We are looking for a dynamic Marketing Manager to join our team in Miami, Florida. In this role, you will oversee innovative marketing strategies for real estate developments, ensuring seamless collaboration with creative agencies, PR teams, and social media partners. This position offers the opportunity to lead impactful campaigns, manage events, and contribute to the broader marketing initiatives of our organization.<br><br>Responsibilities:<br>• Represent marketing initiatives in weekly development division management meetings, sharing updates and agendas with the team.<br>• Act as the lead marketing manager for assigned development accounts, coordinating creative efforts and collaborating with external agencies and partners.<br>• Organize and lead regular meetings with developers, presenting updates, tracking key initiatives, and maintaining detailed follow-up documentation.<br>• Develop tailored marketing strategies for exclusive developments, including production calendars to guide content creation and design teams.<br>• Partner with leadership to ensure alignment on messaging, copy, and visual direction for all marketing deliverables.<br>• Plan and execute recurring marketing campaigns such as digital newsletters, event invitations, and corporate advertising across digital and print platforms.<br>• Manage collaborations with PR agencies and social media teams to deliver consistent development updates and engaging content.<br>• Facilitate social media training sessions for development agents and general brokerage teams.<br>• Coordinate marketing inclusion in broader corporate initiatives, such as advertisements and market reports, in partnership with the real estate marketing lead.<br>• Oversee event planning for developments, including broker open houses, receptions, sponsorships, and corporate events, ensuring smooth execution and vendor coordination.
We are looking for a dynamic Marketing Manager with expertise in performance marketing and lead nurturing to drive growth across various inbound and paid channels. This role requires a strategic thinker who can combine digital optimization, data analysis, and creativity to enhance customer engagement and improve conversion rates. Based in Dania Beach, Florida, this position offers an exciting opportunity to shape impactful marketing strategies in a fast-paced, collaborative environment.<br><br>Responsibilities:<br>• Plan, execute, and optimize paid media campaigns across platforms such as Google Ads, Meta, and LinkedIn in collaboration with digital agencies and internal teams.<br>• Create and maintain performance dashboards to monitor campaign efficiency, lead quality, and overall marketing ROI.<br>• Conduct A/B testing on marketing creatives, landing pages, and audience targeting to refine conversion strategies.<br>• Lead SEO initiatives, including keyword research, technical audits, and content optimization, to improve organic search visibility.<br>• Coordinate with web development teams to align messaging and ensure brand consistency across paid and organic channels.<br>• Design and implement nurturing campaigns tailored to target personas and lifecycle stages to enhance customer engagement.<br>• Develop content such as webinars, newsletters, and whitepapers to establish thought leadership and educate audiences.<br>• Analyze campaign performance metrics to identify opportunities for improvement and optimize future marketing efforts.<br>• Prepare regular performance reports with actionable insights for leadership and stakeholders.<br>• Collaborate with cross-functional teams and agency partners to ensure cohesive marketing strategies and successful campaign outcomes.
We are looking for an experienced Director of Marketing to lead brand strategy initiatives and enhance our presence in the market. This role is based in Miami, Florida, and will focus on driving consumer engagement, developing impactful campaigns, and ensuring consistency across all marketing channels. The ideal candidate will bring creativity, strategic thinking, and leadership to elevate the brand's position in the competitive food and beverage industry.<br><br>Responsibilities:<br>• Develop and execute a comprehensive brand strategy to strengthen market position and achieve business objectives.<br>• Conduct in-depth market research to identify emerging consumer trends, monitor competitors, and pinpoint opportunities for growth.<br>• Design and implement marketing campaigns across digital, print, and retail channels to boost brand awareness and drive sales.<br>• Collaborate closely with product development teams to ensure new products align with brand identity and consumer expectations.<br>• Optimize the marketing budget by allocating resources effectively and ensuring maximum impact.<br>• Partner with cross-functional teams, including sales, operations, and creative, to deliver cohesive and impactful brand messaging.<br>• Track and analyze the performance of marketing initiatives, using key metrics to refine strategies and improve results.<br>• Uphold brand consistency by maintaining adherence to established guidelines and ensuring all communications reflect the brand’s integrity.
