<p>We are a fast-growing, tech-driven organization leveraging artificial intelligence to create smarter solutions for our clients. Our mission is to deliver cutting-edge technology with an exceptional customer experience. We’re seeking a passionate and data-driven Customer Success Manager to lead our client engagement and support operations. THIS WILL BE A FULLY IN OFFICE ROLE IN BRICKELL IN MIAMI, FLORIDA. </p><p><br></p><p>Position Overview</p><p>The Customer Success Manager (CSM) will be responsible for ensuring customers achieve maximum value from our AI-driven products and services. This role requires a strong understanding of client lifecycle management, ticketing systems, and performance metrics. The ideal candidate will be a natural problem solver who enjoys optimizing processes, mentoring a team, and creating a customer-first culture.</p><p><br></p><p>Key Responsibilities</p><ul><li>Lead and manage the Customer Success and Support teams to ensure customer satisfaction and retention.</li><li>Implement and oversee ticketing systems (such as Zendesk, Jira, Salesforce, or similar platforms) for issue tracking and resolution.</li><li>Develop and maintain customer success playbooks, training materials, and performance dashboards.</li><li>Monitor team KPIs including response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).</li><li>Collaborate cross-functionally with product, engineering, and sales teams to escalate customer feedback and improve product performance.</li><li>Conduct regular business reviews with key clients to ensure their objectives are being met.</li><li>Coach and mentor team members to improve efficiency, technical knowledge, and customer engagement skills.</li><li>Identify opportunities for upselling or expanding client use of products based on usage data and feedback.</li></ul><p><strong>Qualified candidates please apply and reach out to STEFANIE FURNISS at 786-897-7903</strong></p>
<p>A residential property is seeking a professional Leasing Agent to manage daily leasing operations and provide exceptional service to prospective and current residents. This role combines customer service, administrative support, and property management coordination.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Open and maintain the leasing office, including cleanliness and setting up refreshments for potential guests</li><li>Answer phones, check voicemail, and respond to inquiries professionally</li><li>Meet, greet, and qualify prospective residents, conduct apartment tours, and follow up on daily traffic</li><li>Ensure accurate data entry of prospect information and process applications, including credit and background checks</li><li>Prepare lease documents, conduct lease signings, and ensure apartments are ready for move-in</li><li>Provide on-site customer service to residents in support of the property manager</li><li>Assist with renewals, including sending letters and preparing documents</li><li>Collaborate with the property management team to maintain high customer satisfaction</li><li>Maintain thorough knowledge of the property, sister properties, and competitors</li><li>Monitor property safety, report violations, and respond to emergencies as required</li></ul><p><br></p>
<p><strong>Job Summary</strong></p><p>Our <strong>Talent Managers</strong> work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients’ projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half’s presence in the local business community.</p><p><br></p>
<p>A local company in Miami Gardens is seeking a Sales Support Specialist to assist the sales team in daily operations. This role is ideal for someone with office experience who is organized, detail-oriented, and eager to support a dynamic sales environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Assist the sales team with order processing and documentation</li><li>Prepare reports, presentations, and customer communications</li><li>Maintain accurate records of sales activities and customer interactions</li><li>Coordinate with other departments to ensure smooth operations</li><li>Provide general administrative support to the sales team</li></ul><p><br></p>
<p>A growing company in Miami Gardens is looking for a Sales Assistant to support the sales team in day-to-day operations. This role is perfect for someone with administrative experience who enjoys organizing, communicating, and helping a team succeed.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Assist the sales team with preparing proposals, presentations, and reports</li><li>Maintain and update customer and sales records</li><li>Handle order processing and follow-ups with clients</li><li>Coordinate internal communications and support between departments</li><li>Provide general administrative support to the sales team as needed</li></ul><p><br></p>
<p>We’re seeking a Customer Service Representative for a growing company in Miami Gardens. This role is ideal for someone with prior customer service or office experience who enjoys helping others and thrives in a fast-paced environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Respond to customer inquiries via phone and email in a professional, timely manner</li><li>Process orders, update account information, and resolve customer issues</li><li>Communicate with internal departments to ensure customer satisfaction</li><li>Maintain accurate records and documentation of customer interactions</li><li>Provide administrative support as needed</li></ul><p><br></p>
<p>We’re seeking a Customer Service Representative to join a growing and professional team. This position is ideal for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced, team-oriented environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer calls and emails promptly and professionally</li><li>Process orders, update account information, and resolve issues efficiently</li><li>Collaborate with internal departments to ensure customer satisfaction</li><li>Maintain accurate records and documentation of all customer interactions</li><li>Assist with general administrative support when needed</li></ul><p><br></p><p><br></p>
