<p>Robert Half's client is looking for a detail-oriented Customer Service Representative in the healthcare space!</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>-Phone/Email correspondence</p><p>-Customer service</p><p>-Administrative support</p><p>-Review paperwork</p><p>-Handle medical records</p><p>-Follow HIPAA guidelines</p><p>-Ability to make decisions</p><p>-Proficient in MS Office </p><p><br></p><p>Start Date: September 1st</p><p>Hours: 8:30am-5pm (M-F)</p><p>Duration: ~4-6 months</p><p>Work type: Remote</p><p><br></p><p>If interested, please apply now!</p>
We are looking for a bilingual Customer Associate who is fluent in both Spanish and English to join our team in West Newton, Massachusetts. In this role, you will focus on delivering top-notch customer service while managing various client interactions and administrative tasks. This position is ideal for someone who is meticulous, organized, and passionate about providing exceptional support.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving concerns efficiently.<br>• Provide outstanding customer service by maintaining a thoughtful and friendly demeanor in all interactions.<br>• Utilize your bilingual skills to communicate effectively with both English- and Spanish-speaking clients.<br>• Manage and organize client information accurately, ensuring all records are up-to-date.<br>• Collaborate with team members to improve service delivery and enhance customer satisfaction.<br>• Create and maintain reports using Microsoft Word and Excel to track client interactions and outcomes.<br>• Identify and escalate complex issues to ensure timely resolution and client satisfaction.<br>• Contribute to the development of processes that enhance the overall customer experience.<br>• Stay informed about company policies and procedures to provide accurate information to clients.
We are looking for an Administrative Assistant to support the Customer Service Front Office in Somerville, Massachusetts. This long-term contract position offers the opportunity to work onsite and contribute to a variety of administrative tasks, including data entry, customer service, and office management. If you are tech-savvy, organized, and have strong interpersonal skills, this role could be a great fit for you.<br><br>Responsibilities:<br>• Serve as the first point of contact for incoming calls, greet visitors, and assist with inquiries in a courteous and attentive manner.<br>• Manage call intake processes, create call tickets, and maintain accurate account records.<br>• Perform data entry tasks using Microsoft Excel to ensure timely and precise record-keeping.<br>• Provide administrative support for billing and account maintenance, including bill processing.<br>• Assist with executive administrative duties, such as scheduling meetings and handling correspondence.<br>• Collaborate with team members to deliver exceptional customer service and adapt to changing priorities.<br>• Maintain organized files and documentation to support office operations.<br>• Ensure compliance with company policies and procedures during daily activities.<br>• Participate in team meetings to discuss workflow improvements and resolve challenges.<br>• Uphold a positive and cooperative work environment while managing multiple tasks efficiently.
We are looking for a dedicated Customer Relations Specialist to join our team in Boston, Massachusetts. In this role, you will provide exceptional support to customers, addressing their inquiries related to billing, payments, and mortgage servicing. This is a long-term contract position that offers an excellent opportunity to contribute to impactful work while enhancing your expertise in mortgage servicing and customer relations.<br><br>Responsibilities:<br>• Address customer inquiries by providing payment details, managing payment adjustments, and clarifying documentation and billing information.<br>• Collaborate with management to oversee third-party billing partners, ensuring accurate escrow analyses and billing data.<br>• Organize correspondence from applicants and provide timely responses to inquiries.<br>• Reach out to clients with delinquent accounts, investigate reasons for payment delays, and encourage timely payments.<br>• Present viable solutions to resolve arrearages, including appropriate use of capital reserve accounts.<br>• Refer clients to the Loss Mitigation Manager when necessary and work collaboratively to resolve complex issues.<br>• Utilize mortgage loan servicing systems, Encompass, and other automated tools to track tasks and generate timely reports.<br>• Maintain detailed records of all customer interactions, ensuring accurate documentation and easy tracking.<br>• Participate actively in team meetings and contribute to process improvement initiatives.<br>• Support additional administrative tasks, including backlog processing, as needed.
We are looking for a detail-oriented and proactive Project Assistant to join our team in Middleton, Massachusetts. This is a Contract-to-permanent position, offering an excellent opportunity to contribute to project success while working closely with cross-functional teams. The ideal candidate will have strong organizational skills and a customer-focused approach, ensuring smooth project operations and timely communication.<br><br>Responsibilities:<br>• Provide clients with accurate product availability and lead time details.<br>• Process and manage project-related sales orders efficiently.<br>• Verify the accuracy of all sales orders to ensure proper fulfillment.<br>• Coordinate with sales and engineering teams to address project-related needs.<br>• Utilize supply chain reports to establish estimated shipping dates and communicate these to customers.<br>• Collaborate with production and supply chain teams to monitor product timelines and share updates with clients.<br>• Review open orders weekly to ensure deadlines are met and inform customers of any potential delays.<br>• Partner with the shipping department to manage logistics and provide tracking information to customers.<br>• Follow established procedures for returns and notify product managers of defective product returns.<br>• Participate in training sessions and workshops to enhance product knowledge.
