<p>We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.</p><p>• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.</p><p>• Assign service technicians to calls and conduct post-service debriefs to gather feedback.</p><p>• Update technician schedules and availability within company systems.</p><p>• Oversee the dispatch board and maintain an organized service schedule.</p><p>• Analyze workload forecasts to optimize resource allocation and scheduling.</p><p>• Provide technicians with essential information and ongoing support during service calls.</p><p>• Monitor and update service tickets, ensuring all details are accurate and current.</p>
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will play a key part in delivering exceptional service to members and providers while addressing their inquiries and concerns. If you are skilled in communication, problem-solving, and building strong relationships, this position offers a rewarding opportunity to make a positive impact.<br><br>Responsibilities:<br>• Resolve customer inquiries efficiently by addressing concerns on the first call and navigating through computer systems to provide accurate information.<br>• Communicate effectively and positively to foster strong relationships with members and providers.<br>• Actively listen and ask relevant questions to identify customer needs while accurately documenting information in internal systems.<br>• Investigate complex issues using multiple databases and collaborate with support teams to ensure timely resolution.<br>• Partner with colleagues to address escalated concerns and deliver solutions.<br>• Meet established performance metrics, including call quality, efficiency, customer satisfaction, and attendance.<br>• Exhibit empathy and professionalism while responding to customers and building rapport.<br>• Apply critical thinking to analyze problems and develop effective solutions.<br>• Maintain accurate records and perform data entry tasks as required.<br>• Schedule appointments and manage correspondence through email and other communication channels.
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Minneapolis, Minnesota. This role offers the opportunity to make a difference in the healthcare industry by providing exceptional support and service to patients and customers. If you thrive in a fast-paced environment and have a passion for helping others, this position may be the perfect fit for you.<br><br>Responsibilities:<br>• Deliver outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.<br>• Maintain accurate and timely documentation of interactions with patients and clients using internal systems.<br>• Assist in scheduling appointments, processing authorizations, and managing claims to ensure seamless service delivery.<br>• Adhere to established performance standards, including metrics for accuracy, quality, and attendance.<br>• Provide support to colleagues and supervisors by handling paperwork and resolving patient-related concerns.<br>• Identify potential financial, medical, or legal risks during customer interactions and follow appropriate protocols.<br>• Translate verbal information into clear and concise written documentation according to company guidelines.<br>• Act as a patient advocate by exchanging complex and sensitive information to facilitate care and support.<br>• Utilize Microsoft Office Suite and other tools effectively to manage daily tasks and responsibilities.<br>• Ensure compliance with company policies and procedures while delivering services within established timeframes.
<p>We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>
<p>We are seeking a detail-oriented and highly organized Order Entry Specialist to join our team in Bloomington, MN. This is a contract-to-hire, full-time position that requires on-site attendance for training purposes, with the role transitioning to a hybrid schedule (3 days on-site, 2 days remote) after the training period. The ideal candidate has a passion for accuracy and efficiency and is looking to contribute to a fast-paced organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately enter and process customer orders into JD Edwards and other platforms, ensuring all information is correct and up-to-date.</li><li>Review and validate order details to ensure adherence to company and customer specifications.</li><li>Communicate with internal departments, such as customer service and production, to address order-related issues and discrepancies.</li><li>Monitor order processing timelines and address any delays or concerns proactively.</li><li>Maintain up-to-date records and documentation of all orders in a systematic manner.</li><li>Adhere to company policies, procedures, and performance standards.</li></ul><p><br></p><p><br></p><p><br></p>
