<p>Business Functional Analyst</p><p><br></p><p>A company of ours is looking for a Business Functional Analyst to support compliance initiatives and system functions. This role focuses on analyzing outputs related to HR vendor contracts and Workday interfaces, identifying PII, and ensuring alignment with data retention policies. The position also involves cross-team collaboration, incident management, change control, and supporting IT processes to maintain secure and compliant systems. Candidates must be willing to work East Coast hours.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Analyze system outputs for PII and assess compliance with data retention policies.</li><li>Track findings, prepare documentation, and facilitate vendor/HR meetings.</li><li>Partner with IT to revise, test, and deploy updated interfaces.</li><li>Support incident management, troubleshooting, and change control activities.</li><li>Document remediation efforts, monitor processing, and assist with disaster recovery testing.</li></ul><p><br></p>
<p>We are looking for an experienced Operations Analyst to join our client's team in the Horsham, Pennsylvania area. This role offers an exciting opportunity to contribute to the administration, compliance, and overall success of retirement plans, including 401(k), profit-sharing, and defined benefit pension plans. If you thrive in a collaborative environment and enjoy providing exceptional service to clients, this position is ideal for you.</p><p><br></p><p>Responsibilities:</p><p>• Perform comprehensive compliance and administration services for various defined contribution plans, including 401(k), profit-sharing, and money purchase pension plans.</p><p>• Reconcile asset and trust accounts to ensure accurate financial reporting.</p><p>• Conduct compliance and nondiscrimination testing, including coverage, top-heavy, and 415 limits.</p><p>• Manage employee census data reconciliation and calculate contributions and allocations, including employer match and safe harbor.</p><p>• Prepare detailed valuation and compliance reports for plan sponsors.</p><p>• Complete governmental filings such as Forms 5500, 8955-SSA, and 1099-R.</p><p>• Address and correct compliance violations using appropriate correction methods.</p><p>• Provide audit support for large plan filers and assist with plan conversions and special projects.</p><p>• Consult with clients on plan design options and compliance matters to meet their retirement goals.</p><p>• Collaborate with colleagues, recordkeepers, and other professionals to ensure client satisfaction and success.</p>
We are looking for a skilled Quality Assurance Analyst to join our team in Fort Washington, Pennsylvania. In this role, you will focus on ensuring the quality and reliability of Salesforce Marketing Cloud and Data Cloud platforms, playing a key part in supporting our real estate and asset management operations. This is a long-term contract position that provides an excellent opportunity to collaborate with cross-functional teams and contribute to the success of innovative marketing and data solutions.<br><br>Responsibilities:<br>• Conduct thorough testing of Salesforce Marketing Cloud components, including dynamic content and various studios and builders.<br>• Perform validation of Salesforce Data Cloud functionalities such as identity resolution, segmentation, activations, and unified individual reconciliation.<br>• Identify, document, and track defects or issues discovered during testing, and collaborate with developers to resolve them efficiently.<br>• Ensure data quality and accuracy within Salesforce Marketing Cloud and Data Cloud platforms, including integration and management processes.<br>• Develop and maintain comprehensive documentation for testing processes, test cases, and resolutions to defects.<br>• Create detailed test plans, test cases, and scripts based on project specifications and requirements.<br>• Analyze testing outcomes to identify opportunities for process improvements, tools, and methodologies.<br>• Partner with architects, designers, and marketing teams to ensure the quality and effectiveness of marketing campaigns and data workflows.
