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1 result for Records Specialist in Carmel, IN

Collections Supervisor

Indianapolis, IN
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for an experienced Collections Supervisor to lead accounts receivable collection efforts in Indianapolis, Indiana. This position blends team leadership with direct management of complex delinquent accounts, making it ideal for someone who can balance strategy, accountability, and day-to-day execution. The successful candidate will guide performance, strengthen collection outcomes, and build strong cross-functional partnerships in a fast-moving business environment. Responsibilities: • Lead the daily workflow of the collections team, ensuring overdue balances are addressed promptly and consistently. • Maintain ownership of a select group of critical or complicated accounts while supporting broader team collection efforts. • Establish meaningful performance measures and use reporting to monitor productivity, recovery results, and customer outreach activity. • Define individual expectations for team members, review progress regularly, and provide constructive feedback to improve results. • Train and mentor staff on effective collection approaches, clear communication, and sound negotiation practices. • Oversee collection activity to ensure alignment with company policies, credit guidelines, and applicable regulatory standards. • Handle escalated account concerns and customer disputes with urgency and sound judgment. • Partner with internal teams to resolve billing, payment, and account issues that affect collections performance. • Prepare recurring summaries on aging, team effectiveness, and collection trends for leadership review. • Identify operational improvements that streamline workflows and strengthen cash recovery outcomes.
2026-05-14T00:00:00Z