<p>A Call Center Representative manages incoming and outgoing customer interactions to provide support, resolve concerns, and offer information about the organization’s products and services. This role is essential for ensuring customer satisfaction and contributing to the company's reputation for excellent service. Strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced setting are key to success in this position.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Engagement:</strong> Respond to customer inquiries via phone calls, emails, or chats in a prompt and professional manner.</li><li><strong>Problem-Solving:</strong> Diagnose and resolve customer issues, while escalating complex challenges to appropriate team members.</li><li><strong>Expertise in Products:</strong> Develop a comprehensive understanding of company offerings to deliver accurate information and provide tailored recommendations.</li><li><strong>Recordkeeping:</strong> Input customer details, inquiries, and feedback into the company’s Customer Relationship Management (CRM) system, such as Salesforce.</li><li><strong>Sales Assistance:</strong> Identify opportunities for upselling or cross-selling to address customer needs when applicable.</li><li><strong>Performance Standards:</strong> Achieve or exceed key performance metrics, including issue resolution time, customer satisfaction ratings, and call volume benchmarks.</li></ul><p><br></p>
<p><strong>Job Summary:</strong></p><p>We are seeking a <strong>Bilingual Customer Service Representative (English-Spanish)</strong> to provide exceptional service to a diverse customer base. The ideal candidate will be fluent in both English and Spanish and skilled in communicating clearly and professionally across various channels including phone, email, and chat. You will assist customers with inquiries, resolve concerns, and ensure a positive customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries in <strong>both English and Spanish</strong> via phone, email, chat, or in-person.</li><li>Provide accurate information regarding products, services, billing, and policies.</li><li>Resolve customer complaints efficiently while maintaining a positive and empathetic attitude.</li><li>Document all customer interactions and maintain up-to-date records in our CRM system.</li><li>Escalate complex issues to supervisors or appropriate departments when necessary.</li><li>Adhere to company policies, procedures, and performance standards.</li><li>Maintain a thorough knowledge of company products and services to better assist customers.</li><li>Meet individual and team performance goals such as call resolution time, customer satisfaction, and productivity metrics.</li></ul><p><br></p>
<p>Robert Half is partnering with a client in the financial services industry to hire a <strong>Client Service Manager</strong>. This hybrid role is based in Tysons, VA, with 3 days in the office each week. It’s an excellent opportunity for professionals who thrive in a client-facing environment and enjoy supporting both clients and advisors with high-quality service and attention to detail. As a <strong>Client Service Manager</strong>, you will play a key role in ensuring smooth account operations, and delivering outstanding service that reflects the firm’s commitment to excellence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for clients, delivering a welcoming and professional experience from the first interaction onward</li><li>Support advisors and clients by providing timely account information and assisting with day-to-day service needs</li><li>Manage accounts by overseeing new account setup, maintaining accurate documentation and records, processing deposits and paperwork, and coordinating appointments</li><li>Foster strong client relationships by anticipating needs, addressing questions, and proactively resolving issues</li><li>Handle phone communications with professionalism and good judgment, ensuring all inquiries are managed through to resolution</li><li>Ensure full compliance with industry regulations and internal policies in all aspects of client service</li><li>Welcome and assist clients and guests during visits, reinforcing a high-quality, service-oriented environment</li></ul><p><br></p>
<p>Our client, a large NP in Washington, DC is looking for a Financial Assurance Manager to join their accounting team. This is a new position, and this Financial Assurance Manager will be responsible for overseeing the financial assurance processes, ensuring compliance with regulatory requirements, and ensuring the timely completion of all financial audits. The Financial Assurance Manager is responsible for coordinating and managing the various financial audits of the pensions and healthcare trusts. This position is also responsible for ensuring the timely filing of annual Forms 5500 and 990 for each trust, preparing documents required under the MOU with OSM, and recommending improvements to financial processes.</p><p><br></p><p>KEY RESPONSIBILITIES:</p><p><br></p><ul><li>Lead and manage financial assurance audits with external auditors, including annual financial statements for 8 separate trusts, special annual agreed-upon procedures (AUP), Centers for Medicare Services (CMS), and ad-hoc audits involving various federal agencies.</li><li>Develop and implement financial assurance policies and procedures to ensure alignment with regulatory standards and adherence to internal controls.</li><li>Manage the preparation of external actuarial reports for all 8 trusts, coordinating data compilation from finance, research, and investment teams.</li><li>Ensure the accurate and timely submission of required filings, including Forms 990 and 5500, OSM submissions, PBGC reports, and PCORI filings.