<p><strong>Be the voice behind the numbers and influence strategy at a global health leader!</strong> Our client, an industry-defining organization is hiring a <strong>Senior Financial Analyst</strong> for their high-performing FP& A team. This isn’t a back-office reporting role. With innovation and empathy at its core, the company is reshaping healthcare—and you’ll help power that transformation through data-driven strategy. More specifically, you will partner with Sales, Marketing, Operations, and other business units to lead a range of FP& A initiatives—from workforce planning and resource allocation to pricing strategy and market expansion. </p><p><br></p><p><strong>Position Overview:</strong></p><ul><li>Collaborate with regional leadership and function as a trusted advisor and financial thought partner.</li><li>Analyze financial and operational performance to spot trends, risks, and opportunities.</li><li>Provide actionable recommendations on high-impact decisions—think hiring, resourcing, marketing investments, and more.</li><li>Lead budgeting, forecasting, and monthly performance reviews for a key North American region.</li><li>Collaborate with the broader FP& A team on consolidated reporting, KPI tracking, and strategic planning.</li><li>Build dynamic models, run “what-if” scenarios, and drive ROI analyses to support clinical and business growth initiatives.</li></ul><p>If you’re ready to make a real impact at a purpose-driven organization, send your resume to <strong>Kristin.Kelleher@roberthalf</strong>.</p>
<p>We are looking for a skilled Business Analyst to join our team. This Contract-to-permanent position offers an exciting opportunity to work closely with leadership in developing effective sales and marketing programs while driving operational excellence. The role requires strong analytical capabilities, excellent communication skills, and a collaborative approach to delivering impactful business solutions.</p><p><br></p><p>Responsibilities:</p><p>• Partner with leadership to translate sales and marketing strategies into actionable plans and programs.</p><p>• Design and maintain process documentation, workflows, and reporting dashboards for sales operations, including lead management and pipeline tracking.</p><p>• Conduct data analysis on market trends and client behavior to identify opportunities for growth and improvement.</p><p>• Develop sales playbooks, partner scorecards, and tools to monitor performance metrics effectively.</p><p>• Define and implement key performance indicators (KPIs) and reporting frameworks for leadership decision-making.</p><p>• Collaborate with marketing teams to align campaigns, messaging, and resources with sales objectives.</p><p>• Gather business requirements and coordinate with technical teams to support CRM, PSA, and marketing automation tool integrations.</p><p>• Prepare comprehensive presentations and documentation for internal stakeholders, partners, and clients</p>
We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
<p>We are looking for a skilled CRM Systems Analyst to join our team in Essex County, New Jersey. In this role, you will act as a subject matter expert, ensuring the efficient use of CRM systems across various departments, including sales, customer service, operations, and finance. This position requires strong technical expertise and the ability to bridge communication between end users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary subject matter expert for the FSM system, ensuring its effective use across multiple departments.</p><p>• Collaborate with stakeholders to gather, analyze, and document business requirements for system improvements.</p><p>• Act as a liaison between technical teams and end users, facilitating clear communication and understanding.</p><p>• Conduct system testing, including AB testing, to validate functionality and identify areas for optimization.</p><p>• Provide technical support and training to users, addressing issues and sharing best practices.</p><p>• Oversee system integrations, ensuring compatibility with other platforms such as field service management and cloud technologies.</p><p>• Implement and maintain backup technologies to safeguard system data.</p><p>• Monitor and manage system performance, addressing issues related to Active Directory and Linux technologies.</p><p>• Drive Agile Scrum methodologies to enhance project delivery and team collaboration.</p>
We are looking for a detail-oriented Supply Chain Analyst to join our team in New York, New York. This Contract-to-permanent position offers an exciting opportunity to contribute to the efficiency and success of a dynamic retail organization. The ideal candidate will play a vital role in managing purchase orders, overseeing inventory, and ensuring smooth logistics operations.<br><br>Responsibilities:<br>• Create and manage purchase orders with both domestic and international suppliers, ensuring accurate documentation and timely processing.<br>• Monitor the progress of orders, addressing delays or discrepancies by maintaining clear communication with vendors and internal teams.<br>• Coordinate shipping schedules with freight forwarders and logistics providers, while preparing and verifying essential shipping documents such as invoices and customs forms.<br>• Track shipments during transit, resolving any issues to ensure deliveries meet deadlines.<br>• Analyze inventory levels across warehouses to identify shortages or surplus and collaborate with relevant teams to adjust forecasts.<br>• Assist in conducting cycle counts and reconciling inventory discrepancies to maintain accurate stock records.<br>• Update and maintain supply chain data in NetSuite and utilize Excel for generating reports and tracking key production metrics.<br>• Collaborate with inventory planners and sales teams to review forecasts and align inventory needs with company goals.
