effectively.</p><p><br></p><p><strong><u>RESPONSIBILITIES:</u></strong></p><p><br></p><p><strong>Tenant Management:</strong></p><ul><li>Screening prospective tenants and conducting background and credit checks. </li><li>Drafting, negotiating, and enforcing lease agreements. </li><li>Collecting rent and other fees. </li><li>Addressing tenant complaints and resolving issues. </li></ul><p><strong>Property Maintenance:</strong></p><ul><li>Arranging and overseeing routine maintenance, repairs, and renovations. </li><li>Contracting with vendors for services like landscaping, security, and snow removal. </li><li>Conducting property inspections to ensure upkeep and safety. </li></ul><p><strong>Financial Management:</strong></p><ul><li>Setting rental rates and managing property budgets. </li><li>Paying property bills, taxes, insurance, and other expenses. </li><li>Maintaining accurate financial records and preparing performance reports for property owners. </li></ul><p><strong>Marketing & Operations:</strong></p><ul><li>Marketing vacant units to attract new tenants. </li><li>Showing properties to prospective renters. </li><li>Managing tenant evictions when necessary. </li></ul><p><strong>Legal Compliance:</strong></p><ul><li>Ensuring the property complies with all relevant local, state, and federal laws and regulations. </li><li>Understanding and applying landlord-tenant laws, such as those regarding security deposits, evictions, and fair housing.</li></ul>
<p>We are looking for an experienced a Key Account Manager to join our team based in Winston-Salem, North Carolina. This role requires a dynamic individual with a strong background in sales and account management, particularly within the telecom industry. The ideal candidate will excel at building relationships, managing key accounts, and driving business growth. Up to 75% domestic and possible international travel with occasional onsite Winston-Salem office visits. </p><p><br></p><p>Responsibilities:</p><p>• Manage and nurture relationships with key accounts, ensuring client satisfaction and long-term partnerships.</p><p>• Develop and execute strategic plans to meet and exceed sales targets for accounts exceeding $200M.</p><p>• Provide sales support and guidance to enhance customer experience and streamline processes.</p><p>• Collaborate with clients to understand their needs and tailor solutions to meet business objectives.</p><p>• Monitor account performance and identify opportunities for growth and improvement.</p><p>• Utilize knowledge of telecom materials and distribution to optimize account strategies.</p><p>• Ensure compliance with KYC and AML requirements in all account management activities.</p><p>• Handle inquiries and resolve issues promptly to maintain high levels of customer service.</p><p>• Work closely with internal teams to align account strategies with organizational goals and initiatives.</p>
<p>We are excited to bring on a contract <strong>Project Assistant</strong> to support a meaningful seasonal initiative with one of our longstanding nonprofit partners here in Charlotte. This is a fantastic opportunity for someone who enjoys engaging with the community, thrives in a fast-paced setting, and takes pride in making a real difference during the holiday season.This role is ideal for individuals who are highly organized, people-oriented, and comfortable using translation tools to bridge communication gaps. Every day will bring variety—whether it’s helping families register, coordinating logistics, or supporting special events.</p><p><br></p><p>Here's what you'll do: </p><ul><li>Guide families through the client registration process, ensuring accuracy and completeness of information.</li><li>Conduct in-person interviews to verify documents, answer questions, and resolve any discrepancies with care and professionalism.</li><li>Support Spanish-speaking clients by providing translation assistance (via tools or conversation).</li><li>Coordinate scheduling, manage appointments, and oversee logistics for community-facing events.</li><li>Maintain accurate digital records by scanning and inputting data.</li><li>Communicate with clients via text platforms to provide timely updates and reminders.</li><li>Assist with seasonal programming by managing schedules, coordinating resources, and supporting team goals.</li><li>Participate in training sessions to stay current on program requirements.</li><li>Deliver warm, respectful, and solution-focused customer service.</li></ul><p>Why You’ll Love This Role:</p><ul><li>Be part of a <strong>mission-driven project</strong> that brings hope and joy to local families during the holiday season.</li><li>Gain hands-on experience in <strong>community engagement, client relations, and event coordination</strong>.</li><li>Work alongside a supportive team dedicated to making a lasting impact.</li><li>Enjoy the energy and fulfillment of a <strong>short-term, high-impact role</strong> where your efforts are felt immediately.</li></ul><p><br></p><p><br></p>
We are looking for a dedicated Credit Clerk to join our team in Charlotte, North Carolina. This Contract-to-Permanent position offers an excellent opportunity for a skilled and detail-oriented individual to contribute to credit and collections processes within the construction industry. The ideal candidate will bring expertise in credit applications and commercial collections, ensuring efficient operations and customer satisfaction.<br><br>Responsibilities:<br>• Process and review credit applications to ensure accuracy and compliance with company policies.<br>• Manage commercial collections by contacting clients, resolving payment discrepancies, and maintaining accurate records.<br>• Approve credit limits for new and existing accounts based on thorough analysis and established guidelines.<br>• Monitor outstanding balances and follow up on overdue payments to reduce delinquencies.<br>• Collaborate with internal departments to resolve credit-related issues and maintain smooth workflows.<br>• Maintain detailed documentation of all credit and collection activities for auditing purposes.<br>• Prepare reports on credit and collections performance to inform management decisions.<br>• Ensure compliance with industry regulations and company standards throughout credit operations.<br>• Provide excellent customer service by addressing inquiries and concerns related to credit and collections.<br>• Assist in implementing process improvements to enhance efficiency in credit management.
