<p>We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management.</p><p><br></p><p>Responsibilities:</p><p>• Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.</p><p>• Offer support for software issues, ensuring functionality and resolving technical challenges.</p><p>• Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.</p><p>• Utilize Jira as a ticketing system for tracking and documenting all completed work.</p><p>• Deliver consistent technical support to end users, addressing their computing needs effectively.</p><p><br></p>
<p>This role is a 3rd shift role - Onsite - 11PM - 7AM</p><p><br></p><p>The IT Operations Analyst is responsible for monitoring and analyzing the operation of Client Server platforms (i.e. central console, on-line terminals, etc.)</p><p>Essential Generic Job Functions (List in order of importance):</p><p>• Identifies, analyzes, and solves technical problems to ensure optimal performance.</p><p>• Hands on within the data center doing cabling and rack and stack</p><p>• Responds to customer problems and complaints.</p><p>• Assesses performance and makes recommendations for change based on company needs and goals.</p><p>• Designs monitoring tools to detect and report on system performance.</p><p>• Troubleshoots and provides support to users.</p><p>• Maintains necessary production journal and control log(s).</p><p>• Maintains operation records of machine utilization, PMs and/or equipment repairs.</p><p>• Preforms and verifies backup procedures for related solutions as per defined policies and procedures.</p><p>• Other duties and/or projects as assigned.</p><p>Lifts a minimum of 25 lbs., pushes and pulls a minimum of 25 lbs. and stands a minimum of 2 hours a day.</p>
<p>We are looking for a skilled Cable Technician to join our team in Jenkintown, Pennsylvania. This long-term contract position offers an excellent opportunity to work on cutting-edge cabling projects, including fiber optic and coaxial deployments. The ideal candidate will possess a strong background in structured cabling, low-voltage systems, and signal troubleshooting.</p><p><br></p><p>Responsibilities:</p><p>• Perform installation, termination, and testing of fiber optic and coaxial cables for advanced Distributed Antenna System (DAS) deployments.</p><p>• Execute structured cabling tasks in new construction environments, ensuring proper routing and cable management.</p><p>• Assist in setting up and activating system components, including antennas, head-end equipment, and other hardware.</p><p>• Interpret construction drawings, low-voltage schematics, and project scopes to ensure accurate installations.</p><p>• Conduct thorough testing, labeling, and documentation of cables to align with client and project standards.</p><p>• Diagnose and resolve connectivity or signal issues during deployment and commissioning phases.</p><p>• Adhere to all site safety protocols and maintain organized, clean workspaces.</p><p>• Collaborate effectively with project managers, contractors, and other on-site teams to ensure smooth operations.</p><p>• Apply prior experience with DAS builds, fiber splicing, and coaxial cable installations to contribute to project success.</p>
We are looking for a skilled Desktop Support Engineer to join our team in New York, New York. In this long-term contract role, you will provide technical assistance and support to ensure smooth operations within an investment banking environment. This position is ideal for someone with strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues.<br>• Manage user accounts, groups, and devices using Active Directory.<br>• Administer Office 365 licenses, users, and groups, ensuring efficient functionality.<br>• Perform basic device and user management tasks using Microsoft Intune.<br>• Organize and maintain IT equipment, including setting up devices and connecting cables.<br>• Respond to service desk tickets promptly and resolve issues effectively.<br>• Collaborate with team members to identify and resolve recurring technical problems.<br>• Ensure all IT systems meet organizational standards and are properly maintained.<br>• Communicate with stakeholders to provide updates and solutions regarding technical challenges.<br>• Document resolutions and best practices for future reference.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in New York, New York. As part of this long-term contract position, you will play a vital role in ensuring seamless IT support and troubleshooting for our organization. This role is ideal for someone with a strong technical background and excellent problem-solving skills.<br><br>Responsibilities:<br>• Provide first-level technical support to users by addressing hardware, software, and network-related issues.<br>• Manage and resolve service desk tickets efficiently while maintaining timely communication with end-users.<br>• Perform basic troubleshooting for Windows environments, identifying and resolving technical problems.<br>• Administer and maintain Active Directory, including user account setups and modifications.<br>• Assist with the installation, configuration, and updates of Windows 10 operating systems.