We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment.<br><br>Responsibilities:<br>• Provide Tier I and II technical support to resolve hardware, software, and network-related issues.<br>• Manage and maintain Active Directory, ensuring proper configuration and access control.<br>• Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki.<br>• Install and configure Windows operating systems and Microsoft Office applications.<br>• Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations.<br>• Diagnose and repair computer hardware issues, including monitors, printers, and desktop software.<br>• Develop and implement IT policies to enhance system security and efficiency.<br>• Collaborate with users to provide clear communication and excellent customer service.<br>• Work independently with minimal supervision, prioritizing tasks effectively.<br>• Utilize ServiceNow for tracking and managing service desk tickets.
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
Key Responsibilities:<br><br>Provide technical support for Windows Desktop Operating Systems, including troubleshooting issues and assisting users.<br>Join Windows workstations to the domain and resolve connectivity problems.<br>Support the O365 Suite of applications<br>Configure and troubleshoot printers, ensuring reliable functionality for end-users.<br>Respond to service desk tickets promptly and maintain detailed documentation of solutions.<br>Collaborate with team members to improve IT processes and procedures.<br>Deliver high-quality customer service to clients and internal users.<br>Qualifications:<br><br>Proven experience in IT support or helpdesk roles.<br>Strong knowledge of Windows Desktop Operating Systems and domain integration.<br>Hands-on experience with printer setup and troubleshooting.<br>Excellent communication and problem-solving skills.<br>Ability to prioritize tasks and manage multiple issues simultaneously.<br>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator(MD-100,MD101), Microsoft 365 Fundamentals(Microsoft-900)) are a plus.
We are looking for a skilled Help Desk Analyst II to join our team in Atlanta, Georgia. As part of this long-term contract position, you will play a critical role in providing technical support and resolving IT-related issues across departments. This role offers an excellent opportunity to work with cutting-edge technologies and contribute to the efficiency of a dynamic organization.<br><br>Responsibilities:<br>• Deliver Tier 1 and Tier 2 technical support to ensure timely resolution of IT issues across various departments.<br>• Administer and troubleshoot firewalls and networks to maintain optimal system security and performance.<br>• Utilize and manage Microsoft SharePoint to assist users, provide walkthroughs, and offer technical support.<br>• Perform upgrades and maintenance on Windows servers while ensuring system reliability.<br>• Support and manage O365 and Active Directory environments to enhance user access and system functionality.<br>• Handle service desk tickets efficiently by diagnosing and resolving technical problems.<br>• Collaborate with team members to provide clear communication and effective solutions for IT challenges.<br>• Apply industry certifications, such as CompTIA A+, Network+, or Microsoft credentials, to enhance technical expertise.<br>• Conduct basic troubleshooting for Microsoft Windows systems, ensuring smooth operations.<br>• Stay adaptable and comfortable in handling diverse IT tasks and responsibilities.
We are looking for a skilled Inventory Analyst to join our team in Carrollton, Georgia. In this contract position, you will play a vital role in managing inventory operations for a growing organization. This is an exciting opportunity to contribute to a fast-paced environment while laying the groundwork for scalable inventory and operational systems.<br><br>Responsibilities:<br>• Maintain accurate inventory records across multiple product lines, ensuring traceability and compliance through batch and lot tracking.<br>• Conduct regular cycle counts and full physical inventory audits, reconciling any discrepancies promptly.<br>• Ensure proper labeling, storage, and rotation of inventory to optimize organization and efficiency.<br>• Assist in preparing reports on inventory-related Key Performance Indicators (KPIs) to support operational and financial decision-making.<br>• Support process improvements by implementing software tools and automation to scale inventory practices for future growth.<br>• Collaborate with teams to maintain clean and organized stock and storage areas.<br>• Provide assistance with basic accounts payable and receivable tasks, including invoice matching and payment tracking.<br>• Contribute to payroll coordination and time tracking processes as needed, utilizing accounting or HR software.<br>• Monitor and optimize inventory workflows to align with the company’s growth trajectory.
