<p><strong>Robert Half </strong>is actively partnering with an Austin-based client to identify a <strong>Help Desk Technician (contract). </strong>In this role, you’ll be the first point of contact for employees experiencing technical issues, providing timely and effective solutions to ensure smooth business operations. <strong>This is an on-site role in Austin.</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to user inquiries via phone, email, or ticketing system regarding hardware, software, and network issues.</li><li>Diagnose and resolve technical problems, escalating complex issues to appropriate teams when necessary.</li><li>Install, configure, and troubleshoot desktop and laptop computers, mobile devices, printers, and other peripherals.</li><li>Maintain accurate records of support requests and resolutions using the help desk ticketing system.</li><li>Provide onboarding technical support for new employees, including account setup and equipment provisioning.</li><li>Assist in maintaining IT documentation and knowledge base articles.</li><li>Collaborate with other IT team members to improve support processes and user experience</li></ul>
<p>We are looking for a detail-oriented Desktop Support Analyst to join a well-established company in San Antonio, Texas. This is ideal for candidates with 1-2 years of experience who are eager to grow their IT skills in a dynamic and fast-paced work environment. The role involves providing high-quality technical support to end users, ensuring their hardware and software needs are effectively addressed.</p><p><br></p><p>Responsibilities:</p><p>• Document and categorize all technical issues and service requests accurately using the IT service desk tool.</p><p>• Offer remote support to end users through tools like Skype for Business and the IT service desk application.</p><p>• Manage user accounts and permissions using Active Directory and Office 365.</p><p>• Deliver hands-on troubleshooting and support for hardware and software issues at user workstations.</p><p>• Utilize internal and external resources, such as manuals, knowledge bases, and vendor support, to resolve technical problems.</p><p>• Maintain and update technical documentation to ensure a seamless support process.</p><p>• Collaborate with team members to identify and implement process improvements for IT support.</p><p>• Ensure timely resolution of tickets while meeting service-level agreements.</p><p>• Provide excellent customer service to internal staff, addressing their IT needs promptly and professionally.</p>
We are looking for an experienced IT Director to lead and oversee the technology infrastructure and operations within our organization. Based in Live Oak, Texas, this role requires a visionary leader who can align IT strategies with business objectives while managing daily operations and long-term initiatives. The ideal candidate will possess strong leadership skills, technical expertise, and a proven ability to drive innovation and efficiency.<br><br>Responsibilities:<br>• Develop and implement strategic IT plans that align with organizational goals and foster long-term growth.<br>• Lead and mentor teams responsible for infrastructure, service desk operations, and cloud systems.<br>• Optimize daily IT operations across multiple locations, ensuring reliability, security, and scalability of systems.<br>• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence.<br>• Collaborate on cross-functional IT projects, integrating enterprise tools, collaboration systems, and jobsite technologies.<br>• Drive the adoption of modernized and automated processes to enhance IT operations.<br>• Manage risk and security protocols, including disaster recovery planning and backup systems.<br>• Build and maintain strong vendor relationships, overseeing contracts and budgets for infrastructure-related services.<br>• Ensure compliance with cybersecurity standards in partnership with the Information Security team.<br>• Partner with IT project managers to deliver infrastructure projects on schedule and aligned with business priorities.
We are looking for an experienced Director of Applications to lead and oversee enterprise application strategies and development initiatives in Live Oak, Texas. This role requires a dynamic leader capable of optimizing application architecture, managing cross-functional teams, and delivering impactful solutions aligned with business goals. The ideal candidate will bring strong technical expertise, strategic thinking, and exceptional leadership skills to ensure the success of application-related projects.<br><br>Responsibilities:<br>• Direct the development and implementation of enterprise applications and business systems strategies.<br>• Lead and manage cross-functional teams focused on systems integration, product lifecycle, and application architecture.<br>• Collaborate with stakeholders to align application development with organizational goals and user needs.<br>• Oversee agile methodologies and product delivery processes to enhance efficiency and performance.<br>• Manage application budgets, evaluate vendor costs, and ensure alignment with strategic priorities.<br>• Drive improvements in application platforms, including HRIS, ERP systems, and timekeeping tools.<br>• Develop and maintain strong relationships with vendors and external partners.<br>• Ensure compliance with industry best practices and organizational standards.<br>• Monitor application performance and implement solutions to optimize user experience.<br>• Provide guidance and mentorship to team members, fostering growth and development.
