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4 results for Call Center Manager in Baltimore, MD

Call Center Representative

Baltimore, MD
onsite
Temporary to Hire
17.1 - 22 USD / Hourly
We are looking for a service-focused Call Center Representative to support customers from our Maryland location within the Energy/Natural Resources industry. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and enjoys helping customers resolve questions efficiently. In this role, you will manage a steady flow of inbound calls, research account details across multiple systems, and create positive experiences through accurate and empathetic support. Responsibilities: • Respond to a large volume of incoming customer calls with professionalism, patience, and a solutions-oriented approach. • Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information. • Use several computer programs at once to locate records, review relevant details, and complete tasks efficiently during live calls. • Address customer concerns with empathy and sound judgment to help achieve timely and satisfactory resolutions. • Record call details thoroughly and maintain up-to-date customer information within internal systems. • Partner with coworkers and cross-functional teams when issues require additional research or escalation. • Consistently work toward service goals and quality expectations established for the call center team. • Keep current on company guidelines, service updates, and industry-related information to support accurate customer communication.
2026-08-14T00:00:00Z

Customer Service Representative

White Marsh, MD
onsite
Temporary / Contract
22 - 25 USD / Hourly
A landscaping company is seeking a Customer Service Representative to join their team! This individual will enter orders for customers who call to submit an order and answer customer questions via telephone and email. They will also provide product information, work to resolve any problems that our customers might face, and conduct other office and customer-related tasks with accuracy and efficiency. Our best CSRs are genuinely excited to help customers. The goal, of this career position, is to ensure excellent customer service, respond efficiently to customer inquiries, and maintain high customer satisfaction.Responsibilities:• Manage incoming phone calls.• Process customer's orders.• Assist other team members in accomplishing company goals.• Build customer confidence and trust by providing accurate and timely responses to inquiries.• Handle customer complaints and provide appropriate solutions and alternatives to ensure resolution and customer satisfaction.Skills• Ability to multi-task, prioritize, and manage time effectively.• Strong phone contact handling skills and attentive listening.• Excellent communication and written skills• Proven customer support experience or experience as a client service representative is a benefit but is not required.
2026-08-18T00:00:00Z

Customer Service Representative

McLean, VA
remote
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to join a team supporting customers through a high-volume contact center environment in Virginia. This is a Contract position suited for someone who communicates clearly, resolves issues efficiently, and delivers a detail-oriented service experience across every interaction. The person in this role will handle customer inquiries, process order information accurately, and contribute to smooth day-to-day service operations. Responsibilities: • Respond to incoming customer calls with empathy and a solutions-focused approach. • Place outbound calls as needed to follow up on requests, clarify information, or provide updates. • Enter customer orders and service details into internal systems with a high level of accuracy. • Address questions, concerns, and routine service issues while maintaining strong customer satisfaction. • Document interactions thoroughly to ensure complete and organized account records. • Coordinate with internal teams when necessary to support timely resolution of customer needs. • Manage multiple conversations and tasks efficiently in a fast-paced call center setting.
2026-08-17T00:00:00Z

Customer Service Representative

Washington, DC
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Washington, District of Columbia. This Long-term Contract position is ideal for someone who enjoys helping customers, managing service requests with accuracy, and delivering a detail-oriented experience across phone and system-based interactions. The role requires strong communication skills, attention to detail, and the ability to handle both inbound and outbound contact in a fast-paced support environment. Responsibilities: • Respond to incoming customer inquiries by phone and provide timely, courteous, and accurate assistance. • Place outbound calls as needed to follow up on requests, clarify information, and support service resolution. • Enter and update customer and order information carefully to maintain accurate records. • Use Salesforce to document interactions, track open issues, and manage follow-up activities. • Resolve routine service concerns efficiently while escalating more complex matters to the appropriate team. • Maintain organized case notes and ensure each customer interaction is recorded clearly and completely. • Support day-to-day contact center operations by balancing service quality, responsiveness, and productivity. • Contribute to process continuity by adapting to updated tools or workflows when required as part of operational support.
2026-08-19T00:00:00Z