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14 results for Call Center Manager in Baltimore, MD

Collections Specialist
  • Wilmington Nt, DE
  • onsite
  • Contract / Temporary to Hire
  • 20.90 - 24.20 USD / Hourly
  • <p>Are you an experienced <strong>Collections Specialist</strong> ready to bring your expertise to a dynamic and reputable HVAC company in Wilmington, DE? We’re looking for a results-driven professional to join our team and play a pivotal role in maintaining financial health while providing exceptional service to our clients.</p><p><br></p><p><strong>Why Work With Us?</strong></p><ul><li><strong>Reputable Organization:</strong> Be part of a trusted name in the HVAC industry, recognized for quality and excellence.</li><li><strong>Career Growth:</strong> Opportunity to transition to a permanent role, with room for advancement.</li><li><strong>Team Environment:</strong> Join a supportive team that values collaboration and innovation.</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and monitor <strong>accounts receivable</strong> to ensure timely collections.</li><li>Communicate with customers to resolve payment discrepancies and secure outstanding payments.</li><li>Collaborate with internal teams to address and resolve account issues.</li><li>Prepare and maintain detailed records of collection activities.</li><li>Provide exceptional customer service while balancing firm but professional collections practices.</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li><strong>Experience:</strong> 2+ years in collections or accounts receivable, preferably in a service-based industry.</li><li><strong>Skills:</strong> Strong negotiation, communication, and problem-solving skills.</li><li><strong>Tech-Savvy:</strong> Proficiency in accounting software and Microsoft Office Suite.</li><li><strong>Team Player:</strong> Ability to work well independently and collaboratively.</li><li><strong>Detail-Oriented:</strong> Keen attention to detail and ability to manage multiple priorities.</li></ul><p><strong>Ready to make an impact?</strong></p><p>Apply now to become part of a company that values integrity, innovation, and excellence in every aspect of its business!</p>
  • 2025-09-23T15:48:46Z
Customer Service Representative.
  • Fairfax, VA
  • onsite
  • Temporary
  • 18.00 - 19.00 USD / Hourly
  • <p>We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role is an excellent opportunity if you are looking to get your foot on the door of a great company.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Handle mailings.</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p><p><br></p><p><br></p>
  • 2025-09-16T17:38:51Z
Project Manager/Sr. Consultant
  • Lancaster, PA
  • onsite
  • Temporary
  • 47.50 - 55.00 USD / Hourly
  • We are looking for an experienced Project Manager/Sr. Consultant to oversee strategic initiatives, including complex technical projects. This long-term contract position is based in Lancaster, Pennsylvania, and offers an excellent opportunity to lead critical operations while collaborating with cross-functional teams and external partners.<br><br>Responsibilities:<br>• Manage all phases of assigned projects, from initial intake through successful closure.<br>• Oversee the planning and execution of a data center relocation and ServiceNow ITSM implementation.<br>• Collaborate closely with internal teams and external partners to ensure alignment and timely delivery of project milestones.<br>• Utilize the Waterfall methodology to guide project workflows and maintain structured processes.<br>• Hold team members accountable for their responsibilities by fostering clear communication and decision-making.<br>• Address risks proactively, driving them toward actionable resolutions.<br>• Adhere to organizational standards and best practices throughout the project lifecycle.<br>• Coordinate with stakeholders to ensure project goals are met and expectations are managed effectively.<br>• Serve as the primary point of contact for all project-related activities, ensuring smooth collaboration across parties.