<p>We are looking for a skilled and motivated Bank Manager to lead a dynamic branch team in our West Palm Beach market. This role requires a strong focus on team development, community engagement, and operational excellence to drive growth and maintain high standards of service. The ideal candidate will possess a proven track record in banking operations and demonstrate leadership qualities that foster collaboration and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain a cohesive and well-trained team that meets branch demands while fostering a culture of respect and relationship-building.</p><p>• Guide and mentor team members to identify cross-selling opportunities and enhance customer service.</p><p>• Ensure adherence to policies and procedures by completing administrative tasks, reports, and compliance requirements accurately and on time.</p><p>• Spend equal time within the branch and in the community to establish and nurture business relationships, representing the Credit Union professionally.</p><p>• Manage recruitment, onboarding, and training processes to ensure team members perform to expectations and schedules are maintained.</p><p>• Conduct performance evaluations and disciplinary actions within established guidelines, including documentation for terminations.</p><p>• Collaborate on the development of the annual branch budget and action plans to achieve growth and financial stability.</p><p>• Monitor branch performance metrics, address unsatisfactory results, and implement strategies for improvement.</p><p>• Partner with other departments to build and maintain business relationships that generate new opportunities and support community engagement.</p><p>• Oversee branch operations, ensuring compliance with policies, regulations, and safety protocols while maintaining the facility and grounds.</p>
<p>Our <strong>Talent Managers</strong> work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in accounting and finance departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled accounting and finance professionals with clients’ projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half’s presence in the local business community.</p><p><br></p>
<p>We are seeking a detail-oriented and highly organized Construction Administrator to join our team in Deerfield Beach, Florida. The ideal candidate will serve as a vital link between project managers, field teams, and leadership, ensuring the seamless execution of administrative tasks throughout the construction project lifecycle. This role offers an excellent opportunity for a proactive professional to contribute to the success of a variety of construction projects while honing administration and communication skills.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Project Documentation Management:</p><p><br></p><p>Maintain and organize construction project files, contracts, change orders, invoices, and other essential documents.</p><p>Ensure compliance with company standards and procedures regarding document control.</p><p><br></p><p>Administrative Coordination:</p><p><br></p><p>Support project managers and field teams by scheduling meetings, handling correspondence, and tracking deadlines.</p><p>Prepare and distribute project status reports, budgets, and schedules as needed.</p><p><br></p><p>Permit and Compliance Tracking:</p><p><br></p><p>Assist with obtaining necessary permits for construction projects and ensure ongoing compliance with local regulations.</p><p>Track expiration dates and facilitate renewals for all necessary licenses and certifications.</p><p><br></p><p>Vendor and Contractor Support:</p><p><br></p><p>Act as a liaison between vendors and contractors to process invoices, coordinate deliverables, and confirm scheduling.</p><p>Monitor subcontractor compliance with insurance, safety, and contractual obligations.</p><p><br></p><p>Procurement and Inventory Oversight:</p><p><br></p><p>Coordinate material orders and deliveries to construction sites.</p><p>Assist with managing inventory to ensure availability of necessary tools and resources for projects.</p><p><br></p><p>Financial Administration:</p><p><br></p><p>Process invoices, verify accuracy, and maintain records for smooth accounting workflows.</p><p>Track project budgets and expenses, providing regular updates to stakeholders.</p><p><br></p><p>Customer and Stakeholder Communication:</p><p><br></p><p>Respond to stakeholder inquiries and provide status updates regarding project progress and concerns.</p><p>Collaborate with clients, vendors, and internal teams to ensure clear communication and expectations alignment.</p><p>Software Utilization:</p><p><br></p><p>Utilize construction management software (e.g., Procore, Buildertrend, CMiC) for project tracking and coordination.</p><p>Master tools like Microsoft Office and Google Workspace for administrative tasks and reporting.</p><p><br></p>
We are looking for a detail-oriented Account Specialist to join our team in Miami, Florida. In this role, you will provide comprehensive account management support to a variety of customers, including business, commercial, industrial, national, and government clients. This is a long-term contract position, ideal for professionals with a strong background in customer service, claims processing, and accounts receivable functions.<br><br>Responsibilities:<br>• Manage customer accounts by addressing requests, resolving complaints, and ensuring satisfaction.<br>• Collaborate with vendor partners and internal teams to resolve customer issues effectively.<br>• Process claims and contractor invoices with accuracy and efficiency.<br>• Handle customer enrollment, billing tasks, and fulfillment operations.<br>• Maintain strong relationships with customers to support account retention and growth.<br>• Monitor revenue recovery processes and ensure timely resolutions.<br>• Provide detailed reporting and analysis of account activities to management.<br>• Ensure compliance with company policies and procedures in all account-related tasks.<br>• Identify opportunities for process improvements and implement solutions to enhance service quality.
