We are looking for a dedicated Customer Service Representative to join our team in Burlington, Massachusetts. In this role, you will handle inbound calls, assist customers with their inquiries, and ensure a seamless experience through accurate data entry and order processing. This is a long-term contract position offering an excellent opportunity to develop your skills in a dynamic environment.<br><br>Responsibilities:<br>• Manage inbound customer calls with professionalism and efficiency.<br>• Address customer inquiries and provide accurate information about products and services.<br>• Process customer orders with precision and attention to detail.<br>• Perform data entry tasks to maintain accurate records and documentation.<br>• Resolve customer issues promptly and escalate complex cases as needed.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.<br>• Maintain a positive and empathetic approach when interacting with customers.<br>• Follow company policies and guidelines to ensure compliance.<br>• Identify opportunities to improve customer service processes and contribute to team goals.
We are looking for a motivated Customer Service Representative to join our team in Cranston, Rhode Island. This Contract to permanent position offers an excellent opportunity to contribute to a dynamic environment while developing your skills in customer support and sales operations. The ideal candidate will be proactive, detail-oriented, and capable of solving problems efficiently.<br><br>Responsibilities:<br>• Handle inbound and outbound calls, providing timely and attentive responses to customer inquiries.<br>• Manage order entries and updates in Salesforce, ensuring accuracy and resolving any exceptions to maintain seamless operations.<br>• Monitor and respond to emails in the inbox, addressing customer needs and concerns promptly.<br>• Support inside sales efforts by collaborating with other teams and identifying opportunities to enhance customer satisfaction.<br>• Utilize Salesforce and other systems to track, adjust, and update orders as necessary.<br>• Address and resolve complex order issues, ensuring customer satisfaction and operational efficiency.<br>• Maintain a high level of attention to detail while processing customer data and documentation.<br>• Proactively identify and troubleshoot customer problems, offering effective solutions.<br>• Build positive relationships with customers and internal teams to foster trust and reliability.
<p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
Essential Functions <br> Respond to all customer inquiries, questions, and RFQ’s <br> Develop system for following up on quotes to identify likelihood of order <br> Understand customers’ needs and communicate to production team to ensure satisfaction <br> Setup and host customer and vendor visits via video, and/or in person <br> Daily meeting with production manager, operations manager, engineering to review any open quotes and/or <br>order fulfillment concerns <br> Enter quotes and sales orders into ERP system (ProfitKey®), ensuring accuracy <br> Maintain major sales analysis spreadsheets, open quote log, and any custom report as requested <br> Prepare weekly posts for social media sites (LinkedIn etc.) <br> Attend trade shows as requested (US Locations) <br> Maintain database integrity within ProfitKey® ERP Software <br> Maintain a database of current and potential customers with CRM <br> Review technical drawings for manufacturability with the support of engineering as needed <br> Prepare customer reports and access customer portals as needed. <br>Education <br>- Associate’s degree in business administration, applied science or engineering <br> <br>Experience Details <br> <br>- Manufacturing technical sales support and/or officer administrator role – 1 year preferred <br>- Customer service experience <br>- High working knowledge of Microsoft Excel, Outlook, TEAMS, and other Office suite applications
<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
We are looking for a proactive and outgoing Facilities Coordinator to join our team in Boston, Massachusetts. In this contract role, you will be responsible for ensuring the smooth operation of facility services across multiple floors while fostering strong client relationships and delivering exceptional customer service. This position requires a customer-focused individual with excellent organizational skills and the ability to thrive in a dynamic environment.<br><br>Responsibilities:<br>• Coordinate and oversee day-to-day facility operations, including site inspections and vendor management.<br>• Create and manage service tickets to ensure timely resolution of maintenance issues.<br>• Organize and support monthly and quarterly events for clients, ensuring seamless execution.<br>• Escort vendors and contractors on-site while adhering to established procedures.<br>• Provide after-hours support as needed, including emergency call response and escalation management.<br>• Collaborate with the Facilities Manager to maintain high standards of customer satisfaction and operational excellence.<br>• Monitor key performance indicators (KPIs) and assist in implementing corrective actions when necessary.<br>• Develop and maintain strong relationships with clients and stakeholders to align with corporate goals.<br>• Support the procurement process and supplier management to optimize facility operations.<br>• Ensure compliance with best practices and established protocols for facility management.
