<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat</li><li>Resolve customer issues, complaints, or concerns with a positive attitude and effective problem-solving skills</li><li>Maintain accurate records of customer interactions and transactions</li><li>Collaborate with team members to ensure customer satisfaction and consistent service</li><li>Uphold company policies and processes while representing our brand values</li></ul><p><br></p>
<p> The Customer Service Specialist is responsible for building customer loyalty and confidence by receiving and responding to inquiries across all communication channels. Acting as the main point of contact for products and services, you will work directly with customers and sales professionals to ensure exceptional service, resolve issues, and elevate the customer experience. This role requires a collaborative approach to problem resolution, a commitment to achieving customer expectations, and a drive to continuously strengthen customer relationships.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to incoming calls, emails, and requests from customers and internal business partners.</li><li>Communicate with customers to understand their needs, concerns, and requirements, ensuring active listening and empathy in all interactions.</li><li>Seek support from team members as needed, and recommend effective solutions independently or in coordination with field representatives or managers.</li><li>Perform item look-up, sourcing, and order placement tasks, collaborating with the Field Sourcing team as required. Enter and follow up on customer orders.</li><li>Oversee the maintenance and tracking of stock, indirect, and direct orders. Manage and monitor back orders and open orders to ensure timely fulfillment.</li><li>Process credits and returns accurately and within established timeframes.</li><li>Maintain delivery status and order source tracking to guarantee successful, on-time deliveries.</li><li>Identify, monitor, and recommend solutions to customer concerns, including any service failures.</li><li>Maintain open lines of communication with external and internal partners in Sales, Operations, and Credit.</li><li>Solve routine, straightforward problems by analyzing options using standard procedures.</li><li>Apply product knowledge and a solid understanding of company policies, systems, and procedures to maximize customer satisfaction.</li><li>Use available resources to organize, communicate, and document all customer interactions.</li><li>Perform other duties as assigned or required.</li></ul>
We are looking for a detail-oriented and organized Front Desk Coordinator to join our team on a contract basis in Atlanta, Georgia. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and efficient experience. Your responsibilities will include managing day-to-day front desk operations and supporting administrative tasks to maintain smooth workflows.<br><br>Responsibilities:<br>• Welcome guests and visitors warmly, providing assistance and ensuring a positive first impression.<br>• Organize and facilitate team meetings, including preparing materials and scheduling.<br>• Manage incoming and outgoing mail, including sorting, distributing, and logging items.<br>• Handle scanning and sending documents accurately and promptly.<br>• Operate a multi-line phone system to answer and direct inbound calls in a courteous manner.<br>• Support concierge services by addressing client and team inquiries.<br>• Maintain a clean and organized reception area to uphold a detail-oriented atmosphere.<br>• Collaborate with team members to ensure seamless administrative support.<br>• Provide general assistance to staff and clients as needed.
<p>We are looking for an experienced Collections Specialist to join our team in Alpharetta, Georgia. In this Contract to permanent position, you will be responsible for managing customer accounts, ensuring timely payments, and minimizing outstanding balances. This role requires a proactive individual with expertise in B2B collections and familiarity with large ERP systems.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of customer accounts to ensure prompt collection of outstanding balances.</p><p>• Record and monitor collection activities within Oracle, maintaining accuracy and compliance.</p><p>• Investigate and resolve issues related to billing discrepancies, payment shortfalls, and disputes.</p><p>• Collaborate with internal teams, including Sales, Customer Service, and Accounting, to address customer concerns.</p><p>• Prepare aging reports, analyze account trends, and deliver updates to management on collection progress.</p><p>• Recommend appropriate actions for accounts requiring escalation, write-offs, or legal intervention.</p><p>• Maintain strong customer relationships while enforcing company payment policies and terms.</p>
