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16 results for Product Support Specialist in Boston, MA

Desktop Support Analyst
  • Burlington, MA
  • onsite
  • Temporary
  • - USD / Hourly
  • We are looking for a skilled Desktop Support Analyst to join our team in Burlington, Massachusetts. This is a long-term contract position offering an excellent opportunity to work in a dynamic and growing environment. The role involves providing comprehensive IT support to end users and addressing escalations from Level 1 service desks.<br><br>Responsibilities:<br>• Deliver onsite and remote technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve escalated tickets promptly, ensuring adherence to established guidelines.<br>• Perform equipment installations, configurations, repairs, and replacements as needed.<br>• Manage asset tracking, maintain accurate documentation, and ensure proper inventory control.<br>• Assist with onboarding and offboarding processes, including workstation setup and account verification.<br>• Provide technical assistance for audiovisual setups during meetings and events.<br>• Support IT operations in office and lab environments, including specialized lab IT systems.<br>• Collaborate on IT projects and contribute to the implementation of system upgrades and refreshes.<br>• Utilize tools such as GSuite, Office 365, Zoom, Slack, and Jira for issue tracking and resolution.<br>• Ensure compliance with standard operating procedures and maintain a high level of customer service.
  • 2025-08-21T01:28:42Z
Collections Specialist
  • Framingham, MA
  • onsite
  • Permanent
  • 60000.00 - 70000.00 USD / Yearly
  • We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
  • 2025-07-31T19:24:10Z
Desktop Support Analyst
  • Cambridge, MA
  • onsite
  • Temporary
  • 25.34 - 29.34 USD / Hourly
  • <p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support to resolve end-user issues efficiently and effectively.</p><p>• Manage and resolve escalated support tickets, ensuring timely solutions.</p><p>• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.</p><p>• Perform software installation, uninstallation, and troubleshooting on approved applications.</p><p>• Offer onboarding and offboarding support for employees, including device setup and account management.</p><p>• Maintain and support conference room equipment and audiovisual systems.</p><p>• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.</p><p>• Administer and manage Active Directory accounts, ensuring proper access and security.</p><p>• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.</p>
  • 2025-08-26T22:35:13Z
Help Desk Analyst II
  • Woburn, MA
  • onsite
  • Temporary
  • 33.25 - 38.50 USD / Hourly
  • We are looking for a skilled Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal users, ensuring their issues are resolved efficiently and effectively. This is a long-term contract position ideal for an individual with a passion for problem-solving and a commitment to delivering excellent customer service.<br><br>Responsibilities:<br>• Respond promptly to technical support requests from internal users, ensuring all issues are addressed with professionalism.<br>• Diagnose and resolve software, hardware, and network problems across various platforms, including Microsoft, Apple, and Android devices.<br>• Utilize troubleshooting skills to address issues related to Cisco and Citrix technologies.<br>• Maintain detailed documentation of customer interactions and solutions within designated systems.<br>• Support configuration management and hardware deployments for end users.<br>• Assist with Active Directory administration, including account setup and maintenance.<br>• Provide guidance on the use of computer systems and applications to enhance user experience.<br>• Collaborate with team members to identify opportunities for process improvements within the service desk operations.<br>• Ensure consistent compliance with organizational policies and standards.<br>• Stay updated on emerging technologies to better support user needs.
