We are seeking a PC Technician to install, configure, and maintain desktops, laptops, and peripheral devices. This position will provide both on-site and remote support, including hardware repairs and upgrades. Responsibilities: Install and configure desktops, laptops, printers, and other peripherals Troubleshoot hardware and software issues Perform imaging, patching, and asset inventory updates Replace and repair PC components as needed Provide support for local users and escalate when necessary
<p>We are seeking a Tier II Help Desk Technician to provide intermediate-level technical support to end-users. The ideal candidate will troubleshoot hardware and software issues, escalate unresolved incidents, and ensure timely resolution of service requests. This role requires strong communication skills and the ability to work independently or in a team environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to escalated help desk tickets related to desktops, laptops, printers, and applications</li><li>Provide remote and on-site support to end-users</li><li>Perform software installations, updates, and system configurations</li><li>Maintain documentation of issues and solutions</li><li>Escalate complex issues to Tier III or appropriate teams</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>Position Summary</p><p>We are seeking a Help Desk Analyst to provide technical support to end users, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.</p><p>Key Responsibilities</p><ul><li>Respond to Tier 1 and Tier 2 support requests via phone, email, and ticketing system.</li><li>Troubleshoot hardware, software, and network issues.</li><li>Manage user accounts, password resets, and access permissions.</li><li>Document issues, solutions, and escalation steps.</li><li>Train users on basic IT practices and applications.</li></ul><p><br></p>
<p>A global professional services firm is seeking a high-touch IT Services Coordinator to join its Atlanta office. This is a hybrid role (3 days onsite: Tuesday–Thursday) supporting a dynamic team of consultants, executives, and staff across multiple locations.</p><p><br></p><p>Position Overview:</p><p>As the IT Services Coordinator, you’ll be the front-line technical support resource for a high-performing office. You’ll troubleshoot hardware, software, and network issues, assist with mobile and A/V setups, and collaborate with a close-knit IT team to ensure seamless operations.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide hands-on support for desktops, laptops, mobile devices, A/V systems, and network infrastructure</li><li>Troubleshoot issues across Windows 365, Office 365, Outlook, Active Directory, and Cisco systems</li><li>Manage and resolve tickets via ServiceNow</li><li>Support users locally in Atlanta and remotely in other U.S. offices</li><li>Partner with senior IT team members for escalations and project work</li></ul>
<p>Position Summary</p><p>We are seeking a Help Desk Specialist to provide Tier 1 and Tier 2 technical support for end users. This role will troubleshoot hardware, software, and networking issues while ensuring a positive support experience.</p><p>Key Responsibilities</p><ul><li>Respond to support tickets, calls, and emails in a timely manner.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Manage user accounts, permissions, and access requests.</li><li>Document issues and maintain knowledge base articles.</li><li>Provide user training on systems and applications.</li></ul><p><br></p>
<p><strong>Position Summary</strong></p><p> We are seeking a Product Analyst to support digital product initiatives with expertise in AI, product mapping, and API integrations. This role bridges business and technical teams by analyzing requirements, writing user stories, supporting UAT, and ensuring product features align with strategic goals.</p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze business needs and translate them into user stories and acceptance criteria.</li><li>Map product features to workflows, data models, and API integrations.</li><li>Support AI-driven product initiatives through research and analysis.</li><li>Lead User Acceptance Testing (UAT), including test planning and defect tracking.</li><li>Document product requirements and maintain alignment with stakeholders.</li><li>Collaborate with developers and QA to ensure timely delivery of features</li></ul><p><br></p>
We are looking for a Tier III Help Desk Technician with advanced troubleshooting skills to handle escalations and complex IT support issues. This role serves as a senior support resource and will work closely with system and network teams to resolve high-level incidents. Responsibilities: Resolve advanced technical issues involving networks, servers, and enterprise systems Serve as an escalation point for Tier I and II technicians Document solutions and create knowledge base articles Assist with IT projects and deployments Mentor entry level help desk staff
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
