We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Brockton, Massachusetts. In this role, you will play a vital part in providing exceptional service by efficiently managing schedules, optimizing routes, and ensuring accurate data entry. This fully onsite position offers an excellent opportunity to contribute to a dynamic environment while enhancing your customer service skills.<br><br>Responsibilities:<br>• Coordinate and manage client appointments using Google Calendar and Google Maps.<br>• Optimize routing schedules to ensure efficiency and timely service delivery.<br>• Input and maintain accurate client information within Google-based software systems.<br>• Provide exceptional customer support by answering inbound calls and addressing inquiries.<br>• Handle outbound calls to follow up with clients and confirm appointments.<br>• Assist with order entry and processing to ensure seamless operations.<br>• Collaborate with technical teams to schedule services and resolve any scheduling conflicts.<br>• Maintain a detail-oriented and friendly approach when interacting with clients and team members.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Weymouth, Massachusetts. This is a contract-to-permanent opportunity, ideal for someone passionate about providing excellent customer support in the healthcare sector. The role requires strong communication skills, the ability to multitask, and a commitment to delivering a positive experience for every client.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with professionalism.<br>• Manage outbound communications to follow up on customer needs and resolve issues effectively.<br>• Perform accurate data entry to maintain and update customer records.<br>• Handle email correspondence and provide timely responses to client concerns.<br>• Schedule appointments and coordinate bookings with precision.<br>• Process orders and ensure accurate entry into company systems.<br>• Utilize Microsoft Excel and Word to complete tasks and generate reports.<br>• Deliver exceptional customer service in a call center environment.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Maintain a thorough understanding of company policies and procedures.
Robert Half's client in Westborough is looking for Customer Service Representatives to help an advanced workload! <br><br>Job responsibilities include: <br> - Answering inbound calls (55-85 a day)<br> - Adhering to medical compliance protocols <br> - Time management skills<br> - Comfortable talking on the phone <br><br>Pay Rate: $18-$19 / hour <br>Location: Remote <br>Hours: 8:30a - 5:00p (15 minute break and 30 minute lunch)<br><br>*** If interested apply now! ***
<p>Robert Half's client is looking for a detail-oriented Customer Service Representative in the healthcare space!</p><p><br></p><p>Responsibilities include:</p><p><br></p><p>-Phone/Email correspondence</p><p>-Customer service</p><p>-Administrative support</p><p>-Review paperwork</p><p>-Handle medical records</p><p>-Follow HIPAA guidelines</p><p>-Ability to make decisions</p><p>-Proficient in MS Office</p><p><br></p><p>Start Date: ~December 1st</p><p>Hours: 8:30am-5pm (M-F)</p><p>Duration: ~4-6 months</p><p>Pay Rate: $20-$24</p><p>Work type: Hybrid</p><p><br></p><p>If interested, please apply now!</p>
We are looking for a friendly and detail-oriented Front Desk Receptionist to join our team in Brighton, Massachusetts. In this role, you will serve as the first point of contact for customers, ensuring they receive outstanding service and support. This is a contract position that requires exceptional organizational and communication skills to manage a variety of front desk responsibilities effectively.<br><br>Responsibilities:<br>• Answer incoming calls promptly and direct them to the appropriate departments.<br>• Welcome and assist customers upon their arrival, fostering a positive and detail-oriented experience.<br>• Operate a busy switchboard while maintaining clear communication with both customers and internal teams.<br>• Provide administrative support, including managing schedules and maintaining records.<br>• Ensure compliance with all required training and protocols to maintain service standards.<br>• Coordinate effectively with team members to address customer needs and inquiries.<br>• Handle customer service requests with efficiency and attention to detail.<br>• Maintain a clean and organized reception area to enhance the overall customer experience.
We are looking for a driven and detail-oriented Service Partner Recruiting Associate to join our team in North Attleboro, Massachusetts. In this Contract to permanent position, you will play a vital role in fostering strong relationships with service partners while ensuring their qualifications align with our standards. This opportunity is ideal for individuals who thrive in a fast-paced environment and excel at outbound communication and problem-solving.<br><br>Responsibilities:<br>• Conduct outbound calls to recruit service partners, specifically targeting individuals in outdoor trades for winter projects.<br>• Maintain a calm, steady, and attentive demeanor when presenting opportunities to potential partners.<br>• Follow up with service providers who have not responded to previous outreach efforts to gauge interest and secure commitments.<br>• Collaborate closely with subject matter experts to ensure alignment on recruitment strategies and objectives.<br>• Evaluate service providers by identifying their available equipment and verifying necessary snow removal insurance coverage.<br>• Build and nurture relationships with service partners to promote long-term collaboration and trust.<br>• Support a team environment by serving and coordinating with two designated team members.<br>• Utilize strong communication skills to troubleshoot issues and provide solutions during recruitment processes.<br>• Maintain accurate records and data entry to track recruitment progress and partner qualifications.<br>• Leverage tools such as Microsoft Excel and Word to manage documentation and correspondence efficiently.