<p>Robert Half is working with a respected professional services firm in the Burlington, MA area seeking an Office Manager to join its team. This role is permanent and would be in office 5 days per week.</p><p><br></p><p>Our client is looking for an Office Manager to support administrative efforts across the office along with some general bookkeeping tasks. The desired candidate should have some light experience with billing and payroll, ideally with QuickBooks experience. Responsibilities will also include managing some of the company's social media, and LinkedIn presence. There will be some light HR tasks too.</p><p><br></p><p>For the right candidate our client is looking to offer a starting base salary around $70-80K. The benefits are competitive.</p><p><br></p><p>If interested and qualified please apply to this listing, or send your resume direct to Bill.Nichols@roberthalf. Thanks!</p>
We are looking for a proactive and resourceful Service Partner Recruiting Associate to join our team in North Attleboro, Massachusetts. In this Contract to permanent position, you will play a vital role in building strong relationships with service partners while ensuring their qualifications align with industry standards. Your ability to engage effectively and maintain a steady, detail-oriented demeanor will be essential to success in this role.<br><br>Responsibilities:<br>• Conduct outbound calls to service partners, focusing on winter work opportunities.<br>• Follow up with partners who have not responded, ensuring their interest is confirmed.<br>• Collaborate with subject matter experts to gain insights and strengthen recruitment efforts.<br>• Qualify service providers by assessing their equipment and snow removal insurance coverage.<br>• Build and maintain positive relationships with service partners through effective communication.<br>• Work closely with a team of eight, serving as a key contact for designated team members.<br>• Evaluate the suitability of service providers based on their ability to meet industry requirements.<br>• Troubleshoot and address any challenges that arise during the recruitment process.<br>• Utilize Microsoft Excel and Word to manage data and document partner information.<br>• Support team operations by scheduling appointments and coordinating follow-up activities.
<p><strong> </strong>We are looking for a dedicated Receptionist Lead/Front Office Coordinator to join our team on a contract basis in Boston, MA. In this contract role role, you will be a core asset in completing the following responsabilities: </p><p><br></p><p><strong><u>Job duties</u></strong> </p><p><em> Front Desk Guest Experience </em></p><p> - Ensure a professional welcoming and seamless guest experience at all times. </p><p> - Welcome visitors clients and guests manage visitor check-in building security requirements and access badges. </p><p> - Escort guests to meeting rooms and notify hosts of arrival. </p><p> - Understand client expectations and deliver consistent 5-star service. </p><p> - Respond to guest needs and requests promptly and professionally. </p><p> - Answer and direct calls manage messages and meeting room inquiries. </p><p> - Monitor reception inbox ensuring timely responses. </p><p><em> Meeting Hospitality Support </em></p><p> - Book meeting rooms accurately using approved systems ensure A/V room setup and food and beverage needs are captured. </p><p> - Assist with hospitality setup including beverages and food service. </p><p> - Coordinate internal and external catering as needed. </p><p><em> Office Operations Facilities Support </em></p><p> - Manage office supplies and kitchen inventory including weekly food orders. </p><p> - Manage incoming and outgoing mail packages and deliveries. </p><p> - Coordinate with building management and vendors cleaning maintenance IT. </p><p> - Coordinate equipment maintenance and vendor support escalate unresolved issues when needed. </p><p> - Maintain workplace tidiness and readiness across shared spaces. </p><p> - Support staff events team-building activities and onsite functions. </p><p><em> Budget and Invoice Support </em></p><p> - Manage office budgets and allocate invoicMes accurately to the correct Line of Business and opportunity numbers. </p><p> - Process invoices ensuring accurate coding. </p><p> - Review monthly budget reports to ensure spending compliance and proper allocation. </p><p><em> Onboarding Employee Support </em></p><p> - Assist with new-hire onboarding including desk setup...</p>
