<p>We are looking for a dedicated Customer Service Representative to join a team in the Wall, New Jersey area. In this contract role, you will play a vital part in ensuring smooth communication between our customers, sales teams, and operations. If you thrive in a dynamic environment and enjoy wearing multiple hats, this position offers an excellent opportunity to contribute to a growing organization.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with accuracy and efficiency, including extensive data entry and order tracking.</p><p>• Communicate with sales representatives to provide timely updates on product delivery timelines and supply chain status.</p><p>• Respond to customer inquiries via inbound and outbound calls, ensuring a high level of service and professionalism.</p><p>• Collaborate closely with sales and operations teams to address customer needs and resolve issues.</p><p>• Utilize logistics software, including training on NetSuite Softdeon, to manage order processing and tracking.</p><p>• Assist end users and direct customers, ensuring their product-related questions and concerns are resolved effectively.</p><p>• Maintain detailed records of customer interactions and order statuses for seamless communication.</p><p>• Proactively identify and ask the right questions to ensure clarity and efficiency in all customer interactions.</p><p>• Support ongoing improvements in customer service processes to enhance overall satisfaction.</p>
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Associate to join our team in Jersey City, New Jersey. In this role, you will play a key part in ensuring exceptional customer experiences by addressing inquiries, resolving issues, and fostering positive client relationships. This is a long-term contract position, offering an excellent opportunity to grow within the gambling industry.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly through various communication channels, such as phone, email, and chat.<br>• Resolve customer complaints effectively while maintaining a detail-oriented and empathetic demeanor.<br>• Utilize CRM systems to manage customer data and track interactions for seamless service.<br>• Build and nurture strong client relationships to enhance customer satisfaction and loyalty.<br>• Collaborate with internal teams to address complex issues and ensure timely resolution.<br>• Provide detailed information about products and services, ensuring customers are well-informed.<br>• Monitor and analyze customer feedback to identify areas for service improvement.<br>• Maintain accurate records of customer interactions and ensure compliance with company policies.<br>• Assist in creating and implementing strategies to improve overall customer experience.<br>• Stay updated on industry trends to deliver informed and relevant support.
<p>We are looking for a dedicated and detail-oriented Sales Assistant to join our dynamic team in New Rochelle, New York. This role offers an opportunity to support the company’s growth by ensuring exceptional client satisfaction and retention. As a key bridge between customers and internal departments, you will handle inquiries, resolve challenges, and manage documentation meticulously while fostering strong client relationships. If you thrive on clear communication, teamwork, and enjoy contributing to sales initiatives, this position is your chance to make a meaningful impact.</p>
We are looking for a detail-oriented Receptionist to join our team in New York, New York. This is a Contract-to-Permanent position, offering an excellent opportunity for career growth within the legal industry. The ideal candidate will be responsible for maintaining a welcoming office environment while efficiently handling administrative and clerical tasks.<br><br>Responsibilities:<br>• Manage a multi-line phone system, ensuring calls are answered promptly and directed appropriately.<br>• Greet clients and visitors with professionalism and provide excellent customer service.<br>• Perform accurate data entry tasks and maintain organized records.<br>• Handle email correspondence efficiently, ensuring timely responses.<br>• Coordinate and schedule appointments, meetings, and other events.<br>• Utilize Microsoft Word, Excel, and Outlook to prepare documents and manage communications.<br>• Organize and maintain files, ensuring easy access to important documents.<br>• Collaborate with team members to support office operations and address administrative needs.<br>• Uphold confidentiality and professionalism in a law firm setting.
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Forest Hills, New York on a contract basis. This role is integral to managing insurance payments, reconciling financial transactions, and supporting administrative tasks in a fast-paced healthcare environment. If you thrive in a dynamic setting and have a passion for accuracy and organization, we encourage you to apply.<br><br>Responsibilities:<br>• Process incoming mail, including insurance payments, explanation of benefits (EOBs), and medical record requests, ensuring proper sorting and scanning.<br>• Address issues related to misdirected or returned mail to maintain efficient workflow.<br>• Record incoming payments such as checks, electronic funds transfers (EFTs), and credit card transactions with precision.<br>• Deposit checks and handle credit card payments promptly and accurately.<br>• Reconcile daily activity from multiple credit card merchant accounts against receipts and front desk reports.<br>• Cross-check patient and insurance information to ensure the accuracy of financial transactions.<br>• Download banking activity and align deposits with internal records for seamless reconciliation.<br>• Enter and upload financial data, including cash receipts, into NetSuite accounting software.<br>• Operate office equipment such as scanners and copy machines to support daily administrative tasks.<br>• Assist the accounting team with additional administrative duties as needed.
