<p>We are seeking a <strong>Wealth Management Planner</strong> to support a dynamic financial services team in Northern NJ. This role combines client interaction, financial analysis, and operational support in a high-energy, client-focused environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Collect and analyze client financial data to support planning and product recommendations</li><li>Coordinate client review meetings and prepare documentation</li><li>Manage CRM database and generate reports for client and back-office needs</li><li>Collaborate across departments to ensure seamless client service</li></ul><p><br></p>
<p>We are looking for an experienced and dynamic Vice President of Sales to lead our sales division and drive revenue growth within the manufacturing industry. This leadership role requires a strategic thinker who can develop and implement effective sales strategies, build lasting client relationships, and inspire a high-performing sales team. As a key member of the executive team, you will play a pivotal role in shaping the company’s overall direction and success.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Design and execute a strategic sales plan to achieve long-term revenue growth across multiple sales channels, including direct sales, distribution, and partnerships.</p><p>• Lead and mentor a national sales team, fostering a culture of high performance and accountability.</p><p>• Cultivate and strengthen relationships with key customers, distributors, and strategic partners to enhance business opportunities.</p><p>• Identify and pursue new market opportunities, including expansion into emerging industries and regions.</p><p>• Collaborate with marketing, operations, and product development teams to ensure alignment of sales strategies and optimize customer satisfaction.</p><p>• Analyze market trends, competitor activities, and customer needs to inform and adjust sales strategies.</p><p>• Develop and oversee sales performance metrics, forecasting models, and budgeting processes to ensure transparency and efficiency.</p><p>• Actively contribute to the executive leadership team by providing insights and strategies to support overall business goals.</p><p>• Represent the company at industry events and maintain a strong presence within the manufacturing sector.</p>
<p>Are you passionate about helping others and delivering outstanding service experiences? Join a local and growing team as a Customer Service Representative and become a valued resource to clients and partners.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat.</li><li>Resolve questions, concerns and complaints, ensuring a positive outcome for each interaction.</li><li>Document conversations, update records and support case management processes.</li><li>Provide product and service information, leveraging digital tools and resources.</li><li>Collaborate with colleagues and other departments to enhance customer service efficiency.</li><li>Stay up to date with industry trends and internal knowledge systems to deliver accurate support.</li><li>Maintain the highest standards of confidentiality and professionalism at all times.</li></ul><p><br></p>
<p><strong>Cost Accounting Manager </strong></p><p><br></p><p>A client of ours is looking for a Cost Accounting Manager for a contract role. The ideal candidate will be responsible for overseeing all aspects of cost accounting, including standard costing, BOM (Bill of Materials) management, and system reporting within EPICOR. This role requires strong analytical skills, a deep understanding of manufacturing cost structures, and the ability to partner cross-functionally to drive financial accuracy and efficiency.</p><p><br></p><p><strong>Responsibilities of Cost Accounting Manager </strong></p><ul><li>Manage and oversee the company’s cost accounting function, ensuring accuracy in standard costs, inventory valuation, and cost reporting.</li><li>Develop, maintain, and update standard costing models to reflect current production processes and costs.</li><li>Oversee the accuracy of Bills of Materials (BOMs) and routings to ensure proper cost roll-ups and product costing.</li><li>Leverage EPICOR ERP system to extract, analyze, and report cost data, ensuring system integrity and alignment with accounting standards.</li><li>Monitor and analyze manufacturing variances, identifying root causes and recommending corrective actions.</li><li>Collaborate with operations, supply chain, and production teams to provide cost analysis, forecasting, and recommendations to improve profitability.</li><li>Lead monthly and quarterly cost close processes, including reconciliations and journal entries.</li><li>Prepare and present cost reports, financial analysis, and performance metrics to senior management.</li><li>Ensure compliance with GAAP and company policies for cost accounting practices.</li><li>Provide leadership, mentoring, and development to cost accounting staff.</li></ul><p><br></p>
