<p>Robert Half is partnering with a client in the financial services industry to hire a <strong>Client Service Manager</strong>. This hybrid role is based in Tysons, VA, with 3 days in the office each week. It’s an excellent opportunity for professionals who thrive in a client-facing environment and enjoy supporting both clients and advisors with high-quality service and attention to detail. As a <strong>Client Service Manager</strong>, you will play a key role in ensuring smooth account operations, and delivering outstanding service that reflects the firm’s commitment to excellence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for clients, delivering a welcoming and professional experience from the first interaction onward</li><li>Support advisors and clients by providing timely account information and assisting with day-to-day service needs</li><li>Manage accounts by overseeing new account setup, maintaining accurate documentation and records, processing deposits and paperwork, and coordinating appointments</li><li>Foster strong client relationships by anticipating needs, addressing questions, and proactively resolving issues</li><li>Handle phone communications with professionalism and good judgment, ensuring all inquiries are managed through to resolution</li><li>Ensure full compliance with industry regulations and internal policies in all aspects of client service</li><li>Welcome and assist clients and guests during visits, reinforcing a high-quality, service-oriented environment</li></ul><p><br></p>
<p>Robert Half is currently searching for an articulate, highly skilled Part Time Customer Service Representative to provide outstanding service to our client's customers and potential customers. This is an onsite Customer Service Representative opportunity based in Chantilly, Virginia, working Monday to Friday from 10 am to 4 pm. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. </p><p>Responsibilities:</p><p><br></p><p>• Handle both inbound and outbound customer calls, emails, chat and in-person requests.</p><p>• Proactively communicate with customers to address and resolve sales and service issues</p><p>• Identify and assess customers' needs to achieve satisfaction.</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication.</p><p>• Provide membership help.</p><p>• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</p><p>• Follow communication procedures, guidelines and policies.</p><p>• Take the extra mile to engage customers.</p>
<p>We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today! This is a contract onsite position in Sterling, Virginia.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Office Suite for various tasks and maintain computer literacy.</p><p><br></p>
<p>Robert Half is seeking an experienced, strategic, and results-driven <strong>Director of Service </strong>to lead and manage all aspects of commercial service operations across multiple locations. This role is responsible for driving operational excellence, ensuring high levels of customer satisfaction, maintaining service quality standards, and developing high-performing teams. The ideal candidate will have a proven background in service management within the commercial HVAC (or similar) industry, with strong leadership, organizational, and technical skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Leadership & Team Management:</strong></li><li><strong>Lead, mentor, and develop service managers and technicians across all locations to ensure high performance and accountability.</strong></li><li>Foster a culture of safety, customer service, and continuous improvement.</li><li>Establish and monitor key performance indicators (KPIs) for service teams.</li><li><strong>Operational Oversight:</strong></li><li><strong>Oversee daily operations of service departments across multiple branches.</strong></li><li>Standardize service processes, documentation, and reporting for consistency and compliance.</li><li>Ensure adherence to all company policies, safety regulations, and industry best practices.</li><li><strong>Customer Satisfaction & Quality Assurance:</strong></li><li><strong>Monitor customer feedback and service outcomes to ensure client satisfaction.</strong></li><li>Implement quality control measures and resolve escalated service issues promptly and professionally.</li><li>Drive initiatives to reduce callbacks and improve first-time fix rates.</li><li><strong>Strategic Planning & Growth:</strong></li><li><strong>Collaborate with executive leadership to develop and execute strategic plans to grow the service department.</strong></li><li>Identify new revenue opportunities, service offerings, or geographic expansion strategies.</li><li>Support integration and onboarding of newly acquired locations or teams.</li><li><strong>Financial Management:</strong></li><li><strong>Develop and manage departmental budgets, forecasts, and resource planning.</strong></li><li>Monitor financial performance, labor utilization, and service profitability.</li><li>Drive cost-effective operations while maintaining service quality.</li><li><strong>Technology & Reporting:</strong></li><li><strong>Leverage field service management software and tools to improve efficiency and transparency.</strong></li><li>Produce regular reports on operational performance, customer satisfaction, and employee productivity.</li></ul><p><br></p>
