<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function. It's a great opportunity for someone earlier in their career whose energetic and business minded. Tons of room for growth/advancement. </p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon! You can email Bill.Nichols@roberthalf directly too. </p>
<p>As a Customer Service Representative, you will serve as the primary point of contact for customer inquiries, ensuring that all customer needs are addressed professionally and efficiently. You’ll leverage your communication and problem-solving skills to maintain customer satisfaction and contribute to our company’s success.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle incoming customer inquiries via phone, email, or chat in a professional and courteous manner.</li><li>Provide accurate information about products, services, and policies.</li><li>Resolve customer complaints and concerns efficiently, escalating issues to appropriate teams when necessary.</li><li>Process orders, returns, and account updates as required.</li><li>Maintain detailed and accurate customer records.</li><li>Collaborate with internal teams to address customer feedback and improve service workflows.</li><li>Stay up-to-date with product and service offerings to confidently assist customers.</li><li>Meet or exceed key performance metrics such as response time, resolution time, and customer satisfaction scores.</li></ul><p><br></p>
<p>We are looking for an experienced Customer Care Center Specialist to join our team in Needham, Massachusetts for a long term contract opportunity. This is an fully in-person opportunity starting in October.</p><p><br></p><p>In this role, you will provide exceptional customer service and banking support while fostering strong relationships with clients. This is a long-term contract position in the banking industry, offering an excellent opportunity to contribute your skills in customer service and communication.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide effective solutions to their banking needs.</p><p>• Educate clients on available banking products, services, and self-service tools to enhance their experience.</p><p>• Troubleshoot and resolve issues related to digital banking platforms and loan services.</p><p>• Utilize multiple systems simultaneously while ensuring accuracy and maintaining a meticulous demeanor.</p><p>• Promote the bank’s core values by delivering outstanding service and building trust with customers.</p>
<p>As a Customer Service Representative, you will serve as a critical part of our client's team, focusing on fraud monitoring, access control, and customer support. You will conduct manual fraud reviews based on insights from our fraud analysis partner, help maintain a secure and welcoming front desk environment, and provide support to our customers and Tier I support agents. This role is essential to ensuring a secure, smooth, and high-quality experience for both our customers and internal teams.</p><p> </p><p><strong>FRAUD MONITORING & ORDER REVIEW </strong></p><p>Review fraud alerts from our partner and assess whether flagged orders are consistent with legitimate customer behavior.</p><p>· Determine whether orders should be approved, held for more investigation, or cancelled based on the totality of the evidence.</p><p>· Escalate suspicious cases and document rationale and findings.</p><p>· Assist in refining fraud rules and collaborating with other departments (e.g., finance, fulfillment) to ensure secure order processing.</p><p> </p><p><strong>FRONT DESK SUPPORT</strong></p><p>· Monitor all visitor traffic through the facility’s main entrance; verify identification, sign in guests, and escort them as required.</p><p>· Receive, sort, and distribute incoming mail and packages.</p><p>· Assist in managing and relocating packages received at the front desk.</p><p> </p><p><strong>ADDITIONAL CUSTOMER SERVICE RESPONSIBILITIES</strong></p><p>· Collaboratively handle customer inquiries: read, respond to, and resolve service tickets submitted via email and contact forms.</p><p>· Communicate with customers via phone, email, and chat to resolve issues efficiently and professionally.</p><p>· Support Tier I offshore agents by resolving escalated issues or handling tasks they are not authorized to complete.</p><p>· Handle advanced order management inquiries and coordinate with delivery carriers (UPS, FedEx, etc.) when needed.</p><p>· Process customer refunds in accordance with internal policies and ensure proper documentation for each transaction.</p><p>· Maintain strong product knowledge to assist with order placement, troubleshooting, and general questions.</p><p>· Follow up on open issues to ensure customer satisfaction and timely resolution.</p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Weymouth, Massachusetts. In this long-term contract position, you'll be assisting in answering the phone, transferring calls, answering questions about customer accounts – answering questions on billing questions, and doing data entry of customer information. HVAC experience is preferred by not required.