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6 results for It Systems Analyst in Atlanta, GA

Systems Administrator

Newnan, Georgia
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for a Systems Administrator to support daily IT operations and maintain a reliable technology environment in Newnan, Georgia. This role is responsible for keeping user systems, core infrastructure, and collaboration platforms running smoothly while delivering responsive technical support across the site. The position also works closely with business and global IT teams to strengthen security, improve system performance, and support technology initiatives that enhance operational effectiveness. Responsibilities: • Oversee the local Microsoft 365 environment, including user profiles, mailbox administration, licensing, Teams support, and account recovery activities in alignment with enterprise IT practices. • Install, configure, maintain, and troubleshoot end-user technology such as laptops, desktop systems, printers, scanners, mobile equipment, and production-floor handheld devices. • Administer the full lifecycle of IT assets by tracking inventory, assigning equipment, managing warranty status, coordinating refresh plans, and ensuring proper retirement of obsolete devices. • Deliver hands-on technical support by identifying and resolving issues involving hardware, operating systems, business applications, connectivity, network access, and user permissions. • Contribute to infrastructure, cybersecurity, and business system projects at both the local site and broader organizational level, including implementation and rollout activities. • Support site network operations by maintaining firewalls, VPN connectivity, wireless services, switches, internet access, and related infrastructure components. • Monitor the health and performance of systems and networks to reduce downtime, address emerging issues early, and maintain dependable service availability. • Partner with departments such as Operations, Manufacturing, Finance, and Quality to improve system usability, strengthen reporting access, and increase efficiency through technology solutions. • Help enforce cybersecurity controls by managing privileged access, multi-factor authentication, service accounts, shared resources, vendor connectivity, and critical business systems, while also responding to security events through containment, documentation, coordination, and corrective action. • Maintain IT procedures, technical documentation, and disaster recovery materials while coordinating with vendors and global IT teams to support standards, procurement, and site technology needs.
2026-09-09T00:00:00Z

Technical Customer Service Analyst

Covington, Georgia
onsite
Temporary / Contract
18 - 18 USD / Hourly
About the OpportunityAre you looking to break into the IT or technology support field? This role is an excellent entry point for individuals who enjoy helping people, solving problems, and building foundational technical skills in a professional environment.While this is not a highly technical IT position, you'll gain valuable experience working in a customer support setting, learning troubleshooting fundamentals, and supporting mobile device users. The company provides a structured onboarding program/extensive training to help you succeed from day one along with a clear promotion pathway. Responsibilities<ul><li>Provide first-level support for wireless/cellular customers in a call center environment</li><li>Serve as the primary point of contact for customers experiencing service or device-related issues</li><li>Assist customers with device setup, SIM card activation, call, text, and data service issues</li><li>Follow established troubleshooting procedures and scripted workflows to resolve common issues</li><li>Guide customers through steps such as: resetting network settings, updating APN configurations, rebooting devices, reinserting SIM cards, verifying account information</li><li>Escalate issues involving provisioning, network outages, number porting, or complex technical problems as needed</li><li>Answer basic account and service-related questions, including plan features and device compatibility</li><li>Accurately document customer interactions in ticketing and CRM systems</li><li>Deliver clear, professional, and friendly customer support</li><li>Meet established quality, compliance, and performance standards</li></ul>Please note: This position is onsite, Monday-Friday, in Covington, GA. Do not apply to this posting if you're not already local to metro Atlanta and willing to work onsite.
2026-09-16T00:00:00Z

Help Desk/Desktop Support Analyst

Atlanta, Georgia
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver dependable day-to-day technical support for employees in Atlanta, Georgia. In this role, you will help users stay productive by resolving hardware, software, and access issues across office and remote environments. During the first few months, you will build knowledge of internally developed applications and the cloud environment that supports them so you can provide effective front-line assistance and escalate issues appropriately. Responsibilities: • Deliver first- and second-level support for employees by diagnosing technical problems, handling user setup, and restoring access to essential systems and tools. • Assist with Microsoft 365 products and services, including Outlook, Teams, SharePoint, OneDrive, and Copilot, ensuring users can work efficiently across collaboration platforms. • Support internally developed business applications, resolve common issues directly, and route more advanced incidents to the appropriate technical teams when needed. • Prepare, deploy, maintain, and troubleshoot laptops, desktops, monitors, peripherals, and related equipment in line with company standards. • Coordinate technology setup for new hires and manage account, device, and access changes throughout employee onboarding, role changes, and offboarding. • Configure and support workstations for both onsite and remote staff, including desk moves, hardware swaps, and office layout adjustments. • Keep meeting rooms and shared collaboration spaces fully operational by maintaining video conferencing, audio-visual, and presentation technology. • Track IT assets accurately, maintain inventory records, and help ensure equipment is assigned, recovered, and available when required. • Work with external service partners and internal IT colleagues to resolve incidents efficiently, document activity clearly, and identify recurring issues that could be improved through process changes or automation.
2026-09-09T00:00:00Z

