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3 results for Tech Support Networks in Annapolis, MD
- Washington, DC
- onsite
- Temporary
- 38.43 - 38.43 USD / Hourly
- <p>We are seeking an experienced Deskside Support Technician (Tier II) to provide high‑quality technical support across multiple Federal offices. This role supports critical agency operations by ensuring reliable workstation performance, rapid issue resolution, and exceptional customer engagement for both standard users and senior leadership.</p><p>The ideal candidate brings strong Tier II troubleshooting skills, deep familiarity with Windows enterprise environments, and the ability to deliver timely, professional support in a customer‑focused, mission‑driven setting. This position requires working independently across multiple buildings, prioritizing tickets based on urgency and impact, and maintaining meticulous documentation in an ITSM system.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide deskside support for DOJ users, responding to dispatched tickets and walk-up issues with professionalism and urgency.</p><p>· Perform break/fix repair on laptops, desktops, and related hardware, including hard drive and battery replacements.</p><p>· Install and configure specialty software applications not distributed through SCCM.</p><p>· Remove or disable devices on the network at the direction of Security.</p><p>· Troubleshoot and resolve printer issues, including diagnosing hardware faults and installing toner.</p><p>· Deliver “white glove” support to DOJ senior management and leadership offices with timely, polished, and customer-first execution.</p><p>· Maintain accurate, up-to-date documentation within the ITSM ticketing system to meet SLA and performance reporting standards.</p><p>· Work across multiple Washington, DC buildings independently, managing daily priorities without direct oversight.</p><p>· Support standard DOJ technology environments including Windows 10, Microsoft Office, Exchange/Outlook, and common enterprise productivity tools.</p>
- 2026-03-03T00:00:00Z
- Cambridge, MD
- onsite
- Temporary
- 25 - 41 USD / Hourly
- <p>Responsible for maintaining customer satisfaction for overall IT support for designated site(s)</p><p>· Responsible for troubleshooting and resolving hardware, software and network issues</p><p>· Responsible for Plant Systems support including vendor collaboration and troubleshooting</p><p>· Responsible to collaboration between multiple teams for continuous improvement</p><p>· Responsible for cyber security compliance related to OS updates, patches and maintenance</p><p>· Responsible for site level incident management and point of escalation</p><p>· Responsible for hardware configuration and deployment for employee onboarding</p><p>· Responsible for hardware asset management for equipment inventory and end of life</p><p>management</p><p>· Responsible for completing and filing system-related documentation</p><p>· Must maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems</p><p><br></p>
- 2026-02-27T00:00:00Z
- Washington, DC
- onsite
- Temporary
- 70 - 80 USD / Hourly
- <p><strong>Public Trust Clearance</strong> (MUST CURRENTLY HOLD OR HAVE THE ABILITY TO OBTAIN) </p><p><strong>Enterprise Architect – Cloud</strong></p><p><strong>Location:</strong> Washington, DC (Hybrid/Remote)</p><p><strong>Duration: </strong>6 month contract, with potential for extension or conversion </p><p><strong>Pay: </strong>Available on W2 </p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Enterprise Architect – Cloud</strong> to lead the design, modernization, and implementation of cloud-based architectures across a large-scale enterprise environment. This role is responsible for shaping cloud strategy, guiding migration initiatives, developing architectural roadmaps, and ensuring cloud solutions align with organizational goals and industry best practices.</p><p>This position is hybrid with work performed in the Washington, DC area. Public Trust screening is required. The Public Trust process for this program may take up to three months and includes a personal disclosure review and a soft credit check.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the design and implementation of enterprise-level cloud architecture strategies aligned with organizational goals.</li><li>Develop scalable, secure, and high-performing cloud solutions using primarily <strong>Microsoft Azure</strong> with potential involvement in AWS, Google Cloud, or other providers.</li><li>Establish and maintain the cloud architecture roadmap in alignment with business and IT priorities.</li><li>Provide expert guidance on cloud adoption, cloud-native development, and enterprise cloud governance.</li><li>Oversee and guide migrations of legacy and on-premises applications, systems, and workloads to modern cloud platforms.</li><li>Architect hybrid and multi-cloud solutions integrating cloud services with on-premises infrastructure.</li><li>Drive adoption of <strong>Infrastructure as Code (IaC)</strong> practices using tools such as Terraform.</li><li>Partner with senior leadership and technical teams to provide architectural direction and recommendations.</li><li>Ensure teams follow Agile, DevOps, and CI/CD methodologies when designing and deploying cloud applications.</li><li>Stay current with emerging cloud technologies, industry advancements, and best practices to support continuous improvement.</li></ul>
- 2026-03-13T00:00:00Z