<p>Our client is a highly sought-after Wealth Management firm in Boston and looking to add a Registered Client Service Associate to the team.</p><p>Essential tasks include client account servicing, new account opening, assisting with financial professional transitions, and office administrative duties. Personal career growth initiative, as well as strong collaboration and communication skills, are highly valued.</p><p>Ideal candidate will bring 2+ years of experience in a similar role, FINRA Series 7 and ideally Series 66 (63/65).</p><p>Please reach out to Thatiane Abrantes for more details. Thank you!</p>
<p>Senior Customer Service Representative – Lowell, MA</p><p><br></p><p>We’re seeking a detail-driven and customer-focused Senior Customer Service Representative to join our team in Lowell, Massachusetts. This role is critical in supporting seamless financial operations while delivering an exceptional customer experience. The right candidate will thrive in a fast-paced environment, bring strong organizational skills, and excel at building relationships both internally and externally.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver timely, accurate responses to a high volume of customer inquiries, ensuring satisfaction and retention.</li><li>Research historical pricing data and partner with product line managers to process quotations quickly and accurately.</li><li>Oversee the full order management process—including new orders, returns, sample requests, credits, and debits.</li><li>Maintain accurate backlog records, aligning with customer needs and managing expedite requests to meet deadlines.</li><li>Handle customer complaints with professionalism, applying effective problem-solving and escalating issues when necessary.</li><li>Collaborate cross-functionally with sales, finance, and operations teams to resolve issues and streamline workflows.</li><li>Exercise sound judgment within established guidelines to make appropriate and effective decisions.</li><li>Cultivate strong, trust-based relationships with customers and internal partners to support long-term success.</li></ul>
<p>Robert Half is partnering with a growing company in search of a Customer Service / Dispatcher with strong administrative skills. This role is ideal for someone who is organized, personable, and comfortable working in a fast-paced, phone-heavy environment. This position has the potential to convert to a permanent role for the right candidate.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Schedule and dispatch technicians based on customer needs and availability</li><li>Answer a busy multi-line phone system and provide professional customer service</li><li>Coordinate communication between customers, technicians, and internal teams</li><li>Perform light administrative duties and assist with special projects</li><li>Use intermediate Microsoft Word and Excel for documentation and reporting</li><li>Create labels and accurately log information into the company system</li><li>File accounts payable invoices and maintain organized records</li><li>Contribute to a welcoming, professional office environment</li></ul><p><br></p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
We are looking for a dedicated Human Resources (HR) Assistant to join our team in Brockton, Massachusetts. In this Contract to permanent position, you will play a pivotal role in supporting onboarding processes and administrative tasks to ensure a seamless experience for new employees. This opportunity is ideal for someone with a passion for HR and a proactive approach to providing excellent service.<br><br>Responsibilities:<br>• Facilitate the onboarding process for all new team members, ensuring all required documentation is completed accurately.<br>• Prepare and distribute comprehensive new permanent packets and orientation materials.<br>• Conduct I-9 verifications and handle prior authorizations in compliance with regulations.<br>• Act as a liaison to address employee inquiries and provide exceptional customer service.<br>• Utilize Microsoft Office Suite to create, manage, and update HR-related documents.<br>• Collaborate with team members to maintain organized and efficient HR records.<br>• Support HR initiatives by assisting with administrative tasks and employee relations activities.<br>• Ensure compliance with company policies and procedures during onboarding processes.<br>• Monitor and follow up on pending documentation or approvals.<br>• Contribute to maintaining a welcoming and attentive work environment for all employees.
