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14 results for Call Center Manager in Baltimore, MD

Customer Service Representative
  • Washington, DC
  • onsite
  • Temporary
  • 19.00 - 22.00 USD / Hourly
  • We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position where you will play a key role in assisting individuals with housing waitlist inquiries and applications. The ideal candidate is detail-oriented, organized, and committed to providing outstanding service.<br><br>Responsibilities:<br>• Communicate effectively with individuals on the housing waitlist or those seeking to apply.<br>• Collect and manage physical documents to ensure accurate recordkeeping.<br>• Update and maintain information in the company database with precision.<br>• Scan and file documents systematically for easy access and retrieval.<br>• Perform general clerical and administrative duties to support office operations.<br>• Handle inbound and outbound calls to address customer inquiries.<br>• Provide clear and attentive assistance to customers via phone and email.<br>• Process orders and ensure accurate entry of information into the system.<br>• Collaborate with team members to ensure smooth workflows and customer satisfaction.
  • 2026-02-11T20:04:50Z
Vice President of Operations
  • Baltimore, MD
  • onsite
  • Permanent
  • 180000.00 - 250000.00 USD / Yearly
  • <p>Robert Half seeking a dynamic and strategic <strong>Vice President of Operations</strong> to lead and scale our clients operational engine. This executive leader will oversee end-to-end operations, including back office administrative functions, customer service, call center operations, contract negotiations, fulfillment, and continuous process improvement. As a key partner to the executive team, the VP of Operations will also drive high-impact special projects that support growth, efficiency, and exceptional customer experiences. This job sites on site full-time Monday-Friday and will have some light quarterly travel involved. Please apply to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>This is a highly visible role for a results-oriented leader who thrives in fast-paced environments and knows how to translate strategy into execution.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Operational Leadership:</strong> Provide executive oversight of all operational functions, ensuring efficiency, scalability, and alignment with company goals.</li><li><strong>Customer Experience & Call Center Oversight:</strong> Lead customer service and call center teams to deliver consistent, high-quality experiences while optimizing performance metrics.</li><li><strong>Administrative & Fulfillment Excellence:</strong> Ensure seamless administrative operations and fulfillment processes that support both internal teams and external partners.</li><li><strong>Contract Negotiations:</strong> Lead and support contract negotiations with vendors, partners, and service providers to drive value and mitigate risk.</li><li><strong>Process Enhancement:</strong> Identify, design, and implement process improvements that increase efficiency, reduce costs, and improve quality.</li><li><strong>Executive Collaboration:</strong> Partner closely with the executive leadership team on cross-functional initiatives and special projects critical to the company’s growth and transformation.</li><li><strong>Team Development:</strong> Build, mentor, and inspire high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.</li><li><strong>Performance Management:</strong> Establish KPIs, dashboards, and reporting to track operational success and inform executive decision-making.</li></ul><p><br></p>
  • 2026-02-20T13:44:06Z
Office Manager
  • Brentwood, MD
  • onsite
  • Temporary
  • 20.90 - 24.20 USD / Hourly
  • <p>We are looking for a detail-oriented Office Manager for a possible contract-hire position in Brentwood, Maryland. This role involves managing the administrative duties for the office.</p><p><br></p><p>Responsibilities:</p><p>• Handle admin tasks (data entry, filing, ordering supplies, customer service).</p><p>• Entry of accounts payable and accounts receivable.</p><p>• Utilize QuickBooks for tracking and reconciling financial data.</p><p><br></p>
  • 2026-02-24T15:48:40Z
Office Manager
  • Herndon, VA
  • onsite
  • Temporary
  • 20.00 - 22.00 USD / Hourly