<p>We are seeking a Financial Planning Analyst based in Philadelphia, Pennsylvania. The role involves providing support to our client's advisory team, focusing on the wealth management and financial planning needs of their clients. The successful candidate will be responsible for daily account administration, investment proposal preparation, and performance review, along with assisting in preparing deliverables that cover all areas of Financial Planning.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Compile reports on portfolio performance on a regular basis</p><p>• Monitor and update client asset allocations</p><p>• Conduct due diligence on investment mutual funds, ETF's, separate account managers, and hedge funds</p><p>• Prepare and coordinate materials for client meetings</p><p>• Compile quarterly tax projections</p><p>• Handle account creation and maintenance </p><p>• Manage money movement including wire transfers and journals</p><p>• Maintain and update the database regularly</p><p>• Conduct ad hoc project management </p><p>• Assist in portfolio performance updates</p><p>• Provide operational functions to support the Partners and their team. </p><p><br></p><p>Skills: </p><p><br></p><p>• Annual Financial Plan</p><p>• Financial Planning</p><p>• Financial Reconciliation</p><p>• Financial Services</p><p>• Personal Financial Specialist</p>
We are looking for a driven and detail-oriented Business Analyst I to join our team in Allentown, Pennsylvania. In this long-term contract position, you will play a pivotal role in bridging the gap between business stakeholders and technical teams while contributing to various IT and AI initiatives. This opportunity is ideal for individuals passionate about technology, agile methodologies, and project management.<br><br>Responsibilities:<br>• Participate in meetings with data scientists, product owners, and stakeholders to ensure alignment on AI and IT projects.<br>• Maintain Azure DevOps boards, ensuring project tickets accurately reflect progress and updates.<br>• Organize and facilitate meetings, including scheduling, preparing agendas, and capturing detailed notes with action items, risks, and blockers.<br>• Develop presentations and documentation tailored for both technical and non-technical audiences.<br>• Translate business needs into actionable requirements and clear documentation.<br>• Collaborate with cross-functional teams to gather and prioritize requirements, support sprint planning, and retrospectives.<br>• Assist in daily stand-ups, sprint planning sessions, and other Agile ceremonies.<br>• Track project timelines and deliverables, proactively identifying and addressing potential risks.<br>• Contribute to team and organizational process improvements to enhance efficiency and outcomes.
We are looking for a detail-oriented Inventory Analyst to join our team on a contract basis in Parsippany, New Jersey. In this role, you will play a key part in managing and analyzing inventory processes, ensuring accuracy in reporting, and supporting seamless operations. This is an excellent opportunity to bring your expertise in inventory management and data analysis to a dynamic and collaborative team.<br><br>Responsibilities:<br>• Process and manage inventory transactions to maintain accurate records and reporting.<br>• Collaborate with the Director of Paper Purchasing to allocate paper resources effectively across multiple binderies.<br>• Analyze inventory data to identify and resolve discrepancies in counts, pricing, usage, and shipments.<br>• Conduct variance analysis to ensure inventory flow aligns with operational needs.<br>• Assist in costing inventory and reviewing monthly distribution contracts for warehouse titles.<br>• Utilize Oracle and other systems to consolidate and analyze data for inventory reporting.<br>• Leverage advanced Excel skills to interpret and present inventory data effectively.<br>• Ensure accurate reconciliation of inventory records across multiple systems.<br>• Identify and address issues in inventory reporting to improve overall accuracy and efficiency.<br>• Support the accounting team by taking ownership of specific inventory-focused responsibilities.
