We are looking for a dedicated Customer Service Representative to join our team in Haverhill, Massachusetts. This Contract to permanent position offers a unique opportunity to work with a leading manufacturer specializing in industrial and ergonomic workbenches, workstations, lab furniture, and material handling equipment. The ideal candidate will play a key role in supporting sales and logistics operations while ensuring exceptional customer service.<br><br>Responsibilities:<br>• Process and enter sales orders with accuracy and efficiency.<br>• Monitor and track orders to ensure timely delivery and resolve any issues that arise.<br>• Provide support to the logistics and sales teams by handling administrative tasks and data entry.<br>• Respond to customer inquiries through inbound and outbound calls, maintaining a detail-oriented and helpful demeanor.<br>• Collaborate with internal teams to address customer needs and provide solutions.<br>• Maintain detailed and organized records of customer interactions and order statuses.<br>• Assist in managing call center operations by answering calls and addressing questions promptly.<br>• Ensure consistent communication with customers regarding order updates and product availability.<br>• Participate in team meetings to share insights and improve customer service processes.
We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Woburn, Massachusetts. In this Contract-to-permanent role, you will play a key part in ensuring a seamless experience for our customers by managing order processing, addressing inquiries, and coordinating with internal and external stakeholders. This is an excellent opportunity to contribute to a global organization while developing your skills in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Process customer quotations, purchase orders, and confirmations with accuracy and efficiency using relevant tools and systems.<br>• Coordinate with logistics, production planning, and sales teams to ensure timely delivery of products.<br>• Communicate effectively with customers regarding lead times, shipping terms, tariffs, and product availability.<br>• Provide support to outside sales teams and channel partners by updating pricing, sharing documentation, and tracking order status.<br>• Address and resolve customer complaints or service issues, escalating concerns when necessary.<br>• Maintain and update customer records and transaction histories accurately in the system.<br>• Collaborate on process improvement initiatives to enhance the overall customer experience.<br>• Work cross-functionally with international teams to meet customer needs and expectations.<br>• Ensure compliance with company policies and industry standards in all customer interactions.
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Portsmouth, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Manchester, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p>We are seeking a dedicated and personable <strong>Customer Service Representative</strong> to for an opportunity in <strong>Nashua, NH</strong>. As a Customer Service Representative, you will play a crucial role in delivering exceptional support to clients by responding to inquiries, resolving issues, and ensuring customer satisfaction. If you thrive in a fast-paced environment and have excellent communication and problem-solving skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle inbound and outbound customer interactions, including phone calls, emails, and chats, with professionalism and accuracy.</li><li>Address customer questions, concerns, and complaints in a timely and effective manner.</li><li>Process orders, track shipments, and assist with returns or exchanges.</li><li>Keep detailed and accurate records of customer interactions in the CRM system.</li><li>Collaborate with other departments to resolve complex customer issues and improve service delivery.</li><li>Strive to exceed customer expectations by identifying opportunities to provide additional support or upsell services.</li><li>Stay informed about company products, services, policies, and procedures to better assist customers.</li><li>Contribute to a positive team environment and support the overall goals of the company.</li></ul><p><br></p>
<p>Robert Half's Client in Westborough MA is looking for a detail-oriented and driven Customer Service Representative to support their operations team!</p><p><br></p><p>Responsibilities:</p><p>- Customer service</p><p>- Phone/Email correspondence</p><p>- Shipping/Receiving</p><p>- Data entry </p><p>- Perform routine maintenance on equipment </p><p>- Strong technical skills</p><p><br></p><p>Start Date: Asap!</p><p>End Date: ~ 6months (likely to extend)</p><p>Work Type: On-site</p><p>Hours: M-F | 8am-4pm or 9am-5pm</p><p><br></p><p>*If interested, APPLY now!</p>
<p>Robert Half's client is looking for a detail-oriented Customer Service Representative in the healthcare space!</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>-Phone/Email correspondence</p><p>-Customer service</p><p>-Administrative support</p><p>-Review paperwork</p><p>-Handle medical records</p><p>-Follow HIPAA guidelines</p><p>-Ability to make decisions</p><p>-Proficient in MS Office </p><p><br></p><p>Start Date: September 1st</p><p>Hours: 8:30am-5pm (M-F)</p><p>Duration: ~4-6 months</p><p>Work type: Remote</p><p><br></p><p>If interested, please apply now!</p>
We are looking for a bilingual Customer Associate who is fluent in both Spanish and English to join our team in West Newton, Massachusetts. In this role, you will focus on delivering top-notch customer service while managing various client interactions and administrative tasks. This position is ideal for someone who is meticulous, organized, and passionate about providing exceptional support.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving concerns efficiently.<br>• Provide outstanding customer service by maintaining a thoughtful and friendly demeanor in all interactions.<br>• Utilize your bilingual skills to communicate effectively with both English- and Spanish-speaking clients.<br>• Manage and organize client information accurately, ensuring all records are up-to-date.<br>• Collaborate with team members to improve service delivery and enhance customer satisfaction.<br>• Create and maintain reports using Microsoft Word and Excel to track client interactions and outcomes.<br>• Identify and escalate complex issues to ensure timely resolution and client satisfaction.<br>• Contribute to the development of processes that enhance the overall customer experience.<br>• Stay informed about company policies and procedures to provide accurate information to clients.
