The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. <br> Key Responsibilities Handle escalated customer inquiries and complaints Process orders, returns, or account updates Maintain detailed records of customer interactions Assist in training and mentoring new representatives Identify trends and recommend process improvements Ensure adherence to service-level agreements (SLAs) Serve as a point of contact for complex or high-value accounts Collaborate with cross-functional teams to resolve issues Support quality assurance and coaching initiatives Contribute to knowledge base and procedure documentation
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p><p><br></p>
We are looking for an experienced Help Desk Manager to lead and oversee the daily operations of our service desk in Washington, District of Columbia. This role involves supervising staff, ensuring timely resolution of technical issues, and maintaining exceptional customer service standards. If you have a strong background in IT support and leadership, we invite you to join our team.<br><br>Responsibilities:<br>• Manage the day-to-day operations of the service desk, ensuring efficient workflows and prompt resolution of support requests.<br>• Supervise and mentor helpdesk analysts to maintain high-quality service delivery.<br>• Monitor performance metrics and identify areas for improvement to optimize service desk processes.<br>• Collaborate with IT teams to address complex technical issues and implement solutions.<br>• Ensure proper documentation and tracking of service desk tickets using management software.<br>• Provide technical expertise in troubleshooting hardware and software issues, including workstations, laptops, printers, and operating systems.<br>• Oversee Active Directory management and ensure compliance with IT policies.<br>• Maintain and update knowledge of ITSM best practices and tools.<br>• Implement and enforce standards for customer service and technical support.<br>• Coordinate training sessions for staff to stay updated on new technologies and processes.
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>We are looking for a detail-oriented Customer Service Representative to join our team in Fairfax, Virginia. This Customer Service Representative contract position offers an opportunity to contribute to a dynamic and fast-paced environment within the mortgage and escrow industry. The ideal candidate will have excellent organizational skills, strong communication abilities, and a commitment to providing exceptional service.</p><p><br></p><p>Looking for someone with 1+ years of mortgage or insurance experience. Can start asap and will be working onsite m-f in Fairfax, VA</p><p><br></p><p>Responsibilities:</p><p>• Perform research and analysis related to escrow accounts and insurance claims.</p><p>• Investigate and resolve discrepancies in mortgage or escrow documentation.</p><p>• Collaborate with team members in a call center setting to address client inquiries.</p><p>• Utilize Microsoft Office applications and CRM systems to manage and organize data.</p><p>• Ensure accuracy and compliance in all administrative tasks related to escrow processing.</p><p>• Manage multiple priorities effectively in a fast-paced work environment.</p><p>• Communicate clearly and professionally with clients and team members.</p><p>• Support loan administration processes and maintain accurate records.</p><p>• Apply basic math skills to calculate and verify escrow-related transactions.</p><p>• Adapt to team needs and contribute to a collaborative work atmosphere.</p>
<p>Robert Half seeking a dynamic and strategic <strong>Vice President of Operations</strong> to lead and scale our clients operational engine. This executive leader will oversee end-to-end operations, including back office administrative functions, customer service, call center operations, contract negotiations, fulfillment, and continuous process improvement. As a key partner to the executive team, the VP of Operations will also drive high-impact special projects that support growth, efficiency, and exceptional customer experiences. This job sites on site full-time Monday-Friday and will have some light quarterly travel involved. Please apply to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>This is a highly visible role for a results-oriented leader who thrives in fast-paced environments and knows how to translate strategy into execution.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Operational Leadership:</strong> Provide executive oversight of all operational functions, ensuring efficiency, scalability, and alignment with company goals.</li><li><strong>Customer Experience & Call Center Oversight:</strong> Lead customer service and call center teams to deliver consistent, high-quality experiences while optimizing performance metrics.</li><li><strong>Administrative & Fulfillment Excellence:</strong> Ensure seamless administrative operations and fulfillment processes that support both internal teams and external partners.</li><li><strong>Contract Negotiations:</strong> Lead and support contract negotiations with vendors, partners, and service providers to drive value and mitigate risk.</li><li><strong>Process Enhancement:</strong> Identify, design, and implement process improvements that increase efficiency, reduce costs, and improve quality.</li><li><strong>Executive Collaboration:</strong> Partner closely with the executive leadership team on cross-functional initiatives and special projects critical to the company’s growth and transformation.</li><li><strong>Team Development:</strong> Build, mentor, and inspire high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.</li><li><strong>Performance Management:</strong> Establish KPIs, dashboards, and reporting to track operational success and inform executive decision-making.</li></ul><p><br></p>