A global biopharmaceutical company with a growing U.S. presence is seeking a Director of Pricing Policy and Analytics to lead pricing policy evaluation and build an advanced analytics function within the U.S. Pricing & Contracting team. This role plays a key part in shaping pricing strategies, assessing the impact of evolving healthcare policy, and supporting executive decision-making through data-driven insights.<br><br>In this role, you will:<br><br>Evaluate the impact of U.S. healthcare policy (e.g., IRA, CMS reforms, international reference pricing) on pricing strategies and market access.<br><br>Design and implement data-driven pricing dashboards and analytical models to support pricing decisions and strategic planning for in-line and pipeline assets.<br><br>Benchmark pricing strategies across therapeutic areas and geographies; track payer/PBM behavior, formulary trends, and contract performance.<br><br>Oversee advanced analytics efforts, including price elasticity analysis, scenario modeling, and value-based pricing strategy development.<br><br>Use claims data and forecasting tools to inform data-backed reimbursement strategies.<br><br>Collaborate cross-functionally with Market Access, Government Affairs, Legal, Regulatory, Finance, and Commercial teams to ensure pricing approaches are consistent, competitive, and compliant.<br><br>Key stakeholders include:<br><br>U.S. Market Access & Patient Services<br><br>Government Affairs<br><br>Finance & Government Pricing<br><br>Legal and Compliance<br><br>What we’re looking for:<br><br>8–12 years of experience in pharmaceutical pricing and contracting, pricing policy, market access, or advanced analytics, particularly within brand/specialty products.<br><br>Master’s degree preferred (e.g., MBA, Finance, Healthcare Management, or related field).<br><br>Strong knowledge of U.S. healthcare reimbursement landscape and pricing frameworks; global exposure a plus.<br><br>Hands-on experience with value-based contracting and policy analysis.<br><br>Proficiency with SAS, R, Python, or Tableau for data modeling and visualization.<br><br>Excellent communication skills and the ability to simplify complex data for senior leadership.<br><br>Ideal candidate traits:<br><br>Analytical mindset with a proactive, hands-on approach.<br><br>Entrepreneurial spirit with the ability to manage multiple initiatives in a fast-moving environment.<br><br>Detail-oriented and highly organized.<br><br>Additional Details:<br><br>Travel: Approximately 10%<br><br>Work model: Hybrid (3 days per week in Princeton, NJ office)<br><br>Benefits include:<br><br>401(k) with match<br><br>Medical, dental, and vision insurance<br><br>Company-paid life and disability coverage<br><br>HSA/FSA options<br><br>Legal and pet insurance<br><br>Paid parental leave<br><br>Mental health resources<br><br>Employee discounts and incentive compensation programs
<p>We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.</p><p>• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.</p><p>• Design, document, and execute extensive test cases derived from business requirements and technical specifications.</p><p>• Keep detailed records of test cases, test outcomes, and defect tracking.</p><p>• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.</p><p>• Develop and maintain automated test scripts to enhance testing efficiency and coverage.</p><p>• Leverage coding skills to customize and enhance testing frameworks as necessary.</p><p>• Write and execute SQL queries to validate data integrity and accuracy.</p><p>• Analyze and troubleshoot data discrepancies between systems.</p>
<p>Robert Half is looking for an experienced Director of Finance to lead financial operations. This Director of Finance role is pivotal in ensuring consistency in financial practices, overseeing regional finance teams, and aligning strategies with global financial policies. The ideal candidate will excel at driving business results, mentoring teams, and maintaining robust financial reporting standards.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead and guide regional finance teams, driving growth and enhancing overall team performance.</li><li>Oversee the preparation of monthly corporate and management financial reports, ensuring they are completed accurately and on time.</li><li>Improve and refine the presentation of financial data to ensure it is clear, comprehensive, and easily understood by departmental management.</li><li>Manage the Financial Planning & Analysis (FP& A) function, providing key insights and strategic recommendations to leadership.</li><li>Lead the implementation of global finance initiatives across the region, ensuring smooth integration and compliance.</li><li>Spearhead the budgeting and planning processes to ensure they are in line with the organization’s objectives and priorities.</li><li>Oversee working capital management, optimizing receivables, payables, and inventory levels.</li><li>Ensure adherence to all statutory, fiscal, and corporate reporting requirements for both local and international operations.</li><li>Collaborate with external auditors to facilitate the timely and accurate completion of annual financial audits.</li></ul>