<p>HR Manager -Talent Acquisition (Remote for Miami company)</p><p><br></p><p>Location: Remote, with HQ in Miami</p><p>Schedule: 9-6 EST; M-F</p><p><br></p><p>Salary: $75,000-$90,000 depending on experience +discretionary bonus</p><p>Benefits: percentage paid for Employee Health Insurance, generous time off/PTO, Holidays, and 401k/+match, discretionary bonus/incentives, additional insurances, additional perks for a great company culture including summer Fridays, team building/training and career development programs!</p><p><br></p><p>Company Overview: organization/brand within a channel of media offering specialized intel and a platform of related services from data to seminars for a global target audience with US initatives focus.</p><p><br></p><p>The HR Manager is responsible for Generalist duties with a focus on Recruitment of Talent to meet business growth-workforce planning. This role will handle standard compliance, onboarding, benefits and employee related tasks, overseeing an Assistant supporting. Acts as a strategic partner to Ownership streamlining efficiencies for a significant head count initiative across the company.</p><p><br></p><p>Any experience with recruitment within marketing/media channels industry is a plus and within sales focused roles is required. The ideal candidate also has experience bringing a smaller sized organization of around 25 to double and triple the number of employees and company size. And is enthusiastic to add value during an exciting time!</p><p><br></p><p>The HR Manager-Talent Acquisition is tasked with:</p><ul><li>Engaging new employees through recruitment to match a dynamic culture; Meet new talent head count goals for sales department, and plan accordingly for supporting administrative and marketing roles to meet business demands and year-to-year growth plans; Assist department managers with the full cycle recruitment and hiring process including job descriptions and salaries; orientation and mapping out initial trainings, performance reviews, continued professional development; all with an emphasis on company culture and brand and maintaining employee retention cultivating long lasting careers.</li><li>This position will oversee and cross over into various generalist tasks around compliance, work force planning, salaries, benefits/rewards/total comp programs, employee relations, policies and procedures/handbook. With a business manager approach working with Leadership on continued talent acquisition and retention strategy, presenting reports and metrics to meet goals, working within HRIS systems and identifying process improvements.</li></ul><p><br></p><p>Requirements</p><ul><li>Minimum of a Bachelors Degree with Human Resources or related</li><li>3- 5 years within HR Generalist duties and Talent Acquisition</li><li>Experience in growing companies and Recruiting for sales, marketing, administration and related departments</li><li>Proficent skills in English oral and written communication </li></ul>
<p>We are seeking a strategic and hands-on Director of Marketing to lead all aspects of our marketing efforts. This senior role will be responsible for developing and executing marketing strategies that drive brand awareness, elevate our industry presence, and support client acquisition across diverse market sectors. The ideal candidate brings a mix of creativity, construction industry insight, and a proven ability to lead cross-functional teams and campaigns.</p><p><br></p><p>Key Responsibilities</p><p>Strategy & Planning</p><p>• Develop and execute a comprehensive annual marketing plan aligned with company goals, including brand strategy, client engagement, and business development support.</p><p>• Conduct market research and competitor analysis to identify trends, positioning opportunities, and new growth segments in commercial construction.</p><p>• Define and track key performance indicators (KPIs) across all marketing activities, ensuring data-driven decision-making.</p><p>Branding & Execution</p><p>• Lead the development and refinement of the brand voice, visual identity, and messaging across all channels and materials.</p><p>• Manage all content creation including project case studies, brochures, proposal graphics, and website updates.</p><p>• Ensure consistent and high-quality messaging in presentations, and marketing collateral.</p><p>• Oversee social media strategy, PR initiatives, email campaigns, and trade publication presence to increase visibility in target markets.</p><p>• Manage photography, videography, and documentation of completed projects and construction milestones.</p><p>Digital & Technology</p><p>• Oversee website management and optimization, including SEO, project pages, and analytics.</p><p>• Lead the implementation and use of marketing technologies, CRM tools (e.g., Salesforce, Wrike), and automation platforms to enhance outreach and reporting.</p><p>• Maintain digital asset libraries and ensure up-to-date content across all platforms.</p><p>Leadership & Collaboration</p><p>• Manage and mentor a marketing team and external creative partners (agencies, photographers, writers).</p><p>• Work closely with Business Development, Estimating, and Operations teams to develop marketing strategies that support sales efforts.</p><p>• Coordinate with HR and Recruiting to support employer branding, career fair materials, and talent acquisition efforts.