We are looking for an analytical and meticulous Financial Analyst to join our team on a Contract-to-Permanent basis. In this role, you will work closely with financial data, leveraging your expertise in Excel and foundational knowledge of finance, economics, or accounting. Based in Rutherford, New Jersey, this position offers the flexibility of remote work with occasional in-office collaboration.<br><br>Responsibilities:<br>• Analyze and interpret complex financial data to generate clear insights and reports.<br>• Utilize advanced Excel functions to manage and manipulate large datasets.<br>• Support royalty calculations and related financial processes with precision and accuracy.<br>• Collaborate with cross-functional teams to ensure alignment on financial strategies.<br>• Conduct audits and reconciliations to maintain data integrity and compliance.<br>• Apply data mining techniques to uncover trends and improve decision-making.<br>• Assist in the budgeting and forecasting process by providing accurate financial models.<br>• Utilize accounting software systems to streamline financial operations.<br>• Prepare and present financial reports to stakeholders in a clear and detailed manner.<br>• Monitor accrual accounting practices and ensure adherence to industry standards.
We are looking for a skilled Banner HRIS Analyst to join our team in Newark, New Jersey. This Contract-to-permanent position offers an exciting opportunity to collaborate with HR and technical teams to optimize system processes and resolve data-related challenges. The ideal candidate will possess expertise in managing HR Banner systems and have the ability to communicate technical solutions effectively.<br><br>Responsibilities:<br>• Collaborate with HR teams to gather requirements and translate them into actionable technical solutions.<br>• Analyze and resolve data-related issues within the HR Banner system.<br>• Identify system inefficiencies and propose effective fixes and configurations.<br>• Work closely with technical teams to ensure accurate implementation of solutions.<br>• Generate and interpret reports to support HR operations and decision-making.<br>• Assist in the manual management of Banner processes and ensure system accuracy.<br>• Configure new functionalities within the Banner system to meet evolving business needs.<br>• Provide insights and recommendations to improve data reporting and analysis.<br>• Facilitate communication between HR and technical teams to address system challenges.<br>• Utilize tools like Cognos for enhanced reporting and analysis, if applicable.
<p>Our client is looking for a detail-oriented Financial Sales Analyst to join their team in the Lansdale, Pennsylvania area. This role focuses on delivering insightful financial analysis and reporting to support strategic sales initiatives in a dynamic, commodity-driven market. The ideal candidate will excel at leveraging data to enhance decision-making, optimize pricing strategies, and improve overall financial performance.</p><p><br></p><p>Responsibilities:</p><p>• Analyze weekly sales profit and loss statements to identify key variances and determine underlying causes.</p><p>• Lead budgeting and quarterly forecasting efforts, collaborating with stakeholders to ensure alignment with strategic goals.</p><p>• Partner with the Retail Sales VP and cross-functional teams on critical business initiatives.</p><p>• Provide support for pricing strategies, including broker commission reporting and margin analysis.</p><p>• Monitor commodity market trends, particularly in pork, to evaluate potential impacts on sales.</p><p>• Derive actionable insights from internal and external data to inform trade and promotional planning.</p><p>• Manage promotional accruals and maintain accurate customer and product hierarchies.</p><p>• Utilize advanced business intelligence tools to create dashboards and enhance reporting processes.</p><p>• Conduct data mining and analysis to uncover opportunities for improving financial performance.</p>
We are looking for an experienced Business Analyst to join our team in Fort Washington, Pennsylvania. This role involves serving as a critical link between business stakeholders and IT teams to ensure seamless communication and effective solutions. As part of a long-term contract, you will analyze business processes, gather requirements, and contribute to the design and implementation of systems that enhance organizational efficiency.<br><br>Responsibilities:<br>• Act as a liaison between business units and IT teams, ensuring clear communication and alignment on project goals.<br>• Facilitate requirements gathering sessions to identify system needs and propose effective solutions.<br>• Create detailed project documentation, including business requirements, functional designs, and user stories.<br>• Collaborate with developers and QA teams to support the design, development, and testing of system enhancements.<br>• Analyze current business processes and recommend improvements or new system functionalities.<br>• Assist in sprint planning within an agile framework, including the creation of acceptance criteria and testing support.<br>• Coordinate project tasks and ensure timely completion to meet deadlines.<br>• Conduct user experience analysis to identify areas for system optimization and improved functionality.<br>• Provide ongoing support for software implementation and enhancement initiatives.<br>• Manage small project teams and contribute to the overall project success.