</p><p><br></p><p>Location: Weymouth MA Onsite</p><p>Pay: $22/hour</p><p>Hours and schedule:</p><p>Monday- Friday 10 AM - 6 PM or 9 AM - 5 PM </p><p>Duration: Long term contract </p><p>Start: ASAP</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries promptly and professionally.</p><p>• Handle both incoming and outgoing calls to address customer needs effectively.</p><p>• Manage email correspondence and provide timely responses to customer concerns.</p><p>• Utilize Microsoft Excel and Microsoft Word for documentation and reporting tasks.</p><p>• Maintain accurate records and update databases with relevant customer information.</p><p>• Resolve customer issues with a focus on providing satisfactory solutions.</p><p>• Collaborate with team members to ensure seamless operations and excellent service delivery.</p><p>• Adhere to company policies and procedures while maintaining a high standard of professionalism.</p>
<p>Robert Half is working with a client seeking a proactive Client Support Representative to deliver exceptional service and build strong relationships with clients. This role involves managing a high volume of email inquiries, processing and confirming purchase orders, and ensuring clear communication between clients and internal teams, particularly Sales. The ideal candidate will be a reliable multitasker who thrives in a fast-paced environment and enjoys solving problems to support both clients and colleagues. Responsibilities include answering phone calls, maintaining organized records, and performing additional administrative duties as needed. Success in this role requires proficiency in Microsoft Office, strong written and verbal communication skills, excellent attention to detail, and the ability to work effectively under pressure. If you're a dependable team player with a customer-first mindset and a positive attitude, we’d love to hear from you!</p><p><br></p><p>For immediate consideration, feel free to contact Dan Duggan at (508) 205-2126.</p>
<p>We are looking for a dedicated Member Services/Customer service Coordinator to join our team in Bellingham, Massachusetts. In this role, you will provide exceptional customer service to our members while ensuring the accuracy and efficiency of member-related processes and communications. This position offers the opportunity to contribute to member satisfaction and organizational integrity through a variety of administrative and support functions.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate the onboarding process for new members, ensuring a seamless transition into the group.</p><p>• Maintain and update member website documents and coordinate communications with internal and external vendors.</p><p>• Support the team by organizing and updating product databases to ensure proper categorization and status of items.</p><p>• Accurately manage and maintain member information within the company's systems.</p><p>• Assist members with resolving backorder cancellations and other service-related inquiries.</p><p>• Perform data entry tasks to support promotional analysis and reporting processes.</p><p>• Prepare materials and participate in member events, including shows and meetings.</p><p>• Provide assistance to colleagues and contribute to additional assignments as required.</p><p>• Handle general office duties to support daily operations.</p><p><br></p><p><strong><em>For immediate consideration, Please call me directly Eric Lebow 508-205-2127</em></strong></p>
We are looking for a Workplace Experience Ambassador to join our team in Boston, Massachusetts. In this role, you will ensure that building spaces are effectively set up and maintained to create a positive experience for all visitors and employees. This position requires exceptional customer service skills and the ability to collaborate with various teams to oversee front-of-house services, event logistics, and facilities management. This is a long-term contract position with opportunities to make a meaningful impact.<br><br>Responsibilities:<br>• Deliver outstanding customer service to both internal employees and external visitors, ensuring all interactions are handled professionally.<br>• Oversee front-of-house operations, including managing inquiries and directing them to the appropriate departments.<br>• Coordinate and execute the physical setup of events and meeting spaces, including arranging furniture, signage, and necessary equipment.<br>• Maintain accurate records of room bookings, event schedules, and calendars to ensure seamless operations.<br>• Provide support for facilities team services, contributing to a well-maintained and organized work environment.<br>• Act as a liaison between teams, promoting collaboration and representing the facilities team with confidence.<br>• Monitor and address any issues related to building spaces, ensuring a clean and functional environment.<br>• Assist with catering and hospitality services to enhance the experience of events and meetings.