</p><p>• Represent the company at industry events, trade shows, and award submissions.</p><p><br></p><p>Required Skills and Qualifications</p><p>• Bachelor’s degree in Marketing, Communications, Journalism, Business, or a related field (Master’s preferred).</p><p>• 8+ years of marketing experience, with at least 3–5 years in a senior leadership role, preferably within the AEC (Architecture, Engineering, Construction) industry.</p><p>• Proven track record of building and managing marketing teams and delivering measurable business results.</p><p>• Strong knowledge of the construction project lifecycle and the client decision-making process.</p><p>• Excellent writing, editing, and visual communication skills tailored for both internal and external stakeholders.</p><p>• Proficiency in Adobe Creative Suite, WordPress, CRM systems (e.g., Salesforce, Wrike), and Google Analytics.</p><p>• Deep understanding of digital marketing, brand management, and content strategy.</p><p><br></p>
We are looking for a proactive and client-focused Account Manager to join our team in Davie, Florida. In this role, you will manage key client accounts, develop communication strategies, and ensure the seamless execution of campaigns. The ideal candidate is skilled in fostering relationships, analyzing performance metrics, and collaborating with cross-functional teams to drive business growth.<br><br>Responsibilities:<br>• Build and nurture strong relationships with clients to understand their business objectives and communication needs.<br>• Provide exceptional client service while identifying opportunities for account growth and cross-selling.<br>• Assist in creating and implementing effective communication strategies and campaign plans tailored to client goals.<br>• Conduct market and competitor research to support strategic planning and recommendations.<br>• Coordinate the delivery of integrated campaigns across various platforms, including digital, print, and social media.<br>• Collaborate with creative and content teams to ensure projects are completed on schedule and meet high-quality standards.<br>• Monitor campaign performance using key metrics and analytics tools to evaluate effectiveness.<br>• Prepare comprehensive reports and presentations for clients, offering insights and suggestions for improvement.<br>• Partner with senior managers and internal teams to maintain client satisfaction and project success.<br>• Contribute to internal meetings, sharing knowledge and ideas to enhance team performance.
<p>We are looking for a dynamic and experienced Managing Director to lead and drive organizational growth through strategic planning, partnership building, and effective communication. This role requires a visionary leader who can oversee operations while fostering strong relationships with stakeholders to ensure the organization's continued success. The position is based in Coral Gables, Florida.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategic plans to achieve long-term organizational goals.</p><p>• Build and maintain partnerships with key stakeholders to expand the organization's reach and influence.</p><p>• Oversee day-to-day operations, ensuring efficiency and alignment with strategic objectives.</p><p>• Lead business development initiatives to identify and capitalize on growth opportunities.</p><p>• Spearhead content strategies and brand marketing efforts to enhance the organization’s visibility and reputation.</p><p>• Manage client communications, ensuring clear and effective interactions that foster positive relationships.</p><p>• Provide administrative leadership, ensuring smooth office operations and resource management.</p><p>• Monitor organizational performance and make data-driven decisions to improve outcomes.</p><p>• Represent the organization at public events, fostering community engagement and support.</p><p><br></p><p>If you are interested, please APPLY and call Stefanie Furniss 786-897-7903 </p>
We are looking for a detail-oriented Account Manager to join our team in Dania Beach, Florida. In this role, you will serve as the primary link between our agency and client partners, ensuring the seamless execution of creative projects, advertising campaigns, and marketing initiatives. The ideal candidate is organized, communicative, and thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Oversee and execute creative, print, media, and web-related projects from inception to completion.<br>• Act as the primary point of contact for client interactions, ensuring clear communication and alignment on project goals.<br>• Develop and maintain comprehensive project schedules, timelines, and task lists for efficient workflow.<br>• Coordinate with design teams to disseminate project information and facilitate collaboration.<br>• Organize and lead weekly internal team meetings and client conference calls to provide updates and gather feedback.<br>• Utilize project management tools to track progress, schedule tasks, and ensure deadlines are met.<br>• Manage the deployment of email marketing campaigns and digital initiatives.<br>• Maintain organized records of all project documents, including approvals, audits, and reconciliations.<br>• Submit approved creative materials to vendors, media outlets, or designated recipients.<br>• Assist in the management of video production, photography, and special projects as needed.
