Add your latest resume to match with open positions.

5 results for Customer Service Manager in Carmel, IN

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
17 - 18 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume call center in Indianapolis, Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, resolving routine account concerns, and communicating service options with clarity and professionalism. The person in this role will manage inbound inquiries, document customer issues accurately, and contribute to a positive service experience while meeting established performance expectations. The hours for this position will be Monday-Friday 10am-7pm. Responsibilities:• Respond to customer inquiries by phone and provide timely, courteous support for routine service-related concerns.• Create and document service tickets for customer issues, ensuring details are entered accurately for follow-up and resolution.• Guide customers through available products, pricing, and applicable fees in a clear and easy-to-understand manner.• Use call center platforms and service tools efficiently to research accounts, update records, and complete customer requests.• Follow established procedures to address standard issues and seek guidance when situations require escalation or additional direction.• Maintain strong performance in quality monitoring, productivity targets, and other call center service metrics.• Encourage customers to use digital and self-service resources when appropriate to improve convenience and account access.• Share information about current promotions, enhanced offerings, and prepay options that may benefit the customer.• Support additional service and administrative tasks as needed to help the team meet operational goals.
2026-06-09T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
16 - 16 USD / Hourly
We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and a service-first mindset in Indianapolis, Indiana. This contract position with permanent potential offers the opportunity to assist veterans, families, and community members by addressing questions, resolving concerns, and delivering a positive experience with every interaction. The ideal candidate is comfortable handling a high volume of inquiries, documenting information accurately, and working across several systems while maintaining attention to detail. This is a meaningful role for someone who values empathy, reliability, and clear communication in a team-oriented environment. This role is on-site Monday-Friday and is 9:30am-6:00pm. Responsibilities:• Respond to inbound customer inquiries by phone and provide courteous, solution-focused support tailored to each situation.• Record customer details, updates, and outcomes accurately in company systems to maintain complete and reliable documentation.• Navigate multiple applications at once to research information, process requests, and deliver timely resolutions.• Investigate service issues, identify practical next steps, and escalate more complex matters to the appropriate team when necessary.• Communicate clearly and calmly during challenging interactions, using active listening and de-escalation skills to support positive outcomes.• Follow established service procedures while adapting to updated tools, workflow changes, and shifting daily priorities.• Partner with coworkers and leadership to share information, maintain service coverage, and support overall team performance.• Maintain dependable attendance and punctuality to ensure consistent support during assigned shifts.
2026-06-05T00:00:00Z

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-29T00:00:00Z

Customer Service Rep II

Indianapolis, IN
onsite
Temporary / Contract
19 - 22 USD / Hourly
Mortgage Origination Customer Service RepresentativeLocation: Indianapolis, INWork Arrangement: OnsiteShift: 8-hour shifts scheduled between 7:30 AM – 6:30 PM ET based on business needsClearance Requirement: Ability to obtain and maintain Public Trust clearanceLanguage Preference: Bilingual (English/Spanish) strongly preferred Position OverviewWe are seeking experienced Mortgage Origination Professionals to support a high-impact customer service environment focused on FHA mortgage programs. This role combines mortgage industry expertise with customer support responsibilities, providing guidance on policies, procedures, and loan processes.The ideal candidate will bring a background in mortgage origination (loan processing, underwriting, or loan officer roles) and a strong commitment to delivering exceptional customer service. This role offers the opportunity to expand expertise in FHA guidelines while supporting both industry professionals and the public. Key ResponsibilitiesCustomer Support & Communication<ul><li>Provide knowledgeable support via phone and email regarding FHA mortgage guidelines and processes</li><li>Respond to inquiries from both lending professionals and the public</li><li>Deliver consistent, high-quality customer service in a fast-paced environment</li></ul>Mortgage Knowledge & Research<ul><li>Utilize mortgage industry experience to research and resolve inquiries using internal knowledge systems</li><li>Stay current on FHA policies, procedures, and regulatory updates</li><li>Apply understanding of loan origination processes to support accurate responses</li></ul>Documentation & Process Adherence<ul><li>Document all customer interactions within the designated system</li><li>Follow established standard operating procedures across communication channels</li><li>Ensure timely, accurate tracking of all requests and resolutions</li></ul>
2026-06-10T00:00:00Z

Inside Sales Manager

Indianapolis, IN
onsite
Permanent / Full Time
80000 - 130000 USD / Yearly
We are seeking a driven and hands-on Inside Sales Manager to build, lead, and scale a high-performing inside sales team. This role offers a unique opportunity to create structure within an established organization—developing processes, driving accountability, and delivering measurable growth across plumbing, HVAC, and appliance product lines.You’ll partner closely with outside sales, branch leadership, and operations to improve efficiency, increase quote conversion, and strengthen customer relationships. Key ResponsibilitiesTeam Leadership & Development<ul><li>Recruit, hire, and onboard inside sales team members</li><li>Set clear activity goals and performance expectations</li><li>Coach, mentor, and develop team members to maximize performance</li><li>Build a culture focused on accountability, execution, and continuous improvement</li></ul>Sales Growth & Execution<ul><li>Drive revenue growth across existing, inactive, and new accounts</li><li>Develop outbound calling strategies to uncover new opportunities</li><li>Increase quote volume, speed, and conversion rates</li><li>Promote upselling and cross-selling across product lines</li></ul>Sales Partnership<ul><li>Collaborate closely with outside sales to support account management</li><li>Assist with quoting, order follow-up, and customer communication</li><li>Improve responsiveness and overall customer experience</li></ul>Process & Performance Management<ul><li>Standardize workflows for quoting, follow-up, and pipeline management</li><li>Track and manage KPIs, dashboards, and team performance</li><li>Drive CRM utilization and process consistency</li><li>Maintain pricing discipline and support margin optimization</li></ul>Customer Experience<ul><li>Ensure timely, accurate, and professional communication</li><li>Build strong relationships with contractors and trade partners</li><li>Resolve issues quickly with a service-oriented approach</li></ul>
2026-06-04T00:00:00Z