<ul><li><strong>Position: Commercial Lending Professional (CONTRACT ROLE)</strong></li><li><strong>Location: 4201 Congress Street, Charlotte, North Carolina, 28209, United States</strong></li><li><strong>Type: Hybrid - 100% ONSITE</strong></li><li><strong>Anticipated Hourly Pay Range: $30 - $33/Hourly</strong></li><li><strong>Experience: Knowledge of commercial lending loan documentation and the ability to interpret standard commercial lending legal terms and language.</strong></li></ul><p> </p><p><strong>Job Description:</strong></p><ul><li>The Collateral Specialist (CS) Hybrid role will support the Group Manager in both production Collateral Specialist responsibilities (detailed below) and in business management responsibilities (also detailed below).</li><li>A CS serves as the primary loan operations contact for approx. 25-35 clients with asset based loans provided by JPMC. CS will maintain a professional and courteous manner with all borrowers, including assisting borrowers by answering questions and resolving problems promptly; queries to be expected are billing, availability, borrowing, or other system update requirement related (e.g. advance rate update via appraisal, change in sublimit or commitment, etc). </li><li>The CS will perform a post-loan closing review of the relationship, including review of loan agreement and field exam and confirm deal tickler setup</li><li>The CS will draft and maintain the Client Resource Guide for all assigned accounts and assist with loan onboarding. </li><li>The CS will monitor the timeliness and completeness of the client’s collateral reporting and verify authorized signatures are on the reports; CS will also advise the Credit Risk Manager of reporting inadequacies and other issues and, under the Credit Risk Manager’s direction, work with the borrower to resolve these problems. </li><li>CS will review, analyze, reconcile, and post the borrowing base certificate and/or sales and collection reports and supporting documentation to confirm the value of the borrower’s collateral as well as the availability and the collateral system; CS should be able to calculate ineligible and reconcile collateral to agings, perpetuals and financial statements or ledgers. </li><li>Collateral Specialists should also have an effective and regular line of communication with the Credit Risk Manager on assigned accounts, and alert them to any unusual trends observed in performing routine job duties. Other duties and special projects may be assigned by management. </li><li>From a Business Management perspective, the role will work closely with the Group Manager in building out an activity tracker for deal staffing, as well as general executive document preparations, assisting the Collateral Excellence Lead with performance management tool development and procedure library building, and working with the Product Owner team to develop executive management reporting. </li></ul><p><br></p>
<p>We’re seeking a detail-oriented <strong>Conversational AI Quality Analyst</strong> to support the performance and continuous improvement of a next-generation generative AI chatbot. This role focuses on evaluating chatbot interactions to ensure high-quality, empathetic, and accurate responses for users in a highly regulated environment.</p>
<p>Robert Half is proactively recruiting Help Desk Tier I Analysts to support our clients’ growing IT environments. This entry-level role is ideal for candidates eager to gain hands-on IT support experience and grow within enterprise IT.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide first-level support for hardware, software, and network issues.</li><li>Handle password resets, account administration, and user access.</li><li>Troubleshoot desktop, laptop, and peripheral issues (printers, scanners, mobile).</li><li>Document incidents and resolutions in ticketing systems (ServiceNow, Remedy).</li><li>Escalate unresolved issues to Tier II/III teams.</li></ul>
<p>Robert Half is proactively recruiting Help Desk Technicians to join our talent network for upcoming client needs. If you’re looking to launch or grow your IT career, this is a great entry point with exposure to a wide range of technical environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the first line of support for end-users via phone, email, and chat</li><li>Diagnose and resolve desktop, laptop, and software issues</li><li>Handle password resets, account unlocks, and access requests</li><li>Track, log, and escalate tickets as needed</li><li>Document solutions in the knowledge base</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Cowpens, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic manufacturing environment where you will play a key role in supporting desktop systems, resolving technical issues, and assisting with IT infrastructure transitions. If you are a proactive problem-solver with a strong technical background, we encourage you to apply.<br><br>Responsibilities:<br>• Provide comprehensive support for desktop systems, including installation, maintenance, and troubleshooting.