  • 2025-08-08T12:14:32Z
Senior Corporate Accountant
  • North Quincy, MA
  • onsite
  • Permanent
  • 100000.00 - 140000.00 USD / Yearly
  • <p><strong>Position Summary:</strong></p><p>Incredible opportunity for Senior level Accountant with technical accounting, policy and internal control experience to be a part of a strong, dynamic accounting team at a fast-paced, innovative Tech company. The Senior Accountant will play a critical role in ensuring the integrity of our financial operations and accounting policy framework as we scale. This individual will manage key technical accounting policy and research functions, contribute to effective design, implementation and compliance of internal controls, leverage their expertise to contribute to accurate and timely financial reporting, support management decision-making with analysis of significant transactions, contract review and advise on appropriate accounting treatment as well as analyze monthly financial results/trends, and drive continuous process improvement and automation initiatives. The position is ideal for an ambitious accounting professional ready to make a meaningful impact at a growing company.</p><p><br></p><p><strong>Duties and Responsibilities:</strong></p><p>o Research U.S. GAAP accounting guidance, develop and document critical accounting policy memos and formalize/enhance accounting policies</p><p>o Advise on proper accounting treatment for significant transactions via research, technical accounting analysis and contract review (Particularly with respect to ASC606 Revenue Recognition)</p><p>• Compliance: Ensure adherence to internal controls, policies, and procedures, while recommending enhancements where needed.</p><p>• Month-End/Year-End Financial Closes: Support key areas of the monthly close process, including journal entries, accruals, and product line allocation transactions.</p><p>• Reconciliations: Assist in preparation and review of key account reconciliations, ensuring accuracy and timeliness. Research and resolve any discrepancies as needed.</p><p>• Financial Reporting: Help prepare and analyze monthly financial statements, data and results (including product line P& Ls) in compliance with US GAAP. Understand and dig into the main drivers of the business.</p><p>• Automation and Process Improvement: Identify and support automation initiatives within the accounting function.</p><p>• Cross-Functional Collaboration: Partner with other departments and teams to provide accounting insights and support strategic initiatives.</p><p>• Audit Support: Collaborate with internal and external auditors during interim and year-end audits, ensure financial statements are in compliance with U.S. GAAP, providing necessary documentation, support and insights.</p><p><br></p>
  • 2025-07-30T15:06:04Z
Inventory Control Specialist
  • Haverhill, MA
  • remote
  • Temporary
  • 23.00 - 24.00 USD / Hourly
  • <p>We are seeking a Inventory Control Specialist to join our team in Haverhill, MA. In this role, you will be responsible for performing inspections, operate testing equipment, maintain accurate records, and support continuous improvement of testing processes. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Evaluate electronic components and determine pass/fail decisions based on quality and performance.</li><li>Operate, maintain, and troubleshoot testing equipment, tools, and software.</li><li>Record daily testing results, including pass/fail outcomes and reasons for failures.</li><li>Verify that the correct platforms and configurations are used for each product type.</li><li>Organize, track, and document tested products with details such as specifications, quantities, and sources.</li><li>Research and confirm product specifications through manufacturer websites and resources.</li><li>Follow safety protocols, including proper use of anti-static gear, and log compliance results.</li><li>Maintain a clean, organized, and quality-compliant testing area.</li><li>Contribute to process improvements by recommending workflow or equipment updates.</li><li>Prepare and deliver regular reports on testing activities and outcomes to management.</li></ul><p><br></p><p><strong>Why Work Here?</strong></p><ul><li>Steady full-time schedule: <strong>Mon–Fri, 8:30 AM – 5:30 PM</strong></li><li>Opportunity to work with advanced technology and contribute to process improvements.</li><li>Supportive environment with opportunities to learn and grow.</li></ul><p><br></p>
  • 2025-08-19T21:24:28Z
Consumer Lending Specialist
  • South Boston, MA
  • onsite
  • Temporary
  • 25.65 - 29.70 USD / Hourly
  • We are looking for a dedicated Consumer Lending Specialist to join our team on a long-term contract basis in South Boston, Massachusetts. In this role, you will play a key part in assisting members with their loan needs while ensuring regulatory compliance and sound credit practices. This position offers an excellent opportunity to apply your expertise in credit analysis and lending while contributing to organizational goals.<br><br>Responsibilities:<br>• Assist members in identifying and selecting appropriate consumer loan products tailored to their financial needs.<br>• Evaluate and verify loan applications, financial records, and credit reports with precision.<br>• Conduct thorough creditworthiness assessments to recommend loan approvals or denials based on risk analysis.<br>• Uphold compliance with all lending regulations, organizational policies, and industry standards.<br>• Communicate lending decisions effectively and collaborate with teams to ensure smooth processing.<br>• Provide financial education and address inquiries related to underwriting processes.<br>• Monitor loan performance, achieve lending targets, and prepare detailed reports for management.<br>• Support collections efforts by reviewing accounts and addressing overdue payments.<br>• Maintain accurate documentation and ensure the confidentiality of sensitive financial information.