<br>• Ensure the proper functioning of IT systems by monitoring performance and implementing necessary fixes.<br>• Document and track all support activities to maintain accurate records and improve processes.<br>• Collaborate with team members to escalate and resolve complex technical issues.<br>• Deliver exceptional customer service by providing clear guidance and support to users.<br>• Maintain compliance with organizational IT policies and procedures.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is based in New York, New York, and involves providing IT support to end users, primarily working with remote teams while managing onsite hardware logistics. The ideal candidate will have a customer-focused mindset and be adept at troubleshooting both macOS and Windows systems.<br><br>Responsibilities:<br>• Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues.<br>• Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops.<br>• Manage identity and access tools, such as Okta, to ensure secure user access.<br>• Track and update service tickets using Jira Service Desk while maintaining thorough documentation.<br>• Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks.<br>• Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise.<br>• Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management.<br>• Assist with onboarding and offboarding processes, including hardware setup and lifecycle management.<br>• Offer hands-on troubleshooting for onsite IT equipment when necessary.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.<br><br>Responsibilities:<br>• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.<br>• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.<br>• Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally.<br>• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.<br>• Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance.<br>• Escalate unresolved technical problems to networking or system administration teams for further investigation.<br>• Collaborate with team members to implement solutions that enhance system performance and user experience.<br>• Maintain up-to-date knowledge of desktop technologies and assist with certifications when required.<br>• Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
We are looking for a skilled Desktop Support Analyst to join our team in Bridgewater, New Jersey. In this long-term contract role, you will provide essential technical support to ensure seamless operation of computer systems, mobile devices, and related technologies. This position requires strong problem-solving abilities and a customer-focused approach to addressing technical issues.<br><br>Responsibilities:<br>• Diagnose and resolve hardware and software issues for desktop computers and mobile devices.<br>• Configure, maintain, and troubleshoot desktop workstations, including Windows 10 systems.<br>• Provide support for Active Directory administration and related user access requests.<br>• Ensure proper imaging and deployment of desktop hardware across the organization.<br>• Assist with the installation and maintenance of office automation tools and software.<br>• Deliver remote and in-person technical assistance to employees as needed.<br>• Document technical issues and solutions in detail for future reference.<br>• Collaborate with other IT teams to address complex system problems.<br>• Conduct routine system checks and updates to ensure optimal performance.<br>• Educate users on best practices for utilizing technology efficiently.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week.<br><br>Responsibilities:<br>• Deliver prompt and efficient IT support to address technical issues and minimize disruption.<br>• Manage and respond to incoming support tickets through the Service Desk system.<br>• Prioritize and resolve tickets systematically, ensuring urgent matters are handled first.<br>• Adjust configurations, utilities, and software settings for both local and remote systems.<br>• Maintain clear and detailed documentation of IT processes and resolution methods.<br>• Collaborate on special projects to enhance IT services and infrastructure.
We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support and troubleshooting assistance to ensure seamless operations. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, ensuring timely resolution of technical issues.<br>• Provide support for Windows systems, including installation, updates, and troubleshooting.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Diagnose and resolve basic technical problems related to hardware, software, and network connectivity.<br>• Assist end-users with Windows 10 issues, ensuring efficient and effective solutions.<br>• Document and track support requests to maintain accurate records and improve service delivery.<br>• Collaborate with team members to identify and implement improvements in support processes.<br>• Offer guidance and training to users on system functionalities and best practices.<br>• Escalate complex issues to higher-level support teams when necessary.<br>• Monitor system performance and proactively address potential problems.