We are looking for a skilled Desktop Support Analyst to assist with a large-scale laptop setup project in Atlanta, Georgia. This contract position involves configuring and preparing devices for deployment while adhering to technical guidelines and ensuring quality standards are met. If you are detail-oriented with a strong understanding of Windows systems and device provisioning, we encourage you to apply.<br><br>Responsibilities:<br>• Prepare and configure incoming laptops using Windows 10/11 setup procedures.<br>• Utilize Windows Autopilot or similar provisioning tools to streamline device setup.<br>• Follow technical checklists and workflows to ensure accurate and consistent configuration.<br>• Handle and organize multiple laptops efficiently during setup processes.<br>• Conduct thorough quality checks to confirm proper functionality of devices.<br>• Collaborate with team members to meet project deadlines and ensure smooth operations.<br>• Troubleshoot basic hardware and software issues during the configuration process.<br>• Maintain accurate records of completed setups and device inventory.<br>• Provide updates and feedback to supervisors on project progress and challenges.
IT Systems Engineer We are seeking an IT Systems Engineer to design, implement, maintain, and optimize our internal systems and infrastructure in a hybrid environment to ensure the stability, security, scalability, and performance of our on-premises and cloud-based IT systems. This role combines hands-on technical responsibilities with strategic planning and cross-functional collaboration. You will act as a technical lead for projects, provide Tier 2/3 escalation support, and ensure our infrastructure evolves in line with business needs. <br> This is a 5-DAY ONSITE ROLE in Atlanta GA!
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
<p><strong>Job Title:</strong> Analyst, IS Business Intelligence </p><p> <strong>Service Type:</strong> Contract- 35 Weeks </p><p> <strong>Location:</strong> Remote </p><p><br></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a detail-oriented and analytical <strong>IS Business Intelligence Analyst</strong> to join our team on a temporary basis. This individual contributor role is ideal for someone passionate about driving process improvements through data-driven insights and business analysis.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Analyze non-IT business challenges and translate them into actionable requirements.</li><li>Collaborate with stakeholders to identify process improvement opportunities and assess performance.</li><li>Develop frameworks to evaluate financial payback and return on investment (ROI) for proposed initiatives.</li><li>Prepare documentation outlining current and future state processes.</li><li>Recommend alternative solutions and support decision-making with clear, data-backed insights.</li><li>Facilitate communication between process owners and solution developers to ensure alignment and understanding.</li></ul>
Seeking an experienced Help Desk Analyst III to provide advanced technical support for end users in a large enterprise environment. Candidates should be comfortable resolving escalated tickets, mentoring entry level staff, and working in hybrid/onsite settings. Responsibilities: Resolve Tier II/III technical issues across Windows, macOS, and mobile platforms. Support end users with hardware, software, networking, and application troubleshooting. Manage Active Directory accounts, permissions, and O365 administration. Escalate and document issues as needed, ensuring SLA compliance. Provide mentoring and training to Help Desk Analysts I & II.
We are offering an exciting opportunity for a Database Analyst in the Construction/Contractor industry. The successful candidate will be instrumental in managing and analyzing vast amounts of data, creating interactive dashboards, and working collaboratively with business teams to understand their data needs and requirements.<br><br>Responsibilities:<br><br>• Analyze a variety of data, maintaining the utmost attention to accuracy and consistency.<br>• Develop and manage data models to assist in analysis and reporting.<br>• Utilize tools such as Tableau to develop interactive dashboards, reports, and visualizations, presenting complex data in an understandable manner to stakeholders.<br>• Work closely with business teams to comprehend their data needs and requirements, tailoring your approach to meet these needs.<br>• Regularly perform audits and data gap analysis across various IT systems.<br>• Maintain both structured and unstructured data sources, ensuring they are up-to-date and accurate.<br>• Identify trends, patterns, and anomalies within data sets, using this information to uncover valuable insights that can drive business decisions.<br>• Collaborate with colleagues and work cooperatively as part of a team.<br>• Comply with all company policies and procedures, maintaining a detail-oriented and respectful work environment.<br>• Manage data sources replicated from various environments, with a primary focus on SAP S4 HANA.
We are looking for a skilled Internal Audit Data Analyst to join our team in Johns Creek, Georgia. This Contract-to-permanent position offers an exciting opportunity to leverage advanced data analytics and visualization techniques to enhance internal audit processes and enterprise risk management. The ideal candidate will play a pivotal role in identifying risks, improving audit methodologies, and providing actionable insights to support organizational decision-making.<br><br>Responsibilities:<br>• Collaborate with audit teams to identify opportunities where data analytics can enhance financial, operational, and compliance audits.<br>• Plan, execute, and report corporate audits while adhering to Global Internal Audit Standards.<br>• Design and implement advanced data analytics procedures to detect anomalies and assess risks or opportunities.<br>• Extract, clean, transform, and analyze data from multiple systems using tools such as Alteryx, Power BI, and Excel Power Query.<br>• Utilize programming skills in Python and SQL to develop automated workflows and continuous monitoring processes.<br>• Create dashboards and visualizations to effectively communicate audit findings and insights to stakeholders.<br>• Assist in risk assessments and provide actionable recommendations based on trends, risks, and analytics.<br>• Identify patterns indicating control weaknesses, inefficiencies, or potential fraud and propose enhancements to audit methodologies.<br>• Integrate audit principles and enterprise risk management frameworks into analytics design and execution.
