146 results for Pc Technician in Augusta, GA

PC Technician

Nashville, TN
remote
Temporary
19.00 - 22.00 USD / Hourly
Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company. Key Responsibilities:<ol><li>Hardware Support: Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li>Software Installation: Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li>Technical Support: Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li>Hardware Maintenance: Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li>Inventory Management: Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li>User Training: Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li>Security Compliance: Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol>
2026-04-08T18:33:48Z

PC Technician

Hamel, MN
onsite
Temporary
19.00 - 20.00 USD / Hourly
If you have experience working with servers, storage hardware, and enjoy troubleshooting, testing, and bringing equipment back to life, this is a great opportunity. This will be onsite in Hamel, Minnesota. <ul><li>Testing and refurbishing enterprise server & storage equipment</li><li>Troubleshooting hardware and ensuring quality standards</li><li>Working with inventory, data wiping, and asset processing</li><li>Supporting a team focused on delivering reliable refurbished solutions</li></ul>
2026-04-06T20:53:42Z

PC Technician

Brooklyn, NY
onsite
Temporary
22.16 - 25.66 USD / Hourly
We are looking for a skilled PC Technician to join our team on a contract basis in Brooklyn, New York. This role focuses on providing essential desktop and end-user support within a Windows and Mac environment. As part of the higher education sector, you will assist users with technical issues and software installations to ensure smooth operations. THIS IS A TWO WEEK CONTRACT POSITION Responsibilities:• Provide Level 1 desktop support to troubleshoot and resolve technical issues for end-users.• Assist users in connecting to Wi-Fi networks and configuring devices for internet access.• Guide users through the installation and setup of Microsoft Office and Pharos software for printing.• Perform password resets, account creation, and basic account management tasks.• Support hardware-related issues, including Dell technologies and Apple devices.• Conduct cable installations and ensure proper connectivity for associated hardware.• Maintain clear communication with users to provide timely resolutions and updates.• Document technical issues and solutions in detail for future reference.• Collaborate with other IT team members to address complex problems and improve processes.
2026-03-23T19:48:47Z

PC Technician

Neptune, NJ
onsite
Temporary
18.05 - 20.90 USD / Hourly
We are looking for a skilled PC Technician to join our team in Neptune, New Jersey. This position involves supporting and maintaining IT systems, including Windows Servers, Exchange environments, and Active Directory, while ensuring the infrastructure operates seamlessly. As this is a long-term contract role, you will have the opportunity to contribute to the team's ongoing success by implementing and maintaining critical technologies. Responsibilities: • Administer daily operations and maintenance tasks for IT systems and infrastructure. • Collaborate in the design, configuration, and deployment of messaging technologies. • Provide operational support for Windows Server 2016, Exchange, and Active Directory environments. • Implement and integrate new technologies to enhance system performance and reliability. • Conduct patching, upgrades, and pilot testing to ensure smooth deployment. • Troubleshoot and resolve technical issues while actively participating in problem management processes. • Manage backups and ensure the reliability of backup systems for Exchange. • Utilize PowerShell to streamline Exchange administration and reporting tasks. • Support various access methods and protocols, ensuring secure communication. • Work with Linux MTAs and MySQL for gateway and antispam solutions.
2026-03-25T13:38:42Z

PC Technician

Neptune, NJ
onsite
Temporary
18.05 - 20.90 USD / Hourly
We are looking for a skilled PC Technician to join our team on a long-term contract basis in Neptune, New Jersey. This role involves managing and maintaining system environments, ensuring seamless operations, and contributing to infrastructure improvements. The ideal candidate will possess strong expertise in system administration and messaging technologies, along with a proactive approach to problem-solving and system optimization. Responsibilities: • Oversee daily system administration tasks to ensure the environment operates efficiently. • Collaborate in the design, planning, and configuration of messaging infrastructure technologies. • Provide ongoing support for Windows Server 2016, Exchange, Active Directory, and third-party applications within the Hosted Exchange environment. • Implement new technologies and improvements to enhance infrastructure performance. • Participate in patch management and system upgrades, including pilot testing prior to full deployment. • Resolve technical issues and actively engage in problem management activities to mitigate risks. • Utilize PowerShell scripting for efficient management of Exchange environments. • Manage backups and backup systems related to Exchange servers. • Ensure proper access methods are implemented and functioning, including Outlook Anywhere and other platforms. • Monitor and maintain Linux MTAs, such as Exim, for gateways or antispam functionalities.
2026-03-24T20:18:42Z

PC Technician

Port St Lucie, FL
onsite
Temporary
- USD / Hourly
We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-03-31T17:08:44Z