<p>Nashua, NH - ON-SITE - Patient Access Specialist - 3rd Shift Position</p><p>Hours 11:00am-7:00pm - Multiple Openings </p><p><br></p><p>We are looking for a dedicated Patient Access Specialist to join our team in Nashua, New Hampshire. This Contract to permanent position focuses on ensuring seamless patient admissions and delivering exceptional service while adhering to organizational policies and regulatory standards. As part of the healthcare industry, this role plays a vital part in supporting patients and maintaining efficient processes.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and verify medical necessity to ensure compliance with regulations.</p><p>• Deliver clear instructions to patients, collect insurance details, and process physician orders while maintaining a high level of customer service.</p><p>• Meet point-of-service collection targets and pre-register patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Explain and obtain signatures for consent and treatment forms, ensuring patients understand their rights and responsibilities.</p><p>• Verify insurance eligibility and input benefit data to support billing processes and enhance claims accuracy.</p><p>• Utilize software tools to identify potential non-payment issues for Medicare patients, distribute required forms, and provide necessary documentation.</p><p>• Conduct audits on patient accounts to ensure accuracy and compliance with quality standards, offering feedback to leadership as needed.</p><p>• Maintain a compassionate and detail-oriented approach in all patient interactions, aligning with organizational goals and customer service expectations.</p><p>• Provide patient education materials and ensure all required documentation is completed promptly and correctly.</p>
We are looking for a dedicated Commercial Insurance Account Manager to join our team in Yarmouth Port, Massachusetts. In this role, you will be responsible for managing client relationships, providing expert guidance on insurance coverage, and ensuring the seamless delivery of tailored risk solutions. This position is ideal for someone who is detail oriented, has strong communication skills, attention to detail, and a collaborative mindset, and is passionate about delivering top-tier client service.<br><br>Responsibilities:<br>• Guide clients through policy reviews, renewals, and new coverage options, helping them understand their risks and insurance solutions.<br>• Provide expert advice on policy terms, endorsements, and risk management strategies tailored to client needs.<br>• Process First Notices of Loss and assist clients in navigating claims procedures while advocating on their behalf.<br>• Foster strong relationships with carrier underwriters and ensure account placements align with their guidelines.<br>• Prepare and submit required documentation for policy issuance and binding.<br>• Analyze exposure data and develop pre-renewal strategies to ensure optimal coverage for clients.<br>• Market accounts to alternative carriers when necessary and present competitive quote options.<br>• Identify opportunities for cross-selling additional products and providing comprehensive insurance solutions.<br>• Issue certificates of insurance, binders, and endorsements while maintaining organized and compliant client records.<br>• Participate in agency-wide initiatives and support special projects as needed.
We are looking for an experienced Technical Business Analyst to join our team in Providence, Rhode Island. In this long-term contract position, you will play a key role in bridging technical and business needs, driving process improvements, and ensuring project success. This role requires a highly analytical individual with over 10 years of experience in business analysis and a strong ability to work collaboratively across teams.<br><br>Responsibilities:<br>• Conduct in-depth business analysis to identify gaps, define requirements, and recommend effective solutions.<br>• Collaborate with stakeholders to gather and document detailed requirements, ensuring alignment with business objectives.<br>• Review and analyze documents to ensure accuracy and compliance with established standards.<br>• Facilitate Agile Scrum processes, including sprint planning, reviews, and retrospectives.<br>• Work closely with call center teams to enhance customer service processes and improve operational efficiency.<br>• Create and maintain comprehensive reports and documentation to support decision-making and project tracking.<br>• Identify and implement process improvements to optimize workflows and achieve organizational goals.<br>• Act as a liaison between technical teams and business units to ensure seamless communication and understanding.<br>• Perform gap analysis to assess current state versus desired outcomes and propose actionable strategies.<br>• Support project delivery by monitoring progress and addressing issues or risks proactively.