<p><strong>SALES OPERATIONS ANALYST - Growth-Oriented Manufacturer in Lawrenceville</strong></p><p>A growing organization is seeking a highly analytical and detail-oriented <strong>Sales Operations Analyst</strong> to join their team. In this key role, you’ll drive process optimization, deliver actionable sales insights, and facilitate data-driven decision-making across the sales function. You’ll work hands-on with sales analytics, CRM management, and sales compensation support, helping the team identify trends and opportunities to boost performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support and optimize CRM (Microsoft CRM) systems to enhance sales processes, lead management, opportunity tracking, and pipeline visibility.</li><li>Collaborate cross-functionally with sales, marketing, operations, and IT to align CRM architecture with business needs.</li><li>Maintain user administration, data hygiene, permissions, and roles within the CRM platform.</li><li>Build and maintain sales dashboards and reports (Power BI experience preferred) to provide insights to sales leadership and other stakeholders.</li><li>Analyze data to spot trends, gaps, and sales opportunities; present findings to key decision-makers.</li><li>Prepare and run reports on sales margin, trends, and team performance against key indicators.</li><li>Assist with data validation and quality assurance processes for monthly sales compensation.</li><li>Partner in defining and streamlining sales processes, workflows, and KPIs.</li><li>Support training and implementation for CRM initiatives.</li><li>Assist with territory planning, forecasting, and product rollouts.</li><li>Coordinate with data owners (IT, business ops, sales) to ensure smooth integration of system and data enhancements.</li><li>Provide ad hoc reporting and support for pricing and margin validation.</li><li>Perform additional duties as needed.</li></ul><p><br></p>
<p><strong>Position Summary</strong></p><p> The ERP Business Analyst will bridge the gap between business users and technical teams by analyzing business requirements and ensuring effective ERP solutions are delivered.</p><p><strong>Key Responsibilities</strong></p><ul><li>Document and analyze current business processes.</li><li>Define requirements for ERP system functionality and reporting.</li><li>Support ERP configuration, testing, and deployment activities.</li><li>Collaborate with IT and functional teams to resolve system issues.</li><li>Provide post-implementation support and continuous improvement</li></ul><p><br></p>
<p><strong>Description of Position:</strong></p><p> Looking for a Salesforce BA to bridge business needs and technical solutions. You will gather requirements, translate them into user stories, and support Sales Cloud/Service Cloud enhancements.</p>
<p>Overview:</p><p>A dynamic organization is seeking a Business Analyst with a strong background in systems integration, enterprise platforms, and cross-functional collaboration. This role will focus on optimizing and supporting core business systems including Advantage, Workfront, and UKG Pro (HRIS). The ideal candidate will bring a blend of technical acumen, analytical thinking, and stakeholder engagement to drive operational efficiency and data-driven decision-making.</p><p>Key Responsibilities:</p><p>Systems Integration & Administration</p><ul><li>Manage and optimize integrations across Advantage, Workfront, and UKG Pro.</li><li>Oversee data flow and automation using Adobe Fusion Integration Platform.</li><li>Troubleshoot integration issues and streamline workflows.</li><li>Collaborate with HR, IT, Finance, and Project Management teams to align systems with business objectives.</li></ul><p>Platform Management & Support</p><ul><li>Ensure system reliability, performance, and security.</li><li>Coordinate system maintenance, upgrades, and user support.</li><li>Maintain documentation of system configurations and processes.</li></ul><p>Reporting & Data Analysis</p><ul><li>Design and deliver custom reports and dashboards across platforms.</li><li>Analyze system performance and identify optimization opportunities.</li><li>Conduct audits to ensure data integrity and recommend enhancements.</li></ul><p>Security & Compliance</p><ul><li>Ensure adherence to data protection regulations and internal security policies.</li><li>Stay informed on compliance standards such as SOC and data privacy laws.</li></ul><p>Stakeholder Engagement & Continuous Improvement</p><ul><li>Serve as a liaison between technical teams and business units.</li><li>Identify and implement process improvements and automation opportunities.</li><li>Stay current on trends in system integration, HRIS, and enterprise IT.</li></ul><p><br></p>
We are looking for a skilled Risk Analyst to join our team in Atlanta, Georgia. This is a long-term contract position offering the opportunity to work on developing and refining risk and control frameworks while contributing to process optimization and operational improvements. The ideal candidate will have a strong background in risk analysis and compliance, with a focus on creating effective strategies to mitigate risks and enhance organizational efficiency.<br><br>Responsibilities:<br>• Develop and implement comprehensive risk and control frameworks tailored to organizational needs.<br>• Evaluate existing risk and control documentation and align them with industry standards and best practices.<br>• Collaborate on process optimization initiatives, utilizing tools such as Lean Six Sigma methodologies.<br>• Assist in decomposing processes and defining architectural frameworks to improve operational efficiency.<br>• Conduct quality assurance reviews to ensure risk control measures are clearly documented and effectively executed.<br>• Utilize governance, risk, and compliance tools such as Archer eGRC and Microsoft 365 to support risk management activities.<br>• Work closely with project portfolio teams to identify and address potential risks within operational and technical environments.<br>• Facilitate group discussions and sprints to meet targeted goals within specified timelines.<br>• Provide insights into market taxonomy and business architecture to ensure risk frameworks align with industry practices.<br>• Support annual refresh cycles and trigger processes for risk control self-assessments (RCSAs).