  • 2025-08-21T19:48:58Z
Data Analyst
  • Stratham, NH
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>We are looking for a skilled Data Reporting and visualization specialist to create and maintain impactful data visualization and reporting solutions that support business decision-making. In this role, you will collaborate closely with business leaders and technical teams to deliver high-quality reports and dashboards, ensuring efficient data transformation and analysis. A proactive approach and dedication to providing excellent service to clients, partners, and team members are essential.</p><p><br></p><p>Responsibilities:</p><p>-Develop tailored reports and visualizations using internal data transformation tools.</p><p>-Collaborate with cross-functional teams throughout the software development lifecycle, including requirements gathering, testing, and implementation.</p><p>-Act as a technical advisor for SQL-based applications and reporting tools, assisting with performance tuning and troubleshooting.</p><p><br></p>
  • 2025-08-07T13:09:07Z
Service Desk Coordinator
  • Boston, MA
  • onsite
  • Permanent
  • 70000.00 - 90000.00 USD / Yearly
  • <p>Robert Half is looking for a highly organized and proactive Service Desk Coordinator to join our client in Boston, Massachusetts. This role is pivotal in ensuring the smooth operation of their service desk, including managing ticket queues, dispatching support teams, and maintaining efficiency in service delivery. If you're passionate about optimizing workflows, coordinating resources, and delivering exceptional client service, this position offers a fantastic opportunity to grow within a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage the help desk ticket queue to ensure timely responses and proper escalation of issues.</p><p>• Coordinate the dispatching of service desk teams to client sites as needed.</p><p>• Monitor team workflows to ensure focus on priority tasks and adherence to service standards.</p><p>• Assist with project management tasks, including planning, tracking, and execution of IT projects.</p><p>• Collaborate with vendors for procurement, licensing, and resource allocation to meet organizational needs.</p><p>• Maintain accurate documentation of processes, systems, and service delivery updates.</p><p>• Identify inefficiencies in service delivery and recommend improvements to enhance operations.</p><p>• Facilitate client reporting and scheduling to ensure seamless communication and support.</p><p>• Support internal coordination efforts, including meeting calendars and resource planning.</p>
  • 2025-07-31T18:18:45Z
Paralegal
  • Needham, Ma, MA
  • onsite
  • Permanent
  • - USD / Yearly
  • <p><strong>Experienced Commercial Real Estate Paralegal</strong></p><p>Robert Half Legal Permanent Placement's busy legal client with a sophisticated commercial real estate practice is seeking a highly organized, detail-oriented <strong>Paralegal</strong> to support a dynamic group of attorneys in the <strong>Natick/Needham area.</strong> This is an<strong> opportunity</strong> for a legal professional who thrives in a fast-paced environment and enjoys being part of a collaborative, tech-forward team. Great pay and benefits for the right candidate - 4 weeks vacation etc. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support commercial real estate transactions from start to finish</li><li>Order and review documents, including title, survey, and due diligence materials</li><li>Conduct complex searches (UCC, bankruptcy, litigation)</li><li>Prepare estoppels, closing documents, and binders</li><li>Draft routine correspondence and manage timelines</li><li>Liaise with clients, outside counsel, and state agencies</li><li>Maintain organization across multiple attorney preferences (8 attorneys, 2 paralegals)</li><li>Embrace and utilize emerging legal technologies, including AI tools</li></ul><p><br></p>
  • 2025-08-04T14:18:42Z
Full Desk IT Recruiter
  • Boston, MA
  • onsite
  • Permanent
  • 50000.00 - 75000.00 USD / Yearly
  • <p>Join the Robert Half Technology Permanent Placement team as a Boston based (3x per week in the Boston office) <strong>Full-Time Full Desk IT Recruiter</strong>, where you’ll be a key player in our mission to connect top-tier IT professionals with Boston-based businesses. This is a <strong>full desk recruiting role</strong> that combines sourcing and recruiting IT talent with client-facing sales responsibilities. The ideal candidate thrives in a fast-paced, hybrid work environment, enjoys building relationships, and brings a passion for finding solutions for both candidates and clients.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>As an Full Desk Technology Recruiter, you will:</p><p>Talent Acquisition & Recruitment (50% of role):</p><ul><li><strong>Source Candidates:</strong> Identify and attract highly skilled IT professionals using job boards, professional networks, referrals, and Robert Half Technology’s proprietary tools </li><li><strong>Candidate Engagement:</strong> Assess candidates' technical skills, experience, and cultural fit through interviews and skill evaluations.</li><li><strong>Support Candidate Lifecycle:</strong> Guide candidates through the interview process, negotiate offers, and ensure a smooth hiring experience </li><li><strong>Build Talent Pipelines:</strong> Maintain relationships with IT professionals to ensure a strong talent pool for client needs.</li></ul><p>Business Development & Client Sales (50% of role):</p><ul><li><strong>Client Acquisition:</strong> Identify potential clients through outbound sales calls, meetings, and networking events. Build relationships with hiring managers, HR teams, and leadership to understand their hiring needs.</li><li><strong>Job Order Fulfillment:</strong> Develop detailed job descriptions with clients and propose recruitment strategies to fill their open roles quickly and efficiently.</li><li><strong>Account Management:</strong> Serve as a trusted advisor to your client portfolio, helping them solve workforce challenges with Robert Half’s IT staffing solutions </li></ul><p><br></p>