<p>We are looking for a skilled and adaptable Bilingual Spanish Customer Service Representative to join our team in Delray Beach, Florida. The ideal candidate will thrive in a fast-paced environment, demonstrate strong communication skills, and efficiently manage multiple responsibilities while maintaining a detail-oriented demeanor.</p><p><br></p><p>Responsibilities:</p><p>• Communicate clearly and effectively in both English and Spanish.</p><p>• Learn and adhere to company processes to ensure accurate and timely support.</p><p>• Manage and organize daily tasks and responsibilities in a fast-paced environment.</p><p>• Follow up on accounts and documents, ensuring all necessary actions are taken to resolve issues.</p><p>• Handle sensitive documents, both electronic and physical, with accuracy and confidentiality.</p><p>• Schedule and coordinate account follow-ups to meet deadlines and address customer needs.</p><p>• Present information and respond to questions from customers and management in a detail-oriented manner.</p><p>• Exhibit flexibility and adaptability to meet changing priorities and requirements.</p><p>• Maintain a cooperative and polite attitude while addressing customer inquiries and concerns</p>
<p>As a <strong>Recruiting Specialist, </strong>your responsibilities will include:</p><ul><li>Recruiting, interviewing and placing administrative and customer support professionals in full time – direct hire positions with our clients.</li><li>Providing the highest quality customer service to candidates.</li><li>Providing consistent communication and career guidance to candidates.</li><li>Participating in industry trade association and networking events to increase our presence within the local business community.</li><li>Strategizing with teammates to accomplish weekly business growth goals.</li></ul><p><strong> </strong></p><p><br></p><p><br></p>
Responsibilities:<br>• Implement computer system requirements by defining and analyzing system problems, designing and testing standards and solutions.<br>• Ensures operation by training client personnel and providing support.<br>• Maintaining and upgrading existing systems as required.<br>• Accept responsibility and ownership for all assigned tickets from creation to resolution, or to the point of escalation.<br>• Analyze ticket trends and incidents to identify potential problems or outages – and communicate to management in a timely manner.<br>• Maintain an up-to-date inventory of all IT assets.<br>• Manage user and computer accounts in Active Directory Users and computer or Entra ID.<br>• Creating system guidelines and documentation for the organization.<br>• Administer and provide technical support in Microsoft 365 and Azure tenant.<br>• Maintain Physical security systems.<br>• Maintain and troubleshoot enterprise printing platform.<br>• Participating in an on-call rotation, providing support outside of regular working hours as required<br>• This position may require travel to various offices within the US (10%).<br>Requirements<br>Expectations<br>• Excellent analytical, problem solving and communication skills.<br>• Customer service-oriented – with the ability to work with end-users of all technical literacy.<br>• Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions.<br>• Accuracy and the ability to handle a high-volume of work efficiently are essential.<br>• High-level written and verbal proficiency in English.<br>Qualifications:<br>• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline; or equivalent experience.<br>• Windows Server 2016-2022<br>• Extensive experience managing Active Directory UC and GPO<br>• Experience managing Microsoft 365 tenants.<br>• Basic understanding of ITSM principles – including business expectations and communication.<br>• Minimum of three years’ experience working within a support position in the IT field, with advanced end-user troubleshooting experience.<br>• A+ and Net+ required. Security+ desired
<p>We are looking for a dedicated Client Services Representative to join our team in Miami, Florida. In this role, you will play a vital part in managing high-net-worth client accounts, ensuring seamless financial operations, and delivering exceptional service. The ideal candidate is bilingual in Spanish and English, has a strong background in wealth management, and excels in handling complex financial transactions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage client accounts, ensuring accuracy and timeliness in all transactions.</p><p>• Process money movements, including credit card transfers and account transactions, with precision.</p><p>• Facilitate the setup and management of new client accounts while adhering to compliance standards.</p><p>• Handle password resets and maintain secure access for client accounts.</p><p>• Prepare and verify documentation, ensuring all reporting aligns with regulatory compliance.</p><p>• Act as a liaison between clients and legal or financial teams, ensuring effective communication.</p><p>• Provide support for estate and trust-related matters, offering tailored solutions.</p><p>• Maintain strong relationships with high-net-worth clients by addressing their unique needs and concerns.</p><p>• Collaborate with internal teams to enhance service delivery and operational efficiency.</p><p>*Ensure compliance and manage W-8 forms processes</p><p>*Expense and Regulatory coordination</p><p>*Oversee and track trade blotter and ensure proper archiving</p><p> </p><p>If you are interested in hearing more about this role, please call me Janet 786-393-4588 or email janet.silva@roberthalfcom</p>
