We are looking for a motivated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract position, you'll play a key role in delivering outstanding service to prospective learners and applicants in the higher education industry. The ideal candidate will excel in communication and thrive in a metrics-driven environment while building meaningful connections with callers.<br><br>Responsibilities:<br>• Conduct outbound call campaigns to leads, opportunities, and applications to engage prospects and provide valuable information.<br>• Make outbound calls to individuals who have requested details about programs, ensuring their questions are answered effectively.<br>• Collaborate on additional call campaigns based on organizational priorities and needs.<br>• Assess the needs of prospects and efficiently redirect them to the appropriate team or individual, often making over 100 calls a day.<br>• Offer a positive and welcoming first impression for inbound callers and online chat inquiries.<br>• Identify the caller’s requirements and ensure seamless transfers to the correct department or team.<br>• Provide support to prospects, applicants, and learners by addressing their inquiries and assisting with their needs.<br>• Share best practices and insights with team members to improve overall customer service.<br>• Perform administrative tasks as assigned, contributing to the smooth operation of the team.
<p>Robert Half is seeking a talented, self-driven Customer Service Representative to join a growing organization based in the South West, Minnesota Metro. The Customer Service Representative position is a contract-to-hire opportunity that will start immediately. The Customer Service Representative will be asked to answer incoming customer calls, process and enter orders, problem-solve issues, and communicate effectively with a wide variety of contacts. Job Responsibilities:</p><ul><li>Respond promptly to customer inquiries, questions, and requests</li><li>Acknowledge and resolve customer complaints or issues</li><li>Maintain knowledge of the company's products and services</li><li>Accurately enter and process orders</li><li>Ensure customer satisfaction and provide professional customer support.</li><li>Maintain a positive attitude and professional demeanor at all times</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.</p><p>• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.</p><p>• Assign service technicians to calls and conduct post-service debriefs to gather feedback.</p><p>• Update technician schedules and availability within company systems.</p><p>• Oversee the dispatch board and maintain an organized service schedule.</p><p>• Analyze workload forecasts to optimize resource allocation and scheduling.</p><p>• Provide technicians with essential information and ongoing support during service calls.</p><p>• Monitor and update service tickets, ensuring all details are accurate and current.</p>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will play a key part in delivering exceptional service to members and providers while addressing their inquiries and concerns. If you are skilled in communication, problem-solving, and building strong relationships, this position offers a rewarding opportunity to make a positive impact.<br><br>Responsibilities:<br>• Resolve customer inquiries efficiently by addressing concerns on the first call and navigating through computer systems to provide accurate information.<br>• Communicate effectively and positively to foster strong relationships with members and providers.<br>• Actively listen and ask relevant questions to identify customer needs while accurately documenting information in internal systems.<br>• Investigate complex issues using multiple databases and collaborate with support teams to ensure timely resolution.<br>• Partner with colleagues to address escalated concerns and deliver solutions.<br>• Meet established performance metrics, including call quality, efficiency, customer satisfaction, and attendance.<br>• Exhibit empathy and professionalism while responding to customers and building rapport.<br>• Apply critical thinking to analyze problems and develop effective solutions.<br>• Maintain accurate records and perform data entry tasks as required.<br>• Schedule appointments and manage correspondence through email and other communication channels.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.<br>• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.<br>• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.<br>• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.<br>• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.<br>• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.<br>• Translate verbal information into clear and concise written documentation according to company guidelines.<br>• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.<br>• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.<br>• Ensure compliance with company policies and procedures while delivering services within established timeframes.
