<p>We are seeking a Tier II Help Desk Technician to provide intermediate-level technical support to end-users. The ideal candidate will troubleshoot hardware and software issues, escalate unresolved incidents, and ensure timely resolution of service requests. This role requires strong communication skills and the ability to work independently or in a team environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to escalated help desk tickets related to desktops, laptops, printers, and applications</li><li>Provide remote and on-site support to end-users</li><li>Perform software installations, updates, and system configurations</li><li>Maintain documentation of issues and solutions</li><li>Escalate complex issues to Tier III or appropriate teams</li></ul><p><br></p>
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
<p>We are looking for an experienced Customer Service Representative III to join our remote team for an overnight shift. This long-term contract role is ideal for someone passionate about delivering exceptional service and fostering positive customer relationships. You will play a key role in ensuring operational excellence while supporting both customers and team members.</p><p><br></p><p><strong>OVERNIGHT SHIFT: 11pm - 7:30am</strong></p><p><strong>100% REMOTE</strong></p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer support by addressing inquiries, resolving issues, and ensuring satisfaction.</p><p>• Maintain accurate and organized logs of customer interactions and service activities.</p><p>• Implement corrective actions to address recurring concerns and improve service quality.</p><p>• Supervise and guide team members to achieve their performance goals and maintain high standards.</p><p>• Apply leadership skills to foster a collaborative and productive work environment.</p><p>• Ensure compliance with established operating procedures and company policies.</p><p>• Assist in talent management by identifying training needs and supporting employee development.</p><p>• Communicate effectively with customers and team members to ensure clarity and alignment.</p><p>• Monitor service performance metrics and recommend improvements where necessary.</p>
<p>We are currently seeking a highly motivated <strong>Enrollment Specialist</strong> to join our remote call center team. This <strong>Enrollment Specialist</strong> role is a critical part of our sales support function, where you will play a key part in ensuring accurate benefit verification and documentation. As an <strong>Enrollment Specialist</strong>, you will work closely with field sales agents to transition point-of-sale calls and provide essential backend support.</p><p><br></p><p><strong>Schedule & Location</strong></p><ul><li><strong>Remote (must reside in CST/EST states)</strong></li><li>Monday – Friday with occasional Saturdays</li><li>8-hour shifts between <strong>7:00 AM – 6:00 PM CST</strong></li><li>Must be flexible with hours during peak season (October – December)</li></ul><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as a liaison between field sales and internal systems by supporting sales agents during point-of-sale calls</li><li>Handle high call volumes, especially during open enrollment season (call volume doubles or triples during peak months)</li><li>Accurately verify member benefits, copays, and billing details</li><li>Ensure proper documentation with high attention to detail</li><li>Use multiple computer systems and applications to input and retrieve data efficiently</li><li>Provide bilingual support if applicable (Spanish or Korean preferred)</li><li>Consistently demonstrate empathy and professionalism on every call</li><li>Maintain reliable attendance and performance during high-volume periods</li><li>Learn and adapt quickly to technology and the job’s high-level workflow</li></ul>
We are looking for a skilled and dedicated Staff Accountant to join our team in Atlanta, Georgia. This long-term contract position offers the opportunity to work in a hybrid environment, combining remote flexibility with occasional in-office collaboration. The ideal candidate will bring expertise in accounting processes and systems, ensuring accuracy and efficiency in financial operations.<br><br>Responsibilities:<br>• Prepare and analyze profit and loss reports to assess financial outcomes of events.<br>• Conduct monthly account reconciliations to maintain financial accuracy.<br>• Create and post journal entries while ensuring compliance with accounting standards.<br>• Manage month-end close processes, including meeting deadlines and reviewing documentation.<br>• Collaborate with production teams to organize financial data and ensure timely reporting.<br>• Utilize accounting software such as Oracle Cloud and NetSuite to streamline financial operations.<br>• Review and mentor entry-level staff’s work, providing guidance and ensuring quality.<br>• Investigate and resolve discrepancies in financial records to maintain data integrity.<br>• Apply advanced Excel techniques to analyze and organize financial data effectively.