<p>We are looking for a Customer Service Representative to join our team located in a Fairfax, Virginia. The Customer Service Representative will be responsible for delivering excellent service to clients, resolving inquiries efficiently, and ensuring a positive customer experience at every touchpoint. This role involves phone, email, and online interaction, managing orders, troubleshooting, and escalating issues as needed. </p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in a prompt, courteous manner.</li><li>Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting, and explaining the best solution.</li><li>Process orders, forms, applications, and requests accurately.</li><li>Maintain detailed and accurate records of customer interactions and transactions.</li><li>Collaborate with internal teams to address customer needs or escalate issues.</li><li>Actively participate in ongoing training, team meetings, and contribute to continuous improvement efforts. (Based on general knowledge.)</li></ul>
<p>Our client is seeking an articulate Customer Service Coordinator to support Permitting. In this high‑volume, deadline‑driven call center environment, you’ll assist homeowners, contractors, and municipal offices via phone—while simultaneously documenting in their proprietary system and processing permitting paperwork end‑to‑end. This is a great opportunity with room for growth at a reputable local energy provider.</p><p><br></p><ul><li><strong>Permitting & Documentation:</strong> Process permitting paperwork accurately; perform validations; ensure completeness and compliance.</li><li><strong>Inbound/Outbound Phone Support (~90%):</strong> Communicate with customers and stakeholders; provide updates; resolve issues; perform thorough follow‑up.</li><li><strong>Dispatch & Scheduling:</strong> Coordinate permit‑related appointments, inspections, and technician/contractor schedules; manage changes and escalations.</li><li><strong>Quality Assurance & Tracking:</strong> Verify data accuracy; monitor status through completion; maintain organized digital records.</li><li><strong>Email Communication:</strong> Draft, edit, and proofread customer and partner communications; correspond on behalf of the company with professional tone and clarity.</li><li><strong>Cross‑Team Collaboration:</strong> Partner with Permitting, Operations, and Customer Experience to meet SLAs and ensure smooth workflows.</li></ul>
<p>A growing manufacturing company in Linthicum, MD is seeking a Customer Experience Specialist to join their team! Primary job duties include order entry, pricing delivery, updates on delivery tracking information, helping with customers’ issues, questions, concerns, identifying the status of an order, handling inbound phone calls. This person must have prior experience working in ERP systems, along with strong customer service aptitude.</p>
<p>We are seeking an organized and detail-oriented Administrative Assistant to join our team for the busy tax season. In this temporary role, you will support daily office operations, assist with the preparation and filing of tax-related documents, and ensure timely communication between staff and clients. This contract position last until the middle of April during the tax season.</p><p><br></p><p>Key Responsibilities:</p><p>Manage appointment scheduling and calendar coordination for accountants and tax professionals</p><p>Greet clients and provide excellent customer service in person and by phone</p><p>Prepare, organize, scan, and file tax documents and forms</p><p>Assist with data entry, ensuring accuracy of financial information</p><p>Maintain confidentiality and handle sensitive client materials with discretion</p><p>Support office supply management and other administrative tasks as needed</p><p>Help with scanning, copying, and distributing tax materials</p>
<p>Robert Half's client is seeking a proficient Office Assistant situated in Fairfax, Virginia. As an Office Assistant, your main responsibility will be to carry out a range of clerical support tasks, manage customer interactions, and ensure seamless office operations. This opportunity is a contract position.</p><p><strong>Responsibilities: </strong></p><p>• Handling communication through phone calls and scheduling appointment</p><p>• Filing and organizing charts to ensure easy accessibility and accuracy</p><p>• Scanning and photocopying documents as required</p><p>• Using MS Office to manage, organize, and update relevant data</p><p>• Performing receptionist duties, including managing incoming phone calls and directing them to the appropriate department or personnel</p><p>• Handling and sorting incoming U.S. mail and FedEx deliveries, ensuring they reach the appropriate employees</p><p> • Dispatching outgoing mail in a timely and accurate manner</p><p> • Ordering office supplies as needed and managing the existing inventory to ensure smooth office operations</p><p> • Keeping track of office equipment and arranging for maintenance or repairs when necessary</p><p> • Implementing basic office skills to effectively perform daily tasks and duties.</p>