<p>Overview</p><p>We are seeking an experienced Technical Project Manager (Agile, Scrum) III to lead and manage highly complex, enterprise-wide IT initiatives. This role requires an Agile-driven leader with strong experience in Scrum, technical program oversight, and cross-functional team coordination.</p><p>Key Responsibilities</p><ul><li>Manage one or more highly complex or enterprise-wide IT programs consisting of multiple interconnected projects.</li><li>Develop program strategies, business cases, and high-level project plans aligned with enterprise goals.</li><li>Integrate, coordinate, and adjust project scope, timelines, and budgets based on business needs.</li><li>Provide regular status reporting on KPIs, resource utilization, schedules, risks, and milestone delivery.</li><li>Serve as Scrum Master—enacting Scrum values, coaching teams, and ensuring proper use of Agile tools and processes.</li><li>Coach individuals and teams in Agile methodologies, fostering a culture of continuous improvement.</li><li>Collaborate with IT leadership, business leaders, and IT Business Consultants to communicate strategic direction.</li><li>Ensure all assigned projects are delivered on time, within budget, and aligned with strategic business requirements.</li><li>Track key project milestones and recommend adjustments to Project Managers to maintain program momentum.</li><li>Partner with senior business leadership to identify, evaluate, and prioritize IT opportunities supporting enterprise goals.</li><li>Manage new technical service engineering programs supporting broad service/product objectives.</li><li>Establish milestones, monitor adherence to schedules, identify delivery risks, and implement mitigation strategies.</li><li>Coordinate across multiple engineering, development, and deployment teams as needed.</li><li>Act as a conduit between deployment and engineering teams to ensure requirements and design considerations support software and service sustainability.</li></ul>
<p>Emerging services company seeks an Order Management Specialist with client facing experience. As the Order Management Specialist, you will create customer accounts, input orders, and provide order confirmations including the estimated time of shipment. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday:</p><ul><li>Set up new customer accounts within SAP.</li><li>Input and manage both new and existing orders in SAP.</li><li>Acknowledge receipt of purchase orders (POs) and provide order confirmations within 48 hours.</li><li>Collaborate with the purchasing team and utilize SAP functionality to identify product-specific lead times.</li><li>Communicate estimated shipping dates and send order confirmations to customers.</li><li>Prepare and issue Proforma Invoices for customers.</li><li>Check stock availability and communicate lead times as needed.</li><li>Cross-check part numbers to ensure accuracy on customer purchase orders.</li><li>Verify and confirm correct pricing details on customer purchase orders.</li></ul>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>Are you passionate about delivering outstanding customer experiences and looking for your next challenge? Robert Half is seeking an enthusiastic Customer Service Representative to join a reputable and local team. </p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to customer inquiries through multiple channels (phone, email, chat) with professionalism and empathy</li><li>Assist customers in resolving issues, answering questions, and delivering product or service information accurately</li><li>Maintain detailed and accurate customer records in our systems</li><li>Work collaboratively with other departments to resolve complex issues and ensure customer satisfaction</li><li>Use technology solutions to manage workflows and improve response times</li><li>Support company initiatives that focus on continuous improvement, efficiency, and customer experience</li></ul><p><br></p>
We are looking for a driven and detail-oriented Business Analyst I to join our team in Allentown, Pennsylvania. In this long-term contract position, you will play a pivotal role in bridging the gap between business stakeholders and technical teams while contributing to various IT and AI initiatives. This opportunity is ideal for individuals passionate about technology, agile methodologies, and project management.<br><br>Responsibilities:<br>• Participate in meetings with data scientists, product owners, and stakeholders to ensure alignment on AI and IT projects.<br>• Maintain Azure DevOps boards, ensuring project tickets accurately reflect progress and updates.<br>• Organize and facilitate meetings, including scheduling, preparing agendas, and capturing detailed notes with action items, risks, and blockers.<br>• Develop presentations and documentation tailored for both technical and non-technical audiences.<br>• Translate business needs into actionable requirements and clear documentation.<br>• Collaborate with cross-functional teams to gather and prioritize requirements, support sprint planning, and retrospectives.<br>• Assist in daily stand-ups, sprint planning sessions, and other Agile ceremonies.<br>• Track project timelines and deliverables, proactively identifying and addressing potential risks.<br>• Contribute to team and organizational process improvements to enhance efficiency and outcomes.