We are seeking a PC Technician to install, configure, and maintain desktops, laptops, and peripheral devices. This position will provide both on-site and remote support, including hardware repairs and upgrades. Responsibilities: Install and configure desktops, laptops, printers, and other peripherals Troubleshoot hardware and software issues Perform imaging, patching, and asset inventory updates Replace and repair PC components as needed Provide support for local users and escalate when necessary
<p>We are looking for a meticulous Payroll Specialist to join our team in Atlanta, Georgia. In this contract to hire position, you will play a vital role in managing payroll operations, ensuring accurate reporting, and maintaining compliance with regulatory requirements. This role requires collaboration with finance teams and the ability to handle multi-state payroll for a substantial workforce.</p><p><br></p><p>Responsibilities:</p><p>• Process bi-weekly payroll for over 500 employees, ensuring accuracy and compliance.</p><p>• Generate and review payroll reports for finance, including employer contributions and deductions.</p><p>• Conduct audits during peak audit seasons, pulling employee data and salary information.</p><p>• Utilize ADP Workforce Now for payroll processing and reporting.</p><p>• Handle personal data change forms using Adobe software and Bliss Book.</p><p>• Ensure proper documentation and sign-offs for new hires, promotions, and other payroll-related changes.</p><p>• Collaborate with finance teams to reconcile payroll data and ensure accurate reporting.</p><p>• Maintain organized records and documentation for payroll operations.</p><p>• Provide support during audits and address any discrepancies in payroll data.</p>
<p><strong><u>Robert Half HR Solutions is currently recruiting for an experienced Banner HRIS Subject Matter Expert contractor</u></strong> to support our client on a long-term contract basis in Atlanta, Georgia. This role is perfect for a candidate with deep expertise in Banner HRIS system, and a strong ability to support both HR and IT functions. You will play a pivotal role in ensuring data integrity, generating advanced reports, and providing actionable insights to drive organizational success. While many HRIS systems behave similarly, <strong><u>our client will only consider candidates who have extensive Banner experience</u></strong>. Candidates who cannot demonstrate extensive Banner HRIS skills will not be contacted for this role. </p><p><br></p><p>This role is remote, however our client would ideally like to consider candidates who reside in the state of Georgia, so the Banner SME can be available to meet intermittently for onsite meetings in the city of Atlanta.</p><p><br></p><p>Responsibilities:</p><p>• Utilize Banner HRIS system to create and execute advanced reports tailored to organizational needs.</p><p>• Audit and validate data entries within the Banner system to ensure accuracy and compliance.</p><p>• Collaborate with HR and IT departments to provide technical and functional support.</p><p>• Serve as a key resource for HR end users, guiding them on system functionalities and best practices.</p><p>• Analyze HRIS data to identify trends and recommend improvements.</p><p>• Assist in the transition and integration of HRIS systems, ensuring minimal disruption to operations.</p><p>• Provide training and documentation for HRIS system users.</p><p>• Troubleshoot and resolve system-related issues in a timely manner.</p><p>• Maintain system security and ensure data confidentiality.</p><p>• Develop and implement processes to enhance system efficiency and user experience.</p>
<p>We are looking for a detail-oriented Attorney to join our team on a long-term contract basis. In this role, you will provide critical legal support by reviewing, drafting, and negotiating software license agreements and other related contracts. This position will play a key role in ensuring compliance with state procurement regulations and mitigating risks associated with unacceptable contract terms. This is a remote opportunity based out of Atlanta, Georgia.</p><p><br></p><p>Responsibilities:</p><p>• Review, draft, and negotiate contracts, amendments, and software license agreements to ensure compliance with state regulations.</p><p>• Identify and address non-compliant clauses in software agreements, particularly those that conflict with Georgia state requirements.</p><p>• Collaborate with internal teams to support the procurement process and ensure contracts align with legal and operational standards.</p><p>• Provide guidance on subscription-based IT and cloud-computing agreements, ensuring adherence to state policies.</p><p>• Analyze reseller agreements and associated terms to mitigate risks related to third-party ownership provisions.</p><p>• Advise stakeholders on prohibited contractual clauses and recommend alternative terms that comply with state laws.</p><p>• Assist in the renewal process for existing software agreements, ensuring terms remain compliant and favorable.</p><p>• Maintain organized records of contract reviews, negotiations, and approvals for audit and reference purposes.</p><p>• Stay updated on state procurement policies and legal requirements to inform contract management practices.</p>