<p>Stable client within the legal industry seeks a tech savvy, Client Service Coordinator with strong communication skills. This role consists of providing excellent customer engagement by drafting client correspondence and documentation, generating client invoices, distributing incoming mail and packages, forwarding onboarding documents, entering data into the company’s CRM system, collecting client payments, and coordinating with outside vendors as needed. The ideal Client Service Coordinator will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. </p><p><br></p><p>How you will make an impact</p><p>· Assist and welcome visitors</p><p>· Manage client records and documents</p><p>· Assist with administrative support</p><p>· Provide client/vendor support/management</p><p>· Calendar Management</p><p>· Generate email correspondence</p><p>· Review Legal Agreement/Contracts</p><p>· Document Management</p><p>· Resolve transaction discrepancies</p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in McLean, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
We are seeking a detail-oriented Front Desk Coordinator to join our team in Silver Spring, Maryland. In this Contract to permanent position, you will play a vital role in ensuring smooth day-to-day operations by delivering exceptional customer service and maintaining an organized and welcoming office environment. This role is integral to supporting both staff and visitors, and we seek someone who thrives in a dynamic setting.<br><br>Responsibilities:<br>• Manage incoming calls effectively, including triaging inquiries and directing them to the appropriate individuals.<br>• Welcome visitors warmly and assist them by providing accurate information or connecting them with the correct department.<br>• Resolve conflicts efficiently to ensure a positive experience for all parties involved.<br>• Coordinate office tasks such as sorting and distributing mail, maintaining supplies, and handling administrative duties.<br>• Ensure the reception area is organized, presentable, and conducive to a welcoming environment.<br>• Provide support for office coordination activities, including scheduling and communication tasks.<br>• Utilize multi-line phone systems to handle incoming calls with efficiency.<br>• Maintain a proactive approach to multitasking and prioritizing responsibilities in a fast-paced environment.<br>• Deliver concierge-style services by anticipating and addressing the needs of guests and staff.<br>• Collaborate with team members to ensure smooth communication and workflow across the office.
We are looking for a Facilities Coordinator to join our team in Walkersville, Maryland. In this contract role, you will support the daily operations of the facility by coordinating property management tasks, assisting with logistics, and ensuring smooth vendor interactions. This position offers the opportunity for permanent placement after 90 days based on performance.<br><br>Responsibilities:<br>• Monitor the facility continuously to ensure operational efficiency and address any issues promptly.<br>• Collaborate with property managers to organize routine property management tasks, including procurement of supplies and services.<br>• Coordinate and schedule maintenance activities to minimize disruptions.<br>• Assist with tactical planning to support the goals and objectives of the facility management team.<br>• Organize special events and provide logistical support for meetings and conference room reservations.<br>• Act as a point of contact for visitors and guests, ensuring their needs are met.<br>• Provide clear instructions to vendors, service providers, and facilities staff to ensure seamless execution of tasks.<br>• Maintain small facility management tasks and offer project-specific assistance as needed.<br>• Ensure timely follow-up with customers to address concerns and provide solutions.<br>• Support the team with administrative duties, including managing vehicle and equipment logistics.
We are seeking a personable and motivated Leasing Agent to join our property management team. As a key point of contact for prospective tenants, you will represent our community by showcasing properties and delivering exceptional service throughout the leasing process. <br> Key Responsibilities Greet prospective tenants, present available properties, and answer questions. Accurately process rental applications, run background and credit checks, and verify references. Prepare, explain, and execute lease agreements in accordance with company policies and housing regulations. Respond promptly to phone, email, and walk‑in inquiries. Support marketing efforts through online postings and participation in resident events. Address resident concerns and facilitate communication between tenants and property management. Maintain accurate records of leases, renewals, and correspondence.
