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5 results for Call Center Manager in Baltimore, MD

Customer Service Manager

Washington, DC
onsite
Temporary / Contract
35.15 - 40.7 USD / Hourly
We are looking for a Customer Service Manager to lead a high-quality support experience for a cosmetics organization in Washington, District of Columbia. This Long-term Contract position is ideal for someone who can oversee customer accounts, guide call center service operations, and keep scheduling and dispatch activities running smoothly. The role focuses on building strong service standards, resolving customer needs effectively, and ensuring day-to-day coordination across service channels. Responsibilities: • Direct daily customer service operations, ensuring timely and attentive support across call center interactions. • Manage customer account activity, including issue resolution, service follow-up, and ongoing relationship support. • Coordinate dispatch and scheduling workflows to align service requests with team availability and operational priorities. • Monitor service performance, address escalated concerns, and implement improvements that enhance the customer experience. • Partner with internal teams to maintain accurate information flow related to appointments, requests, and account updates. • Train and support customer service staff on service expectations, communication standards, and problem-solving practices.
2026-06-18T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities• Respond to customer inquiries via phone, email, and chat• Resolve issues and document outcomes in CRM systems• Escalate complex issues to internal teams• Identify service trends and improvement opportunities
2026-06-09T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-09T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-09T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary / Contract
17.1 - 18 USD / Hourly
We are looking for a detail-oriented Customer Service Representative II to support vehicle intake and records processing for an impound operations team in Baltimore, Maryland. This Contract position is ideal for someone who can balance customer service, documentation accuracy, and careful handling of sensitive vehicle and property information. The person in this role will help maintain organized records, verify incoming documentation, and ensure each vehicle is processed thoroughly and consistently. Responsibilities: • Process incoming vehicle documentation by reviewing, validating, and marking intake records for units received at the impound facility. • Examine police reports and related paperwork to confirm vehicle details, determine the cause of impoundment, and note key location information for tracking purposes. • Inspect vehicles to verify identifying information such as VIN, tag number, make, model, color, year, and mileage, and compare findings against supporting records. • Document vehicle condition by taking photographs, with close attention to any visible damage present at the time of receipt. • Receive and secure vehicle keys, complete key control documentation, and maintain accurate tracking of stored keys. • Remove visible valuables when required, record all personal property, and transfer items to a designated secure storage area using proper chain-of-custody procedures. • Complete inventory and control forms by recording billing details, tow information, storage location, and associated property references, then obtain required signatures for accuracy. • Enter vehicle and property information into the database, upload supporting images, and assemble complete case files for supervisor review. • Label vehicles with tracking identifiers, impound dates, and property references, and maintain a daily log of all vehicles processed. • Communicate potential security concerns, including signs of tampering or unsecured custom equipment, to appropriate personnel and assist with related operational tasks as needed.
2026-06-17T00:00:00Z