We are looking for an experienced Senior Customer Service Representative to join our team in Atlanta, Georgia. This is a long-term contract position where you will play a key role in delivering outstanding service to both merchants and end customers. If you thrive in a fast-paced environment and enjoy solving challenges while maintaining high standards of professionalism, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as the primary point of contact for merchants and end customers, handling inquiries and providing exceptional support.<br>• Conduct onboarding and training sessions for merchants on internal platforms to ensure seamless adoption.<br>• Troubleshoot basic technical issues related to merchant accounts and transactions, offering step-by-step guidance and solutions.<br>• Monitor and meet key performance indicators (KPIs) while completing daily tasks with efficiency and accuracy.<br>• Adhere to service level agreements (SLAs), escalating complex issues to appropriate teams when necessary.<br>• Collaborate with leadership to refine service processes and develop best practice procedures.<br>• Investigate recurring issues to identify root causes and implement effective resolutions.<br>• Contribute to the evaluation and enhancement of service quality for both internal teams and external clients.<br>• Manage complex customer interactions, resolving high-priority concerns and ensuring an excellent overall experience.
<p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and managing claims in line with legal regulations.</p><p>• Support sales and promotional activities by coordinating communication and installations with customers.</p><p>• Develop and implement initiatives to proactively inform and educate customers about products and services.</p><p>• Analyze customer feedback and surveys to identify areas for improvement and create actionable plans.</p><p>• Follow established procedures and guidelines to ensure consistency in decision-making and task execution.</p><p>• Maintain accurate records of customer interactions and claims to support efficient resolution and reporting.</p><p>• Collaborate with internal teams to enhance customer satisfaction and streamline processes.</p><p>• Provide training and guidance to customers on product usage and service options.</p><p>• Ensure compliance with consumer laws and company policies in all interactions.</p><p>• Assist in planning and executing customer-focused strategies to drive engagement and loyalty.</p>
<p>We are looking for an experienced Customer Service Representative III to join our remote team for an overnight shift. This long-term contract role is ideal for someone passionate about delivering exceptional service and fostering positive customer relationships. You will play a key role in ensuring operational excellence while supporting both customers and team members.</p><p><br></p><p><strong>OVERNIGHT SHIFT: 11pm - 7:30am</strong></p><p><strong>100% REMOTE</strong></p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer support by addressing inquiries, resolving issues, and ensuring satisfaction.</p><p>• Maintain accurate and organized logs of customer interactions and service activities.</p><p>• Implement corrective actions to address recurring concerns and improve service quality.</p><p>• Supervise and guide team members to achieve their performance goals and maintain high standards.</p><p>• Apply leadership skills to foster a collaborative and productive work environment.</p><p>• Ensure compliance with established operating procedures and company policies.</p><p>• Assist in talent management by identifying training needs and supporting employee development.</p><p>• Communicate effectively with customers and team members to ensure clarity and alignment.</p><p>• Monitor service performance metrics and recommend improvements where necessary.</p>
<p>We are looking for an experienced B2B Collections Specialist to join our team in Alpharetta, Georgia. In this Contract-to-permanent position, you will play a vital role in managing customer accounts, ensuring timely payments, and addressing any discrepancies. This opportunity is ideal for someone with a strong background in commercial collections who thrives in a collaborative and detail-driven environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the collection process for assigned accounts, ensuring prompt resolution of overdue payments.</p><p>• Negotiate payment arrangements and address billing disputes with professionalism and a customer-focused approach.</p><p>• Investigate and reconcile customer accounts, including handling unapplied cash, short payments, and discrepancies.</p><p>• Analyze aging reports to track overdue balances and escalate unresolved collection issues as needed.</p><p>• Collaborate with internal departments, such as Accounting, Sales, and Customer Service, to address client concerns effectively.</p><p>• Maintain detailed records of collection activities and update systems accurately.</p><p>• Prepare and deliver regular reports on collection outcomes, delinquency patterns, and financial risk exposure.</p><p>• Support initiatives aimed at improving collection workflows and reducing Days Sales Outstanding (DSO).</p>
