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5 results for Customer Service Manager in Cedar Rapids, IA

Software Support Analyst - PERM FTE

Cedar Rapids, IA
onsite
Permanent / Full Time
45000.00 - 55000.00 USD / Yearly
Software Support Analyst (PERM DIRECT HIRE) Location: Onsite, 5 days per week/ CEDAR RAPIDS IOWA DIRECT HIRE PERMANENT POSITION: NO H1b Visa, NO F1B visa. EAD, Green Card or US Citizen ONLY ! WHY APPLY?We are seeking an Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is primarily focused on application support for proprietary Windows-based software that integrates with paper scanning technology.The ideal candidate will bring a strong technical support background, be comfortable troubleshooting software issues, working directly with users, and analyzing client data files to determine the appropriate resolution.*** For immediate ONSITE IN OFFICE 5 days per week/ CEDAR RAPIDS IOWA consideration, please DM CARRIE DANGER on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page. ***TOTAL COMP up to $55K What You’ll Do!:• Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications• Troubleshoot and resolve software, system, and user issues in a service desk environment• Support clients through remote connections and direct user interaction• Analyze client data files & troubleshoot• Assist users with Windows-based software and Microsoft Office applications, particularly Excel• Support software connected to paper scanning devices and related workflows• Document issues, resolutions, and support activity through ticketing systems• Collaborate with peers on the service desk and escalate issues when neededSupport Environment• 90% external client support• 10% internal support• Service desk structure includes Tier 1, Tier 2, and Tier 3What We’re Looking For• Experience in application support, technical support, or service desk support• Background supporting proprietary software or third-party software applications• Strong knowledge of:o Windows operating systemso SQL Servero Microsoft Office, esp. Excel• Ability to review and interpret client data files for troubleshooting• Strong communication skills & a customer-service mindsetNice to Have• Experience supporting document imaging, scanning software, or hardware-integrated applicationWhy Join UsThis is an opportunity to join a tenured team that plays a critical role in supporting clients and ensuring successful use of a specialized software platform. You’ll work alongside experienced service desk peers in a hands-on support environment with exposure to multiple levels of technical troubleshooting.Background supporting proprietary software or third-party software applications, Windows operating systems, SQL Server, Microsoft Office, especially Excel. Software Support Analyst Direct Hire position up to $55K BASE PLUS Bonus + SOLID BENEFITS! For immediate / confidential consideration, it is best to call me directly or message me on LinkedIn, Carrie Danger, SVP Technology & Digital Practice / Permanent Placement Division, MIDWEST @ My Direct Office #: 515-259-6087 or my cell is 515-991-0863 AND e-mail resume confidentially to Carrie Danger – My direct email address is on my LinkedIn profile.
2026-05-03T21:23:38Z

AML Support Clerk

Cedar Rapids, IA
remote
Temporary / Contract
16.00 - 16.00 USD / Hourly
Robert Half is seeking a detail-oriented Administrative AML Support Specialist for a 10-week contract opportunity with a large, established financial services client. This role will support the Anti-Money Laundering (AML) team by assisting with alert reviews and administrative compliance tasks. This role is 40 hours a week and is fully remote. Key Responsibilities:<ul><li>Assist in reviewing and clearing sanctions alerts in accordance with established procedures</li><li>Support the review and resolution of LN alerts and negative news alerts</li><li>Follow documented processes and compliance protocols with high accuracy</li><li>Conduct thorough reviews of client and transactional information</li><li>Maintain proper documentation and tracking of completed work</li><li>Collaborate with AML team members to ensure timely completion of alerts</li></ul>
2026-05-20T14:58:48Z

Legal Operations Manager

Hiawatha, IA
onsite
Permanent / Full Time
80000.00 - 120000.00 USD / Yearly
Our client is looking for a Legal Operations Manager to guide the daily business operations of a growing legal practice. This role serves as a key partner to firm leadership, helping translate strategic goals into efficient processes, strong team performance, and sound operational decisions. The position focuses on overseeing administrative functions, financial coordination, people operations, and workflow management to support a high-performing workplace. Responsibilities:• Direct daily operational activities across the firm to maintain efficient support services and consistent business performance.• Lead, coach, and supervise non-attorney team members, including hiring, onboarding, performance management, and career development.• Partner with senior leadership on budgeting, business planning, and operational priorities that support growth and profitability.• Oversee human resources administration, including payroll coordination, benefits oversight, compliance practices, and employee records management.• Manage office and case-support workflows to improve productivity, reduce bottlenecks, and help matters progress on schedule.• Monitor financial operations such as billing support, collections follow-up, accounts payable processes, and performance reporting.• Establish and track key operational metrics to evaluate results, identify trends, and guide decision-making.• Coordinate vendors, facilities, office supplies, and technology resources to ensure the organization runs smoothly.• Support client intake, administrative systems, and cross-functional processes while resolving operational issues as they arise.
2026-05-12T20:33:44Z

General Clerk, 1 Entry

Cedar Rapids, IA
remote
Temporary / Contract
15.00 - 17.00 USD / Hourly
A busy and fast-paced office in Cedar Rapids is seeking a reliable Office Clerk to provide day-to-day administrative support. This role is ideal for someone who enjoys staying organized, multitasking, and contributing to a team environment.Key Responsibilities:<ul><li>Perform general clerical duties including filing, scanning, and data entry</li><li>Answer and direct incoming phone calls in a professional manner</li><li>Manage incoming/outgoing mail and assist with distribution</li><li>Maintain accurate records and update internal systems</li><li>Support scheduling, calendar coordination, and meeting preparation</li><li>Assist with basic reporting and document preparation</li><li>Provide overall administrative support to office staff as needed</li></ul>
2026-05-26T15:08:46Z

Material Specialist

Waterloo, IA
remote
Temporary / Contract
20.00 - 23.00 USD / Hourly
Robert Half is partnering with a well-established manufacturing client to identify a Material Specialist to support daily operations across both office and shop floor settings. This is a first-shift opportunity offering hands-on exposure in a fast-paced manufacturing environment. Shift: 1st shift | 6:00 AM – 2:30 PM, with potential overtime Overtime may include extended weekdays or occasional weekends Must be flexible to work off-shift hours when needed Role Overview Spend approximately 50% of time on the shop floor, working closely with production teams Support material flow, coordination, and communication between office and manufacturing areas Utilize computer systems and Excel-based tools for tracking and reporting Transport materials, tools, or equipment between internal areas as needed Additional Information Visa sponsorship is not available now or in the future for this position Occasional travel between nearby facilities (within ~20 miles) for meetings may be required, using a personal vehicle This role operates in an active manufacturing facility Candidates must be willing and able to spend time on the shop floor Metatarsal protection is required starting on day one If you enjoy a mix of hands-on floor presence and office coordination and are looking to grow within a respected manufacturing environment, this could be a strong next step. Apply today through Robert Half to learn more.
2026-05-08T13:18:44Z