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4 results for Customer Service Manager in Carmel, IN

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
16 - 16 USD / Hourly
We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and a service-first mindset in Indianapolis, Indiana. This contract position with permanent potential offers the opportunity to assist veterans, families, and community members by addressing questions, resolving concerns, and delivering a positive experience with every interaction. The ideal candidate is comfortable handling a high volume of inquiries, documenting information accurately, and working across several systems while maintaining attention to detail. This is a meaningful role for someone who values empathy, reliability, and clear communication in a team-oriented environment. This role is on-site Monday-Friday and is 9:30am-6:00pm. Responsibilities:• Respond to inbound customer inquiries by phone and provide courteous, solution-focused support tailored to each situation.• Record customer details, updates, and outcomes accurately in company systems to maintain complete and reliable documentation.• Navigate multiple applications at once to research information, process requests, and deliver timely resolutions.• Investigate service issues, identify practical next steps, and escalate more complex matters to the appropriate team when necessary.• Communicate clearly and calmly during challenging interactions, using active listening and de-escalation skills to support positive outcomes.• Follow established service procedures while adapting to updated tools, workflow changes, and shifting daily priorities.• Partner with coworkers and leadership to share information, maintain service coverage, and support overall team performance.• Maintain dependable attendance and punctuality to ensure consistent support during assigned shifts.
2026-06-05T00:00:00Z

Manager of Member Services

Indianapolis, IN
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for an experienced Manager of Member Services to oversee daily customer support operations in Indianapolis, Indiana. This role leads a member-facing team, ensures consistent service quality, and helps build an efficient department through strong staffing and scheduling practices. The ideal candidate brings a hands-on leadership style, sound judgment in hiring and coaching, and a focus on balancing service excellence with cost awareness. **WORK HOURS** - This role is scheduled for a regular shift from 3:30 PM to 12:00 AM each workday. Responsibilities:• Direct the day-to-day work of a member services team, setting expectations and maintaining accountability for performance.• Create and adjust staff schedules to support service levels, coverage needs, and operational efficiency.• Lead recruitment efforts by interviewing candidates, identifying suitable talent, and making informed hiring decisions.• Onboard and develop new team members through structured training, coaching, and ongoing performance support.• Guide the team in delivering high-quality assistance to customers across call center and member service interactions.• Monitor departmental spending and make practical decisions that help manage costs while maintaining service standards.• Provide team leadership through regular feedback, issue resolution, and continuous improvement of service processes.
2026-06-05T00:00:00Z

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-29T00:00:00Z

Inside Sales Manager

Indianapolis, IN
onsite
Permanent / Full Time
80000 - 130000 USD / Yearly
We are seeking a driven and hands-on Inside Sales Manager to build, lead, and scale a high-performing inside sales team. This role offers a unique opportunity to create structure within an established organization—developing processes, driving accountability, and delivering measurable growth across plumbing, HVAC, and appliance product lines.You’ll partner closely with outside sales, branch leadership, and operations to improve efficiency, increase quote conversion, and strengthen customer relationships. Key ResponsibilitiesTeam Leadership & Development<ul><li>Recruit, hire, and onboard inside sales team members</li><li>Set clear activity goals and performance expectations</li><li>Coach, mentor, and develop team members to maximize performance</li><li>Build a culture focused on accountability, execution, and continuous improvement</li></ul>Sales Growth & Execution<ul><li>Drive revenue growth across existing, inactive, and new accounts</li><li>Develop outbound calling strategies to uncover new opportunities</li><li>Increase quote volume, speed, and conversion rates</li><li>Promote upselling and cross-selling across product lines</li></ul>Sales Partnership<ul><li>Collaborate closely with outside sales to support account management</li><li>Assist with quoting, order follow-up, and customer communication</li><li>Improve responsiveness and overall customer experience</li></ul>Process & Performance Management<ul><li>Standardize workflows for quoting, follow-up, and pipeline management</li><li>Track and manage KPIs, dashboards, and team performance</li><li>Drive CRM utilization and process consistency</li><li>Maintain pricing discipline and support margin optimization</li></ul>Customer Experience<ul><li>Ensure timely, accurate, and professional communication</li><li>Build strong relationships with contractors and trade partners</li><li>Resolve issues quickly with a service-oriented approach</li></ul>
2026-06-04T00:00:00Z