We are seeking a dedicated Collections Specialist to join us on a contract-to-permanent placement basis. This is an exciting opportunity for someone looking to make an impact in a fast-paced, structured work environment.<br><br>Responsibilities:<br><br>Perform B2B collections activities<br>Process and track data entry and reporting<br>Handle account reconciliations and manage client communications<br>Provide exceptional customer service while managing payment and collections processes<br>Collaborate with team members to streamline collection procedures<br>Utilize Excel for reporting and data management<br>Support other administrative tasks as needed<br>Expectations:<br><br>100% in-office role (no hybrid flexibility)<br>Structured work hours: Monday to Friday, 8:00 AM - 5:00 PM<br>1-hour lunch break<br>Requirements:<br><br>Experience with B2B collections<br>Intermediate Excel skills (reporting, data analysis)<br>Customer-centric approach and strong communication skills<br>Computer savvy with strong attention to detail<br>SAP experience is a plus but not required<br>Ability to work independently and within a team
We are looking for a Claims Support specialist to join our team in Alpharetta, Georgia. This Contract position requires an individual with strong organizational skills who can handle claims processing, customer service, and administrative tasks with efficiency and attention to detail. The role is fully onsite, with a five-day workweek, offering an excellent opportunity to contribute to a dynamic office environment.<br><br>Responsibilities:<br>• Verify and review the accuracy of information for newly received claims in accordance with coverage guidelines.<br>• Update claim files within the system as instructed by claims representatives.<br>• Process loss payments using Claim Vision and ensure all transactions are accurately recorded.<br>• Deliver exceptional customer service to agents, insureds, clients, and other stakeholders.<br>• Handle the processing of authorized payments and maintain detailed records.<br>• Input data, correspondence, and diary updates into the system, while preparing form letters and maintaining documentation.<br>• Perform administrative duties such as typing, photocopying, indexing, and filing to support claims operations.<br>• Calculate wages and draft well-crafted correspondence related to claims.<br>• Contact insureds to request missing information required for claim file completion.<br>• Apply basic knowledge of Southeastern jurisdiction laws related to workers' compensation, when necessary.
<p><strong>Job Description</strong>: We are seeking a skilled and detail-oriented <strong>Collections Specialist</strong> with <strong>4+ years of experience</strong> to join our client’s team. The ideal candidate will be responsible for managing and executing the accounts receivable and collections process to ensure the timely recovery of outstanding obligations. This role requires a strong understanding of collections practices, excellent communication skills, and the ability to handle customer interactions professionally while reducing delinquencies.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li><strong>Accounts Receivable Management</strong>: Monitor, review, and manage past-due accounts to ensure timely resolution of outstanding balances.</li><li><strong>Customer Communication</strong>: Contact customers via phone, email, and written correspondence to follow up on delinquent payments and resolve account discrepancies effectively.</li><li><strong>Payment Arrangements</strong>: Negotiate payment plans and establish repayment schedules to recover overdue balances while maintaining positive customer relationships.</li><li><strong>Documentation</strong>: Accurately document all collection activities and maintain updated records of communications and payment statuses in company systems.</li><li><strong>Dispute Resolution</strong>: Investigate and resolve payment disputes or discrepancies in coordination with internal departments (e.g., sales, billing, or finance).</li><li><strong>Reporting</strong>: Prepare and present regular reports on aging accounts, collection progress, and cash flow impacts to management.</li><li><strong>Compliance</strong>: Ensure adherence to federal, state, and local laws and regulations regarding collections practices.</li><li><strong>Team Collaboration</strong>: Work closely with the billing, customer service, and legal teams to streamline the accounts receivable process and reduce outstanding debt balances.</li></ul><p><br></p>
We are looking for a skilled and driven Collections Specialist to join our team in Alpharetta, Georgia. In this Contract-to-Permanent position, you will play a vital role in managing customer accounts, reducing overdue balances, and ensuring accurate and prompt payment processing. This role is ideal for someone with experience in B2B collections and hands-on knowledge of Oracle, who thrives in a fast-paced and collaborative environment.<br><br>Responsibilities:<br>• Oversee a portfolio of customer accounts to ensure timely collections of outstanding receivables.<br>• Record, monitor, and update all collection activities in Oracle, maintaining compliance and accuracy.<br>• Investigate and resolve discrepancies related to payments, billing issues, and short payments.<br>• Collaborate with internal teams, including Sales, Customer Service, and Accounting, to address and resolve disputes.<br>• Prepare and analyze aging reports to identify trends and provide regular updates to management on collection progress.<br>• Recommend appropriate actions for delinquent accounts, such as escalation, write-offs, or legal proceedings.<br>• Maintain strong and positive relationships with customers while ensuring adherence to payment terms.