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p><strong>Job Title:</strong> Faculty Information Systems Specialist</p><p><strong>Job Description:</strong></p><p>We are seeking a detail-oriented Faculty Information Systems Specialist with experience in higher education, faculty information systems, and managing faculty CV data. This role involves entering, updating, and maintaining accurate faculty records—such as appointments, credentials, and CV details—in compliance with institutional standards.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage and update faculty data, including CVs, in systems like Interfolio or Faculty Success</li><li>Ensure data accuracy and consistency</li><li>Coordinate with departments to verify faculty information</li><li>Support reporting and data audits</li></ul><p><br></p><p> </p><p> </p>
We are looking for an experienced IT Auditor to join our team on a long-term contract basis in Woodbridge, New Jersey. In this role, you will be responsible for ensuring compliance with IT general controls and Sarbanes-Oxley (SOX) requirements, while maintaining operational efficiency and security. This position offers an excellent opportunity to leverage your expertise in IT auditing and contribute to the organization's commitment to high-quality standards.<br><br>Responsibilities:<br>• Conduct thorough audits of IT systems and processes to ensure compliance with IT general controls and SOX requirements.<br>• Develop and implement audit programs tailored to the organization's specific needs and industry standards.<br>• Evaluate IT systems, applications, and infrastructure for potential risks and vulnerabilities.<br>• Collaborate with cross-functional teams to identify areas for process improvement and recommend actionable solutions.<br>• Review documentation and evidence to validate adherence to internal controls and regulatory requirements.<br>• Monitor ongoing compliance with established IT governance frameworks and policies.<br>• Prepare detailed audit reports and presentations for management, highlighting findings and recommendations.<br>• Assist in the design and enhancement of IT control frameworks to improve overall system reliability.<br>• Provide guidance and training to stakeholders on IT compliance and audit best practices.
<p>We are seeking a highly skilled and proactive <strong>Application Support Manager</strong> to lead the support and maintenance of enterprise applications, with a strong focus on <strong>SAP BusinessObjects (SAP BO)</strong> and other general business systems. The ideal candidate will have deep expertise in <strong>SQL</strong> and a proven ability to manage cross-functional support initiatives. Prior experience in the <strong>pharmaceutical or biotechnology</strong> industry is highly desirable.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the application support function across core business applications, including SAP BO and other enterprise tools.</li><li>Serve as the escalation point for complex application issues, coordinating with internal teams and third-party vendors.</li><li>Drive root cause analysis and implement preventative measures for recurring incidents.</li><li>Oversee and optimize SQL queries and database interactions to ensure application performance.</li><li>Work closely with business stakeholders to understand requirements, provide solutions, and improve application usage and functionality.</li><li>Maintain application documentation, knowledge bases, and standard operating procedures (SOPs).</li><li>Manage a small team or collaborate with offshore/onshore resources, as applicable.</li><li>Participate in system upgrades, patching, and change management processes.</li><li>Ensure compliance with relevant regulatory and data governance standards, especially within a life sciences environment.</li></ul><p><br></p>
<p>Our client, a celebrated luxury goods company is seeking an experienced and motivated <strong>Call Center Supervisor</strong> to lead the Sales and Client Specialist teams in delivering exceptional service for the holiday season. This is a seasonal opportunity starting immediately with potential to become full-time. The Call Center Supervisor will be responsible for leading, motivating, and developing a team of Sales / Client Specialists to meet and exceed sales targets while upholding the gold standard of luxury service. This role combines people leadership, sales strategy, performance management, and customer experience excellence. The ideal candidate is a confident leader with a proven track record in sales and customer service, preferably in a luxury environment.</p><p><br></p><p><strong><em>**This position requires previous call center supervisor or management experience.**</em></strong></p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Team Leadership & Development</strong></p><ul><li>Lead and inspire a team of Sales / Client Advisors to achieve and surpass sales targets.</li><li>Provide ongoing training, coaching, and development to enhance skills and performance.</li><li>Foster a positive and motivating environment through regular feedback and recognition.</li><li>Hold team members accountable for achieving performance standards.</li><li>Conduct weekly and monthly performance evaluations and in-the-moment coaching.</li><li>Partner with Training and Communications teams to address training needs and reinforce communications.</li><li>Facilitate regular team meetings and one-on-one performance discussions.</li></ul><p><strong>Sales & Strategy Execution</strong></p><ul><li>Develop and implement sales strategies, including Sales through Service and Clienteling, to achieve departmental goals.</li><li>Optimize the “Notify Me” program to maximize sales opportunities.</li><li>Monitor team sales performance and provide regular reports to senior management.</li><li>Collaborate with Marketing, Retail, Ecommerce, and other internal teams to boost sales and enhance the customer journey.</li></ul><p><strong>Customer Service & Escalation Management</strong></p><ul><li>Ensure every customer interaction reflects luxury service standards.</li><li>Identify and manage escalated cases, providing timely and effective solutions.</li><li>Handle Special Orders, including high-value and custom orders.</li><li>Evaluate and act upon customer feedback to continually improve service delivery.</li></ul><p><strong>Operational Support</strong></p><ul><li>Assist fellow supervisors with daily operational tasks as needed.</li><li>Maintain professionalism and integrity in all interactions.</li></ul><p><br></p><p><br></p>