<p>We are offering a contract employment opportunity for a Customer Service Representative located in Chantilly, Virginia. As a Customer Service Representative, you will be mainly working with Microsoft Office Suite and our internal software. You will be working onsite Monday to Friday 7 am to 3 pm.</p><p><br></p><p>Responsibilities</p><p><br></p><p>• Greeting clients, updating schedules for their appointments, rescheduling appointments</p><p>• Understand customer availability and preferences to schedule appointments</p><p>• Providing customer support </p><p>• Efficiently process customer inquiries, ensuring all issues are resolved in a timely manner</p><p>• Utilize Microsoft Office Suite for data entry and other tasks</p><p>• Addressing customer concerns, escalating issues when necessary, and ensuring guests’ needs are met promptly </p><p>• Utilize your excellent typing skills to ensure efficient communication and record keeping</p><p>• Schedule appointments, ensuring all parties are informed and available.</p><p><br></p>
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Sterling, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role isa contract to position working full time.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up-to-date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p><p>• Utilize MicroSoft Office Suite</p><p><br></p>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This Contract to permanent position involves handling high volumes of inbound calls, assisting with payment processing, and performing light administrative tasks. The role is ideal for individuals with strong communication skills and a keen attention to detail.<br><br>Responsibilities:<br>• Respond promptly to incoming customer inquiries and provide accurate information.<br>• Assist with the processing and posting of payments in an efficient manner.<br>• Perform administrative duties such as scanning, mailing, and organizing documents.<br>• Support various departments by managing data entry tasks and maintaining records.<br>• Handle both inbound and outbound calls to address customer needs.<br>• Ensure all correspondence via email is detail oriented and timely.<br>• Accurately input orders and maintain database systems.<br>• Collaborate with team members to improve customer service processes.
<p><strong><em><u>100% ONSITE!!</u></em></strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>The Real Estate Services Coordinator will be the face of the building and provide day-to-day support to property management operations across three buildings. This includes tenant service coordination, vendor interaction, operational and administrative tasks, and ensuring a professional and welcoming environment for tenants and visitors.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for onsite visitors and tenants</li><li>Answer the building doorbell and respond to tenant requests professionally</li><li>Manage and code invoices; assist with operational property management tasks</li><li>Coordinate with vendors, issue and manage key fobs, and support access needs</li><li>Handle broker and visitor interactions</li><li>Provide concierge-style customer service and represent the property management team</li><li>Support property managers across three buildings</li></ul>
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing accurate information and resolutions.<br>• Handle outbound calls to follow up on customer issues or provide additional support.<br>• Accurately process orders and maintain detailed records of customer transactions.<br>• Ensure timely and precise communication across all customer interactions.<br>• Collaborate with team members to identify and implement process improvements.<br>• Address customer complaints with empathy and find effective solutions.<br>• Maintain knowledge of company products and services to assist customers effectively.<br>• Adhere to company policies and procedures while meeting performance targets.<br>• Utilize call center tools and systems to manage and document interactions efficiently.
