We are looking for an experienced ERP/CRM Consultant to join our team in Palm Beach Gardens, Florida. In this role, you will provide technical expertise and support for enterprise software systems, ensuring they meet business needs. The ideal candidate will have a strong background in application troubleshooting, user training, and system optimization.<br><br>Responsibilities:<br>• Provide technical support to end-users by diagnosing and resolving application issues efficiently.<br>• Analyze and troubleshoot software malfunctions, escalating complex problems to the software provider and testing solutions before implementation.<br>• Create comprehensive user documentation, including guides and training materials, and conduct training sessions for end-users.<br>• Assist in configuring and customizing ERP/CRM systems to align with organizational requirements and apply updates as needed.<br>• Collaborate with development teams to report bugs, recommend system enhancements, and ensure timely resolution of issues.<br>• Participate in change management processes, including testing new application versions, assisting with implementation, and managing user acceptance testing.<br>• Monitor and document incidents through a ticketing system, ensuring accurate records and implementing preventative measures.<br>• Contribute to merger integration projects by conducting gap analyses, assisting in data conversion, performing system testing, and delivering user training.<br>• Lead efforts to optimize business processes by leveraging the full functionality of ERP/CRM systems and identifying opportunities for improvement.
<ul><li>Knowledge, operational proficiency and troubleshooting ability of standard business applications such as <strong>Microsoft Office Suite</strong>, <strong>Outlook</strong>, <strong>Microsoft O365/SharePoint</strong>, <strong>Microsoft Teams</strong>, <strong>Microsoft Edge</strong>, <strong>Google Chrome</strong>, <strong>Firefox</strong>, <strong>Adobe PDF Reader and Writer</strong>, <strong>Antivirus software (Sentinel One)</strong>, <strong>Lotus Notes.</strong> </li><li>Knowledge of and supporting ERP systems such as <strong>SAP</strong>. </li><li>In depth knowledge of and the supporting of unified communications systems for delivery of services including room systems, client endpoints and SaaS integrations. </li><li>Administration and management of <strong>SharePoint O365</strong> and Teams sites. </li><li><strong>Active Directory</strong> administration: user account create/delete, security group mapping, login scripts. </li><li>Skilled at configuring, imaging and staging services on laptop and desktop computers. </li><li>Provide daily technical support to business units and escalate unresolved calls to the 2nd/3rd line support teams in line with agreed processes, including liaising with external partner organizations where appropriate. </li><li>Maintain accurate IT equipment inventory databases. </li><li>Work closely with the IT Senior Management Team and assist with recommendations for the improvement of IT systems and infrastructure. </li><li>Gather requirements, design, and deploy solutions to meet business needs. </li><li>Design migration projects as a technical lead. </li><li>Evaluation, ,creation and management of scripts </li><li>Management and responsibility of ancillary systems such as email security, backups, and security </li><li>Take ownership of critical service and senior stakeholder issues, including user communications as appropriate. </li><li>Respond to support queues promptly and document incidents accurately and simultaneously into the case management system. </li><li>Monitor and enforce system security guidelines for clients. </li><li>Adhere to procedures and escalation processes as defined by Management. </li><li>Provide exceptional customer service to all clients. </li><li>Proactively support and maintain effective user relationships by educating clients on system capabilities. </li><li>Utilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. </li><li>Provide accurate troubleshooting and creative solutions to complex problems to ensure customer productivity. </li><li>Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. </li><li>Experience of writing procedural and/or support documentation </li></ul>
We are looking for a detail-oriented Accounts Payable Specialist to join our team on a contract basis in Hollywood, Florida. This role involves managing high-volume credit card transactions, ensuring accuracy in global reconciliations, and maintaining communication with merchants across different time zones. The ideal candidate will bring strong organizational skills and a meticulous approach to handling financial processes in a fast-paced environment.<br><br>Responsibilities:<br>• Process and reconcile a high volume of daily credit card transactions with precision and attention to detail.<br>• Perform bank reconciliations across multiple accounts, ensuring accurate records and reporting.<br>• Communicate effectively with merchants globally, addressing inquiries and resolving discrepancies.<br>• Handle financial transactions in various currencies, maintaining compliance with international standards.<br>• Post detailed credit card transactions and payments accurately into accounting systems.<br>• Collaborate with team members to support cash transactional activities and ensure smooth operations.<br>• Utilize NetSuite and other accounting software to manage and track payments and reconciliations.<br>• Maintain organized records of financial activities to support audits and reporting requirements.<br>• Train on in-house software systems to ensure seamless integration into workflows.<br>• Support merchant credit card processing while adhering to company policies and procedures.