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
<p>We are looking for a dedicated Loan Servicing Specialist to join our team in Quincy, MA. In this role, you will handle a variety of responsibilities related to mortgage and consumer loans, ensuring all processes align with credit union policies and regulatory requirements. This is a great opportunity for someone with a strong background in loan servicing who is seeking a Long-term Contract position in the banking industry.</p><p><br></p><p>Responsibilities:</p><p>• Process applications for consumer and mortgage loans efficiently while ensuring compliance with established policies.</p><p>• Prepare loan documentation with attention to accuracy and completeness to support smooth loan closings.</p><p>• Coordinate loan closings and maintain detailed records of loan transactions and servicing activities.</p><p>• Monitor and update tracking logs to ensure loan data is current and accessible.</p><p>• Ensure compliance with federal regulations, state laws, and credit union policies throughout all loan servicing operations.</p><p>• Deliver exceptional customer service by addressing inquiries and providing clear communication to borrowers.</p><p>• Conduct regular audits of loan files to verify accuracy and adherence to compliance standards.</p><p>• Collaborate with team members to improve workflows and resolve any issues related to loan servicing.</p><p>• Maintain a thorough understanding of credit union systems and industry regulations.</p><p>• Support ongoing updates and improvements to loan processes to enhance efficiency.</p>
<p>The Workplace Coordinator serves as the first point of contact for visitors and employees, ensuring a welcoming and secure environment. This role is responsible for managing front desk operations, coordinating workplace services, and supporting a positive employee experience through exceptional customer service and organizational skills.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Visitor Management:</strong> Issue visitor and parking passes while adhering to security protocols.</li><li><strong>Activity Coordination:</strong> Schedule and confirm dining, recreational, and business activities as requested by employees or management.</li><li><strong>Workplace Services:</strong> Manage janitorial and maintenance work orders; oversee mail handling, office supply distribution, and onboarding support.</li><li><strong>Customer Service:</strong> Address inquiries and complaints from employees, guests, and co-workers, providing timely and customer-focused solutions.</li><li><strong>Event Support:</strong> Plan and execute on-site events, including venue setup, teardown, and ensuring all necessary supplies are delivered.</li><li><strong>Safety & Security:</strong> Monitor and enforce property-specific security and emergency procedures; notify relevant parties to maintain building safety.</li><li><strong>Vendor Coordination:</strong> Liaise with vendors to ensure timely delivery of goods and services required for workplace operations.</li><li><strong>Team Collaboration:</strong> Communicate effectively with team members and follow management instructions to support workplace experience functions.</li><li><strong>Problem Resolution:</strong> Utilize established methods to resolve straightforward issues while adhering to defined procedures and guidelines.</li></ul>
We are looking for a detail-oriented Bilingual Administrative Assistant to join our team in Boston, Massachusetts. This is a long-term contract position that requires strong organizational skills and the ability to communicate effectively in both English and Spanish. The ideal candidate will play a key role in supporting daily administrative operations while ensuring excellent customer service.<br><br>Responsibilities:<br>• Manage administrative tasks such as data entry, filing, and document organization to support office efficiency.<br>• Handle receptionist duties, including welcoming visitors and answering phone calls with attention to detail.<br>• Assist with lease-related documentation and processes, ensuring accuracy and compliance.<br>• Provide exceptional customer service by addressing inquiries and resolving issues promptly.<br>• Translate documents and communications from English to Spanish and vice versa, ensuring clarity and accuracy.<br>• Maintain and update records and databases to ensure information is current and accessible.<br>• Coordinate schedules, appointments, and meetings to facilitate smooth operations.<br>• Collaborate with team members to ensure seamless workflow and communication.
<p>We are looking for a meticulous Legal Billing Specialist to join a firm's team on a contract basis in Salem, Massachusetts. In this role, you will focus on managing billing processes, ensuring accuracy, and maintaining strong communication with clients. This position requires a proactive and organized individual with excellent customer service skills.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage the firm's billing, ensuring accuracy and timeliness.</p><p>• Collaborate with attorneys and associates to address billing inquiries and requests.</p><p>• Contact clients to provide updates on retainer balances and handle billing-related communications.</p><p>• Coordinate weekly billing cycles, ensuring all tasks are completed efficiently.</p><p>• Maintain and update billing records using Bill4Time software.</p><p>• Monitor and track billing data to ensure compliance with firm policies.</p><p>• Identify and resolve discrepancies in billing processes.</p><p>• Provide exceptional customer service through clear and effective communication.</p><p>• Support the firm with additional administrative billing tasks as needed.</p>
We are looking for a dedicated Office Assistant to join our team in Newport, Rhode Island. This is a contract position that requires strong organizational skills and the ability to provide excellent support to our Head Start program. The ideal candidate will play a vital role in ensuring smooth daily operations and delivering exceptional service to families and staff.<br><br>Responsibilities:<br>• Welcome parents and visitors warmly as they drop off or pick up children.<br>• Answer incoming calls professionally and provide accurate information or direct inquiries appropriately.<br>• Assist families with completing applications and ensuring all required documentation is provided.<br>• Perform data entry tasks to maintain accurate and up-to-date children’s files.<br>• Oversee attendance processes, including printing, distributing, collecting, and posting attendance records.<br>• Help teachers by preparing classroom newsletters as requested.<br>• Scan and organize documents to ensure proper recordkeeping.<br>• Carry out general clerical duties to support the program's administrative needs.