</li><li>Reconcile beneficiary lists for the Combined Benefit Fund (CBF), 92 Benefit Plan, and 93 Benefit Plan, preparing reports to be filed with OSM by designated deadlines.</li><li>Conduct the required time study for allocations every three years, including data collection, analysis, and reporting to the CFO, and manage the audit for external verification of updated allocations.</li><li>Maintain a detailed audit calendar, ensuring the department is well-prepared for upcoming audits, regulatory filings, and legal reviews.</li><li>Work closely with internal departments and external auditors to support financial operations and ensure compliance. Participate in cross-functional initiatives.</li><li>Supervise the Assurance Accountant and collaborate with finance staff to maintain audit readiness and ensure compliance with regulations and standards.</li></ul><p>The ideal candidate for this Financial Assurance Manager role will have an ACTIVE CPA, 5+ years of audit experience coming out of a Big 4 or large regional firm, at least 3 years of supervisory, strong organizational and problem-solving skills as well as exceptional communication and interpersonal skills. This role is 3 days/week in the office in DC and the comp range for this position is 130-155K in base salary plus full benefits. To apply to this Financial Assurance Manager role please do so through this posting or reach out to Caren Bromberg Bach on LinkedIn or call Caren Bach at 301.965.9035. </p><p><br></p>
We are looking for an experienced Project Manager/Sr. Consultant to oversee strategic initiatives, including complex technical projects. This long-term contract position is based in Lancaster, Pennsylvania, and offers an excellent opportunity to lead critical operations while collaborating with cross-functional teams and external partners.<br><br>Responsibilities:<br>• Manage all phases of assigned projects, from initial intake through successful closure.<br>• Oversee the planning and execution of a data center relocation and ServiceNow ITSM implementation.<br>• Collaborate closely with internal teams and external partners to ensure alignment and timely delivery of project milestones.<br>• Utilize the Waterfall methodology to guide project workflows and maintain structured processes.<br>• Hold team members accountable for their responsibilities by fostering clear communication and decision-making.<br>• Address risks proactively, driving them toward actionable resolutions.<br>• Adhere to organizational standards and best practices throughout the project lifecycle.<br>• Coordinate with stakeholders to ensure project goals are met and expectations are managed effectively.<br>• Serve as the primary point of contact for all project-related activities, ensuring smooth collaboration across parties.
<p>We are looking for a dedicated Office Manager to join our team in Fairfax, Virginia. In this role, you will play a pivotal part in ensuring the office runs smoothly while supporting senior executives and contributing to overall operational efficiency. The position offers significant opportunities for career development within a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive administrative assistance to senior executives, ensuring all tasks are completed efficiently and on time.</p><p>• Oversee office operations, including managing supplies inventory, placing orders, and maintaining a well-organized workspace.</p><p>• Handle scheduling for group meetings, maintain calendars, and coordinate travel arrangements for team members as needed.</p><p>• Manage incoming and outgoing mail, ensuring timely delivery and organization of correspondence.</p><p>• Assist with the planning and execution of office layouts, relocations, and company events.</p><p>• Develop and implement office policies and procedures, ensuring compliance and consistency across the organization.</p><p>• Engage with service providers to address facility management needs and ensure smooth daily operations.</p><p>• Prepare client reports, proofread memos, and contribute to the development of high-quality presentations.</p><p>• Identify and implement improvements to office processes, enhancing overall efficiency and productivity.</p><p><br></p><p>All interested candidates in this Office Manager role and other fulltime opportunities across Washington, D.C. area please send your resume to Justin Decker via LinkedIn. </p>
<p>Are you an experienced Office Manager looking for an opportunity to showcase your organizational skills and leadership abilities? Our client, a growing company in the Rosedale area, is seeking a dynamic and resourceful individual to join their team as a Temp-to-Hire Office Manager. This position offers the potential to transition into a long-term role and is ideal for someone with exceptional multitasking abilities and a knack for problem-solving.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee daily office operations, ensuring a well-organized and efficient work environment.</li><li>Manage administrative staff and provide guidance on priorities, deadlines, and workflow.</li><li>Handle scheduling duties, including meetings, appointments, and office events.</li><li>Streamline office procedures and support operational improvements.</li><li>Serve as a liaison between departments, ensuring smooth communication and collaboration.</li><li>Manage vendor relationships, office supplies, and inventory procurement.</li><li>Provide support with data entry, customer service, and other general administrative duties as needed.</li></ul><p><br></p>