<p>We are looking for a dynamic Sales Specialist to join our team in Boca Raton, Florida. In this role, you will play a pivotal part in engaging with clients to ensure satisfaction with subscription services, address inquiries, and drive retention efforts. This position offers an exciting opportunity to contribute to a thriving organization that has experienced significant growth in the market.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound customer interactions to address inquiries and ensure satisfaction with subscription services.</p><p>• Provide solutions to clients seeking to cancel or modify their services, utilizing strong communication and negotiation skills.</p><p>• Drive subscription retention and upsell opportunities through a consultative approach.</p><p>• Collaborate with team members to meet or exceed monthly sales and performance targets.</p><p>• Manage client correspondence effectively via email and phone, ensuring timely responses and resolutions.</p><p>• Utilize multiple browser applications and tools to track customer interactions and manage subscription data.</p><p>• Troubleshoot connectivity issues and provide technical support related to subscription services.</p><p>• Develop strong relationships with clients across the U.S., including California and Hawaii, to foster loyalty and trust.</p><p>• Maintain detailed records of customer interactions and ensure compliance with company policies.</p><p>• Participate in training sessions to stay updated on product offerings and industry trends.</p>
<p>We are looking for a detail-oriented Legal Intake Specialist to join our team on a contract to hire basis in Fort Lauderdale, Florida. In this role, you will manage client intake processes, handle inbound communication, and assist with legal documentation to support our employment law practice. This position requires bilingual proficiency in English and Spanish, along with excellent organizational and communication skills.</p><p><br></p><p>Responsibilities:</p><p>• Conduct client intake interviews, ensuring all necessary information is accurately gathered.</p><p>• Respond to inbound telephone calls professionally and address client inquiries effectively.</p><p>• Prepare and manage legal correspondence, maintaining accuracy and attention to detail.</p><p>• Screen potential clients to determine eligibility and suitability for legal services.</p><p>• Collaborate with attorneys and other staff to prioritize and organize case files.</p><p>• Ensure compliance with legal standards during intake procedures.</p><p>• Provide exceptional phone etiquette and customer service to clients.</p><p>• Maintain organized records of all client interactions and intake processes.</p><p>• Assist with administrative tasks related to employment law cases, including document preparation.</p>
<p>An office in Miami Beach is looking for a Bilingual Front Desk Receptionist to provide excellent customer service and administrative support. This is a great opportunity for someone personable, dependable, and organized who thrives in a welcoming environment.</p><p><br></p><p><strong><u>Duties include:</u></strong></p><ul><li>Welcoming guests and clients with a professional, upbeat attitude</li><li>Managing incoming phone calls and routing messages efficiently</li><li>Assisting with appointment scheduling and correspondence</li><li>Performing light administrative and clerical duties</li><li>Keeping the reception area clean and presentable</li></ul><p><br></p>
<p><strong>Job Summary</strong></p><p>The primary responsibility of the <strong>Practice Director</strong> is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to direct reports, participate in the recruitment of new hires, and effectively communicate with all levels within the organization.</p><p> </p><p> <strong>Key Core Competencies:</strong></p><p> </p><p> <strong>Results and Execution (Drive & Operational Execution) </strong></p><ul><li>Drive revenue generating activities/practice group performance.</li><li>Execute operational focus areas.</li><li>Meet productivity standards, individual and staff.</li><li>Effectively manage time, plan and multi-task.</li><li>Make quality decisions.</li></ul><p><strong> </strong></p><p><strong>Infrastructure (Resource Management) </strong></p><ul><li>Reach target performance metrics, individual and staff.