<br>• Conduct imaging and deployment of Windows 11 devices, ensuring smooth transitions for end-users.<br>• Assist with the migration of systems to VMware and Nutanix platforms, contributing to infrastructure upgrades.<br>• Perform physical mounting and setup of servers and other hardware as required.<br>• Support the transition to Office 365, addressing user needs and resolving technical challenges.<br>• Collaborate with team members to resolve IT tickets efficiently and provide excellent customer service.<br>• Participate in networking support, including working with Aruba systems and assisting in the transition to new solutions.<br>• Maintain accurate documentation of processes, configurations, and resolutions.<br>• Engage in an on-call rotation after an initial onboarding period to provide timely support.<br>• Demonstrate flexibility by taking on various IT-related tasks and responsibilities as needed.
<p>Robert Half is assisting our client in seeking a talented <strong>Contract Digital Marketing Specialist</strong> to support their increasing marketing automation, SEO, paid search, and customer experience initiatives. This individual will contribute to driving digital strategies and campaign efforts that enhance brand presence, optimize return on investment (ROI), and deliver superior customer experiences.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Digital Campaign Management</strong>: Develop, implement, and monitor digital marketing campaigns across various platforms (e.g., Google Ads, social media, email marketing, etc.) aimed at optimizing engagement and conversions.</li><li><strong>SEO and Paid Search</strong>: Execute on-site and off-site search engine optimization (SEO) strategies and manage paid search campaigns to drive traffic, improve rankings, and achieve revenue goals.</li><li><strong>Analytics & Reporting</strong>: Utilize tools like Google Analytics and other data platforms to monitor and analyze campaign performance, providing actionable insights and recommendations for improvement.</li><li><strong>Content Optimization</strong>: Collaborate with internal teams to create, refine, and enhance digital content that aligns with campaign objectives and brand voice.</li><li><strong>Marketing Automation</strong>: Build and manage workflows in marketing automation platforms (e.g., HubSpot, Marketo, or Pardot) to nurture leads and optimize customer relationships.</li><li><strong>Project Coordination</strong>: Work with cross-functional teams, such as design and IT departments, to execute marketing strategies within deadlines.</li><li><strong>Customer Experience</strong>: Implement strategies aimed at improving user experience across digital channels, ensuring consistency and alignment with client needs.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Charlotte, North Carolina. In this role, you will be responsible for managing and maintaining accounts receivable processes, ensuring timely collections, and supporting accurate cash application. This position is ideal for individuals who thrive in fast-paced environments and have strong organizational and analytical skills.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>Maintain well-organized and accurate records of incoming payments, ensuring timely and correct application of funds to customer accounts based on remittance details. Independently research and resolve unapplied or misallocated payments with minimal supervision.</p><p>Address and resolve payment issues proactively, including declined credit card transactions, returned checks, and payment discrepancies (overages/shortages), while maintaining clear and timely communication with all stakeholders.</p><p>Manage the shared Accounts Receivable inbox by monitoring and responding to inquiries promptly and professionally, ensuring all outstanding items are followed up on appropriately.</p><p>Oversee the daily invoicing process, including the preparation and distribution of weekly summary invoices for key clients and monthly account statements, ensuring accuracy and timeliness.</p><p>Actively monitor customer accounts for delinquency, initiate collection efforts as needed, and communicate status updates to internal teams, including department management and sales leadership; ensure all actions are properly documented and completed in a timely, professional manner.</p><p>Handle new customer account setup in line with company procedures, flagging any irregularities or concerns for further review.</p><p>Identify opportunities for improvement within AR processes; recommend enhancements and contribute to updates and documentation to align team practices.</p><p>Support team success by serving as a go-to resource, sharing knowledge, promoting process consistency, and modeling best practices in daily work.</p>