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
We are looking for a personable and customer-focused Front Desk Receptionist to join our team in Brighton, Massachusetts. This is a contract position requiring an individual with excellent communication skills and the ability to provide outstanding service to both customers and internal teams. If you thrive in a fast-paced environment and enjoy creating positive experiences for others, we encourage you to apply.<br><br>Responsibilities:<br>• Greet customers warmly upon arrival to ensure they feel welcome and valued.<br>• Answer inbound calls and service inquiries with efficiency and attention to detail.<br>• Manage a busy switchboard, ensuring seamless communication between customers and internal teams.<br>• Provide assistance to customers, ensuring their experience is smooth and satisfactory.<br>• Stay current on required training to maintain high standards of service.<br>• Coordinate administrative tasks and support operational needs as required.<br>• Communicate effectively in writing and verbally to address customer and team inquiries.<br>• Utilize Microsoft Office Suite to complete documentation and organizational tasks efficiently.<br>• Maintain a clean and organized front desk area to create a neat and detail-oriented appearance.
<p>We are looking for a dedicated Member Services/Customer service Coordinator to join our team in Bellingham, Massachusetts. In this role, you will provide exceptional customer service to our members while ensuring the accuracy and efficiency of member-related processes and communications. This position offers the opportunity to contribute to member satisfaction and organizational integrity through a variety of administrative and support functions.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate the onboarding process for new members, ensuring a seamless transition into the group.</p><p>• Maintain and update member website documents and coordinate communications with internal and external vendors.</p><p>• Support the team by organizing and updating product databases to ensure proper categorization and status of items.</p><p>• Accurately manage and maintain member information within the company's systems.</p><p>• Assist members with resolving backorder cancellations and other service-related inquiries.</p><p>• Perform data entry tasks to support promotional analysis and reporting processes.</p><p>• Prepare materials and participate in member events, including shows and meetings.</p><p>• Provide assistance to colleagues and contribute to additional assignments as required.</p><p>• Handle general office duties to support daily operations.</p><p><br></p><p><strong><em>For immediate consideration, Please call me directly Eric Lebow 508-205-2127</em></strong></p>
We are looking for a Workplace Experience Ambassador to join our team in Boston, Massachusetts. In this role, you will ensure that building spaces are effectively set up and maintained to create a positive experience for all visitors and employees. This position requires exceptional customer service skills and the ability to collaborate with various teams to oversee front-of-house services, event logistics, and facilities management. This is a long-term contract position with opportunities to make a meaningful impact.<br><br>Responsibilities:<br>• Deliver outstanding customer service to both internal employees and external visitors, ensuring all interactions are handled professionally.<br>• Oversee front-of-house operations, including managing inquiries and directing them to the appropriate departments.<br>• Coordinate and execute the physical setup of events and meeting spaces, including arranging furniture, signage, and necessary equipment.<br>• Maintain accurate records of room bookings, event schedules, and calendars to ensure seamless operations.<br>• Provide support for facilities team services, contributing to a well-maintained and organized work environment.<br>• Act as a liaison between teams, promoting collaboration and representing the facilities team with confidence.<br>• Monitor and address any issues related to building spaces, ensuring a clean and functional environment.<br>• Assist with catering and hospitality services to enhance the experience of events and meetings.