We are looking for a detail-oriented Receptionist to join our team in Cambridge, Massachusetts. In this role, you will act as the first point of contact for visitors and provide essential administrative support to ensure smooth daily operations. This is a long-term contract position offering an excellent opportunity to grow within a dynamic and supportive environment.<br><br>Responsibilities:<br>• Greet visitors and ensure proper check-in procedures are followed, including issuing visitor badges.<br>• Serve as the primary contact for event guests, managing check-ins and providing assistance as needed.<br>• Create and manage work orders to support operational needs.<br>• Issue parking passes to visitors and employees in accordance with procedures.<br>• Answer and direct calls using a multi-line phone system, ensuring clear and effective communication.<br>• Organize and maintain files for easy access and retrieval.<br>• Schedule and coordinate appointments to support business activities.<br>• Handle email correspondence promptly and efficiently.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, to perform administrative tasks effectively.
We are looking for an entry-level Accountant to join our team in Burlington, Massachusetts. This Contract to permanent position offers a great opportunity to gain hands-on experience in accounts payable, vendor management, and general accounting tasks. The ideal candidate will demonstrate strong organizational skills, attention to detail, and a customer service mindset while contributing to the smooth operation of the accounting department.<br><br>Responsibilities:<br>• Review financial statements and coordinate with vendors to confirm all invoices are received and properly accounted for.<br>• Set up vendor profiles in the accounting system and ensure compliance with required documentation, including W-9 forms.<br>• Assist with weekly payment processing and contribute to small projects within the accounts payable department.<br>• Develop proficiency in accounting software and related tools to enhance task efficiency.<br>• Provide support to internal staff and external clients with professionalism and a collaborative attitude.<br>• Manage the accounts payable mailbox by responding to vendor inquiries and distributing invoices to appropriate team members.<br>• Monitor the travel mailbox and organize receipts for travel expense processing.<br>• Accurately process vendor invoices by assigning correct project codes and categories, while offering backup support to team members as needed.<br>• Address vendor and staff inquiries promptly, maintaining a strong focus on customer service.<br>• Assist in reviewing employee expense reports to ensure proper categorization and adequate documentation.
We’re looking for a friendly and detail oriented Receptionist in Hampton, NH to be the first point of contact for our office. This is an ongoing post. <br> Responsibilities: Greet and welcome visitors in a detail oriented, friendly manner Answer and route incoming phone calls Manage front desk operations and maintain a clean reception area Schedule appointments and update calendars Handle incoming/outgoing mail and deliveries Perform light administrative tasks (data entry, filing, email support)
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction.<br><br>Responsibilities:<br>• Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication.<br>• Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details.<br>• Update and re-estimate contracts to reflect current labor rates and service needs.<br>• Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks.<br>• Resolve customer issues and secure agreement before renewal deadlines.<br>• Maintain an organized list of customers and track annual renewal dates.<br>• Identify opportunities to expand services or cross-sell products based on customer needs.<br>• Collaborate with internal teams to improve service delivery and address customer concerns.<br>• Provide regular updates during sales meetings regarding the status of renewals.<br>• Conduct in-person meetings with customers as required to strengthen relationships and address needs.
We are looking for a skilled Property Administrator to join our team on a contract basis in Dorchester, Massachusetts. This role involves supporting the daily operations of residential properties, with a focus on ensuring compliance with regulations and maintaining positive relationships with residents. The ideal candidate will bring a strong attention to detail, excellent organizational skills, and a personable approach to customer service.<br><br>Responsibilities:<br>• Coordinate and schedule appointments with residents to review and update income information in compliance with HUD Section 8 regulations.<br>• Conduct thorough reviews of residents' income and request required documentation for verification.<br>• Send out and track verification forms to ensure accurate processing of resident information.<br>• Utilize RealPage Onesite software or similar platforms, such as Yardi, for efficient property management tasks.<br>• Maintain confidentiality while managing sensitive information related to residents.<br>• Build and sustain positive relationships with senior citizens and families, demonstrating an understanding of their unique needs.<br>• Organize and manage large volumes of paperwork, both physical and electronic, ensuring proper filing and tracking.<br>• Handle inbound calls and reception duties, providing excellent customer service to residents and visitors.<br>• Process work orders efficiently, ensuring timely resolution of property-related issues.
