<p>We are seeking a dedicated Account Manager to support our operations in Miami, Florida within the aviation Maintenance, Repair & Overhaul (MRO) sector. </p><p>In this contract role, you will play a critical part in managing client relationships, supporting B2B service offerings, and ensuring exceptional customer satisfaction across aircraft maintenance programs.</p><p>This role is ideal for someone experienced in aviation services, technical account management, or MRO environments, with a strong ability to build relationships and drive business growth.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage and grow existing client accounts, including airlines, operators, and aviation service providers, ensuring long-term satisfaction and retention</li><li>Identify and pursue opportunities for MRO service expansion, including maintenance programs, repair services, and component support</li><li>Serve as the primary point of contact for clients regarding aircraft maintenance schedules, service updates, and operational needs</li><li>Respond promptly to inbound inquiries related to maintenance capabilities, turnaround times, and service offerings</li><li>Coordinate with maintenance, engineering, and procurement teams to ensure seamless execution of work scopes</li><li>Monitor account performance, including service delivery, turnaround times, and cost efficiency, and provide regular client updates</li><li>Support contract negotiations for maintenance agreements, service packages, and repair orders</li><li>Conduct market and client research to stay informed on fleet needs, industry trends, and MRO opportunities</li><li>Proactively address client concerns related to aircraft downtime, service delays, or technical issues, ensuring timely resolution</li><li>Maintain accurate records of client interactions, quotes, and sales activities within CRM and internal systems</li></ul><p><br></p><p><br></p><p><br></p>
<p>Job Type: Talent Solutions</p><p>Job Title: Client Solutions Manager (Marketing and Creative)</p><p>Assignment Type: Full-Time</p><p>Industry: Marketing and Creative</p><p><strong>Job Summary</strong></p><p>As a Client Solutions Manager, your responsibilities will include:</p><ul><li><strong>Business development:</strong> Develop and grow your own client base by marketing our services for contract talent solutions using your proven graphic design, marketing, advertising and corporate communications background. Market via video, telephone as well as conduct in-person and virtual meetings with C-level executives and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li><strong>Placement activities:</strong> Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul><p><br></p>