<p>The Financial Aid Office Assistant provides administrative and customer service support, assisting students, families, and staff with financial aid–related processes. This role focuses on accurate documentation, effective communication, and coordination of office operations to support student services and institutional requirements.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist students with FAFSA and financial aid application processes</li><li>Process and review financial aid documentation</li><li>Maintain student records in compliance with FERPA regulations</li><li>Respond to inquiries regarding grants, loans, and scholarships</li><li>Coordinate with admissions, registrar, and bursar offices</li><li>Verify eligibility for federal, state, and institutional aid programs</li><li>Track deadlines and ensure timely award processing</li><li>Assist with student outreach and financial literacy initiatives</li><li>Support compliance with Department of Education regulations</li></ul><p><br></p>
<p><strong>Patient Services Representative / Front Desk Administrator (Non-Clinical)</strong></p><p><strong>Position Overview</strong></p><p>We are seeking a highly organized, friendly, and professional <strong>Patient Services Representative</strong> to support a fast-paced, high-volume healthcare setting. This role is <strong>non-clinical</strong> and focuses on front-desk operations, patient assistance, and administrative support. The ideal candidate thrives in a busy environment, delivers excellent customer service, and works well as part of a collaborative care team.</p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and assist patients and visitors in a high foot-traffic setting with professionalism and empathy</li><li>Manage patient check-in and check-out processes using <strong>Epic</strong></li><li>Verify patient demographics, insurance information, and appointment details</li><li>Answer and route incoming phone calls; respond to patient inquiries promptly and courteously</li><li>Schedule, confirm, and update appointments as needed</li><li>Maintain accurate documentation and ensure compliance with HIPAA and confidentiality standards</li><li>Serve as a key communication link between patients, providers, and internal departments</li><li>Support general administrative duties including scanning, filing, and data entry</li><li>Collaborate with team members to ensure smooth daily operations and positive patient experiences</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Experience working in a <strong>front desk or patient-facing healthcare environment</strong></li><li><strong>Epic front desk/registration experience required</strong></li><li>Strong communication and interpersonal skills</li><li>Excellent customer service mindset with the ability to remain calm under pressure</li><li>Ability to manage multiple priorities in a fast-paced, high-volume setting</li><li>Strong attention to detail and organizational skills</li><li>Team-oriented, dependable, and professional</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Prior experience in ambulatory care, hospital, or outpatient settings</li><li>Familiarity with medical terminology and insurance verification processes</li></ul><p><strong>Why Join Us</strong></p><ul><li>Be part of a patient-centered team making a daily impact</li><li>Dynamic, people-focused work environment</li><li>Opportunity to use your Epic and customer service skills in a meaningful way</li></ul><p><br></p>
<p>We are seeking a Dispatcher who will be responsible for coordinating, scheduling, and monitoring the movement of personnel, vehicles, or shipments to ensure timely and efficient operations. You will be working onsite Monday to Friday.</p><p><br></p><p>Key responsibilities:</p><p>• Receiving and prioritizing service requests, calls, or orders from clients or internal teams </p><p>• Handle phone calls and follow up with emails.</p><p>• Scheduling appointments</p><p>• Maintaining accurate records of assignments, service calls, and status updates in dispatch software or logs.</p><p>• Providing excellent customer service, addressing inquiries.</p><p>• Updating heavy data entry into internal system</p><p>• Escalating emergency issues and coordinating response as appropriate.</p><p><br></p>
We are looking for a dedicated Administrative Assistant to join our team on a contract basis in Bethesda, Maryland. In this role, you will provide essential support to ensure the smooth operation of daily administrative activities. This position is ideal for someone who excels at multitasking, has strong organizational skills, and enjoys working in a dynamic office environment.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to the team, ensuring tasks are completed efficiently and accurately.<br>• Manage incoming calls, directing inquiries to the appropriate department or individual.<br>• Perform data entry tasks with precision to maintain accurate and up-to-date records.<br>• Oversee receptionist duties, including greeting visitors and maintaining a welcoming office environment.<br>• Organize and maintain office files, ensuring easy access to important documents.<br>• Coordinate schedules and appointments to optimize team productivity.<br>• Assist with preparing reports and presentations as needed.<br>• Monitor office supplies and place orders to ensure resources are available when required.<br>• Support team members in ad hoc administrative tasks and projects.<br>• Uphold company policies and procedures while representing the organization professionally.