<p>We are looking for a detail-oriented Bilingual Mandarin or Cantonese Administrative Assistant to join our team in Boston, Massachusetts. In this long-term contract position, you will play a crucial role in supporting daily operations, ensuring smooth communication, and maintaining organizational efficiency. This opportunity is ideal for someone who thrives in a fast-paced environment while providing exceptional administrative support.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls with professionalism and efficiency.</p><p>• Deliver excellent customer service by addressing inquiries and resolving issues promptly.</p><p>• Perform accurate data entry to maintain up-to-date records and documentation.</p><p>• Coordinate email correspondence to ensure timely communication with clients and team members.</p><p>• Manage scheduling and appointment bookings to optimize workflow.</p><p>• Utilize Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, to complete administrative tasks.</p><p>• Assist in organizing and maintaining files for easy access and retrieval.</p><p>• Collaborate with team members to support various projects and initiatives.</p><p>• Ensure effective communication across languages to bridge gaps between English and Chinese speakers.</p>
<p>We are looking for an organized and detail-oriented Legal Assistant to join our team in Weymouth, Massachusetts. This role involves providing critical administrative support to ensure the smooth operation of legal services, with a focus on trusts and estates. The ideal candidate will excel at calendar management, client communication, and maintaining professionalism in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain attorney calendars, including scheduling meetings, deadlines, and appointments.</p><p>• Prepare and organize documentation related to trusts and estates cases.</p><p>• Serve as the first point of contact by handling receptionist duties such as greeting clients, answering calls, and directing inquiries.</p><p>• Utilize Microsoft Office Suite to draft, edit, and format legal correspondence and reports.</p><p>• Coordinate client services by maintaining records, tracking deadlines, and ensuring timely follow-up.</p><p>• Support day-to-day administrative tasks to optimize office efficiency.</p><p>• Assist in filing and organizing legal documents to ensure proper record-keeping.</p><p>• Communicate effectively with clients, attorneys, and external parties to facilitate case progress.</p><p>• Monitor and maintain office supplies and equipment as needed.</p><p>• Uphold confidentiality and professionalism in all interactions.</p>
<p>Position Summary</p><p><br></p><p>Our exclusive client, a national organization in the healthcare industry is seeking a detail-oriented Cash Application Specialist to join a growing finance team. This role is responsible for accurately applying customer payments, reconciling cash receipts, and ensuring the integrity of accounts receivable records. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and understands how accurate cash posting supports overall financial operations.</p><p><br></p><p><br></p><p><br></p><p>For immediate consideration as a Cash Application Specialist, candidates can reach out directly to Thiago de Matos (508) 213-1192</p><p><br></p><p><br></p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Post daily customer payments (ACH, wire transfers, checks, credit cards, and lockbox transactions) to the appropriate customer accounts and invoices.</p><p>Review remittance information and research discrepancies to ensure accurate application of funds.</p><p>Reconcile bank deposits to the accounts receivable subledger and investigate variances.</p><p>Resolve unapplied cash, short payments, deductions, and overpayments in a timely manner.</p><p>Partner with Billing, Collections, and Customer Service teams to clarify payment details and resolve account issues.</p><p>Maintain accurate customer account balances to support effective collections and reporting.</p><p>Prepare daily and monthly cash posting reports and assist with AR aging analysis.</p><p>Support month-end close by ensuring all cash activity is recorded and reconciled.</p><p>Assist with audit requests and documentation related to cash receipts and AR transactions.</p><p>Identify opportunities to improve processes, accuracy, and efficiency within the cash application function.</p><p><br></p><p><br></p><p>Qualifications</p><p><br></p><p>Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.</p><p>2+ years of experience in cash application, accounts receivable, or transactional accounting.</p><p>Strong understanding of AR processes and basic accounting principles.</p><p>Experience working with ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics, etc.).</p>
We are looking for a dedicated Personal Lines Account Manager to oversee a portfolio of personal insurance policies, including auto, homeowners, umbrella, marine, and flood coverage. This role requires a balance of customer service, risk assessment, and business development, ensuring clients receive tailored insurance solutions. You will act as a trusted advisor to clients while engaging with carriers to maintain strong relationships and deliver excellent service.<br><br>Responsibilities:<br>• Provide timely responses to client inquiries regarding coverage, billing, policy modifications, and claims.<br>• Educate clients about insurance terminology, policy options, and structures to enhance their understanding.<br>• Process claims by gathering necessary details and guiding clients through the claims procedure.<br>• Develop and maintain strong relationships with carrier underwriters to ensure optimal risk placement.<br>• Submit required documentation to carriers for policy binding and issuance.<br>• Identify opportunities for cross-selling and expanding client accounts, including commercial lines.<br>• Conduct consultations to evaluate client exposures and recommend appropriate coverage solutions.<br>• Generate quotes for new policies and amendments, presenting tailored recommendations to clients.<br>• Stay informed about carrier products and market trends to provide up-to-date solutions.<br>• Manage administrative tasks, including issuing Certificates of Insurance, preparing invoices, and maintaining accurate client files.
