We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p><strong>Overview</strong></p><p>Our client is seeking a hands‑on <strong>IT Support Specialist</strong> to provide day‑to‑day technical assistance across corporate systems, devices, and office environments. This role supports multiple operating systems, AV setups, and end‑user onboarding/offboarding while contributing to ongoing IT initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>End‑User Support</strong></p><ul><li>Provide daily technical support via walk‑ups, tickets, email, chat, and phone.</li><li>Troubleshoot issues across <strong>Windows, macOS, and Linux (Ubuntu)</strong>.</li><li>Deliver <strong>AV and conference room support</strong> for meetings and events.</li><li>Image and deploy devices using <strong>Microsoft Intune/Autopilot</strong>.</li></ul><p><strong>Systems & Hardware</strong></p><ul><li>Install, maintain, and upgrade computers, software, and peripherals.</li><li>Support networking, server infrastructure, and multimedia systems as needed.</li></ul><p><strong>User Management</strong></p><ul><li>Handle <strong>onboarding/offboarding</strong>, including equipment setup and account access.</li><li>Support new hires with workstation setup and IT orientation.</li></ul><p><strong>Facilities & Office Tech</strong></p><ul><li>Support client's office locations with facility‑related technology needs.</li><li>Coordinate with building management, telco providers, and ISPs.</li></ul><p><strong>Projects & Initiatives</strong></p><ul><li>Assist with corporate IT projects, upgrades, and process improvements.</li><li>Contribute to client's technology initiatives as assigned.</li></ul>
<p><strong>Job Summary</strong></p><p>We are seeking a skilled IT Professional to support and enhance our client’s Microsoft‑centric enterprise environment. This role focuses on maintaining core infrastructure, improving system reliability, and delivering high‑quality support to internal users.</p><p><strong>Role Overview</strong></p><p>In this position, you will:</p><ul><li><strong>Support Microsoft enterprise technologies</strong>, including Microsoft 365, Windows operating systems, Active Directory, Exchange, and related platforms.</li><li><strong>Manage and troubleshoot system issues</strong> across desktop, server, and cloud environments.</li><li><strong>Assist with authentication and identity management</strong>, including ADFS, Azure AD, SAML, and cloud-based SSO.</li><li><strong>Participate in migrations and deployments</strong>, especially Microsoft 365 mailbox migrations and Windows desktop rollouts.</li><li><strong>Contribute to infrastructure configuration</strong>, including Group Policy updates, scripting tasks, and basic DNS/DHCP support.</li><li><strong>Collaborate with third‑party vendors</strong> to resolve escalated technical issues.</li><li><strong>Maintain accurate documentation</strong> for systems, processes, and troubleshooting procedures.</li><li><strong>Support cross‑functional initiatives</strong> that enhance system performance, improve workflows, and elevate the overall user experience.</li></ul>
<p>Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced technical support for our users in Atlanta, GA. This role is ideal for IT professionals with strong problem-solving skills seeking contract flexibility and opportunities to deliver high-value customer service.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Resolve escalated technical issues involving hardware, software, network systems, and user accounts.</li><li>Provide support via phone, email, and remote access tools, ensuring timely resolution.</li><li>Log, track, and manage IT support requests using ticketing systems such as ServiceNow, Jira, or similar platforms.</li><li>Administer user accounts, permissions, and group policies within Active Directory.</li><li>Collaborate with Tier 1 analysts and other IT specialists to troubleshoot and solve more complex problems.</li><li>Document solutions and develop knowledgebase articles for recurring issues.</li></ul>
<p><strong>**Please note this role is onsite M-F in Sandy Springs, GA. Candidates that don't live in Metro Atlanta will not be considered for this position!**</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Help Desk Technician (Tier 1)</strong> to provide day-to-day technical support for corporate IT systems and infrastructure. This role involves assisting employees with hardware, software, and network issues, as well as supporting onboarding and offboarding processes. You’ll work on a mix of <strong>daily support tickets, walk-ups, remote troubleshooting</strong>, and occasional project work.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support for internal systems, hardware, and network infrastructure via walk-ups, tickets, email, IM, or phone</li><li>Install, upgrade, and support computer systems, software, peripherals, and multimedia conferencing solutions</li><li>Assist with server and networking infrastructure as needed</li><li>Handle <strong>onboarding and offboarding</strong> of users, including new hire setup</li><li>Offer facilities support for office locations, including building, telco, and ISP management</li><li>Participate in client's initiatives and project work as assigned</li></ul>