AI Business Analyst/Consultant

Atlanta, Georgia
onsite
Temporary to Hire
43.738 - 55.25 USD / Hourly
We are looking for an AI Consultant to help shape and deliver Microsoft Copilot solutions for enterprise teams in Atlanta, Georgia. This contract opportunity with permanent potential centers on turning business needs into practical AI-enabled workflows by connecting Microsoft technologies with core business platforms. The role blends business analysis, solution design, and hands-on collaboration to improve productivity, strengthen governance, and support scalable adoption across the organization. Responsibilities:• Iidentify where Microsoft Copilot can create measurable efficiency and workflow improvements.• Deliver integrations that connect Copilot capabilities with Azure services, Microsoft 365 applications, and enterprise platforms through APIs and related tools.• Partner with business leaders, technical teams, and end users to gather requirements, define use cases, and translate needs into solution plans.• Evaluate existing workflows and recommend automation opportunities that align AI functionality with operational goals.• Resolve technical and functional issues during implementation, testing, and rollout to support stable deployments.• Establish solution approaches that address security, compliance, performance, and long-term scalability requirements.• Coordinate with cross-functional stakeholders to ensure AI-enabled solutions are adopted effectively and deliver business value
2026-08-21T00:00:00Z

Service Management Centre Analyst

Alpharetta, Florida
onsite
Temporary / Contract
26 - 30 USD / Hourly
We are looking for a Service Management Centre Analyst to serve as a central coordination point during production incidents and service disruptions. This role is focused on incident coordination, communication, escalation management, and service restoration rather than hands-on technical troubleshooting. Key Responsibilities:· Act as the central coordination point during production incidents and service disruptions.· Lead and facilitate major incident bridge calls involving technical and business stakeholders.· Coordinate technical teams and drive restoration activities through incident resolution.· Assess business impact and ensure appropriate escalation of critical issues.· Maintain situational awareness throughout the incident lifecycle.· Deliver timely and effective incident communications to stakeholders.· Monitor the health and performance of business-critical applications and services.· Analyze events, alerts, and operational data to identify service-impacting issues.· Coordinate proactive actions to minimize service disruptions and prevent incidents.· Support operations across hybrid-cloud and on-premises environments.· Support Incident, Event, Change, Problem, and Major Incident Management processes.· Maintain accurate and complete records within ServiceNow.· Ensure adherence to ITIL-based service management practices.· Promote operational excellence through process consistency and discipline.· Facilitate Root Cause Analysis (RCA) activities following major incidents.· Coordinate post-incident reviews and corrective action planning.· Identify recurring issues, trends, and opportunities for process improvement.· Drive accountability for long-term resolutions and preventative measures.· Contribute to automation, operational maturity, and service improvement initiatives.
2026-09-23T00:00:00Z

Data Analyst

Atlanta, Georgia
onsite
Temporary to Hire
35.625 - 45 USD / Hourly
We are looking for a Data Analyst to join a collaborative team in Atlanta, Georgia, where data is used to guide business strategy and operational decisions. This opportunity is ideal for someone who enjoys translating complex information into clear reporting and practical recommendations. The person in this role will partner with stakeholders across the business to uncover patterns, improve data quality, and deliver meaningful insights through analysis and visualization. Responsibilities:• Create interactive dashboards and recurring reports that help teams monitor performance and identify areas for improvement.• Examine large and varied datasets to uncover trends, exceptions, and actionable business insights.• Develop and run database queries to extract, organize, and interpret information from multiple sources.• Review, reconcile, and validate data to maintain accuracy, consistency, and reliability in reporting outputs.• Communicate findings to business partners and leadership through clear presentations, summaries, and visual storytelling.• Work closely with cross-functional teams to support informed decision-making with timely analytical input.• Apply analytical techniques to fraud-related data to help detect suspicious activity and strengthen anti-fraud efforts.
2026-08-21T00:00:00Z