We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>tier 1 and tier 2 technical support</strong> for desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and hardware components.</li><li>Diagnose and resolve hardware and software issues in a timely manner.</li><li>Assist with <strong>network connectivity troubleshooting</strong> and escalate complex issues as needed.</li><li>Maintain accurate documentation of support requests and resolutions in the ticketing system.</li><li>Support <strong>user onboarding/offboarding</strong>, including account setup and permissions.</li><li>Ensure compliance with company IT policies and security standards.</li><li>Collaborate with IT team members on projects and system upgrades.</li></ul><p><br></p>
<p>Robert Half HR Solutions is currently partnering with a client that is looking to add a Benefits Administrator to their team. The Benefits Administrator will support 1400+ employees across multiple states. The experienced, detail-oriented Benefits Administrator will manage and administer all aspects of their employee benefits programs. This is a sole contributor role responsible for oversight and day-to-day execution of their medical, dental, vision, disability, and leave management plans, serving as the primary point of contact for all employee benefits queries.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Sole Benefits Administration:</strong> Own all aspects of employee benefits management in-house for 1,400 employees across multiple states.</li><li><strong>Plan Oversight:</strong> Administer medical, dental, vision, and disability plans. Troubleshoot issues, process enrollments/changes/terminations, and maintain data accuracy.</li><li><strong>Leave Management:</strong> Oversee all leaves of absence (LOA), FMLA, and ADA processes internally—assess eligibility, prepare and send required letters, monitor cases (typically 5–8 employees out at a time), and maintain compliance documentation.</li><li><strong>Workers’ Comp Coordination:</strong> Interface with the workers’ compensation vendor and coordinate integration of claims leading to FMLA or ADA cases.</li><li><strong>Open Enrollment:</strong> Lead the annual benefits open enrollment process, ensuring smooth execution, accurate communications, and data integrity.</li><li><strong>Carrier Feeds/EDI Integration:</strong> Manage carrier data feeds, troubleshoot errors, and serve as the liaison with plan carriers.</li><li><strong>Invoice Reconciliation:</strong> Review, reconcile, and process benefits invoices. Resolve discrepancies and support finance with reporting.</li><li><strong>Employee Education & Support:</strong> Serve as the subject matter expert and first point of contact for all employee questions regarding benefits, providing education and customer support as needed.</li></ul><p><br></p><p>This is a great opportunity to join a growing organization and work for a dynamic HR Leader!</p><p><br></p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Specialist</strong> to join our team in Atlanta. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>tier 1 and tier 2 technical support</strong> for desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and hardware components.</li><li>Diagnose and resolve hardware and software issues in a timely manner.</li><li>Assist with <strong>network connectivity troubleshooting</strong> and escalate complex issues as needed.</li><li>Maintain accurate documentation of support requests and resolutions in the ticketing system.</li><li>Support <strong>user onboarding/offboarding</strong>, including account setup and permissions.</li><li>Ensure compliance with company IT policies and security standards.</li><li>Collaborate with IT team members on projects and system upgrades.</li></ul><p><br></p>
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Suwanee, Georgia. In this long-term contract position, you will play a pivotal role in managing customer accounts and ensuring accurate financial records. If you have a strong background in accounts receivable and are passionate about maintaining precise documentation, we encourage you to apply.<br><br>Responsibilities:<br>• Generate and distribute customer invoices and account statements in an accurate and timely manner.<br>• Reconcile customer accounts to ensure all transactions are recorded correctly.<br>• Maintain and update accounts receivable records, including payment documentation and account statuses.<br>• Investigate and resolve discrepancies or irregularities in customer accounts.<br>• Collaborate with internal teams to ensure ledger and journal updates are complete and accurate.<br>• Provide shared services support across various affiliated entities to streamline processes.<br>• Assist with general accounting tasks as needed to support the department.<br>• Prepare custom reports and complete assignments as directed by the Accounts Receivable Manager.
We are looking for a Collections Specialist to join our team in Atlanta, Georgia. In this hybrid role, you will work both onsite and remotely to ensure efficient management of accounts and resolution of payment discrepancies. This is a long-term contract position offering an excellent opportunity for career growth in a dynamic environment.<br><br>Responsibilities:<br>• Manage a portfolio of approximately 60 accounts, ensuring timely collection of payments.<br>• Investigate and resolve pricing discrepancies and other account issues through research and effective communication.<br>• Conduct regular follow-up calls with clients to address overdue payments and maintain strong business relationships.<br>• Utilize Excel to track, analyze, and report on account statuses and collection efforts.<br>• Collaborate with internal teams to streamline billing processes and ensure accuracy.<br>• Maintain detailed records of collection activities and account communications.<br>• Adhere to company policies and procedures while meeting collection targets.<br>• Monitor account trends and recommend strategies to improve collection rates.<br>• Provide support for audits and compliance reviews related to accounts receivable.<br>• Work in a hybrid schedule, balancing onsite and remote work effectively.
We are looking for a skilled Collections Specialist to join our team in Atlanta, Georgia. This is a long-term contract opportunity that offers a hybrid work schedule, combining both in-office and remote work. The ideal candidate will manage a portfolio of accounts, ensuring timely collections and resolving discrepancies efficiently.<br><br>Responsibilities:<br>• Contact customers to collect outstanding payments and resolve pricing deductions.<br>• Investigate and address account discrepancies through thorough research.<br>• Manage a portfolio of 60 accounts and ensure they are handled effectively.<br>• Utilize Excel to organize data and track collection activities.<br>• Maintain accurate and up-to-date records of billing and payment statuses.<br>• Collaborate with internal teams to resolve disputes and improve processes.<br>• Analyze account data to identify trends and recommend solutions.<br>• Ensure compliance with company policies and collection procedures.<br>• Provide regular updates on account statuses and collection progress to leadership.
