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6 results for Call Center Manager in Baltimore, MD
- Reston, VA
- onsite
- Temporary / Contract
- 19 - 20 USD / Hourly
- <p>We are seeking a customer service representative with excellent communication skills, strong multitasking abilities, and exceptional attention to detail. The ideal candidate is comfortable working independently, delivering high-quality service, and managing multiple priorities in a fast-paced environment. Previous customer service or membership experience is preferred, and prior call center experience is a strong plus.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Resolve customer concerns and escalate complex issues when needed</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, returns, and account updates</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve service processes</li></ul><p><br></p>
- 2026-10-16T00:00:00Z
- Reston, VA
- onsite
- Temporary / Contract
- 19 - 20 USD / Hourly
- <p>We are seeking a Customer Service Representative to provide exceptional support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and skilled at communicating effectively across multiple channels.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve customer issues in a timely and professional manner</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, returns, and account updates</li><li>Escalate complex concerns to the appropriate team when needed</li><li>Provide product, service, and policy information to customers</li><li>Support efforts to improve customer satisfaction and service processes</li></ul><p><br></p>
- 2026-10-22T00:00:00Z
- Reston, VA
- onsite
- Temporary / Contract
- 18.525 - 21.45 USD / Hourly
- We are looking for a Customer Service Representative to join a fully remote team supporting membership growth and customer account services in Reston, Virginia. This Long-term Contract opportunity is ideal for someone who enjoys speaking with customers, managing account-related transactions, and maintaining accurate records in a fast-paced environment. The role requires close partnership with the customer care team to support service goals, deliver a positive customer experience, and ensure smooth day-to-day operations using company-provided technology.<br><br>Responsibilities:<br>• Engage customers through outbound and inbound calls to discuss membership options, explain available services, and encourage enrollment.<br>• Complete subscription updates, payment-related activities, and other customer transactions with accuracy and attention to detail.<br>• Enter, review, and maintain customer information in CRM and related systems to support reliable records management.<br>• Work closely with customer care colleagues to achieve performance targets and support a high level of stakeholder satisfaction.<br>• Respond to customer questions professionally and provide timely resolutions to service-related concerns.<br>• Use Microsoft Office and internal tools to document interactions, track activity, and manage administrative tasks efficiently.<br>• Support data management efforts by organizing account details and updating records as needed for operational accuracy.
- 2026-10-28T00:00:00Z
- Fairfax, VA
- onsite
- Temporary / Contract
- 18 - 19 USD / Hourly
- <p>We are seeking a customer service representative to provide excellent support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and skilled at communicating across phone, email, and chat channels.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Resolve customer concerns and escalate complex issues when needed</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, returns, and account updates</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve service processes</li></ul><p><br></p>
- 2026-10-16T00:00:00Z
- Bethesda, MD
- onsite
- Temporary / Contract
- 22 - 26 USD / Hourly
- <p>We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries via phone, email, and chat</p><p>• Resolve issues and document outcomes in CRM systems</p><p>• Escalate complex issues to internal teams</p><p>• Identify service trends and improvement opportunities</p><p><br></p>
- 2026-10-26T00:00:00Z
- Linthicum, MD
- onsite
- Temporary / Contract
- 20 - 24 USD / Hourly
- We are looking for a Customer Experience Specialist to support client relationships and deliver responsive service for a manufacturing organization in Maryland. This long-term contract position is ideal for someone who enjoys resolving customer issues, maintaining accurate account information, and using data to improve the overall customer experience. The role requires strong communication, attention to detail, and comfort working with tools such as Microsoft Excel, Oracle, and database systems in a fast-paced environment.<br><br>Responsibilities:<br>• Manage customer accounts by updating records, tracking requests, and ensuring information remains accurate across internal systems.<br>• Respond to customer inquiries in a timely and attentive manner, providing solutions that strengthen satisfaction and trust.<br>• Use Microsoft Excel, Oracle, and database tools to review account activity, organize data, and support day-to-day service operations.<br>• Coordinate with internal teams to address order, account, or service-related concerns for customers within a manufacturing environment.<br>• Monitor customer interactions and identify opportunities to improve service quality, responsiveness, and overall experience.<br>• Document issues, resolutions, and follow-up actions clearly to maintain visibility and support consistent service delivery.
- 2026-10-26T00:00:00Z