<p>We are looking for a skilled and experience Regional Sales Manager to join our dynamic team in Opa Locka, Florida. In this role, you will oversee sales operations, ensuring efficient processes and excellent client interactions. The ideal candidate will bring expertise in procurement, sales strategies, and a strong understanding of merchant services to help drive business growth.</p><p><br></p><p>Responsibilities</p><p>• Manage purchasing activities, including creating and processing purchase orders.</p><p>• Oversee procurement functions to ensure timely acquisition of goods and services.</p><p>• Collaborate with sales and purchasing departments to align operations with business objectives.</p><p>• Utilize SAP and other tools to streamline purchasing workflows and maintain accurate records.</p><p>• Conduct consultative sales to address customer needs and offer tailored solutions.</p><p>• Lead direct and business-to-business sales efforts to expand client base.</p><p>• Drive e-commerce and online sales strategies, optimizing customer experience.</p><p>• Facilitate international sales transactions, ensuring compliance with regulations.</p><p>• Build strong relationships with equipment suppliers and vendors to negotiate favorable terms.</p><p>• Monitor market trends to identify opportunities for growth and improvement in both purchasing and sales</p><p><br></p><p><strong>QUALIFIED CANDIDATES PLEASE APPLY AND REACH OUT TO STEAFANIE FURNISS 786-897-7903 </strong></p>
<p>We are looking for an experienced Property Management professional to create a standardized operations procedure for a growing portfolio in the Multi-family Residential space. This person would be in charge of development and implementation of the company’s policies and procedures and will work closely with the Operations team and the President and on-site staff to meet the properties financial and budgeted goals as operational objectives. Supervises associates and maintenance of properties within assigned portfolio. Conducts regular visits to properties within their portfolio to assess areas of development & capital expenditures, including periodic inspections of vacant units. The ideal candidate has worked in the Multi-Family Residential industry and has extensive knowledge of Apartment rentals in Florida and how to keep renewals ang occupancy at optimization.</p><p><br></p><p><strong>THIS IS AN ONSITE ROLE IN OUR CORPORATE OFFICE IN CORAL GABLES </strong></p><p><br></p><p>Bonus points for candidates that have experience in Yardi software, and have used affiliated platforms such as Rent Cafe, or related applications.</p><p><br></p><p>Experience: Minimum of 5 or more years’ experience as a Property Manager in a multi-family environment and at least 3 years’ experience as a Regional Manager in the multi-family industry is required. Proficient with computers (Word and Excel), YARDI, Internet, and other relevant applications are required. A high school diploma or equivalent is required. CAM, ARM or CCRM designations are a plus as is a college degree. Experience with affordable housing, Low-Income Tax Credit</p><p><br></p><p>• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</p><p>• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</p><p>• Ability to write routine reports and correspondence.</p><p>• Ability to speak effectively before groups of customers or employees of organization.</p><p>• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.</p><p>• Ability to deal with problems involving several concrete variables in standardized situations.</p><p>• Ability to interact well with co-workers, supervisors, prospects, residents, vendors, contractors, and the public in a professional and pleasant manner.</p><p>• Above average organizational and verbal skills.</p><p>• Strong customer service skills.</p><p>• Possess leadership skills.</p><p>• Ability to work in a fast-paced environment</p><p><br></p><p><strong>QUALIFIED AND INTERESTED CANDIDATES PLEASE APPLY TO THE POST AND REACH OUT TO STEFANIE FURNISS at 786-897-7903 </strong></p>
