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7 results for Customer Service Manager in Boca Raton, FL

Customer Service Representative

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half is partnering with a growing organization to identify a professional and customer-focused Bilingual Customer Service Representative. This position is ideal for someone who enjoys helping others, resolving concerns, and delivering a positive customer experience in a fast-paced environment. Candidates must be fully bilingual in English and Spanish and comfortable communicating with customers by phone, email, and other support channels. Key Responsibilities<ul><li>Respond to customer inquiries by phone, email, and other communication channels in both English and Spanish</li><li>Provide accurate information regarding products, services, orders, accounts, policies, and procedures</li><li>Assist customers with placing orders, processing requests, updating account information, and resolving service-related concerns</li><li>Investigate customer issues and provide timely, professional solutions</li><li>Document customer interactions and maintain accurate information within the company’s customer relationship management or internal systems</li><li>Escalate complex concerns to the appropriate department or supervisor when necessary</li><li>Follow up with customers to confirm that questions or concerns have been resolved</li><li>Coordinate with internal teams, including sales, operations, billing, and logistics, to address customer needs</li><li>Maintain a professional, courteous, and empathetic approach during all customer interactions</li><li>Meet established service expectations, response-time goals, and quality standards</li><li>Assist with additional administrative and customer support duties as needed</li></ul>
2026-07-10T00:00:00Z

Customer Service Representative

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half is seeking a Bilingual Customer Service Representative (English/Spanish) for a growing client in the manufacturing industry. This role is ideal for someone who enjoys helping customers, solving problems, and building strong relationships. The ideal candidate is professional, organized, and thrives in a fast-paced environment while delivering exceptional customer service in both English and Spanish. Key Responsibilities<ul><li>Provide exceptional customer service via phone, email, and chat in both English and Spanish.</li><li>Respond to customer inquiries regarding products, pricing, order status, shipments, and account information.</li><li>Resolve customer concerns and complaints promptly while maintaining a positive customer experience.</li><li>Process customer requests, returns, credits, and account updates accurately.</li><li>Coordinate with internal departments, including sales, warehouse, and operations, to ensure timely resolution of customer issues.</li><li>Document customer interactions and maintain accurate records within the CRM system.</li><li>Follow up with customers to ensure issues have been resolved and expectations have been met.</li><li>Build and maintain strong relationships with customers by providing timely and professional support.</li><li>Perform additional administrative and customer support duties as assigned.</li></ul>
2026-06-30T00:00:00Z

Client Services Specialist

Miami, FL
onsite
Temporary to Hire
18.05 - 19 USD / Hourly
We are looking for a Client Services Specialist to support individuals seeking legal assistance in Miami, Florida. This contract opportunity is ideal for someone who brings strong interpersonal skills, sound judgment, and a service-focused approach to client support within a services environment. In this role, you will guide applicants through the intake process, connect them with appropriate resources, and contribute to community-based outreach efforts while maintaining confidentiality. Responsibilities: • Conduct client interviews to gather relevant background information and assess service needs. • Evaluate applicants for program eligibility using established guidelines and accurate documentation practices. • Direct individuals to internal or external resources when services fall outside available support options. • Share general guidance and self-help materials with applicants to help them better understand available next steps. • Participate in community clinics and outreach events hosted by the organization. • Complete intake activities at off-site locations as assigned to expand access to services. • Record client interactions and case details accurately within the case management system. • Respond to client communications appropriately while safeguarding sensitive information.
2026-07-06T00:00:00Z