We are looking for an organized and proactive Administrative Assistant to join our team on a contract basis in Atlanta, Georgia. This role involves supporting a high-volume workflow and ensuring excellent customer service to potential clients. The ideal candidate will possess strong communication skills and the ability to work efficiently in a fast-paced environment.<br><br>Responsibilities:<br>• Assist the intake specialist in managing incoming leads and potential client inquiries with attention to detail and efficiency.<br>• Evaluate and categorize leads based on their relevance and communicate findings to the team.<br>• Collaborate daily with team members to review lead quality and ensure alignment with organizational goals.<br>• Handle inbound and outbound calls to provide support and gather necessary information.<br>• Maintain a courteous and detail-oriented demeanor when interacting with clients, particularly those dealing with health issues or elderly populations.<br>• Utilize knowledge of Social Security Administration and legal processes to address client needs.<br>• Ensure accurate documentation and record-keeping for all client interactions.<br>• Adapt quickly to new systems and processes to enhance workflow efficiency.<br>• Provide consistent and reliable administrative support to contribute to the team's success.
We are looking for a dedicated Billing Specialist to join our team in Suwanee, Georgia. This is a long-term contract position offering an excellent opportunity to contribute to key financial operations. The ideal candidate will have a strong background in billing, accounts receivable, and financial processes, with the ability to thrive under deadlines in a fast-paced environment.<br><br>Responsibilities:<br>• Generate and distribute accurate invoices in alignment with established timelines.<br>• Identify and resolve billing discrepancies to ensure compliance with organizational policies.<br>• Monitor accounts receivable and proactively follow up on overdue payments to maintain cash flow.<br>• Collaborate with internal teams to address billing issues and provide timely updates.<br>• Support month-end closing activities by preparing detailed reports and ensuring accuracy in revenue recognition.<br>• Maintain up-to-date customer billing profiles by verifying contracts, agreements, and payment terms.<br>• Deliver outstanding customer support by addressing billing inquiries and resolving disputes promptly.
<p>We are looking for a dynamic Inside Sales Specialist and Account Manager to join our team on a contract basis in Buford, Georgia. In this role, you will be responsible for managing client accounts, driving business-to-business sales, and nurturing strong relationships with customers and vendors. This opportunity is ideal for someone who thrives in a fast-paced sales environment and is passionate about delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage client accounts to ensure satisfaction and retention.</p><p>• Drive B2B sales initiatives to meet and exceed revenue targets.</p><p>• Handle inbound and outbound inquiries with professionalism and efficiency.</p><p>• Build and maintain strong relationships with clients and vendors to foster long-term partnerships.</p><p>• Collaborate with team members to develop strategies that enhance customer engagement.</p><p>• Conduct regular follow-ups with clients to address their needs and identify new opportunities.</p><p>• Provide exceptional communication and problem-solving skills to resolve customer concerns.</p><p>• Support sales processes by coordinating with internal teams to ensure seamless execution.</p><p><br></p><p>Experience with Salesforce is not required, but it is preferred.</p>
<p>Robert Half is looking for an Accounts Receivable Specialist to join our Full Time Engagement Professional team. As a Full Time Engagement Professional you will be a full time employee of Robert Half earning a salary, comprehensive benefits, overtime and bonuses.</p><p><br></p><p>As a Full Time Engagement Professional, you will be placed on medium to long term engagements that will allow you to excel while gaining knowledge of new software’s, industries and opportunities. When you are in between assignments you will still receive a paycheck from us while working on and developing additional personal and professional skills. If you like going into a foreign set of circumstances and working on a project or fixing what's broken at a company, this is the job for you!