<ul><li>Serve as the first point of contact for customers via phone, email, chat, or in person</li><li>Resolve customer inquiries, issues, or complaints promptly and professionally</li><li>Maintain a high level of product or service knowledge to assist customers effectively</li><li>Document customer interactions, transactions, comments, and complaints in internal systems</li><li>Escalate complex issues to the appropriate departments or supervisors as needed</li><li>Follow up with customers to ensure satisfaction and issue resolution</li><li>Process orders, forms, applications, and requests accurately</li><li>Meet performance metrics including response time, customer satisfaction, and resolution rates</li><li>Collaborate with team members and other departments to improve the customer experience</li><li>Stay up to date on company policies, procedures, and promotions</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team in St. Paul, Minnesota. In this long-term contract role, you will play a key part in delivering exceptional service by addressing customer inquiries, processing orders, and promoting company products. If you thrive in a fast-paced environment and enjoy solving problems while building strong relationships, this position offers an excellent opportunity to contribute to our success.</p><p><br></p><p>Responsibilities:</p><p>• Engage with customers, technical sales representatives, plant personnel, and freight handlers to ensure smooth communication.</p><p>• Respond promptly to inquiries related to purchase orders, quotations, delivery schedules, and order statuses.</p><p>• Process and verify customer orders for accuracy, completeness, and technical compliance.</p><p>• Coordinate with technical specialists to resolve issues that require additional expertise.</p><p>• Utilize order entry and production systems to create and manage customer orders.</p><p>• Maintain organized records of customer communications, databases, and order-related information.</p><p>• Promote company products and services to proactively solicit new business opportunities.</p><p>• Participate in quality management initiatives to improve processes and service standards.</p><p>• Adhere to all corporate safety protocols and requirements.</p><p>• Perform additional duties as assigned to support the overall customer service function.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in Cottage Grove, Minnesota. This Contract-to-permanent position offers an excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role is designed to include hands-on training and gradual integration into advanced responsibilities.<br><br>Responsibilities:<br>• Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency.<br>• Create, document, and close service requests while ensuring accuracy and timeliness.<br>• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns.<br>• Schedule technician appointments and conduct virtual assessments to streamline service delivery.<br>• Adhere to quoting protocols and compliance guidelines to maintain service standards.<br>• Collaborate with team members to promote productivity, engagement, and cross-functional support.<br>• Log and document customer interactions to ensure comprehensive service records.<br>• Maintain awareness of service dashboards and cycle times to optimize efficiency.<br>• Participate in quality assurance processes and skill development opportunities to enhance capabilities.
<p>We are looking for a dedicated Member Services Representative to join our team in Minneapolis, Minnesota. <strong>This position will require you to be a resident of Minnesota.</strong> In this Contract-to-Permanent role, you will play a key part in supporting members by addressing inquiries, resolving concerns, and ensuring a seamless experience. This position is ideal for individuals passionate about customer service within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p>• Respond to member inquiries promptly and professionally, ensuring that their needs are met efficiently.</p><p>• Coordinate transportation bookings and assist members in accessing their benefits.</p><p>• Provide guidance on billing concerns, prescription-related issues, and other health-related inquiries.</p><p>• Triage incoming calls to identify and address priority concerns effectively.</p><p>• Maintain accurate records of interactions and follow established protocols for documentation.</p><p>• Utilize computer systems to manage member information and process requests.</p><p>• Collaborate with team members to ensure consistent and high-quality service delivery.</p><p>• Stay updated on healthcare policies and benefits to offer accurate guidance to members.</p>
<p>Client Service Associate</p><p>Are you passionate about delivering outstanding customer service in the financial services industry? We are seeking a Client Service/Account Management Associate to provide efficient support to clients, advisors, and external parties while ensuring high client satisfaction.</p><p>Key Responsibilities</p><p>· Enter and maintain accurate client information in firms systems.</p><p>· Review new business, renewals, and endorsements for accuracy.</p><p>· Respond to client inquiries promptly and professionally.</p><p>· Assist with rating new business and providing marketing recommendations.</p><p>· Prepare proposals to help clients understand their options.</p><p>· Follow up on outstanding items and manage open activities.</p><p>· Identify cross-selling and up-sale opportunities.</p><p>· Report and monitor claims, ensuring proper follow-up per procedures.