We are looking for a dedicated Property Front Office staff member to join a nonprofit organization in Grand Rapids, Michigan. As the first point of contact for residents and visitors, you will play a vital role in fostering a welcoming and supportive environment for an affordable housing community. This Contract to permanent position offers an opportunity to contribute to a meaningful mission of helping individuals transition to stable living.<br><br>Responsibilities:<br>• Greet residents and visitors with professionalism and provide assistance with inquiries or daily needs.<br>• Manage incoming calls using a multi-line phone system and direct them to the appropriate departments.<br>• Coordinate resident services such as package deliveries, transportation assistance, and access to shared spaces.<br>• Promote community engagement by encouraging participation in activities and maintaining organized common areas.<br>• Monitor building access points to ensure a safe and controlled entry process.<br>• Address conflicts or incidents calmly and report any safety concerns to management.<br>• Support the preparation of rooms for new residents and report maintenance needs promptly.<br>• Maintain cleanliness and organization in common areas, courtyards, and parking lots.<br>• Facilitate communication between residents and internal teams to address their support needs.<br>• Model respectful and collaborative behavior to reinforce a positive community atmosphere.