PC Technician

Miami, FL
onsite
Temporary
- USD / Hourly
We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-03-31T17:04:29Z

IT Technician

Austin, TX
onsite
Temporary
23.78 - 32.77 USD / Hourly
IT TechnicianOn-site | Austin, TX | Contract-to-Hire <ul><li>Install, configure, maintain, and support computer systems, hardware, and software</li><li>Provide technical support to end users for desktops, laptops, printers, mobile devices, and peripherals</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues</li><li>Set up and manage user accounts, permissions, and access (Active Directory / Azure AD)</li><li>Perform system updates, patches, and routine maintenance</li><li>Image, deploy, and replace workstations and equipment</li><li>Support Windows and/or macOS operating systems and common business applications</li><li>Document incidents, resolutions, and procedures in ticketing systems</li><li>Assist with network setup, cabling, and basic troubleshooting (LAN/WAN, Wi‑Fi)</li><li>Escalate complex issues to senior IT staff or specialized teams as needed</li></ul>
2026-04-07T14:33:45Z

IT Support Technician

Savannah, GA
remote
Contract / Temporary to Hire
- USD / Hourly
We are looking for an experienced IT Support Technician to join our team. This contract-to-permanent position offers the opportunity to work hands-on with diverse technologies and provide direct support to clients across various industries. The ideal candidate will excel in both technical problem-solving and client interactions, ensuring seamless IT operations and system functionality. Responsibilities:• Configure, install, and maintain Windows and Mac computers to meet client requirements.• Monitor systems daily to ensure the integrity of hardware and service operations.• Execute change requests for systems and services promptly and accurately.• Research emerging technology trends to identify opportunities for improving client systems.• Provide onsite and remote troubleshooting and technical support to resolve client issues.• Install and maintain network equipment, such as routers, switches, and access points, ensuring optimal connectivity.• Create and update documentation for tasks, procedures, and essential client system information.• Collaborate with clients in detail-oriented environments to understand their IT needs and deliver tailored solutions.
2026-03-27T19:53:46Z

IT Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary
- USD / Hourly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-03-30T15:13:44Z

Desktop/Network Support Technician

Greenville, NC
onsite
Temporary
- USD / Hourly
Robert Half is partnering with a client to find a hands‑on Desktop / Network Support Technician to support day‑to‑day IT operations. This is a boots‑on‑the‑ground role ideal for someone who enjoys working directly with hardware, networking equipment, and end users in a fast‑paced environment.This role supports a Cisco‑based network environment and works closely with the Network Administrator on infrastructure and endpoint support. Day‑to‑Day Responsibilities<ul><li>Provide hands‑on, on‑site IT support across desktop and network environments</li><li>Assist the Network Administrator with daily network operations and projects</li><li>Build, configure, and deploy PCs and desktops</li><li>Replace and refresh wireless access points (no cabling required)</li><li>Support Cisco switches and Palo Alto firewalls in a Cisco network environment</li><li>Perform wireless refreshes and access point replacements</li><li>Provide Tier II hardware break‑fix support for PCs, laptops, printers, servers, switches, UPS equipment, and related devices</li><li>Support end users as needed; role requires regular interaction with non‑technical staff</li><li>Perform hardware, software, and network troubleshooting</li><li>Assist with backups, patch installs, incident resolution, and account maintenance</li><li>Perform preventive maintenance activities across IT systems</li></ul>
2026-03-23T20:33:42Z

Desktop Support Technician

Charlotte, NC
onsite
Temporary
25.00 - 35.00 USD / Hourly
We are proactively building a network of Desktop Support Technicians for upcoming opportunities supporting enterprise environments and growing IT organizations. These roles focus on hands-on technical support and maintaining end-user systems in dynamic environments.The Desktop Support Technician will be responsible for diagnosing and resolving hardware and software issues, supporting end users, and ensuring devices are properly configured and maintained. This role plays a key part in delivering a seamless user experience across the organization. Key Responsibilities<ul><li>Provide onsite and remote support for desktops, laptops, and peripherals.</li><li> Perform hardware installations, imaging, and device configurations.</li><li> Support user onboarding/offboarding processes and system access.</li><li> Troubleshoot issues related to operating systems, applications, and connectivity.</li><li> Maintain asset inventory and documentation.</li><li> Collaborate with infrastructure teams to escalate and resolve complex issues.</li></ul>
2026-03-30T13:38:45Z

Help Desk Technician

Delray Beach, FL
remote
Temporary
21.00 - 25.00 USD / Hourly
We are seeking a detail-oriented and customer-focused Help Desk Technician to join our client in Delray Beach. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.Key Responsibilities:<ul><li>Provide first and second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li></ul>
2026-04-08T13:43:42Z