  • 2025-09-10T15:54:25Z
Facilities Manager
  • Fairfax, VA
  • onsite
  • Temporary
  • 25.00 - 32.00 USD / Hourly
  • <p>We are looking for a Facilities Manager to oversee maintenance and repair operations across our facilities in Fairfax, Virginia. This role requires a proactive and detail-oriented individual who can ensure the safety, functionality, and readiness of the physical environment. The ideal candidate is capable of managing multiple projects, collaborating effectively with teams, and maintaining high standards of quality and efficiency.</p><p>Responsibilities:</p><p>• Coordinate and execute maintenance and repair tasks across various facilities to ensure operational continuity.</p><p>• Monitor and maintain critical equipment such as exhaust fans, compressed air systems, cranes, elevators, and security devices.</p><p>• Perform preventative maintenance on facility systems, including electrical, plumbing, and mechanical components.</p><p>• Ensure fire, life, and safety equipment remains operational, scheduling vendor repairs as necessary.</p><p>• Maintain cleanliness, organization, and safety standards to ensure facilities are always presentable.</p><p>• Support machine movements, setups, and teardowns in collaboration with service teams.</p><p>• Assist trades workers within designated facility areas, offering hands-on support as needed.</p><p>• Manage vendor accounts, including workflows and invoicing, while adhering to budgetary guidelines.</p><p>• Manage budgets/ contracts – proposals working with vendors </p><p>• Heavy vendor management </p><p><br></p>
  • 2025-09-05T16:49:00Z
Office Manager
  • Fairfax, VA
  • onsite
  • Permanent
  • 70000.00 - 85000.00 USD / Yearly
  • <p>My client is a well-established financial services firm seeking a detail-oriented and proactive Office Manager to join our team in Fairfax, Virginia. In this role, you will be responsible for overseeing daily office operations, including calendar management, client services, and providing administrative support to Managing Director. This position offers excellent opportunities for growth and visibility within the organization. Candidates with superior customer service experience and experience in the financial services industry are strongly encouraged to apply. </p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage all administrative tasks to support Managing Director and ensure seamless office operations.</p><p>• Coordinate office facilities management, liaising with service providers to address maintenance needs.</p><p>• Manage client database system and office MS Outlook calendar </p><p>• Schedule and organize meetings, maintain calendars, and assist in the preparation of reports and presentations.</p><p>• Handle procurement of office supplies and maintain inventory to support efficient operations.</p><p>• Sort and manage incoming and outgoing mail and deliveries.</p><p>• Assist in the development and implementation of office policies and procedures to improve workflows.</p><p>• Support office layout planning and coordinate office moves when necessary.</p><p>• Identify opportunities to enhance processes and implement improvements.</p><p>• Book travel arrangements for teams as required.</p><p>• Collaborate with departments to ensure smooth execution of business processes and scheduling.</p><p><br></p><p>All interested candidates in this Office Manager role and other fulltime permanent opportunities in the Washington, D.C. area please send your resume to Justin Decker via LinkedIn</p>
  • 2025-08-22T14:18:45Z
Facilities Assistant
  • Fairfax, VA
  • onsite
  • Temporary
  • 19.00 - 20.00 USD / Hourly
  • <p>We are looking for a dedicated Facilities Assistant to join our team on a contract basis in Fairfax, Virginia. This role is essential in ensuring the smooth operation of office facilities and providing support to the property manager. It’s a great opportunity for someone who thrives in a hands-on environment and enjoys contributing to workplace efficiency. This position is onsite Monday to Friday.</p><p>Responsibilities:</p><p>• Ensure office equipment such as printers, scanners, and shredders are maintained and functioning properly.</p><p>• Manage employee workstation adjustments, including moves, additions, and changes.</p><p>• Assist in handling termination processes and ensuring proper equipment retrieval.</p><p>• Provide basic IT support to end users, troubleshooting minor issues as needed.</p><p>• Familiarity with basic office equipment, maintenance and troubleshooting.</p><p> • Strong customer service skills, with the ability to communicate effectively.</p><p> • Ability to multitask and manage priorities in a fast-paced environment.</p><p> • Basic knowledge of IT systems and end-user support.</p><p> • Organized and detail-oriented with a proactive approach to problem-solving.</p>
  • 2025-09-05T15:58:56Z
Office Manager
  • Newark, DE
  • onsite
  • Permanent
  • 55000.00 - 65000.00 USD / Yearly