<p><strong>Job Overview:</strong></p><p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Coordinator to join our team in Grandy, Minnesota. In this role, you will play a key part in ensuring smooth financial operations and providing exceptional support to both internal and external stakeholders. This position offers an excellent opportunity to contribute to a dynamic work environment while honing your skills in accounting and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage invoices with accuracy and attention to detail.</p><p>• Perform timely data entry tasks to maintain organized financial records.</p><p>• Coordinate dispatching activities to ensure efficient delivery schedules.</p><p>• Address customer inquiries and resolve issues related to billing and payments.</p><p>• Collaborate with team members to streamline accounting procedures.</p><p>• Verify financial transactions and ensure compliance with company policies.</p><p>• Support month-end and year-end financial reporting activities.</p><p>• Maintain confidentiality of sensitive financial information.</p><p>• Identify and implement process improvements to enhance workflow efficiency.</p><p>• Provide administrative support to the accounting department as needed.</p>
About the Role: You’ll play an essential role by connecting with end-users of company products to ensure their product experience is positive. The position includes a mixture of outgoing and incoming calls, product complaint handling, overseeing our website chat functionality, and supporting the Patient Assistance Program to provide supplies to individuals in need. Candidates must be bilingual in Spanish and English to effectively communicate with a diverse consumer base and deliver exceptional service. <br> Key Responsibilities: High-volume outgoing calls to consumers already using our products. Conduct inbound call support for consumer inquiries. Communicate professionally on sensitive healthcare topics such as anatomical functions. Stay updated on product knowledge, competing products, and market dynamics. Demonstrate expertise in handling all consumer inquiries for healthcare supplies. Thoroughly document consumer interactions and profiles in CRM systems with attention to data quality. Identify sales opportunities during service calls and collaborate with the Consumer Sales team. Work toward achieving call and quality targets. Generate reports and fulfill additional duties as assigned.
<ul><li>Provide exceptional customer support through inbound and outbound communication channels, including phone, email, and live chat.</li><li>Resolve customer inquiries, complaints, and issues promptly and effectively to ensure high levels of satisfaction.</li><li>Maintain a positive and professional demeanor when interacting with clients and colleagues.</li><li>Update customer accounts and process orders, returns, or adjustments accurately using CRM systems.</li><li>Collaborate with other departments to address complex customer challenges and ensure seamless service delivery.</li><li>Identify opportunities to upsell products or services and educate customers on additional offerings.</li><li>Understand and adhere to company policies, procedures, and quality standards.</li><li>Track and document customer interactions to compile useful data for process improvements and reporting metrics.</li><li>Strive to meet or exceed performance targets in areas such as response time, resolution time, and customer satisfaction scores.</li><li>Adapt to new tools, technologies, and workflows as they evolve in the customer service operation.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Service Coordinator to join our team in Plymouth, Minnesota. In this role, you will oversee various service activities, including projects, product administration, and maintenance requests. This position involves direct collaboration with customers, vendors, and technicians, as well as close coordination with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Oversee customer service work orders from initiation to completion.</p><p>• Handle customer projects to ensure timely service delivery.</p><p>• Build and maintain strong customer relationships.</p><p>• Coordinate service requests, including off-hours and overnight projects, as part of a rotational on-call system.</p><p>• Schedule and manage technicians for service tasks.</p><p>• Collaborate with internal teams.</p><p>• Generate and manage data reports.</p><p><br></p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<p>We are looking for a Licensed Inside Sales Specialist to join our team on a contract basis for a company based in Minnetonka, Minnesota. In this role, you will play a key part in supporting sales operations, providing excellent customer service, and contributing to business growth. This opportunity is ideal for individuals who excel in communication, organization, and have experience in the insurance or healthcare industries. <strong><em>This position will require a work schedule of Monday - Friday, 12 pm - 8 pm CST and</em></strong><em> </em><strong><em>Current Health Insurance License.</em></strong></p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls to engage with customers and provide tailored sales solutions.</p><p>• Deliver exceptional customer service while addressing inquiries and resolving issues effectively.</p><p>• Assist in prospecting and sourcing new leads to support sales targets.</p><p>• Document and manage customer interactions using a content management system (CMS).</p><p>• Support compliance functions by ensuring adherence to company policies and industry regulations.</p><p>• Collaborate with the sales team to provide accurate information on commissions, bonuses, and other sales metrics.</p><p>• Provide training and guidance to team members on processes and product knowledge.</p><p>• Maintain detailed records and prepare reports to track sales performance and metrics.</p><p>• Work with health plans and Medicare-related products to meet customer needs.</p><p>• Coordinate with the contact center to ensure smooth sales support processes.</p>