Desktop Support Technician

Mount Bethel, PA
onsite
Temporary
- USD / Hourly
We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management. Responsibilities:• Deploy, configure, and repair Windows desktops, laptops, and associated peripherals.• Offer support for software issues, ensuring functionality and resolving technical challenges.• Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks.• Utilize Jira as a ticketing system for tracking and documenting all completed work.• Deliver consistent technical support to end users, addressing their computing needs effectively.
2026-04-07T13:13:42Z

Help Desk Technician

Boca Raton, FL
onsite
Temporary
- USD / Hourly
We are accepting applications for a motivated Helpdesk Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-04-06T19:53:42Z

Tier 2 Help Desk/Desktop Support Analyst

Cary, IL
onsite
Contract / Temporary to Hire
33.25 - 38.50 USD / Hourly
We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
2026-04-02T21:38:45Z

Desktop Support Technician

Jacksonville, FL
remote
Temporary
- USD / Hourly
Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines.
2026-04-03T20:33:47Z

PC Tech

Neptune, NJ
onsite
Temporary
22.50 - 25.00 USD / Hourly
This is a third shift position. Hours are 11PM - 7AM The IT Operations Analyst is responsible for monitoring and analyzing the operation of Client Server platforms (i.e. central console, on-line terminals, etc.)Essential Generic Job Functions (List in order of importance):• Identifies, analyzes, and solves technical problems to ensure optimal performance.• Hands on within the data center doing cabling and rack and stack• Responds to customer problems and complaints.• Assesses performance and makes recommendations for change based on company needs and goals.• Designs monitoring tools to detect and report on system performance.• Troubleshoots and provides support to users.• Maintains necessary production journal and control log(s).• Maintains operation records of machine utilization, PMs and/or equipment repairs.• Preforms and verifies backup procedures for related solutions as per defined policies and procedures.• Other duties and/or projects as assigned.Lifts a minimum of 25 lbs., pushes and pulls a minimum of 25 lbs. and stands a minimum of 2 hours a day.
2026-03-18T07:03:52Z

Field Technician

Atlanta, GA
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for a Field Technician to join our team in Atlanta, Georgia, on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations, ensuring devices meet required standards and documenting findings. The position requires hands-on expertise with Windows operating systems and interaction with client staff in environments that require attention to detail. Responsibilities: • Travel to client locations within the designated region to perform onsite audits of production devices. • Conduct physical inspections of desktops and laptops currently in use. • Verify the presence of necessary security and management tools on each device. • Assess installed software and identify items needing further review or follow-up. • Accurately document findings in accordance with provided standards and procedures. • Escalate technical issues or discrepancies to internal leads as needed. • Maintain clear and attentive communication and provide excellent customer service during interactions with client staff. • Work independently while adhering to guidelines and ensuring consistent results. • Adapt to changing client locations and schedules throughout the duration of the project.
2026-03-20T14:04:02Z

Field Technician

Atlanta, GA
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for a dedicated Field Technician to join our team on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations in the Atlanta, Georgia area. You will play a vital role in ensuring devices meet security and operational standards while documenting findings through hands-on inspections. Responsibilities: • Travel to multiple client locations within the region to perform onsite audits of production devices. • Conduct physical inspections of desktops and laptops that are actively in use. • Verify the presence of required security software and management tools on each device. • Review installed applications and document items requiring follow-up or further evaluation. • Record findings accurately and in compliance with provided documentation standards. • Escalate any issues or discrepancies to technical leads for resolution. • Interact professionally with client staff to ensure smooth operations during device audits. • Follow established procedures consistently while maintaining attention to detail. • Provide feedback and updates to internal teams as needed.
2026-03-20T14:04:02Z

Deployment Technician

Towson, MD
onsite
Temporary
24.70 - 28.60 USD / Hourly
We are looking for a skilled Deployment Technician to join our team in Towson, Maryland, for a long-term contract position. In this role, you will play a vital part in ensuring the smooth deployment and setup of laptops while adhering to established procedures. This opportunity is ideal for professionals with a background in desktop support who excel in both hardware and software troubleshooting. Responsibilities: • Prepare and configure 15-20 laptops daily, ensuring each device meets company standards. • Follow detailed standard operating procedures (SOPs) to complete deployment tasks effectively. • Perform basic troubleshooting to resolve hardware-related issues during the setup process. • Identify and address common software problems to ensure seamless functionality. • Utilize deployment tools to streamline the imaging and installation process. • Maintain accurate records of completed deployments and report progress to supervisors. • Collaborate with team members to ensure timely completion of deployment projects. • Provide technical assistance and support as needed during the rollout process. • Inspect and test devices to confirm proper operation before delivery. • Adhere to deadlines and prioritize tasks to meet project goals.
2026-03-12T13:53:43Z

