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12 results for Customer Service Manager in Cedar Rapids, IA

Dynamics GP ERP Consultant

Muscatine, IA
onsite
Temporary
- USD / Hourly
We’re looking for an Application Systems Analyst to support enterprise applications, databases, and reporting tools. This role involves a mix of technical troubleshooting, SQL/database management, and cross‑departmental collaboration.What You’ll Do<ul><li>Support and maintain SQL Server databases (performance, stored procedures, backups, security).</li><li>Develop and maintain reports using Power BI, SSRS, Crystal Reports, and related BI tools.</li><li>Diagnose system issues and support end users across multiple business functions.</li><li>Work with teams to translate business needs into technical solutions.</li></ul>What You Need<ul><li>2–5+ years of experience in application support, database administration, or systems analysis.</li><li>Familiarity with Dynamics GP.</li><li>Some SQL skills, including stored procedures and database maintenance.</li><li>Experience with Power BI, SSRS, or Crystal Reports.</li><li>Strong communication, problem‑solving, and documentation skills.</li></ul>Nice to Have<ul><li>Experience with SharePoint, scripting, or web technologies.</li><li>Prior work with finance/operations systems or complex data environments.</li><li>Experience in NISC systems </li><li>M-Files </li><li>Mobile applications connections</li></ul>Core Responsibilities of the role:• What does a typical day in the life look like? • 60% – End User Support (Finance-Focused)• Addressing slow system performance• Resolving login issues• Handling frozen batches / batch resets• Walk-up troubleshooting for finance, analytics, and general system issues• 40% – Reporting & Analytics• Building and fixing reports• Maintaining and troubleshooting reports Soft Skills• Excellent customer service mindset• Comfortable with face to face user support• Fast learner who can flex across multiple systems• Able to wear multiple hats in a dynamic environment
2026-03-24T19:38:42Z

Dispatcher

Cedar Rapids, IA
onsite
Contract / Temporary to Hire
18.00 - 22.00 USD / Hourly
Position OverviewWe are seeking a highly organized and proactive Dispatcher to support a growing local organization's operations team on a contract-to-hire basis. This role is responsible for managing incoming service requests, dispatching field technicians, maintaining accurate documentation, and ensuring a seamless flow of communication between customers, vendors, and internal teams. This is a great opportunity to join a fast paced, dynamic team! Experience working within the skilled trades, construction, mechanical, or service industries is a strong plus. Key Responsibilities<ul><li>Answer and route incoming service requests in a professional, customer‑focused manner.</li><li>Schedule, dispatch, and adjust daily assignments for field technicians.</li><li>Communicate job details, required materials, and expectations to technicians clearly and efficiently.</li><li>Create, update, and track service orders within the company’s ERP or workflow management system.</li><li>Order or coordinate parts and materials as needed for each job.</li><li>Maintain accurate documentation, including job notes, time logs, and service reports.</li><li>Assist with expense reports, invoice preparation, and other administrative tasks as needed.</li><li>Monitor job progress throughout the day and provide updates to customers and internal teams.</li><li>Identify scheduling conflicts and resolve issues in real time to keep projects on track.</li><li>Support general office operations, data entry, and ad‑hoc administrative needs.</li></ul>
2026-04-03T21:58:41Z

Parts Order Fulfillment Analyst

Waterloo, IA
remote
Temporary
- USD / Hourly
Robert Half is hiring a Parts Order Fulfillment Analyst for a Manufacturing client in Waterloo, IA. This professional will support service part availability and order fulfillment within a product engineering environment. What You’ll Do<ul><li>Forecast service parts and manage part availability</li><li>Partner with factories and cross‑functional teams (engineering, supply management, product support)</li><li>Review forecasts and recommend ordering adjustments</li><li>Manage order fulfillment to support the master schedule</li><li>Analyze metrics to improve processes and customer experience</li><li>Prepare and share status updates</li></ul>Additional Details<ul><li>Hours between 6:00 AM–4:00 PM (no overtime)</li><li>Fully onsite, business casual</li><li>No visa sponsorship available</li><li>May drive personal vehicle locally or company vehicle indoors </li></ul>
2026-04-10T21:58:42Z