<p>Senior Customer Service Representative – Lowell, MA</p><p>We’re seeking a detail-driven and customer-focused Senior Customer Service Representative to join our team in Lowell, Massachusetts. This role is critical in supporting seamless financial operations while delivering an exceptional customer experience. The right candidate will thrive in a fast-paced environment, bring strong organizational skills, and excel at building relationships both internally and externally.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver timely, accurate responses to a high volume of customer inquiries, ensuring satisfaction and retention.</li><li>Research historical pricing data and partner with product line managers to process quotations quickly and accurately.</li><li>Oversee the full order management process—including new orders, returns, sample requests, credits, and debits.</li><li>Maintain accurate backlog records, aligning with customer needs and managing expedite requests to meet deadlines.</li><li>Handle customer complaints with professionalism, applying effective problem-solving and escalating issues when necessary.</li><li>Collaborate cross-functionally with sales, finance, and operations teams to resolve issues and streamline workflows.</li><li>Exercise sound judgment within established guidelines to make appropriate and effective decisions.</li><li>Cultivate strong, trust-based relationships with customers and internal partners to support long-term success.</li></ul><p><br></p>
General office services, cleaning and filling office pantries, sorting and delivering mail/packages, assisting with copy and reprographics jobs, assisting with room set ups (moving tables and chairs), must be able to lift 50 lbs. o Answer and transfer calls on a multi-line phone system. o Accept deliveries, sort mail, and maintain phone lists. o Handle additional projects as assigned. Handle sensitive and/or confidential documents and information. o Communicate with manager and client on job or deadline issues. o Minimum of one-year office service experience, preferably in a legal, banking or large corporate environment. o Previous receptionist, switchboard or administrative assistant experience preferred. o Excellent verbal and written communication skills. • Day to Day Duties: • Will assist only with mail, no copy (repro) or facilities • Must be very independent; they are by themselves at this office • Must be able to speak to first level clients (facilities, drivers) • Ask questions if something is not understood. • Log packages • Pitney Bowes machine experience is helpful • Must have a car, some public transportation is available, but it is very intermittent and not reliable
We are looking for an experienced Office Services Supervisor to join our team in Boston, Massachusetts, within the Financial Services industry. In this long-term contract position, you will oversee operational excellence, manage service delivery, and lead a team to ensure high standards of quality and efficiency. This role requires strong leadership skills, a commitment to continuous improvement, and the ability to build effective communication channels both internally and with clients.<br><br>Responsibilities:<br>• Oversee the quality of service delivery across the client’s central reprographics and office printer fleet.<br>• Implement standardized processes and operational controls to drive efficiency and consistency.<br>• Monitor and fulfill management information reporting requirements to maintain transparency.<br>• Manage staff performance by setting clear business objectives, providing ongoing feedback, and establishing development goals.<br>• Foster a culture of continuous improvement and high performance within the team.<br>• Investigate and resolve escalated client issues while ensuring proper communication with stakeholders.<br>• Collaborate with functional teams to adhere to corporate policies, internal controls, and reporting standards.<br>• Provide training and development opportunities, mentoring direct reports to enhance their skills.<br>• Manage staff allocation through optimized scheduling, cross-training, and promoting teamwork.<br>• Compile and issue monthly client billing while ensuring compliance with financial and operational targets.
<p>Robert Half is seeking a Distribution Coordinator to support our client by ensuring efficient and accurate shipment processes. This role works closely with customers, account services, and distribution teams to coordinate freight pickups, maintain routing guides, and prepare shipping documentation. The Distribution Coordinator plays a key role in promoting smooth logistics operations and delivering excellent customer service.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Coordinate freight pick-ups and schedule carrier appointments.</li><li>Communicate shipping details through customer web-based logistics systems.</li><li>Maintain customer routing guides and update matrices as changes occur.</li><li>Organize shipment documentation and ensure accurate bills of lading.</li><li>Oversee preparation of international shipping documents in partnership with logistics teams.</li><li>Collaborate with account services and account managers to provide feedback on carrier performance.</li><li>Partner with distribution teams to improve on-time shipping performance.</li><li>Conduct data-driven analysis, reporting, and recommendations to improve distribution center and customer shipping metrics.</li><li>Investigate pending shipment status and provide timely updates to stakeholders.</li><li>Coordinate wave management with local distribution center teams.</li></ul><p><br></p><p><br></p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
We are looking for a dedicated Loan Servicing Representative to handle a range of administrative and clerical tasks related to loan operations. This long-term contract position is based in Marlborough, Massachusetts, and offers the opportunity to build strong member relationships while ensuring efficient loan servicing processes. The role does not involve supervisory duties but requires a proactive approach to supporting cross-departmental needs.<br><br>Responsibilities:<br>• Deliver exceptional customer service by meeting or exceeding established service goals.<br>• Perform loan servicing duties such as managing escrow accounts, mortgage insurance, lien processes, and loan payoffs or charge-offs.<br>• Accurately process and record loan payments, corrections, and mortgage filings.<br>• Monitor insurance policies for auto and home loans, generate reports, and coordinate vendor remittances.<br>• Conduct quality control reviews for various loan files, including mortgages, consumer loans, HELOCs, and overdraft accounts.<br>• Serve as a point of contact for member service inquiries and assist with audit-related tasks.<br>• Provide training to team members and participate in community service initiatives.<br>• Create detailed documentation for job procedures while maintaining organized and accurate loan archives.<br>• Address external requests related to loan verifications, payoffs, and insurance matters, and oversee auto lease accounts.