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical expertise and support to ensure seamless operation across various devices and systems. This is a long-term contract position that offers an excellent opportunity to work with cutting-edge technologies and deliver exceptional customer service.<br><br>Responsibilities:<br>• Provide technical support for Mac computers, Apple devices, and associated hardware.<br>• Manage and configure devices using MDM technologies such as Jamf Pro.<br>• Administer user accounts and permissions via tools like Okta.<br>• Troubleshoot and resolve issues related to computer hardware, software, and audio-visual systems.<br>• Ensure proper setup and maintenance of devices through configuration management.<br>• Assist with deployment and management of Rippling software.<br>• Collaborate with team members to identify and address technical challenges.<br>• Deliver timely and effective solutions to enhance user experience.<br>• Document and track support requests to maintain accurate records.<br>• Stay updated on emerging technologies to improve support services.
We are looking for an experienced Senior IT Systems Administrator to join our team in New York, NY. This is a Contract to permanent position, offering an exciting opportunity to support and enhance the IT infrastructure of a dynamic organization in the museum and art gallery sector. The ideal candidate will have a strong background in managing IT systems, ensuring seamless operations, and implementing best practices for security and efficiency.<br><br>Responsibilities:<br>• Manage and maintain SaaS services, endpoint security, vendor relationships, and IT inventory to ensure smooth day-to-day operations.<br>• Oversee technical support for end-users, addressing issues promptly to maximize productivity.<br>• Lead hardware and software deployment, troubleshooting, and maintenance efforts.<br>• Collaborate with People Operations to streamline onboarding and offboarding processes, including equipment provisioning through Rippling.<br>• Administer and optimize office networks, ensuring robust connectivity and reliability using Ubiquiti.<br>• Support Google Workspace operations, maintaining functionality and resolving issues as needed.<br>• Work closely with internal development teams to provide technical assistance for proprietary applications.<br>• Implement security best practices across IT systems and networks to safeguard organizational data.<br>• Ensure the functionality of Google Meet and AV equipment within conference rooms to support uninterrupted meetings.<br>• Standardize processes and establish operational best practices to improve transparency, speed, and quality.
We are looking for an experienced Data Engineer to join our team in New York, New York. In this role, you will design, build, and maintain data infrastructure to support business intelligence and analytics needs. The ideal candidate will have a strong technical background, a passion for working with complex datasets, and expertise in cloud-based data platforms.<br><br>Responsibilities:<br>• Develop, implement, and optimize ETL pipelines to ensure efficient data processing and integration.<br>• Design and maintain scalable data solutions, including data warehouses and data lakes.<br>• Collaborate with cross-functional teams to identify data requirements and deliver actionable insights.<br>• Utilize Snowflake, AWS, and other cloud-based platforms to manage data infrastructure and ensure performance optimization.<br>• Leverage Python and SQL to build robust data workflows and automate processes.<br>• Employ orchestration tools like Airflow and dbt to streamline data operations.<br>• Support data analytics and visualization efforts by enabling the creation of impactful dashboards using tools such as Tableau.<br>• Work with marketing and product data sources, including platforms like Google Analytics, to extract and integrate valuable insights.<br>• Implement CI/CD pipelines and DevOps practices to enhance data engineering processes.<br>• Ensure data security and compliance across all systems and tools.