</p><p>· Maintain up-to-date knowledge of policies.</p><p>· Build strong relationships with 3rd parties, producers, and teammates.</p><p>Qualifications</p><p>· Preferred Experience: Client support in financial services with insurance industry experience.</p><p>· Licensing: State insurance license (or willingness to obtain).</p><p>· Technical Skills: Proficiency with systems, Microsoft Office, and data entry.</p><p>· Soft Skills: Strong communication, customer service focus, and organizational abilities.</p><p>This role offers the chance to make a meaningful impact while working in a collaborative, fast-paced environment.</p><p>Ready to Apply? Contact Douglas Rickart at 612-249-0330, connect with him on LinkedIn, or click the application link to get started!</p><p><br></p>
<ul><li><strong>Position: Client Service Coordinator / Office Admin Assistant (Contract Role)</strong></li><li><strong>Location: 2221 Washington Street Ste. 202 Newton MA 02462</strong></li><li><strong>TYPE: 100% ONSITE </strong></li><li><strong>Required Experience: 2-3 years</strong></li><li><strong>Hourly Pay: $25 - $27 per hour</strong></li></ul><p> </p><p><strong>Job Description: </strong></p><p>This is a client centric advisor location</p><p> </p><ul><li>Attention to details</li><li>Pro active</li><li>Responsible for administrative support to a department or individual</li><li>Duties include typing, filing, answering phones, scheduling, financial record keeping, coordinating meetings and conferences, obtaining supplies and sorting/distributing mail. </li><li>May work on special projects. </li><li>Must be able to multi-task and prioritize. Strong communication skills and organizational skills are required. </li><li>Familiarity with MS Office required</li><li>2-3 yrs. of prior administrative experience is required.</li></ul><p><br></p>
<p>I am looking for a Help Desk professional with great customer service skills. This role you will serve as the first line of contact for clients, handling technical issues across a wide range of environments. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a customer-first mindset, with the ability to manage multiple client needs in a fast-paced MSP setting. If you are interested, please reach out to Michelle Besler at 612-429-6736. </p><p><br></p><p>Position Responsibilities:</p><p>• Take initial telephone inquiries and troubleshoot hardware, software, or network problems</p><p>• Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly</p><p>• Document all customer interaction with high attention to detail and accuracy</p><p>• Update all tickets according to Service Level Agreements (SLA)</p><p>• Understand and follow Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management</p><p>• Recognize and escalate more difficult problems</p><p>• Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements</p><p>• Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy</p><p>• Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities.</p><p>• Maintain professional, quality interactions with customers at all times</p><p>• Work as an effective team member with the team, partners and internal staff</p><p>• Other duties as assigned</p><p><br></p><p>What You Bring:</p><p>• Experience in a technical support or customer service role preferred</p><p>• Bachelor’s degree, technical degree or certifications preferred</p><p>• Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies</p><p>• Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware</p><p>• Energetic, self-starting mentality with value placed on integrity</p><p>• Ability to work as an effective team member with the team, partners and internal staff</p><p>• Strong English communication skills, both written and verbal</p><p>• Ability and desire to learn new technologies as mutually defined</p><p>• Ability to prioritize multiple tasks, anticipate situations, and take quick action</p><p>• Typing speed of 40 words per minute or faster</p><p><br></p><p>Physical Demands:</p><p>• This position requires sitting at a computer for extended periods of time and some light lifting as needed</p><p><br></p><p>Work Environment:</p><p>• While performing the duties of this position, the employee will be required to work in a standard office setting</p>
<p>We are looking for a dedicated Project Assistant to join our team on a long-term contract basis in Minneapolis, Minnesota. <strong>This position requires you to be a resident of Minnesota.</strong> This position is an excellent opportunity to contribute to impactful outreach programs within the healthcare industry. The role requires effective coordination, communication, and administrative skills to support dental service initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate on the development and execution of dental outreach plans, including attending community events and meetings.</p><p>• Facilitate member referrals to contracted dental providers, ensuring seamless coordination of transportation and interpreter services.</p><p>• Draft and distribute correspondence, reports, and program incentives related to dental services.</p><p>• Provide clear and accurate information to members about health plan policies and procedures concerning dental care.</p><p>• Update and verify member enrollment and demographic data within the health plan database.</p><p>• Represent the dental program at various venues, promoting its services and engaging with the community.</p><p>• Assist with implementing dental program strategies and ensuring alignment with organizational goals.</p><p>• Coordinate logistical support for health plan members participating in dental visits.</p><p>• Maintain accurate documentation and records to support program efficiency.</p>
