8 results for Customer Experience Specialist in Carmel, IN

Part Time Customer Experience Specialist

Carmel, IN
onsite
Temporary
18.05 - 19 USD / Hourly
We are looking for a dedicated Part-time Customer Experience Specialist to join our team in Carmel, Indiana. In this long-term contract position, you will play a key role in ensuring exceptional customer satisfaction and retention by addressing customer needs and collaborating across departments. This role requires strong communication skills, proficiency in technology tools, and a focus on improving processes to enhance overall customer experiences. This position is on-site on Tuesday, Wednesday and Thursday 10:00am-2:00pm. Responsibilities:• Collect and document customer feedback using survey tools to ensure accurate reporting.• Analyze feedback and share insights with management to drive strategic improvements.• Monitor customer check-in schedules and track completion statuses effectively.• Utilize AI tools and software like Microsoft Outlook, Teams, Excel, and Word to summarize feedback and communicate efficiently.• Collaborate with sales, operations, and technical teams to deliver seamless customer experiences.• Participate in initiatives to improve processes and refine program strategies.• Provide valuable feedback to leadership to inform decision-making and enhance customer satisfaction.• Respond promptly and professionally to customer inquiries via email and other platforms.
2026-02-25T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary
16 - 18 USD / Hourly
We are looking for a Customer Service Representative to join our team in Lawrence, Indiana. In this Contract to permanent role, you will play a key part in ensuring smooth communication, order processing, and customer satisfaction. This position offers an excellent opportunity to work collaboratively across teams and directly assist customers. Responsibilities:• Respond to customer inquiries via phone and email with professionalism and efficiency.• Process customer orders accurately and ensure timely tracking and delivery.• Collaborate with internal teams to resolve customer issues and streamline workflows.• Maintain detailed records of customer interactions and order statuses using relevant software.• Utilize tools like Outlook and Teams to manage communications and scheduling effectively.• Address inbound calls and emails promptly, providing clear and helpful information.• Support data entry tasks to ensure the integrity of customer and order information.• Coordinate with shipping providers to monitor and update delivery timelines.• Assist in scheduling appointments and managing calendars for client services.• Deliver exceptional service while adhering to business casual attire guidelines.
2026-02-09T00:00:00Z

Customer Service Representative

Indianapolis, IN
remote
Contract / Temporary to Hire
16.625 - 17.5 USD / Hourly
We are looking for a dedicated Weekend 3rd shift Spanish Bilingual Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills. Hours for this position will be 10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat. Responsibilities:• Open and manage trouble tickets to address specific customer issues effectively.• Clearly explain product options, associated charges, and promotions to customers.• Navigate customer service systems and tools efficiently to deliver timely assistance.• Resolve routine problems using established procedures and seek guidance for complex issues.• Maintain high-quality performance standards and meet call center metrics.• Promote self-service tools such as organizational applications and web resources.• Provide accurate quotes for rates and encourage customers to consider prepay options.• Inform customers about new or upgraded products and services.• Conduct additional tasks and responsibilities as assigned to support team objectives.
2026-03-03T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Contract / Temporary to Hire
14.25 - 16.5 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract to permanent position where you will play a vital role in delivering exceptional support and solutions to customers. Your ability to communicate with attention to detail and empathy will help ensure a positive experience for those seeking assistance. If you thrive in a fast-paced environment and are passionate about making a difference, we encourage you to apply. Responsibilities:• Engage with customers to address inquiries, resolve concerns, and provide accurate information in a detail-oriented and empathetic manner.• Navigate multiple systems and applications simultaneously to ensure efficient handling of customer requests.• Identify and troubleshoot issues, offering solutions or escalating matters when necessary to ensure resolution.• Accurately input and maintain customer data while adhering to established processes and documentation standards.• Adapt quickly to new procedures, system updates, and shifting priorities to meet business needs.• Collaborate effectively with team members and leadership to maintain a positive and productive work environment.• Communicate clearly through active listening, verbal explanations, and written correspondence, including de-escalating challenging situations.• Demonstrate reliability by adhering to scheduled shifts and maintaining consistent attendance.• Uphold a strong commitment to delivering high-quality customer service and maintaining a high standard of conduct at all times.
2026-03-05T00:00:00Z