<p>We are looking for a Bilingual Spanish Property Administrator to join our team in Dorchester, Massachusetts. In this contract role, you will play a key part in managing administrative tasks and ensuring compliance with housing regulations. This position requires excellent organizational skills, a personable attitude, and the ability to handle sensitive information with professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Conduct income recertifications for residents in compliance with HUD Section 8 regulations.</p><p>• Schedule and coordinate appointments with residents to ensure timely completion of required processes.</p><p>• Review income documentation, request additional supporting materials, and verify information as needed.</p><p>• Utilize RealPage OneSite software to manage records, with transferable knowledge of Yardi systems considered a plus.</p><p>• Maintain strict confidentiality while interacting with residents, including senior citizens and families.</p><p>• Provide exceptional customer service by addressing resident inquiries and assisting with their needs.</p><p>• Organize and manage a high volume of paperwork, both physical and electronic, ensuring accuracy and accessibility.</p><p>• File, track, and maintain documentation to support compliance and operational requirements.</p><p>• Answer inbound calls and perform receptionist duties as part of daily administrative responsibilities.</p><p>• Process work orders and provide assistance to residents and team members as required.</p>
<p>Robert Half is looking for a detail oriented Administrative Assistant. In this role you are responsible for answering phones, answering inquiries, reception, system updates, filing, customer service, scanning invoices, and other administrative duties as assigned. This role is Monday-Friday 8:30am-5pm</p>
We are looking for a detail-oriented Business Analyst to join our team on a contract basis in Hyannis, Massachusetts. This role involves supporting our landscaping company by managing and optimizing the contract renewal process for our existing clients. You will play a critical role in ensuring the accuracy of contract data, tracking workflows, and facilitating communication between internal teams and customers.<br><br>Responsibilities:<br>• Manage the end-to-end contract renewal process, ensuring deadlines are met and workflows are streamlined.<br>• Input and update client contract details in the internal system, ensuring all records are accurate and up-to-date.<br>• Generate and maintain periodic reports on contract renewals using Microsoft Excel for management review.<br>• Monitor contract workflows, tracking progress from creation to client delivery and return.<br>• Collaborate with contract administration and customer service teams to address issues and ensure all documentation is complete.<br>• Identify and recommend process improvements to optimize the efficiency of the renewal process.<br>• Maintain strict confidentiality and ensure data integrity while handling customer information and contract documentation.<br>• Utilize tools like DocuSign to facilitate the completion and tracking of contracts.<br>• Provide additional administrative support to enhance overall contract management operations.
