We are looking for an experienced Project Manager to join our team in Atlanta, Georgia. This is a long-term contract position that offers the opportunity to work closely with executive leadership and key departments, ensuring effective coordination and task management. The ideal candidate will excel in organizing, tracking, and documenting project tasks to support organizational goals.<br><br>Responsibilities:<br>• Develop and maintain project plans and schedules to ensure timely progress and completion.<br>• Monitor ongoing projects by tracking critical milestones and evaluating key performance indicators.<br>• Prepare project updates and summaries in formats suitable for executive-level review and decision-making.<br>• Oversee task assignments to and from the Executive Director, ensuring accountability and clear communication.<br>• Manage and organize project documentation for easy access and compliance.<br>• Collaborate with the Chief of Collaboration, Director of Intergovernmental Affairs, and Administrative Assistant to streamline workflows.<br>• Ensure effective coordination across departments to support organizational initiatives.<br>• Provide regular status reports and recommendations to executive leadership.<br>• Identify potential risks and propose solutions to maintain project timelines and deliverables.
<p>Robert Half Marketing and Creative Atlanta is looking Traffic Manager to join a growing agency team in Midtown Atlanta. The Traffic Manager will facilitate workflow on retail and channel graphic projects. Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets and opening and closing projects. This position partners and builds strong relationships with internal clients and team members. This position is regarded by the client as a trusted advisor and works closely with the designers, and account/project managers to set project milestones, create project timelines and track schedules to ensure all deliverable deadlines are met on time and on brand. The Traffic Manager must have a thorough understanding of the creative/print production process. </p><p><br></p>
<p>Robert Half Marketing and Creative Atlanta is looking Traffic Manager to join a growing agency team in Midtown Atlanta. The Traffic Manager will facilitate workflow on retail and channel graphic projects. Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets and opening and closing projects. This position partners and builds strong relationships with internal clients and team members. This position is regarded by the client as a trusted advisor and works closely with the designers, and account/project managers to set project milestones, create project timelines and track schedules to ensure all deliverable deadlines are met on time and on brand. The Traffic Manager must have a thorough understanding of the creative/print production process. </p><p><br></p>
<p><strong>HEAD OF CUSTOMER SERVICE - International Company Located in Duluth</strong></p><p>We’re looking for a <strong>Head of Customer Service </strong>for one of our clients located in Duluth. The Head of Customer Service will be responsible for overseeing the entire customer journey—from initial onboarding through renewal and expansion. This strategic role is critical to driving engagement, retention, and growth across their customer base. As part of the senior leadership team, you’ll build and execute a world-class customer experience strategy that sets us apart in the industry. You’ll oversee customer success operations, champion cross-functional collaboration, and ensure that every client touchpoint is seamless, supportive, and value-driven.</p><p><br></p><p><strong>What You’ll Be Doing: </strong></p><ul><li>Design and implement a customer success vision aligned with business growth goals</li><li>Own key metrics like churn, CLTV, and net revenue retention</li><li>Champion a customer-first mindset across all departments</li><li>Lead and scale a high-performing team (Account Managers, Client Engagement, Onboarding & Support)</li><li>Provide coaching, resources, and direction to drive performance and career growth</li><li>Manage the post-sale customer journey to ensure satisfaction, loyalty, and long-term success</li><li>Identify and proactively solve issues to reduce churn and increase advocacy</li><li>Collaborate closely with Sales, Marketing, Product, and Operations to align strategies and deliver seamless customer experiences</li><li>Deliver customer insights that influence product innovation and go-to-market plans</li><li>Lead customer expansion through upselling, cross-selling, and value realization</li><li>Continuously improve processes around onboarding, renewals, and customer lifecycle</li><li>Leverage customer success platforms and CRM tools to track health scores, engagement, and retention</li><li>Report on trends, risks, and performance to executive leadership</li></ul><p><br></p>
We are looking for an experienced Senior Customer Service Representative to join our team in Atlanta, Georgia. This is a long-term contract position where you will play a key role in delivering outstanding service to both merchants and end customers. If you thrive in a fast-paced environment and enjoy solving challenges while maintaining high standards of professionalism, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as the primary point of contact for merchants and end customers, handling inquiries and providing exceptional support.<br>• Conduct onboarding and training sessions for merchants on internal platforms to ensure seamless adoption.<br>• Troubleshoot basic technical issues related to merchant accounts and transactions, offering step-by-step guidance and solutions.<br>• Monitor and meet key performance indicators (KPIs) while completing daily tasks with efficiency and accuracy.<br>• Adhere to service level agreements (SLAs), escalating complex issues to appropriate teams when necessary.<br>• Collaborate with leadership to refine service processes and develop best practice procedures.<br>• Investigate recurring issues to identify root causes and implement effective resolutions.<br>• Contribute to the evaluation and enhancement of service quality for both internal teams and external clients.<br>• Manage complex customer interactions, resolving high-priority concerns and ensuring an excellent overall experience.
