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4 results for Help Desk Analyst Ii in Brooklyn, NY

Help Desk/Desktop Support Analyst

Norwalk, CT
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on a Contract basis. This position supports employees across onsite and remote environments by delivering timely technical assistance for devices, applications, and connectivity issues. The role is well suited for someone who can balance end-user support, conferencing technology ownership, and day-to-day operational efficiency while maintaining a high standard of service and confidentiality. Responsibilities: • Provide technical support to onsite and remote employees by diagnosing and resolving issues involving computers, mobile devices, software applications, and network connectivity. • Manage incoming service requests from initial assessment through resolution, document work thoroughly in Jira, and route more advanced issues to the appropriate escalation path when needed. • Prepare and deploy equipment for new hires, including Mac, Windows, and mobile devices, while ensuring systems, applications, and accessories are properly configured. • Guide users on effective use of hardware and software tools across multiple platforms and assist with installation, setup, and peripheral connectivity. • Take ownership of Zoom Rooms and Logitech-based meeting spaces by handling configuration, firmware updates, troubleshooting, and coordination with external vendors when required. • Monitor replacement parts and support inventory, keeping accurate records of repairs, maintenance activity, and device service history. • Coordinate with manufacturers or service providers to address faulty equipment while safeguarding sensitive employee and company information. • Use AI-enabled tools in daily support operations to speed up issue resolution, enhance knowledge documentation, and improve workflow consistency.
2026-08-06T00:00:00Z

Administrative Assistant II

Norwalk, CT
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for an organized BILINGUAL SPANISH SPEAKING Administrative Assistant II to provide day-to-day support for the Health Department in Connecticut. This long-term contract position is ideal for someone who communicates clearly, manages details accurately, and enjoys assisting both internal teams and the public in a fast-paced government environment. The role includes administrative coordination, records management, payment tracking, and front-office support while working closely with inspectors, department staff, and other administrative team members. Responsibilities:• Provide administrative support to the Health Department by handling correspondence, preparing mailings, and maintaining organized office records.• Process housing registration documents, manage renewal-related paperwork, and distribute licenses and official notices in a timely manner.• Receive, record, and track fees, payments, and tax-related information while ensuring documentation is accurate and complete.• Prepare certified mailings, create copies of violation notices, and coordinate the delivery of information to other city departments as needed.• Enter and update data in department systems with a high level of accuracy to support compliance and operational reporting.• Assist residents, visitors, and internal staff by answering questions, responding to inbound calls, and delivering attentive customer service at the front desk.• Work collaboratively with other administrative personnel and health inspectors to support daily department operations and ongoing training activities.• Anticipate administrative needs, follow up on outstanding items, and help resolve routine office challenges in a proactive manner.
2026-08-11T00:00:00Z

Systems Analyst

Flemington, NJ
onsite
Temporary to Hire
34.257 - 39.666 USD / Hourly
We are looking for a Systems Analyst to support ambulatory technology operations in New Jersey. This contract opportunity with potential for a permanent role focuses on maintaining a remote hosted environment, coordinating with external partners, and helping ensure reliable data flow across connected systems. The role is ideal for someone who combines technical troubleshooting skills with healthcare IT experience and a strong service-oriented mindset. Responsibilities: • Partner with hosted environment vendors to coordinate server-related requests, software installations, and platform updates for ambulatory systems. • Oversee operating system patching and application upgrade activities across terminal and application servers to support stable system performance. • Track, review, and manage interface activity, including both new requests and updates to existing connections between systems. • Support ambulatory practice changes by handling configuration requests, system modifications, and related follow-up tasks. • Create, update, and resolve help desk tickets while maintaining accurate records of issues, actions taken, and outcomes. • Develop user-facing and technical documentation to support training, issue tracking, and operational consistency. • Analyze technical issues, summarize findings, and present practical recommendations while contributing to root cause investigations. • Provide additional help desk coverage when support volumes increase and assist with other assigned IT support needs.
2026-07-16T00:00:00Z

Business Data Analyst

White Plains, NY
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
We are looking for a Business Data Analyst to transform complex data into clear, practical insights that support strategic decision-making. This role is based in White Plains, New York, and is well suited for someone who can bridge business needs with technical data solutions. The ideal candidate brings a strong analytical mindset, experience working with modern data platforms, and the ability to communicate findings effectively across diverse stakeholder groups. Responsibilities: • Analyze business and operational data to identify trends, uncover issues, and deliver actionable recommendations. • Design, write, and optimize SQL queries to extract, validate, and manage data for reporting and analysis. • Build and maintain dashboards and visual reports using tools such as Power BI or Tableau to support business visibility. • Collaborate with technical teams and business partners to define data needs, translate requirements, and improve reporting solutions. • Develop and support data pipelines or automated workflows using scripting or programming languages such as Python or Java. • Apply data modeling and warehousing principles to structure information for accurate analysis and efficient access. • Work with cloud-based data environments, including AWS or Azure, to support scalable analytics and data integration. • Investigate data quality concerns and resolve complex data-related problems through structured analysis and testing.
2026-08-05T00:00:00Z