<p>We are looking for dedicated Support Desk Technicians to join our client in the west, Minnesota metro for a variety of shifts. In this long-term contract position, you will play a crucial role in providing exceptional customer support while handling technical inquiries and administrative tasks. Responsibilities:</p><ul><li>Deliver outstanding customer service by addressing technical concerns and resolving issues promptly.</li><li>Create and manage tickets within the system to ensure accurate tracking of customer inquiries.</li><li>Schedule and coordinate meetings as necessary to facilitate project tasks and communications.</li><li>Perform data entry tasks and update customer profiles to maintain accurate records.</li><li>Provide basic troubleshooting support for hardware and software issues.</li><li>Handle inbound telephone calls and manage multi-line phone systems efficiently.</li><li>Collaborate with team members to ensure smooth execution of daily operations.</li><li>Maintain an attentive and courteous demeanor in all customer interactions.</li></ul>
<p>We are looking for a detail-oriented Operations Coordinator to join our team in Eden Prairie, Minnesota. This long-term contract position offers the opportunity to support key office functions while ensuring smooth day-to-day operations. The ideal candidate will excel in customer service, communication, and logistics, playing a vital role in the efficient execution of organizational processes. Spanish Bilingual Prefered! </p><p><br></p><p>Responsibilities:</p><p>• Manage inbound calls and provide exceptional customer service to address inquiries and resolve issues.</p><p>• Schedule appointments and coordinate logistics to ensure timely and accurate operations.</p><p>• Process invoices and payments while maintaining compliance with company policies and procedures.</p><p>• Oversee shipping and transportation services, ensuring adherence to quality standards and timelines.</p><p>• Utilize spreadsheets and Microsoft Office Suites to track and manage operational data.</p><p>• Support call center functions by prioritizing tasks and maintaining efficiency under time constraints.</p><p>• Collaborate with team members to execute standard operating procedures and improve processes.</p><p>• Monitor and maintain quality standards across all office functions and operational activities.</p><p>• Develop creative solutions to enhance operational workflows and achieve organizational goals.</p><p>• Ensure compliance with company policies while fostering effective communication and interpersonal relationships.</p>
<p>We are looking for an experienced Accounts Receivable Specialist to join our client's team in St Louis Park, Minnesota. In this Contract-to-permanent role, you will play a key part in ensuring accurate and timely resolution of customer payment disputes across multiple business lines, including Warehouse, Foodservice, and Direct Store Delivery. This position offers an opportunity to collaborate with customers and internal teams to enhance processes and improve overall efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Investigate and resolve payment disputes, ensuring compliance with company policies and authorization limits.</p><p>• Communicate with customers to address partial payments and unknown disputes, providing clear explanations and solutions.</p><p>• Document dispute research and findings accurately using designated systems.</p><p>• Review automated cash application results to identify and address systemic issues such as unearned discounts or minor discrepancies.</p><p>• Conduct root cause analysis and collaborate with internal teams to minimize recurring disputes.</p><p>• Prepare written and verbal communications to present dispute findings to customers and sales teams.</p><p>• Support centralized team operations by resolving disputes across various business lines.</p><p>• Identify opportunities to streamline processes and create documentation for training purposes.</p><p>• Build and maintain strong relationships with internal and external stakeholders to improve collaboration.</p><p>• Participate in regular accounts receivable business review meetings and communicate updates to supervisors as needed.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
<p>We currently have a short term contract opening for an intelligent, highly-skilled Receptionist in a growing company. This dynamic opportunity offers a stimulating work environment with fulfilling challenges and is based in the south west, Minnesota region. Are you a motivated self-starter who can handle multiple projects at once? Then this Receptionist position is the opportunity for you. What you get to do every day:</p><ul><li>Manage various office files and provide general office filing support</li><li>Oversee and answer all incoming phone calls</li><li>Order office and kitchen supplies</li><li>Employ strong prioritization skills and a sense of urgency</li><li>Manage various office files and provide general office filing support</li><li>Be a welcoming presence for visitors</li><li>Assist other administrative staff with support overflow work, including word processing, data entry and Internet research tasks</li><li>Arrange, review, and distribute incoming mail according to specified procedures</li></ul>
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
We are looking for a detail-oriented Data Entry Clerk to join our team in Monticello, Minnesota. In this Contract-to-Permanent position, you will play a key role in maintaining accurate and organized records while supporting various administrative tasks. This opportunity is ideal for someone with strong attention to detail, excellent customer service skills, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Accurately input application data into designated databases and systems.<br>• Follow up with clients to collect and verify missing or incomplete information.<br>• Maintain organized records of data entries and client communications for easy access and reference.<br>• Perform routine quality checks to ensure data accuracy and consistency.<br>• Provide exceptional customer service by responding to inquiries and addressing concerns promptly.<br>• Utilize Microsoft Excel and Word to manage and format data effectively.<br>• Scan, organize, and file documents in both physical and digital formats.<br>• Collaborate with the team to improve data entry processes and boost efficiency.