We are looking for a detail-oriented and personable Receptionist to join our team in Minneapolis, Minnesota. This contract position is ideal for someone who enjoys interacting with people and providing excellent service in a non-profit environment. The role involves assisting visitors and callers while ensuring smooth communication within the organization.<br><br>Responsibilities:<br>• Answer incoming calls and redirect them to appropriate departments, including housing inquiries and tenant maintenance requests.<br>• Welcome guests and visitors, providing assistance or directing them to the appropriate meeting areas.<br>• Assist housing seekers who arrive in person by guiding them to the proper resources or teams.<br>• Coordinate communication between tenants and property managers for maintenance concerns.<br>• Maintain a friendly and detail-oriented demeanor while addressing inquiries and resolving concerns.<br>• Ensure the reception area is organized and presentable at all times.<br>• Schedule and manage appointments for visitors and staff as needed.<br>• Provide general administrative support to the team when required.<br>• Monitor building access and uphold security protocols for visitors and staff.<br>• Offer clear and accurate information about the organization's services to callers and visitors.
<p><strong>Primary Responsibilities:</strong></p><p>· Answer incoming phone calls from customers (i.e. members, providers, facilities) in a call center setting and identify the type of assistance needed (i.e. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information)</p><p>· Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller</p><p>· Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers</p><p>· Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems</p><p>· Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues</p><p>· Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and attendance</p><p>· Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner</p><p>· Strong communication skills, empathy</p><p>· Critical thinking skills to problem solve and resolve customer concerns</p><p> </p>
We are looking for a detail-oriented Data Entry Clerk to join our team in Monticello, Minnesota. In this Contract-to-Permanent position, you will play a key role in maintaining accurate and organized records while supporting various administrative tasks. This opportunity is ideal for someone with strong attention to detail, excellent customer service skills, and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Accurately input application data into designated databases and systems.<br>• Follow up with clients to collect and verify missing or incomplete information.<br>• Maintain organized records of data entries and client communications for easy access and reference.<br>• Perform routine quality checks to ensure data accuracy and consistency.<br>• Provide exceptional customer service by responding to inquiries and addressing concerns promptly.<br>• Utilize Microsoft Excel and Word to manage and format data effectively.<br>• Scan, organize, and file documents in both physical and digital formats.<br>• Collaborate with the team to improve data entry processes and boost efficiency.
We are looking for a success-driven Human Resources Assistant to join our team in Saint Paul, Minnesota. This is a long-term contract position that offers a hybrid work arrangement, combining both in-office and remote days. The role provides an excellent opportunity to gain hands-on experience across various HR functions, including benefits administration, employee relations, and organizational support.<br><br>Responsibilities:<br>• Assist retirees and employees with benefit enrollment processes, including COBRA plans and day-to-day plan updates.<br>• Handle incoming forms and physical materials by organizing and categorizing them efficiently.<br>• Support the team in auditing enrollments and processing changes in employee status.<br>• Provide conflict resolution and maintain a positive rapport with employees and retirees.<br>• Collaborate with benefit specialists to ensure seamless communication and support.<br>• Take responsibility for mailing letters and conducting daily audits for accuracy.<br>• Act as a floater to provide backup support for various HR functions as needed.<br>• Participate in end-to-end system testing to ensure functionality and accuracy.<br>• Maintain strong organizational skills to streamline processes and manage documentation.<br>• Contribute to the overall positive and respectful team environment through effective communication and teamwork.