  • <p>We are looking for a detail-oriented Office Manager to join our team in Herndon, Virginia. The Office Manager oversees administrative functions and ensures smooth day-to-day office operations. As part of this contract position, you will oversee daily office operations, ensuring seamless functionality and a well-organized workspace. This role requires a proactive individual who can manage supplies, and assist with administrative tasks. You will be working onsite.</p><p><br></p><p>Responsibilities:</p><p>• Oversee front office operations, including welcoming visitors and managing incoming calls.</p><p>• Manage inventory and order office supplies while maintaining relationships with vendors.</p><p>• Supervise administrative staff and delegate responsibilities.</p><p>• Maintain records, reports, and office systems.</p><p>• Support HR functions such as onboarding and timesheet approval.</p><p>• Coordinate meetings, events, and communication between departments.</p>
  • 2026-02-13T18:18:42Z
Office Manager
  • Linthicum, MD
  • onsite
  • Temporary
  • 24.00 - 32.00 USD / Hourly
  • <p>We are seeking an Office Manager to lead day-to-day office operations, vendor management, facilities coordination, meeting logistics, and light HR administrative support.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee front office, supplies, equipment, and vendor coordination.</li><li>Coordinate facilities, maintenance tickets, and safety/compliance tasks.</li><li>Manage calendars for shared spaces; support leadership with meeting logistics.</li><li>Assist with onboarding checklists and expense tracking.</li></ul><p><strong>Software/Tools:</strong></p><ul><li><strong>Productivity:</strong> Microsoft 365 (Outlook/Excel/Word/Teams), SharePoint</li><li><strong>Facilities/Ticketing:</strong> Jira/ServiceNow or FM systems</li><li><strong>Scheduling/Visitors:</strong> Outlook Rooms, Envoy or similar</li></ul><p><br></p>
  • 2026-02-24T13:38:40Z
Office Manager
  • Wilmington, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Thriving Wilmington Delaware firm seeks an Office Manager with proven bookkeeping skills. In this role, you will assist with data entry, drafting email correspondence, assisting with tax preparation support, overseeing meeting coordination, assisting with accounts payable transactions, vendor invoicing, processing expense reports, maintaining office inventory, and perform bookkeeping tasks. In this Office Manager role, you will keep aligned with compliance by following general accounting policies and procedures. We are looking for someone with excellent multitasking abilities and high attention to detail.</p><p><br></p><p>Responsibilities </p><p>·      Assist with administrative support</p><p>·      Data Entry</p><p>·      Maintain Vendor Relationships</p><p>·      Maintain internal file/record keeping system</p><p>·      Calendar Management</p><p>·      Handle incoming and outgoing mail/packages</p><p>·      Develop and implement office policies and procedures</p>
  • 2026-02-25T15:48:43Z
Facilities Coordinator 1
  • Walkersville, MD
  • remote
  • Temporary
  • 17.00 - 19.00 USD / Hourly
  • We are looking for a Facilities Coordinator to join our team in Walkersville, Maryland. In this contract role, you will support the daily operations of the facility by coordinating property management tasks, assisting with logistics, and ensuring smooth vendor interactions. This position offers the opportunity for permanent placement after 90 days based on performance.<br><br>Responsibilities:<br>• Monitor the facility continuously to ensure operational efficiency and address any issues promptly.<br>• Collaborate with property managers to organize routine property management tasks, including procurement of supplies and services.<br>• Coordinate and schedule maintenance activities to minimize disruptions.<br>• Assist with tactical planning to support the goals and objectives of the facility management team.<br>• Organize special events and provide logistical support for meetings and conference room reservations.<br>• Act as a point of contact for visitors and guests, ensuring their needs are met.<br>• Provide clear instructions to vendors, service providers, and facilities staff to ensure seamless execution of tasks.<br>• Maintain small facility management tasks and offer project-specific assistance as needed.<br>• Ensure timely follow-up with customers to address concerns and provide solutions.<br>• Support the team with administrative duties, including managing vehicle and equipment logistics.