We are looking for a detail-oriented and courteous Receptionist to join our team on a contract basis. In this role, you will be the first point of contact for visitors, providing exceptional customer service and managing front desk operations. This position is located in Smithfield, Rhode Island.<br><br>Responsibilities:<br>• Welcome and assist visitors with care and attention.<br>• Direct visitors to appropriate departments or staff members based on their needs.<br>• Organize and distribute incoming mail and deliveries promptly.<br>• Provide excellent customer service to ensure a positive experience for guests and staff.<br>• Maintain the reception area in a neat and organized manner.<br>• Answer phone calls and handle inquiries efficiently.<br>• Coordinate schedules and appointments as needed.<br>• Support administrative tasks and assist with additional duties when required.
<p>We are looking for a detail-oriented Patient Access Specialist in Nashua, New Hampshire. In this Contract-to-Permanent role, you will play a key role in ensuring patients receive seamless admissions and access services while adhering to organizational policies and regulatory guidelines. Your primary focus will be on delivering exceptional customer service, maintaining accurate records, and supporting billing processes for a positive patient experience.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and perform compliance checks to ensure proper documentation and adherence to regulations.</p><p>• Provide patients with clear instructions and collect insurance information while maintaining a high level of customer service.</p><p>• Handle pre-registration tasks, including inbound and outbound calls to collect demographic, insurance, and financial details, as well as payment collection for past due balances.</p><p>• Explain treatment consent forms, obtain required signatures, and distribute relevant patient education materials such as Medicare and Tricare notices.</p><p>• Verify insurance eligibility, enter benefit data into systems, and ensure a smooth billing process to support clean claims.</p><p>• Conduct medical necessity screenings for Medicare patients using appropriate tools and distribute necessary forms to inform them of potential non-payment.</p><p>• Audit patient accounts for accuracy, ensure completion of required forms, and provide statistical data to leadership for quality assurance.</p><p>• Utilize reporting systems to identify and correct account discrepancies across various departments and facilities.</p><p>• Meet assigned point-of-service collection goals and maintain compliance with organizational standards.</p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
<p>Robert Half is working with a client that is looking for a proactive Customer Service Representative to manage high volumes of emails and provide exceptional customer experiences. This role involves processing purchase orders, confirming orders, and maintaining strong communication with customers and the Sales team. You'll solve problems, meet productivity goals, and support your team with a positive attitude. Key tasks include answering calls, managing filing, and handling additional duties as needed. Proficiency in Microsoft Office, strong communication skills, attention to detail, and the ability to work under pressure are essential. If you're a reliable multitasker eager to contribute to a dynamic team, we'd love to hear from you!</p><p>This client has great benefits and has bonus potential. This is a great place to work!</p><p><br></p><p>For immediate consideration, feel free to contact Dan Duggan at (508) 205-2126.</p>
We are looking for a Bilingual Administrative Assistant to join our team on a contract basis in Roxbury, Massachusetts. In this role, you will provide essential administrative support, ensuring smooth day-to-day operations. The ideal candidate will bring strong bilingual communication skills and proficiency in office software to manage various tasks efficiently.<br><br>Responsibilities:<br>• Handle inbound and outbound calls, providing excellent customer service and addressing inquiries promptly.<br>• Manage schedules and appointments, coordinating meetings to ensure optimal time management.<br>• Perform data entry tasks with accuracy, maintaining organized and up-to-date records.<br>• Draft and respond to email correspondence professionally, ensuring clear communication.<br>• Utilize Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, to create documents, presentations, and manage calendars.<br>• Support the team with administrative duties, ensuring seamless workflow and task prioritization.<br>• Assist with property management-related administrative tasks, collaborating with relevant stakeholders.<br>• Maintain confidentiality and professionalism in handling sensitive information.<br>• Provide bilingual support in communications, ensuring clarity for both English and non-English-speaking individuals.