<p>Are you an experienced Office Manager looking for an opportunity to showcase your organizational skills and leadership abilities? Our client, a growing company in the Rosedale area, is seeking a dynamic and resourceful individual to join their team as a Temp-to-Hire Office Manager. This position offers the potential to transition into a long-term role and is ideal for someone with exceptional multitasking abilities and a knack for problem-solving.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee daily office operations, ensuring a well-organized and efficient work environment.</li><li>Manage administrative staff and provide guidance on priorities, deadlines, and workflow.</li><li>Handle scheduling duties, including meetings, appointments, and office events.</li><li>Streamline office procedures and support operational improvements.</li><li>Serve as a liaison between departments, ensuring smooth communication and collaboration.</li><li>Manage vendor relationships, office supplies, and inventory procurement.</li><li>Provide support with data entry, customer service, and other general administrative duties as needed.</li></ul><p><br></p>
<p>We are seeking a professional and reliable Receptionist to be the welcoming face at our client’s corporate office located in Gaithersburg, MD. The Receptionist plays a key role in creating a positive first impression, supporting office operations, and ensuring smooth day-to-day front desk management. This position is full time from Monday to Friday onsite. You will be reporting to the Office Manager/HR.</p><p>Key Responsibilities</p><p>• Greet visitors, clients, and employees with professionalism and courtesy.</p><p>• Answer and direct incoming calls, messages, and emails in a timely manner.</p><p>• Manage visitor access and maintain office security by following check-in protocols.</p><p>• Handle incoming and outgoing mail, packages, and deliveries.</p><p>• Schedule and coordinate conference rooms, meetings, and appointments.</p><p>• Provide general administrative support such as filing, data entry, and correspondence.</p><p>• Assist with maintaining office supplies, inventory, and vendor coordination.</p><p>• Support HR and leadership with special projects as needed.</p><p>• Maintain a clean, organized, and welcoming reception area.</p><p><br></p>
<p>We are seeking a detail-oriented and highly organized <strong>Order Entry Clerk</strong> to join our team. The ideal candidate will have hands-on experience with <strong>SAP</strong> and be proficient in <strong>Microsoft Excel</strong>, including advanced functions such as VLOOKUP, pivot tables, and data validation. This role is critical to ensuring accurate and timely processing of customer orders and maintaining data integrity across systems.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately enter customer orders into SAP in a timely manner</li><li>Verify order details and resolve discrepancies before processing</li><li>Communicate with internal departments (Sales, Logistics, Finance) to ensure order fulfillment</li><li>Maintain and update Excel spreadsheets for tracking and reporting purposes</li><li>Assist with inventory management and order status updates</li><li>Generate reports and analyze data to support operational decisions</li><li>Provide excellent customer service and support as needed</li></ul><p><br></p>
<p>We are seeking a professional and reliable Receptionist to be the welcoming face at our client’s corporate office located in Hyattsville, MD. The Receptionist plays a key role in creating a positive first impression, supporting office operations, and ensuring smooth day-to-day front desk management. This position is full time from Monday to Friday onsite. You will be reporting to the Office Manager/HR.</p><p>Key Responsibilities</p><p>• Greet visitors, clients, and employees with professionalism and courtesy.</p><p>• Answer and direct incoming calls, messages, and emails in a timely manner.</p><p>• Manage visitor access and maintain office security by following check-in protocols.</p><p>• Handle incoming and outgoing mail, packages, and deliveries.</p><p>• Schedule and coordinate conference rooms, meetings, and appointments.</p><p>• Provide general administrative support such as filing, data entry, and correspondence.</p><p>• Assist with maintaining office supplies, inventory, and vendor coordination.</p><p>• Support HR and leadership with special projects as needed.</p><p>• Maintain a clean, organized, and welcoming reception area.</p><p><br></p>
<p>We are seeking a professional and reliable Receptionist to be the welcoming face at our client’s corporate office located in Rockville, MD. The Receptionist plays a key role in creating a positive first impression, supporting office operations, and ensuring smooth day-to-day front desk management. This position is full time from Monday to Friday onsite. You will be reporting to the Office Manager/HR.</p><p>Key Responsibilities</p><p>• Greet visitors, clients, and employees with professionalism and courtesy.</p><p>• Answer and direct incoming calls, messages, and emails in a timely manner.</p><p>• Manage visitor access and maintain office security by following check-in protocols.</p><p>• Handle incoming and outgoing mail, packages, and deliveries.</p><p>• Schedule and coordinate conference rooms, meetings, and appointments.</p><p>• Provide general administrative support such as filing, data entry, and correspondence.</p><p>• Assist with maintaining office supplies, inventory, and vendor coordination.</p><p>• Support HR and leadership with special projects as needed.</p><p>• Maintain a clean, organized, and welcoming reception area.</p><p><br></p>