  • <p>Innovative firm located in Northern Delaware Area is looking to staff a highly organized, proactive, and detail-oriented Office Manager to oversee day-to-day administrative operations. In this role, you will assist with data entry, drafting email correspondence, assisting with maintaining vendor records, overseeing meeting coordination, assisting with accounts payable transactions, vendor invoicing, processing expense reports, maintaining office inventory, and perform bookkeeping tasks. In this Office Manager role, you will keep aligned with compliance by following general accounting policies and procedures. We are looking for someone with excellent multitasking abilities and high attention to detail.</p><p><br></p><p>Responsibilities </p><p>·      Assist with administrative support</p><p>·      Data Entry/Scanning/Phones</p><p>·      Process vendor invoices and payments</p><p>·      Organize office operations and procedures</p><p>·      Compliance Management – HIPAA/OSHA</p><p>·      Maintain internal file/record keeping system</p><p>·      Calendar Management</p><p>·      Handle incoming and outgoing mail/packages</p><p>·      Assist with marketing projects as needed</p><p>·      Support budgeting and bookkeeping procedures</p>
  • 2025-09-23T18:59:07Z
Office Manager
  • Towson, MD
  • onsite
  • Contract / Temporary to Hire
  • 25.00 - 33.00 USD / Hourly
  • <p>Are you an organized and detail-oriented professional with strong technical skills and a passion for creating seamless workflows? A large, well-known organization is seeking an <strong>Office Manager</strong> to join their dynamic team!</p><p><br></p><p><strong>About the Role</strong></p><p>As the Office Manager, you will play a critical role in overseeing daily administrative operations, ensuring procedures are followed efficiently, and supporting various departments to maintain productivity. We are seeking candidates with <strong>at least one year of experience</strong> in office management or related fields. The ideal candidate will possess a strong proficiency in <strong>Microsoft Excel</strong> and demonstrate the ability to leverage their technical skills to streamline processes.</p><p>This position begins as a <strong>Temporary-to-Permanent (TTP)</strong> role, offering the opportunity for long-term career growth within a respected and established organization.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage day-to-day office operations, including administrative support, scheduling, and inventory control.</li><li>Coordinate communication between departments to ensure smooth operational workflows.</li><li>Utilize advanced <strong>Excel capabilities</strong> to create, update, and analyze spreadsheets for data tracking and reporting purposes.</li><li>Monitor compliance with company policies and ensure all processes align with organizational goals.</li><li>Provide assistance in onboarding new team members and maintaining employee records.</li><li>Develop innovative solutions to optimize office procedures and increase efficiency.</li></ul><p><strong>Why You'll Love This Role:</strong></p><ul><li><strong>Reputable company</strong>: Become part of a well-known, established organization with a proven track record of success.</li><li><strong>Growth opportunity</strong>: Begin your career as a temporary employee with the potential to transition to a permanent role.</li><li><strong>Supportive environment</strong>: Join a team that values collaboration, innovation, and continuous improvement.</li></ul><p><br></p>
  • 2025-09-09T12:38:46Z
Manager Meetings & Member Services
  • Washington, DC
  • onsite
  • Permanent
  • 95000.00 - 110000.00 USD / Yearly
  • <p>We are looking for a Manager of Meetings & Member Services to join an international trade association based in Washington, District of Columbia. This newly created position offers an exciting opportunity to oversee event planning and member services, working closely with sponsors and participants. The role involves managing a variety of in-person and virtual events, ensuring smooth operations and impactful experiences.</p><p><br></p><p>Responsibilities:</p><p>• Plan and organize a diverse range of events, including webinars, conferences, seminars, and briefings, both locally and internationally.</p><p>• Coordinate event logistics, such as speaker arrangements, presentation materials, and deadlines, to ensure seamless execution.</p><p>• Utilize web-based tools to develop and maintain detailed project plans, tracking event specifics and ensuring timelines are met.</p><p>• Manage venue selection and supplier coordination to align with event specifications and organizational needs.</p><p>• Oversee budgeting and financial tracking for events, monitoring expenses, reporting variances, and ensuring timely payment of invoices.</p><p>• Draft comprehensive meeting specifications and communicate requirements to venues and suppliers.</p><p>• Support sponsor engagement and participant communications to foster meaningful connections and successful events.</p><p>• Ensure compliance with organizational policies and standards during event planning and execution.</p><p><br></p><p>All interested candidates in the Manager Meetings & Member Services<strong> </strong>role and other fulltime opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn.</p>
  • 2025-09-19T13:59:04Z
Quality Engineer
  • York, PA
  • onsite
  • Permanent
  • 80000.00 - 117000.00 USD / Yearly