Call Center Representative

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Bilingual Call Center Representative Robert Half is partnering with a growing organization to identify a professional and customer-focused Bilingual Call Center Representative. This position is responsible for assisting customers by phone, answering questions, resolving concerns, and providing accurate information in a fast-paced call center environment. Candidates must be fully bilingual in English and Spanish and comfortable assisting customers in both languages. Key Responsibilities<ul><li>Answer a high volume of inbound customer calls in both English and Spanish</li><li>Assist customers with questions regarding products, services, accounts, orders, billing, and company policies</li><li>Identify customer needs and provide accurate information and appropriate solutions</li><li>Research and resolve customer concerns while maintaining a calm and professional approach</li><li>Make outbound calls to follow up on customer requests or provide necessary updates</li><li>Document customer interactions, questions, and resolutions accurately within the company’s system</li><li>Update customer account information and process service requests as needed</li><li>Escalate complex or unresolved concerns to the appropriate department or supervisor</li><li>Coordinate with internal departments to ensure customer issues are resolved efficiently</li><li>Meet established expectations for call quality, response time, attendance, and customer satisfaction</li><li>Follow company procedures and protect confidential customer information</li><li>Assist with additional customer service and administrative duties as needed</li></ul>
2026-07-10T00:00:00Z

Bilingual Customer Service Representative

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half is seeking a customer-focused and dependable Bilingual Customer Service Representative (English/Spanish) to support a growing organization in South Florida. This contract-to-hire opportunity is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment while delivering exceptional service. Responsibilities<ul><li>Provide outstanding customer service via phone, email, and in person in both English and Spanish.</li><li>Respond to customer inquiries regarding products, services, orders, and account information.</li><li>Resolve customer concerns and escalate complex issues when appropriate.</li><li>Process orders, returns, exchanges, and service requests accurately.</li><li>Maintain detailed and accurate customer records within company systems.</li><li>Communicate with internal departments to ensure timely resolution of customer issues.</li><li>Follow up with customers to ensure satisfaction and provide updates on outstanding requests.</li><li>Perform data entry and maintain documentation with a high level of accuracy.</li><li>Meet individual and team performance goals while maintaining quality service standards.</li><li>Assist with general administrative tasks as needed.</li></ul>
2026-06-26T00:00:00Z

Account Manager

Miami, FL
remote
Permanent / Full Time
110000 - 115000 USD / Yearly
We are looking for a dedicated Account Manager to oversee strategic commercial relationships and drive business performance with leading grocery retailers and distributors in Medley, Florida. This role involves managing partnerships with prominent organizations, executing joint business plans, and implementing strategies that ensure mutual growth and success. Ideal candidates will possess strong negotiation skills, analytical abilities, and a passion for fostering long-term client relationships. Responsibilities: • Develop and maintain strong relationships with national and regional grocery retailers and distributors. • Lead joint business planning initiatives, including promotional strategies, growth objectives, and quarterly reviews. • Negotiate pricing, assortments, promotions, and trade terms to maximize business opportunities. • Utilize syndicated and retailer data to guide strategic decisions, forecast trends, and evaluate performance. • Collaborate with partners to implement category growth initiatives and drive sales. • Conduct regular business reviews to assess progress and identify areas for improvement. • Travel up to 30% to client headquarters, key markets, and industry trade events. • Manage promotional planning and execution to align with retailer systems and objectives. • Represent the company at trade shows and industry events to expand networking opportunities.
2026-06-24T00:00:00Z

Account Manager

Hollywood, FL
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for an Account Manager to support client partnerships and help drive effective communication programs in Davie, Florida. This role is suited for a detail-oriented individual who can balance relationship management, project coordination, and strategic thinking while working with internal teams to deliver strong results. The successful candidate will contribute to campaign planning, monitor performance, and help identify opportunities to strengthen client engagement and business growth. Responsibilities: • Cultivate productive relationships with assigned clients by learning their business priorities and communication objectives. • Deliver attentive day-to-day account support and recognize opportunities to expand services in partnership with senior team members. • Contribute to the planning and rollout of communication strategies and campaign activities that align with client goals. • Research market trends, competitor activity, and industry developments to support recommendations and strategic direction. • Oversee the coordination of multi-channel initiatives, including digital, print, and social executions, to keep projects moving on schedule. • Partner with creative, content, and digital colleagues to ensure deliverables are completed accurately and on time. • Measure campaign results using relevant metrics and analytics tools, then summarize findings for internal and client review. • Prepare client-facing updates, reports, and presentation materials that highlight progress and recommend areas for improvement. • Work closely with account leadership, business development teams, and other stakeholders to support successful project outcomes and client satisfaction.
2026-07-08T00:00:00Z