<p>We are seeking a professional and reliable Receptionist to be the welcoming face at our client’s corporate office located in Bethesda, MD. The Receptionist plays a key role in creating a positive first impression, supporting office operations, and ensuring smooth day-to-day front desk management. This position is full time from Monday to Friday onsite. You will be reporting to the Office Manager/HR.</p><p>Key Responsibilities</p><p>• Greet visitors, clients, and employees with professionalism and courtesy.</p><p>• Answer and direct incoming calls, messages, and emails in a timely manner.</p><p>• Manage visitor access and maintain office security by following check-in protocols.</p><p>• Handle incoming and outgoing mail, packages, and deliveries.</p><p>• Schedule and coordinate conference rooms, meetings, and appointments.</p><p>• Provide general administrative support such as filing, data entry, and correspondence.</p><p>• Assist with maintaining office supplies, inventory, and vendor coordination.</p><p>• Support HR and leadership with special projects as needed.</p><p>• Maintain a clean, organized, and welcoming reception area.</p><p><br></p>
We are looking for an experienced Project Engineer to join our team in Washington, District of Columbia. In this role, you will work with a variety of Microsoft and cloud technologies to design, implement, and support IT solutions for our clients. The ideal candidate will have strong technical expertise and a proven ability to manage projects effectively while delivering exceptional service.<br><br>Responsibilities:<br>• Administer and troubleshoot Microsoft 365 services, including SharePoint, Teams, Exchange Online, Entra ID, Intune, and related platforms.<br>• Deploy, configure, and manage Azure services such as Azure Compute, Azure Networking, Azure Virtual Desktop, Windows 365, and Entra ID.<br>• Configure and monitor Microsoft Defender to ensure optimal security measures.<br>• Perform application packaging and manage patches for both applications and operating systems.<br>• Support SharePoint migrations, Entra ID migrations, and Microsoft Intune implementations, including Mobile Device Management.<br>• Set up, manage, and maintain firewalls, network switches, and wireless access points (WAPs).<br>• Assist in onboarding new clients by implementing IT solutions tailored to their needs.<br>• Monitor for security incidents, recommend remediation actions, and implement solutions.<br>• Draft, edit, and interpret IT policies and procedural documentation.<br>• Provide help desk support as needed to ensure seamless client operations.
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.<br>• Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.<br>• Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.<br>• Support database administration tasks, ensuring data integrity and accessibility.<br>• Maintain a strong understanding of Windows environments to address client needs effectively.<br>• Collaborate with team members to provide seamless support across multiple client accounts.<br>• Monitor and prioritize incoming support requests to meet service level agreements.<br>• Conduct follow-ups with users to ensure satisfaction with resolved issues.<br>• Document recurring technical problems and suggest improvements to reduce future incidents.<br>• Stay updated on new technologies and tools to enhance support capabilities.
<p>We are seeking a professional and service-oriented Evening Concierge to join our client's premier residential community in Bethesda, Md. As the first point of contact for residents and their guests during evening hours, you will ensure a welcoming, secure, and smooth experience while upholding the property’s high standards of hospitality and service.</p><p>Key Responsibilities</p><p>• Greet residents, guests, and visitors with warmth and professionalism, creating a welcoming environment.</p><p>• Manage the front desk and maintain lobby presence throughout the shift.</p><p>• Assist residents with inquiries, directions, reservations, deliveries, and general requests.</p><p>• Coordinate package acceptance, logging, and notifications to residents.</p><p>• Monitor property access, verify visitors, and enforce building security protocols.</p><p>• Handle incoming calls, messages, and emails in a timely and courteous manner.</p><p>• Maintain accurate shift logs, incident reports, and records of resident interactions.</p><p>• Support property management team with administrative tasks as assigned.</p><p>• Respond promptly to emergencies or resident concerns and communicate with appropriate staff or emergency services.</p><p>• Assist with vendor and contractor check-ins, ensuring proper authorization and compliance with property policies.</p><p><br></p>