<p>Robert Half is working with a client that is looking for a proactive Customer Service Representative to manage high volumes of emails and provide exceptional customer experiences. This role involves processing purchase orders, confirming orders, and maintaining strong communication with customers and the Sales team. You'll solve problems, meet productivity goals, and support your team with a positive attitude. Key tasks include answering calls, managing filing, and handling additional duties as needed. Proficiency in Microsoft Office, strong communication skills, attention to detail, and the ability to work under pressure are essential. If you're a reliable multitasker eager to contribute to a dynamic team, we'd love to hear from you!</p><p>This client has great benefits and has bonus potential. This is a great place to work!</p><p><br></p><p>For immediate consideration, feel free to contact Dan Duggan at (508) 205-2126.</p>
<p>We are looking for a detail-oriented Scheduling Assistant II in Lancaster, PA. In this role, you will play a key part in managing customer communications, scheduling appointments, and ensuring the smooth execution of various administrative tasks. This is a long-term position, offering an excellent opportunity for growth.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries and address concerns with clarity and professionalism.</p><p>• Delegate unresolved issues to the appropriate teams or individuals when necessary.</p><p>• Log customer interactions and prepare weekly reports for review.</p><p>• Provide customers with clear instructions regarding pre-job requirements, such as inspection deadlines and necessary preparations.</p><p>• Schedule customer appointments, issue reminders, and confirm arrangements.</p><p>• Maintain detailed records of communications to ensure accurate reporting.</p><p>• Offer scheduling support, including creating work packets and processing bundled job cards.</p><p>• Verify and remove job holds to facilitate workflow.</p><p>• Organize disconnects and assist in closing out work orders.</p><p>• Investigate claims of property damage and coordinate work assignments if liability is determined.</p>
We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. In this Contract-to-permanent role, you will play a critical part in ensuring smooth admissions and registration processes for hospital patients while maintaining compliance with organizational policies and regulatory standards. This position requires strong attention to detail and excellent communication skills to deliver exceptional service to patients and their families.<br><br>Responsibilities:<br>• Register patients accurately by assigning medical record numbers, performing compliance checks, and collecting necessary insurance and physician order details.<br>• Provide clear instructions and compassionate customer service during all patient interactions, adhering to organizational policies and standards.<br>• Meet assigned point-of-service goals, including the collection of patient financial responsibilities and past-due balances.<br>• Conduct pre-registration tasks, which may involve inbound and outbound calls to gather demographic, insurance, and payment information.<br>• Explain and obtain signatures for consent forms and distribute necessary patient education materials, ensuring proper documentation.<br>• Verify insurance eligibility and input benefit details to facilitate billing processes and maintain a high clean claim rate.<br>• Screen medical necessity for Medicare patients using specialized tools and provide required forms to inform them of potential non-payment scenarios.<br>• Utilize quality auditing systems to review and correct account information, ensuring compliance with audit standards and reporting accuracy.<br>• Perform audits of accounts across teams and departments, providing statistical data to support leadership in improving processes.
