<p>This role is a Network Infrastructure Technician supporting a large‑scale office and data center relocation across both the GAO Headquarters and the FTC Headquarters in Washington, DC. The position works onsite to move, rack, install, cable, and validate network hardware while assisting network engineers during migration and cutover activities. The focus is on physical networking (Layer 1 & basic Layer 2) and ensuring network connectivity is restored accurately after the move. Requires eligibility for a Public Trust clearance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Move, stage, and handle network equipment (switches, routers, firewalls, racks).</p><p>· Rack and mount hardware according to standards.</p><p>· Install and remove copper and fiber cabling.</p><p>· Perform cable dressing, labeling, and patch panel work.</p><p>· Conduct basic Layer 1 & Layer 2 validation (link lights, port status, VLAN checks).</p><p>· Support network engineers during cutover and migration events.</p><p>· Maintain clean, organized network closets and racks.</p>
<p>The Senior Platform Engineer will be responsible for designing, building, and optimizing cloud infrastructure solutions on Microsoft Azure. You will ensure that the platform is scalable, highly available, secure, and cost-efficient. As a senior member of the team, you will collaborate with cross-functional teams, including cloud architects, security teams, and development teams, to implement cutting-edge cloud solutions that meet business requirements and enhance overall operational performance.</p><p>You will have the opportunity to work with a dynamic, forward-thinking team, leveraging the latest in cloud technologies to optimize the platform, automate processes, and ensure a robust, enterprise-grade cloud environment. This work is located onsite in the DC area.</p><p><strong>A public trust is required for this role.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design and implementation of scalable, reliable, and secure cloud-based platform solutions using Azure services (e.g., Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure App Services, Azure Storage).</li><li>Collaborate with business units and technical teams to understand requirements and design cloud solutions that align with business needs and IT strategy.</li><li>Architect cloud solutions to ensure high availability, disaster recovery, and performance optimization in a multi-cloud or hybrid environment.</li><li>Manage and maintain cloud infrastructure, ensuring consistent performance, scalability, and security of cloud-hosted applications.</li><li>Implement and maintain infrastructure automation using Infrastructure as Code (IaC) tools such as Terraform, Azure Resource Manager (ARM) templates, and Azure DevOps.</li><li>Implement security best practices for cloud resources, including encryption, identity and access management (IAM), firewall configuration, and network security.</li><li>Use tools like Azure Security Center to monitor vulnerabilities, threat intelligence, and security events.</li><li>Build and maintain CI/CD pipelines to automate the deployment of cloud applications and infrastructure updates using tools such as Azure DevOps, GitLab, or Jenkins.</li><li>Automate infrastructure provisioning, monitoring, and scaling to optimize operations and reduce manual intervention.</li><li>Drive the adoption of DevOps and automation practices across the organization to accelerate development cycles and improve platform reliability.</li><li>Monitor the health and performance of cloud resources using Azure Monitor, Log Analytics, and other monitoring tools.</li><li>Perform ongoing tuning and optimization of cloud resources to improve system performance and minimize operational costs.</li><li>Analyze system logs and metrics to troubleshoot, resolve, and prevent issues related to cloud-based applications and services.</li><li>Develop and maintain comprehensive documentation for cloud architectures, configurations, automation processes, and troubleshooting procedures.</li></ul>
<p><strong>Tier 2 Deskside / Systems Technician</strong></p><p><br></p><p><strong>Location</strong></p><p>Onsite – Rockville, MD <strong>or</strong> Bluemont, VA</p><p>(Some travel required between sites)</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a qualified, customer‑focused Tier 2 Deskside / Systems Technician to provide 24x7x365 operational IT support in a secure, enterprise environment. This role supports end users through on‑site deskside assistance, system administration tasks, and coordination with senior technical teams. The ideal candidate thrives in fast‑paced environments, communicates effectively with end users, and demonstrates strong troubleshooting and organizational skills.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Onsite / Limited Remote Support</strong></p><ul><li>Serve as a primary point of contact for on‑site deskside support, including break/fix and operational activities for desktop and laptop systems</li><li>Deploy, configure, and support Windows 10 and Windows 11 devices in a non‑disruptive manner</li><li>Provide Tier 2 support and partner with Tier 3 teams for escalations, changes, and upgrades</li><li>Support IT operations during practice, mock, and live continuity (DR/COOP) exercises</li><li>Communicate clearly with end users and project stakeholders, providing timely status updates</li><li>Perform configuration and deployment of laptops, desktops, thin clients, and mobile devices</li><li>Assist with procurement, deployment, tracking, and disposal of hardware and software assets</li><li>Maintain accurate documentation and update records in the ITSM system</li></ul><p> <strong>Systems & Operations Support</strong></p><ul><li>Support a high‑availability enterprise environment, following best practices for redundancy and virtualization</li><li>Perform routine system maintenance including software updates, backups, and recovery tasks</li><li>Review systems regularly for critical patches, security updates, and readiness for exercises or threat events</li><li>Provide on‑call after‑hours support when required for production system issues</li><li>Document all work in ServiceNow, meeting time‑to‑resolution and documentation standards</li><li>Escalate unresolved issues appropriately and collaborate with leadership when solutions are unclear</li><li>Act as on‑site technical “hands” for remote network or systems support activities</li></ul>
<p>We are seeking a skilled Junior Salesforce Administrator to assist in managing and optimizing our Salesforce platform while supporting data analytics. The ideal candidate will collaborate across departments to enhance processes, enable users, and promote a data-driven culture. This role will also support system implementations, integrations, and user training.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Maintain user permissions, workflows, automation, and overall platform integrity.</li><li>Support Salesforce implementations, including data migration, system integration, and user training.</li><li>Collaborate with Finance, Marketing, and Operations to gather requirements and deliver automation and reporting solutions.</li><li>Partner with the Continuous Improvement team on Salesforce enhancement initiatives.</li><li>Conduct user training sessions, create documentation, and drive adoption of Salesforce tools and processes.</li><li>Build and maintain reports and dashboards to support strategic decision-making and provide organizational insights.</li></ul><p><br></p>