We are looking for a Service Partner Recruiting Associate to join our team in North Attleboro, Massachusetts. In this Contract-to-permanent position, you will play a pivotal role in connecting with service partners and fostering valuable relationships within the construction and contracting industry. This role is ideal for someone who thrives in an outbound calling environment and enjoys solving challenges while building strong connections.<br><br>Responsibilities:<br>• Conduct outbound calls to prospective service partners, focusing on winter work opportunities.<br>• Engage in direct and effective communication, demonstrating a calm and steady demeanor.<br>• Follow up with service partners who have not responded to previous outreach to gauge their interest and availability.<br>• Partner with subject matter experts to ensure accurate and effective communication.<br>• Qualify service providers by assessing their equipment and verifying their general liability insurance for snow removal.<br>• Build and maintain strong relationships through meaningful interactions and effective communication.<br>• Collaborate with a team of eight, providing support to two individuals within the team.<br>• Utilize recruitment strategies or outdoor trade experience to identify and onboard suitable service providers.<br>• Troubleshoot issues and address concerns proactively to ensure smooth operations.
We are looking for an experienced Office Services Supervisor to join our team in Boston, Massachusetts, within the Financial Services industry. In this long-term contract position, you will oversee operational excellence, manage service delivery, and lead a team to ensure high standards of quality and efficiency. This role requires strong leadership skills, a commitment to continuous improvement, and the ability to build effective communication channels both internally and with clients.<br><br>Responsibilities:<br>• Oversee the quality of service delivery across the client’s central reprographics and office printer fleet.<br>• Implement standardized processes and operational controls to drive efficiency and consistency.<br>• Monitor and fulfill management information reporting requirements to maintain transparency.<br>• Manage staff performance by setting clear business objectives, providing ongoing feedback, and establishing development goals.<br>• Foster a culture of continuous improvement and high performance within the team.<br>• Investigate and resolve escalated client issues while ensuring proper communication with stakeholders.<br>• Collaborate with functional teams to adhere to corporate policies, internal controls, and reporting standards.<br>• Provide training and development opportunities, mentoring direct reports to enhance their skills.<br>• Manage staff allocation through optimized scheduling, cross-training, and promoting teamwork.<br>• Compile and issue monthly client billing while ensuring compliance with financial and operational targets.
We are looking for a Front Desk Coordinator to join our team in Boston, Massachusetts. In this contract role, you will play a pivotal part in creating a welcoming and detail-oriented environment for clients and visitors. If you excel at managing multiple tasks and enjoy delivering exceptional customer service, we invite you to apply.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a positive first impression.<br>• Manage inbound calls using a multi-line phone system, directing inquiries appropriately.<br>• Provide concierge-level services to address client needs and enhance their experience.<br>• Maintain the reception area organized and presentable at all times.<br>• Coordinate communication between departments and relay messages promptly.<br>• Handle administrative tasks such as scheduling, data entry, and record-keeping.<br>• Monitor and manage incoming correspondence, including emails and mail.<br>• Assist in resolving client concerns or questions with efficiency and attention to detail.
<p>Our client is a highly sought-after Wealth Management firm in Boston and looking to add a Registered Client Service Associate to the team.</p><p>Essential tasks include client account servicing, new account opening, assisting with financial professional transitions, and office administrative duties. Personal career growth initiative, as well as strong collaboration and communication skills, are highly valued.</p><p>Ideal candidate will bring 2+ years of experience in a similar role, FINRA Series 7 and ideally Series 66 (63/65).</p><p>Please reach out to Thatiane Abrantes for more details. Thank you!</p>
We are looking for a detail-oriented Administrative Assistant to join our team in North Andover, Massachusetts. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic work environment while supporting essential office operations. The role requires a strong background in administrative tasks, exceptional organizational skills, and proficiency in customer service.<br><br>Responsibilities:<br>• Manage and track bills to ensure timely payments and accurate record-keeping.<br>• Perform general office tasks and maintain data entry in Excel with a focus on accuracy.<br>• Utilize advanced Excel functions, including mail merges and pivot tables, to process and analyze data.<br>• Provide exceptional customer service by handling inquiries and resolving issues promptly.<br>• Schedule appointments and manage calendars to optimize workflow and organization.<br>• Respond to inbound calls, emails, and other correspondence professionally and efficiently.<br>• Support team members with administrative tasks, ensuring smooth daily operations.<br>• Prepare presentations and documents using Microsoft PowerPoint and Word.<br>• Maintain a clean and organized office environment, adhering to company standards.
