We are looking for a detail-oriented Collections Specialist to support receivables management in Indianapolis, Indiana. This role focuses on maintaining healthy account balances through timely follow-up, clear customer communication, and accurate documentation. The ideal candidate can manage both commercial and consumer accounts while helping reduce outstanding payments and strengthen overall collection performance.<br><br>Responsibilities:<br>• Contact customers regarding past-due balances and guide them through payment resolution options in a clear manner.<br>• Review account activity, billing records, and payment history to identify delinquency issues and determine appropriate collection actions.<br>• Manage a portfolio of commercial and consumer accounts, prioritizing follow-up efforts to improve recovery results.<br>• Record all collection efforts, customer interactions, and payment commitments accurately within internal systems.<br>• Work closely with billing and credit teams to address disputes, correct account discrepancies, and support timely account resolution.<br>• Monitor outstanding receivables and escalate higher-risk accounts when additional review or action is required.<br>• Support collection process improvements, including updates related to workflow or system changes when needed.<br>• Prepare status updates and aging information to help leadership track collection progress and account trends.
We are looking for a detail-oriented Records Clerk to support administrative and records management activities for a non-profit organization in Indianapolis, Indiana. This contract opportunity with permanent potential is well suited for someone who enjoys structured work, handles confidential information with care, and contributes effectively in a team-based office environment. The person in this role will help keep both physical and digital records accurate, accessible, and well organized while assisting with day-to-day operational needs.<br><br>Responsibilities:<br>• Maintain an orderly filing environment by sorting, updating, and retrieving records in both paper and electronic formats.<br>• Support document processing through scanning, copying, indexing, and filing materials accurately and in a timely manner.<br>• Prepare books, packets, mailings, and other assembled materials for internal or external distribution.<br>• Coordinate outgoing deliveries and shipments, ensuring items are packaged and routed correctly.<br>• Provide occasional reception or front-office coverage to help maintain smooth daily operations.<br>• Partner with central services staff to balance workloads, meet deadlines, and complete shared assignments.<br>• Assist with special projects and routine administrative tasks that support departmental operations.<br>• Manage sensitive grant-related and departmental records with a high level of discretion and confidentiality.<br>• Cross-train with teammates to provide dependable backup support when coverage is needed.