We are looking for a detail-oriented Operations Specialist to join our team in Vienna, Virginia. This Contract to permanent position requires a motivated individual with strong organizational skills and a knack for multitasking in a fast-paced environment. The ideal candidate will have a solid background in administrative operations and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Coordinate and manage operational workflows to ensure smooth execution of daily tasks.<br>• Oversee the lifecycle of orders, from initial quotes to shipment and invoicing.<br>• Prioritize tasks and allocate workloads to meet deadlines effectively.<br>• Document and refine business processes to improve efficiency.<br>• Track projects and tasks to ensure progress aligns with organizational goals.<br>• Provide comprehensive support for office operations, including administrative tasks.<br>• Monitor and reconcile inventory records to maintain accuracy.<br>• Verify shipments and validate packing slips for quality control.<br>• Stage orders and prepare for fulfillment while ensuring timely delivery.<br>• Manage shipping logistics, including tracking and coordinating deliveries.
We are looking for an experienced Data Center Technician to join our team in Ashburn, Virginia. In this role, you will play a critical part in managing and maintaining infrastructure installations, ensuring reliability and efficiency in operations. This is a long-term contract position that offers the opportunity to work on diverse projects and collaborate with various teams to deliver high-quality results.<br><br>Responsibilities:<br>• Oversee infrastructure installation requests from initiation through completion, ensuring all objectives are met.<br>• Conduct certifications of network connections and peripherals prior to deployment.<br>• Coordinate with contractors to manage power remediation projects and ensure Service Levels are consistently achieved.<br>• Provide detailed project estimates, interpreting schematics and drawings, and documenting requirements through collaboration with IT and project management teams.<br>• Handle the creation, approval monitoring, and closure of work tickets and TCMs.<br>• Assist in rack-level capacity management and monitor infrastructure performance.<br>• Participate in meetings related to infrastructure projects and provide input on ongoing initiatives.<br>• Generate Root Cause Analysis reports for power issues and implement corrective measures.<br>• Manage infrastructure installations, including power surveys, cabling setups, and new data center build-outs.<br>• Oversee equipment procurement processes, including ordering materials, tracking purchase orders, and managing inventory.
We are looking for a skilled Deployment Technician to join our team in Towson, Maryland, for a long-term contract position. In this role, you will play a vital part in ensuring the smooth deployment and setup of laptops while adhering to established procedures. This opportunity is ideal for professionals with a background in desktop support who excel in both hardware and software troubleshooting.<br><br>Responsibilities:<br>• Prepare and configure 15-20 laptops daily, ensuring each device meets company standards.<br>• Follow detailed standard operating procedures (SOPs) to complete deployment tasks effectively.<br>• Perform basic troubleshooting to resolve hardware-related issues during the setup process.<br>• Identify and address common software problems to ensure seamless functionality.<br>• Utilize deployment tools to streamline the imaging and installation process.<br>• Maintain accurate records of completed deployments and report progress to supervisors.<br>• Collaborate with team members to ensure timely completion of deployment projects.<br>• Provide technical assistance and support as needed during the rollout process.<br>• Inspect and test devices to confirm proper operation before delivery.<br>• Adhere to deadlines and prioritize tasks to meet project goals.
<p>We are seeking an experienced Deskside Support Technician (Tier II) to provide high‑quality technical support across multiple Federal offices. This role supports critical agency operations by ensuring reliable workstation performance, rapid issue resolution, and exceptional customer engagement for both standard users and senior leadership.</p><p>The ideal candidate brings strong Tier II troubleshooting skills, deep familiarity with Windows enterprise environments, and the ability to deliver timely, professional support in a customer‑focused, mission‑driven setting. This position requires working independently across multiple buildings, prioritizing tickets based on urgency and impact, and maintaining meticulous documentation in an ITSM system.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide deskside support for DOJ users, responding to dispatched tickets and walk-up issues with professionalism and urgency.</p><p>· Perform break/fix repair on laptops, desktops, and related hardware, including hard drive and battery replacements.</p><p>· Install and configure specialty software applications not distributed through SCCM.</p><p>· Remove or disable devices on the network at the direction of Security.</p><p>· Troubleshoot and resolve printer issues, including diagnosing hardware faults and installing toner.</p><p>· Deliver “white glove” support to DOJ senior management and leadership offices with timely, polished, and customer-first execution.</p><p>· Maintain accurate, up-to-date documentation within the ITSM ticketing system to meet SLA and performance reporting standards.</p><p>· Work across multiple Washington, DC buildings independently, managing daily priorities without direct oversight.</p><p>· Support standard DOJ technology environments including Windows 10, Microsoft Office, Exchange/Outlook, and common enterprise productivity tools.</p>