We are looking for a skilled Business Analyst to join our team on a long-term contract basis in New York, New York. In this role, you will collaborate with cross-functional teams to streamline processes, ensure operational excellence, and contribute to systematic improvements. This position offers the opportunity to work in an agile environment while engaging with stakeholders across operations and technology.<br><br>Responsibilities:<br>• Analyze and interpret security settlement processes within capital markets, ensuring a thorough understanding of the settlement lifecycle.<br>• Collaborate with cross-functional teams to identify best practices and promote end-to-end process consistency.<br>• Develop and maintain dashboards and reports that provide actionable insights to monitor operational performance.<br>• Conduct detailed evaluations of data across multiple sources, reconciling discrepancies and recommending solutions.<br>• Work closely with developers to understand data structures, sources, and systematic processes during system development.<br>• Compile comprehensive PowerPoint presentations for senior leadership discussions.<br>• Identify and address data integrity and systematic issues across various platforms, ensuring prioritized fixes.<br>• Create detailed business and technical user stories within Jira to support agile team initiatives.<br>• Execute Python scripts and analyze logs using command-line tools to support data-driven decision-making.
<p>We are hiring for a seasoned Director of IT who has experience implementing salesforce, managing vendor relationships, and people management. You must have experience with budgets, working through and negotiating contracts, RFPs, and SOWs.</p><p><br></p><p>This is a great position for someone who has Project Management experience and has analyzed their department before to determine what should be kept in house vs outsourcing. You will be coaching the IT team, including managing consultants on both the development and infrastructure sides. You must understand how to guide the decision process and present to leadership clearly and effectively. You will be in charge for all source code and SOP documentation.</p><p><br></p><p>This is a strategic position where you will report to the CIO directly, discussing strategy on how to improve the organization's technical standing as well as make it more appealing to current and future clients.</p><p><br></p><p>There is some infrastructure technical work when "all hands on deck," is needed so willingness to roll up your sleeves is a must.</p><p><br></p><p>Apply immediately for consideration!</p><p><br></p>
Our client is looking for a highly organized and detail-oriented Operations & Purchasing Coordinator to join their team. This role is ideal for someone who thrives on managing processes, maintaining vendor relationships, and keeping operations running smoothly. If you have a strong background in purchasing, inventory control, administrative support, and customer service, we want to represent you. Key Responsibilities: Process and manage purchase orders and vendor communications Track inbound shipments, resolve discrepancies, and ensure timely delivery Maintain pricing, product availability, and vendor information Oversee shipping operations and fulfillment flow between warehouse locations Support accounts payable functions (inventory and non-inventory) Assist with custom product lines, such as licensed merchandise or frame programs Coordinate with third-party vendors and manage product artwork and design updates Manage administrative functions, document filing, and customer service inquiries Support marketing materials and internal image/file management systems
<p>We are looking for a dedicated Office Assistant to join a team in the Woodbridge, New Jersey area. This is a long-term contract position, offering an opportunity to collaborate with a dynamic office environment and provide essential administrative support. The role requires attention to detail and a proactive attitude to meet the needs of a busy team.</p><p><br></p><p>Responsibilities:</p><p>• Provide front desk coverage, including greeting visitors and managing incoming calls.</p><p>• Assist in creating and distributing a weekly newsletter to ensure effective communication within the organization.</p><p>• Handle the processing of checks upon arrival and ensure accurate tracking.</p><p>• Facilitate the transfer of leads and deposits, typically one to two times a week.</p><p>• Deliver administrative support to a team of approximately 40 individuals, ensuring smooth operations.</p><p>• Maintain organized records and perform basic clerical duties as needed.</p><p>• Utilize Spanish language skills, if applicable, to enhance communication, though this is not a mandatory requirement.</p><p>• Uphold a business casual dress code while maintaining a detail-oriented demeanor.</p><p>• Coordinate parking arrangements in the designated lot for staff and visitors.</p>
We are looking for an organized and detail-oriented Receptionist to join our team in Cedar Knolls, New Jersey. In this long-term contract role, you will be the first point of contact for visitors and callers, ensuring smooth day-to-day operations at our front desk. This position offers an excellent opportunity to develop your administrative and customer service skills in the water industry.<br><br>Responsibilities:<br>• Schedule and manage appointments to maintain an efficient workflow.<br>• Greet visitors and handle inquiries at the front desk in a courteous manner.<br>• Operate a multi-line phone system to answer calls and direct them appropriately.<br>• Respond to inbound calls while providing accurate information and assistance.<br>• Perform light filing tasks, ensuring records are accurately maintained in a mostly paperless environment.<br>• Participate in training sessions to master call handling and customer interaction techniques.<br>• Maintain a welcoming and organized reception area to create a positive first impression for clients and visitors.
