Add your latest resume to match with open positions.

3 results for Customer Service Manager in Carmel, IN

Customer Experience Specialist

Indianapolis, IN
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule. Responsibilities:• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.• Use company systems and internal tools to track orders, update account information, and support operational workflows.• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.
2026-07-22T00:00:00Z

Member Services Rep

Carmel, IN
onsite
Temporary to Hire
16.8625 - 19.525 USD / Hourly
We are looking for a detail-oriented Member Services Rep to join an insurance team in Carmel, Indiana on a contract basis with the potential for a permanent role. This position is well suited for someone who can stay organized in a high-volume environment, adapt quickly when priorities shift, and maintain a high level of accuracy throughout the day. The ideal candidate is comfortable handling administrative tasks, supporting member needs, and working efficiently with standard office software. This position is on-site and hour are 8:00am-4:00pm Monday-Friday. Responsibilities:• Enter and update member information with a strong focus on speed, precision, and data quality.• Respond professionally to member inquiries while delivering courteous and dependable customer support.• Manage frequent task changes and interruptions while keeping work organized and on schedule.• Use Microsoft Word, Excel, email, and other office tools to complete daily administrative assignments.• Prepare, copy, file, and maintain records so documentation remains accurate and easy to retrieve.• Review information carefully to identify errors and ensure records are complete before processing.• Support a fast-moving service environment by balancing multiple duties and meeting productivity expectations.
2026-07-21T00:00:00Z

Inside Sales Manager

Indianapolis, IN
onsite
Permanent / Full Time
80000 - 130000 USD / Yearly
We are seeking a driven and hands-on Inside Sales Manager to build, lead, and scale a high-performing inside sales team. This role offers a unique opportunity to create structure within an established organization—developing processes, driving accountability, and delivering measurable growth across plumbing, HVAC, and appliance product lines.You’ll partner closely with outside sales, branch leadership, and operations to improve efficiency, increase quote conversion, and strengthen customer relationships. Key ResponsibilitiesTeam Leadership & Development<ul><li>Recruit, hire, and onboard inside sales team members</li><li>Set clear activity goals and performance expectations</li><li>Coach, mentor, and develop team members to maximize performance</li><li>Build a culture focused on accountability, execution, and continuous improvement</li></ul>Sales Growth & Execution<ul><li>Drive revenue growth across existing, inactive, and new accounts</li><li>Develop outbound calling strategies to uncover new opportunities</li><li>Increase quote volume, speed, and conversion rates</li><li>Promote upselling and cross-selling across product lines</li></ul>Sales Partnership<ul><li>Collaborate closely with outside sales to support account management</li><li>Assist with quoting, order follow-up, and customer communication</li><li>Improve responsiveness and overall customer experience</li></ul>Process & Performance Management<ul><li>Standardize workflows for quoting, follow-up, and pipeline management</li><li>Track and manage KPIs, dashboards, and team performance</li><li>Drive CRM utilization and process consistency</li><li>Maintain pricing discipline and support margin optimization</li></ul>Customer Experience<ul><li>Ensure timely, accurate, and professional communication</li><li>Build strong relationships with contractors and trade partners</li><li>Resolve issues quickly with a service-oriented approach</li></ul>
2026-07-13T00:00:00Z