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8 results for Customer Service Manager in Baltimore, MD

Customer Service Representative

Glen Burnie, MD
onsite
Temporary / Contract
21 - 22 USD / Hourly
A growing manufacturer of thermoplastic enclosures is looking for an experienced customer service professional to join their team! The ideal candidate has at least 1-2 years of experience working in a call center capacity, a good customer service aptitude, and excellent communication skills. Must have a background working in the manufacturing industry. The primary job duties in this role include answering calls, email correspondence, responding to customer queries, purchase orders, sending responses to customers, processing purchase orders, entering purchase orders into the system, confirming customers' orders, working directly with the operations and sales teams, handling follow-ups with customers, checking the system and providing updates.
2026-06-24T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-09T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities• Respond to customer inquiries via phone, email, and chat• Resolve issues and document outcomes in CRM systems• Escalate complex issues to internal teams• Identify service trends and improvement opportunities
2026-06-09T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-09T00:00:00Z

Patient Service Representative

Baltimore, MD
onsite
Temporary / Contract
24 - 24 USD / Hourly
We are looking for a Patient Service Representative to support a reimbursement-focused team for a medical device organization in Nottingham, Maryland. This position centers on guiding patients and referral sources through intake, documentation, and coverage verification while delivering a detail-oriented and compassionate experience. The ideal candidate brings prior healthcare-related customer service experience and is comfortable handling high-volume communication, detailed records, and timely follow-up. Responsibilities:• Coordinate incoming patient referrals and intake requests, ensuring all required details are obtained and processed accurately.• Enter and maintain patient demographics, referral information, and service-related documentation in the appropriate systems.• Speak with patients, caregivers, and provider offices to gather missing information and clarify account details.• Review insurance information to confirm eligibility, benefits, and coverage requirements before services move forward.• Place outbound follow-up calls to patients and referral partners to update status, resolve outstanding items, and support next steps.• Deliver attentive customer service by answering questions clearly, addressing concerns promptly, and creating a positive patient experience.• Support patient registration and scheduling-related activities as needed to help maintain efficient service workflows.
2026-06-22T00:00:00Z

Temporary Customer Service Representative

Herndon, VA
onsite
Temporary / Contract
18 - 18 USD / Hourly
<ul><li>We are seeking a Temporary Customer Service Representative to support daily customer interactions and help ensure a positive client experience. This role is ideal for someone with strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. if you are looking for temporary onsite summer work with availability on various days this is the position for you. </li></ul>Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and chat in a professional and timely manner.</li><li>Maintain accurate customer records and document interactions in internal systems. </li><li>Process orders, returns, account updates, and related service transactions. </li><li>Coordinate with internal teams to escalate and resolve more complex concerns.</li><li>Provide product, service, and policy information to customers. </li><li>Support general administrative tasks as needed.</li></ul>
2026-06-15T00:00:00Z

Client Services Assistant/Front Office

Timonium, MD
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for an experienced and dependable Administrative Assistant to support a boutique law firm in Lutherville, Maryland. This position serves as a key point of contact for clients while providing day-to-day administrative support that helps attorneys and staff stay organized and responsive. The ideal candidate brings strong judgment, excellent communication skills, and a thoughtful approach when assisting clients, including older individuals and families managing sensitive matters. Responsibilities: • Welcome clients and visitors, creating a courteous and attentive first impression for everyone entering or contacting the office. • Coordinate meetings, appointments, and deadline tracking to keep attorney calendars and estate-related matters on schedule. • Communicate with accountants, financial advisors, and other outside contacts to support client service and case progression. • Assist with probate-related documents and correspondence, including interactions with the appropriate wills and estate offices. • Prepare billing materials, record payments, and help with routine deposit processing in an accurate and timely manner. • Provide administrative support for trust tax return workflows and related payment activities. • Maintain organized records by updating task trackers, monitoring deadlines, and managing document inventories. • Process incoming mail and digital files by scanning, sorting, and filing materials for easy access and retention. • Support office operations through supply management, daily opening and closing duties, and periodic file review and cleanup.
2026-06-15T00:00:00Z

Account Manager

Arlington, VA
onsite
Permanent / Full Time
110000 - 120000 USD / Yearly
We are looking for an Account Manager to lead client growth and strengthen long-term partnerships within our organization. This permanent role combines revenue ownership with team leadership, guiding efforts across new business development, client onboarding, ongoing engagement, and renewals. The ideal candidate brings a strategic mindset, strong relationship-building skills, and the ability to help teams deliver a high-quality experience that supports retention and sustainable growth. Responsibilities: • Direct and support a team focused on winning new business, launching client relationships successfully, maintaining active engagement, and securing renewals. • Manage segment performance by tracking revenue results, monitoring pipeline activity, preparing forecasts, and driving progress toward established targets. • Shape client engagement plans that encourage continued participation, strengthen satisfaction, and increase long-term account value. • Lead consultative discussions with senior decision-makers to identify business needs and align solutions that address their goals. • Work closely with internal partners to refine programs, enhance communications, and develop strategies tailored to the assigned market segment. • Oversee hiring efforts, onboard new team members effectively, and provide coaching that builds capability and consistent performance. • Ensure a seamless customer journey by aligning sales and account management activities around service quality and responsiveness.
2026-06-01T00:00:00Z