</p><p><br></p><p>During these projects you could be responsible for a variety of task, such as:</p><p>• Invoice preparation</p><p>• Review and approval of Cash</p><p>• Preparation of Bank Deposits</p><p>• Charge Backs and Credit Memos</p><p>• Revenue Management</p><p>• Review of customer returns - daily</p><p>• Cash Applications and/or Posting Cash</p><p>• Vendor Contact – Invoice follow up, Commercial Collections</p><p>• Preparation of JE</p><p>• Aging Reports</p><p>• Month End Close experience:</p><p>• Posting & Reconciling AR to the GL</p><p>• Ad Hoc reporting</p><p>• Check Request Approval</p><p>• Payroll Processing</p><p>• Critical thinking and problem solving</p><p>• Project management</p><p><br></p><p>Requirements:</p><p>1) 2+ years of Month End close assistance, Reconciliations, Invoice processing experience with strong business acumen and technology expertise</p><p>2) Accounting software experience</p><p>3) Must be able to work Onsite and Virtually</p><p>4) Must thrive in multiple, diverse, and ever-changing environments, be flexible, work at the service of the client and be able to execute with little to no direction.</p><p><br></p><p>Additional requirements, soft skills, etc.:</p><p>Intangible Traits:</p><p>a. Flexibility</p><p>b. Learning curves need to be short. Must catch on quickly.</p><p>c. Communication – Must be efficient, concise, and accurate in both verbal and oral presentation. Also, must be an excellent listener.</p><p>d. Must be able to build and develop a rapport with client personnel.</p>
We are looking for an experienced Accounts Receivable Specialist to join our team in Suwanee, Georgia. In this long-term contract position, you will play a vital role in managing customer accounts, ensuring accurate financial records, and maintaining smooth cash flow operations. This is an excellent opportunity to contribute your expertise in accounts receivable and collaborate with a dynamic team.<br><br>Responsibilities:<br>• Generate and distribute accurate customer invoices and account statements in a timely manner.<br>• Review and reconcile customer accounts to ensure all financial records align with company standards.<br>• Maintain detailed accounts receivable records, including payment tracking and account status updates.<br>• Investigate and resolve discrepancies, irregularities, and inquiries related to customer accounts.<br>• Collaborate with internal departments to ensure complete and accurate ledger and journal updates.<br>• Provide support for shared services across multiple affiliates, ensuring consistency and adherence to financial practices.<br>• Assist with general accounting tasks and provide additional support as required.<br>• Prepare ad hoc reports and complete assignments as directed by the Accounts Receivable Manager.
<p>Position Summary</p><p>We are seeking a Help Desk Specialist to provide Tier 1 and Tier 2 technical support for end users. This role will troubleshoot hardware, software, and networking issues while ensuring a positive support experience.</p><p>Key Responsibilities</p><ul><li>Respond to support tickets, calls, and emails in a timely manner.</li><li>Troubleshoot and resolve hardware and software issues.</li><li>Manage user accounts, permissions, and access requests.</li><li>Document issues and maintain knowledge base articles.</li><li>Provide user training on systems and applications.</li></ul><p><br></p>
<p><strong><u>Robert Half HR Solutions is currently recruiting for an experienced Banner HRIS Subject Matter Expert contractor</u></strong> to support our client on a long-term contract basis in Atlanta, Georgia. This role is perfect for a candidate with deep expertise in Banner HRIS system, and a strong ability to support both HR and IT functions. You will play a pivotal role in ensuring data integrity, generating advanced reports, and providing actionable insights to drive organizational success. While many HRIS systems behave similarly, <strong><u>our client will only consider candidates who have extensive Banner experience</u></strong>. Candidates who cannot demonstrate extensive Banner HRIS skills will not be contacted for this role. </p><p><br></p><p>This role is remote, however our client would ideally like to consider candidates who reside in the state of Georgia, so the Banner SME can be available to meet intermittently for onsite meetings in the city of Atlanta.</p><p><br></p><p>Responsibilities:</p><p>• Utilize Banner HRIS system to create and execute advanced reports tailored to organizational needs.</p><p>• Audit and validate data entries within the Banner system to ensure accuracy and compliance.</p><p>• Collaborate with HR and IT departments to provide technical and functional support.</p><p>• Serve as a key resource for HR end users, guiding them on system functionalities and best practices.</p><p>• Analyze HRIS data to identify trends and recommend improvements.</p><p>• Assist in the transition and integration of HRIS systems, ensuring minimal disruption to operations.</p><p>• Provide training and documentation for HRIS system users.</p><p>• Troubleshoot and resolve system-related issues in a timely manner.</p><p>• Maintain system security and ensure data confidentiality.</p><p>• Develop and implement processes to enhance system efficiency and user experience.</p>