<p>We are seeking a detail-oriented and professional Commercial Leasing Administrative Assistant to support our client's property management and leasing team at a premier commercial real estate office in Gaithersburg, MD. This role is essential in ensuring smooth operations, exceptional client service, and effective coordination of leasing activities.</p><p>Key Responsibilities</p><p>• Serve as the first point of contact for tenants, prospective tenants, and visitors; provide professional customer service in person, over the phone, and via email.</p><p>• Support the leasing team with preparing, editing, and maintaining lease agreements, renewals, and other related documents.</p><p>• Coordinate scheduling of property tours, inspections, and meetings with tenants, brokers, and vendors.</p><p>• Manage tenant files, lease records, and databases, ensuring accuracy and compliance with company standards.</p><p>• Assist with lease abstracting, rent rolls, and reporting for internal review.</p><p>• Provide administrative support including calendar management, expense reporting, and document preparation.</p><p>• Collaborate with property management staff to ensure tenant satisfaction and operational efficiency.</p><p><br></p>
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p>We’re seeking an organized and mission-driven Membership Specialist to support member engagement, retention, and outreach efforts for a National Association. This role plays a key part in ensuring members have a positive experience while helping the organization achieve its growth and community impact goals. This is a hybrid opportunity after training is completed onsite at the client's location.</p><p>Key Responsibilities:</p><p>• Manage the full membership lifecycle, including onboarding, renewals, invoicing, and record maintenance.</p><p>• Serve as the primary point of contact for member inquiries, providing exceptional service and timely follow-up.</p><p>• Maintain accurate and up-to-date member data in the organization’s CRM or database system.</p><p>• Support membership campaigns, events, and outreach initiatives to attract new members and increase engagement.</p><p>• Prepare membership reports and analyze data to identify trends in retention and participation.</p><p>• Collaborate with the communications and marketing teams to develop materials, newsletters, and outreach content for members.</p><p>• Coordinate with finance and operations teams on membership billing, payments, and reporting.</p><p>• Assist with event registration and onsite member engagement activities as needed.</p><p><br></p>
<p>Job Title: Technical IT Trainer / Instructional Designer</p><p>Location: Onsite, Washington, DC (with travel to public housing communities)</p><p><br></p><p>Overview:</p><p>We are seeking an experienced and versatile Technical IT Trainer to support the IT training and organizational development needs of a large public sector organization in Washington, DC. This role requires someone who can deliver engaging training across multiple formats—classroom, virtual, and eLearning—while tailoring content to staff at all levels. The trainer will initially focus on IT systems and the rollout of Yardi Rent Café, then expand into broader learning initiatives including onboarding, customer service, and workplace development programs.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Design, develop, and deliver training programs for IT systems (Yardi Rent Café, Microsoft 365, enterprise applications, Aspire, Adobe, and GovDelivery).</p><p><br></p><p>Provide instructor-led training (classroom and virtual), 1:1 coaching, side-by-side support, and eLearning modules.</p><p><br></p><p>Create eLearning courses and digital training materials that support orientation, onboarding, and professional development initiatives.</p><p><br></p><p>Conduct training on both technical skills (software systems, O365) and workplace topics (civility, communication, customer service).</p><p><br></p><p>Travel to public housing communities across DC to deliver onsite training and support.</p><p><br></p><p>Translate complex technical processes into clear, practical instruction tailored for non-technical staff.</p><p><br></p><p>Develop training resources, guides, and documentation to ensure consistent knowledge transfer.</p><p><br></p><p>Partner with IT, HR, and Training & Development departments to align training programs with organizational goals.</p><p><br></p><p><br></p>
<p>We are seeking a proactive and organized <strong>Client Relations Coordinator </strong>for our clients in the energy sector. You will to handle day-to-day communication, address client needs, ensure satisfaction, and assist with project coordination. The Client Relations Coordinator will work closely with various departments to ensure seamless service delivery and client success. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for clients, providing a warm, professional, and helpful experience.</li><li>Manage client inquiries through phone calls, emails, and in-person interactions, ensuring all requests are handled promptly.</li><li>Coordinate appointments, deliveries, and meetings between vendors and internal teams.</li><li>Ensure that all parties have the necessary materials and information prior to meetings or service appointments.</li><li>Address and resolve service-related issues promptly, acting as a liaison between the client, vendor, and internal teams.</li><li>Investigate complaints, provide solutions, and ensure follow-up to guarantee client satisfaction.</li><li>Track recurring issues and suggest process improvements to prevent future problems.</li><li>Keep accurate and up-to-date records of all client and vendor interactions, service issues, and resolutions.</li><li>Prepare reports on client feedback, vendor performance, and any issues or delays for internal review.</li><li>Communicate effectively with internal teams to ensure client expectations are met and vendor services are delivered on time.</li></ul><p><br></p>