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
We are looking for a detail-oriented Senior Business Operations Coordinator to join our team on a long-term contract basis in Eden Prairie, Minnesota. In this role, you will be responsible for overseeing administrative and operational tasks while ensuring compliance with industry standards and organizational procedures. This position offers an excellent opportunity to support critical business functions within the health insurance sector.<br><br>Responsibilities:<br>• Coordinate licensure processes, ensuring compliance with regulatory guidelines and organizational policies.<br>• Manage payment processing activities, maintaining accuracy and timeliness of transactions.<br>• Conduct quality assurance reviews to ensure adherence to established procedures and standards.<br>• Maintain and update databases with accurate information related to licenses, payments, and other essential records.<br>• Collaborate with internal teams and external stakeholders to address missing invoices and resolve discrepancies.<br>• Monitor and analyze aging reports, providing actionable insights to improve operational efficiency.<br>• Audit processes regularly to identify areas for improvement and uphold quality standards.<br>• Support clinical trial operations by ensuring necessary documentation and compliance measures are in place.<br>• Utilize leadership skills to mentor team members and promote a culture of excellence.<br>• Assist in updating and maintaining websites and other digital platforms relevant to business operations.
<p>We are looking for a skilled Billing Specialist to join a dynamic and detail-oriented services team in Minneapolis, Minnesota. This role is ideal for individuals with a background in accounts receivable and billing processes who are eager to contribute to a stable and growing organization. The position offers flexibility with remote work options three days per week and includes a competitive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Manage billing activities to ensure timely and accurate invoicing for clients.</p><p>• Perform accounts receivable functions, including tracking, reporting, and resolving discrepancies.</p><p>• Utilize financial software, such as Aderant and Costpoint, to process invoices and maintain records.</p><p>• Communicate with customers to address inquiries or issues related to billing and payments.</p><p>• Collaborate with internal teams to streamline billing processes and improve efficiency.</p><p>• Monitor account balances and follow up on overdue payments to ensure timely collection.</p><p>• Export and analyze customer service data to support billing operations.</p><p>• Generate regular financial reports to provide insights on billing and accounts receivable performance.</p><p>• Assist with implementing improvements to billing systems and workflows.</p><p>• Ensure compliance with company policies and industry standards in all billing activities.</p>
<p>We are looking for a mailroom specialist to join our team in Minneapolis, Minnesota. This role involves supporting mailroom operations, document processing, and shipping/receiving tasks for both internal and external clients. As a fully on-site, long-term contract position, this opportunity is ideal for individuals who thrive in a fast-paced, detail-oriented environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage the processing and distribution of incoming and outgoing mail, ensuring timely delivery to the appropriate recipients.</p><p>• Scan, index, and categorize documents using various systems to maintain accurate records.</p><p>• Prepare and ship packages and freight, coordinating shipping requests as needed.</p><p>• Inspect and verify incoming shipments, handling invoices and purchase orders with precision.</p><p>• Maintain and operate mailroom equipment, including restocking supplies to ensure smooth operations.</p><p>• Organize and label scanned materials for proper storage and retention.</p><p>• Collaborate with internal teams to identify and implement process improvements.</p><p>• Adhere to quality, accuracy, and turnaround standards in alignment with service level agreements (SLAs).</p>
We are looking for an experienced Accounts Receivable Manager to join our team on a contract basis. In this role, you will play a critical part in addressing a backlog and ensuring the accuracy of financial processes following a recent acquisition. This position offers the opportunity to work remotely and contribute to a short-term cleanup effort, with potential to transition into a longer-term role based on performance.<br><br>Responsibilities:<br>• Validate customer invoices to ensure accuracy before they are issued.<br>• Review billing terms and conditions to confirm alignment with customer contracts.<br>• Set up customer accounts and pricing accurately within the NetSuite system.<br>• Investigate and resolve discrepancies in billing and invoicing processes.<br>• Meet daily processing metrics and maintain high attention to detail.<br>• Analyze expense transactions to verify proper legal entity coding.<br>• Audit vendor contracts and services for compliance with expense allocations.<br>• Process adjustments and corrections in the accounting system as needed.<br>• Collaborate with project leadership to support stabilization efforts.<br>• Provide excellent customer service while addressing billing and payment inquiries.
