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4 results for Customer Experience Specialist in Carmel, IN

Customer Service Representative

Anderson, IN
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team onsite in Anderson, Indiana. In this long-term contract position, you will play a key role in delivering exceptional support to ministers, churches, and constituents, while ensuring smooth administrative and technical operations. This is an excellent opportunity to make a meaningful impact by contributing to the success of our faith organization and fostering strong communication within our community. Responsibilities:• Provide outstanding customer service and pastoral care to individuals via phone and other communication channels.• Maintain and update minister and church data, ensuring accuracy and reliability of records.• Support administrative operations by assisting with front desk duties and covering for the Executive Assistant when needed.• Develop and document processes, and cross-train team members on Engagement Team responsibilities.• Manage technical support tickets, ensuring proper documentation and resolution in a timely manner.• Continuously improve technical knowledge and system proficiency to better assist constituents.• Share accurate and timely information with constituents to address their inquiries effectively.• Collaborate with team members to adapt to changing priorities and organizational needs.
2026-04-13T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Permanent
45000 - 48000 USD / Yearly
We are looking for a detail-oriented Customer Service Specialist to join our Client's team in Indianapolis, Indiana. This role involves managing schedules, processing purchase orders, and maintaining clear communication with clients in a fast-paced environment. If you thrive under deadlines and enjoy multitasking while ensuring accuracy, this position offers a great opportunity to grow your skills. Responsibilities:• Answer and route incoming calls as part of a two-person team, ensuring prompt and attentive communication.• Collaborate with production builders weekly to review schedules, update timelines, and confirm accuracy.• Process and print new purchase orders, ensuring all information is accurately entered into internal systems.• Maintain and regularly update builder schedules to meet all weekly deadlines.• Perform data entry and documentation tasks efficiently in a fast-paced setting.• Participate in training to gain a comprehensive understanding of the company's products and services.
2026-04-06T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Contract / Temporary to Hire
16 - 17.6 USD / Hourly
We are looking for a Customer Service Representative to support members and callers with patience and care in Indianapolis, Indiana. This Contract to permanent opportunity is ideal for someone who enjoys helping others, managing inquiries efficiently, and delivering a positive service experience in every interaction. In this role, you will assist individuals connected to a mission-driven organization that serves veterans, their families, and local communities. Success in this position requires strong communication, sound judgment, and the ability to work accurately across multiple systems in a fast-paced environment. Responsibilities:• Respond to incoming customer inquiries by phone and provide clear, courteous, and solution-focused support.• Document conversations, updates, and account details with a high level of accuracy while following established procedures.• Use multiple applications and internal systems at the same time to research issues, enter information, and complete service requests.• Investigate customer concerns, identify appropriate next steps, and escalate more complex matters when additional support is needed.• Maintain a calm and attentive approach during challenging interactions and work to de-escalate concerns effectively.• Adapt to updated workflows, system changes, and shifting priorities while continuing to meet service expectations.• Collaborate with team members and supervisors to share information, resolve issues, and support daily operations.• Meet attendance, schedule, and coverage expectations to help ensure consistent service for customers.
2026-04-21T00:00:00Z

Sales Operations Specialist

Indianapolis, IN
remote
Temporary
21 - 23 USD / Hourly
We are looking for a meticulous, process-driven Sales Operations Specialist to join our growing national team. This is a fully remote role focused on the intersection of data management and insurance sales support. You will be responsible for producing high-accuracy quotes for medical and ancillary insurance products, serving as the essential link between our Sales team and Underwriting partners.This is not a sales role. You will not be making cold calls or closing deals. Instead, you are the engine behind the scenes ensuring that every quote we send to small businesses across the U.S. is timely, and compliant. Are You the Right Fit? To be successful here, you must thrive in a high-speed environment where accuracy is non-negotiable. We are looking for candidates who can check the following boxes:<ul><li>Detail Obsession: You find the one typo in a 200-row spreadsheet that everyone else missed.</li><li>The "Liaison" Mindset: You can professionally and clearly explain to a busy Sales Rep exactly why a specific document is missing or why a quote is pending.</li><li>Technical Comfort: You aren’t intimidated by navigating multiple proprietary systems and carrier portals simultaneously.</li><li>Remote Discipline: You are self-motivated and can maintain high productivity during standard business hours without in-person supervision.</li></ul>Key Responsibilities<ul><li>Precision Quoting: Prepare and generate comprehensive insurance quotes bundling medical, dental, vision, life, and disability plans.</li><li>Data Management: Manipulate and update client data within Excel, using functions to ensure outputs are ready for underwriting.</li><li>Underwriting Coordination: Act as a gatekeeper, gathering all required client documents and ensuring submissions meet every carrier requirement.</li><li>Sales Liaison: Serve as the primary point of contact for sales partners, providing real-time updates on quote status and troubleshooting missing information.</li><li>Process Tracking: Monitor the pipeline of active quotes to ensure no request falls behind schedule.</li></ul>Work Schedule & Training<ul><li>Work Hours: Standard business hours (Approx. 9:00 AM – 5:00 PM in your local time zone).</li><li>Mandatory Training: A structured training period will be required from 8:00 AM – 5:00 PM CT. Attendance during this window is mandatory for the first 2-3weeks.</li><li>Location: 100% Remote (Candidates must reside in the United States)</li></ul>
2026-04-10T00:00:00Z