<p>Job Title: Data Scientist (with Data Engineering Expertise)</p><p>Location: Atlanta GA</p><p>Hybrid 3 days onsite</p><p><br></p><p>Overview</p><p>We are looking for a highly motivated and skilled Data Scientist who also brings strong Data Engineering capabilities. This is a hybrid role with a primary focus on data science—developing advanced analytics and predictive solutions—while also requiring flexibility to support data engineering efforts and responsibilities when needed (you will be deeply analytical, technically proficient, and capable of leveraging tools like Databricks, SQL, ETL pipelines, PySpark, and Python as well).</p><p>In this position, you’ll have end-to-end ownership of identifying and understanding data-driven business opportunities and translating them into actionable, predictive, and scalable analytics solutions. You’ll take ownership of converting data into actionable insights that drive business value and support our customers' strategic goals.</p><p>You'll build data-driven applications that solve real-world business challenges and partner with both internal teams and customers to deliver high-impact outcomes. This is a strategic and hands-on role where curiosity, technical expertise, and a passion for creating value through data are essential. If you're passionate about solving complex business problems with data and enjoy working in a fast-paced, customer-focused environment, this role is for you.</p><p><br></p><p>Key Responsibilities</p><p>Data Science</p><ul><li>Partner with customers and internal stakeholders to identify business opportunities and deliver predictive, actionable solutions</li><li>Develop data-driven applications that solve real-world customer problems</li><li>Stay current with trends in machine learning and AI, and apply best-in-class tools, libraries, and technologies</li><li>Serve as a subject matter expert on generating insights from data and developing machine learning models</li><li>Design and build intuitive, interactive data visualizations to communicate findings</li><li>Lead pilot projects with customers, measure business value and impact</li><li>Transition successful pilots into production-ready commercial applications</li><li>Collaborate with platform architects to ensure designs align with security and architecture best practices</li><li>Review code and solutions before deployment to ensure quality and performance</li><li>Work with and oversee contractors to deliver high-quality outcomes</li></ul><p>Data Engineering</p><ul><li>Design and develop high-performance data ingestion pipelines using Azure Databricks and Azure Data Factory</li><li>Work with event-based streaming technologies to process real-time data</li><li>Architect and implement scalable Data Lakehouse solutions</li><li>Support development and delivery of related components such as APIs and search functionality</li><li>Evaluate and select tools based on technical performance and customer requirements</li><li>Operate within Agile and DevOps frameworks to deliver iteratively from proof-of-concept to production</li><li>Ensure all engineering solutions meet security and enterprise architecture standards</li><li>Perform thorough code reviews to maintain high-quality standards</li></ul>
<p>Our client is seeking a permanent full-time workers' compensation and insurance defense litigation attorney to join their team in Atlanta, Georgia. This role involves managing a broad range of legal tasks, including representing clients in hearings, preparing legal documents, and offering sound counsel. The ideal candidate will bring a deep understanding of workers' compensation law and a dedication to delivering high-quality legal services.</p><p><br></p><p>• Represent clients in workers' compensation defense cases, ensuring their interests are effectively advocated.</p><p>• Conduct depositions to gather testimony and build strong legal arguments.</p><p>• Prepare and respond to motions and discovery requests in alignment with case strategy.</p><p>• Attend hearings and other legal proceedings to present cases effectively.</p><p>• Provide expert legal consultation to clients, offering strategic guidance tailored to their needs.</p><p>• Collaborate with colleagues and stakeholders to manage insurance defense litigation claims.</p><p>• Maintain accurate documentation and adhere to billable hours requirements.</p><p>• Draft comprehensive legal documents, including pleadings and correspondence.</p><p>• Stay updated on changes in workers' compensation laws and insurance defense practices.</p>