  • 2026-02-03T15:48:42Z
Senior Platform Engineer
  • Washington, DC
  • onsite
  • Temporary
  • 50.00 - 55.00 USD / Hourly
  • <p>The Senior Platform Engineer will be responsible for designing, building, and optimizing cloud infrastructure solutions on Microsoft Azure. You will ensure that the platform is scalable, highly available, secure, and cost-efficient. As a senior member of the team, you will collaborate with cross-functional teams, including cloud architects, security teams, and development teams, to implement cutting-edge cloud solutions that meet business requirements and enhance overall operational performance.</p><p>You will have the opportunity to work with a dynamic, forward-thinking team, leveraging the latest in cloud technologies to optimize the platform, automate processes, and ensure a robust, enterprise-grade cloud environment. This work is located onsite in the DC area.</p><p><strong>A public trust is required for this role.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design and implementation of scalable, reliable, and secure cloud-based platform solutions using Azure services (e.g., Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure App Services, Azure Storage).</li><li>Collaborate with business units and technical teams to understand requirements and design cloud solutions that align with business needs and IT strategy.</li><li>Architect cloud solutions to ensure high availability, disaster recovery, and performance optimization in a multi-cloud or hybrid environment.</li><li>Manage and maintain cloud infrastructure, ensuring consistent performance, scalability, and security of cloud-hosted applications.</li><li>Implement and maintain infrastructure automation using Infrastructure as Code (IaC) tools such as Terraform, Azure Resource Manager (ARM) templates, and Azure DevOps.</li><li>Implement security best practices for cloud resources, including encryption, identity and access management (IAM), firewall configuration, and network security.</li><li>Use tools like Azure Security Center to monitor vulnerabilities, threat intelligence, and security events.</li><li>Build and maintain CI/CD pipelines to automate the deployment of cloud applications and infrastructure updates using tools such as Azure DevOps, GitLab, or Jenkins.</li><li>Automate infrastructure provisioning, monitoring, and scaling to optimize operations and reduce manual intervention.</li><li>Drive the adoption of DevOps and automation practices across the organization to accelerate development cycles and improve platform reliability.</li><li>Monitor the health and performance of cloud resources using Azure Monitor, Log Analytics, and other monitoring tools.</li><li>Perform ongoing tuning and optimization of cloud resources to improve system performance and minimize operational costs.</li><li>Analyze system logs and metrics to troubleshoot, resolve, and prevent issues related to cloud-based applications and services.</li><li>Develop and maintain comprehensive documentation for cloud architectures, configurations, automation processes, and troubleshooting procedures.</li></ul>
  • 2026-01-28T16:28:46Z
Senior Fund Accountant
  • Washington, DC
  • remote
  • Permanent
  • 115000.00 - 135000.00 USD / Yearly
  • <p>My client is looking for a Senior Fund Accountant in the private equity space. This opportunity offers excellent compensation, benefits, strong work/life balance, and excellent work culture! Come apply now!</p><p><br></p><p><strong>Position Overview</strong></p><p>The Senior Accountant will play a critical role within a fast‑paced private equity environment. This individual will work closely with fund administrators, external auditors, tax advisors, and internal finance leadership. The role offers exposure to capital activity, credit facility management, cash flow forecasting, and special projects tied to fund operations and investment activity. This position is ideal for an ambitious accountant who is detail‑oriented, analytical, and eager to grow within a sophisticated investment platform.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Work with the fund administrator to reconcile quarterly financial reporting</p><p>Coordinate the preparation and issuance of capital calls, distributions, and partner account statements.</p><p>Assist with annual audit and tax processes, including preparing supporting schedules, financial statement footnotes, and audit documentation.</p><p>Respond to investor inquiries in a timely manner, ensuring accuracy and clarity of information.</p><p>Initiate, monitor, and track borrowings under fund credit facilities, ensuring compliance with all loan covenants.</p><p>Manage liquidity needs and collaborate with the fund administrator on daily wires for investment activity.</p><p>Prepare, analyze, and review Fund financial statements, NAV calculations, and internal management reporting.</p><p>Support cash flow forecasting, liquidity analysis, and operational budgeting for the private equity funds.</p><p>Assist with special projects involving fund operations, performance analytics, valuation support, or internal reporting enhancements.</p><p>Partner with corporate accounting, investor relations, and external service providers to ensure accurate, timely reporting across all fund activities.</p>
  • 2026-02-11T15:04:22Z
Office Manager
  • Washington, DC
  • onsite
  • Permanent
  • 75000.00 - 85000.00 USD / Yearly
