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2 results for Hybrid in Baltimore, MD

Baltimore, MD
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for a Hybrid Support Field Analyst to provide dependable technical assistance for end users in Baltimore, Maryland. This role supports daily desktop and help desk operations by resolving common hardware, software, and account-related issues while delivering a positive support experience. The ideal candidate is comfortable working in a hybrid environment, managing service requests efficiently, and troubleshooting Microsoft-based systems with a practical, customer-focused approach. Responsibilities: • Deliver front-line technical support for desktop, laptop, and workplace technology issues for onsite and remote users. • Investigate and resolve incidents involving Windows operating systems, user access, and standard business applications. • Manage incoming service desk requests, document work performed, and maintain accurate ticket updates through resolution. • Create, modify, and support user accounts and permissions within Active Directory based on established procedures. • Diagnose routine hardware and software problems, escalating more complex matters when additional expertise is required. • Provide hands-on field support for workstation setup, device replacement, and general end-user technical assistance. • Follow support standards and service expectations to ensure timely responses and consistent issue resolution.
2026-07-28T00:00:00Z

Baltimore, MD
onsite
Temporary / Contract
19 - 24 USD / Hourly
Our client in the transportation industry is seeking a highly organized Dispatcher to serve as the primary point of contact. The Dispatcher is responsible for coordinating and managing the scheduling and dispatching of personnel, vehicles, or equipment to ensure efficient operations. This role requires excellent communication, organizational, and problem-solving skills to manage logistics, respond to emergencies, and maintain accurate records. Key Responsibilities:<ul><li>Receive and respond to calls, emails, or messages from customers, drivers, or field staff.</li><li>Schedule and dispatch drivers, service technicians, or delivery personnel according to priorities and availability.</li><li>Monitor the location and status of vehicles or staff using dispatching software or GPS tracking systems.</li><li>Communicate with drivers or field personnel to provide updates, instructions, and support.</li><li>Maintain accurate records of calls, routes, deliveries, and service activities.</li><li>Handle emergency and non-emergency situations calmly and efficiently.</li><li>Coordinate with other departments (maintenance, customer service, management) to ensure smooth workflow.</li><li>Prepare daily or weekly reports on operations, productivity, and incidents.</li><li>Ensure compliance with company policies, safety regulations, and service standards.</li></ul>
2026-07-30T00:00:00Z