Client Account Representative

Blue Grass, IA
onsite
Permanent
55000.00 - 65000.00 USD / Yearly
Are you passionate about helping customers, solving problems, and being the trusted point of contact they rely on? Do you enjoy managing accounts, coordinating orders, and building long‑term relationships?A highly respected, industry‑leading U.S. manufacturer is growing and looking for a Client Account Representative to support established customers and ensure a seamless experience from order to delivery. This company is known for exceptional tenured staff, a collaborative environment, and leaders who genuinely invest in their people. If you want a stable career with long-term growth potential, this is an excellent opportunity. Why You’ll Love This Company<ul><li>Strong, stable manufacturer with decades of success</li><li>Fun, low‑drama, team‑oriented culture</li><li>Supportive leadership that trains, mentors, and leads by example</li><li>Excellent internal mobility—employees often grow into roles like pricing, transportation, sales, operations, and more</li><li>A workplace where people feel valued, appreciated, and part of something meaningful</li></ul>What You’ll Do as a Client Account RepresentativeThis is a relationship‑driven position supporting returning customers—no cold calling.In this role, you will:<ul><li>Manage and support a dedicated portfolio of customer accounts</li><li>Build and maintain long‑term client relationships</li><li>Enter and review orders for accuracy and timelines</li><li>Prepare quotes and support customer projects</li><li>Troubleshoot customer needs and coordinate with internal teams</li><li>Handle 75–100 emails & ~10 calls daily</li><li>Navigate changing priorities in a fast-paced environment</li><li>Communicate updates professionally — including when delivering tough news</li></ul>Every day brings variety, problem‑solving, and opportunities to make a real impact.
2026-03-20T16:53:41Z

Bookkeeper/Office Manager

Fairfax, IA
onsite
Permanent
25.00 - 30.00 USD / Hourly
Do you love wearing multiple hats and being the go-to person who keeps everything running smoothly? If QuickBooks is your happy place and you thrive in an environment where autonomy is the norm, this role is for you! Robert Half is partnering with a well-established company within the construction industry to find a dynamic Office Manager/Bookkeeper who loves variety and thrives in a role where independence and trust are key. Why You’ll Love This Role:You’ll be the heartbeat of the office—managing everything from bookkeeping and payroll to vendor communication and job costing. This is a chance to make a real impact in a small, tight-knit team that values hard work, autonomy, and a positive attitude. What You’ll Do:<ul><li>Manage QuickBooks Desktop for AP/AR, job setup, billing, and reconciliations</li><li>Process invoices, monitor financial transactions, and resolve discrepancies</li><li>Handle payroll (including union payroll- training provided), prepare and submit union reports and dues</li><li>Maintain employee files, onboarding paperwork, and support HR-related tasks</li><li>Perform bank reconciliations and oversee accurate financial reporting</li><li>Partner with the CPA for year-end processes and assist with tax filings</li><li>Keep office operations running smoothly—filing, reporting, and light administrative tasks</li><li>Communicate with vendors and team members (primarily via email and text)</li></ul>
2026-04-13T19:18:44Z

Legal Assistant

Waterloo, IA
onsite
Permanent
58000.00 - 80000.00 USD / Yearly
We are looking for a dedicated Legal Assistant to join our team in Waterloo, Iowa. In this role, you will play a crucial part in supporting legal operations, handling client-related tasks, and ensuring smooth case management. The ideal candidate is organized, detail-oriented, and capable of managing multiple responsibilities efficiently. Responsibilities: • Conduct client intake processes to gather necessary information and establish case files. • Handle client file management using Clio, ensuring accurate and up-to-date records. • Request and manage medical records to support case documentation. • Oversee a caseload of 20-40 car accident and personal injury cases, maintaining attention to detail and organization. • Coordinate and maintain schedules through effective calendar management. • Communicate with clients and other stakeholders to provide updates and address inquiries. • Assist in preparing legal documents and correspondence as needed. • Ensure compliance with legal standards and procedures in all case-related activities. • Support attorneys with administrative tasks to streamline case workflows.
2026-04-10T15:53:43Z

Financial Analyst

Cedar Rapids, IA
onsite
Temporary
24.00 - 27.00 USD / Hourly
We are seeking a detail-oriented and analytical Investment Analyst to join this busy Cedar Rapids team. This role is ideal for professionals who excel at maintaining data quality, thrive in detail-intensive environments, and bring both technical and business analysis expertise to investment operations. This role offers a hybrid schedule.Day-to-Day Responsibilities:<ul><li>Ensure quality data across multiple domains: Security, Analytics, Benchmarks, and Pricing for daily and monthly processes.</li><li>Review and reconcile security holdings, analytics, and performance data to ensure consistency, accuracy, and logical outcomes.</li><li>Move, format, and validate large data sets using Excel; Ability to make sense of large volumes of data</li><li>Create or update securities, such as Corporate Bonds, by adhering strictly to procedures and templates—precision is critical.</li><li>Follow standard operating procedures for all security updates, with attention to each unique instance and its nuances.</li><li>Support ongoing process completion, maintaining a focus on meeting customer/client needs and ensuring all steps are properly documented.</li><li>Apply technical skills and business understanding to monitor, improve, and guarantee data integrity within investment systems.</li></ul>
2026-04-06T16:14:07Z

Administrative Assistant-Level 2 - Experienced (6 - 10 Ye...