<p>We are seeking a Technical Support Specialist to provide hands-on support for both iPads and the Learning Management System (LMS). This role is ideal for someone with strong technical aptitude, a customer service mindset, and the ability to manage multiple systems and priorities in a fast-paced environment.</p><p> </p><p> </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day IT support for systems and applications.</li><li>Troubleshoot and resolve issues related to iPads and LMS platforms (login issues, course tracking, completion failures).</li><li>Administer Mobile Device Management (MDM) software (e.g., Workspace ONE, Apple Business Manager).</li><li>Ensure accurate and timely synchronization of digital content across personal devices and the web portal.</li><li>Respond to user inquiries via phone and email; provide walkthroughs and technical guidance.</li><li>Audit devices to ensure current content and application versions.</li><li>Create and distribute compliance reports (daily, weekly, monthly).</li><li>Ship and prepare iPads for new onboarding; assist with setup and application installation.</li></ul><p><br></p><p><br></p>
<p>We are looking for a skilled Billing Specialist to join a dynamic and detail-oriented services team in Minneapolis, Minnesota. This role is ideal for individuals with a background in accounts receivable and billing processes who are eager to contribute to a stable and growing organization. The position offers flexibility with remote work options three days per week and includes a competitive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Manage billing activities to ensure timely and accurate invoicing for clients.</p><p>• Perform accounts receivable functions, including tracking, reporting, and resolving discrepancies.</p><p>• Utilize financial software, such as Aderant and Costpoint, to process invoices and maintain records.</p><p>• Communicate with customers to address inquiries or issues related to billing and payments.</p><p>• Collaborate with internal teams to streamline billing processes and improve efficiency.</p><p>• Monitor account balances and follow up on overdue payments to ensure timely collection.</p><p>• Export and analyze customer service data to support billing operations.</p><p>• Generate regular financial reports to provide insights on billing and accounts receivable performance.</p><p>• Assist with implementing improvements to billing systems and workflows.</p><p>• Ensure compliance with company policies and industry standards in all billing activities.</p>
<p>We are looking for a <strong>Spanish Bilingual</strong> Office Assistant to join our team on a contract basis in Columbia Heights, Minnesota. In this role, you will play a key part in supporting daily office operations, ensuring smooth communication with families and staff, and maintaining accurate records. This is an excellent opportunity for someone who thrives in a dynamic environment and enjoys interacting with diverse stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Track attendance, absences, and tardiness, and accurately input data into the student information system.</p><p>• Create a welcoming atmosphere for students, families, and visitors, ensuring excellent customer service.</p><p>• Facilitate effective communication with parents and staff, addressing inquiries and providing updates.</p><p>• Perform general clerical tasks such as preparing correspondence, organizing files, and managing mail.</p><p>• Assist families with the registration process, intent-to-return documentation, and engagement event details.</p><p>• Provide support to the enrollment team by answering questions from prospective families and assisting with enrollment events.</p><p>• Maintain consistent and punctual attendance to support office operations.</p><p>• Collaborate on special projects or tasks as assigned to meet organizational goals.</p><p>• Ensure proper documentation and record-keeping for attendance and enrollment processes.</p>
<p>We are looking for an Recruiter to join our team in Saint Paul, Minnesota, on a Contract-to-hire basis. This role is ideal for a individual with strong organizational skills and a passion for talent acquisition. The position offers the opportunity to lead campus recruiting initiatives, coordinate interviews, and manage compliance processes while contributing to various HR projects.</p><p><br></p><p>Responsibilities:</p><p>• Post job openings and manage recruitment campaigns for entry-level roles, including interns, technicians, and administrative positions.</p><p>• Facilitate introductory interviews and coordinate on-site interview schedules.</p><p>• Organize and execute campus recruiting programs, ensuring alignment with organizational goals.</p><p>• Maintain and update interview calendars to ensure a smooth scheduling process.</p><p>• Collaborate with relevant departments to oversee background checks and follow up with candidates.</p><p>• Ensure compliance with onboarding procedures and assist with new employee orientations when required.</p><p>• Work on various HR-related projects to support departmental objectives.</p><p>• Leverage applicant tracking systems and tools to streamline recruitment workflows.</p><p>• Utilize Microsoft Excel for tracking, reporting, and data analysis related to recruitment activities</p>