We are looking for a detail-oriented Tax Analyst to join our team on a long-term contract basis in Atlanta, Georgia. In this role, you will work on resolving various payroll tax-related issues, including account reinstatements, notice cleanups, and addressing compliance matters. This is a fully onsite position offering an excellent opportunity to contribute to critical payroll tax operations.<br><br>Responsibilities:<br>• Address and resolve payroll tax notices, including late filings and compliance discrepancies.<br>• Reconcile and clean up existing payroll tax accounts, ensuring accuracy and compliance.<br>• Collaborate with state agencies to reinstate accounts or facilitate account closures as needed.<br>• Utilize tools such as ADP SmartCompliance to manage tax compliance processes effectively.<br>• Analyze data using Excel, including creating pivot tables and performing VLOOKUP functions.<br>• Provide detailed documentation of resolutions and maintain organized records for compliance purposes.<br>• Assist in minimizing zero filings through account adjustments and closures.<br>• Support the team in addressing backlog issues and ensuring timely resolution of tax-related matters.<br>• Communicate professionally with state and local agencies to address account-related inquiries.
<p>We are looking for an Informatica Developer to design and develop application integrations via Informatica IDMC APIs using Cloud Application Integration (CAI) and Cloud Data Integration (CDI) services. This will be a 100% remote opportunity.</p><p><br></p><p>The candidate should have strong SQL database query knowledge working with applications. The developer should also have thorough experience in developing IDMC REST API interfaces with CDI and CAI. The candidate should also have expertise with testing REST APIs using a software tool such as Bruno or an equivalent. Additionally, the candidate should also have a strong understanding of JSON data formatting.</p><p>The developer should have expertise in building ETL/ELT mappings and workflows using CDI. The candidate should have experience loading a Data Warehouse and be knowledgeable with Star Schema and 3rd normal form design. The candidate will contribute throughout the data management lifecycle process areas such as data acquisition, management, manipulation, and implement integrations between SaaS vendors, on-premise applications, and the Enterprise Data Warehouse environment.</p><p><br></p><p>Essential duties & responsibilities are:</p><p>• Work with Informatica Tech Lead, IT database administrators, systems administrators, and data warehousing development teams</p><p>• Support development, migration of data through Informatica IDMC API integrations, procedure development, troubleshooting, system configuration, security administration, and account setup.</p><p>• Support the lifecycle of physical data models and data maps for data warehouse system.</p><p>• Aid end users and programmers regarding data warehouse related problems and issues.</p><p>• Provide technical expertise to end-users who create complex queries and reports.</p><p>• Coordinate, schedule, and tests upgrades to the data warehouse system.</p>
<p>We’re looking for an experienced <strong>Enterprise Solution Architect</strong> with a strong engineering foundation who has grown into architecture roles. This position is ideal for someone who enjoys being both strategic and hands-on—shaping the roadmap for enterprise systems while also rolling up their sleeves to build and implement solutions.</p><p>The ideal candidate has broad exposure to <strong>ERP and CRM systems</strong> (agnostic to specific platforms), experience evaluating and selecting new technologies, and the ability to influence stakeholders without direct authority. While <strong>Azure</strong> experience is a plus, equivalent experience with AWS or GCP is welcome.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li><strong>Shape the Tech Roadmap:</strong> Collaborate with leadership to design and guide the organization’s technology strategy.</li><li><strong>Architect Enterprise Solutions:</strong> Design and oversee scalable, secure enterprise IT solutions aligned with business needs.</li><li><strong>Hands-On Delivery:</strong> Support project execution as a working architect, providing guidance and contributing directly to builds where needed.</li><li><strong>Evaluate and Integrate New Technologies:</strong> Pivot as needed to choose the right tools for evolving CRM, ERP, and business systems.</li><li><strong>Mentor and Influence:</strong> Help build engineering muscle and foster a culture of innovation and best practices across teams.</li><li><strong>Partner with PMO & Stakeholders:</strong> Work closely with PMO, business leaders, and technical teams to align solutions with goals.</li></ul><p><br></p><p><br></p>