<p>A hands-on data leader is sought who thrives at the intersection of high-impact analytics, people development, and strategic influence. The ideal candidate will help shape the future of a data science organization by bringing deep technical mastery, a passion for mentorship, and a vision for how data can drive the achievement of bold business goals.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Embed data science into the core of marketing and business decisions, leveraging expert knowledge of marketing analytics, business operations, and high-impact team building.</li><li>Lead and oversee a team of data scientists and analysts focused on delivering best-in-class models and actionable insights.</li><li>Collaborate daily with cross-functional teams to understand evolving business needs, and develop effective analytics solutions and models.</li><li>Execute a roadmap to continuously improve the accuracy and functionality of models, enhancing overall business outcomes.</li><li>Drive data science initiatives that improve customer engagement and operational efficiency through personalization and targeting.</li><li>Deliver value-creating projects, including customer segmentation, propensity models, and dynamic bidding algorithms.</li><li>Serve as subject matter expert and primary producer for forecasting model development and execution, partnering with enterprise data management and technology teams.</li><li>Prepare and deliver presentations summarizing key insights and recommendations to senior stakeholders.</li><li>Foster a learning mindset throughout the team, supporting a collaborative and client-focused culture motivated by business and technical challenges.</li></ul><p><br></p>
We are looking for a skilled and detail-oriented Data Analyst to join our team in Allentown, Pennsylvania. This is a Contract-to-permanent position that offers the opportunity to grow within a dynamic and fast-paced environment. The ideal candidate will excel in analyzing data, performing reconciliations, and supporting financial decision-making with actionable insights.<br><br>Responsibilities:<br>• Manage and oversee intercompany transactions, ensuring accurate billing and compliance.<br>• Perform detailed reconciliations, including cash, third-party accounts, and insurance data.<br>• Contribute to audits, budgeting processes, forecasting activities, and special projects as needed.<br>• Analyze performance metrics such as sales, labor, food costs, and customer behavior to identify trends.<br>• Develop user-friendly dashboards and reports for operational and executive teams.<br>• Ensure data accuracy and connectivity across inventory, accounting, and organizational systems.<br>• Translate data insights into practical recommendations to enhance service and operational efficiency.<br>• Uphold internal controls and compliance standards while handling sensitive financial information.<br>• Support a collaborative environment by providing clear communication and actionable data insights.
We are looking for an experienced Data Analyst to join our team on a long-term contract basis in New York City, New York. This role involves leveraging data to identify patterns, detect anomalies, and provide actionable insights to enhance decision-making processes. The ideal candidate will have strong analytical skills and expertise in fraud investigation and prevention.<br><br>Responsibilities:<br>• Analyze large datasets to uncover trends, anomalies, and patterns that indicate potential fraud.<br>• Develop and implement fraud detection strategies using advanced analytics and tools.<br>• Collaborate with cross-functional teams to enhance fraud prevention mechanisms and policies.<br>• Conduct thorough investigations into suspected fraudulent activities and provide detailed reports.<br>• Create visual representations of data findings to effectively communicate insights to stakeholders.<br>• Utilize anti-fraud techniques to mitigate risks and safeguard organizational assets.<br>• Maintain accurate and organized records of investigations and analytical processes.<br>• Monitor and evaluate the effectiveness of fraud prevention strategies and recommend improvements.<br>• Stay updated on industry trends and emerging technologies related to fraud analytics.<br>• Provide training and support to team members on fraud detection tools and methodologies.
<p>This is a third shift position. Hours are 11PM - 7AM</p><p><br></p><p>The IT Operations Analyst is responsible for monitoring and analyzing the operation of Client Server platforms (i.e. central console, on-line terminals, etc.)</p><p>Essential Generic Job Functions (List in order of importance):</p><p>• Identifies, analyzes, and solves technical problems to ensure optimal performance.</p><p>• Hands on within the data center doing cabling and rack and stack</p><p>• Responds to customer problems and complaints.</p><p>• Assesses performance and makes recommendations for change based on company needs and goals.</p><p>• Designs monitoring tools to detect and report on system performance.</p><p>• Troubleshoots and provides support to users.</p><p>• Maintains necessary production journal and control log(s).</p><p>• Maintains operation records of machine utilization, PMs and/or equipment repairs.</p><p>• Preforms and verifies backup procedures for related solutions as per defined policies and procedures.</p><p>• Other duties and/or projects as assigned.</p><p>Lifts a minimum of 25 lbs., pushes and pulls a minimum of 25 lbs. and stands a minimum of 2 hours a day.</p>