We are looking for a skilled receptionist to join our team in Stratham, New Hampshire. This contract position requires a detail-oriented individual who can manage front desk operations, handle communications, and provide exceptional customer service. The ideal candidate will demonstrate strong organizational and technical skills while maintaining a welcoming and efficient environment.<br><br>Responsibilities:<br>• Operate and manage multi-line phone systems to answer and direct calls effectively.<br>• Provide excellent customer service by addressing inquiries and resolving issues promptly.<br>• Perform accurate data entry tasks to maintain organized records and databases.<br>• Manage email correspondence professionally and respond to messages in a timely manner.<br>• Coordinate and schedule appointments, ensuring smooth calendar management.<br>• Utilize Microsoft Excel, Word, and Outlook for various administrative tasks.<br>• Organize and maintain files, ensuring easy access to important documents.<br>• Foster positive interpersonal interactions to create a welcoming atmosphere for clients and visitors.<br>• Support team members with administrative duties as needed.
<p>We are looking for a detail-oriented Collections Specialist to join our client in Cranston, Rhode Island. In this role, you will manage key aspects of customer accounts, including collections and account analysis, while maintaining strong communication and interpersonal relationships. This position offers an opportunity to work independently and contribute to the financial health of a dynamic metal fabrication company.</p><p><br></p><p>Responsibilities:</p><p>• Manage the accounts receivable process, including reviewing and approving customer orders to ensure compliance with company policies.</p><p>• Conduct thorough analysis of customer accounts to identify discrepancies and resolve issues promptly.</p><p>• Handle commercial collections by negotiating payment terms and securing timely payments from clients.</p><p>• Apply cash payments accurately and maintain detailed records of transactions.</p><p>• Collaborate with internal teams to ensure billing functions are completed efficiently and accurately.</p><p>• Communicate effectively with customers to address inquiries and provide exceptional service.</p><p>• Research and resolve account-related problems independently, demonstrating a proactive approach.</p><p>• Generate reports and maintain accurate documentation to track collections and overall account status.</p><p>• Monitor accounts for overdue balances and take appropriate action to minimize risk.</p><p>• Support the implementation of best practices to improve accounts receivable processes.</p>
<p>Our client is a highly sought-after Wealth Management firm in Boston and looking to add a Registered Client Service Associate to the team.</p><p><br></p><p>Essential tasks include client account servicing, new account opening, assisting with financial professional transitions, and office administrative duties. Personal career growth initiative, as well as strong collaboration and communication skills, are highly valued.</p><p><br></p><p><br></p>
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. In this Contract-to-permanent role, you will play a critical part in ensuring smooth admissions and registration processes for hospital patients while maintaining compliance with organizational policies and regulatory standards. This position requires strong attention to detail and excellent communication skills to deliver exceptional service to patients and their families.<br><br>Responsibilities:<br>• Register patients accurately by assigning medical record numbers, performing compliance checks, and collecting necessary insurance and physician order details.<br>• Provide clear instructions and compassionate customer service during all patient interactions, adhering to organizational policies and standards.<br>• Meet assigned point-of-service goals, including the collection of patient financial responsibilities and past-due balances.<br>• Conduct pre-registration tasks, which may involve inbound and outbound calls to gather demographic, insurance, and payment information.<br>• Explain and obtain signatures for consent forms and distribute necessary patient education materials, ensuring proper documentation.<br>• Verify insurance eligibility and input benefit details to facilitate billing processes and maintain a high clean claim rate.<br>• Screen medical necessity for Medicare patients using specialized tools and provide required forms to inform them of potential non-payment scenarios.<br>• Utilize quality auditing systems to review and correct account information, ensuring compliance with audit standards and reporting accuracy.<br>• Perform audits of accounts across teams and departments, providing statistical data to support leadership in improving processes.
We are looking for a detail-oriented and bilingual Administrative Assistant to join our team on a contract basis in Boston, Massachusetts. This role requires strong organizational skills, effective communication abilities, and proficiency in managing administrative tasks. If you thrive in a fast-paced environment and enjoy supporting operations through excellent customer service and administrative expertise, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to inbound calls and provide exceptional customer service to address inquiries and concerns.<br>• Manage email correspondence efficiently, ensuring timely responses and accurate information.<br>• Perform accurate data entry and maintain organized records of relevant information.<br>• Schedule appointments and coordinate meetings to support team operations.<br>• Handle both inbound and outbound calls to assist with client communication and follow-ups.<br>• Utilize Microsoft Excel, Word, PowerPoint, and Outlook to create reports, presentations, and manage schedules.<br>• Support administrative processes by maintaining documentation and tracking updates.<br>• Collaborate with team members to ensure seamless execution of daily tasks and projects.<br>• Provide bilingual communication support, bridging language gaps in customer interactions.
