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7 results for Customer Service Manager in Carmel, IN

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
16 - 16 USD / Hourly
We are looking for a Customer Service Representative to join a mission-driven organization serving veterans, their families, and surrounding communities in Lawrence, Indiana. This contract-to-permanent opportunity is ideal for someone who brings patience, professionalism, and a genuine desire to help others through meaningful daily interactions. In this role, you will support callers with care and accuracy while contributing to a team focused on dependable service and respectful communication. Responsibilities:• Assist customers by phone and through written communication, addressing questions, concerns, and service needs with professionalism and empathy.• Research issues across several systems at once to provide accurate information, complete updates, and guide customers toward appropriate resolutions.• Enter and maintain customer records with a high degree of accuracy, ensuring documentation is complete and aligned with established procedures.• Analyze service issues, identify practical next steps, and escalate complex matters when additional support or approval is required.• Adjust quickly to updated workflows, changing priorities, and new tools while maintaining consistent service quality.• Work closely with teammates and leadership to share information, support daily operations, and contribute to a positive customer experience.• Use active listening and clear communication techniques to calm difficult situations and help move conversations toward resolution.• Maintain reliable attendance and punctuality to support scheduled coverage and uninterrupted service for customers.
2026-08-14T00:00:00Z

Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
17 - 18 USD / Hourly
We are looking for a Customer Service Representative to support customers in a fast-paced payments environment. This Contract to Permanent opportunity is ideal for someone who communicates clearly, enjoys resolving routine service matters, and can confidently guide customers through available products and support options. The person in this role will handle incoming inquiries, document account concerns accurately, and help customers understand pricing, promotions, and digital service resources. This position is 2pm-11pm Monday-Friday. Responsibilities:• Respond to customer inquiries by phone and provide timely, attentive support for a variety of service-related concerns.• Create and document service tickets for customer-reported issues, ensuring details are accurate and complete for follow-up.• Explain available products, service choices, fees, and pricing in a clear manner so customers can make informed decisions.• Use customer service platforms and internal tools efficiently to review accounts, research questions, and complete service requests.• Resolve standard customer issues by following established procedures and escalating matters when additional guidance is needed.• Support call center performance goals by maintaining strong quality standards, accurate records, and productive call handling.• Encourage customers to use digital and self-service resources when appropriate to improve convenience and issue resolution.• Share information about current promotions, enhanced offerings, and prepay options that may benefit the customer.• Perform additional related duties as assigned to support daily call center operations.
2026-08-20T00:00:00Z

Customer Experience Specialist

Indianapolis, IN
onsite
Temporary / Contract
23.08 - 30.77 USD / Hourly
We are looking for a Customer Service Relations Specialist to support customer accounts from order intake through delivery while building strong, dependable client relationships. This Long-term Contract position is based in Indianapolis, Indiana, and is ideal for someone who can balance customer communication, order accuracy, and cross-functional coordination in a fast-paced manufacturing setting. The role works closely with sales, production, and shipping teams to help ensure customer needs are addressed promptly and deliveries stay on schedule. Responsibilities:• Manage a portfolio of customer accounts ranging from straightforward to highly complex, providing responsive day-to-day support.• Receive and enter customer orders from clients and account managers with a high level of accuracy and urgency.• Keep customers informed by addressing questions related to order progress, pricing requests, revisions, confirmations, and service concerns.• Process purchase orders, apply account adjustments or credits when needed, and maintain accurate customer records.• Partner with manufacturing and shipping teams to help meet delivery commitments and resolve order-related issues.• Use company systems and internal tools to track orders, update account information, and support operational workflows.• Investigate and respond to customer complaints or service challenges in a thorough and solution-focused manner.
2026-08-19T00:00:00Z

Client Services Coordinator

New Palestine, IN
onsite
Temporary / Contract
25 - 32 USD / Hourly
We are looking for a Client Services/ Account Management Coordinator to support customer accounts and help ensure service needs are handled efficiently in New Palestine, Indiana. This Contract position is ideal for someone who enjoys account management, delivering responsive service, coordinating details across teams, and building positive client relationships. The person in this role will serve as a key point of contact for service-related questions, helping customers and clients navigate issues while keeping communication clear and organized. Responsible for managing relationships with commercial customers that rent or purchase waste management equipment, while serving as the primary point of contact for service and support needs. Responsibilities:<ul><li>Coordinate maintenance visits and service calls for compactor equipment, ensuring appointments are arranged accurately and completed on schedule.</li><li>Handle inbound and outbound service call and service emails</li><li> Respond to customer questions and concerns, guiding clients through service issues and helping drive practical resolutions.</li><li>Document client communications, service activity, and open requests in company systems with a high level of accuracy.</li><li> Partner with technicians and internal service personnel to keep repair needs moving forward in a timely and effective manner.</li><li>Explain recommended operating and upkeep practices so customers can use compactor units safely and reduce recurring service problems.</li><li>Follow up after service interactions to confirm concerns have been addressed and satisfaction levels remain high.</li><li>Work with leadership to spot service gaps, recommend process enhancements, and improve the overall customer experience.</li><li>Maintain tracking tools and service-related lists, including repair history records and supporting spreadsheets. </li><li>Answer customer inquiries via phone and email.</li><li>Investigate billing, service, delivery, and equipment concerns and resolve issues related to equipment operations.</li><li>Ensure a positive customer experience by serving as the primary contact for assigned customers.</li><li>Build and maintain strong client relationships.</li><li>Conduct regular follow-ups to ensure customer satisfaction and address customer concerns and resolve issues promptly</li></ul>
2026-08-20T00:00:00Z

