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7 results for Product Support Specialist in Boston, MA

Customer Experience Specialist

Nashua, NH
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are looking for a Customer Experience Specialist to join a team in New Hampshire in a contract-to-permanent position. This role focuses on delivering responsive support to business customers, managing order-related activities, and maintaining accurate account information across internal systems. The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer support with administrative follow-up. Responsibilities: • Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests. • Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately. • Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories. • Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service expectations. • Complete administrative and back-office tasks that help keep daily customer service operations running smoothly. • Monitor customer accounts, identify items requiring follow-up, and take appropriate action to address outstanding needs. • Perform billing-related activities, review account charges, and help manage order backlogs and backordered items. • Maintain accurate customer records by updating account details, order information, and interaction notes as changes occur.
2026-06-16T00:00:00Z

Tech Support Manager

Merrimack, NH
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Application Support Team Manager (SaaS)We’re looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement—perfect for someone who thrives on keeping clients happy and systems running smoothly. What You’ll Do:<ul><li>Lead and mentor a team supporting external customers across a SaaS platform</li><li>Own incident management, escalations, and SLA performance</li><li>Partner with engineering and product teams to resolve issues and improve the user experience</li><li>Drive process improvements, knowledge sharing, and support best practices</li></ul>If you enjoy leading teams, solving complex issues, and making customers say “wow,” this is your role.
2026-06-08T00:00:00Z

Purchase & Sales Specialist

Leominster, MA
onsite
Temporary / Contract
22.9615 - 26.587 USD / Hourly
We are looking for a detail-oriented Purchasing Specialist to support manufacturing operations in Leominster, Massachusetts. This is a Contract position focused on securing materials, coordinating purchasing activity, and helping maintain steady production through strong supplier management and careful planning. The ideal candidate brings sound judgment, commercial awareness, and the ability to respond quickly to changing supply needs while working closely with internal teams and external vendors. Responsibilities:• Identify and assess suppliers to secure materials that meet quality standards, budget expectations, and required delivery timelines.• Create, review, and manage purchase orders in line with production demands, inventory targets, and business priorities.• Build productive vendor relationships by tracking service levels, addressing performance concerns, and encouraging ongoing improvement.• Negotiate pricing, commercial terms, and supply agreements to support cost savings and reduce operational risk.• Partner with planning, production, and related teams to monitor stock levels and avoid shortages or excess inventory.• Respond promptly to material delays, quality concerns, and other supply issues to limit disruption to manufacturing schedules.• Maintain accurate purchasing records and transaction data within company systems and department reports.• Contribute to forecasting, budgeting, and broader cost-management efforts by analyzing purchasing activity and market trends.• Ensure procurement activities follow internal policies, contractual requirements, and applicable industry standards.
2026-06-17T00:00:00Z

Loan Support Specialist

Reading, MA
onsite
Temporary / Contract
21.85 - 23.5 USD / Hourly
We are looking for a detail-oriented Loan Support Specialist to join a mortgage operations team in Reading, Massachusetts. This Long-term Contract opportunity is ideal for someone with strong mortgage administration experience who can help keep loan files accurate, organized, and moving efficiently through the process. The role will work closely with loan staff to support documentation, disclosures, third-party orders, and funding-related activities while maintaining high standards for compliance and service. Responsibilities: • Enter newly received mortgage loan files into the organization’s loan origination platform and confirm records are set up correctly from the start. • Prepare borrower disclosure packages and distribute them within required timelines to support compliant loan processing. • Coordinate requests for title work, property valuations, and flood certification reports through internal systems and approved vendors. • Collect, upload, index, and organize borrower documents so files remain complete and easy to review throughout the loan lifecycle. • Provide operational assistance for funding activities by updating information and supporting documentation in the designated system. • Review loan records regularly to ensure documentation is accurate, current, and properly maintained. • Partner with Loan Officers and related team members to resolve file issues, answer process questions, and keep applications progressing efficiently.
2026-06-17T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for end users in Cambridge, Massachusetts within the health pharm/biotech sector. This Long-term Contract position is ideal for someone who enjoys face-to-face support, thrives in an onsite environment, and can provide dependable service across desktop, account, and collaboration technologies. You will join a collaborative support team and help maintain a productive user experience for employees across multiple local offices and remote staff. Responsibilities: • Provide onsite desktop and walk-up kiosk support for employees, resolving technical issues in a timely and thorough manner. • Diagnose and fix hardware, software, and operating system problems across Windows 10 and Windows 11 environments. • Manage user account support through Active Directory, including password resets, account unlocks, and related access assistance. • Assist end users with Microsoft 365 applications and support collaboration tools such as Zoom and Microsoft Teams. • Handle service requests and incidents through ServiceNow, addressing a range of Level 1 to Level 2.5 support needs. • Deliver hands-on troubleshooting for devices and user workstations to restore functionality and minimize downtime. • Support technology initiatives such as Windows 11 rollout activities, Intune deployment, and patch management efforts using endpoint tools. • Provide technical assistance to users across multiple Cambridge, Massachusetts locations as well as remote team members. • Collaborate with a larger desktop support group to ensure consistent service delivery for a high-volume user population.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Reading, MA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for staff and faculty in Reading, Massachusetts. This Contract position focuses on resolving day-to-day hardware, software, and service desk issues while helping maintain reliable technology operations across the organization. The ideal candidate is comfortable supporting Windows-based environments, managing equipment inventory, and delivering responsive end-user assistance in a fast-paced setting. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving issues related to computers, email, software, and peripheral devices. • Route more complex problems to the appropriate technical specialists and follow through to help ensure timely resolution. • Set up, image, install, test, and deploy desktops, laptops, operating systems, and approved applications for new and existing users. • Perform routine maintenance, basic repairs, and cleaning for computer equipment and related devices to keep systems in dependable working order. • Track loaner devices, maintain technology inventory records, and coordinate warranty service and repair activity for covered equipment. • Administer the service desk platform, including ticket documentation, operational settings, reporting, and dashboard updates. • Evaluate hardware performance, document recurring issues, and recommend equipment adjustments or replacement options when needed. • Support equipment moves, reconfigurations, and physical deployments while helping ensure proper setup and adherence to recommended standards. • Partner with IT leadership on end-user communications, technology distribution, maintenance planning, and budget-related recommendations.
2026-06-09T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance in Boston, Massachusetts within a primarily Windows-based environment. This Long-term Contract opportunity is expected to begin in early June and continue through the end of summer, with the potential to extend into the fall or winter. The role is well suited to a Level II support analyst who combines strong troubleshooting expertise with a customer-focused approach and can work effectively in an onsite office setting. Responsibilities: • Provide in-person deskside support three days per week, resolving day-to-day hardware, software, and user access issues for office staff. • Take ownership of higher-level support requests, investigate complex problems, and drive tickets through to completion with clear follow-up. • Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying appropriate fixes. • Install, remove, and reconfigure approved software on end-user devices while maintaining compliance with internal IT standards. • Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes. • Maintain and troubleshoot conference room technology and audiovisual equipment to ensure meetings run smoothly. • Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo. • Document work performed in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
2026-06-15T00:00:00Z