We are looking for a dedicated Project Assistant to join our team in Salem, Massachusetts, on a contract basis. In this role, you will primarily support library operations by managing and organizing resources, ensuring proper documentation, and contributing to a well-maintained environment. This position offers an excellent opportunity to utilize your organizational skills and attention to detail in a collaborative setting.<br><br>Responsibilities:<br>• Organize and sort library materials, ensuring they are properly categorized and stored.<br>• Recycle outdated or damaged books in accordance with established guidelines.<br>• Perform data entry tasks to accurately document inventory and track library resources.<br>• Utilize Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint, to create reports and maintain records.<br>• Scan and digitize documents to support efficient information management.<br>• Coordinate shipping functions, including packaging and dispatching items as needed.<br>• Manage timelines effectively to ensure all tasks are completed within deadlines.<br>• Provide excellent customer service by assisting staff and visitors with inquiries.<br>• Collaborate with team members to maintain a clean and organized workspace.
We are looking for a detail-oriented and personable Receptionist to join our team in Boston, Massachusetts. This role is ideal for someone who thrives in a dynamic environment and enjoys being the first point of contact for clients and guests. As a vital member of the team, you will play a key role in ensuring smooth office operations and delivering exceptional customer service.<br><br>Responsibilities:<br>• Greet visitors warmly and ensure they are directed to the appropriate person or department.<br>• Operate and manage a multi-line phone system, including transferring calls and taking messages as needed.<br>• Assist with client communications, ensuring timely and detail-oriented responses to inquiries.<br>• Maintain the reception area to ensure it is welcoming and organized.<br>• Schedule and coordinate meetings, including setting up videoconferencing tools such as Zoom.<br>• Provide administrative support, including drafting correspondence and managing basic office tasks.<br>• Foster positive interpersonal relationships with clients, team members, and visitors.<br>• Monitor incoming mail and packages, ensuring proper distribution.<br>• Handle competing priorities in a fast-paced environment with efficiency and professionalism.<br>• Collaborate with the team to support overall office operations.
<p>Candidates who possess the ability to think critically while providing research and administrative support might thrive in this Trust & Estates Paralegal position. Are you looking for an immediate position? If you have a passion for the legal field, Robert Half might have a Paralegal position for you. Candidates in the Boston area may be interested in applying for this permanent opportunity. You might be a good fit for this position, if you are motivated and exercise focus, good computer skills, and organizational qualities.</p><p><br></p><p>Key responsibilities</p><p><br></p><p>- Provide support to attorney through all phases</p><p><br></p><p>- Data base management of all relevant documents</p><p><br></p><p>- Ability to effectively prioritize and organize a substantial amount of work</p><p><br></p><p>- Research and analyze intricate legal documents</p>
<p>We are looking for an experienced HR Generalist to join our team in Littleton, Massachusetts. This long-term contract role involves managing key HR processes, providing advisory services, and ensuring smooth operations across the employee lifecycle. If you are passionate about human resources and thrive in a dynamic environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Administer and oversee bi-weekly payroll processes to ensure accuracy and compliance.</p><p>• Conduct exit interviews and provide actionable insights to support employee retention strategies.</p><p>• Assist with salary reviews and compensation planning to maintain competitive pay structures.</p><p>• Ensure compliance with HR policies and regulations, updating documentation as necessary.</p><p>• Handle immigration paperwork and provide support for visa-related processes.</p><p>• Prepare detailed HR reports and perform data analysis for workforce planning and decision-making.</p><p>• Maintain confidentiality while managing sensitive employee information and records.</p><p>• Support onboarding processes to facilitate a seamless transition for new hires.</p><p>• Collaborate on HR projects and initiatives to meet local and regional objectives.</p><p>• Provide guidance on HR systems, including SuccessFactors and other tools, to optimize efficiency.</p>
<p>A family-owned business in Bourne, MA is looking to hire an Administrative Assistant/Customer Service Associate to join their team on a fulltime basis. This company specializes in commercial and residential glass/window installation, servicing customers throughout MA and the Islands. This person will be responsible for general administrative tasks and office support at their office in Bourne, MA, with a focus on helping business owners maintain exceptional relationships with customers, team and suppliers.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service to clients via phone, email and in person</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication</p><p>• Assist customers with inquiries, concerns, and requests in a professional and timely manner</p><p>• Provide accurate, valid and complete information by using the right methods/tools</p><p>• Handle and resolve customer complaints or issues with empathy and patience</p><p>• Schedule glass installation and service appointments efficiently and timely</p>