<p>80,000 - 90,000</p><p><br></p><p>Our client in the Somerville area is seeking to fill the role of Senior Procurement Specialist. This position involves key responsibilities in overseeing procurement processes, vendor management, and cost optimization strategies, as well as driving operational efficiency. The selected candidate will collaborate across teams to align purchasing activities with organizational priorities and ensure timely execution of procurement workflows. 3–5 years of procurement experience with significant exposure to advanced supply chain systems. Bachelor’s degree in business, supply chain, or a related field is preferred.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and manage supplier relationships to identify opportunities for improved value and cost savings.</li><li>Monitor and execute purchase orders through advanced software tools to ensure accurate and timely fulfillment.</li><li>Communicate and resolve vendor-related issues, including order discrepancies and changes to inventory plans.</li><li>Liaise with internal stakeholders to understand inventory and demand trends, driving informed purchasing decisions.</li><li>Prepare performance metrics and reports to evaluate procurement outcomes and supplier reliability.</li><li>Implement and refine policies and processes that support best practices in sourcing and procurement.</li><li>Conduct market research to identify trends impacting product cost and availability.</li></ul><p><br></p><p>Benefits: </p><ul><li>Medical, Dental, Vision Benefits </li><li>401k with a match </li><li>Paid Time Off </li></ul>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>Robert Half has a client seeking an Email Marketer to cover a maternity leave. This is a remote assignment up to 30 hours per week starting mid-January and lasting through the end of April.</p><p> </p><p>Responsibilities include:</p><p>• Design and build email campaigns with provided content</p><p>• Build lists using a variety of segmentation data points</p><p>• Route and proof emails gathering feedback and making the necessary edits</p><p>• Testing, scheduling, deploying of emails </p>
<p>Robert Half has partnered with a successful product supplier on their search for an Accounts Receivable Specialist who can manage the full accounts receivable cycle, purchase orders, collections and provide cross-functional support. In this role, you will oversee the collection of outstanding payments, prepare and submit customer invoices, post remittances to customer accounts, monitor AR aging accounts, process deposits and credit card payments, assist with invoices disputes, review credit memos, and update customer accounts as needed. The ideal Accounts Receivable Specialist should have a flair for numbers, excellent research abilities, thorough communication skills, and an expertise at time management.</p><p><br></p><p>Major Responsibilities</p><p>· Investigate and review account discrepancies</p><p>· Generate collections correspondence to customers</p><p>· Maintain and update customer accounts</p><p>· Process client invoicing/payments</p><p>· Prepare monthly financial statements</p><p>· Monitor cash flow</p><p>· Research and analysis documentation</p><p>· Assist with administrative activities</p><p>· Track compliance with third party distributors</p><p>· Revenue Recognition Support</p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>We are looking for an experienced Controller to join a dynamic manufacturing company in Princeton, New Jersey. This Contract to permanent position offers the opportunity to oversee comprehensive financial operations while driving accuracy and efficiency within the organization. The ideal candidate will bring a hands-on approach to managing all aspects of accounting and financial reporting in a fast-paced environment. This role would be a hybrid onsite schedule in Princeton, NJ. Manufacturing or Consumer Products industry experience is required.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage all accounting functions, including month-end close activities and financial statement preparation.</p><p>• Ensure accuracy and compliance in document control processes, including scanning and compiling financial documents.</p><p>• Develop and maintain effective workflows for document organization and retention.</p><p>• Provide detailed analysis and reporting to support financial decision-making processes.</p><p>• Lead the preparation of budgets, forecasts, and variance analyses.</p><p>• Collaborate with management to ensure financial goals align with operational priorities.</p><p>• Monitor cash flow and manage banking relationships.</p><p>• Implement and maintain internal controls to safeguard company assets and ensure regulatory compliance.</p><p>• Supervise and mentor accounting staff to promote growth and skill development.</p><p>• Identify areas for process improvement and implement solutions to enhance efficiency.</p>
<p>Our Legal Perm group located in Philadelphia is actively seeking an experienced Transactional Partner to join our boutique law firm client in King of Prussia, Pennsylvania, in Greater Philadelphia (Montgomery County). This role is ideal for a senior legal expert attorney or a small group of lawyers / associates with a strong, portable book of business focused on mid-market clients. The firm offers a collaborative environment, modern tools, and opportunities for cross-referrals within its litigation team. The role can be hybrid and make use of the office, or fully remote. Compensation will align with experience and the book of business.</p><p><br></p><p>Responsibilities:</p><p>• Manage and expand a transactional law practice while integrating your existing client base into the firm.</p><p>• Oversee client transition processes to ensure smooth consents and onboarding.</p><p>• Collaborate with litigators to identify and address disputes arising from transactional matters.</p><p>• Utilize advanced cloud-based systems to streamline client intake and improve operational efficiency.</p><p>• Develop strategies to enhance business growth and maintain high realization rates.</p><p>• Build and maintain strong relationships with mid-market clients, ensuring their legal needs are met.</p><p>• Contribute to the firm's marketing initiatives to attract new clients and expand your practice.</p><p>• Participate in succession planning and explore phased roles or earn-out structures offered by the firm.</p>