</li><li>Attract and source.</li><li>Train, develop and retain staff.</li></ul><p><strong> </strong></p><p><strong>Business Analysis </strong></p><ul><li>Achieve pricing goals.</li><li>Expert knowledge of practice group.</li><li>Quickly recognize and act upon business trends on daily/weekly basis.</li></ul><p><strong> </strong></p><p><strong>Communication/Collaboration</strong></p><ul><li>Effective communication (feedback, difficult messages and expectations)</li><li>Promote a culture of collaboration.</li><li>Motivate, inspire and lead by example.</li><li>Provide recognition and celebrate successes.</li><li>Manage change efforts.</li><li>Facilitate resolution with internal staff, clients and candidates.</li><li>Conduct effective meetings.</li></ul><p><strong> </strong></p><p><strong>Customer Focus</strong></p><ul><li>Lead customer retention and expansion strategy.</li><li>Build customer loyalty by providing superior service.</li></ul><p><strong> </strong></p><p><strong>Leadership Approach</strong></p><ul><li>Leads with character, builds trust, respect and credibility through actions and behaviors.</li><li>Promote and support an inclusive work environment.</li><li>Aware of and accepts responsibility for own actions and behaviors.</li><li>Create a positive, collaborative team culture.</li><li>Strives to understand and support others.</li><li>Follow through on commitments.</li><li>Treats others fairly and consistently.</li></ul><p><br></p><p> <strong>Business and HR Responsibilities:</strong></p><ul><li>Business generation, revenue and pricing goals: Based on location.</li><li>Total Headcount: up to 4 including practice director.</li></ul><p><br></p><p><br></p>
<p>Robert Half is partnering with a global company is seeking a Real Estate Counsel to join its legal team. This role offers the opportunity to work on sophisticated commercial, real estate, and transactional matters in a collaborative legal team. Compensation includes a base salary, annual bonus, long-term incentives (Total Compensation up to $240,000), and comprehensive benefits (hybrid with 1 day remote per week, 4 weeks PTO to start, 100% insurance covered and up to $4000 401k contribution) with strong work-life balance and no billable hours.</p><p>Responsibilities</p><ul><li>Draft, review, and negotiate a variety of commercial and real estate agreements (leases, licensing, MSAs, LOIs, software, NDAs).</li><li>Provide legal support to business teams on contracts, obligations, and risk management.</li><li>Provide legal support for business development activities and new initiatives.</li><li>Collaborate across business units and legal teams on due diligence.</li><li>Manage outside counsel on litigation matters as needed.</li></ul><p><br></p><p>Apply in confidence and send resume to Deb Montero on LinkedIn. </p><p><br></p>
<p>We are looking for a detail-oriented Client Services Representative to join our wealth management team in Miami, Florida. In this role, you will handle a variety of client-related tasks, ensuring high-quality service for high-net-worth individuals. This position focuses on managing client accounts, facilitating financial transactions, and maintaining compliance with legal and regulatory standards.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of client accounts, ensuring accuracy and timely service.</p><p>• Handle money movement tasks, including credit card transactions and account transfers.</p><p>• Coordinate the setup of new accounts, ensuring all processes are completed efficiently.</p><p>• Assist clients with password resets and other account-related technical support.</p><p>• Ensure all documentation and reports comply with legal and regulatory requirements.</p><p>• Serve as the primary liaison for legal and financial communications on behalf of clients.</p><p>• Support clients with estate and trust-related matters, providing guidance and coordination.</p><p>• Maintain strong client relationships by delivering exceptional service and addressing inquiries promptly.</p><p><br></p><p>*** Preferable someone with series 7 or 65</p><p><br></p><p>If you are interested in hearing more about this opportunity, please call Janet 786-393-4588 or email janet.silva@roberthalfcom</p>
<p>We are looking for a dedicated Bilingual Spanish Dispatcher to join our team in Pompano Beach, Florida. In this role, you will coordinate daily operations, ensuring timely service delivery to construction sites while maintaining strong communication with customers and team members. This is a Contract-to-Permanent position, providing an excellent opportunity for growth and stability.</p><p><br></p><p>Responsibilities:</p><p>• Schedule and finalize service calls, ensuring accurate processing of all requests.</p><p>• Address and resolve customer inquiries and concerns promptly and effectively.</p><p>• Coordinate logistics to manage service delivery efficiently to construction sites.</p><p>• Maintain detailed and organized records for all dispatch operations.</p><p>• Collaborate with team members to ensure seamless communication and operational efficiency.</p><p>• Utilize computer-aided dispatch systems to streamline service coordination.</p><p>• Multitask effectively in a fast-paced environment to handle various responsibilities.</p><p>• Communicate fluently in Spanish to assist bilingual customers and team members.</p><p>• Work onsite during regular business hours, Monday through Friday, from 8 AM to 5 PM.</p>