<p>We are seeking a Network Engineer to design, deploy, and support our client’s network infrastructure. The ideal candidate will have experience managing firewalls, switches, routers, VPNs, and wireless systems.</p><p><strong>Responsibilities:</strong></p><ul><li>Configure and maintain LAN/WAN, wireless, and firewall infrastructure</li><li>Monitor network performance and security</li><li>Troubleshoot connectivity and routing issues</li><li>Implement VLANs, QoS, and network segmentation</li><li>Support VPN and remote access solutions</li></ul><p><br></p>
<p>We are looking for an experienced AEM Content Traffic / Website Content Manager to lead web strategy initiatives and oversee content creation for a defense software company. This is a long-term contract position, where you will drive the development of impactful web copy, manage cross-functional teams, and optimize website performance. If you have a passion for strategic thinking, content excellence, and delivering measurable results, we encourage you to apply. This is a fully remote role, however you must sit in EST to MT zones and be able to work EST hours. </p><p><br></p><p>Responsibilities:</p><p>• Develop and refine web copy for product and solution pages, campaign landing pages, and homepage messaging to ensure clarity, audience relevance, and conversion optimization.</p><p>• Ensure all content aligns with the brand's voice and tone while meeting marketing and business objectives.</p><p>• Lead the execution of the web marketing roadmap by coordinating with cross-functional teams, including product marketing, content marketing, demand generation, compliance, and web development.</p><p>• Prioritize and manage incoming content and web requests based on impact, resourcing, and alignment with team goals.</p><p>• Provide guidance and daily support to team members, including UX designers, strategists, and production managers, to ensure seamless project execution.</p><p>• Facilitate regular meetings with development and UX teams to refine plans, address challenges, and communicate new business priorities.</p><p>• Monitor website analytics using Adobe Analytics to identify opportunities for UX and content optimization.</p><p>• Create monthly performance reports and collaborate with demand generation teams to improve the pipeline from high-intent pages.</p><p>• Drive continuous improvements in website performance and user experience through data-driven decision-making.</p>
We are looking for a detail-oriented Accounts Payable Specialist to join our team on a contract basis in Dunwoody, Georgia. In this role, you will play a key part in managing invoice processing, conducting reconciliations, and ensuring accurate payment execution. This position offers a hybrid work schedule with four days onsite and one day remote, providing flexibility in start times.<br><br>Responsibilities:<br>• Process a high volume of invoices daily, ensuring accuracy and adherence to deadlines.<br>• Perform three-way matching of invoices to purchase orders and receipts to verify transactions.<br>• Reconcile accounts payable records to maintain precise financial documentation.<br>• Utilize Dynamics 365 and Excel for data management, including creating pivot tables and leveraging advanced functions.<br>• Accurately code invoices and allocate expenses to the correct accounts.<br>• Manage payment processing, including handling ACH transfers and overseeing check runs.<br>• Collaborate with team members to address discrepancies and optimize payment processes.<br>• Follow company policies and financial regulations to ensure compliance.<br>• Contribute to improving workflow efficiency and maintaining accurate records.
We are looking for an experienced Underwriting Associate to join our team in Alpharetta, Georgia. In this role, you will play a key part in supporting the underwriting process within the Wholesale Environmental group, ensuring accurate data conversion and policy registration. This is a long-term contract position that offers the opportunity to work in-office five days a week, with potential remote flexibility after training and demonstrated proficiency.<br><br>Responsibilities:<br>• Collaborate with underwriting and operations teams to ensure the accurate conversion of Environmental Accounts into the new system.<br>• Prepare renewal applications and documents for underwriter review, ensuring all data is properly translated into the policy registration system.<br>• Manage an assigned book of business to meet deadlines for policy renewals and updates.<br>• Analyze year-over-year reports to identify trends and discrepancies.<br>• Maintain electronic files, records, and data in accordance with administrative and clerical procedures.<br>• Provide excellent customer service by meeting established quality and time standards.<br>• Prioritize tasks and coordinate personal workflows to ensure efficiency and accuracy.<br>• Take ownership and accountability for work products while adhering to high-quality standards.<br>• Adapt quickly to a fast-paced, dynamic environment while managing high volumes of work.<br>• Establish and maintain effective working relationships with both internal and external stakeholders.
