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6 results for Customer Service in Boston, MA

Customer Service Rep

Worcester, MA
onsite
Permanent / Full Time
52000 - 56000 USD / Yearly
We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills. Responsibilities:• Process customer orders accurately through data entry and maintain order records.• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.• Interact with external carriers to confirm load availability and coordinate customer pickups.• Maintain and update customer databases to manage advanced shipping notices and routing requests.• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes. **For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **
2026-06-16T00:00:00Z

Customer Service Representative

Franklin, MA
onsite
Temporary / Contract
19 - 20.5 USD / Hourly
Robert Half's client in Franklin MA is looking for a fulltime customer service representative! Responsibilities include: - incoming calls/emails - data entry - order processing - strong communication and follow-up skills - working with internal teams and clients - strong relationship management - strong technical skill set - bilingual is a plus - crm experience is a plus Start Date- asap Duration- 2 month, could go longer Hours- m-f 8-5 Pay- starting at $19.00
2026-07-02T00:00:00Z

Customer Service Manager

Tyngsborough, MA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience. Key Responsibilities:<ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
2026-06-17T00:00:00Z

Client Service Associate

Boston, MA
remote
Permanent / Full Time
55000 - 65000 USD / Yearly
Client Service Associate with 2+ years of experience needed for a full-time, fully remote position. Must be located in eastern or central time zones. Must be proficient in Microsoft office, be comfortable learning new systems, have outstanding attention to detail, have strong analytical instincts, be highly organized, and be self-directed. Salary is 55-65K. The Client Service Associate will support campaign execution, client communication, and reporting from contract through final results. This role works closely with sales, operations, and clients to keep programs organized, on schedule, and aligned with expectations. Responsibilities<ul><li>Support client relationships by coordinating timelines, campaign requirements, and execution details</li><li>Prepare contracts and enter program information into internal systems</li><li>Collect creative assets and campaign materials before launch</li><li>Monitor active campaigns for pacing, accuracy, and requested updates</li><li>Partner with external vendors to troubleshoot issues and gather data</li><li>Track campaign performance and recommend adjustments to help meet client goals</li><li>Prepare interim and final campaign reports and presentations</li><li>Assist with ad hoc analysis and special projects as needed</li></ul>
2026-07-01T00:00:00Z

Member Support

Auburn, MA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a detail-oriented Member Support team member to join a credit union team in Auburn, Massachusetts on a Long-term Contract basis. This position focuses on delivering responsive service to members, guiding them through everyday account needs, and helping them understand available financial products. The ideal candidate brings a strong service mindset, operational accuracy, and the ability to support compliance standards in a member-facing environment. Responsibilities: • Assist members with routine questions related to savings products, account services, and credit union policies while providing clear and courteous support. • Open and maintain new member accounts by following established procedures, documentation standards, and account-specific guidelines. • Carry out required compliance-related tasks in accordance with internal policy and applicable regulatory expectations. • Identify opportunities to introduce relevant credit union products and services, while helping grow membership through thoughtful recommendations. • Offer members general guidance on deposit and loan options so they can make informed decisions based on their needs. • Contribute to referral and performance goals by connecting members with relationship, lending, or affiliated specialists when appropriate. • Represent the organization at additional branch or satellite locations as business needs require. • Stay informed on updates to equipment, processes, and workplace procedures through training sessions, meetings, and internal communications. • Participate in community outreach efforts, special assignments, and other operational duties as requested.
2026-07-02T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-06-24T00:00:00Z