We are looking for a dedicated Office Assistant to join our team in Miami Beach, Florida. This is a long-term contract position within the non-profit sector, offering an excellent opportunity to contribute to meaningful organizational goals. Ideal candidates will have strong administrative skills and the ability to communicate effectively in both English and Spanish.<br><br>Responsibilities:<br>• Provide administrative support to ensure smooth daily operations.<br>• Handle inbound calls and respond to inquiries in a detail-oriented and timely manner.<br>• Assist with leasing-related tasks, including documentation and client interactions.<br>• Perform clerical duties such as filing, data entry, and scheduling.<br>• Utilize accounting software systems to manage billing and financial records.<br>• Collaborate with team members to maintain accurate CRM records.<br>• Create and manage banner ads and other promotional materials as needed.<br>• Support the use of computer programs for various office functions.<br>• Ensure timely completion of assigned tasks while maintaining attention to detail.<br>• Maintain high standards of customer service when interacting with clients and colleagues.
<p>A professional office located in Downtown Miami is seeking a Bilingual Receptionist (English/Spanish) to join their team. The ideal candidate will have strong communication skills, a polished demeanor, and the ability to handle a fast-paced front desk environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><ul><li>Greet clients and visitors in a professional and friendly manner</li><li>Answer and direct incoming calls promptly</li><li>Assist with scheduling, filing, and basic administrative tasks</li><li>Maintain an organized and welcoming front desk area</li><li>Support office staff with daily administrative needs</li></ul><p><br></p>
<p>Robert Half is partnering with our client, a leading global entertainment and streaming organization, in search of a <strong>Public Relations Campaign Manager</strong> to lead publicity initiatives and strategic communications across the US Hispanic market. This position is based in Miami and reports to the Head of Communications for the LATCANZ region (Latin America, Canada, Australia, New Zealand).</p><p><br></p><p><strong>Location: </strong>Miami, FL (hybrid-onsite 3 days/week, WFH 2 days)</p><p><strong>Duration</strong>: 11-month contract</p><p><strong>Hours</strong>: 40 hours/week</p><p><strong>Pay Rate: </strong>$65-69/hour</p><p><br></p><p><strong>Position Overview</strong></p><p>The Public Relations Campaign Manager will oversee strategic PR campaigns, manage brand reputation, and drive positive awareness across the US Hispanic audience. This role requires a strong understanding of cultural nuances across diverse Latino communities — including distinctions among audiences from Mexico, Puerto Rico, and other regions — to craft impactful and authentic storytelling.</p><p><br></p><p>The ideal candidate is a bilingual communications professional (English/Spanish) with experience designing and executing both global and local public relations strategies. You’ll collaborate cross-functionally with regional and global teams to develop and implement integrated communications programs that align with corporate objectives and resonate with multicultural audiences.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and execute comprehensive publicity campaigns across the US Hispanic market, supporting key entertainment content and brand initiatives.</li><li>Serve as a strategic communications partner to senior leadership, offering counsel on messaging, positioning, and stakeholder engagement.</li><li>Develop and maintain relationships with media outlets, journalists, talent representatives, and industry influencers to drive coverage and enhance brand visibility.</li><li>Manage press materials, announcements, and media assets ensuring alignment with brand tone and strategic goals.</li><li>Oversee crisis and reputation management, anticipating risks and developing response strategies as needed.</li><li>Collaborate with regional and global communications teams to ensure consistent messaging across markets and languages.</li><li>Utilize data and insights to evaluate campaign performance, identify emerging trends, and optimize communications strategies.</li><li>Manage agency partners, budgets, and deliverables to maintain operational excellence and timely execution.</li></ul>