<p><br></p><p><br></p><p>Responsibilities:</p><p>• Sort, organize, and distribute incoming and outgoing mail to ensure timely delivery within the office.</p><p>• Manage print operations, including operating printers, copiers, and other equipment to support daily business needs.</p><p>• Handle packages and deliveries by logging, distributing, and ensuring proper documentation.</p><p>• Provide assistance with physical tasks, including lifting packages or materials up to 25 lbs as needed.</p><p>• Facilitate the coordination of workplace services such as mail handling, office supplies, and onboarding support.</p><p>• Address employee, guest, and coworker inquiries or complaints with professionalism and provide effective solutions.</p><p>• Organize and oversee on-site events, including securing space, setting up, tearing down, and delivering necessary supplies.</p><p>• Issue visitor and parking passes while adhering to property-specific security protocols.</p><p>• Communicate detailed information within the team and follow specific directions from the manager.</p><p>• Collaborate with vendors to ensure timely delivery of goods and services for office operations.</p>
We are looking for an experienced Tax Preparer to join our team in Warwick, Rhode Island, on a long-term contract basis. This role requires someone with strong organizational skills, attention to detail, and the ability to handle a high volume of client interactions during tax season. You will play an essential role in providing exceptional service to clients while managing administrative and bookkeeping tasks.<br><br>Responsibilities:<br>• Handle client inquiries and schedule appointments through phone calls and face-to-face interactions.<br>• Assist clients with tax preparation by reviewing and entering information into tax software.<br>• Perform bookkeeping tasks, including reconciling accounts, categorizing transactions, and updating financial data.<br>• Utilize software tools such as ProSeries, QuickBooks Online, and Excel to manage client information and records.<br>• Scan and organize client documents to ensure accurate and timely processing.<br>• Provide excellent customer service to clients during in-office meetings and drop-off appointments.<br>• Manage a high volume of tasks and interactions while maintaining professionalism and attention to detail.<br>• Collaborate with team members to ensure smooth operations and adherence to deadlines.<br>• Stay updated on tax policies and software changes to enhance service quality.<br>• Adapt to new systems and tools implemented in the office as needed.
We are looking for a dedicated and detail-oriented Collections Specialist to join our team in Nashua, New Hampshire. In this role, you will be responsible for managing customer accounts, ensuring timely payments, and addressing any discrepancies with accuracy. This position requires excellent communication skills and the ability to collaborate effectively with various internal departments.<br><br>Responsibilities:<br>• Oversee customer collections while maintaining a high level of professionalism and providing consistent follow-ups.<br>• Reconcile customer accounts by investigating and resolving billing discrepancies promptly and accurately.<br>• Collaborate with internal teams, including Sales, Customer Service, and Accounting, to address and troubleshoot account issues.<br>• Regularly review and monitor aging reports to ensure accounts are up-to-date and maintain proper records of all transactions.<br>• Process customer payments efficiently and prepare detailed reports on payment activities.<br>• Utilize internal systems for managing accounts, generating reports, and processing transactions.<br>• Ensure compliance with company policies and procedures while managing collections.<br>• Identify opportunities for process improvements to enhance collection efficiency.
We are looking for an experienced Contracts Manager to join our team on a contract basis in Lowell, Massachusetts. In this role, you will play a key part in managing, negotiating, and drafting various customer and supplier agreements, including those related to SaaS and PaaS. This position requires a proactive and detail-oriented individual who can collaborate with cross-functional teams while ensuring compliance with corporate policies and legal regulations.<br><br>Responsibilities:<br>• Review, draft, and negotiate customer and supplier contracts, including SaaS and PaaS agreements, ensuring alignment with company policies.<br>• Collaborate with sales, operations, finance, and other internal teams to address contract-related questions and provide guidance.<br>• Deliver excellent customer service to both internal stakeholders and external clients by addressing contractual concerns promptly and effectively.<br>• Analyze and revise contractual templates or develop new agreements as needed to meet business requirements and regulatory standards.<br>• Ensure all contracts comply with relevant laws, corporate policies, and industry regulations, including GDPR and cybersecurity standards.<br>• Stay updated on industry trends, particularly in software, IT, and privacy practices, to support effective contract management.<br>• Utilize Microsoft Office applications, Salesforce, and other tools in an Apple environment to manage contract documentation and reporting.
<p>Our Banking client is looking to grow there Loan Servicing Department. Currently seeking a detail-oriented and motivated Loan Servicer/Administrator to join the fast-paced team. This is an outstanding opportunity to join a respected financial institution and support the local community. </p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Compute, prepare, and provide loan payoff figures to attorneys and borrowers, logging paid loan information into registers.</li><li>Process transactions related to payments and general ledgers; resolve payment discrepancies by contacting borrowers.</li><li>Establish and monitor automatic payment reports for external ACH and internal PATS reporting, handling returns and unapplied funds as needed.</li><li>Manage loan discharges and retention of paid loan files; handle research and processing for confirmatory discharges.</li><li>Record legal documents and maintain accurate records for paid-off loans.</li><li>Process returned mail and borrower requests for address or name changes, updating records accordingly.</li><li>Achieve predetermined sales goals in line with the Bank’s Customer Service Standards.</li><li>Collect and distribute departmental mail daily.</li><li>Support hazard and flood insurance tracking/monitoring.</li><li>Assist with related loan servicing tasks and special projects as assigned.</li></ul>