<p>We are looking for a Part-Time Mailroom Assistant to join our team in Milford, New Hampshire.<strong> This seasonal position offers evening shifts at 4pm - 8pm OR 8pm - 12am</strong>, making it an excellent opportunity for those seeking make some extra income! The role involves ensuring the efficient handling of mail and packages while maintaining an organized and well-stocked mailroom.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Receive, sort, and distribute incoming mail and packages accurately and efficiently.</li><li>Prepare and process outgoing mail, including shipments through various carriers.</li><li>Maintain detailed records of deliveries, pickups, and inventory levels.</li><li>Assist with routing internal packages and coordinating courier services.</li><li>Ensure the mailroom is clean, organized, and adequately stocked with necessary supplies.</li><li>Provide general support to office departments, including data entry and customer service tasks.</li><li>Operate and maintain mailroom equipment, such as inkjet printers and copiers.</li><li>Adhere to company policies and procedures while managing sensitive information.</li></ul>
We are looking for a Bilingual Spanish Property Administrative Assistant to join our team in Dorchester, Massachusetts. In this contract role, you will play a key part in managing administrative tasks and ensuring compliance with housing regulations. This position requires excellent organizational skills, a personable attitude, and the ability to handle sensitive information with professionalism.<br><br>Responsibilities:<br>• Conduct income recertifications for residents in compliance with HUD Section 8 regulations.<br>• Schedule and coordinate appointments with residents to ensure timely completion of required processes.<br>• Review income documentation, request additional supporting materials, and verify information as needed.<br>• Utilize RealPage OneSite software to manage records, with transferable knowledge of Yardi systems considered a plus.<br>• Maintain strict confidentiality while interacting with residents, including senior citizens and families.<br>• Provide exceptional customer service by addressing resident inquiries and assisting with their needs.<br>• Organize and manage a high volume of paperwork, both physical and electronic, ensuring accuracy and accessibility.<br>• File, track, and maintain documentation to support compliance and operational requirements.<br>• Answer inbound calls and perform receptionist duties as part of daily administrative responsibilities.<br>• Process work orders and provide assistance to residents and team members as required.
<p>We are looking for a skilled Contract Administrator to join our client's team in South Windsor, CT. This long-term contract position offers the opportunity to manage repair purchase orders for a variety of commercial and military airline customers. You will play a vital role in ensuring customer satisfaction by handling quotations, shipments, invoicing, and tracking contractual requirements with precision and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of repair purchase orders, ensuring prompt acknowledgment, quoting, shipping, and invoicing.</p><p>• Monitor and fulfill contractual obligations, including asset reporting, on-time delivery, and turn time penalty avoidance.</p><p>• Collaborate effectively across multiple departments, such as Manufacturing, Quality Engineering, Program Management, and Customer Support, to communicate customer requirements and delivery performance.</p><p>• Serve as the primary liaison for customer inquiries and issues related to assigned orders, maintaining strong relationships.</p><p>• Participate in after-hours Aircraft on Ground (A.O.G.) Response Team support, including holidays and weekends.</p><p>• Prepare detailed reports for internal and external stakeholders, ensuring accuracy and compliance with customer agreements.</p><p>• Utilize tools like SAP R/3 to manage purchase orders and contractual terms efficiently.</p><p>• Support continuous improvement initiatives by identifying opportunities to enhance processes and customer service.</p><p>• Coordinate with suppliers and field representatives to maintain smooth operations and timely delivery.</p><p>• Ensure adherence to company policies and procedures while meeting customer expectations.</p>
<p><strong>Position Summary:</strong></p><p>We are seeking a detail-oriented and highly organized Accounts Receivable Specialist to join our finance team. This role is responsible for managing the full-cycle accounts receivable process, with a strong focus on cash application, collections, and credit analysis. The ideal candidate will have excellent analytical skills, a proactive approach to resolving payment issues, and a commitment to maintaining positive customer relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Accounts Receivable Management</strong></p><ul><li>Process and monitor incoming payments accurately and in a timely manner.</li><li>Maintain up-to-date billing system and customer accounts.</li><li>Prepare and issue accurate customer invoices and account statements.</li></ul><p><br></p><p><strong>Cash Application</strong></p><ul><li>Apply daily payments (checks, ACH, wire transfers, credit card payments) to customer accounts.</li><li>Reconcile discrepancies in payments and work with internal teams and customers to resolve issues.</li><li>Ensure proper coding and allocation of receipts to correct accounts and invoices.</li></ul><p><br></p><p><strong>Collections</strong></p><ul><li>Monitor aging reports and follow up on overdue accounts.</li><li>Initiate collection calls and emails to ensure timely payment.</li><li>Document collection activities and maintain clear communication records.</li><li>Collaborate with sales and customer service teams to resolve billing or service disputes.</li></ul><p><br></p><p><strong>Credit Analysis</strong></p><ul><li>Evaluate new customer credit applications and perform credit checks.</li><li>Establish and maintain credit limits and terms in accordance with company policies.</li><li>Monitor existing customer credit risk and recommend adjustments when necessary.</li></ul><p><strong>Reporting & Reconciliation</strong></p><ul><li>Prepare AR reports, including aging, cash receipts, and DSO metrics.</li><li>Assist in month-end and year-end closing activities related to AR.</li><li>Participate in audits and ensure compliance with internal controls and accounting standards.</li></ul><p><br></p><p><br></p><p><br></p>