  • 2025-08-25T12:53:46Z
Associate – ESG & Portfolio Analytics
  • Boston, MA
  • onsite
  • Permanent
  • 115000.00 - 125000.00 USD / Yearly
  • <p><em><u>Associate – ESG &  Portfolio Analytics </u></em></p><p><strong>Growing Private Equity Firm </strong></p><p> </p><p>Growing Private Equity firm in the Boston area is looking to expand its ESG and Portfolio Analytics team by adding a motivated Associate. With a 4-day in-office schedule, this role strikes the perfect balance between independence and collaboration AND the opportunity to get into the PE industry.</p><p> </p><p><strong>What You'll Be Doing:</strong></p><p>Collaborating with the elite ESG and Portfolio Analytics team to analyze and manage data across environmental, social, and governance (ESG) metrics while driving improvements across the portfolio.</p><p>Contributing to broader portfolio performance initiatives, encompassing operational, financial, and technical data analysis.</p><p>Applying advanced analytics, creating dashboards, and preparing executive-level presentations to communicate insights effectively.</p><p>Engaging with leadership teams to deliver actionable recommendations and innovative solutions.</p><p>NOTE: this role, although offering some amazing experience, is NOT designed to be a springboard to the deals side of the firm.</p><p> </p><p><strong>What's Offered:</strong></p><p><strong>Compensation:</strong> targeting $125K base salary with performance-based bonus; total cash comp target $150k +/-</p><p><strong>Benefits:</strong> Comprehensive package designed to support your health, financial wellness, and work-life balance.</p><p><strong>Growth Potential:</strong> Direct interaction with leadership, creating opportunities for visibility and professional development. Great mentoring from above.</p><p> </p>
  • 2025-08-07T18:58:46Z
Systems Administrator
  • Boston, MA
  • onsite
  • Permanent
  • 75000.00 - 95000.00 USD / Yearly
  • <p>Are you an experienced Systems Administrator with a strong background in infrastructure and systems management, eager to contribute to the success of a dynamic professional services firm? This hybrid role, based out of downtown Boston, offers the opportunity to grow your skills in a collaborative environment while working onsite 3 days per week. If you’re skilled in Windows Server environments, Active Directory, VMware, and backup solutions, we’d like to hear from you!</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Server Management:</strong> Manage and maintain Windows Servers (2016, 2019, 2022), ensuring reliability, performance, and scalability to meet business needs.</li><li><strong>Active Directory Administration:</strong> Maintain and configure Active Directory infrastructure, including DNS, DHCP, FSMO roles, Sites and Services, and group policies.</li><li><strong>Virtualization Support:</strong> Administer VMware environments, including Horizon and gold image maintenance, ensuring optimal virtualization operations.</li><li><strong>Cluster Configuration:</strong> Assist with configuring and maintaining server clusters (experience here is a plus but not required).</li><li><strong>Backup & Recovery:</strong> Take ownership of backup strategies and recovery operations, particularly using solutions such as Veeam; ensure data integrity and implement effective disaster recovery protocols.</li><li><strong>Monitoring & Maintenance:</strong> Conduct regular system monitoring, troubleshooting, and preventive maintenance to address issues proactively.</li><li><strong>Security & Compliance:</strong> Ensure systems adhere to organizational security standards and compliance requirements.</li><li><strong>Documentation:</strong> Create and maintain detailed records of configurations, processes, troubleshooting guides, and incident reports.</li></ul><p><br></p>
  • 2025-08-25T12:58:59Z
Fractional CFO
  • Worcester, MA
  • onsite
  • Temporary
  • 68.00 - 72.00 USD / Hourly