We are looking for a Senior GRC Analyst to join our team in Johns Creek, Georgia. In this role, you will play a pivotal part in assessing and improving the organization's information security posture, ensuring compliance with industry regulations and policies. This is a Contract-to-permanent position that requires strong leadership, technical expertise, and the ability to manage complex projects within the cybersecurity domain.<br><br>Responsibilities:<br>• Lead the development and documentation of enterprise-wide risk management processes to identify, monitor, and report information security risks.<br>• Conduct thorough assessments of security controls and provide actionable recommendations for improvement.<br>• Audit the effectiveness of information security policies, ensuring alignment with regulatory requirements and organizational goals.<br>• Develop and implement policies and procedures to protect sensitive data, including testing their impact and effectiveness.<br>• Coordinate and manage IT and security-related audits, collaborating with internal teams and external auditors to achieve desired outcomes.<br>• Provide strategic guidance on audit findings and create effective remediation plans.<br>• Design and deliver training and awareness programs to enhance information security practices across all organizational levels.<br>• Evaluate hardware, software, and systems for potential security risks, recommending solutions in partnership with IT teams and vendors.<br>• Support incident response, business continuity, and disaster recovery planning efforts to ensure organizational resilience.<br>• Foster a collaborative and customer-focused approach to problem-solving across multi-location projects.
<p><strong>Description of Position:</strong></p><p> Seeking an IT Support Specialist to provide first- and second-level support for desktops, laptops, and mobile devices. You will troubleshoot issues, escalate when necessary, and ensure high customer satisfaction.</p>
<p><strong>Position Summary</strong></p><p> We are seeking an ERP Support Specialist to provide ongoing system support, troubleshoot issues, and ensure smooth daily operations of the ERP system.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 1 and Tier 2 ERP support for end users.</li><li>Troubleshoot and resolve functional and technical ERP issues.</li><li>Escalate complex problems to developers or vendors as needed.</li><li>Maintain user access, roles, and security settings.</li><li>Assist with ERP upgrades, patches, and enhancements.</li></ul><p><br></p>
<p>Position Summary</p><p>We are seeking a Data Engineer to design, build, and optimize data pipelines that support analytics, reporting, and AI initiatives.</p><p>Key Responsibilities</p><ul><li>Build ETL/ELT pipelines using Databricks, Spark, or Azure Data Factory.</li><li>Design and manage data warehouses or data lakes.</li><li>Ensure data quality, reliability, and scalability.</li><li>Collaborate with analysts and data scientists to provide clean, structured data.</li><li>Monitor and optimize performance of data pipelines.</li></ul><p><br></p>
We are seeking a VP of Technology to join our team in Atlanta, Georgia. This role is focused on implementing a buy and build strategy, optimizing cloud spend, and managing change within a lean IT team. The VP of Technology will play a crucial role in transforming the infrastructure of our acquisitions and building out the practice under the leadership of our senior executives.<br><br>Responsibilities:<br>• Develop and implement a comprehensive technology strategy that aligns with our business objectives<br>• Oversee the integration and optimization of cloud technologies, primarily AWS<br>• Manage systems implementation and change management processes<br>• Analyze and optimize cloud spend to ensure operational efficiency<br>• Collaborate with other executives to build out the practice<br>• Maintain a focus on ERP Solutions, using tools such as Netsuite, Intact, and Salesforce<br>• Handle client-facing responsibilities and establish strong relationships with stakeholders<br>• Utilize Agile Scrum methodologies to manage projects and deliver results<br>• Conduct audits and reviews to ensure compliance and performance<br>• Manage contracts and agreements related to technology procurement and partnerships<br>• Leverage knowledge of Computer Hardware and Cisco Technologies in strategic decision-making.
