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4 results for Noc Technician in Alpharetta, GA

Jr. Network Operations Engineer

Alpharetta, GA
onsite
Permanent / Full Time
75000.00 - 100000.00 USD / Yearly
Network Engineer (NOC ) We are seeking a Network Engineer with strong Network Operations Center (NOC) experience to support and maintain network environments across multiple client infrastructures. This role focuses on monitoring network health, responding to alerts, troubleshooting outages, and ensuring stable and secure connectivity across distributed networks.The ideal candidate has experience working in a managed services or multi-client environment, supporting network infrastructure through monitoring platforms and escalation workflows. This role requires someone who is comfortable responding to alerts, diagnosing network incidents, and maintaining uptime across complex environments. Key Responsibilities <ul><li>Monitor network infrastructure using NOC monitoring platforms to ensure network availability and performance.</li><li>Respond to alerts and incidents related to network connectivity, access points, routing issues, and firewall events.</li><li>Troubleshoot outages and escalate or resolve issues impacting network services.</li><li>Participate in operational incident response and follow structured troubleshooting methodologies during service disruptions.</li><li>Deploy, configure, and maintain network infrastructure including routers, switches, firewalls, and wireless access points.</li><li>Support network environments across multiple client infrastructures and distributed locations.</li><li>Assist with network upgrades, configuration updates, and infrastructure improvements.</li><li>Assist with implementation and maintenance of network security practices and firewall configurations.</li><li>Support multiple firewall platforms and maintain network segmentation and access control policies.</li><li>Maintain accurate documentation of network configurations, incident response procedures, and troubleshooting steps.</li><li>Provide technical updates and reporting during operational incidents or troubleshooting activities.</li><li>Follow best practices for operational documentation and escalation procedures within the NOC environment.</li><li>Work closely with engineering teams and internal stakeholders to resolve network issues and improve infrastructure reliability.</li><li>Provide technical support and guidance to internal teams and client stakeholders when network incidents occur.</li><li>Stay current on networking technologies, monitoring tools, and operational best practices related to network infrastructure and security.</li></ul>
2026-04-22T15:13:51Z

Systems Engineer

Lawrenceville, GA
onsite
Permanent / Full Time
130000.00 - 140000.00 USD / Yearly
We are looking for an experienced Systems Engineer to join our team in Lawrenceville, Georgia. This role requires a strong background in Citrix technologies, cloud solutions, and Azure Virtual Desktop. The ideal candidate will bring a hands-on approach while also contributing at a senior level to support infrastructure and cloud integration efforts. Responsibilities: • Lead the design, implementation, and maintenance of Citrix environments, including Desktop/App, Cloud, and Netscalers. • Manage and optimize Azure Virtual Desktop solutions to enhance system performance and scalability. • Collaborate with IT staff and contractors to ensure seamless infrastructure operations within a robust technical environment. • Oversee Active Directory and Azure Active Directory configurations, ensuring security and reliability. • Administer and troubleshoot Microsoft Windows Server environments to maintain system efficiency. • Integrate Microsoft Exchange services into existing infrastructure, ensuring smooth communication and data management. • Provide strategic guidance and technical expertise to improve cloud integration and infrastructure processes. • Participate in ongoing system assessments to identify areas for improvement and implement solutions. • Act as a senior-level resource for troubleshooting and resolving complex system issues. • Support the transition to a hybrid work setup after the initial onsite period.
2026-04-22T15:13:51Z

Help Desk/Desktop Support Analyst

Atlanta, GA
onsite
Permanent / Full Time
50000.00 - 60000.00 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide technical support to a diverse group of users, ensuring smooth operations across both Mac and PC platforms. This position offers a mix of onsite and remote work, allowing you to collaborate closely with the IT team and contribute to critical projects. Responsibilities: • Provide technical support to approximately 550 users, troubleshooting issues across Mac and PC environments. • Manage software installations and ensure systems are updated and functioning efficiently. • Handle high volumes of help desk tickets, addressing user-reported issues promptly and professionally. • Support onboarding processes for new hires, including system setup and user account creation. • Oversee IT inventory tracking, reporting on issued equipment and onsite assets. • Administer Microsoft 365 applications, including email and collaboration tools, while assisting with the transition from Exchange on-premises to online. • Collaborate with the IT team to identify opportunities for process improvements and contribute to team projects. • Maintain confidentiality and ensure secure handling of company data. • Provide light travel support for onboarding and other IT-related needs. • Troubleshoot peripheral devices such as printers and VoIP systems, ensuring seamless operations.
2026-04-22T15:13:51Z

Technical Customer Service

Smyrna, GA
remote
Temporary to Hire
18.00 - 18.00 USD / Hourly
OverviewWe want to be upfront: this is not a highly technical IT role! It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:<ul><li>Front-line support experience</li><li>Customer service skills that translate across IT operations</li><li>Light exposure to mobile device troubleshooting (iOS + Android)</li><li>A structured training environment</li></ul>The first 3-4 weeks will be class-based training, during which the hours will be Monday-Friday, 10:00a-6:30p. What You’ll Be Doing:<ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
2026-04-27T13:13:45Z