<p>Innovative firm located in Northern Delaware Area is looking to staff a highly organized, proactive, and detail-oriented Office Manager to oversee day-to-day administrative operations. In this role, you will assist with data entry, drafting email correspondence, assisting with maintaining vendor records, overseeing meeting coordination, assisting with accounts payable transactions, vendor invoicing, processing expense reports, maintaining office inventory, and perform bookkeeping tasks. In this Office Manager role, you will keep aligned with compliance by following general accounting policies and procedures. We are looking for someone with excellent multitasking abilities and high attention to detail.</p><p><br></p><p>Responsibilities </p><p>· Assist with administrative support</p><p>· Data Entry/Scanning/Phones</p><p>· Process vendor invoices and payments</p><p>· Organize office operations and procedures</p><p>· Compliance Management – HIPAA/OSHA</p><p>· Maintain internal file/record keeping system</p><p>· Calendar Management</p><p>· Handle incoming and outgoing mail/packages</p><p>· Assist with marketing projects as needed</p><p>· Support budgeting and bookkeeping procedures</p>
<p>We are looking for a Manager of Meetings & Member Services to join an international trade association based in Washington, District of Columbia. This newly created position offers an exciting opportunity to oversee event planning and member services, working closely with sponsors and participants. The role involves managing a variety of in-person and virtual events, ensuring smooth operations and impactful experiences.</p><p><br></p><p>Responsibilities:</p><p>• Plan and organize a diverse range of events, including webinars, conferences, seminars, and briefings, both locally and internationally.</p><p>• Coordinate event logistics, such as speaker arrangements, presentation materials, and deadlines, to ensure seamless execution.</p><p>• Utilize web-based tools to develop and maintain detailed project plans, tracking event specifics and ensuring timelines are met.</p><p>• Manage venue selection and supplier coordination to align with event specifications and organizational needs.</p><p>• Oversee budgeting and financial tracking for events, monitoring expenses, reporting variances, and ensuring timely payment of invoices.</p><p>• Draft comprehensive meeting specifications and communicate requirements to venues and suppliers.</p><p>• Support sponsor engagement and participant communications to foster meaningful connections and successful events.</p><p>• Ensure compliance with organizational policies and standards during event planning and execution.</p><p><br></p><p>All interested candidates in the Manager Meetings & Member Services<strong> </strong>role and other fulltime opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.</p>
<p><strong>Quality Engineer</strong> role with excellent growth potential</p><ul><li>Manage the quality management system, ensuring policy implementation and maintenance and reporting to plant leadership.</li><li>Lead corrective action processes to focus on significant improvement opportunities and ensure timeliness, implementation, and effectiveness.</li><li>Communicate with customers, leadership, sales, marketing, and customer services to resolve quality complaints and returned goods issues.</li><li><strong>Facilitate the development </strong>of procedures and instructions to meet <strong>ISO-9001</strong> standards and business objectives to improve products and processes standardization; minimize errors, delays, and costs; and prevent defects at all stages of the manufacturing process.</li><li>Create and maintain quality information systems and surveys to track and report key quality KPI's to support maintenance of ISO-9001 standards and business objectives. Analyzes data to identify trends in product quality or defects with the goal of mitigating and preventing recurrence and future defects.</li><li>Review internal and external quality standards to ensure manufactured products meet and exceed company, ISO-9001, government, and customer expectations.</li><li><strong>Lead projects to improve and maintain the quality management system</strong>, driving quality standards for in-process and finished goods products and materials.</li><li>Maintain quality system documentation, notifying management and associates of issues and revisions affecting them and maintaining record-keeping compliance.</li><li>Provide training and guidance to associates at all levels.</li><li>Serve as ISO-9001 lead auditor, managing the internal quality audit function to balance compliance needs with value-added activities. Maintain audit records including schedules, checklists, reports, corrective action requests, and auditor qualifications.</li><li>Perform other duties as requested, directed, or assigned.</li></ul><p><br></p>
<p>We are seeking an experienced Vice President of Operations<strong> </strong>to lead and optimize our warehousing, distribution, and logistics functions in Hanover, Maryland. This is a key leadership role focused on ensuring operational excellence and supporting the continued growth and scalability of our organization. The ideal candidate will bring a strong strategic mindset, proven leadership skills, and a track record of driving operational improvements.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide strategic oversight of operations across multiple warehouse facilities, ensuring efficient workflows, high productivity, and effective resource utilization.</li><li>Lead and support the Warehousing Managing Director, advocating for distribution priorities aligned with organizational growth objectives.</li><li>Design and implement enhanced production oversight strategies to improve processes, efficiency, and performance.