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1 result for Help Desk Technician in Delray Beach, FL
- Miami, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking a <strong>Help Desk Analyst I</strong> to provide first-level technical support to end users. This role will be responsible for resolving basic IT issues, managing tickets, and delivering excellent customer service while supporting a Windows 11 environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor and manage incoming requests through the ticketing system</li><li>Troubleshoot and resolve software-related issues for end users</li><li>Perform password resets and assist with account lockouts</li><li>Provide basic hardware support for desktops, laptops, peripherals, and related equipment</li><li>Support users in a <strong>Windows 11</strong> environment</li><li>Escalate unresolved technical issues to higher-level support teams as needed</li><li>Document all support activity, resolutions, and follow-up steps in the ticketing system</li><li>Deliver professional and timely customer service to internal users</li></ul><p><br></p>
- 2026-05-23T00:00:00Z