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary
18 - 22 USD / Hourly
We are seeking a Medical Customer Service Specialist to serve as the main point of contact for patients and healthcare providers. In this position, you will help ensure a positive experience for patients by answering inquiries, addressing concerns, verifying information, and supporting the routine operations of a medical office or healthcare setting. Schedule: Monday through Friday, 8:00 a.m. – 5:00 p.m. Key Responsibilities:<ul><li>Deliver prompt, professional assistance to patients via phone, email, and in person</li><li>Manage patient registration, appointment scheduling, and insurance eligibility confirmation</li><li>Respond accurately to questions regarding billing, claims, and account matters</li><li>Maintain compliance with HIPAA regulations to safeguard patient information</li><li>Collaborate with clinical and administrative staff to coordinate patient services and communication</li><li>Document all interactions and track issues to ensure timely follow-up and resolution</li><li>Provide information to patients regarding office procedures, available services, and next steps</li></ul>
2026-03-04T00:00:00Z

Member Experience Coordinator

Indianapolis, IN
onsite
Temporary
15 - 16 USD / Hourly
We are looking for a dedicated Member Experience Coordinator to join our team in Indianapolis, Indiana. In this long-term contract position, you will play a vital role in ensuring exceptional service and support for our members, fostering positive experiences through attentive communication and efficient problem-solving. This role offers the opportunity to be part of a respected organization that values growth, collaboration, and member satisfaction. Responsibilities:• Process incoming mail, including direct mail responses, address changes, undeliverable items, and member correspondence.• Provide internal support by answering procedural questions and offering technical assistance to staff.• Handle inbound member interactions, such as new membership enrollments, billing inquiries, change requests, and cancellations, with a focus on retention.• Conduct outbound member outreach to support retention initiatives and enhance member satisfaction.• Assist with web-related tasks, including address updates, duplicate card requests, and account login troubleshooting.• Manage membership transfers in and out of designated territories using specialized applications.• Maintain accurate records and ensure timely processing of member requests and correspondence.• Collaborate with management to perform additional duties as needed, contributing to team objectives and organizational success.
2026-03-04T00:00:00Z

Customer Service Supervisor

Franklin, IN
onsite
Permanent
60000 - 75000 USD / Yearly
We are looking for a dedicated Customer Service Supervisor to lead and support a team in delivering excellent service and ensuring operational efficiency. Based in Franklin, Indiana, this role requires a hands-on approach to overseeing order fulfillment processes and maintaining high customer satisfaction. The ideal candidate will possess strong organizational skills and a commitment to fostering a collaborative work environment. Responsibilities:• Supervise and guide a team of five customer service representatives, ensuring productivity and quality standards are met.• Oversee the complete order processing cycle, from entry to fulfillment, while identifying areas for improvement.• Address and resolve customer inquiries or complaints promptly, maintaining a high level of satisfaction.• Collaborate with internal departments to streamline communication and ensure seamless operations.• Monitor team performance and provide regular feedback to support skill development.• Implement strategies to enhance the efficiency of customer service processes and workflows.• Ensure compliance with company policies and industry standards in all customer service activities.• Prepare and analyze reports related to customer service metrics and team performance.• Participate in recruiting and training efforts to build a strong customer service team.• Act as a liaison between the team and management, facilitating clear communication and reporting.
2026-03-04T00:00:00Z

Customer Service Specialist - Mortgage

Indianapolis, IN
onsite
Temporary
18 - 21 USD / Hourly
Schedule: 9:35 AM – 6:05 PM EST (may adjust based on customer needs) Role Overview: Mortgage Servicing Customer Service RepresentativeIn this role, you will:- Deliver excellent customer service by handling a variety of calls and emails from the mortgage servicing industry and the public regarding FHA guidelines and procedures.- Use your mortgage servicing knowledge to research and locate answers within a knowledge database.- Follow established standard operating procedures across systems, topics, and communication channels.- Accurately document all customer interactions in the designated database.- Stay current on FHA mortgage processes, updates, and procedural changes.
2026-02-26T00:00:00Z