<p>We are looking for a dedicated and detail-oriented Bookkeeper to join our team in Nottingham, Maryland. In this Contract to permanent position, you will manage financial records, assist in tax preparation, and ensure compliance with accounting standards. This role provides an excellent opportunity to apply your expertise in bookkeeping and accounting software while delivering exceptional service to clients.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review individual, business, and corporate tax returns with a focus on accuracy and compliance.</p><p>• Manage bookkeeping tasks, such as data entry, account reconciliations, and generating financial statements using software.</p><p>• Analyze financial data to identify discrepancies, trends, and opportunities for improvement.</p><p>• Provide clear explanations of tax strategies and financial concepts to clients, ensuring they understand their financial options.</p><p>• Promote additional financial services that align with clients' needs and goals.</p><p>• Stay informed about current tax laws, accounting standards, and regulatory changes to maintain compliance.</p><p>• Support marketing and outreach initiatives to attract new clients and strengthen community engagement.</p><p>• Deliver outstanding customer service that fosters strong and trusting relationships with clients.</p>
<p>Our global client is seeking a <strong>Web Content Manager</strong> to oversee and manage <strong>WordPress CMS</strong>. This role will work closely with developers, editors, marketing, and creative teams to ensure the organization’s website content is engaging, accurate, accessible, and optimized for both user experience and search engines.</p><p>This is an excellent opportunity for a content professional who thrives at the intersection of <strong>digital strategy, web content management, and cross-functional collaboration</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage the <strong>WordPress CMS</strong>, collaborating with developers and editors to support organizational needs.</li><li>Conduct <strong>content audits</strong> to identify gaps, redundancies, and opportunities for improvement.</li><li>Produce <strong>site maps and visualizations</strong> to illustrate website structure and functionality.</li><li>Train staff on best practices for creating and publishing website content.</li><li>Update <strong>HTML, CSS, and JavaScript</strong> as needed to support content and functionality.</li><li>Collaborate with creative, marketing, and technical teams to maintain site standards and brand consistency.</li><li>Implement <strong>SEO strategies</strong> to maximize search rankings and analyze user engagement.</li><li>Create, edit, publish, and retire content including text, images, videos, and interactive web assets.</li><li>Track and manage requests for website updates and new projects, ensuring deadlines are met.</li><li>Roll out and maintain a strategy for managing publishing requests (e.g., office hours).</li><li>Evaluate and streamline <strong>content governance procedures</strong>; maintain documentation libraries.</li><li>Partner with business units to develop engaging <strong>landing pages</strong> and interactive experiences.</li><li>Manage <strong>URL redirects, broken links, and cookie consent content</strong>.</li><li>Serve as the primary contact for troubleshooting <strong>site performance issues</strong>.</li><li>Integrate <strong>keywords, metadata, and analytics</strong> into content strategy for SEO optimization.</li><li>Coordinate content activation with <strong>paid media and social campaigns</strong>.</li><li>Stay current with competitor sites, industry best practices, and innovations in content strategy.</li></ul><p><br></p>
<p> We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Tysons Corner, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This position is ideal for someone with strong organizational skills and the ability to manage multiple tasks efficiently.</p><p>Responsibilities:</p><p>• Greet and assist visitors with courtesy and professionalism.</p><p>• Answer and direct incoming phone calls to the appropriate departments.</p><p>• Manage appointment scheduling and maintain calendars efficiently.</p><p>• Perform general receptionist duties, including handling inquiries and correspondence.</p><p>• Support administrative tasks such as handling mailings, filing and data entry as required.</p><p>• Ensure the reception area remains organized and presentable at all times.</p><p>• Provide information and assistance to customers in a timely manner.</p><p>• Collaborate with other team members to enhance office operations.</p><p><br></p>
<p>We are looking for an experienced Concierge to join our team on a contract basis in McLean, Virginia. This role requires someone who is detail oriented, possesses exceptional customer service skills, strong technical abilities, and demonstrates a proactive approach to guest interactions. As the first point of contact for visitors, you will play a vital role in creating a welcoming and organized environment while adhering to established security and operational protocols. This position is onsite.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for all guests, ensuring a warm and attentive greeting upon arrival.</p><p>• Verify guest identification by checking physical government-issued photo IDs and issuing visitor badges to be worn visibly during their stay.</p><p>• Escort visitors throughout the premises to ensure security compliance and provide personalized assistance during their visit.</p><p>• Maintain a consistent presence at the reception desk, ensuring timely responses to inquiries and requests.</p><p>• Manage communication tools such as Google Workspace and Slack to coordinate visitor schedules and office operations.</p><p>• Provide detailed guidance to visitors regarding the local area, including nearby amenities and transportation options.</p><p>• Support after-hours events twice per month, rotating as needed, to ensure seamless visitor experiences.</p><p>• Uphold a high standard of organization and attention to detail in all reception and concierge services.</p><p>• Collaborate with colleagues to streamline operations and ensure guest satisfaction.</p>
<p>The Patient Access Specialist plays a critical role in ensuring patients have timely and accurate access to healthcare services. This position focuses on patient registration and insurance verification while minimizing barriers to care. The Patient Access Specialist ensures accuracy, compliance, and a positive patient experience from initial contact through service delivery.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Register patients and validate demographic and insurance information</li><li>Obtain prior authorizations and referrals</li><li>Explain financial responsibility and payment options</li><li>Coordinate with clinical departments to ensure accurate patient flow</li><li>Resolve registration or coverage discrepancies</li><li>Maintain compliance with healthcare regulations</li><li>Review and update patient accounts prior to service delivery</li><li>Monitor appointment readiness and resolve access barriers</li><li>Communicate coverage issues to patients with clarity and empathy</li><li>Support revenue cycle accuracy through thorough documentation</li></ul><p><br></p>