<p>Payroll Specialist</p><p>Growing, Employee-Friendly Company | Bergen County, NJ</p><p><br></p><p>My client is a fast-growing and employee-focused organization in Bergen County seeking a detail-oriented and collaborative Payroll Specialist to join our team. This role is ideal for someone who enjoys working in a supportive environment, values accuracy, and thrives in a fast-paced setting.</p><p><br></p><p>Key Responsibilities</p><p>• Process employee changes in Ceridian Dayforce (transfers, promotions, rate changes, address updates, tax withholdings).</p><p>• Manage and maintain all wage garnishments (child support, tax levies, income executions).</p><p>• Run and distribute payroll reports (monthly, bi-weekly, weekly) to personnel and union offices.</p><p>• Audit and maintain accuracy of employee payroll data in Dayforce.</p><p>• File, scan, and archive payroll documents in line with company retention policies.</p><p>• Assist with union billing and ensure 401(k) compliance.</p><p>• Support departmental and external audits.</p><p>• Troubleshoot and resolve payroll-related issues.</p><p>• Provide departmental coverage as needed.</p><p>• Stay current on federal and state wage, hour, and tax laws, as well as collective bargaining agreements.</p><p>• Contribute to team projects, strategic initiatives, and process improvements.</p><p><br></p><p><br></p>
<p>Robert Half Financial Services is recruiting for a US Head of Finance & Accounting role for a global Broker Dealer/Swap Dealer firm located in midtown Manhattan. Our client requires a CPA, Series 27 FINOP License, and 15+ years of Accounting and Finance experience within Prime Brokerage, Capital Markets or a Swap Dealer firm. The role reports directly into the Group CFO and oversees Financial Accounting (GAAP), Management Reporting, Treasury/Liquidity, FP& A, Audit and Regulatory Filings. This role is hybrid remote requiring 3 days per week in the midtown Manhattan office.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Financial controllership of all Americas financial records, including data integrity of the ledger, working with operations and other teams to ensure timely receipt of trading and operational data to prepare financial records and other returns.</li><li>Ownership of all relevant statutory and regulatory audits - completed and filed on / ahead of time.</li><li>Financial regulatory filings – Ensure financial data / components of financial requests are completed on time ensure sufficient granularity that is repeatable on a regular basis.</li><li>Prepare financial updates to external trading partners and investors as required.</li><li>Financial management reporting (Cost center reporting) – ensure Exco members have sufficient operating / expense cost date for them and their teams and work with the Head of FP& A to follow up on action items</li><li>Documentation - document policies, procedures and ensure best practice for expansion of the department and to provide for contingency / global handover between teams.</li><li>Outsourced Partners - Work with outsourced partners on a timely basis to provide financial and other information to enable financial support and assistance to be completed.</li><li>Treasury and Liquidity Management Reporting – Assist the Head of Treasury and Capital Management to report capital and liquidity positions and ongoing reporting requirements in conjunction with senior management. This requires the firm has sufficient liquidity to meet the ongoing needs for:</li><li>Opex - operating requirements of the business as well as intra group capital requirements on a legal entity basis – this will include optimizing the firm’s own internal capital;</li><li>Trading capital – ensuring the firms surplus liquidity is maximized for value in accordance with the risk framework in conjunction with the Head of Treasury and Capital Management</li><li>Regulatory – ensuing capital monitoring and forecasting is place to ensure the business activities are within regulatory limits, including the development of monitoring systems</li><li>Risk framework – advise and implement on the development of Finance requirements for the business in conjunction with the firms Risk and investment stakeholders;</li><li>Financial forecasting - including modeling the operating businesses and the impact on the wider group.</li><li>Management Information - Development of timely and accurate financial reporting to monitor the current and future needs of the business;</li><li>Banking and payments - Support in management of external banking relationships including keeping up to date with expenses.</li><li>Vendor and Banking management</li></ul>