  • <p><strong>Overview</strong></p><p>An innovative and rapidly growing energy company is seeking a <strong>Fractional Chief Financial Officer (CFO)</strong> to provide strategic financial leadership and expert guidance on a part-time, contractual basis. The ideal candidate will possess extensive experience in financial management within the energy sector, combined with the expertise to help scale business operations, streamline processes, and optimize profitability while maintaining compliance with industry regulations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>1. Strategic Financial Leadership</strong></p><ul><li>Develop and execute long-term financial strategies aligned with the company’s growth objectives and energy industry trends.</li><li>Advise on investment opportunities, energy project financing, mergers and acquisitions, and cost-reduction initiatives.</li></ul><p><strong>2. Budgeting and Forecasting</strong></p><ul><li>Create and oversee budgeting frameworks and forecasting models tailored to the dynamics of the energy sector.</li><li>Monitor financial performance and drive adjustments to stay on track with financial goals.</li></ul><p><strong>3. Cash Flow and Capital Management</strong></p><ul><li>Optimize working capital and cash flow to support operations, including energy project financing and infrastructure investments (Source: supporting insights).</li><li>Manage funding strategies, relationships with lenders, and other capital partners.</li></ul><p><strong>4. Compliance and Risk Management</strong></p><ul><li>Ensure compliance with industry-specific regulations, financial standards, and reporting requirements.</li><li>Develop risk mitigation strategies for fluctuating energy prices, market volatility, and environmental concerns.</li></ul><p><strong>5. Reporting and Stakeholder Relations</strong></p><ul><li>Deliver high-quality financial reporting and analysis to executive teams, investors, and other stakeholders.</li><li>Communicate effectively with leadership to provide actionable insights that drive informed business decisions.</li></ul><p><strong>6. Process Optimization</strong></p><ul><li>Apply advanced technical expertise to identify and streamline operational inefficiencies.</li><li>Leverage key financial technologies to automate processes and improve reporting accuracy.</li></ul><p><strong>7. Leadership and Team-Powered Results</strong></p><ul><li>Serve as a leadership advisor to the executive team, mentoring finance professionals and ensuring alignment across departments.</li></ul><p><br></p>
  • 2025-08-20T12:14:18Z
Payroll Manager
  • Leominster, MA
  • onsite
  • Temporary
  • 40.00 - 43.00 USD / Hourly
  • <p><strong>Job Description:</strong></p><p>We’re looking for a detail-oriented <strong>Part-Time Payroll Manager</strong> with proven expertise in <strong>ADP Workforce Now</strong> to oversee and manage payroll operations for our organization. In this role, you will ensure accurate and compliant processing of payroll while working collaboratively with internal stakeholders. This is a flexible, part-time position ideal for professionals with payroll management experience who are seeking work-life balance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Process Payroll:</strong> Manage and process end-to-end biweekly payroll for the organization using <strong>ADP Workforce Now</strong>, ensuring accuracy and timeliness in salary payments, deductions, and benefits.</li><li><strong>Compliance:</strong> Ensure compliance with local, state, and federal payroll regulations, including tax filings and reporting. Stay updated on payroll-related legislation.</li><li><strong>Review and Audit:</strong> Regularly audit payroll data for accuracy, including hours worked, benefit contributions, and tax withholdings. Identify and resolve discrepancies promptly.</li><li><strong>Employee Support:</strong> Respond to employee inquiries related to payroll, including tax forms (e.g., W-2, W-4), direct deposits, and paycheck issues.</li><li><strong>Reporting:</strong> Generate and present payroll reports, metrics, and analytics to HR and accounting teams as required.</li><li><strong>System Updates:</strong> Maintain and update employee payroll information in <strong>ADP Workforce Now</strong>, including onboarding and offboarding details.</li><li><strong>Collaboration:</strong> Work closely with HR and Finance teams to coordinate efforts related to employer benefits, garnishments, and expense reimbursements.</li></ul><p><br></p>
  • 2025-08-21T18:38:48Z
Tax Director / Tax Manager
  • Boston, MA
  • onsite
  • Permanent
  • 190000.00 - 205000.00 USD / Yearly
  • We are looking for an experienced Tax Director or Tax Manager to join our dynamic team in Boston, Massachusetts. In this role, you will serve as a trusted advisor to clients, offering innovative solutions for complex tax challenges while ensuring compliance with regulatory standards. Your expertise will play a key role in helping clients achieve their business goals through strategic tax planning, risk management, and forward-looking insights.<br><br>Responsibilities:<br>• Manage a diverse portfolio of clients, delivering exceptional service tailored to their needs.<br>• Oversee the preparation, review, and timely filing of various tax forms to ensure accuracy and compliance.<br>• Provide expert consultation on complex tax provisions and support clients on intricate engagements.<br>• Research and stay informed on evolving tax regulations, delivering actionable insights and guidance.<br>• Develop and implement efficient processes to improve project outcomes and departmental workflows.<br>• Mentor and guide team members to foster their growth and enhance overall team performance.<br>• Build and maintain strong client relationships, offering strategic advice to address their unique tax challenges.<br>• Lead business development efforts to expand the firm's reach and contribute to its growth.<br>• Manage financial aspects of engagements, including budgets, billing, and collections.<br>• Drive innovation in tax planning strategies to optimize outcomes for clients.
  • 2025-08-14T15:38:48Z