Call Center Representative

Indianapolis, IN
remote
Temporary / Contract
17 - 18.5 USD / Hourly
Job Summary: We are seeking a detail-oriented Self-Pay Operations Specialist to support patient account operations, documentation processing, and revenue cycle activities. This role is responsible for managing patient-related requests, reviewing accounts, resolving discrepancies, and ensuring accurate and timely communication with patients, payors, attorneys, and internal departments.Essential Job Functions:<ul><li>Process patient-related documentation requests, including printing and mailing medical records, itemized bills, UB forms, 1500 forms, EOBs, and other required documents.</li><li>Retrieve documentation from multiple sources, including client host systems, EIQ, shared folders, Teams folders, emails, and virtual fax systems.</li><li>Pull, organize, and distribute documentation to appropriate individuals or departments.</li><li>Process daily hardcopy payer documents and ensure timely preparation for mailing.</li><li>Review patient accounts, work queues, work lists, and patient portals to complete assigned tasks and resolve outstanding issues.</li><li>Identify account errors, make corrections when appropriate, and collaborate with internal departments to resolve complex account issues.</li><li>Respond professionally to inquiries from patients, payors, attorneys, and other stakeholders through email and other communication channels.</li><li>Provide daily reporting on workload volumes, backlogs, and workflow updates.</li><li>Assist with pulling reports and completing special projects as assigned.</li><li>Partner with cross-functional teams to resolve patient concerns and improve the overall patient experience.</li><li>Interpret and explain account information while providing accurate resolutions to complex patient-related situations.</li></ul>
2026-08-07T00:00:00Z

Bilingual Spanish Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
18 - 19 USD / Hourly
We are looking for a Bilingual Spanish Customer Service Representative to support customers in a fast-paced payments environment in Indianapolis, Indiana. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, enjoys solving routine service issues, and can deliver a positive experience across phone and digital channels. The person in this role will handle customer inquiries, provide accurate product and pricing information, and contribute to team performance through strong service quality and efficiency. Hours for this position are 2pm-11pm Monday-Friday. Responsibilities:• Respond to customer inquiries by phone and create service tickets to document and address reported concerns.• Provide clear explanations of available products, service features, pricing, and applicable charges so customers can make informed decisions.• Use customer support platforms and internal tools efficiently to review accounts, research questions, and complete service requests promptly.• Resolve standard customer issues by following established procedures and seeking guidance when situations require additional support.• Meet performance expectations related to service quality, productivity, and call handling standards within the contact center.• Encourage customers to use online and automated self-service resources when those options best fit their needs.• Share information about current promotions, enhanced offerings, and upgraded services that may benefit the customer.• Prepare rate quotes and guide customers toward prepaid options when appropriate.• Complete additional customer support tasks and administrative duties as assigned to help the team operate smoothly.
2026-08-20T00:00:00Z

Tech Support Manager

Pittsboro, IN
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Tech Support Specialist to support field and onsite IT operations for construction environments in Pittsboro, Indiana. This Long-term Contract opportunity is ideal for someone who enjoys hands-on technical support, solving user issues efficiently, and keeping workplace technology reliable across site locations. The role focuses on deskside assistance, system access support, hardware troubleshooting, and maintaining stable connectivity for end users. Responsibilities:• Provide onsite technical assistance for employees and site teams, resolving day-to-day hardware, software, and connectivity concerns.• Travel to new job site locations as needed to set up and verify reliable IT access, workstation readiness, and network connectivity.• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.• Diagnose and resolve issues involving Windows 10 devices, desktop equipment, and other end-user technology.• Perform deskside support for laptops, desktops, peripherals, and related computer hardware to minimize downtime.• Track recurring support trends and develop dashboards or reporting views that help communicate service activity and technical issues.• Coordinate basic troubleshooting efforts for system performance, device functionality, and user access problems.• Maintain organized documentation of support requests, resolutions, and equipment status to improve ongoing service delivery.
2026-08-21T00:00:00Z