Palo, IA
remote
Temporary
20.00 - 23.00 USD / Hourly
We are looking for an experienced Administrative Assistant to provide critical support to a team of professionals in Palo, IA. This long-term contract position requires a detail-oriented individual with strong organizational and communication skills. The role involves managing administrative tasks, producing reports, and ensuring compliance with established procedures and policies. Responsibilities:• Compile, analyze, and interpret data to create reports, charts, graphs, and presentations.• Respond to routine correspondence by following established procedures without requiring managerial review.• Manage documents, maintain schedules, and organize activities to ensure smooth operations.• Interact with internal and external customers to address inquiries and provide solutions.• Ensure compliance with company policies, procedures, and safety guidelines in all tasks.• Participate in special projects, including process enhancements and documentation updates.• Coordinate staffing-related activities, such as onboarding and hiring processes.• Support business functions by validating plans, reviewing expenses, and optimizing procedures.• Lead initiatives to improve document management and streamline organizational practices.• Utilize Microsoft technologies to efficiently perform administrative duties and reporting tasks.
2026-03-20T16:38:44Z

Inventory Coordinator

Waterloo, IA
onsite
Temporary
18.00 - 20.00 USD / Hourly
We are seeking an Inventory Coordinator to assist a Waterloo healthcare organization with updating and transitioning medical device inventory from Excel into their new inventory management platform. This role focuses on inventory counts, labeling equipment, and data entry. This is a hands-on, project-based role that combines inventory best practices with system implementation support. The immediate need is on a contract basis, but the right person could earn a permanent role with this department! Key Responsibilities:<ul><li>Conduct physical inventory counts to establish a trusted baseline</li><li>Reconcile physical inventory to legacy records prior to migration</li><li>Prepare inventory data for transition into a new software platform</li><li>Prepare the client for accurate ongoing and year-end inventory counts</li></ul>
2026-04-14T14:18:44Z

HR Compliance Specialist

Cedar Rapids, IA
onsite
Temporary
18.05 - 20.00 USD / Hourly
HR Coordinator – Onboarding & ComplianceLocation: Cedar Rapids, IASchedule: Contract / Temporary Our Cedar Rapids–based client is seeking an HR Coordinator to support onboarding, compliance, and day‑to‑day HR operations during a period of increased activity. This role is ideal for a detail‑oriented HR professional who thrives in a fast‑paced environment and is comfortable managing multiple onboarding processes simultaneously. Key Responsibilities:<ul><li>Coordinate new‑hire onboarding, including offer documentation, I‑9/E‑Verify, background checks, and orientation scheduling</li><li>Ensure compliance with federal, state, and company policies, maintaining accurate and up‑to‑date employee records</li><li>Partner with HR, hiring managers, and payroll to ensure smooth employee starts and transitions</li><li>Track onboarding and compliance documentation, follow up on missing items, and maintain audit‑ready files</li><li>Support general HR administrative needs as assigned (reporting, data entry, employee communications)</li></ul>
2026-04-03T14:58:43Z

Accounting Clerk

Waterloo, IA
onsite
Temporary
19.00 - 22.00 USD / Hourly
Accounting Clerk – Accounts Payable Support (Contract, Onsite)Location: Waterloo, IAType: Contract | OnsiteJob DescriptionOur client in Waterloo is seeking a detail-oriented Accounting Clerk to support a fast-paced Accounts Payable (AP) team. This contract role will focus heavily on high-volume email correspondence, vendor communication, expense processing, and system updates within Concur and SAP. The ideal candidate is organized, responsive, and comfortable working in a deadline-driven accounting environment.Key Responsibilities<ul><li>Support the Accounts Payable team with day-to-day administrative and transactional tasks</li><li>Manage high-volume email correspondence, responding to vendor inquiries and internal requests in a timely and professional manner</li><li>Communicate with vendors regarding payment status, invoice questions, and account maintenance</li><li>Update and maintain vendor banking information, ensuring accuracy and compliance</li><li>Assist with expense report processing and reconciliation using Concur</li><li>Enter, review, and update AP-related data within SAP</li><li>Assist with invoice processing, documentation, and general AP support as needed</li><li>Maintain accurate records and ensure adherence to internal controls and procedures</li></ul>
2026-03-20T14:48:43Z

Financial Analyst

Waterloo, IA
onsite
Permanent
75000.00 - 95000.00 USD / Yearly
Robert Half is looking for a skilled Financial Accounting Analyst to join our manufacturing client near Waterloo, Iowa. In this role, you will be responsible for analyzing financial data, preparing reports, and contributing to the organization's overall financial strategy. The ideal candidate will have a strong foundation in accounting, budgeting, and capital management within manufacturing industry. Responsibilities:• Conduct detailed financial analyses to support decision-making and strategic planning.• Prepare and manage budgets, ensuring alignment with organizational goals.• Analyze and interpret variances in financial performance, providing actionable insights.• Oversee capital management processes to optimize resource allocation.• Collaborate with manufacturing teams to monitor and manage cost accounting activities.• Perform month-end close activities, including reconciliations and financial reporting.• Develop and maintain financial models to support forecasting and planning efforts.• Provide recommendations to improve financial processes and systems.• Assist in preparing presentations and reports for management and stakeholders.
2026-04-13T19:53:44Z