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Natick, Massachusetts. In this role, you will serve as the initial point of contact for visitors and callers, ensuring smooth communication and efficient administrative operations. The ideal candidate will possess excellent organizational and interpersonal skills, with proficiency in handling multiple tasks simultaneously.<br><br>Responsibilities:<br>• Answer and manage a multi-line phone system, directing calls to the appropriate departments.<br>• Greet and assist visitors in a courteous and detail-oriented manner.<br>• Organize and maintain office files to ensure easy accessibility.<br>• Manage email correspondence, responding promptly and accurately to inquiries.<br>• Schedule appointments and coordinate meeting arrangements as needed.<br>• Perform data entry tasks with a high level of accuracy and attention to detail.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, for various administrative tasks.<br>• Provide exceptional customer service to both internal and external stakeholders.<br>• Collaborate with team members to ensure efficient workflow and communication.<br>• Maintain a tidy and welcoming reception area.
<p>We are looking for a detail-oriented Collections Specialist to join our client in Cranston, Rhode Island. In this role, you will manage key aspects of customer accounts, including collections and account analysis, while maintaining strong communication and interpersonal relationships. This position offers an opportunity to work independently and contribute to the financial health of a dynamic metal fabrication company.</p><p><br></p><p>Responsibilities:</p><p>• Manage the accounts receivable process, including reviewing and approving customer orders to ensure compliance with company policies.</p><p>• Conduct thorough analysis of customer accounts to identify discrepancies and resolve issues promptly.</p><p>• Handle commercial collections by negotiating payment terms and securing timely payments from clients.</p><p>• Apply cash payments accurately and maintain detailed records of transactions.</p><p>• Collaborate with internal teams to ensure billing functions are completed efficiently and accurately.</p><p>• Communicate effectively with customers to address inquiries and provide exceptional service.</p><p>• Research and resolve account-related problems independently, demonstrating a proactive approach.</p><p>• Generate reports and maintain accurate documentation to track collections and overall account status.</p><p>• Monitor accounts for overdue balances and take appropriate action to minimize risk.</p><p>• Support the implementation of best practices to improve accounts receivable processes.</p>
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
<p>We are looking for a dedicated Facilities Coordinator to join our team in Northborough, MA. In this role, you will oversee daily operations, ensuring the facility runs smoothly and adheres to established protocols. This is a long-term contract position, offering the opportunity to work onsite in a dynamic environment that includes active loading docks and a warehouse setting.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate facility operations, including monitoring janitorial services and ensuring compliance with established scopes of work.</p><p>• Serve as the liaison between management and clients, addressing facility-related concerns and resolving issues promptly.</p><p>• Oversee the warehouse environment, ensuring safety and efficiency at active loading docks.</p><p>• Maintain strong customer service standards, providing timely support and communication to stakeholders.</p><p>• Ensure strict adherence to facility protocols and access point regulations.</p><p>• Conduct routine checks to identify and address any operational issues within the facility.</p><p>• Collaborate with vendors and contractors to ensure tasks are completed to satisfaction.</p><p>• Support the transition of janitorial vendors, ensuring smooth onboarding and adherence to performance expectations.</p><p>• Utilize basic knowledge of Office Suite to manage documentation and communication efficiently.</p><p>• Maintain a self-motivated approach to completing tasks independently and proactively.</p>