Desktop Support Analyst

New York, NY
onsite
Permanent
70000.00 - 85000.00 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives. Responsibilities: • Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues. • Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams. • Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally. • Handle service ticketing requests, ensuring timely and effective resolution of reported problems. • Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance. • Escalate unresolved technical problems to networking or system administration teams for further investigation. • Collaborate with team members to implement solutions that enhance system performance and user experience. • Maintain up-to-date knowledge of desktop technologies and assist with certifications when required. • Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
2026-03-12T13:18:42Z

IT Support | Desktop | Hardware Technician

Postville, IA
onsite
Contract / Temporary to Hire
- USD / Hourly
We are looking for an experienced IT Support specialist to join our team in Postville, Iowa. This contract-to-permanent position involves providing expert technical assistance for hardware, software, and network systems while ensuring smooth daily operations. The role includes troubleshooting and resolving issues efficiently across multiple platforms to maintain optimal functionality. Responsibilities: • Address and resolve service desk tickets related to printing, login issues, and screen problems. • Configure and manage telephony systems, Active Directory, Azure AD, and Office 365. • Utilize tools like Entra and Intune for monitoring and deployment tasks. • Provide support for Windows desktop systems and server environments. • Manage virtualization systems such as Hyper-V and perform routine system maintenance. • Assign security-related tasks and escalate issues when necessary. • Perform backups and system reboots to ensure data integrity. • Configure and troubleshoot Cisco switches and Fortinet firewalls to ensure network stability. • Maintain and optimize desktop hardware and imaging processes. • Assist with SQL Server management as needed to support business operations.
2026-03-27T15:04:33Z

End User Migration Technician

Cincinnati, OH
remote
Temporary
38.00 - 44.00 USD / Hourly
We are looking for a skilled End User Migration Technician to join our team on a contract basis in Cincinnati, Ohio. This role involves hands-on technical support, including hardware installation, device configuration, and troubleshooting. The ideal candidate is detail-oriented, proficient with various hardware technologies, and can work effectively in a fast-paced environment. Responsibilities: • Install and configure computer hardware and associated peripherals to ensure seamless operation. • Perform cable installations with precision while adhering to established safety standards. • Provide technical support and troubleshooting for Dell Technologies and Apple devices. • Assist in the migration of end-user systems, ensuring data integrity and minimal disruption. • Collaborate with team members to ensure timely completion of assigned tasks. • Diagnose and resolve hardware and software issues to maintain optimal system performance. • Maintain accurate records of work performed, including hardware installations and migrations. • Communicate effectively with end users to address technical concerns and provide solutions. • Ensure compliance with company policies and procedures during all technical operations.
2026-04-07T18:44:09Z

Desktop Support Analyst

Carrollton, TX
onsite
Temporary
27.00 - 32.00 USD / Hourly
OverviewWe are seeking experienced Help Desk Support Technicians to join a fast‑paced IT support environment and immediately assist with a high volume of tickets. This role is ideal for contractors who are hands‑on, customer‑focused, and comfortable resolving issues directly with end users over the phone—not just via email. You’ll play a key role in clearing an existing ticket backlog while providing strong Office 365, Windows 11, and endpoint support in a growing organization. POSITION: SENIOR DESKTOP SUPPORT LOCATION: CARROLLTON, TX ONSITEDURATION: 3-6 MONTHSRATE: $28 - $32/HOUR <ul><li>Provide front‑line desktop support for Office 365, Windows 11, and general software and hardware issues.</li><li>Actively call end users to troubleshoot and resolve issues, not just respond via email or chat.</li><li>Manage, resolve, and close an average of 20+ tickets per day with minimal supervision.</li><li>Monitor help desk queues and system alerts each morning to identify outages or critical issues and escalate as needed.</li><li>Image systems and configure computers for new deployments and large‑scale desktop migration efforts.</li><li>Provide onsite support, including imaging machines, receiving inventory, and setting up equipment.</li><li>Track IT assets accurately, ensuring proper documentation and inventory control.</li><li>Support mobile devices (hardware and software), including factory resets, cleaning, repurposing, packing, and shipping.</li><li>Pack, ship, and receive hardware following established procedures.</li><li>Document issues, troubleshooting steps, and resolutions clearly in the help desk system.</li></ul>
2026-03-27T21:54:08Z