<p>A nationally recognized plaintiff litigation practice is seeking an experienced Litigation Paralegal to support a trial attorney known for complex medical malpractice, products liability, civil rights, and catastrophic injury matters. This practice is known for exceptional trial preparation, meticulous attention to detail, strong legal writing, and securing multimillion-dollar results in high-stakes cases.</p><p><br></p><p>The firm is currently operating on a hybrid schedule. This role is ideal for a proactive, resourceful paralegal who thrives in a fast-paced environment and can manage sophisticated litigation from intake through trial.</p><p><br></p><p>Interested candidates with direct plaintiff Litigation Paralegal experience should reach out to Kevin Ross with Robert Half in Philadelphia for immediate consideration. </p><p><br></p>
<p>Our client is looking for an experienced Logistics & Warehouse Manager to oversee and optimize the movement of goods along their supply chain. This role requires a proactive, detail-oriented individual with strong problem-solving skills to ensure efficient operations and address challenges in order management. Based in the Somerville, New Jersey area, this position offers the opportunity to collaborate across teams and implement process improvements.</p><p><br></p><p>Salary is 90,000 - 100,000. </p><p><br></p><p>Benefits include health insurance and PTO. </p><p><br></p><p>Responsibilities:</p><p>• Manage and monitor the daily logistics operations to ensure seamless product movement across the supply chain.</p><p>• Address and resolve escalations related to incorrect deliveries or order issues, ensuring corrective actions are implemented promptly.</p><p>• Ensure shipments are accurately routed and delivered to their intended destinations.</p><p>• Collaborate with technology teams to troubleshoot systems and drive operational enhancements.</p><p>• Analyze order flow processes to identify areas for improvement and implement solutions.</p><p>• Coordinate with third-party logistics providers to maintain service standards and efficiency.</p><p>• Maintain warehouse management practices to align with organizational goals.</p><p>• Develop strategies to optimize distribution and supply chain logistics.</p><p>• Act as a key point of contact for addressing logistical challenges and ensuring smooth operations.</p>
We are looking for an experienced Applications Architect to join our team in West Trenton, New Jersey. In this role, you will play a pivotal part in designing and implementing scalable and secure solutions for our insurance platforms. This position requires close collaboration with stakeholders to ensure alignment between technical strategies and organizational objectives.<br><br>Responsibilities:<br>• Design and lead the architecture of insurance systems, including Guidewire platforms such as PolicyCenter, BillingCenter, and ClaimCenter.<br>• Collaborate with stakeholders to transform business requirements into technical solutions that are secure, scalable, and efficient.<br>• Provide technical leadership and mentorship to development teams utilizing Guidewire, .NET, or Java technologies.<br>• Ensure adherence to enterprise architecture standards and promote best practices across all technical solutions.<br>• Oversee the integration of Guidewire systems with external platforms, including payment systems, data warehouses, and document management tools.<br>• Conduct research on emerging technologies and recommend their adoption to enhance system capabilities.<br>• Develop and maintain technical documentation to streamline implementation processes.<br>• Partner with product managers and engineering teams to align technology solutions with business priorities.<br>• Monitor system performance and address any architectural challenges.<br>• Support ongoing system upgrades and ensure compatibility with long-term technology strategies.
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
We are looking for a detail-oriented Data Entry Clerk to join our team in Wayne, Pennsylvania. This long-term contract position offers the opportunity to contribute to critical data management tasks while collaborating in a hybrid work environment. The ideal candidate will excel in maintaining accurate records, supporting internal processes, and ensuring seamless communication across departments.<br><br>Responsibilities:<br>• Accurately input and update data in various systems, ensuring consistency and precision.<br>• Monitor inventory levels and track shipments to support order fulfillment processes.<br>• Collaborate with internal teams to gather, share, and update pricing and product information.<br>• Assist in developing and implementing process improvements to enhance operational efficiency.<br>• Maintain and update records to ensure all data is current and easily accessible.<br>• Provide administrative support for cross-departmental communication and coordination.<br>• Update and support the sales team with scheduling, materials, and system updates.<br>• Utilize software tools such as Excel, Salesforce, and Power BI to generate reports and manage data effectively.<br>• Ensure compliance with company policies and procedures during all data entry tasks.<br>• Participate in team meetings to share insights and contribute to project goals.