<p>We are looking for a detail-oriented and proactive Executive Assistant to join our team in Boca Raton, Florida. This position offers an exciting opportunity to support the growth and operations of a dynamic financial planning office. You will play a key role in ensuring high-quality client service and smooth day-to-day operations, working closely with lead advisors and clients.</p><p><br></p><p>Responsibilities:</p><p>• Prepare for and participate in client meetings by utilizing integrated software tools and systems.</p><p>• Execute follow-up tasks such as trades, account setup, and money movements after client meetings.</p><p>• Address and resolve issues with the corporate office to maintain seamless operations.</p><p>• Respond to client inquiries and provide account-related information within compliance guidelines.</p><p>• Organize and manage client files and records according to retention policies.</p><p>• Assist with marketing support by coordinating client appreciation events, seminars, and mailings.</p><p>• Schedule client and prospect appointments, ensuring effective time management for advisors.</p><p>• Handle office maintenance tasks, including ordering supplies, managing mail, and setting up technology.</p><p>• Provide recommendations for optimizing tools and processes to improve efficiency.</p><p>• Perform other allowable duties assigned by advisors, including occasional personal tasks.</p>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</p>
<p>We are looking for a dynamic Client Solutions Manager to join our detail-oriented services team in Miami, Florida. In this role, you will be responsible for overseeing product development cycles, ensuring alignment with client needs, and driving strategic initiatives to enhance product performance. This is an exciting opportunity to collaborate with cross-functional teams and make a meaningful impact in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage product roadmaps, ensuring alignment with company goals and customer requirements.</p><p>• Collaborate with stakeholders to gather and prioritize product features and enhancements.</p><p>• Lead cross-functional teams, including engineering, marketing, and design, to deliver high-quality products on schedule.</p><p>• Analyze market trends and competitor activities to inform product strategies.</p><p>• Monitor product performance, gather user feedback, and implement improvements to optimize outcomes.</p><p>• Prepare and deliver presentations to stakeholders, showcasing product progress and strategic initiatives.</p><p>• Work closely with sales and marketing teams to support product launches and promotional efforts.</p><p>• Identify opportunities for innovation and propose new product ideas to meet market demands.</p><p>• Ensure compliance with industry standards and best practices in product development and management Client </p>
We are looking for a dedicated Project Manager to join our team in Hallandale, Florida. In this role, you will oversee a variety of projects from conception to completion, ensuring they align with client expectations and meet high-quality standards. This position offers the opportunity to collaborate across departments and contribute to strategic initiatives that drive growth and innovation.<br><br>Responsibilities:<br>• Manage the full lifecycle of projects, including articles, infographics, podcasts, and webinars, ensuring timely delivery within budget and to the highest quality standards.<br>• Provide strategic recommendations to clients aimed at enhancing engagement and maximizing the impact of their projects.<br>• Present performance metrics and outcomes at project completion, clearly communicating results and showcasing the value delivered.<br>• Collaborate with internal teams such as Editorial, Design, Sales, and Marketing, as well as external contractors, to ensure seamless project execution.<br>• Identify potential risks early in the project and implement effective solutions to mitigate them.<br>• Maintain detailed and accurate documentation throughout all stages of project execution.<br>• Support continuous improvement initiatives by analyzing processes and suggesting enhancements.<br>• Contribute to client strategies by identifying opportunities for account growth and leveraging analytics to inform recommendations.
