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3 results for Customer Experience Specialist in Carmel, IN

Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a Customer Service Representative to support customers in Indianapolis, Indiana within a fast-paced payments environment. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, handles inquiries with professionalism, and enjoys helping customers find the right solutions. The person in this role will manage service-related requests, provide accurate product and pricing information, and contribute to a high-quality customer experience across phone and digital channels. **This shift is Monday - Friday 9am - 6pm EST*** Responsibilities:• Respond to customer inquiries by phone and create service cases to document and track reported issues through resolution.• Describe available products, service features, and associated fees in a clear manner so customers can make informed decisions.• Use call center platforms and internal service tools efficiently to access account details, complete updates, and assist customers without unnecessary delays.• Resolve common customer concerns by following established procedures and escalating more complex matters when additional guidance is needed.• Meet performance expectations by maintaining strong call quality, accurate documentation, and productivity standards.• Encourage customers to use online and automated self-service resources when those options provide a faster or more convenient experience.• Share information about current promotions, enhanced offerings, and upgraded solutions that may fit customer needs.• Provide pricing details, prepare customer quotes, and recommend prepay options when appropriate.• Support additional service and administrative tasks as assigned to help the team meet daily operational goals.
2026-05-12T00:00:00Z

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-04T00:00:00Z

Bilingual Spanish Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
18 - 18 USD / Hourly
We are looking for a Bilingual Spanish Customer Service Representative to support customers in a fast-paced payments environment. This contract-to-permanent position is ideal for someone who enjoys resolving inquiries, guiding customers through service options, and delivering a positive experience across every interaction. The person in this role will handle account-related questions, document service needs accurately, and help customers understand available products, pricing, and convenient payment solutions. ***Must speak fluent Spanish*** **Shift: Monday - Friday 9am - 6pm EST** Responsibilities:• Respond to inbound customer inquiries and provide timely, attentive support for a wide range of service-related concerns.• Create and document service cases for customer issues, ensuring each request is recorded clearly and routed appropriately.• Explain available products, service features, fees, and pricing details in a straightforward manner so customers can make informed decisions.• Use customer service platforms and internal tools efficiently to review account information, research questions, and complete service actions.• Resolve routine issues by following established procedures and escalate more complex matters when additional guidance is needed.• Meet performance expectations related to service quality, productivity, and call center standards while maintaining accurate records.• Encourage customers to use digital and self-service resources when appropriate to improve convenience and support account management.• Share information about current promotions, enhanced offerings, and prepayment options that may benefit the customer.• Perform additional support tasks and related duties as assigned to help maintain smooth daily operations.
2026-05-12T00:00:00Z