We are looking for a dedicated Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic and collaborative environment. The ideal candidate will bring strong interpersonal skills, attention to detail, and a passion for delivering exceptional service to internal and external customers.<br><br>Responsibilities:<br>• Respond promptly to inbound and outbound customer inquiries, ensuring accurate and timely communication.<br>• Process customer orders efficiently using internal systems, maintaining a high degree of accuracy.<br>• Collaborate with the production team to ensure orders are produced and shipped on schedule.<br>• Utilize tools such as Oracle, Excel (including pivot tables and VLOOKUP functions), and other relevant software to manage data and support customer needs.<br>• Maintain a thorough understanding of customer requirements to provide tailored solutions.<br>• Address and resolve customer issues or concerns with attention to detail and effectiveness.<br>• Document all customer interactions and transactions for future reference and reporting.<br>• Support call center operations by handling a high volume of calls with efficiency.<br>• Act as a liaison between customers and internal departments to facilitate seamless service delivery.