5 results for Customer Service in Boston, MA

Acton, MA
onsite
Permanent
52000 - 60000 USD / Yearly
Essential Functions  Respond to all customer inquiries, questions, and RFQ’s  Develop system for following up on quotes to identify likelihood of order  Understand customers’ needs and communicate to production team to ensure satisfaction  Setup and host customer and vendor visits via video, and/or in person  Daily meeting with production manager, operations manager, engineering to review any open quotes and/or order fulfillment concerns  Enter quotes and sales orders into ERP system (ProfitKey®), ensuring accuracy  Maintain major sales analysis spreadsheets, open quote log, and any custom report as requested  Prepare weekly posts for social media sites (LinkedIn etc.)  Attend trade shows as requested (US Locations)  Maintain database integrity within ProfitKey® ERP Software  Maintain a database of current and potential customers with CRM  Review technical drawings for manufacturability with the support of engineering as needed  Prepare customer reports and access customer portals as needed. Education - Associate’s degree in business administration, applied science or engineering Experience Details - Manufacturing technical sales support and/or officer administrator role – 1 year preferred - Customer service experience - High working knowledge of Microsoft Excel, Outlook, TEAMS, and other Office suite applications
2026-02-17T00:00:00Z

Danvers, MA
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Danvers, Massachusetts. In this role, you will play a vital part in ensuring smooth communication and efficient order management while providing exceptional service to customers. This position offers an excellent opportunity to work onsite and collaborate with a dynamic team. Responsibilities: • Process incoming customer orders promptly and accurately while maintaining attention to detail. • Provide order updates, track supply information, and relay details to the appropriate departments. • Answer inbound calls and address customer inquiries with professionalism and efficiency. • Utilize company systems for order entry and data management, ensuring seamless operations. • Occasionally assist with picking parts from the floor to fulfill customer needs. • Collaborate with a team of Customer Service Representatives to handle a high volume of orders effectively. • Maintain clear and friendly communication with customers and team members to enhance satisfaction. • Support the team in managing 30-50 orders daily, ensuring timely and accurate processing. • Ensure compliance with company procedures and policies during all customer interactions. • Assist in training and knowledge transfer to maintain operational consistency.
2026-03-05T00:00:00Z

Middleton, MA
onsite
Contract / Temporary to Hire
18.05 - 20.9 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Middleton, Massachusetts. In this onsite role, you will serve as a vital link between our customers and various internal departments, ensuring smooth communication and efficient service. This is a Contract to permanent position, offering an excellent opportunity for growth within a manufacturing environment. Responsibilities: • Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly. • Build and sustain positive relationships with customers, ensuring their satisfaction and loyalty. • Manage requests for quotes (RFQs), process purchase orders, and handle change orders with accuracy. • Maintain organized and up-to-date electronic and physical sales order files. • Collaborate with sales, production, logistics, and finance teams to ensure seamless operations. • Perform detailed data entry tasks to support order processing and record management. • Monitor and follow up on customer orders to ensure timely delivery and address any concerns. • Utilize Microsoft Office tools, particularly Excel, to manage and analyze data effectively. • Stay attentive to detail in all aspects of the role to ensure accuracy and reliability. • Adhere to company policies and procedures while maintaining a high standard of conduct.
2026-03-05T00:00:00Z

Burlington, MA
onsite
Temporary
18 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Burlington, Massachusetts. In this role, you will handle inbound calls, assist customers with their inquiries, and ensure a seamless experience through accurate data entry and order processing. This is a long-term contract position offering an excellent opportunity to develop your skills in a dynamic environment. Responsibilities: • Manage inbound customer calls with professionalism and efficiency. • Address customer inquiries and provide accurate information about products and services. • Process customer orders with precision and attention to detail. • Perform data entry tasks to maintain accurate records and documentation. • Resolve customer issues promptly and escalate complex cases as needed. • Collaborate with team members to ensure consistent and high-quality service delivery. • Maintain a positive and empathetic approach when interacting with customers. • Follow company policies and guidelines to ensure compliance. • Identify opportunities to improve customer service processes and contribute to team goals.
2026-02-26T00:00:00Z

Boston, MA
onsite
Temporary
17 - 17 USD / Hourly
Job Responsibilities:<ul><li>Assist customers in selecting merchandise based on their needs and preferences.</li><li>Maintain a clean and organized store environment to enhance the shopping experience.</li><li>Operate cash registers and process transactions accurately and efficiently.</li><li>Provide product knowledge and answer inquiries to help customers make informed purchasing decisions.</li></ul>
2026-02-27T00:00:00Z