We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. In this Contract-to-permanent role, you will play a critical part in ensuring smooth admissions and registration processes for hospital patients while maintaining compliance with organizational policies and regulatory standards. This position requires strong attention to detail and excellent communication skills to deliver exceptional service to patients and their families.<br><br>Responsibilities:<br>• Register patients accurately by assigning medical record numbers, performing compliance checks, and collecting necessary insurance and physician order details.<br>• Provide clear instructions and compassionate customer service during all patient interactions, adhering to organizational policies and standards.<br>• Meet assigned point-of-service goals, including the collection of patient financial responsibilities and past-due balances.<br>• Conduct pre-registration tasks, which may involve inbound and outbound calls to gather demographic, insurance, and payment information.<br>• Explain and obtain signatures for consent forms and distribute necessary patient education materials, ensuring proper documentation.<br>• Verify insurance eligibility and input benefit details to facilitate billing processes and maintain a high clean claim rate.<br>• Screen medical necessity for Medicare patients using specialized tools and provide required forms to inform them of potential non-payment scenarios.<br>• Utilize quality auditing systems to review and correct account information, ensuring compliance with audit standards and reporting accuracy.<br>• Perform audits of accounts across teams and departments, providing statistical data to support leadership in improving processes.
We are looking for an Associate Property Manager to join our team in Woburn, Massachusetts. In this role, you will focus on managing a portfolio of real estate assets, serving as the primary point of contact for property owners and internal teams. This is a long-term contract position that requires a strong ability to oversee projects, resolve issues, and maintain positive relationships with stakeholders.<br><br>Responsibilities:<br>• Collaborate with internal teams across legal, finance, operations, and real estate planning to address property-related needs and deliver timely solutions.<br>• Act as the primary liaison between property owners and the organization, ensuring smooth communication and handling inquiries with professionalism.<br>• Research, analyze, and resolve complex property inquiries, such as ownership changes, lease renewals, and payment discrepancies.<br>• Manage contract-driven requirements, including landlord consents, property redevelopment, terminations, and expansions.<br>• Provide exceptional customer service by responding to inquiries promptly and ensuring thorough follow-through.<br>• Maintain accurate and up-to-date records of property cases and interactions using Salesforce.<br>• Build and nurture long-term, mutually beneficial relationships with property owners and their representatives.<br>• Facilitate property visits and deploy field operations staff as needed to address on-site issues.<br>• Assist with negotiation processes and collaborate with the Real Estate Transactions team on complex matters.<br>• Execute additional duties as required to support the property management organization.
<p>We are looking for a detail-oriented and organized Operations Administrative Assistant to join our team in Jamaica Plain, Massachusetts. This Contract position will last for 3-5 months and involves providing comprehensive administrative support to the organization’s leadership and board members. The ideal candidate will have strong multitasking abilities and a commitment to maintaining confidentiality while ensuring smooth daily operations.</p><p><br></p><p>Responsibilities:</p><p>• Deliver administrative support to board members and committees by managing schedules, coordinating meetings, and preparing necessary materials.</p><p>• Facilitate department needs by organizing meetings, placing catering orders, and ensuring logistical arrangements.</p><p>• Process payments for rent and childcare services in a timely and accurate manner.</p><p>• Oversee the upkeep of common areas such as kitchens, conference rooms, and storage spaces, ensuring they remain organized and functional.</p><p>• Maintain general office order, ensuring spaces are free from clutter and ready for daily use.</p><p>• Set up audio and visual equipment for meetings, presentations, and training sessions.</p><p>• Handle confidential information with utmost discretion and professionalism.</p><p>• Record and prepare detailed minutes during monthly staff meetings.</p><p>• Manage office equipment by performing preventive maintenance, arranging repairs, and keeping inventory updated.</p>