  • <p>Office Manager ~ $80k Washington, D.C. area</p><p>Great benefits, 401(k), career growth,</p><p><br></p><p>My client is a missionbased nonprofit located in Washington, D.C. with a newly created role for an Office Manager. The Office Manager will be responsible for overseeing office operations including IT support, vendor maintenance, onboarding new hires, facilities, and supporting the COO. This Office Manager is an exciting opportunity that will help shape the culture and morale of the organization and be a the point of contact for human resources, technology support, and meeting and greeting guest. The Office Manager will be responsible for the following duties:</p><p><br></p><p>• Managing office operations, ordering supplies, conference room set-up</p><p>• Assisting with IT set-up and onboarding of new hires</p><p>• Process expense report, vendor payables, and manage the office budget</p><p>• Responsible for managing the calendar of the COO</p><p>• Vendor relations and managing facilities relations</p><p>• Manage Personnel records/documentation, assisting HR Director as needed</p><p><br></p><p>All interested candidates in the Office Manager role and other fulltime permanent opportunities in the Washington, D.C. area please send your resume Justin Decker via LinkedIn.</p><p><br></p><p>Requirements:</p><p>BS/BA degree preferred</p><p>2 years’ experience in similar role</p><p>Proficiency in MS Office, must be computer savvy</p><p>Excellent communication both written and verbal</p><p>All interested candidates in the EA/Office Manager role and other fulltime permanent opportunities in the Washington, D.C. area please send your resume Justin Decker via LinkedIn.</p>
  • 2026-02-17T18:23:42Z
Part Time Office Manager
  • Tysons Corner, VA
  • onsite
  • Temporary
  • 20.00 - 22.00 USD / Hourly
  • <p>Join our team as a Part-Time Office Manager! If you’re a proactive, organized professional with excellent communication skills, this is an exciting opportunity to make a tangible impact in a dynamic work environment. You will be working flexible days, 20 hours per week onsite Monday to Friday for 5 hours between 8 am to 5 pm.</p><p><br></p><p>Key Responsibilities:</p><p>Greeting guest</p><p>Manage travel for the CEO, expense reports and event coordination.</p><p>Support accounting operations</p><p>Coordinating with stakeholders</p><p>Filing and scanning documents</p><p>Order and maintain office supplies and equipment</p><p>Handling mailings</p><p>Phone calls and follow up on calls and emails</p>
  • 2026-02-19T19:13:49Z
Office Manager
  • Silver Spring, MD
  • onsite
  • Temporary
  • 23.00 - 27.00 USD / Hourly
  • <p>Our client is seeking an experienced and proactive Office Manager to ensure the smooth operation of day-to-day office activities. This role is critical in helping drive organizational efficiency by coordinating administrative tasks, supporting staff, and overseeing operational workflows.</p><p><br></p><p>Responsibilities:</p><p> • Manage office operations, including budgeting, supplies, and vendor contracts.</p><p> • Supervise administrative staff and delegate responsibilities.</p><p> • Maintain records, reports, and office systems.</p><p> • Support HR functions such as onboarding and timesheet approval.</p><p> • Coordinate meetings, events, and communication between departments.</p><p> </p><p> </p>
  • 2026-02-17T15:58:45Z
Lead PP&C Engineer
  • Reston, VA
  • onsite
  • Permanent
  • 150000.00 - 165000.00 USD / Yearly
  • We are looking for a Lead PP& C Engineer to oversee the design, configuration, and management of advanced Microsoft 365 environments in Reston, Virginia. This role is ideal for a systems engineering expert with a passion for driving innovation, enabling user productivity, and ensuring secure and efficient technology adoption. You will collaborate across teams to deliver cutting-edge solutions and contribute to the growth of organizational capabilities.<br><br>Responsibilities:<br>• Design and configure scalable Microsoft 365 environments to enhance organizational efficiency.<br>• Lead the integration of AI-driven tools, including Copilot, to modernize workflows and improve productivity.<br>• Provide expert-level support and guidance for SharePoint, Power Automate, and Power Apps usage.<br>• Collaborate with cross-functional teams to develop and refine collaborative solutions.<br>• Conduct user training and enablement sessions to maximize technology adoption and engagement.<br>• Monitor and address Microsoft 365 resources, including Service Health, Message Center, and Secure Score, to ensure optimal performance and security.<br>• Diagnose and resolve complex system and application issues effectively.<br>• Research and implement new Microsoft 365 features, tools, and best practices to enhance system capabilities.<br>• Create and maintain comprehensive documentation of system architecture, requirements, and testing procedures.<br>• Mentor less experienced engineers to foster skill development and drive team improvements.
  • 2026-02-19T20:04:10Z
Office Manager
  • Fairfax, VA
  • onsite
  • Temporary
  • 20.00 - 25.00 USD / Hourly
  • <p>We are seeking a highly organized and responsible Office Manager to join our team. In this position, you will play a crucial role in streamlining our day-to-day operations and maintaining an enriching, productive work environment. The ideal candidate is detail-oriented, resourceful, and able to manage multiple tasks efficiently.</p><p>Responsibilities:</p><p>·   Oversee and support all administrative duties in the office and ensure smooth operations.   </p><p>·   Manage office supplies inventory and place orders as necessary.</p><p>·   Perform reception duties such as answering phones where necessary.</p><p>·   Manage office layout planning and office moves, and with office refurbishment.</p><p>·   Organize and maintain office common areas.</p><p>·   Perform as HR to coordinate and direct administrative support functions for the office</p><p>·   Coordinate logistics for events and meetings, including booking transportation, accommodations, and catering.</p>
  • 2026-02-13T18:08:40Z