  • <p><strong>Quality Engineer</strong> role with excellent growth potential</p><ul><li>Manage the quality management system, ensuring policy implementation and maintenance and reporting to plant leadership.</li><li>Lead corrective action processes to focus on significant improvement opportunities and ensure timeliness, implementation, and effectiveness.</li><li>Communicate with customers, leadership, sales, marketing, and customer services to resolve quality complaints and returned goods issues.</li><li><strong>Facilitate the development </strong>of procedures and instructions to meet <strong>ISO-9001</strong> standards and business objectives to improve products and processes standardization; minimize errors, delays, and costs; and prevent defects at all stages of the manufacturing process.</li><li>Create and maintain quality information systems and surveys to track and report key quality KPI's to support maintenance of ISO-9001 standards and business objectives. Analyzes data to identify trends in product quality or defects with the goal of mitigating and preventing recurrence and future defects.</li><li>Review internal and external quality standards to ensure manufactured products meet and exceed company, ISO-9001, government, and customer expectations.</li><li><strong>Lead projects to improve and maintain the quality management system</strong>, driving quality standards for in-process and finished goods products and materials.</li><li>Maintain quality system documentation, notifying management and associates of issues and revisions affecting them and maintaining record-keeping compliance.</li><li>Provide training and guidance to associates at all levels.</li><li>Serve as ISO-9001 lead auditor, managing the internal quality audit function to balance compliance needs with value-added activities. Maintain audit records including schedules, checklists, reports, corrective action requests, and auditor qualifications.</li><li>Perform other duties as requested, directed, or assigned.</li></ul><p><br></p>
  • 2025-08-22T20:48:54Z
VP of Operations
  • Hanover, MD
  • onsite
  • Permanent
  • 140000.00 - 160000.00 USD / Yearly
  • <p>We are seeking an experienced Vice President of Operations<strong> </strong>to lead and optimize our warehousing, distribution, and logistics functions in Hanover, Maryland. This is a key leadership role focused on ensuring operational excellence and supporting the continued growth and scalability of our organization. The ideal candidate will bring a strong strategic mindset, proven leadership skills, and a track record of driving operational improvements.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide strategic oversight of operations across multiple warehouse facilities, ensuring efficient workflows, high productivity, and effective resource utilization.</li><li>Lead and support the Warehousing Managing Director, advocating for distribution priorities aligned with organizational growth objectives.</li><li>Design and implement enhanced production oversight strategies to improve processes, efficiency, and performance.</li><li>Collaborate cross-functionally with Accounting, Sales, Purchasing, and Customer Service teams to ensure operational alignment and seamless communication.</li><li>Oversee inventory management, including annual audits, cycle counts, accuracy metrics, and inventory replenishment processes.</li><li>Manage staffing for all warehouse operations and direct procurement and maintenance of equipment, including material handling and production assets.</li><li>Optimize warehouse layout and design to improve throughput, reduce costs, and support future expansion.</li><li>Negotiate and manage transportation contracts, including partnerships with trucking companies, small-package carriers, and freight importers.</li><li>Lead the operational transition to an upgraded software system, ensuring the distribution team is prepared and properly trained.</li><li>Oversee IT equipment purchases and develop custom reporting tools to improve visibility and operational decision-making.</li></ul><p><br></p>
  • 2025-09-22T20:08:59Z
Payroll Supervisor
  • Wilmington Nt, DE
  • onsite
  • Permanent
  • 80000.00 - 90000.00 USD / Yearly
  • <p>We have partnered with a reputable production company on their search for a Payroll Supervisor with in-depth knowledge of payroll procedures, regulations, and compliance requirements. In this role, you will oversee the processing of a high volume of bi-weekly payroll, ensuring policies and procedures are being followed, review and approve payroll adjustments, calculate wages, deductions, and withholdings, maintain accurate payroll records and employee data, assist with the month end close process, manage the performance of the payroll department, and prepare the annual payroll budget. Overall, as the Payroll Supervisor you will ensure the effective use of internal plans and positive employee relations while overseeing the payroll process for the company.