We are looking for a skilled E-Commerce Specialist to oversee and optimize our presence on Amazon, driving growth and enhancing customer experience. This role is perfect for someone with a strong background in e-commerce who thrives in dynamic environments and enjoys taking ownership of impactful projects. Based in West Palm Beach, Florida, this position offers an exciting opportunity to contribute to a fast-growing, innovative company.<br><br>Responsibilities:<br>• Manage and optimize the company’s Amazon Seller Central account to maximize sales and visibility.<br>• Create and implement strategies to improve product rankings, conversion rates, and overall performance.<br>• Enhance product listings by refining titles, descriptions, images, and A+ content.<br>• Conduct thorough keyword research and apply best practices to improve discoverability.<br>• Monitor and analyze key performance metrics, making data-driven adjustments to campaigns.<br>• Set up and manage Amazon advertising campaigns, including Sponsored Products and Sponsored Brands.<br>• Coordinate inventory planning and forecasting to ensure optimal stock levels.<br>• Collaborate with cross-functional teams to support new product launches and promotional strategies.<br>• Stay informed on Amazon policies, trends, and algorithm updates to maintain competitive advantage.<br>• Address customer feedback and reviews to uphold a positive brand reputation.
<p>Opening for a Customer Relationship Manager- Member Experience at company in Blue Lagoon area. This is a customer service oriented role, providing exceptional service specifically for owners of a nationwide business chain. And addresses their inquiries directing them to the resources for operational needs, ensuring a seamless experience. The Manager is hands-on, leading a team and initiatives. This position offers an opportunity to work in a fast-paced environment while contributing to the success of a multi-billion dollar service business.</p><p> </p><p>Location: Blue Lagoon</p><p>Schedule: <strong>2 days Remote & 3 In-office </strong>(after 90 day training period)</p><p>Hours: Mon-Fri 8:30-5:00</p><p> </p><p>Salary: $80,000-$90,000</p><p>Bonus: up to 15%</p><p>Benefits: majority of Medical paid for Employee; generous Holidays (10days) and Paid PTO (18 days), 401k and other Insurances available. Free Parking for when in-office.</p><p> </p><p><strong>Company and Role Overview:</strong> This reputable organization is an entity under a corporate umbrella to a well-known nationwide chain. This role is ideal for a professional with Call Center or Customer Support experience maintaining business relationships and stellar service, and Managing a team. </p><p> </p><p><strong>Keys to this Role: </strong></p><p>5 yrs of Call Center experience; with Supervisory/Lead of small team</p><p>Service Provider Industry (Quick Service Restaurant, most ideal)</p><p>Customer Support focused (this is not sales)</p><p>Bachelor's degree in Business Administration or any related field</p><p>Proficiency with English oral and written skills</p><p> </p><p><strong>Member Experience Manager, </strong>Oversees the departments day-to-day responsibilities while also performing the functions hands-on. Responds promptly to franchisee owner inquiries via phone, email, and other communication channels; Instructs members on website resources regarding, equipment and/or repairs, supplier relations, employee applications and other inquiries; Provides detailed information about available services and offerings to franchisees. Onboards new franchise owners by facilitating a virtual overview of the on-line support services available.</p><p><br></p><p>Manages, handles and troubleshoots escalated or special needs efficiently, assisting team with problem solving; Follows up on unresolved issues to guarantee timely solutions; Collaborates with various departments to ensure franchisee needs are met effectively; Ensures department records of interactions are maintained according to compliance.</p><p><br></p><p>Oversees 5-7 staff, monitoring individual employee performance targets and department productivity to meet overall goals; Coordinates activities, rolls-out new or seasonal initiatives, provides continuous guidance on tools and training, identifies opportunities on efficiencies; engaging team focus on best class customer service for member experience.</p><p><br></p><p>Serves as the primary contact for department, corresponding and responding to information requests from managers and executive leadership; updates a reference log for on-going data requested or special initiatives to expedite response time; creates reports and presentations for internal business review.</p>