<p>We are in search of a proficient Business Systems Analyst to join our team in the insurance industry. The position is based in Central, New Jersey. In this role, you will be expected to collaborate with various teams and stakeholders, analyze and document requirements, and provide ongoing support for implemented systems.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Engage with business stakeholders to collect, scrutinize, and document requirements.</p><p>• Convert business requirements into comprehensive functional and technical specifications.</p><p>• Collaborate intensely with development, QA, and IT teams to guarantee the successful execution of technology solutions.</p><p>• Conduct data analysis to spot trends and offer actionable insights.</p><p>• Lead workshops, meetings, and discussions to ensure project alignment.</p><p>• Create and uphold project documentation, including business requirements, process flows, and user stories.</p><p>• Support User Acceptance Testing and offer continuous support for systems in use.</p><p>• Use business analysis tools such as Atlassian Jira and Confluence effectively.</p><p>• Apply Agile and Scrum methodologies in project management.</p><p>• Conduct business process modeling and data analysis.</p><p>• Leverage proficiency in SQL and data analysis tools.</p><p>• Understand and apply insurance processes, terminology, and regulations.</p>
<p>We are looking for a dedicated Financial Data Analyst to join our team on a long-term contract basis in Princeton, New Jersey. In this role, you will leverage your expertise in data analysis and visualization to support business operations and drive financial decision-making. This is an excellent opportunity to contribute to a dynamic manufacturing environment with a focus on enhancing data-driven strategies. This role is hybrid onsite (3 days a week) in Princeton, NJ. Advanced skills with Power BI are required.</p><p><br></p><p>Responsibilities:</p><p>• Design and develop Power BI dashboards to visualize key metrics and support business objectives.</p><p>• Conduct comprehensive data analysis to uncover insights and trends that drive strategic decisions.</p><p>• Map and document data requirements to ensure alignment with business needs.</p><p>• Create detailed and ad-hoc reports using advanced Excel techniques for financial planning and analysis.</p><p>• Perform profit and loss (P& L) analysis to evaluate financial performance and identify improvement areas.</p><p>• Support budgeting and forecasting processes by providing accurate and timely data.</p><p>• Manage headcount analysis and provide recommendations based on workforce trends.</p><p>• Collaborate with cross-functional teams to ensure data consistency and integrity.</p><p>• Monitor and report on financial trends to support long-term organizational goals.</p>
<p>Model Development & Maintenance</p><p> • Develop and maintain actuarial models and data-driven processes using Python, R, and SQL to support insurance pricing, reserving, and risk management.</p><p> • Implement and enhance month-end processes, rate change calculations, and ad-hoc analyses with a focus on completeness, accuracy, and consistency to ensure data is of the highest quality.</p><p> • Work with the Actuarial and Financial Planning and Analysis (FP& A) teams to automate and improve model performance using Python-based scripting and automation.</p><p> • Ensure accuracy, consistency, and efficiency of actuarial models and methodologies.</p><p> Traditional Actuarial Tasks</p><p> • Support reserving analysis to estimate unpaid claim liabilities primarily in partnership with internal and external actuaries.</p><p> • Develop and maintain loss development triangles and incurred but not reported (IBNR) calculations both based on financial and operational data (e.g., claims closing ratios).</p><p> • Support the development and validation of actuarial assumptions for pricing, reserving, and forecasting.</p><p> • Develop and regularly report on rate change calculations including bifurcation of exposure changes from pure rate by line of business.</p><p> Financial Modeling & Risk Assessment</p><p> • Conduct stress testing and scenario analysis to assess financial impacts.</p><p> • Develop, update, and maintain models for predictive analytics, profitability analysis, and business planning.</p><p> • Assist in forecasting financial performance and evaluating risk exposure.</p><p> </p><p> </p>