We are looking for an Inventory Analyst to oversee and optimize inventory management processes in a fast-paced environment. The ideal candidate will bring expertise in tracking, analyzing, and adjusting inventory levels to meet business demands while minimizing costs. This role is based in Brooklyn, New York, and offers the opportunity to implement systems that improve operational efficiency.<br><br>Responsibilities:<br>• Monitor and track incoming inventory, current stock levels, and outgoing shipments to ensure accurate records.<br>• Update inventory tracking tools with real-time data, including counts, costs, and adjustments to reflect changes in pricing or quantities.<br>• Conduct detailed cost analyses to identify trends and provide actionable insights for optimizing inventory expenses.<br>• Manage purchasing decisions and inventory adjustments based on sales trends and projected demand.<br>• Collaborate with the owner to evaluate, select, and implement a new inventory management system.<br>• Perform annual inventory audits and physical inventory checks to verify accuracy and compliance.<br>• Develop and maintain reports that highlight inventory performance metrics and areas for improvement.<br>• Ensure seamless communication with distribution teams to align inventory levels with client needs.
<p>Industry leading, manufacturer is looking to add a Senior Financial Analyst with proven expertise reconciling key metrics and utilizing ERP systems. This role will consist of assisting with financial planning and analysis, manipulating financial data, finance partnering, in depth analyst on budgets, forecasting, maintaining data visualization tools, compiling costs, presenting data calculations, analyze and report on P& L, prepare balance sheets, perform financial modeling, and build lasting relationships with internal leadership and the corporate management teams. This Senior Financial Analysis must have the ability to provide transparency on allocated cost and develop effective tools for reporting and controlling while implementing strategic initiatives and execution.</p><p> </p><p>How you will make an impact</p><p>· Analysis of financial and operations processes</p><p>· Prepare financial analysis on cost drivers</p><p>· Analyze and track KPIs</p><p>· Create financial dashboards</p><p>· Identify potential financial risks</p><p>· Budgeting & Forecasting</p><p>· Financial Reconciliation </p><p>· Process Improvement Initiatives </p><p>· Reviewing/Creating complex financial models</p>
<p>Our client, a highly successful NYC hospitality organization, is currently looking for a Senior Financial Analyst to join their team. In this role you will supervise and mentor a team of Financial Analysts who support all properties and departments. In this dual-role position, you’ll oversee daily reporting and analysis, while playing a major role in shaping executive strategy with forward-thinking insights. </p><p><br></p><p>Responsibilities of this position will include:</p><p>· Supervise and develop a team of analysts—delegating based on skill, interest, and workload.</p><p>· Ensure timely and accurate delivery of routine financial reports and in-depth analyses.</p><p>· Collaborate with senior management, providing insights that directly influence business strategy.</p><p>· Uphold the vision of the VP of Planning & Analysis, ensuring quality, structure, and development across the team.</p><p>· Take a hands-on approach to analysis, stepping in as needed to support the team’s workload.</p><p><br></p><p>For immediate consideration for this position please send your resume to Ben.Turnbull@roberthalf.</p>
<p>We are looking for a skilled Cost Accountant/Analyst to join our client's manufacturing team in the Lansdale, Pennsylvania area. This position offers an exciting opportunity to apply your analytical skills and accounting expertise in a fast-paced production environment. As a key contributor, you will provide valuable financial insights and collaborate with cross-functional teams to drive operational efficiency and profitability.</p><p><br></p><p>Responsibilities:</p><p>• Develop and oversee cost accounting processes, including labor, material, and overhead allocations, to ensure accurate financial reporting.</p><p>• Perform detailed variance and margin analyses to identify trends and areas for cost optimization.</p><p>• Collaborate with sales and operations teams to refine pricing strategies and identify opportunities for cost savings.</p><p>• Build comprehensive financial forecasts and support strategic planning initiatives.</p><p>• Maintain a hands-on approach by engaging with the manufacturing floor to align operational realities with financial data.</p><p>• Provide product-level profitability insights to guide decision-making and enhance business strategies.</p><p>• Ensure compliance with accounting standards and practices while continuously improving reporting processes.</p><p>• Act as a liaison between operations and accounting to foster collaboration and informed decision-making.</p><p>• Streamline and improve financial models for better forecasting and analysis.</p><p>• Support audits and ensure accuracy in cost-related financial documentation.</p>