</li><li>Collaborate cross-functionally with Accounting, Sales, Purchasing, and Customer Service teams to ensure operational alignment and seamless communication.</li><li>Oversee inventory management, including annual audits, cycle counts, accuracy metrics, and inventory replenishment processes.</li><li>Manage staffing for all warehouse operations and direct procurement and maintenance of equipment, including material handling and production assets.</li><li>Optimize warehouse layout and design to improve throughput, reduce costs, and support future expansion.</li><li>Negotiate and manage transportation contracts, including partnerships with trucking companies, small-package carriers, and freight importers.</li><li>Lead the operational transition to an upgraded software system, ensuring the distribution team is prepared and properly trained.</li><li>Oversee IT equipment purchases and develop custom reporting tools to improve visibility and operational decision-making.</li></ul><p><br></p>
<p>Robert Half is seeking an experienced, strategic, and results-driven <strong>Director of Service </strong>to lead and manage all aspects of commercial service operations across multiple locations. This role is responsible for driving operational excellence, ensuring high levels of customer satisfaction, maintaining service quality standards, and developing high-performing teams. The ideal candidate will have a proven background in service management within the commercial HVAC (or similar) industry, with strong leadership, organizational, and technical skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Leadership & Team Management:</strong></li><li><strong>Lead, mentor, and develop service managers and technicians across all locations to ensure high performance and accountability.</strong></li><li>Foster a culture of safety, customer service, and continuous improvement.</li><li>Establish and monitor key performance indicators (KPIs) for service teams.</li><li><strong>Operational Oversight:</strong></li><li><strong>Oversee daily operations of service departments across multiple branches.</strong></li><li>Standardize service processes, documentation, and reporting for consistency and compliance.</li><li>Ensure adherence to all company policies, safety regulations, and industry best practices.</li><li><strong>Customer Satisfaction & Quality Assurance:</strong></li><li><strong>Monitor customer feedback and service outcomes to ensure client satisfaction.</strong></li><li>Implement quality control measures and resolve escalated service issues promptly and professionally.</li><li>Drive initiatives to reduce callbacks and improve first-time fix rates.</li><li><strong>Strategic Planning & Growth:</strong></li><li><strong>Collaborate with executive leadership to develop and execute strategic plans to grow the service department.</strong></li><li>Identify new revenue opportunities, service offerings, or geographic expansion strategies.</li><li>Support integration and onboarding of newly acquired locations or teams.</li><li><strong>Financial Management:</strong></li><li><strong>Develop and manage departmental budgets, forecasts, and resource planning.</strong></li><li>Monitor financial performance, labor utilization, and service profitability.</li><li>Drive cost-effective operations while maintaining service quality.</li><li><strong>Technology & Reporting:</strong></li><li><strong>Leverage field service management software and tools to improve efficiency and transparency.</strong></li><li>Produce regular reports on operational performance, customer satisfaction, and employee productivity.</li></ul><p><br></p>
<p>We have partnered with a reputable production company on their search for a Payroll Supervisor with in-depth knowledge of payroll procedures, regulations, and compliance requirements. In this role, you will oversee the processing of a high volume of bi-weekly payroll, ensuring policies and procedures are being followed, review and approve payroll adjustments, calculate wages, deductions, and withholdings, maintain accurate payroll records and employee data, assist with the month end close process, manage the performance of the payroll department, and prepare the annual payroll budget. Overall, as the Payroll Supervisor you will ensure the effective use of internal plans and positive employee relations while overseeing the payroll process for the company.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the activities of the payroll department to guarantee accurate payroll</p><p>• Supervise the payroll staff to ensure the department's objectives and directions are met</p><p>• Provide assistance to the Payroll Manager in the review and finalization of bi-weekly, weekly, and monthly payrolls</p><p>• Assist in the preparation of periodic reports and verification of payroll data</p><p>• Handle payroll-related inquiries and resolve employee issues in a timely and detail-oriented manner</p><p>• Aid in the preparation and interpretation of written policies and procedures for the payroll department</p><p>• Supervise high volume payroll entries using ADP WFN, ServiceTitan time, payroll adjustments, and special payments</p><p>• Assist with the calculation and tracking of overpayments</p><p>• Display knowledge of basic accounting principles and the ability to track, organize, analyze, and report data clearly</p><p>• Provide information upon request regarding employment verification, wages, periods of employment, etc., in accordance with Federal, state, and Local laws</p><p>• Act as a backup for Payroll Practitioners and act on behalf of the Payroll Manager in their absence</p><p>• Stay updated on Federal, State, and Local laws and regulations.</p>