<p>We are looking for an experienced Accounts Receivable Analyst to join our team on a long-term contract basis. In this role, you will manage customer accounts, oversee collections, and perform credit evaluations to ensure financial stability and compliance. This position offers an opportunity to collaborate with various teams while contributing to the efficiency of accounts receivable processes.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of customer accounts, ensuring timely collections and accurate account reconciliation.</p><p>• Conduct financial analysis to evaluate customer creditworthiness and recommend appropriate credit limits.</p><p>• Ensure adherence to company credit policies and escalate any credit concerns to management.</p><p>• Collaborate with sales, customer service, and accounting teams to address and resolve credit-related issues.</p><p>• Process debit and credit memos, journal entries, and address customer inquiries regarding statements and invoices.</p><p>• Support cash application processes and assist with managing customer online billing portals.</p><p>• Actively participate in Sarbanes-Oxley (SOX) compliance controls related to accounts receivable.</p><p>• Assist with customer sales tax inquiries and provide necessary documentation or guidance.</p><p>• Identify and recommend process improvements to enhance efficiency and accuracy.</p><p>• Complete special projects and other tasks as assigned.</p>
• Build and maintain strong relationships with key customers throughout the Accounts Receivable process.<br>• Engage with our valued customers via outbound phone calls and email to collect on payments owed.<br>• Perform account reconciliations as needed to ensure accounting records are aligned.<br>• Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts<br>• Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.<br>• Understands and communicates the account receivables policy.<br>• Effectively resolves issues in a positive, professional manner.<br>• Communicate effectively in a prompt courteous and customer-oriented manner<br>• Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed<br>• Analysis of any changes in payment patterns and recommend customers for credit evaluation.<br>• Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off<br>• Ensures accurate customer files and customer billing information is up to date<br>• Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes<br>• Other duties as assigned.<br>Qualifications<br><br>• 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.<br>• You are detail-oriented, have a passion for customer service and strong interpersonal skills<br>• You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.<br>• You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.<br>• Experience in handling a large volume, small dollar portfolio<br>• Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions<br>• You are self-motivated, customer-centric, and highly organized.<br>• Experience reconciling AR accounts a plus.<br>• Experience training, mentoring other team members a plus.<br>• Ability to handle confidential or sensitive information with discretion<br>• Microsoft office: Excel and Word<br>• Experience with Davisware Global Edge is a plus<br>• Must pass a pre-employment drug screen and criminal background check
<p>We are looking for an experienced Accounts Payable/Billing Specialist to join our team on a long-term contract basis. In this role, you will play a key part in ensuring the accuracy of invoices and expenses, supporting critical financial processes. This position offers an opportunity to work in a dynamic IT Software industry environment while contributing to high-quality financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Validate the accuracy of customer invoices before they are issued, ensuring compliance with contract terms and pricing.</p><p>• Review and reconcile billing discrepancies, addressing and resolving issues promptly.</p><p>• Set up and maintain billing terms and conditions in the NetSuite system to ensure proper invoicing.</p><p>• Investigate expense transactions to verify costs have been allocated to the correct legal entity.</p><p>• Analyze vendor contracts and service agreements to identify and process necessary adjustments.</p><p>• Collaborate with internal teams to ensure timely and accurate processing of invoices and expenses.</p><p>• Maintain high attention to detail and meet daily processing metrics for both revenue and expense-related tasks.</p><p>• Provide excellent customer service when resolving invoice-related inquiries.</p><p>• Support the cleanup and stabilization of financial processes linked to recent organizational changes.</p>