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the activities of the payroll department to guarantee accurate payroll</p><p>• Supervise the payroll staff to ensure the department's objectives and directions are met</p><p>• Provide assistance to the Payroll Manager in the review and finalization of bi-weekly, weekly, and monthly payrolls</p><p>• Assist in the preparation of periodic reports and verification of payroll data</p><p>• Handle payroll-related inquiries and resolve employee issues in a timely and detail-oriented manner</p><p>• Aid in the preparation and interpretation of written policies and procedures for the payroll department</p><p>• Supervise high volume payroll entries using ADP WFN, ServiceTitan time, payroll adjustments, and special payments</p><p>• Assist with the calculation and tracking of overpayments</p><p>• Display knowledge of basic accounting principles and the ability to track, organize, analyze, and report data clearly</p><p>• Provide information upon request regarding employment verification, wages, periods of employment, etc., in accordance with Federal, state, and Local laws</p><p>• Act as a backup for Payroll Practitioners and act on behalf of the Payroll Manager in their absence</p><p>• Stay updated on Federal, State, and Local laws and regulations.</p>
  • 2025-08-26T22:35:13Z
Facilities Coordinator
  • Owings Millls, MD
  • onsite
  • Contract / Temporary to Hire
  • 18.00 - 23.00 USD / Hourly
  • <p>Are you a detail-oriented problem solver with a strong technical skill set and a "no job is too small" attitude? A <strong>large, well-known organization</strong> in seeking a dedicated <strong>Facilities Coordinator</strong> to support the operations of their facilities. If you are ready to make an impact and grow your career with an established company, we want to hear from you!</p><p><br></p><p><strong>About the Role</strong></p><p>As the Facilities Coordinator, you will be responsible for ensuring smooth facilities operations, addressing maintenance needs, and providing technical support as required. This is a <strong>Temporary-to-Permanent (TTP)</strong> role, offering a great opportunity for professional growth within a respected organization.</p><p>The ideal candidate will possess <strong>at least one year of experience</strong> in facilities management or coordination and bring expertise in using relevant software tools to track tasks, manage inventory, and coordinate schedules.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Manage daily facilities operations, ensuring all equipment, systems, and workspaces function seamlessly.</li><li>Respond to maintenance requests, coordinate vendors, and oversee projects related to repairs and upgrades.</li><li>Use software tools to manage workflows, track inventory, and schedule tasks efficiently.</li><li>Monitor compliance with safety regulations and organizational standards.</li><li>Support office setup needs such as configuring workspaces, equipment installations, and adjustments.</li><li>Assist in maintaining vendor relationships and ensuring service agreements are upheld.</li><li>Serve as the point of contact for employee concerns relating to the physical workspace.</li></ul><p><strong>Specific Software & Technical Skill Sets:</strong></p><ul><li>Proficiency in <strong>Microsoft Office Suite</strong> (Excel, Outlook, Word). Advanced <strong>Excel</strong> skills such as pivot tables, VLOOKUP, and data tracking highly preferred.</li><li>Experience with <strong>facilities management software</strong> such as <strong>FMX</strong>, <strong>Hippo CMMS</strong>, or <strong>Building Engines</strong>.</li><li>Familiarity with <strong>project scheduling platforms</strong> like <strong>Smartsheet</strong> or <strong>MS Project</strong>.</li><li>Ability to create and manage reports using <strong>Google Sheets</strong> or <strong>reporting tools</strong>.</li><li>Basic knowledge of <strong>CAD</strong> or space planning tools is a plus.</li><li>Strong troubleshooting abilities and basic technical understanding of facility systems.</li></ul><p><strong>Why Join Us?</strong></p><ul><li><strong>Reputable organization</strong>: Work for a trusted, well-known company committed to excellence.</li><li><strong>Career growth potential</strong>: Temporary-to-Permanent opportunities available.</li><li><strong>Collaborative work environment</strong>: Be part of a supportive team that values innovation and continuous improvement.</li></ul><p><br></p>
  • 2025-09-09T12:54:03Z
CAO (Chief Accounting Officer)
  • Herndon, VA
  • onsite
  • Permanent
  • 150000.00 - 225000.00 USD / Yearly
  • We are offering an exciting opportunity for a CAO (Chief Accounting Officer) in Herndon, Virginia. The selected candidate will work within the industry, utilizing their skills in Accounting Functions, Financial Reporting, and Microsoft Excel to perform a range of tasks. <br><br>Responsibilities:<br>• Oversee the overall accounting functions within the organization.<br>• Ensure accurate and efficient financial reporting to aid strategic decision making.<br>• Utilize Microsoft Excel for data analysis and presentation of financial information.<br>• Maintain up-to-date knowledge on financial regulations and standards.<br>• Implement and streamline accounting systems and processes.<br>• Monitor financial performance and report on financial metrics.<br>• Collaborate with executive team members on strategic financial planning.<br>• Ensure compliance with all internal policies and relevant regulations.<br>• Develop plans for financial growth.<br>• Evaluate and manage risk within the organization.
  • 2025-09-03T13:48:49Z