<p>We are looking for a meticulous Legal Billing Specialist to join a firm's team on a contract basis in Salem, Massachusetts. In this role, you will focus on managing billing processes, ensuring accuracy, and maintaining strong communication with clients. This position requires a proactive and organized individual with excellent customer service skills.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage the firm's billing, ensuring accuracy and timeliness.</p><p>• Collaborate with attorneys and associates to address billing inquiries and requests.</p><p>• Contact clients to provide updates on retainer balances and handle billing-related communications.</p><p>• Coordinate weekly billing cycles, ensuring all tasks are completed efficiently.</p><p>• Maintain and update billing records using Bill4Time software.</p><p>• Monitor and track billing data to ensure compliance with firm policies.</p><p>• Identify and resolve discrepancies in billing processes.</p><p>• Provide exceptional customer service through clear and effective communication.</p><p>• Support the firm with additional administrative billing tasks as needed.</p>
<p>We are looking for an experienced Administrative Assistant to join our Health Services group in Watertown, Massachusetts. In this contract position, you will play a vital role in overseeing administrative operations, ensuring smooth scheduling, and delivering excellent support to both staff and patients. This role requires strong organizational skills and familiarity with medical office procedures.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily administrative operations within the clinic to ensure efficiency and accuracy.</p><p>• Manage patient scheduling and appointments using electronic medical records (EMR) systems.</p><p>• Coordinate calendars for clinicians and staff to optimize workflow.</p><p>• Answer inbound calls professionally, addressing patient inquiries and concerns.</p><p>• Maintain patient records and ensure compliance with privacy and confidentiality standards.</p><p>• Provide exceptional customer service to patients and visitors, creating a welcoming environment.</p><p>• Support clinic staff with administrative tasks, including documentation and correspondence.</p><p>• Ensure adherence to clinic policies and procedures in all administrative processes.</p><p>• Collaborate with medical professionals to address scheduling and operational needs.</p><p>• Monitor and order office supplies to maintain necessary inventory levels.</p>
We are looking for an experienced Recertification Specialist to join our team on a contract basis in Boston, Massachusetts. In this role, you will play a critical part in ensuring compliance with Section 8 housing certifications while providing exceptional administrative support. This position offers an opportunity to contribute to a dynamic real estate and property management environment.<br><br>Responsibilities:<br>• Review and verify Section 8 housing certifications to ensure compliance with regulations.<br>• Communicate effectively with tenants and stakeholders to address inquiries and provide necessary information.<br>• Perform data entry tasks with accuracy to maintain housing records and documentation.<br>• Manage email correspondence related to housing certifications and tenant inquiries.<br>• Handle inbound and outbound calls to schedule appointments and follow up on recertification processes.<br>• Coordinate and organize schedules for recertification meetings and tenant consultations.<br>• Provide customer service support to tenants, addressing concerns and guiding them through the recertification process.<br>• Collaborate with leasing consultants to ensure smooth operations and timely completion of recertifications.<br>• Maintain organized records and documentation for audit and reporting purposes.
We are looking for a Bilingual Spanish Property Administrative Assistant to join our team in Dorchester, Massachusetts. In this contract role, you will play a key part in managing administrative tasks and ensuring compliance with housing regulations. This position requires excellent organizational skills, a personable attitude, and the ability to handle sensitive information with professionalism.<br><br>Responsibilities:<br>• Conduct income recertifications for residents in compliance with HUD Section 8 regulations.<br>• Schedule and coordinate appointments with residents to ensure timely completion of required processes.<br>• Review income documentation, request additional supporting materials, and verify information as needed.<br>• Utilize RealPage OneSite software to manage records, with transferable knowledge of Yardi systems considered a plus.<br>• Maintain strict confidentiality while interacting with residents, including senior citizens and families.<br>• Provide exceptional customer service by addressing resident inquiries and assisting with their needs.<br>• Organize and manage a high volume of paperwork, both physical and electronic, ensuring accuracy and accessibility.<br>• File, track, and maintain documentation to support compliance and operational requirements.<br>• Answer inbound calls and perform receptionist duties as part of daily administrative responsibilities.<br>• Process work orders and provide assistance to residents and team members as required.