<p>We are looking for an enthusiastic and detail-oriented Accounting Specialist to join our team and support our accounting operations on a part-time basis, up to 24 hours a week. This role primarily focuses on managing accounts receivable, accounts payable, building strong customer and vendor relationships, and maintaining accurate database systems. Additionally, the Accounting Specialist will contribute to audit preparation, execute special projects, and deliver exceptional customer service to stakeholders inside and outside the organization. The ideal candidate is highly organized, has excellent communication skills, and is adept at balancing multiple priorities to meet deadlines effectively.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.</p><ul><li><strong>Accounts Receivable:</strong></li><li>Process, post, and record customer payments and transactions.</li><li>Update customer profiles and account information, including address modifications, mergers, or other changes.</li><li>Draft correspondence for overdue accounts and collections while identifying delinquent accounts through record reviews.</li><li>Liaise with customers to resolve past-due balances and discrepancies in payment statuses.</li><li>Produce reports summarizing the status of customer accounts upon request.</li><li>Assist in generating monthly billing statements using the organization’s general ledger.</li><li><strong>Accounts Payable:</strong></li><li>Review and process purchase order and non-purchase order invoices in the accounting system.</li><li>Organize vendor payments by validating federal ID numbers and addressing any issues related to purchase orders or billing records.</li><li>Reconcile transactions and monthly vendor statements to ensure accounting accuracy.</li><li><strong>Customer & Vendor Communication:</strong></li><li>Monitor and manage the accounts receivable and payable inboxes, ensuring prompt responses to inquiries.</li><li>Work collaboratively with clients to schedule timely payments and minimize outstanding balances exceeding 30 days.</li></ul><p><br></p><p><strong>Skills & Qualifications:</strong></p><ul><li>Strong organizational skills with attention to detail.</li><li>Excellent written and verbal communication abilities.</li><li>Proven capability to prioritize tasks, meet deadlines, and adapt to shifting priorities.</li><li>Customer-first mentality with great interpersonal skills for managing inquiries competently.</li></ul>
<p>We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Hastings area. This position requires a proactive individual who excels in customer communication, problem-solving, and managing financial transactions. If you have experience in accounts receivable and are skilled in using Sage software, we encourage you to apply. Strong customer service, detailed oriented, and organized individual. Salary up to $65k. If you are interested, please reach on to Nicole Dooner on LinkedIn or call Nicole at 612.249.0277</p><p><br></p><p>Responsibilities:</p><p>• Prepare and send invoices to customers through designated systems or by mail.</p><p>• Troubleshoot and resolve issues related to Sage50 software or organizational systems, collaborating with vendors when necessary.</p><p>• Maintain accurate records of daily orders using Excel spreadsheets.</p><p>• Monitor and track customer orders as requested, ensuring clear communication with clients.</p><p>• Coordinate daily order processing with warehouse staff to ensure timely fulfillment.</p><p>• Address and resolve any order-related concerns by effectively communicating with team members.</p><p>• Generate shipping labels for FedEx and other systems as needed.</p><p>• Welcome visitors and direct them to the appropriate personnel in the office.</p><p>• Manage incoming mail and faxes, ensuring they are distributed to the correct individuals.</p><p>• Maintain office supplies inventory and place orders for stamps and other essentials.</p>
• Build and maintain strong relationships with key customers throughout the Accounts Receivable process.<br>• Engage with our valued customers via outbound phone calls and email to collect on payments owed.<br>• Perform account reconciliations as needed to ensure accounting records are aligned.<br>• Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts<br>• Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.<br>• Understands and communicates the account receivables policy.<br>• Effectively resolves issues in a positive, professional manner.<br>• Communicate effectively in a prompt courteous and customer-oriented manner<br>• Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed<br>• Analysis of any changes in payment patterns and recommend customers for credit evaluation.<br>• Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off<br>• Ensures accurate customer files and customer billing information is up to date<br>• Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes<br>• Other duties as assigned.<br>Qualifications<br><br>• 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.<br>• You are detail-oriented, have a passion for customer service and strong interpersonal skills<br>• You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.<br>• You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.<br>• Experience in handling a large volume, small dollar portfolio<br>• Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions<br>• You are self-motivated, customer-centric, and highly organized.<br>• Experience reconciling AR accounts a plus.<br>• Experience training, mentoring other team members a plus.<br>• Ability to handle confidential or sensitive information with discretion<br>• Microsoft office: Excel and Word<br>• Experience with Davisware Global Edge is a plus<br>• Must pass a pre-employment drug screen and criminal background check