<p>A Property Management firm is seeking a Bilingual Spanish Assistant Property Manager to join their team in Dorchester, MA. </p><p><br></p><ul><li>Ensures that all resident recertifications are processed within the established timeframe and in accordance with established procedures by:</li><li>Sending out notifications to residents. </li><li>Conducting and tracking all resident interviews pertaining to certifications/ recertifications.</li><li>Completing all verification. </li><li>Processing income certifications/recertifications. </li><li>Filing and tracking paperwork</li><li>Providing customer service to residents </li></ul>
<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support to resolve end-user issues efficiently and effectively.</p><p>• Manage and resolve escalated support tickets, ensuring timely solutions.</p><p>• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.</p><p>• Perform software installation, uninstallation, and troubleshooting on approved applications.</p><p>• Offer onboarding and offboarding support for employees, including device setup and account management.</p><p>• Maintain and support conference room equipment and audiovisual systems.</p><p>• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.</p><p>• Administer and manage Active Directory accounts, ensuring proper access and security.</p><p>• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.</p>
<p><em><u>Associate – ESG & Portfolio Analytics </u></em></p><p><strong>Growing Private Equity Firm </strong></p><p> </p><p>Growing Private Equity firm in the Boston area is looking to expand its ESG and Portfolio Analytics team by adding a motivated Associate. With a 4-day in-office schedule, this role strikes the perfect balance between independence and collaboration AND the opportunity to get into the PE industry.</p><p> </p><p><strong>What You'll Be Doing:</strong></p><p>Collaborating with the elite ESG and Portfolio Analytics team to analyze and manage data across environmental, social, and governance (ESG) metrics while driving improvements across the portfolio.</p><p>Contributing to broader portfolio performance initiatives, encompassing operational, financial, and technical data analysis.</p><p>Applying advanced analytics, creating dashboards, and preparing executive-level presentations to communicate insights effectively.</p><p>Engaging with leadership teams to deliver actionable recommendations and innovative solutions.</p><p>NOTE: this role, although offering some amazing experience, is NOT designed to be a springboard to the deals side of the firm.</p><p> </p><p><strong>What's Offered:</strong></p><p><strong>Compensation:</strong> targeting $125K base salary with performance-based bonus; total cash comp target $150k +/-</p><p><strong>Benefits:</strong> Comprehensive package designed to support your health, financial wellness, and work-life balance.</p><p><strong>Growth Potential:</strong> Direct interaction with leadership, creating opportunities for visibility and professional development. Great mentoring from above.</p><p> </p>
<p>• The Billing, Credit & Collections Specialist generates project invoice transactions and oversees assigned Accounts Receivable (A/R) Collections, ensuring the integrity and accuracy of A/R transactions</p><p>• Manage the processing of cash receipts daily; monitor client accounts regularly and identify and pursue delinquent accounts</p><p>• Research and resolve payment discrepancies, short pays, and customer disputes in a professional manner</p><p>• Enter invoices to supplier portals</p><p>• Collaborate with the sales, customer service, and finance teams to resolve billing issues</p><p>• This position interacts closely with the company’s Proposals & Contracts and Project Management teams, and has high visibility across the organization, driving company operations for billing and collections</p><p>• Independently lead the Collections function to ensure prompt and orderly collection of billed transactions; regularly engage within the Company (Finance, Project Managers, Business Development, etc.) and with external customers to elevate A/R Collections to an optimal level</p><p>• Tactfully & extensively communicate (phone and email) to critical and sizeable clients seeking payment on funds owed for work completed</p><p>• Prepare and issue monthly invoices for all billable projects and costs, including hourly, unit, and pass-through; guarantee timely and accurate tracking of customer contracts, change orders, and service invoices; meet departmental billing deadlines</p><p>• Prepare monthly client financial summaries and estimates, and report KPI type data on A/R, cash collections, and days sales outstanding (DSO) to the Senior Leadership Team within the Company</p><p>• Responsible for account reconciliation and analysis for balance sheet accounts including but not limited to cash and accounts receivable</p><p>• Research, review, obtain approval (as needed), and process credit memo requests, and support Project Management with customer billing inquiries; research unpaid or disputed amounts and engage Proposals & Contracts, Project Management, and Finance departments to lead resolution and correction of customer issues and billing errors</p><p>• Responsible for analyzing the creditworthiness of prospective and current customers and make recommendations for credit limit and payment terms.</p><p>• Examining credit history using credit agency tools (D& B) and evaluating potential risks</p><p>• Provide year-end support of auditor requirements, which may include research and reconciliation; perform additional assignments, as directed by Finance Manager</p><p>• Participate in efforts to achieve department and company goals</p><p>• Create and update suppliers</p><p>• Performs other duties as assigned</p><p>• Crosstrain within the accounting department</p><p><br></p>