<p>We are partnering with a fast-growing, innovative company in New York City that’s looking for a <strong>Finance & Strategy Analyst</strong> to join their team. This is a high-impact role for someone who loves blending finance, strategy, and creativity — helping drive smart growth and influence decisions across the business.</p><p><br></p><p><strong>What you’ll do:</strong></p><p> • Build intuitive dashboards and reporting tools that bring clarity to performance and uncover opportunities for growth.</p><p> • Partner directly with leadership to shape strategy, set goals, and measure what matters most.</p><p> • Lead cross-functional projects from concept to execution — connecting the dots between teams to move big ideas forward.</p><p> • Dive deep into the numbers to tell the story behind performance and guide strategic decisions.</p><p> • Create and evolve financial models that forecast growth, evaluate new initiatives, and drive investment decisions.</p><p> • Streamline processes and introduce better systems to make collaboration smoother and faster.</p><p> • Present insights in a clear, creative, and compelling way that resonates beyond just the finance team.</p>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for an experienced Business Analyst to join our team in Danboro, Pennsylvania. In this role, you will collaborate with stakeholders to analyze business needs, optimize processes, and deliver solutions that enhance operational efficiency. The ideal candidate will have a strong background in business analysis and familiarity with JD Edwards EnterpriseOne, particularly in manufacturing and distribution environments.<br><br>Responsibilities:<br>• Partner with business stakeholders to identify, document, and prioritize requirements for new features and enhancements, ensuring clear communication with development teams.<br>• Map out current and future business processes to provide visual clarity for stakeholders and developers.<br>• Gain a deep understanding of operational workflows, including manufacturing, inventory management, supply chain, and quality control.<br>• Utilize system capabilities to streamline decision-making, improve efficiency, and measure performance through KPIs and regular reviews.<br>• Collaborate with the development team to align JD Edwards solutions with business objectives and operational needs.<br>• Offer training and ongoing support to end-users, driving adoption of JD Edwards tools and communicating system updates.<br>• Manage JD Edwards projects from start to finish, ensuring adherence to budgets, deadlines, and quality standards while providing regular updates to stakeholders.<br>• Identify and implement process improvements to enhance system performance and operational efficiency.<br>• Maintain detailed documentation of processes, user guides, and system configurations.<br>• Stay informed on JD Edwards updates and network with industry professionals to adopt best practices and new features.
We are looking for a detail-oriented Business Analyst I to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will act as a bridge between business units and IT, ensuring that technical solutions align with business needs. This position requires a strong understanding of business processes and IT systems, as well as the ability to translate business requirements into actionable technical specifications.<br><br>Responsibilities:<br>• Serve as the primary liaison between business units and IT teams to ensure effective communication and alignment of goals.<br>• Analyze business operations to identify strengths, weaknesses, and opportunities for process automation.<br>• Assist in the redesign and documentation of business processes to support the implementation of new technologies.<br>• Translate high-level business requirements into detailed functional specifications for IT development.<br>• Manage and document changes to business requirements and functional specifications throughout the project lifecycle.<br>• Educate IT teams on business strategies and objectives to ensure technology solutions support organizational goals.<br>• Facilitate negotiations and agreements between business stakeholders and IT teams from initial requirements gathering to final implementation.<br>• Stay updated on technological trends to propose innovative solutions that enhance business competitiveness.<br>• Provide recommendations on build-versus-buy decisions for technology solutions.<br>• Collaborate with cross-functional teams to ensure successful project delivery and system integration.