<ul><li>Deliver Tier 1 and Tier 2 support for Windows 10/11 desktops, laptops, and related hardware/software.</li><li>Manage user identities, access, and licensing in Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).</li><li>Monitor and respond to helpdesk requests promptly, ensuring efficient resolution and positive user experiences.</li><li>Prepare and roll out new Windows devices, including imaging, software deployment, and user configuration.</li><li>Maintain accurate technical documentation and knowledge base articles for recurring issues and processes.</li><li>Partner with other IT staff to escalate and resolve advanced or specialized technical problems.</li><li>Follow IT security best practices and ensure compliance with organizational standards.</li></ul>
We are looking for a motivated Collections Specialist to join our team in Winston-Salem, North Carolina. In this Contract-to-permanent position, you will play a key role in managing and optimizing collections processes, ensuring timely payments, and maintaining strong customer relationships. This opportunity is ideal for professionals with expertise in both consumer and commercial collections within the telecom industry.<br><br>Responsibilities:<br>• Handle consumer and commercial collections, ensuring prompt and accurate payment processing.<br>• Manage billing collections and resolve discrepancies to maintain account accuracy.<br>• Execute B2B collections strategies to recover outstanding balances effectively.<br>• Monitor and track cash collections, ensuring adherence to company policies.<br>• Utilize collections management tools to streamline workflows and improve efficiency.<br>• Communicate professionally with clients to address payment issues and negotiate solutions.<br>• Review credit histories and assess risk to determine appropriate collection actions.<br>• Collaborate with internal teams to support accurate reporting and account reconciliation.<br>• Analyze collection data to identify trends and recommend process improvements.<br>• Ensure compliance with industry regulations and company guidelines.
<p><strong>Accounts Receivable Accountant</strong></p><p>Due to continued company growth, we are seeking an experienced <strong>Accounts Receivable Accountant</strong> to join our finance team. This is an excellent opportunity for a professional looking to advance their career, contribute new ideas, and play a key role in supporting our customers.</p><p>A career here means working alongside top industry talent, collaborating to drive success, and making a meaningful impact on both the business and the community we serve. Our success stems from the dedication, passion, and expertise of our team members. Since our founding in 1996, we have fostered a culture built on respect, collaboration, and empowerment—retaining some of the best professionals in the industry.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Accurately post high-volume lockbox payments (ACH and check) using bank portals and ERP systems.</li><li>Process check deposits to the lockbox and credit card payments for daily deposits.</li><li>Review, interpret, and process payments with detailed remittance information.</li><li>Research and resolve partial payments or payments missing remittance details within 48–72 hours.</li><li>Maintain accurate records of payment application research.</li><li>Partner with sales and operations teams to resolve payment discrepancies quickly.</li><li>Provide backup support for other AR functions.</li><li>Assist the finance team with month-end and year-end closing activities.</li><li>Follow company policies, procedures, and accounting regulations related to billing and receivables.</li></ul><p><br></p>
We are looking for a Senior Accountant to oversee critical accounting operations with a focus on manufacturing cost analysis. This role involves ensuring accurate financial reporting, maintaining inventory integrity, and supporting strategic decision-making through detailed cost analyses. The ideal candidate will collaborate across departments to enhance operational efficiency and contribute to the organization's financial success.<br><br>Responsibilities:<br>• Collaborate with the Controller and Director of Finance to execute core accounting functions and contribute to strategic financial initiatives.<br>• Monitor and analyze manufacturing costs, including labor, materials, and overhead expenses.<br>• Ensure inventory valuation accuracy by performing regular reconciliations and maintaining data integrity.<br>• Conduct profitability analyses for products, customers, and business units to inform pricing and business strategies.<br>• Manage general ledger operations, including accounts payable and receivable, while ensuring proper coding and documentation.<br>• Prepare and post journal entries related to inventory, standard costs, and account adjustments.<br>• Participate in monthly, quarterly, and annual financial closings, including creating schedules and reconciliations.<br>• Provide necessary documentation to support internal and external audits, ensuring accuracy and timeliness.<br>• Develop and maintain internal controls to ensure precision in inventory, costing, and financial processes.<br>• Utilize financial systems such as Microsoft Dynamics BC 14 to manage accounting data, reconciliations, and reporting.