<p>We are seeking a Benefits & HRIS Specialist in Boston on a remote basis. This position will focus on employee benefits administration and HRIS management, ensuring data accuracy, compliance, and strong employee support in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Administer employee benefits programs and serve as the point of contact for benefit inquiries.</li><li>Ensure compliance with all policies and regulations.</li><li>Maintain and update employee data in UKG Pro (HRIS).</li><li>Pull and analyze information to create metric reports for leadership.</li><li>Conduct regular data audits and ensure information accuracy.</li><li>Utilize Excel (pivot tables, VLOOKUP) for reporting and analysis.</li></ul><p><br></p>
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.<br><br>Responsibilities:<br>• Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location.<br>• Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments.<br>• Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems.<br>• Manage and resolve service desk tickets promptly, ensuring minimal disruption to users.<br>• Maintain and support printers, conference room technology, and audiovisual equipment.<br>• Collaborate effectively with team members to address IT challenges and improve system efficiency.<br>• Demonstrate a customer-centric approach while assisting users with technical issues.<br>• Ensure proper documentation of issues, solutions, and updates within the ticketing system.<br>• Stay updated on the latest AV and IT technologies to provide effective support.<br>• Organize and prioritize tasks to meet deadlines and client expectations.
<p>We are looking for a dedicated Dispatcher to join our team in Hudson, New Hampshire. In this long-term contract position, you will play a pivotal role in supporting technical service operations and ensuring customer satisfaction. For the right candidate this can go permanent. </p><p><br></p><p>Responsibilities:</p><p>• Coordinate and schedule on-site service programs in collaboration with the Field Service Team and customers nationwide.</p><p>• Prepare work orders, ensuring alignment with customer purchase orders, billing, and shipping details.</p><p>• Provide technicians with detailed job information prior to dispatch to ensure service efficiency.</p><p>• Communicate updates regarding service timelines and resolve any discrepancies with customers.</p><p>• Assist with creating invoices and contracts through accurate data entry.</p><p>• Maintain service-related reports to track operations and performance metrics.</p><p>• Support continuous improvement initiatives aimed at optimizing service operations.</p><p>• Ensure adherence to established service schedules and timelines.</p><p>• Collaborate with internal teams to maintain smooth workflows.</p>
<p>We are looking for a dedicated and customer-oriented Senior Banking Specialist to join our team in Billerica, Massachusetts. In this role, you will play a vital part in providing exceptional financial services, assisting customers with their banking needs, and ensuring smooth branch operations. This position offers a collaborative environment with opportunities for growth and competitive compensation.</p><p><br></p><p>Responsibilities:</p><p>• Deliver excellent customer service by addressing individual financial needs and recommending suitable banking solutions.</p><p>• Process various transactions, including deposits, withdrawals, check cashing, and account inquiries, with accuracy and efficiency.</p><p>• Assist in the training and mentorship of branch staff to promote teamwork and enhance overall performance.</p><p>• Open new customer accounts, support existing customers with digital banking tools, and assist in loan application processes.</p><p>• Ensure adherence to banking regulations, organizational policies, and security protocols.</p><p>• Contribute to achieving sales and performance targets through proactive engagement and service.</p><p>• Participate in community events and outreach programs to strengthen the bank's local presence.</p>
